Вакансии

Location: Belgrade, Remote Workplace: remote Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.3 billion. We are forming a new Observability team responsible for the design, evolution, and operation of our company-wide monitoring, logging, and tracing platforms. This role is a key part of our strategic shift from Datadog to a self-hosted observability stack fully compliant with local regulatory requirements. Today, we operate multiple observability systems — our legacy stack based on Datadog (logs, metrics, APM, RUM, dashboards, and alerts), and our new Elastic Enterprise platform used for storing audit, access, application, and database logs required by regulators. On top of Elastic, we've built SOC2 and SIEM integrations with external vendors. You'll be part of a small, highly technical team tasked with defining the future of observability at scale - designing, migrating, and maintaining the platforms that power visibility, compliance, and reliability across the organization. Key Responsibilities Build and operate the new observability platform on Kubernetes: telemetry collectors, Kafka-based ingestion and processing pipelines, and the storage and query layer (ClickHouse, Mimir, Grafana) Automate the platform's infrastructure with Terraform, Helm, and GitOps tools (FluxCD or ArgoCD) Troubleshoot the platform end-to-end (Kubernetes, networking, pipelines) and plan its capacity, scaling, and cost Support and gradually decommission Datadog integrations (logs, metrics, APM, RUM, dashboards, monitors) Collaborate with SRE, DevOps, and Security teams to ensure observability compliance and integration with SOC 2 / SIEM Define and maintain SLIs, SLOs, and error budgets, improving service reliability and visibility Document architecture, data flows, and best practices Requirements: Must Have: 4+ years in DevOps / SRE / Observability roles 3+ years running production workloads on Kubernetes Infrastructure as code with Terraform Solid Linux and networking fundamentals, with strong troubleshooting skills Hands-on experience with a public cloud (GCP preferred; AWS or Azure also welcome) Experience building or operating data pipelines or observability platforms at scale (logs, metrics, or traces) Nice to Have: OpenTelemetry (collectors, Grafana Alloy, instrumentation) Kafka and ClickHouse Hands-on experience with metrics and APM platforms (Prometheus, VictoriaMetrics, Mimir, etc.) and Grafana Elastic Stack (Elasticsearch, Logstash, Kibana, Beats, log shippers) Exposure to security monitoring / SIEM integration Service mesh (Istio) Why Join Us: Design and build the next-generation observability platform from the ground up Work on large-scale, multi-cloud environments with a strong focus on compliance, performance, and reliability Collaborate with experienced SRE, Platform, and Security teams Competitive compensation, remote work model, and strong career growth opportunities What we offer: Full-time B2B contract Fully remote setup, work from anywhere in Europe Up to 20% tax allowance 22 paid leave days annually Stock options (ESOP) in a fast-scaling, pre-IPO company Flexi benefits you can use for wellness, travel, or learning Work alongside a high-performing, international engineering team in a global fintech unicorn Relocation support is available to our hubs in Armenia, Georgia, Serbia, and Spain, including flights, temporary accommodation, and legal setup.

Location: London, United Kingdom About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The Role The Integration Manager is a core member of the IMO and a key part of how Nebius integrates its acquisitions in practice. Working closely with the Senior Integration Manager and Head of IMO, this role takes genuine end-to-end ownership of integration workstreams across M&A programmes and corporate initiatives, from pre-close planning through Day 1 and into post-close execution. The role sits at the intersection of planning, governance, and cross-functional delivery, and requires someone who can hold multiple moving parts together without losing sight of the overall integration outcome. The right candidate brings strong programme management instincts, a natural ability to build relationships across functions, and the discipline to drive workstreams forward independently in a fast-moving environment. Key Responsibilities Workstream Ownership Lead integration planning and drive execution across assigned workstreams from pre-close through Day 1 and into post-close, keeping dependencies visible and workstreams moving. Ensure Day 1 readiness across all assigned workstreams, with critical actions tracked and owners accountable ahead of close. Partner with Finance, Legal, HR, Product, Technology, and other functions to maintain cross-functional alignment, holding teams accountable to integration milestones. Manage risks, issues, and dependencies proactively, with mitigation plans in place and escalations made early where needed. Governance & Reporting Own workstream governance: RAID logs, decision tracking, meeting cadence, and holding the right people accountable for delivery. Prepare decision-ready materials, reports, and presentations for senior stakeholders and leadership forums including SteerCo. Flag risks to workstream milestones or integration assumptions early, with a clear view on impact and a proposed path forward. Stakeholder Management Build strong working relationships with functional leads and senior stakeholders within assigned workstreams, acting as a credible and reliable point of contact for integrations. Drive change management and cultural integration in partnership with HR and Communications, helping build genuine connections between Nebius and acquired teams. IMO Contribution Contribute to improving integration frameworks, processes, and tools, bringing lessons from each workstream into how the IMO operates. Take on structural corporate initiatives including entity changes, migrations, and reorganisations as a core part of the IMO's remit. Qualifications & Experience Must-Have 5+ years in project or programme management, corporate development, or an integration management function. Some exposure to M&A or integration. Depth matters less than familiarity with the context. Proven ability to manage complex, cross-functional workstreams simultaneously and independently. Strong governance and planning discipline, with experience maintaining structure under pressure. Clear and confident communicator, comfortable presenting to senior stakeholders and building trust across functions and cultures. Resilient and solutions-focused, comfortable navigating ambiguity and keeping workstreams moving when priorities shift. Preferred Background in technology, cloud, AI, or enterprise software environments. Experience working across geographies or in cross-border programme environments. Familiarity with IMO or PMO operating models Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Amsterdam, Netherlands About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The Role The Integration Manager is a core member of the IMO and a key part of how Nebius integrates its acquisitions in practice. Working closely with the Senior Integration Manager and Head of IMO, this role takes genuine end-to-end ownership of integration workstreams across M&A programmes and corporate initiatives, from pre-close planning through Day 1 and into post-close execution. The role sits at the intersection of planning, governance, and cross-functional delivery, and requires someone who can hold multiple moving parts together without losing sight of the overall integration outcome. The right candidate brings strong programme management instincts, a natural ability to build relationships across functions, and the discipline to drive workstreams forward independently in a fast-moving environment. Key Responsibilities Workstream Ownership Lead integration planning and drive execution across assigned workstreams from pre-close through Day 1 and into post-close, keeping dependencies visible and workstreams moving. Ensure Day 1 readiness across all assigned workstreams, with critical actions tracked and owners accountable ahead of close. Partner with Finance, Legal, HR, Product, Technology, and other functions to maintain cross-functional alignment, holding teams accountable to integration milestones. Manage risks, issues, and dependencies proactively, with mitigation plans in place and escalations made early where needed. Governance & Reporting Own workstream governance: RAID logs, decision tracking, meeting cadence, and holding the right people accountable for delivery. Prepare decision-ready materials, reports, and presentations for senior stakeholders and leadership forums including SteerCo. Flag risks to workstream milestones or integration assumptions early, with a clear view on impact and a proposed path forward. Stakeholder Management Build strong working relationships with functional leads and senior stakeholders within assigned workstreams, acting as a credible and reliable point of contact for integrations. Drive change management and cultural integration in partnership with HR and Communications, helping build genuine connections between Nebius and acquired teams. IMO Contribution Contribute to improving integration frameworks, processes, and tools, bringing lessons from each workstream into how the IMO operates. Take on structural corporate initiatives including entity changes, migrations, and reorganisations as a core part of the IMO's remit. Qualifications & Experience Must-Have 5+ years in project or programme management, corporate development, or an integration management function. Some exposure to M&A or integration. Depth matters less than familiarity with the context. Proven ability to manage complex, cross-functional workstreams simultaneously and independently. Strong governance and planning discipline, with experience maintaining structure under pressure. Clear and confident communicator, comfortable presenting to senior stakeholders and building trust across functions and cultures. Resilient and solutions-focused, comfortable navigating ambiguity and keeping workstreams moving when priorities shift. Preferred Background in technology, cloud, AI, or enterprise software environments. Experience working across geographies or in cross-border programme environments. Familiarity with IMO or PMO operating models Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Abu Dhabi, UAE About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Role Overview This role sits within the Asset Operations team and is responsible for the full lifecycle management and operation of the platform’s digital assets, including new asset onboarding, post-listing maintenance, liquidity and risk monitoring, yield optimization, and asset value management. Through cross-functional collaboration (Wallet, Security, Finance, Compliance, Marketing, etc.), the role ensures assets run securely, yields stay stable, and visibility keeps growing. Key Responsibilities 1. Asset Onboarding & Maintenance Lead the evaluation, testing, and launch of new token and new chain assets, including mainnet deployment, parameter configuration, fee adjustment, and network verification Continuously monitor asset operating status and coordinate with Wallet, Security, and Finance teams to keep the fund chain secure, positions sufficient, and operations stable 2. Post-Listing Asset Operations Own post-listing operations and maintenance, including contract upgrades, token renaming, asset repricing, and announcements Track ecosystem changes (mainnet upgrades, contract migrations, etc.), assess potential impact on the platform, and develop response plans 3. Risk Events & Emergency Response Monitor, flag, and rapidly respond to asset-related risk events (network anomalies, price anomalies, contract issues, position gaps, etc.) Coordinate Wallet, Security, and Finance teams to execute risk isolation and stop-loss measures Lead post-incident reviews and process optimization; strengthen the emergency response mechanism and SOPs for asset operations 4. Process Management & Cross-functional Collaboration Define and maintain standard processes (SOPs) for asset onboarding, maintenance, upgrades, and risk handling to improve overall execution efficiency Coordinate Wallet, Security, Finance, Compliance, and Marketing teams to keep project progress and launch cadence on track Regularly report asset operations metrics and project progress, and drive continuous process improvement Requirements Bachelor’s degree or above; Finance, Economics, Blockchain, or related majors preferred. Familiarity with traditional securities and financial qualification certificates preferred 2+ years of crypto asset operations or project management experience; familiar with major public chains, stablecoins, and RWA Deep understanding of crypto user behavior, marketing mechanics, and asset value logic Understanding of the digital asset regulatory framework and related compliance requirements Data-driven mindset; able to independently analyze and report on metrics such as trading volume, AUM, and yield Excellent cross-functional communication and execution skills; able to coordinate Tech, Security, Finance, and other teams to deliver projects Fluent in Chinese and English (speaking, listening, reading, writing); able to communicate professionally with overseas project teams Strong resilience under pressure and problem-solving ability; long-term passion and conviction for the crypto industry Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: PL Workplace: remote Overview: SOFTSWISS is hiring a Marketing Manager to join our SMM Team. We are looking for a strong Middle+/Senior-level Marketing Manager who can independently own B2B social media and community-building initiatives end-to-end. Purpose of the role: You will take ownership of the function, combining strategic thinking with hands-on execution to drive initiatives, manage processes independently, and ensure effective delivery across multiple tasks and priorities. Key responsibilities: Develop and execute B2B social media and community-building strategies aligned with business and marketing objectives. Own the end-to-end management of social media initiatives, from content planning and ideation to execution, publishing, and performance analysis. Create engaging, high-quality English-language content for B2B audiences, including expert-driven and industry-specific topics. Manage and grow professional communities across relevant social media platforms, driving engagement and audience development. Collaborate with internal teams, senior stakeholders, industry experts, and external partners to develop and deliver content initiatives. Identify opportunities to improve social media performance, introduce new content formats, and explore relevant channels and digital trends. Monitor and analyze social media metrics, evaluate content effectiveness, and optimize strategies based on performance insights. Coordinate multiple projects and priorities simultaneously, ensuring timely delivery and consistent content quality. Take ownership of social media processes and initiatives, proactively identifying challenges and implementing improvements. Required Experience: 6+ years of experience in marketing, SMM, content, or digital marketing. Native Russian: must-have English B2+, with confident written and spoken communication. Excellent copywriting skills in English: the ability to write clear, engaging, and compelling content, including on complex B2B and expert topics. Strong understanding of B2B social media: content strategy, formats, tone of voice, engagement, community building, expert content, analytics, and performance. Excellent management skills: multitasking, prioritization, autonomy, ability to manage multiple projects and deadlines simultaneously. Strong communication skills: comfortable working with different teams, senior stakeholders, experts, and external partners. Strong digital marketing awareness: up-to-date understanding of digital trends, content formats, social media mechanics, and what works for modern audiences. Ability to own projects end-to-end: from ideation and briefing to execution, publishing, and performance analysis. Ability to go beyond execution and propose solutions: identify growth opportunities, new formats, topics, channels, and ways to improve results. Strong analytical and structured thinking: able to work with data, draw conclusions, and adjust the approach based on results. Ability to work in a fast-paced environment, quickly switch between priorities, and maintain a high quality of execution. Strong ownership mindset: does not wait for detailed instructions, takes responsibility, makes decisions, and drives tasks to completion. Nice to have: Experience in iGaming / fintech/tech / SaaS Experience in an SMM, creative, or digital agency: comfortable working at a fast pace, handling multiple projects, and operating in “firefighting mode” when needed. Experience working with B2B audiences and expert content Experience in community building and developing professional communities. Experience with LinkedIn, Telegram, and other B2B-relevant platforms. Experience working with personal brands of senior executives/industry experts. Ukrainian / Belarusian is also considered a strong advantage. Main Advantages Private health insurance Sports benefits Comprehensive Mental Health Program Free English lessons (online) Local language courses Paid time off Maternity leave support Referral program rewards Upskilling, internal workshops, and participation in professional conferences and corporate events

We’re looking for someone with B2B digital marketing experience to help grow our online presence, reach potential customers, and generate business opportunities through organic marketing. Plan and carry out digital marketing activities that build awareness and attract business customers.

Location: Remote - Europe About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role The OFCI Equipment Procurement Manager-- Data Centers is responsible for supporting the technical and commercial procurement of Owner-Furnished, Contractor-Installed (OFCI) equipment for mission-critical data center facilities. The role ensures that long-lead, high-reliability power and cooling equipment meets stringent performance, redundancy, and availability requirements while aligning procurement schedules with construction, commissioning, and go-live milestones. Your responsibilities will include: Technical Scope & Engineering Coordination Support OFCI equipment scope in collaboration with data center design, engineering, and construction teams Review and validate technical specifications, single-line diagrams, layouts, and equipment datasheets with data center design, engineering, and construction teams Ensure compliance with data center design criteria (Tier levels, redundancy, fault tolerance, uptime targets) Support the OFCI Procurement Manager technical clarifications, deviations, and vendor compliance matrices Vendor Selection & Technical Procurement Issue RFQs/RFPs for critical data center infrastructure equipment Support the OFCI Procurement Manager with technical and commercial bid evaluations with engineering stakeholders Conduct vendor technical interviews and design alignment workshops Negotiate contracts covering performance guarantees, availability, FAT requirements, delivery milestones, and warranties Critical Equipment Oversight Support procurement and delivery of long-lead, mission-critical equipment, including: Electrical : generators, medium- and low-voltage switchgear, transformers, UPS systems, PDUs, busways Mechanical : chillers, cooling towers, CRAH/CRAC units, pumps, heat exchangers Controls & Monitoring : BMS, EPMS, SCADA, protection and control systems Manufacturing, FAT & Quality Control Monitor vendor engineering, manufacturing, and testing schedules Review vendor drawings, protection studies, and control logic Coordinate and participate in FATs, integrated systems testing (where applicable), and inspections Manage non-conformances, corrective actions, and technical change control Logistics, Site Delivery & Installation Readiness Support logistics strategies for oversized and critical equipment Coordina te international shipping, customs clearance, and just-in-time delivery Ensure equipment preservation, storage, and environmental controls on site Support installation readiness reviews and contractor handover Schedule, Risk & Interface Management Track long-lead items and procurement activities on the project critical path Identify and mitigate risks related to capacity, lead times, factory constraints, and supply chain disruptions Coordinate interfaces between OFCI equipment and contractor-installed systems Provide detailed procurement and risk reporting to project leadership Documentation, Commissioning & Handover Ensure completeness and accuracy of as-built documentation, O&M manuals, and warranties Support commissioning, IST, and turnover to operations teams Close out OFCI packages in accordance with data center operational requirements We expect you to have: Bachelor's degree in a relevant field of study, (i.e. Construction Management, Engineering, Business, Supply Chain Management, Project Management, etc.) or equivalent combination of experience and technical training. 5 + years of experience in technical procurement or engineering for data centers or mission-critical facilities Proven experience procuring long-lead, high-reliability OFCI equipment Strong understanding of critical power and cooling systems Experience with FATs, commissioning, and contractor coordination It will be an added bonus if you have: Hyperscale or colocation data center experience Knowledge of Uptime Institute Tier standards or equivalent reliability frameworks Familiarity with IEC, IEEE, NFPA, NEC, ASHRAE, and local codes Competencies: Technical bid evaluation and compliance management Critical equipment vendor management Manufacturing and quality oversight Schedule and risk control for long-lead items Strong cross-functional communication Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Philippines Salmon Bank (Rural Bank) Inc., the banking arm of Salmon Group Ltd., is a technology-driven challenger bank in the Philippines operating under a BSP license. We combine the trust of a licensed institution with the speed and convenience of a modern financial product. Work within regulated financial infrastructure, where product, risk, compliance, operations, technology, and customer experience are closely connected. About the Role Salmon is hiring a Payment Partner Settlements Officer to join the Payment Partner Settlement (PPS) Unit within Banking Operations. You will process and monitor payments, settlements, reconciliations, cash movements and transaction exceptions, making sure every entry is properly approved, accurately recorded and fully evidenced. You will work with finance, operations, payment partners, technology, risk and compliance to keep payment flows controlled and reliable. What You’ll Do Settlement and reconciliation operations - Compare reports related to payment partner settlement, and validate data and entries submitted for posting. - Monitor discrepancies and resolve unreconciled customer payments within the aging period. - Ensure all entries have appropriate approvals under the Delegated Authority (DA). - Follow up with internal and external stakeholders to close open items. - Ensure Payment Partners remit customer payments within the agreed turnaround time. Payment partner management - Secure all required documents and complete due diligence before starting business with a Payment Partner. - Support Payment Partner vendor evaluation, and commission and services payments. - Coordinate immediately with Payment Partners on gaps, and hold regular meetings to maintain a smooth relationship. Compliance and complaints - Coordinate CTR/STR matters with Compliance. - Handle and resolve complaints related to payment partner settlements. - Comply with SEC, BSP, AMLC and other regulatory requirements, and help combat money laundering by ensuring required processes are in place. Documentation and evidence - Maintain reconciliation evidence, status trackers, approvals, exception logs and case notes for auditability. - Document processes with the PPS Unit Head, and review and update them on time. - Organize team files (soft and hard copy) in line with the record retention policy, and keep the team audit-ready. End-to-end process ownership - Ensure maker-checker and segregation of duties are in place. - Monitor completion of team tasks within the agreed turnaround time. - Promptly identify and escalate issues, and propose resolutions to your supervisor. - Identify process and system improvements with controls in place, and participate in UAT/UVT for changes that affect the team. Team operations - Act as maker within your delegated authority. - Act as reliever for team members on leave, and across Back Office as needed, without compromising segregation of duties or controls. - Take part in cross-functional assignments within Back Office. Cross-team collaboration - Work closely with the PPS Unit Head, Banking Operations colleagues and Salmon stakeholders in support of the Bank’s business model and strategic direction. - Partner with finance, operations, technology, risk and compliance to keep payment flows controlled. What We’re Looking For - Bachelor’s degree in Business Administration, Finance, Accountancy or a related field - 2-3 years of experience in banking operations, settlements, reconciliation, payments or a related control function (experience in a BSP-supervised institution, especially digital banking, is an advantage) - Working knowledge of payment settlement and reconciliation processes, or the ability to be trained in them - Strong attention to detail and a control mindset, including awareness of approval and delegated authority requirements - Strong documentation and written communication skills - Strong coordination and follow-through skills - Awareness of AML, BSP and other regulatory requirements - Ability to meet the Bank’s fit and proper standards, including pre-employment screening

Location: Paris Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐ SECURITY ASSOCIATE INTERNSHIP ⭐ Six-month end-of-studies internship in Paris. Looking for an end-of-studies internship where you do real cybersecurity work, not a side project nobody uses? Alan protects the health data of more than 1M members, and keeping it safe is part of everyday work here. You join the Security team as a full member for six months. Topics span from compliance and certifications to vulnerabilities, detection and incident response, and you have room to pick the ones where you can have the most impact. A dedicated coach guides you and supervises your thesis. The goal at the end is a full-time job at Alan. ⭐ DETAILED MISSIONS ⭐ Alan is opening new countries, and each one brings more audits, certifications and customer security reviews. Possible topics span from governance and compliance to hands-on technical work. You won't do all of them: with your coach, you choose the ones that matter most for Alan and for you. - Governance, risk and compliance: ISO 27001 and HDS (French health data hosting) certifications, statutory IT audit, customer security reviews, risk management - Vulnerability management: triage reports and scanner findings, drive fixes with engineering teams, improve our tooling - Detection and response: write detection rules, investigate alerts, support the team on incidents - Build: technical projects you own from framing to adoption. Past projects: an internal pentest for an audit, code scanning and remediation, an HDS internal audit, tooling proofs of concept - Automate what repeats, so the team spends its time where the risk is ⭐ KEY OUTCOMES ⭐ By the end of the internship, you will have: - Owned a recurring security campaign end to end and left it cheaper for the next round - Shipped one technical project to real users - Written your end-of-studies thesis on a real security subject - Worked with engineers and senior people across the company ⭐ PROFILE & COMPETENCIES ⭐ - End of studies: engineering or security track, looking for a six-month internship - Security foundations: solid basics in security and IT, and you can apply them to a concrete case - You code: Python at least, and you automate the repetitive part - Curiosity: you dig into topics you don't master yet, and you are curious about compliance, not only offensive security - Risk sense: you know not every risk is equal, and some trade-offs are worth taking - Collaboration: you work with engineers, not against them, and look for solutions that work for both sides - Clear communication: structured and written, in English (French is a plus) - Bonus: CTFs, personal security projects, a previous security internship, cloud or SaaS experience 🙌 PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Therefore, we offer: - Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest. - All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones. - Flexible vacation policy and flexible working hours. Organize your time as you wish. - Transport. Country-specific commuter benefits. - Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises. - Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching.   IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.

Location: Kyiv Workplace: onsite Ajax Systems, an international tech company and the largest manufacturer of security systems in Europe. We are looking for a new team member to join our System devisions as Java Developer. The System Division is responsible for building and developing the Ajax software ecosystem. The team develops and maintains OS Malevich and the Video Management System, builds scalable cloud infrastructure, and creates client applications for multiple platforms, ensuring that all system components work together as a unified ecosystem. The division works with Java, Kotlin, Swift, C, C++, and Python. It includes embedded, cloud, mobile, and desktop engineers who ensure the stable operation of Ajax as a single digital platform. Required skills: 5+ years of commercial experience in backend development with Java in an enterprise environment. Strong understanding of Java Concurrency and hands-on experience with concurrent programming in production systems. Solid understanding of SOA, microservices and event-driven architecture. Practical experience with cloud computing platforms. Experience building and supporting high-load, scalable and highly available systems; Hands-on experience with messaging brokers. Strong understanding of modern backend infrastructure, NoSQL, key-value databases and in-memory storage solutions. Practical experience with Kubernetes. Experience with Git, Gradle or othet CI/CD tools. Strong knowledge of unit testing and automated testing approaches   Would be a plus: experience with these technologies: Redis, Netty, Akka, NATS, AWS, Kafka, MongoDB, gRPC. Practical experience with Kotlin. Desire to grow into a team leadership role. What you will do:   design and develop core backend services and data pipelines for the product line. Build clean, maintainable, and production-ready code with a strong focus on quality. Contribute to backend architecture, drive technical decisions and document solutions for reliable deployment and operations. Ensure proper test coverage with unit and integration tests. Take ownership of performance, scalability and cost efficiency within your domain. Maintain production reliability through monitoring, alerting, dashboards, and runbooks. Investigate and resolve production issues, including deep-dive analysis of complex cases. Work in a strong engineering culture with testing, continuous delivery and DevOps practices. Collaborate closely with product and engineering teams to deliver new features and improve existing services.   We offer:   The opportunity to suggest and implement your own ideas that directly influence the product and its mass production A place in a fast-growing company with a motivated and professional team Competitive salary Medical insurance English classes The opportunity to participate in Ajax’s internal beta-testing program for security systems  Discounts from partner companies Discounts on Ajax products

— Own the Sales team's commercial results. — Lead, develop and manage Sales Managers;

Location: Hong Kong SAR; Kuala Lumpur, Malaysia About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Job responsibilities: Participate in project requirements and technical reviews, develop test plans, write test cases and test code, and control project risks and quality. Deeply involved in black box and SAST white-box testing of the project, including functional testing, performance automation, stability testing, interface testing, etc. Carry out the process quality management of the project, control the admission standards of each link in the R & D process, such as the QA standards submitted for R & D and the testing standards. Sort out the quality and efficiency issues encountered during the project R & D process, including but not limited to related issues such as R & D, testing, and launch, provide analysis of the reasons, and assist in proposing solutions. Qualifications: Majors related to computer science, software engineering, information and computing science, etc., with a solid foundation in computer knowledge. Familiar with at least one programming language, such as Python, Java, C++, Golang, etc., with certain programming practice experience, able to understand and write basic code logic and algorithms. Have a strong interest in software testing work, understand the basic concepts, processes, and methods of software testing, and have the ability to quickly learn and master new knowledge and skills. Possess good problem analysis and problem-solving skills, be able to actively think and explore solutions when encountering problems, have a strong sense of responsibility and teamwork spirit, and be able to work closely with team members to complete work tasks together. Possessing a good learning attitude and self-motivation, being able to actively adapt to changes in the work environment and task requirements, being brave enough to accept challenges, and constantly improving their professional skills and comprehensive quality in practice. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

This is a strategic leadership role with direct access to the CEO, but it is also genuinely hands-on.

Responsibilities: - Onboard staff across various departments. - Manage the full hiring process including drafting employment contracts and ensuring compliance with Cypriot labor laws. - Coordinate with government agencies on work permits, visas, and registration. - Organize employee training and development programs and evaluate performance. - Provide HR advice to management and employees. - Maintain internal HR documentation and reporting. Requirements: - Experience in HR, preferably within the financial sector. - Excellent knowledge of Cypriot labor laws. - Experience managing local documentation such as work permits and visas. - Fluency in Russian and English, both written and spoken. - Understanding of HR processes and methodologies. - Strong communication skills and teamwork ability. - Valid work permit for Cyprus. Conditions: - Salary during probation period: €2,500 per month. - Opportunities for career growth and development. - Comfortable office located in the center of Limassol. - Standard corporate benefits. - Professional development and team-building activities. - Visa support is not provided.

Location: Bangalore, India GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Backend Engineer on Development Health, you'll help make the systems that engineering teams rely on more reliable, maintainable, and easier to extend. You'll build and improve the automation, tooling, and data that help teams spot problems early and ship with less friction. As customer zero for GitLab, we support engineering workflows on GitLab's own product at scale. You'll use the product in demanding, real-world ways, surface the friction and gaps you find, and contribute to improvements that get built into the product for GitLab's customers. You'll support work such as: Health alerting and remediation routing for GitLab's core continuous integration and continuous delivery (CI/CD) pipelines Flaky and slow test detection systems Engineering analytics and reporting that engineering teams use to make decisions What you’ll do Own and evolve core Development Health systems, from design through production. Improve the reliability, maintainability, and test coverage of long-lived automation, and reduce reliance on undocumented knowledge by documenting and simplifying legacy systems. Partner with engineering managers and product teams to identify workflow pain points and turn them into well-scoped, measurable improvements. Work with data to show whether changes improve engineering health, and use it to prioritize. Mentor intermediate engineers through code review, design feedback, and pairing. Communicate clearly in writing and asynchronously, including status, tradeoffs, and proposals for stakeholders across Engineering. Monitor the health of production systems, troubleshoot incidents, and contribute to root cause analysis. Use artificial intelligence (AI) agents and assistants to analyze issues and problem areas to help shape the team's product roadmap. Take part in on-call or operational support where your team’s ownership model requires it. What you’ll bring Substantial experience as a backend or tooling engineer, with a track record of owning production systems end to end. Strong proficiency in Ruby, or the ability to become productive quickly. Experience maintaining or modernizing legacy codebases safely. Comfort with CI/CD systems, application programming interfaces (APIs), and automation at scale. Independent problem-solving and clear, concise written communication: you spot problems early, raise risks proactively, and drive work to completion without close direction. Experience writing automated unit and integration tests and taking part in collaborative code review. Experience using AI coding assistants to speed up development while critically reviewing their output. Optional experience: Rails; developer productivity, engineering analytics, or internal tooling; GitLab's product and open source contribution workflow; data pipelines or metrics reporting; or agent-based workflows that run in production. About the team Development Health is part of Developer Experience. Our work is mostly internal, and our customers are GitLab team members across an engineering organization of hundreds of engineers. We're all-remote, asynchronous by default, and documentation-driven, in line with GitLab's values of collaboration, results, efficiency, diversity, inclusion and belonging, iteration, and transparency. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Yerevan, Armenia Workplace: onsite EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. We are looking for a dedicated Senior Sales Manager to join our team in Armenia! About the role: As a Senior Sales Manager at PartnerMatrix, you will drive business growth by identifying new opportunities, managing key client relationships, and closing high-value deals. You will work across the full product suite, collaborate closely with internal teams, and play a key role in shaping sales strategies. What You’ll get to do: • Identify new opportunities within the iGaming industry to sell PartnerMatrix products and solutions. • Engage, present, and educate prospects about PartnerMatrix offerings. • Work across the full product suite based on company priorities. • Negotiate offers and contracts with new and existing clients. • Contribute to go-to-market strategies and refine value propositions for the region. • Maintain strong relationships with prospects and ensure CRM data is up to date. • Collaborate with Sales, Marketing, Technical, Legal, and Support teams. • Represent PartnerMatrix at relevant events, conferences, and networking opportunities. • Stay updated on industry, compliance, and regulatory developments. What we’re looking for: • 3+ years of B2B sales experience in iGaming (mandatory). • Proven track record in Tier 1 sales, contract negotiation, and building key partnerships. • Excellent spoken and written English, as well as Russian or Spanish language skills. • Organized, self-motivated, and result-driven, with the ability to work independently. • Strong organizational and time-management skills. • Bachelor's degree in marketing, Business Administration, or a related field is a plus. Here's what we offer: • Start with 24 days of annual leave, with 2 additional days added each year, up to 34 days by your fifth year with us. • Benefit from two Free Fridays each year, limited to one per quarter. • Access online learning platform like Udemy for Business, and a budget for external training. • Daily catered lunch or monthly lunch allowance. • Private Medical Subscription. • Gym allowance. • Parking • Team-building activities in various locations. At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Location: Italy Regulatory CMC Technical Lead Consultant Job Description: Maintain or create CMC regulatory documents for the dedicated product(s) to support a broad range of submissions to Regulatory Authorities. Manage CMC regulatory documents for the dedicated product(s) in close collaboration with the Core team, with full responsibility and no need of supervision. Act as the CMC representative at core team level with a global role, where required. Author and/or review CMC sections of the dedicated portfolio for new marketing authorization applications, investigational applications and variations/ supplements, worldwide. Advise to multidisciplinary project teams on regulatory agency requirements and expectations on CMC sections of submission dossier. Review and assess change control requests pertaining to CMC aspects of product(s). In alignment with CMC functions, agree on the regulatory strategy for the products life cycle and development. Maintain submission information according to the document management system, track regulatory CMC commitments & timelines for specific projects/products/markets with minimal supervision. Work collaboratively with external CMOs and cross-functional teams on projects like process optimizations, scale up and technology transfer activities. In agreement with CMC functions and collaborating with region functions, negotiate with regulatory agencies strategies and actions on CMC sections of submission dossier. Support the development of processes and to the preparation of Standard Operating Procedures where required. Support due diligence activities on CMC regulatory documents, where required. Represent during GMP inspections by regulatory agencies, where required. Maintain sound knowledge of regulations, policies/guidelines, and keep abreast with current and evolving regulatory CMC requirements. Requirements: Minimum of a bachelor’s degree in a Scientific or Technical Discipline. Minimum of 5 years of experience in Regulatory CMC focusing on small molecule drug development. Additional experience with biologics and Antibody-Drug Conjugates (ADCs) is highly desirable and considered a strong advantage. Advanced knowledge of current global CMC regulations, including ICH requirements and US/EU regulatory requirements. Sound knowledge of manufacturing technical transfer and comparability regulatory requirements. Experience in authoring technical documents, CTD M2 and M3 sections, and life cycle management of quality variations. Proficient in the use of quality management software (e.g. TrackWise) and regulatory document information management system. Strong attention to detail. Ability to multi-task, stay organized and prioritize. Strong communication skills (oral, written and interpersonal); critical thinking and the ability to identify and recommend solutions to problems. Ability to work independently and in a group setting and thrive in a fast-paced environment. Who will you be working for? About ClinChoice ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific. We are on a mission to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Join our passionate team and make a meaningful impact on global healthcare! Our Company Ethos Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology.  The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it. #LI-PB1 #LI-Remote

Location: Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Support Engineering at GitLab believes that healthy teams deliver a healthy customer experience, and that command during a crisis shouldn't fall to whoever happens to be senior and available. GitLab's global Incident & Escalation Management (IM/EM) function coordinates critical incidents, complex multi-team engagements, and executive-level escalations for enterprise customers. As Escalation Manager, you'll own complex, executive, and commercial escalations where customer trust and the relationship are at stake, alongside or independently of a technical issue. In this functional role, you'll advocate for customers inside GitLab, coordinate teams toward resolution, and lead relationship repair after the event. What you'll do Own complex, executive, and commercial escalations end-to-end, as defined in GitLab's IM/EM engagement model. Advocate for customers internally and coordinate Engineering, Support, Product, Customer Success, and Sales toward resolution, tracking commitments and holding owning teams accountable to agreed dates and deliverables. Maintain a written, customer-facing resolution plan from engagement through confirmed resolution, updating it at each communication milestone. Coordinate with Incident Managers during concurrent technical incidents to maintain a single, coherent narrative for the customer. Own external escalation communications using GitLab's approved templates and cadence, and represent GitLab in high-stakes customer conversations where clarity and ownership influence retention. Engage Sales, Customer Success, and executive stakeholders as needed, including executive-to-executive communication for Severity 1 and 2 events. Brief GitLab leadership with concise summaries that distinguish what's known, what's unknown, and next steps. Lead post-escalation reviews and relationship repair plans, contribute corrective actions with named owners and due dates to postmortems, and hand the relationship back to the account's Customer Success Manager at resolution. Partner with the Head of IM/EM to develop playbooks, communication templates, and process improvements based on patterns from escalations. What you'll bring Experience in enterprise technical support, customer success, or incident and escalation management at a business-to-business software-as-a-service or enterprise software company. A track record of owning complex, multi-stakeholder escalations end-to-end, including executive customer engagements and structured resolution or account plans. Executive-level written and verbal communication skills, with the ability to translate technical detail into plain-language updates for customers and GitLab leadership. The ability to coordinate Engineering, Support, Product, Customer Success, and Sales under pressure without formal authority over those teams. Calm, structured decision-making with incomplete information and the ability to provide a steadying presence in high-stress customer situations. Proficiency with support and coordination tools such as Zendesk, Salesforce, Slack, and PagerDuty, or equivalent platforms. Availability for on-call coverage supporting executive escalations as part of a globally distributed team. Nice to have: Information Technology Infrastructure Library (ITIL) Foundation or equivalent certification; customer-facing experience with GitLab, development, security, and operations (DevSecOps), continuous integration and continuous delivery (CI/CD), or cloud-native products; experience with formal escalation or incident command frameworks; or AI-assisted support tools for triage, sentiment analysis, or resolution drafting. About the team The Incident & Escalation Management function sits within Support Engineering in GitLab's Enterprise Technology & AI (ETA) division. We operate a follow-the-sun model anchored in the Americas, Europe, the Middle East and Africa, and Asia-Pacific, providing year-round, 24-hour coverage for enterprise customers. Our Escalation Managers work globally rather than within a single region, partnering with Incident Managers, Communications Leads, and regional Support Engineering leadership. You'll help shape our playbooks, templates, and standards as we scale. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .