Payment Partner Settlements Officer Operations

Location: Philippines Salmon Bank (Rural Bank) Inc., the banking arm of Salmon Group Ltd., is a technology-driven challenger bank in the Philippines operating under a BSP license. We combine the trust of a licensed institution with the speed and convenience of a modern financial product. Work within regulated financial infrastructure, where product, risk, compliance, operations, technology, and customer experience are closely connected. About the Role Salmon is hiring a Payment Partner Settlements Officer to join the Payment Partner Settlement (PPS) Unit within Banking Operations. You will process and monitor payments, settlements, reconciliations, cash movements and transaction exceptions, making sure every entry is properly approved, accurately recorded and fully evidenced. You will work with finance, operations, payment partners, technology, risk and compliance to keep payment flows controlled and reliable. What You’ll Do Settlement and reconciliation operations - Compare reports related to payment partner settlement, and validate data and entries submitted for posting. - Monitor discrepancies and resolve unreconciled customer payments within the aging period. - Ensure all entries have appropriate approvals under the Delegated Authority (DA). - Follow up with internal and external stakeholders to close open items. - Ensure Payment Partners remit customer payments within the agreed turnaround time. Payment partner management - Secure all required documents and complete due diligence before starting business with a Payment Partner. - Support Payment Partner vendor evaluation, and commission and services payments. - Coordinate immediately with Payment Partners on gaps, and hold regular meetings to maintain a smooth relationship. Compliance and complaints - Coordinate CTR/STR matters with Compliance. - Handle and resolve complaints related to payment partner settlements. - Comply with SEC, BSP, AMLC and other regulatory requirements, and help combat money laundering by ensuring required processes are in place. Documentation and evidence - Maintain reconciliation evidence, status trackers, approvals, exception logs and case notes for auditability. - Document processes with the PPS Unit Head, and review and update them on time. - Organize team files (soft and hard copy) in line with the record retention policy, and keep the team audit-ready. End-to-end process ownership - Ensure maker-checker and segregation of duties are in place. - Monitor completion of team tasks within the agreed turnaround time. - Promptly identify and escalate issues, and propose resolutions to your supervisor. - Identify process and system improvements with controls in place, and participate in UAT/UVT for changes that affect the team. Team operations - Act as maker within your delegated authority. - Act as reliever for team members on leave, and across Back Office as needed, without compromising segregation of duties or controls. - Take part in cross-functional assignments within Back Office. Cross-team collaboration - Work closely with the PPS Unit Head, Banking Operations colleagues and Salmon stakeholders in support of the Bank’s business model and strategic direction. - Partner with finance, operations, technology, risk and compliance to keep payment flows controlled. What We’re Looking For - Bachelor’s degree in Business Administration, Finance, Accountancy or a related field - 2-3 years of experience in banking operations, settlements, reconciliation, payments or a related control function (experience in a BSP-supervised institution, especially digital banking, is an advantage) - Working knowledge of payment settlement and reconciliation processes, or the ability to be trained in them - Strong attention to detail and a control mindset, including awareness of approval and delegated authority requirements - Strong documentation and written communication skills - Strong coordination and follow-through skills - Awareness of AML, BSP and other regulatory requirements - Ability to meet the Bank’s fit and proper standards, including pre-employment screening