Location: San Francisco, CA | New York City, NY | Washington, DC
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
Anthropic's Safeguards team is responsible for enforcing our policies, protecting users, and ensuring our platform is not misused. A large and growing share of Claude usage reaches customers through our cloud partners: Amazon Bedrock, Google Cloud's Agent Platform, and Microsoft Foundry. As the Enforcement Operations Lead for Multi-Cloud, you'll own how Anthropic detects, reviews, and acts on misuse across those surfaces, where the partner owns the customer relationship and often the data path. You'll build the operating model, partner agreements, and documentation that make enforcement on every cloud consistent, auditable, and fast.
This role requires someone who is detail-oriented, comfortable navigating ambiguity, and capable of coordinating across teams and companies to break new ground and drive work to completion. This work is deeply cross-functional. You'll partner closely with our product managers, policy experts, Safeguards engineering, Legal, and the trust & safety and operations teams across our Cloud partners to maintain a consistent and safe enforcement ecosystem.
Important context for this role: In this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature.
Key responsibilities
Own the end to end enforcement lifecycle on partner surfaces, from detection and review through action, customer communication, and appeal
Define enforcement paths for each partner's operating model, including how actions are requested, executed, and confirmed when the partner controls the account
Manage SLAs for review, escalation, and action, and evaluate performance against them on an ongoing basis
Develop and maintain SOPs and escalation guides for all enforcement workflows, ensuring consistency across clouds
Establish red-teaming, Quality processes, and operationalize shared metrics
Stand up paired investigations with partner threat intelligence teams, including case referrals, indicator sharing, and paging for high severity incidents
Own enforcement metrics across partner surfaces and report them to Safeguards leadership, partners, and regulators
Minimum qualifications
Extensive experience in trust and safety operations, enforcement, threat intelligence, or a related field
Have managed external partner or vendor relationships where you did not control the other side's systems or priorities
Comfortable working across policy, legal, engineering, and operations teams to translate requirements into practical workflows
Experience building enforcement programs from the ground up, including SLAs, escalation paths, and quality measurement
Highly organized, with a track record of maintaining rigorous documentation and SOPs in fast-moving environments
Clear and precise communication, both in writing and verbally, across technical and non-technical audiences, including partner executives
Energized by the challenge of building scalable systems in an environment where not everything is already figured out
Care deeply about the responsible deployment of AI and the role enforcement operations plays in that mission
Preferred qualifications
Direct trust & safety, abuse, or security operations experience at AWS, GCP, or Azure, or at a company that ships through their marketplaces
Experience designing incident response or escalation processes that span more than one company
Familiarity with data access controls, audit requirements, or privacy constrained review environments
Experience with law enforcement referrals, regulatory reporting, or compliance programs
Background in AI safety, content moderation, fraud, or abuse detection systems
Comfort working with data and metrics to inform operational decisions and surface trends to leadership
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$285,000
—
$330,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Jamnagar, India; Dammam, Saudi Arabia
The Rigless Drilling Operations Foreman is responsible for supervising and coordinating rigless drilling, well completion, and workover activities at onshore and offshore well sites. The role ensures safe, efficient, and timely execution of well programs in accordance with approved procedures, industry standards, and Saudi Aramco requirements.
Key Responsibilities
Supervise rigless drilling, well completion, and workover operations at remote onshore and offshore well locations.
Ensure all operations are performed safely and in accordance with approved well programs, SOPs, industry best practices, and HSE standards.
Coordinate contractors, well services, equipment, materials, logistics, transportation, and site support required for operations.
Ensure compliance with
Blowout Prevention (BOP)
standards, equipment testing requirements, and emergency response procedures.
Monitor operational progress, materials, equipment, service-company activities, and associated costs; maintain accurate daily reports.
Ensure contractor compliance with contractual requirements, personnel competency, and equipment specifications.
Identify opportunities for cost optimization and operational improvement without compromising safety or well objectives.
Provide field guidance and on-the-job training to less experienced personnel.
Required Experience & Qualifications
Proven experience in
rigless drilling, well completion, or well workover operations
.
Experience supervising complex or critical wells, including deep, high-pressure, sour-gas, or highly deviated wells.
Strong knowledge of well-site safety, BOP requirements, drilling/workover procedures, and contractor management.
Experience working with
Saudi Aramco standards and procedures
is highly preferred.
Willingness to work on a
28-days-on/28-days-off rotational schedule
at remote onshore/offshore locations.
О компании Международный стартап в сфере digital-продуктов и дизайна. Работаем с клиентами и подрядчиками в UK, ЕС, Азии. Проект под NDA — подробнее расскажем на собеседовании. Юрисдикция: Великобритания (в дальнейшем - США)
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About Us
The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa, and Central and South America. The firm prioritizes professional development, clear career pathways, and a culture of accountability and respect.
The Opportunity
Seeking a tech-savvy, proactive HR professional with excellent communication skills to support HR team across recruitment, onboarding, compliance, and training. The role involves working with firm leadership to maintain smooth HR operations and improve HR processes using AI and automation.
Key Responsibilities
HR Operations & Compliance:
— Support employee onboarding, helping new hires get proficient with firm's technology stack within first week.
— Assist with HR document, process, and compliance audits; monitor completion of documentation, certifications, training, and policy acknowledgements.
— Follow up with employees and managers on outstanding compliance items.
— Maintain accurate HR records within Rippling and other HR systems.
Recruitment & Talent Support:
— Support sourcing for open roles, including candidate outreach and headhunting for hard-to-fill positions.
— Manage candidate pipelines and update hiring managers on status.
— Assist with background and reference checks and credential verification.
— Participate in candidate interviews alongside hiring managers.
Training & Development:
— Maintain and update training curriculum, onboarding materials, and learning resources.
— Assist in creating SOPs, workflow documentation, process maps, and training materials.
— Support development of assessments and knowledge checks to track training completion.
Process Improvement & Automation:
— Identify opportunities to streamline HR workflows through automation and AI-powered tools.
— Help maintain workflows within monday.com and other operational platforms.
Qualifications
— Bachelor's degree in Psychology, Human Resources, Business Administration, Management, or related field.
— Tech-savvy with ability to quickly learn and adapt to new tools, systems, and platforms.
— Excellent written and spoken English with strong, proactive communication skills.
— Proactive and self-directed, able to anticipate needs and take initiative in fast-paced, fully remote environment.
— Minimum 2 years experience in HR operations for U.S.-based company, including onboarding, compliance, or employee lifecycle support.
— Experience using monday.com and HRIS platforms such as Rippling.
— Experience creating clear documentation, SOPs, or process materials.
— Comfortable using AI tools to support content creation, documentation, and process efficiency.
— Strong attention to detail and ability to manage multiple priorities.
— Preferred: recruitment or sourcing experience including candidate outreach, vetting, and interviewing.
— Preferred: experience with Canva or similar tools for training or communication materials.
Why Join Our Team?
— Stable, remote opportunity with a well-established U.S.-based law firm.
— Competitive compensation with performance-based bonuses.
— Fully remote role within a diverse global team.
— Paid time off including U.S. federal holidays, sick leave, and annual leave.
— Pacific Time-aligned working hours with reasonable flexibility.
— Opportunity to grow with the firm's HR function as it scales.
— Structured onboarding and clear expectations from day one.
— Supportive and collaborative work environment built on accountability and continuous improvement.
— Thoughtful company culture including birthday recognitions and team appreciation initiatives.
Working Hours
— Full-time role, 8 hours per day (excluding 1-hour break).
— Scheduling flexible but requires minimum 5–6 hours overlap with Pacific Time operating hours.
Application Process
— Candidates may be asked to submit resume/CV, complete communication and presentation assessments, provide proof of qualifications and references.
— Compensation verification may be conducted for shortlisted candidates.
Additional Information
— Fully remote, South Africa-based role.
— Engagement as independent contractor; tax compliance is contractor's responsibility.
— 3-month probationary period applies.
— Equal opportunity employer welcoming applicants from all backgrounds.
— Contacting offices by phone, email, or social media regarding this position is prohibited and will result in disqualification.
Location: Remote-US
Workplace: remote
We're a small, growing marketing team. We’re seeking a systems thinker who can contribute marketing ideas, tasks and projects with a combination of elbow grease, AI skills, creative problem solving and drawing on their lived experience. This person will get pointed at a problem and expected to solve it, sometimes with minimal direction and assistance.
Metabase is used by hundreds of thousands of people to answer questions about their own data, most of whom aren't analysts. We've always believed the best marketing for a tool like ours comes from people who use it. So we're looking for someone who is closer to our user than to a traditional marketing résumé: you've been the person on a team who figured out the data, wired up the integration, built the dashboard nobody asked for, and then explained it to everyone else. You bring that confidence to other tasks, including those you’re trying for the first time.
If you've used Metabase, or you write SQL and have opinions about BI tools, we especially want to hear from you. You'd be marketing to yourself, which is a big advantage. You’ll be working closely with everyone on the marketing team, reporting directly to the VP of Marketing. You'd be joining at a point where the marketing team is small enough that what you build becomes how we do things.
Responsibilities
The specifics will shift dramatically. Over the first year, expect a mix of:
Helping build and refine our marketing stack the way an engineer would: know what's connected to what, what's breaking, and what's quietly costing us money.
Building integrations and automations between our tools using APIs, webhooks, MCPs and whatever glue is appropriate
Publishing and managing webpages via github; optimizing via A/B tests; spinning up landing pages with minimal direction.
Owning smaller channel experiments end to end, from hypothesis to write-up, including (especially) the ones that fail.
Supporting our community events programs, including logistics, speaker wrangling, pre- and post-event comms, the data collection that makes an event worthwhile.
Pressure-testing our messaging against your own experience as a data-curious person who uses tools like ours.
What we're looking for
You don't need a traditional marketing background. You do need to be data-curious, technically fearless and close to our target persona. The core traits we’re looking for are some combination of:
You've used Metabase or are comfortable writing SQL.
You have fluency with AI tools and know when to apply them.
You communicate clearly in writing, which is vital for our remote, async culture.
You have high-agency, are resourceful and are comfortable learning new things.
You have experience in analytics, ops, support, consulting, engineering, product, or marketing.
Working at Metabase
Amazing views from our beautiful
downtown San Francisco office
Zoom channel
Unlimited PTO, and a team that takes it
Substantial equity in a venture-funded company
Remote-first and async by default
Small, engineering-led, and opinionated about building a product people like using
We're bringing data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence.
Compensation
The US base salary range for this role is
$71.7K–$130K annually
, plus equity and benefits.
Compensation is determined by role, level, location, and individual qualifications, including skills, experience, and scope of responsibility. Pay may vary by geographic location and other job-related factors.
US Benefits
Our US benefits package also includes fully employer-covered medical, dental, and vision insurance (with 75% coverage for dependents), a 401(k) with employer match available to enroll after the first 30 days.
How to apply
Send us a resume and a short cover note. We read them.
In the note, we'd love to know:
What you've built or figured out that you're proud of, even if it was small and internal
How you've used Metabase, or where you've used SQL
Metabase is an equal opportunity employer. We're building a team of people with different backgrounds, and we mean it.
Location: New York, New York, United States
Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.
Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years.
We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others.
We're a team of 170+ across 26 states and 7 countries, headquartered in New York City.
Lithic's Treasury Operations team owns the movement of money across our card issuing infrastructure — network settlement, sponsor bank transfers, and the reconciliation that keeps it all provable. This is a hands-on, high-ownership role for someone who wants to learn the inner workings of payments and fintech infrastructure, not just observe them from a reporting layer.
You'll be running a critical, time-sensitive engine every day — and at the same time, working alongside the Head of Treasury Operations to improve how that engine works as the function scales. You’ll also work cross-functionally across a wide range of teams (Finance, Treasury Engineering, Risk, Analytics, Processing, Customer Success, Bank Operations) — this role sits at the center of a lot of different workflows, not off in a silo.
What you'll do:
Execution (50%)
Own day-to-day execution of network settlement transfers (Mastercard, Visa) and related treasury transfers across sponsor banks
Operate in a time-sensitive environment where errors or delays have immediate downstream consequences
Support reconciliation and ensure transfers tie out against expected activity
Be a reliable, detail-oriented operator of an existing process — accuracy and consistency matter as much as speed
Process Optimization (20%)
Take existing workflows and make them better: fewer manual steps, stronger controls, cleaner audit trails
Identify friction or risk in current processes and propose (and build) improvements
Balance improvement work against the need for strong financial controls — nothing gets streamlined at the expense of auditability
Project Support (30%)
Support the Head of Treasury Operations on larger initiatives as the function scales
Contribute analysis, documentation, and execution support to new treasury infrastructure, reporting, or process builds
Ongoing
Run ad hoc data analysis (SQL, Excel) to answer operational and financial questions on the fly
Support downstream audit and reporting needs tied to settlement and reconciliation activity
Be available outside normal business hours in rare emergency situations (e.g., a failed settlement or bank-side issue)
What you'll learn:
This role is a front-row seat to the nuts and bolts of card issuing and payments infrastructure — network settlement mechanics, sponsor bank relationships, and the guts of how money actually moves through a modern fintech stack. You'll come out of this role with a depth of operational fintech knowledge that's hard to get anywhere else.
What you'll bring:
2–4 years of relevant experience in treasury operations, funds transfer/money movement operations, cash management, or a closely adjacent operational finance role
Experience with reconciliation and financial controls — you understand
why
the numbers need to tie out, not just how to make them tie out
Strong Excel and Google Sheets skills, including comfort with (or willingness to learn) Google Apps Script for automating recurring workflows
SQL proficiency for querying and validating data (we use Snowflake and Metabase); Python or other scripting is a plus, not a requirement
Working comprehension of accounting concepts and financial operations / money movement (ACH, wires, card settlement, or similar) — you should be knowledgeable about how transfers and reconciliation tie back to the books
Familiarity with Jira and Slack, or similar ticketing and collaboration tools, for tracking progress and coordinating across teams
Comfort shifting flexibly between fixed process workflows and operating in an agile enrivonment (sprints, tickets, iterative process improvement)
Interest in operating in a fast-moving startup/fintech environment — this isn't a traditional back-office treasury seat
The annual US salary range for this role is $80,000 - $110,000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.
This is a hybrid position. Candidates must be located within a commutable distance to our NYC office in Soho. We do not offer visa sponsorship or assistance.
Benefits for Full-Time US Employees:
Unlimited PTO
12-weeks fully paid parental leave
4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
Work From Anywhere: work from anywhere in the world 4-weeks each year
3% cashback on card purchases with your complimentary
Privacy.com
employee account
Health, vision, and dental insurance; HSA Contribution Match
401(k) match
Voluntary Life Insurance and STD/LTD
NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs.
In-office employees receive:
Commuter benefit
Catered lunch every Tuesday and Thursday
Location: United States (Remote)
Workplace: Remote
ABOUT ONEPAY
OnePay is the consumer fintech trusted by millions of Americans to make money better.
Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast.
We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers.
We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining.
But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are:
- Ready to run
- Hungry and driven by urgency
- Exceptional at what they do, with low ego
- Comfortable operating in motion
THE ROLE
As a Security and Threat Operations Engineer at OnePay, your work will have a direct impact on protecting our fast-moving fintech environment. You will turn production signals into actionable detection, response, and hardening initiatives, partnering closely with Product Security, Platform Security, and Engineering teams. Your efforts will enable us to proactively identify, monitor, and stop compromised behaviors across OnePay's products and infrastructure, ensuring the continued safety and trust of our business and customers. You will:
- Build and tune detections, alerts, and monitoring workflows across cloud, application, identity, and edge environments.
- Review traffic patterns across APIs, authentication flows, and WAF telemetry to identify malicious activity, abuse patterns, and anomalous behavior.
- Use AI responsibly as a force multiplier for triage, analysis, and workflow automation, while helping define guardrails for AI-enabled systems.
- Help operate OnePay's vulnerability management program by triaging, prioritizing, and driving remediation for findings from Wiz, vulnerability scanning, and related workflows.
- Develop Python-based tooling and automation to improve investigations, enrichment, response, and operational scale.
- Partner with Product Security to translate threat models, security reviews, and product risks into production detections and response playbooks.
- Investigate security events end to end, including triage, scoping, containment support, and follow-through on remediation.
- Support vulnerability management and operational security practices in ways that align with PCI and SOC 2 expectations.
- Participate in proactive threat hunting, detection improvement, and a 24x7 security incident response on-call rotation.
YOU BRING
- 5+ years of experience in information security, threat detection, security operations, detection engineering, or incident response, ideally in a cloud-native or product-focused environment.
- Strong experience investigating suspicious activity in web, API, authentication, and infrastructure telemetry, with the ability to distinguish attacker behavior from normal production noise.
- Demonstrated ability to review traffic and event patterns for signs of malicious activity, fraud, account abuse, credential attacks, reconnaissance, and exploitation attempts.
- Strong Python programming skills and the ability to write maintainable code for automation, enrichment, analysis, and security operations tooling.
- Experience building and tuning detections in a SIEM or detection platform and working with observability and logging systems such as CloudWatch, Datadog, or similar platforms.
- Experience operating or supporting a vulnerability management program, including triage, prioritization, remediation tracking, and stakeholder coordination.
- Familiarity with cloud and application security findings from platforms such as Wiz, including CNAPP, runtime, code, and vulnerability scanning use cases.
- Experience with at least one major cloud provider, preferably AWS.
- Working knowledge of identity and access systems, modern authentication flows, and the security implications of internet-facing applications and APIs.
- Strong understanding of threat modeling, risk prioritization, and practical security controls across applications, infrastructure, and cloud environments.
- Practical experience using AI tools in security workflows, along with sound judgment about AI-specific risks such as prompt injection, data leakage, excessive tool access, and weak auditability.
- Excellent analytical, communication, and cross-functional collaboration skills, especially in environments where security needs to move quickly with product and engineering teams.
- Drive and proactivity - everyone here is a builder and executor
TOOLS WE USE
We use Node and TypeScript on the server, leveraging the NestJS framework within a microservice-oriented architecture running on Kubernetes and AWS. On the client side, we build and ship product features for iOS, Android, and web platforms using React Native. We also embrace AI-assisted development, so engineers have their choice of Claude Code or Cursor to fit their workflow. While you don't need experience with our exact stack, familiarity with modern software engineering practices will help you ramp up quickly.
WHAT WE OFFER
- Competitive base salary, stock options, and health benefits from Day 1
- 401(k) plan with company match
- Remote-friendly (US), flexible time off (FTO), and opportunities for growth
- A high-growth, mission-driven, inclusive culture where your work has real impact
STANDARD INTERVIEW PROCESS
Our process varies by role. Most candidates go through:
- AI-assisted initial screen
- Interview with Talent Partner
- Technical or Hiring Manager Interview
- Team Interview
- Executive Interview
- Offer!
EQUAL EMPLOYMENT OPPORTUNITY
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.
Задачи:
— Руководство повседневной работой портфеля из трёх Shopify приложений с общим ARR около $1.87M.
— Координация команды разработчика и тестировщика через полный цикл доставки: от спецификации до выпуска и измерения результатов, включая найм дополнительных подрядчиков.
— Совместная постановка дорожной карты, при этом со временем принятие решений по приоритетам становится вашей ответственностью; использование данных Amplitude и Linear для формирования приоритетного бэклога и написания задач.
— Аналитика и эксперименты: понимание метрик, проектирование экспериментов и отчётность по их результатам.
— Повышение качества пользовательского опыта через улучшение документации, упрощение онбординга и устранение проблем.
— Управление соответствием приложения требованиям Shopify API, прохождение проверок App Store и ежегодного обзора Built for Shopify.
— Контроль работы службы поддержки, выступление точкой эскалации по продуктовым и инженерным вопросам, управление отношениями с агентством поддержки.
— Надзор за платными рекламными кампаниями в Shopify App Store, управление бюджетом совместно с маркетинговым подрядчиком.
— Мониторинг и улучшение позиций приложений в рейтингах Shopify App Store.
Что не входит в обязанности:
— Написание кода (есть разработчик).
— Тестирование (есть тестировщик).
— Обработка рутинных запросов поддержки (агентство).
— Ответы на отзывы (подрядчик).
— Фандрайзинг, найм руководителей, участие в совещаниях с заинтересованными сторонами.
Области роста:
— Переход Easy Lockdown на модель ценообразования на основе использования.
— Оптимизация онбординга и активации для Geo:Pro и Easy Lockdown.
— Заполнение функциональных пробелов для Geo:Pro и Easy Lockdown.
— Повышение рейтингов приложений для улучшения органического продвижения.
Условия работы:
— Работа с небольшой удалённой командой подрядчиков в разных часовых поясах.
— Продукты прибыльные и устоявшиеся, с некоторыми устаревшими кодовыми базами.
— Использование аналитического стека: Amplitude, BigQuery, Shopify Partners; требуется знание SQL или умение писать запросы с помощью AI.
— Взаимодействие с основателем, который занимается стратегией и крупными решениями, вы управляете повседневной деятельностью.
— Режим работы: сначала еженедельные встречи, затем ежемесячные и квартальные планирования, далее автономная работа.
Требования:
— Опыт успешного управления продуктом или доставкой в небольшой SaaS-команде.
— Техническая грамотность: умение писать чёткие спецификации, понимать компромиссы и оценивать сроки разработки без необходимости просмотра кода.
— Организованность и проактивность в координации людей и устранении препятствий.
— Ориентация на данные: опыт работы с Amplitude, SQL и анализом отзывов клиентов.
— Способность работать самостоятельно, управлять приоритетами и брать ответственность без постоянного контроля.
— Приветствуется опыт в экосистеме Shopify, ASO, платном привлечении пользователей или росте SaaS.
Условия:
— Частичная занятость, примерно 15-25 часов в неделю.
— Оплата $65-$85 в час в зависимости от опыта.
— Возможность работы как по контракту, так и в штате.
— Полностью удалённая работа, асинхронный формат, любой часовой пояс.
— Начало работы — как можно скорее.
Как подать заявку:
— Отправьте 3-5 минутное видео Loom с описанием вашего подхода к первым 90 дням работы на email apply@geoproapp.com.
— После рассмотрения заявки возможны два этапа интервью перед предложением о работе.
Airbnb is a global online platform that allows people to rent out their own homes or book unique accommodations around the world.
Работа удалённая (Калифорния или часовой пояс PST, США).
Location: Toronto Headquarters
Workplace: OnSite
BUILD SOMETHING PEOPLE LOVE
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.
We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers.
ABOUT THE TEAM
Great work happens in spaces designed for it. Wealthsimple's Workplace Operations team is responsible for delivering safe, functional, and welcoming environments for our people. We believe in unreasonable hospitality - going beyond what's expected, in ways big and small, to remove friction and create space for people to focus on what matters. As part of the team, you'll help shape how our office experience scales, creating a best-in-class workplace that enables our employees to do their best work and helps drive the business forward.
ABOUT THE ROLE
As Lead, Workplace Operations, you own the experience of the physical workplace itself: the systems, facilities, F&B, and workplace safety that every Wealthsimpler relies on, across every hub in Canada and the US. You set the roadmap and govern the standard for all of it, end to end. This is a hands-on operational role reporting to the Senior Manager, Real Estate Operations within People Operations, so you're the person people escalate to when there’s an operational issue with no playbook, and you’ll be trusted to make the call.
WHAT YOU’LL DO
- Own the annual workplace operations roadmap across all hubs, set priorities against department goals, and drive programs from planning through rollout. Act as the primary escalation point for operational issues where there is no established playbook.
- Run day-to-day workplace operations across building systems, facilities, F&B, and physical space, setting the service standard across hubs and ensuring issues are resolved quickly, consistently, and with a hospitality mindset.
- Own the maintenance and physical space lifecycle across all locations, including preventive maintenance, reactive repairs, capital planning, minor works, moves, and refurbishments. Ensure work is planned properly, business continuity is protected, and standards remain consistent regardless of who executes locally.
- Lead workplace vendor and contract management, including sourcing and vetting partners, RFPs, contract standards, SLAs, performance management, and escalation. Hold vendors accountable for cost, quality, and service.
- Own the workplace operating budget across all hubs, set the annual envelope, allocate spend across programs and sites, manage forecasting and approvals, and drive cost optimization while maintaining service standards.
- Own a visible, proactive workplace health and safety framework across all locations, keeping requirements, processes, and practices aligned with local regulations across Ontario, other provinces, and US states.
- Turn ticketing, utilization, occupancy, and service data into decisions that improve workplace operations and inform portfolio planning. Identify recurring bottlenecks, build scalable solutions, and take on team oversight as the function grows.
SKILLS YOU’LL BRING
- 6-8+ years in Workplace Operations, Facility Management, or Property Management, with real ownership of programs, budgets, and vendor relationships rather than just delivery support
- An activated vendor network: contractors, trades, facilities vendors you already know and trust, so you can move on day one - and you can speak to how you vet them and hold them to a high standard.
- Hands-on experience running minor works and moves from scope to completion - budgets, contractors, business continuity, and consistency of standard regardless of who’s executing locally, with real accountability for the result.
- Contract and RFP experience: you can turn a service need into a standard, run the RFP process end to end and negotiate the SLA yourself.
- A data-driven approach: you build the framework and the measurement to inform workplace decisions, and use good judgment to bring AI tools into the mix, speeding up reporting, spotting patterns, and driving faster solutions.
- Strong communicator, built for change. You take a rollout that could land as noise and turn it into a clear plan so people understand what's changing and why, not just that it happened.
- Working knowledge of Ontario's Occupational Health and Safety Act (OHSA), along with building code and fire safety requirements, with the judgement to keep a framework current as local requirements shift.
WHO YOU ARE
- High agency. You see a gap and close it, and you’d rather ask forgiveness than permission
- Comfortable with ambiguity and shifting priorities. You make great decisions without a perfect playbook and build the answers as you go.
- An instinct for hospitality. You notice the small things and don’t wait to be asked before fixing them.
- A builder. You’d rather design the scalable solution than patch around the same problem again. You take ownership of the outcome, not just your piece of the process.
- Steady under pressure. You take the hard thing, work through it calmly, and the people around you never feel the panic, just the resolution.
WHY WEALTHSIMPLE?
🌸 Top-tier health benefits and life insurance
📈 Long-term group savings with employer match, through Wealthsimple for Business
🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*
✈️ 90 days away: work outside Canada for up to 90 days per year*
👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.
*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.
ICYMI
Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.
Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.
AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.
Bitmanager.ai — AI-стартап в категории conversational AI agents, создающий платформу для голосовых и текстовых AI-агентов в клиентских коммуникациях. Вакансии: AI Data Operations Lead, ML / LLM Engineer – AI Agents, Senior Voice Engineer / Ведущий войс-инженер.
Bitmanager.ai — AI-стартап в категории conversational AI agents, создающий платформу для голосовых и текстовых AI-агентов в клиентских коммуникациях. Вакансии: AI Data Operations Lead, ML / LLM Engineer – AI Agents, Senior Voice Engineer / Ведущий войс-инженер.
Location: Lyon, France
Workplace: Hybrid
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
⭐️ OPERATIONS AT ALAN
The Operations Community’s core responsibilities is to deliver at scale our insurance and health services : we build our platform and operational capabilities and run our processes to guarantee delight and efficiency.
As we anchor our Insurance position, diversify our offering with health and well-being related services in 4 different countries (France, Belgium, Spain and Canada), our operations are increasingly complex and our challenges ahead have never been as exciting!
Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.
We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Experts who deliver those on a daily basis while improving them.
We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services.
Want to learn more about Ops at Alan? Read how we work and hire https://app.notion.com/p/alaninsurance/Product-Ops-builders-and-coordinators-Alan-your-hiring-process-3021426e8be7815cb164d629cfe3b455 and watch our team in action https://www.youtube.com/playlist?list=PL643LyZcrKMDaW7cW0_GytXy5VkaqTOU6
📍JOIN ALAN OPERATIONS TEAM IN LYON
The Operations Expert works on a specific subset of services we deliver (eg. claim reimbursement, fraud, clinic to name a few) .
Their core responsibilities (+- 70/80% of the time) are to:
- Run our Insurance or Health services processes - that's why we call them Ops Runners internally 😉
- Ensure the day-to-day follow up and monitoring of our operations
- Flag risks and opportunities
In details, your missions are:
- Operating our processes: performing tasks like invoicing or claims treatment, growing and managing our network of providers, supporting internal teams (live and through documentation)
- Contributing to the definition & owning the best monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
- Supervising partnerships (e.g. teleconsultation, claim operators), participating in the negotiation rounds, daily communication to ensure business continuity
- Performing controls on our daily operations to make sure the correct decisions were made and to identify training needs (internally as well as externally)
- Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
Next to running and monitoring our operations, you implement continuous improvements to our processes (+-20/30% of the time). This can be in a variety of ways, e.g. working with product teams to automate certain processes, enhancing our external communication, auditing our processes, automating some process steps using automation tools, …
⭐️ OUR RUN ORGANISATION ⭐️
Our Operations Experts are organized in pools (3-7 runners) who are collectively responsible for running their scope. Examples of topics are:
Alan therapy: members can book a therapy session with psychologists. You maintain smooth relationships with our psychologists, ensure therapy demand matches the supply and contribute to several steps of their lifecycle at Alan (hiring, onboarding, invoicing, supporting booking management etc).
Claims: We provide a best-in-class claims experience, including our own optic care service. You treat claims and assist in decisions regarding our coverage. Additionally, you monitor the performance of external service providers to meet SLAs & perform quality controls. You ensure glasses get delivered on time, member satisfaction is high, our frame collection is attractive, collaboration with opticians is smooth and efficient, ….
Fraud: We run checks on claims submitted by our members, and build new ways of preventing fraud attempts. You investigate suspicious claims, prevent fraudulent payments or recover when we paid fraudulent claims.
Set up: We provide best-in-class experience to our Customers : a smooth on/offboarding of their employees and a seamless invoicing or billing. To do so, we continuously control & improve the quality of our processes : ensuring we have consistent information for invoicing, unlocking employee invite/removals in case of issue and supporting admin in case of payment issue or bankruptcy.
Note: We look for profiles able to embrace any challenge and jump in any pool ! Depending on Alan needs (and personal interests), an Operations Expert will join in a pool and can change and explore new scopes after some time. Do not hesitate to ask more concrete examples to the Operations Team Members you’ll meet during the process so they can share about their own scope.
⭐️ EXPERIENCE ⭐️
For this opportunity, we are aiming to hire within the A2-B1 level range https://alan.com/en/careers/a/salary-equity.
Since the scope of our Ops Expert role is extremely varied, we are open to candidates from different backgrounds : you could be a good fit for the Operations team at Alan if, for example, you:
- Operated processes and services especially for companies during the scale up stage or in industrial/logistic industries
- Worked in Support functions (Customer Support, People Operations etc)
- Had a Customer facing Commercial experience, e.g. account manager or Customer Success Communications, such as Social Media, Internal/ External Communications
- Handled event coordination
⭐️ SKILLS ⭐️
- Passionate about delivering & optimizing top notch operations: not scared to get your hands dirty to get into technical processes, making them clear and delightful for our operators and members
- A keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !
- Analytics skills, to be able to dive into our data
- Highly organised with exceptional follow-up skills, with strong attention to details
- Strong and structured in written and verbal communication in English as well as in French or Dutch
- Able to work and learn independently in a fast-paced environment
- Adaptable: you show flexibility and a strong ability to adapt to variable situations
- It’s even better if you have experience in the insurance or the healthcare industry
🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!
🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.
YOU WANT TO KNOW MORE ABOUT ALAN?
- 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
- 🤘A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work
Location: Poland
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content.
The role is based in Poland.
Responsibilities:
Support Operations & Case Handling
Handle and distribute incoming support cases with proper prioritization and ownership
Monitor the support queue and proactively take cases into work
Provide expert guidance on Creatio products and related services
Process service requests including cloud-related actions, licensing, and SLA activation
Keep customers informed about case progress and resolution timelines
Manage escalations and support critical customer situations
Collect and analyze customer feedback to improve support quality
Customer Communication
Communicate with customers via phone, chat, and email in a clear and professional manner
Provide consultations and explanations tailored to customer needs
Perform remote sessions to assist with issue resolution when required
Knowledge Sharing & Continuous Improvement
Create, update, and maintain knowledge base articles and internal documentation
Collaborate with the Academy team by providing feedback and content improvement suggestions
Identify recurring issues and contribute to optimization of support processes and service quality
Requirements:
Experience in customer or technical support roles
Strong understanding of HelpDesk / ServiceDesk operations
Excellent verbal and written communication skills
Strong capability to explain technical concepts clearly to users
Ability to manage escalations and critical cases with a solution-oriented approach
Confident use of office software, email clients, and web browsers
Basic understanding of PC architecture and networks
Foundational knowledge of databases (DBMS) is a plus
Strong teamwork skills and ability to manage multiple tasks simultaneously
English proficiency at B2 level or higher
What you should expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Ukraine
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content.
The role is based in Poland.
Responsibilities:
Support Operations & Case Handling
Handle and distribute incoming support cases with proper prioritization and ownership
Monitor the support queue and proactively take cases into work
Provide expert guidance on Creatio products and related services
Process service requests including cloud-related actions, licensing, and SLA activation
Keep customers informed about case progress and resolution timelines
Manage escalations and support critical customer situations
Collect and analyze customer feedback to improve support quality
Customer Communication
Communicate with customers via phone, chat, and email in a clear and professional manner
Provide consultations and explanations tailored to customer needs
Perform remote sessions to assist with issue resolution when required
Knowledge Sharing & Continuous Improvement
Create, update, and maintain knowledge base articles and internal documentation
Collaborate with the Academy team by providing feedback and content improvement suggestions
Identify recurring issues and contribute to optimization of support processes and service quality
Requirements:
Experience in customer or technical support roles
Strong understanding of HelpDesk / ServiceDesk operations
Excellent verbal and written communication skills
Strong capability to explain technical concepts clearly to users
Ability to manage escalations and critical cases with a solution-oriented approach
Confident use of office software, email clients, and web browsers
Basic understanding of PC architecture and networks
Foundational knowledge of databases (DBMS) is a plus
Strong teamwork skills and ability to manage multiple tasks simultaneously
English proficiency at B2 level or higher
What you should expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type
Задачи:
— Управление контрактами: сбор, организация и ведение центрального хранилища всех договоров с подрядчиками и поставщиками, отслеживание ключевых условий, сроков и дат продления;
— Сбор, проверка и обработка всех входящих счетов от подрядчиков и поставщиков, сверка с контрактами и фактическими поставками;
— Отслеживание и категоризация всех исходящих транзакций по банковским счетам компании, ведение аудиторской документации;
— Формирование и поддержание ежемесячного отчета о прибылях и убытках (P&L), консолидирующего расходы по проектам и юридическим лицам, предоставление CEO информации о расходах и бюджете;
— Координация администрирования зарплат и учета затрат по проектам, взаимодействие с внешними бухгалтерами и HR;
— Настройка и постоянное улучшение систем и рабочих процессов для управления контрактами, выставления счетов и отчетности;
— Выполнение роли операционного контактного лица для внешних бухгалтеров, бухгалтеров и административных сервисов;
— Поддержка запросов на финансовую отчетность, включая обновления для инвесторов и материалы для совета директоров.
Требования:
— Опыт работы 3+ года в финансовых операциях, бизнес-операциях или аналогичной гибридной роли, предпочтительно в стартапе или малом/среднем бизнесе;
— Опыт полного цикла управления контрактами, счетами к оплате и отчетностью P&L;
— Уверенные навыки работы с Excel и Google Sheets, умение создавать и поддерживать финансовые модели и трекеры;
— Высокая организованность, внимательность к деталям, самостоятельность с минимальным контролем;
— Свободное владение английским и русским языками;
— Опыт работы с польскими корпоративными структурами.
Преимущества:
— Опыт в игровой индустрии, технологиях или других сферах с интеллектуальной собственностью и роялти;
— Знание польского языка;
— Опыт подготовки к слияниям и поглощениям, отчетности для инвесторов или проведения due diligence.
Условия:
— Прямое доверительное взаимодействие с CEO и полный доступ к стратегии компании;
— Возможность построить систему управления с нуля в функции, которая сейчас фрагментирована;
— Работа над проектами с реальным рыночным потенциалом (сотни тысяч желающих до запуска);
— Небольшая, опытная команда с прямым доступом к основателям и быстрым принятием решений;
— Гибкость в выборе типа контракта (трудовой договор или B2B) и гибридный формат работы.
About TestGorilla:
TestGorilla is a 100% remote company founded in 2020, building a skills-based talent discovery platform to replace reliance on resumes with scientific validation of skills. The company aims to place 1 billion people in their dream jobs and is currently scaling up.
About the role:
The Senior People & Talent Operations Partner owns People Ops as a product, including systems, compliance, and self-serve workflows that enable the People & Culture function to run efficiently. The role involves managing payroll, compliance, and HR systems across 35 countries, building AI/automation and self-serve layers, and working in a lean two-person team directly with the Head of People & Culture. The role requires autonomy, candid communication, empathy, structure, and organization.
Responsibilities:
— Uphold company behaviors and foster an inclusive, supportive culture.
— Design, build, and maintain a smart, automated, AI-enabled people journey from pre-boarding to off-boarding.
— Be the technical owner and orchestrator of the HR tech stack, ensuring tools are unified and integrated.
— Own non-Finance payroll, invoicing, contract administration, and compliance across all operating countries.
— Manage data privacy, recordkeeping, and the relationship with the Employer of Record (EOR) vendor.
— Configure and troubleshoot hiring tools to enable hiring managers to run searches independently.
— Maintain documentation for self-serve processes accessible to humans and AI agents.
— Collaborate to maintain a balance between self-serve and human involvement in People processes.
Requirements:
— Passion for TestGorilla's mission.
— Excellent written and verbal English communication skills.
— Experience building and owning sophisticated automations (Zapier, n8n, Make.com) as part of an integrated HR tech stack.
— Experience managing payroll, compliance, or HR operations across multiple countries, ideally with EOR or mixed entities.
— Deep, hands-on HRIS experience; HiBob experience is a plus.
— Product mindset focused on user feedback and iteration.
— Experience working in high-autonomy, async-first, remote-only environments.
— Ability to combine operational rigor with empathy and handle sensitive matters.
— Opinionated, candid, with strong feedback and stakeholder management skills.
— Typically 5+ years of relevant experience, but emphasis on ownership, impact, and progression.
Bonus skills:
— Experience with ATS or hiring platforms like Ashby, Greenhouse, or Lever.
— Experience with EOR providers such as Remote, Deel, or Oyster.
— HRIS implementation or migration experience.
— Experience supporting teams through organizational change.
Conditions:
— Hired as an Individual Contractor.
— Fully remote global team.
— Competitive base pay €56,520 - €70,650 plus Share Appreciation Rights (SARs), no bonus.
— Remote and flexible work with asynchronous hours.
— Remote work budget €1,000 per year or up to €2,000 from day one for laptop purchase.
— Learning and development budget of 3.5% per year with growth opportunities.
— Caregiver support including paid parental leave and tailored return-to-work.
— Unlimited and flexible time off policy.
Application process:
Candidates apply via the provided link and complete an AI-powered skills assessment. Hiring decisions are made by humans. Support and accommodations are available for assessments. Applications close September 20, with interviews following.
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
As a member of the Capacity Strategy & Operations team, you will sit at the intersection of supply intelligence, demand forecasting, and cross-functional execution, turning a complex, fast-moving hardware market into a predictable, reliable foundation for our customers and internal engineering teams.
This is not a purely analytical role. You will own the end-to-end capacity planning process: from translating customer commitments and growth forecasts into concrete supply requirements, to coordinating fulfillment across vendors, finance, and the infrastructure team, to building the systems that make all of this repeatable and scalable. When supply is constrained and tradeoffs are unavoidable, you are the person in the room who can model the options, make a clear recommendation, and drive alignment fast.
You are a strong fit if you have operated at the intersection of strategy and execution before — someone who is equally comfortable building a capacity model in a spreadsheet and running a cross-functional war room when a customer deployment is at risk.
EXAMPLE INITIATIVES
- Demand-Supply Alignment Framework: Build and own the process that translates customer pipeline, signed commitments, and growth projections into a forward-looking GPU demand signal — so the team is never caught flat-footed when a customer scales faster than expected.
- Constrained Allocation Playbook: Define the decision framework for how Baseten allocates scarce GPU supply across competing customers and regions, including escalation paths and tradeoff criteria for leadership.
- Capacity War Room Ownership: Lead cross-functional response when a high-stakes capacity situation arises — coordinating across Sales, SRE, Finance, and Vendor relationships to resolve it with minimal customer disruption.
- Strategic Briefings for Leadership: Produce clear, concise capacity health reports and scenario analyses for senior leadership, enabling confident decisions on customer commitments, vendor negotiations, and CapEx allocation.
RESPONSIBILITIES
- Own the capacity planning process end to end: intake, triage, prioritization, fulfillment tracking, and post-mortem learnings
- Translate customer commitments, sales pipeline, and infrastructure growth targets into concrete GPU demand forecasts across regions, GPU types, and timelines
- Partner with Finance to model capacity scenarios, evaluate new supply opportunities, and support CapEx decision-making
- Work closely with the Capacity Acquisition team to align supply procurement with forward demand, flagging gaps and risks early
- Coordinate cross-functionally across Sales, SRE, and Infrastructure teams to resolve capacity conflicts and ensure customer commitments are honored
- Build and maintain the operational cadence that keeps capacity planning structured, visible, and free of ad-hoc Slack chaos
- Develop reporting and dashboards that give leadership a real-time view of capacity health, utilization trends, and risk exposure
- Identify recurring operational gaps in the capacity lifecycle and drive process improvements that reduce toil and improve reliability
REQUIREMENTS
- 5+ years of experience in strategy, operations, consulting, finance, or a similarly analytical and execution-oriented role
- Demonstrated ability to own complex, cross-functional processes with multiple stakeholders and competing priorities
- Strong quantitative and modeling skills — comfortable building demand forecasts, scenario analyses, and capacity models from scratch
- Excellent communication skills, with a track record of distilling ambiguous situations into clear recommendations for senior leadership
- High ownership mindset: you identify what is broken, build the fix, and follow through until it is working
- Operates well under pressure and in ambiguous, fast-moving environments where the playbook does not yet exist
NICE TO HAVE
- Familiarity with GPU infrastructure, cloud platforms, or AI/ML ecosystem
- Experience in a high-growth startup or Series B+ environment where operational processes were being built from scratch
- Exposure to vendor or partner management, particularly in hardware, cloud, or infrastructure contexts
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
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