Location: Hyderabad, India
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the Team
Our Workforce Management team's primary focus is to ensure we have the right people in the right place at the right time, so customers, merchants, and delivery partners get help as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve its goals, moving quickly, applying first-principles thinking, and focusing on problem-solving to ensure seamless execution. The team manages workforce capacity planning, scheduling, and real-time operations for a large and growing global network of in-house and outsourced support centers, with the goal of delivering an outstanding customer experience reliably, at scale.
About the Role
As a Manager, Workforce Planning, you will lead planning for our rider and merchant support ops, own KPI performance, and partner cross-functionally to keep staffing supply aligned with business priorities.
This role flexes across two tracks depending on team needs and where your strengths lie: an Audience-facing track, where you act as the primary bridge between a specific line of business and the Workforce Management function, translating business goals into capacity plans and performance reporting; and a Technical track, where you directly supervise the in-house and outsourced sites, focusing on the technical accuracy of capacity models and the tools behind them. Both tracks require a leader who can navigate ambiguity, identify root causes through data, and manage up and across with clarity and confidence.
You're excited about this opportunity because you will…
Own capacity plans and scheduling coverage across an integrated scope spanning in-house and outsourced/vendor sites
Own KPI performance — service level, occupancy, over/under staffing, and quality — and lead root-cause analysis and recovery planning when performance slips
Anticipate staffing risks and deviations before they affect service, and put proactive mitigation plans in place
Lead goal-setting for your area and track progress, translating results into clear updates for leadership
Partner cross-functionally to align staffing supply with evolving business priorities, and drive process and efficiency improvements
Communicate performance, blockers, and root causes clearly to leadership while maintaining strong cross-functional relationships
Act as the primary bridge between your assigned line of business and the Workforce Management function
Translate business goals into capacity plans and performance reporting that keep service levels on track
Manage outsourced/vendor relationships tied to your audience, holding partners accountable to staffing commitments and service level targets
Build trust and influence with business stakeholders, surfacing trade-offs and risks clearly and proactively
Own the technical accuracy of capacity models, forecasting methodology, and underlying assumptions
Ensure planning tools and systems are used to their full potential, and lead improvements to the models, templates, and tools themselves
Translate high-level goals into precise, data-driven staffing blueprints the broader team can execute against
We're excited about you because…
You have 5-7 years of experience in workforce management, capacity planning, or operations, including experience leading or directly managing a team
You're fluent in workforce management fundamentals: capacity planning, forecasting, scheduling, shrinkage, and occupancy
You bring strong analytical rigor and are comfortable with data tools such as SQL, Excel, and Tableau
You have a track record of driving measurable performance improvements across cross-functional teams
You're a confident, clear communicator, able to influence and align stakeholders across functions and levels
You thrive in fast-paced, ambiguous environments and enjoy solving complex problems
You have a Bachelor's degree or equivalent practical experience
You have experience managing outsourced/vendor relationships, including staffing commitments and service level accountability
You're a skilled business partner, comfortable owning KPI outcomes and communicating trade-offs to stakeholders outside of WFM
You bring hands-on experience with workforce management software (e.g., NICE, Verint, Genesys, or Aspect) and forecasting/capacity modeling methodology
You've improved planning tools, models, or templates, and enjoy going deep on the technical mechanics behind a capacity plan
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Hyderabad, India; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Department overview:
IEE is the central support organisation for UK, Europe, Africa, the Middle East and Australasia, marketing PlayStation products in +100 countries.
The Technical Services department is responsible for all returns and repair of PlayStation products across all SIEE Territories. This includes the collection of defective products from consumers and retailers, product screening and diagnosis, the repair, recovery or reuse of products received, and where required, the distribution of product back to consumers and retailers. The Technical Services department also manages all spare parts activities related to repair, the production of refurbished stock, and owns all relationships with Repair Centres, Swap Centres and Logistics Providers.
What you’ll be doing:
As Technical Product Support Engineer you will be responsible for the ongoing support of our repair centre operations partners in Europe, Africa, Middle East and Australia. You will provide technical and engineering support, manage the development and implementation of repair improvement initiatives, work with our HQ and wider team on the introduction of new models, new diagnostic tools and equipment, and will track and manage partner performance via a set of established quality and repair KPIs.
You will have experience and/or qualifications in electronic engineering or manufacturing environments and will have hands on experience with electronic hardware products at component level. You will also have ideally worked within a high-volume repair centre or electronic manufacturing environment.
This position is an office-based role at SIEEs head office which is located in Central London
Key Responsibilities
Provide continuous technical support to repair partners on all diagnostic tools, equipment & processes
Cooperation with wider technical teams in solving technical and quality issues reported in the field
Distribution & management of technical equipment (hardware and software) to repair partners, ensuring that this activity follows company security policy
Provide technical guidance and support for new product introduction and launch
Support implementation of new operational set up and maintenance of repair processes
Review and distribute technical requirements to repair centres and ensure compliance
Support users of internal bespoke applications and assist troubleshooting
Provide training on new models, new equipment or techniques to our repair centres when required
Drive process improvement initiatives with our repair partners and achieve KPI targets
Work on repair centre efficiencies such as production flow, assembly (electrical/electronic & mechanical) and test (full system testing, analysis & fault finding)
Prepare material for technical meetings and follow up on items
Provide analytical ad hoc support where required
What we are looking for:
2+ years of experience in an electronic engineering or manufacturing environment (or be a graduate with the necessary skills who is willing to learn on the job)
Have a good understanding of software installation/configuration and interpreting error logs for troubleshooting purposes
Understanding and interpretation of hardware faults at circuit board level and diagnostics
Possess a good understanding of electronics equipment & tools
Have a technical mind-set and enjoy solving technical problems
Has experience troubleshooting electronic products and electronic embedded systems
Has a technical background in predominantly hardware but also software
Has experience introducing new technical equipment into an established repair environment
Possess the ability to manage the distribution of latest firmware releases to the repair centres and on occasion test functionality releases internally before rolling them out
Be confident, driven and proactive with the ability to prioritise work & deliver to deadlines
Be motivated to work under own initiative and as part of a team
Be able to work in a fast and efficient manner
Be able to produce high-quality work with great attention to detail
Be a fast an efficient computer user, with solid experience with MS Office
Basic project management skills are desirable such as planning and monitoring progress
Have an appreciation of data analysis and able to determine trends
Useful Skills and Ability
Knowledge of an additional European language, or experience of working in a multi-lingual environment
Good technical understanding and ability to learn the use of new tools quickly
Experience in the consumer electronics sector
Strong financial acumen
Experience in using Confluence web based application
Experience in using Jira software application
Benefits:
Discretionary bonus opportunity
Private Medical Insurance
Dental Scheme
25 days holiday per year
On Site Gym
Subsidised Café
Free soft drinks
On site bar
Access to cycle garage and showers
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: London, United Kingdom
Workplace: none
EveryMatrix
is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to
300 customers worldwide.
But that's not all! We're not just about numbers,
we're about people
. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.
Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
We are looking for a dedicated CRM Program Manager to join our team in London, United Kingdom!
About the job:
Act as the day-to-day coordination point across CRM Product and Engineering pods — keeping backlogs, sprints, dependencies and risks aligned and visible to leadership and Product Managers — so decisions can be made quickly and with confidence.
What You'll get to do:
Providing a coordinated view of backlogs and sprints across pods, surfacing status in a single, consistent format for leadership.
Highlighting key interdependencies and risks between pods and maintaining a live risk and dependency register (centralized RAID log).
Contributing to the EMF process by ensuring team estimations are up to date, supporting the management of group level initiatives.
Developing strong working relationships with dependent EveryMatrix Business Units, particularly EM3, to keep cross-BU dependencies visible and on track.
Attending cross-pod ceremonies where required to support Product Managers— dependency planning, joint demos, and retrospectives on ways of working.
Tracking delivery milestones against the roadmap, flagging slippery and coordinating recovery plans with the relevant Pod Leads.
Supporting resourcing and capacity conversations across pods, working with the Head of Product, Head of Delivery and pod leaders to resolve competing priorities.
Contributing to RFP responses and enterprise/client conversations, gathering and collating input across pods into a single, coherent narrative.
Work with pod leaders to ensure early escalation for cross-pod blockers and dependencies to the Head of Product and Head of Delivery.
Support continuous improvement of Client onboarding process & activities through retrospectives to improve onboarding KPI’s.
What we’re looking for:
Experience of Agile working across multiple pods. Track record delivering complex projects – Preferred background in iGaming, sports betting, or casino platforms (PAM, Payments, Sportsbook, Casino).
Program management skills — managing multiple work items, RAID/risk registers and cross-pod tickets concurrently.
Practical experience with agile and delivery tooling (e.g. Jira, Confluence or equivalent) for backlog, dependency and risk tracking.
Data literate — able to interpret delivery metrics (velocity, throughput, cycle time) and turn them into a clear risk or opportunity narrative.
Hands-on experience with AI-assisted delivery workflows in a production context.
Highly organized, with strong attention to detail and a bias for keeping information current and trustworthy.
Strong written and verbal communication skills, able to flex between technical detail and business/commercial framing depending on audience.
Stakeholder management across both internal functions (Growth Services, Account Management, other Business Units) and external clients/operators.
Ability to translate complex interdependencies into actionable choices and trade-offs for senior stakeholders.
Comfortable operating at the intersection of product, data and engineering, where product logic is tightly coupled with system behaviour.
Commercially minded, comfortable supporting ROI, cost-benefit or business-case analysis alongside delivery data.
Calm under pressure and comfortable with ambiguity, including operating structures that are still evolving.
Familiarity with CRM tools or a proven ability to quickly learn new technologies
Here's what we offer:
• Start with 25 days of annual leave, with 2 additional days added each year, up to 35 days by your fifth year with us.
•
Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
• Monthly meal allowance.
• Gym allowance.
• Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
• Benefit from two Free Fridays each year, limited to one per quarter.
• 3 sick leave days per year, no doctor's note required.
Support for New Parents:
- 52 weeks of paid maternity leave, with 21 weeks being fully paid
- 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!
EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
Location: Hong Kong
Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on
www.galaxy.com
.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
Seek Excellence.
Be Selective To Be Effective.
Be Highly Aligned, Loosely Coupled.
Disagree Transparently.
Encourage Independent Decision-Making.
Build Dream Teams.
Who You Are:
You are a crypto-native operations professional with genuine hands-on experience in the onchain economy; you have deployed capital into onchian lending protocols, managed leveraged positions, navigated liquidation risk, and executed transactions across multiple chains. You are equally comfortable operating within an institutional custody environment as you are diligencing a new protocol and automating different workflows. You thrive in fast-moving environments, take ownership during your time zone's hours, and treat operational gaps as problems to be solved rather than escalated
What You’ll Do:
Serve as the IT Support Lead for our Hong Kong office, owning day-to-day local IT support operations and the overall end-user technology experience. This is an onsite role requiring presence in our Hong Kong office five days per week.
Provide high-quality deskside and remote support across hardware, software, identity, access, networking, mobile devices, and enterprise applications.
Deliver white-glove support to executive users and responsive, high-performance support to trading and other business-critical teams.
Act as the primary local escalation point for complex support issues, taking ownership through resolution and coordinating with global IT, Security, Engineering, and Infrastructure teams when needed.
Oversee and help develop a Level 1 / junior support engineer, providing guidance, prioritization, coaching, and quality oversight while maintaining a hands-on role yourself.
Manage and prioritize the local support ticket queue, ensuring issues are handled with appropriate urgency, SLAs are met, and service quality remains consistently high.
Monitor recurring issues and ticket trends, identify root causes, and drive permanent fixes, documentation, automation, or process changes rather than repeatedly treating symptoms.
Lead local onboarding and offboarding, device provisioning, laptop and mobile device configuration, and manage the hardware lifecycle end to end, including purchasing and receiving, provisioning, inventory and asset tracking, repair and replacement, and secure wipe and disposal of retired equipment.
Administer and support managed endpoints through MDM platforms such as Microsoft Intune and Jamf, including device enrollment, configuration, compliance, policy deployment, and troubleshooting.
Act as a first-line responder for local security matters, including phishing reports, lost or stolen devices, suspicious activity, and account lockouts or compromises, escalating promptly to the global Security team as appropriate.
Help maintain endpoint security and compliance standards, including EDR, disk encryption (BitLocker / FileVault), patch compliance, MFA, and support for audit or compliance requests as needed.
Support and troubleshoot macOS, Windows, and iOS devices, including imaging, configuration, deployment, patching, and application-related issues.
Troubleshoot network connectivity issues including TCP/IP, DNS, DHCP, VPN, Wi-Fi, proxy behavior, and the impact of enterprise security controls on user applications.
Own the reliability of local conference rooms and AV technology, proactively checking meeting spaces and ensuring executive and business-critical calls run without friction.
Act as a local point of contact for IT-related vendors and service providers, including ISPs, hardware suppliers, mobile carriers, and building management where technology services are involved.
Support Hong Kong office moves, expansions, build-outs, and other local technology initiatives, coordinating with global IT teams, Facilities, vendors, and other stakeholders as needed.
Participate in disaster recovery and business continuity planning and testing for the Hong Kong office, including readiness for local disruptions such as typhoons, power outages, and ISP or connectivity failures.
Support local mobile and communications requirements, including carrier management and relevant compliance tooling where applicable.
Partner closely with global Desktop Support and Helpdesk teams to align on standards, documentation, processes, tooling, and escalation paths.
Maintain clear local documentation, runbooks, support procedures, and knowledge articles so common issues can be resolved consistently and efficiently.
Identify opportunities to improve support workflows and reduce repetitive work through scripting, automation, self-service, or better tooling.
Communicate clearly with local office leadership and key stakeholders during incidents, major changes, office initiatives, and recurring problem areas.
Participate in the global IT Support 24/7 emergency on-call rotation, including nights, weekends, and holidays, responding to critical incidents and urgent support needs by phone or remote access as required, as well as planned maintenance or project work.
What We’re Looking For:
5+ years of experience in technical support, including significant deskside support experience in a professional, financial services, trading, or similarly high-performance environment.
Demonstrated experience acting as a senior escalation point, local IT owner, team lead, or equivalent role with responsibility beyond individual ticket resolution.
Proven ability to deliver white-glove support to executives and responsive support to business-critical users in fast-paced environments.
Strong working knowledge of both macOS and Windows operating systems at an administrative level, with hands-on experience supporting iOS/mobile devices.
Hands-on experience with MDM platforms such as Microsoft Intune and Jamf, including device management, configuration profiles, policy enforcement, compliance, and provisioning.
Strong experience supporting Microsoft 365 environments, including Outlook, OneDrive, Teams, and related productivity tooling.
Experience with identity and directory services, including user provisioning, group management, permissions, access control, and troubleshooting authentication-related issues.
Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and how enterprise network and security tools can affect application behavior.
Experience with hardware deployment, laptop and mobile device lifecycle management, asset tracking, and enterprise software troubleshooting.
Experience using ITSM or ticketing platforms and working within SLA-driven support processes; able to prioritize effectively across competing requests.
Strong ownership mindset with a track record of seeing issues through end-to-end and ensuring nothing falls through the cracks.
Proactive approach to support: able to identify patterns, improve processes, prevent recurring issues, and raise the quality of the overall support environment.
Excellent interpersonal, communication, and customer service skills, with the judgment and professionalism required to support executives and senior stakeholders.
Ability to work independently, make sound decisions, and take ownership of local IT operations while remaining closely aligned with global standards and teams.
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field - or equivalent practical experience.
Nice to Have:
Experience supporting trading floors or other low-tolerance, high-availability user populations.
Experience mentoring, coaching, or informally managing junior IT support staff.
Exposure to scripting or automation using PowerShell, Python, Bash, APIs, RESTful services, Git, or similar tools.
Familiarity with enterprise SaaS platforms for communication, project management, identity, and file collaboration.
Relevant certifications such as CompTIA A+/Network+, Microsoft, Apple, Cisco, ITIL, or similar.
What We Offer:
Competitive base salary and discretionary bonus
Flexible Time Off (paid)
Hybrid Working Arrangements
Company-paid health and protective benefits for employees and their eligible dependents
Free coaching and counseling sessions through Headspace
Generous paid Parental Leave
Free daily snacks in-office and weekly lunches
Opportunities to learn about the Crypto industry
Smart, entrepreneurial, and fun colleagues
Employee Resource Groups
*Benefits may vary depending on location.
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact
careers@galaxy.com.
Location: Kurtköy, Turkey
D-ploy is an
IT
and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the
IT
community, we optimize our customer’s
IT
productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where
IT
counts, join us!
Tasks and Responsibilities
Oversee the design, implementation, and management of IT infrastructure, including servers, networks, storage, and cloud environments.
Ensure the IT infrastructure aligns with the company's strategic objectives and long-term IT roadmap.
Plan and execute infrastructure upgrades, replacements, and migrations to maintain system reliability and performance.
Lead and manage the helpdesk team, ensuring effective support and resolution of IT issues while maintaining high customer satisfaction.
Lead infrastructure projects involving internal teams and external partners, ensuring that projects are completed on time, within scope, and within budget.
Coordinate with various stakeholders to define project requirements, deliverables, and timelines.
Manage the company’s networking infrastructure, ensuring high availability, security, and performance.
Oversee the administration of servers, storage, and virtualization platforms.
Ensure compliance with industry standards and regulatory requirements, particularly in highly regulated environments like pharmaceuticals.
Develop and maintain business continuity and disaster recovery plans to ensure the resilience of IT infrastructure.
Implement backup and recovery solutions to protect critical data and systems.
Manage relationships with external vendors and service providers, including contract negotiations and performance management.
Collaborate with stakeholders at local, regional, and global levels to ensure alignment with business needs and IT strategies.
Provide hands-on support for complex IT infrastructure issues, ensuring quick resolution and minimal impact on business operations.
Oversee the monitoring of IT infrastructure to proactively identify and address potential issues.
Ensure the smooth operation of IT infrastructure by coordinating with the Service Desk and next-level support teams.
Implement and enforce security policies and procedures to protect the company's IT assets.
Ensure compliance with global IT standards and local regulatory requirements, particularly in relation to data protection and system validation.
Requirements
Degree in Computer Science, IT-related field, or technical discipline; Master’s degree desirable.
10+ years of experience in IT infrastructure management, with a strong background in networking, systems administration, and cloud technologies.
Experience in the pharmaceutical industry or other highly regulated environments is highly desirable.
Deep understanding of IT infrastructure, including hardware, software, networking, and cloud technologies.
Strong expertise in designing, implementing, and managing IT infrastructure projects.
Proficiency in troubleshooting and resolving complex infrastructure issues.
Exceptional leadership skills with the ability to develop and communicate objectives, inspire and motivate teams, and maintain alignment with business strategies.
Proven ability to manage multiple projects and tasks effectively, ensuring alignment with global IT standards.
Exceptional analytical, conceptual, strategic planning, and execution skills.
Strong stakeholder management skills, with the ability to work effectively across all organizational levels.
Hands-on approach with a strong sense of ownership and accountability.
Demonstrated leadership in a cross-cultural environment.
Fluent English and Turkish, both written and spoken.
Candidates must provide a criminal record.
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is
IT
in your DNA?
Location: United Kingdom
A bit About Flosum:
Flosum occupies the vanguard of technological innovation within the Salesforce DevOps arena, proffering a comprehensive solution that seamlessly integrates merge tools, version control, continuous deployment, and meticulous code analysis.
In addition, Flosum boasts Enterprise-grade Disaster Recovery Solutions, complemented by a game-changing Cybersecurity framework meticulously tailored for Salesforce Programs. This framework has been astutely harnessed to amplify the DevSecOps paradigm in collaboration with our esteemed Partners.
Our well curated suite of products harmonizes seamlessly within the expansive Salesforce ecosystem, catering to the needs of Developers, Administrators, Architects, and Chief Information Officers.
If the notion of contributing to a progressive enterprise equipped with proven offerings within a rapidly evolving market beckons you, this extraordinary opportunity awaits your consideration.
A bit About You:
You’re a dynamic, results-driven individual with a fervor for technical sales and an innate grasp of SaaS Customer Account Management.
You have experience selling to technical buyers and working with resellers, VAR’s, and channel partners.
You’re an ambitious Account Executive with a proven track record over 5+ years growing revenue within Enterprise customer accounts with a customer-centric approach.
You thrive working remotely, cherish structured routines, and exemplify a professional demeanor.
You are highly organized and thrive in a high-velocity environment that, although reasonable and respectful, often has ambiguities and competing priorities.
You are internally driven by curiosity and continuous learning. You have proven that you can be entrusted with big decisions, and you strive to bring thoughtfulness and empathy to all of your work.
You are humble, and collaborate well with other people. You thrive working within a team, and exhibit excellent communication and interpersonal skills.
You are self-motivated, reliable, and can function effectively in a distributed team.
Available to travel up to 25%.
Multilingual proficiency to elevate global engagement is a distinct advantage.
Bonus Points for:
Certified Sales Certifications & demonstrated ability to consistently achieve $1mm+ quotas.
Expertise in Salesforce platform support, development or CyberSecurity.
Background in project or product management.
Experience in process design and documentation.
Prior exposure to DevOps solutions.
Within 1 Month, You'll...
Complete orientation.
Begin 1:1s with your manager.
Meet with other team members and stakeholders in Sales, Customer Success, Solutions Engineering, Business Development, Partnerships and Operations.
Introduce yourself to your accounts.
Listen and learn from shadowing calls of your peers.
Develop your Flosum 30 / 60 / 90 day plan.
Within 3 Months, You'll...
Have a strong understanding of Flosum and feel comfortable pitching our software and services.
Become an expert with our internal tools and processes.
Work closely with Business Development reps to collaborate on prospecting into your accounts.
Within 6 Months, You'll...
Meet or exceed your pace to quota.
Continue to focus on the objectives within your annual plan.
Navigate and execute most aspects of your role independently. (though help is always available)
Within 12 Months, You'll...
Be seen as a trusted business-advisor and Flosum expert, making a significant impact on the Sales Team.
Be considered a top-performing AE on the team by consistently exceeding your goals.
Set an example for new Account Executives and assist in the training, onboarding and motivating new team members.
Requirements
In the role as an Enterprise Account Executive, you will:
Build relationships with prospective enterprise-level clients.
Leverage the following strategic sales motions:
Strategic Account Planning
Account Based Sales (ABM)
Tailored Sales Automation Drip Campaigns (Salesloft / Outreach.io)
Embrace Enterprise GAP / Value / Solution Sales Methodologies
Execute Upsell / Cross-Sell / Nurture / GTM / Awareness Sales Campaigns
Construct and Deliver Interactive Growth Presentations and Proposals
Deliver exceptional Customer Experiences with new clients, ensuring their triumphant onboarding.
Engage stakeholders proactively, addressing strategic, technical, and soft skill aspects.
Sustain value through structured cadences, encompassing business, process, onboarding, and technical discussions, alongside webinars and other communications.
Convey the value of our products through innovative approaches.
Drive the adoption of novel features and enhancements, perpetuating growth.
Conduct Quarterly Business Reviews and interactions grounded in value with clients.
Oversee the complete customer lifecycle, including escalations and touchpoints.
Amass insights and recommendations from clients to inform product refinement.
Exemplify thought leadership and orchestrate customer advocacy.
Create client-facing materials, including support articles, FAQs, release notes, and contribute to customer / GTM webinars.
Rigorously document and classify client interactions for valuable insights.
Benefits
Join Us at Flosum
Become an integral part of an environment that empowers excellence, irrespective of your location. As a globally distributed company, we champion equal opportunity and nurture a culture of collaboration. Embark on a journey of growth and innovation by applying now.
Competitive Compensation Package
Health Benefits including Vision and Dental
HSA & FSA
401(k)
Unlimited Flex Time Off Plan + All Major U.S. holidays
Flexible Work Hours
Remote Work Location
Phone / Internet Monthly Capped Reimbursement
Location: Netherlands
A bit About Flosum:
Flosum occupies the vanguard of technological innovation within the Salesforce DevOps arena, proffering a comprehensive solution that seamlessly integrates merge tools, version control, continuous deployment, and meticulous code analysis.
In addition, Flosum boasts Enterprise-grade Disaster Recovery Solutions, complemented by a game-changing Cybersecurity framework meticulously tailored for Salesforce Programs. This framework has been astutely harnessed to amplify the DevSecOps paradigm in collaboration with our esteemed Partners.
Our well curated suite of products harmonizes seamlessly within the expansive Salesforce ecosystem, catering to the needs of Developers, Administrators, Architects, and Chief Information Officers.
If the notion of contributing to a progressive enterprise equipped with proven offerings within a rapidly evolving market beckons you, this extraordinary opportunity awaits your consideration.
A bit About You:
You’re a dynamic, results-driven individual with a fervor for technical sales and an innate grasp of SaaS Customer Account Management.
You have experience selling to technical buyers and working with resellers, VAR’s, and channel partners.
You’re an ambitious Account Executive with a proven track record over 5+ years growing revenue within Enterprise customer accounts with a customer-centric approach.
You thrive working remotely, cherish structured routines, and exemplify a professional demeanor.
You are highly organized and thrive in a high-velocity environment that, although reasonable and respectful, often has ambiguities and competing priorities.
You are internally driven by curiosity and continuous learning. You have proven that you can be entrusted with big decisions, and you strive to bring thoughtfulness and empathy to all of your work.
You are humble, and collaborate well with other people. You thrive working within a team, and exhibit excellent communication and interpersonal skills.
You are self-motivated, reliable, and can function effectively in a distributed team.
Available to travel up to 25%.
Multilingual proficiency to elevate global engagement is a distinct advantage.
Bonus Points for:
Certified Sales Certifications & demonstrated ability to consistently achieve $1mm+ quotas.
Expertise in Salesforce platform support, development or CyberSecurity.
Background in project or product management.
Experience in process design and documentation.
Prior exposure to DevOps solutions.
Within 1 Month, You'll...
Complete orientation.
Begin 1:1s with your manager.
Meet with other team members and stakeholders in Sales, Customer Success, Solutions Engineering, Business Development, Partnerships and Operations.
Introduce yourself to your accounts.
Listen and learn from shadowing calls of your peers.
Develop your Flosum 30 / 60 / 90 day plan.
Within 3 Months, You'll...
Have a strong understanding of Flosum and feel comfortable pitching our software and services.
Become an expert with our internal tools and processes.
Work closely with Business Development reps to collaborate on prospecting into your accounts.
Within 6 Months, You'll...
Meet or exceed your pace to quota.
Continue to focus on the objectives within your annual plan.
Navigate and execute most aspects of your role independently. (though help is always available)
Within 12 Months, You'll...
Be seen as a trusted business-advisor and Flosum expert, making a significant impact on the Sales Team.
Be considered a top-performing AE on the team by consistently exceeding your goals.
Set an example for new Account Executives and assist in the training, onboarding and motivating new team members.
Requirements
In the role as an Enterprise Account Executive, you will:
Build relationships with prospective enterprise-level clients.
Leverage the following strategic sales motions:
Strategic Account Planning
Account Based Sales (ABM)
Tailored Sales Automation Drip Campaigns (Salesloft / Outreach.io)
Embrace Enterprise GAP / Value / Solution Sales Methodologies
Execute Upsell / Cross-Sell / Nurture / GTM / Awareness Sales Campaigns
Construct and Deliver Interactive Growth Presentations and Proposals
Deliver exceptional Customer Experiences with new clients, ensuring their triumphant onboarding.
Engage stakeholders proactively, addressing strategic, technical, and soft skill aspects.
Sustain value through structured cadences, encompassing business, process, onboarding, and technical discussions, alongside webinars and other communications.
Convey the value of our products through innovative approaches.
Drive the adoption of novel features and enhancements, perpetuating growth.
Conduct Quarterly Business Reviews and interactions grounded in value with clients.
Oversee the complete customer lifecycle, including escalations and touchpoints.
Amass insights and recommendations from clients to inform product refinement.
Exemplify thought leadership and orchestrate customer advocacy.
Create client-facing materials, including support articles, FAQs, release notes, and contribute to customer / GTM webinars.
Rigorously document and classify client interactions for valuable insights.
Benefits
Join Us at Flosum
Become an integral part of an environment that empowers excellence, irrespective of your location. As a globally distributed company, we champion equal opportunity and nurture a culture of collaboration. Embark on a journey of growth and innovation by applying now.
Competitive Compensation Package
Health Benefits including Vision and Dental
HSA & FSA
401(k)
Unlimited Flex Time Off Plan + All Major U.S. holidays
Flexible Work Hours
Remote Work Location
Phone / Internet Monthly Capped Reimbursement
Location: Germany
A bit About Flosum:
Flosum occupies the vanguard of technological innovation within the Salesforce DevOps arena, proffering a comprehensive solution that seamlessly integrates merge tools, version control, continuous deployment, and meticulous code analysis.
In addition, Flosum boasts Enterprise-grade Disaster Recovery Solutions, complemented by a game-changing Cybersecurity framework meticulously tailored for Salesforce Programs. This framework has been astutely harnessed to amplify the DevSecOps paradigm in collaboration with our esteemed Partners.
Our well curated suite of products harmonizes seamlessly within the expansive Salesforce ecosystem, catering to the needs of Developers, Administrators, Architects, and Chief Information Officers.
If the notion of contributing to a progressive enterprise equipped with proven offerings within a rapidly evolving market beckons you, this extraordinary opportunity awaits your consideration.
A bit About You:
You’re a dynamic, results-driven individual with a fervor for technical sales and an innate grasp of SaaS Customer Account Management.
You have experience selling to technical buyers and working with resellers, VAR’s, and channel partners.
You’re an ambitious Account Executive with a proven track record over 5+ years growing revenue within Enterprise customer accounts with a customer-centric approach.
You thrive working remotely, cherish structured routines, and exemplify a professional demeanor.
You are highly organized and thrive in a high-velocity environment that, although reasonable and respectful, often has ambiguities and competing priorities.
You are internally driven by curiosity and continuous learning. You have proven that you can be entrusted with big decisions, and you strive to bring thoughtfulness and empathy to all of your work.
You are humble, and collaborate well with other people. You thrive working within a team, and exhibit excellent communication and interpersonal skills.
You are self-motivated, reliable, and can function effectively in a distributed team.
Available to travel up to 25%.
Multilingual proficiency to elevate global engagement is a distinct advantage.
Bonus Points for:
Certified Sales Certifications & demonstrated ability to consistently achieve $1mm+ quotas.
Expertise in Salesforce platform support, development or CyberSecurity.
Background in project or product management.
Experience in process design and documentation.
Prior exposure to DevOps solutions.
Within 1 Month, You'll...
Complete orientation.
Begin 1:1s with your manager.
Meet with other team members and stakeholders in Sales, Customer Success, Solutions Engineering, Business Development, Partnerships and Operations.
Introduce yourself to your accounts.
Listen and learn from shadowing calls of your peers.
Develop your Flosum 30 / 60 / 90 day plan.
Within 3 Months, You'll...
Have a strong understanding of Flosum and feel comfortable pitching our software and services.
Become an expert with our internal tools and processes.
Work closely with Business Development reps to collaborate on prospecting into your accounts.
Within 6 Months, You'll...
Meet or exceed your pace to quota.
Continue to focus on the objectives within your annual plan.
Navigate and execute most aspects of your role independently. (though help is always available)
Within 12 Months, You'll...
Be seen as a trusted business-advisor and Flosum expert, making a significant impact on the Sales Team.
Be considered a top-performing AE on the team by consistently exceeding your goals.
Set an example for new Account Executives and assist in the training, onboarding and motivating new team members.
Requirements
In the role as an Enterprise Account Executive, you will:
Build relationships with prospective enterprise-level clients.
Leverage the following strategic sales motions:
Strategic Account Planning
Account Based Sales (ABM)
Tailored Sales Automation Drip Campaigns (Salesloft / Outreach.io)
Embrace Enterprise GAP / Value / Solution Sales Methodologies
Execute Upsell / Cross-Sell / Nurture / GTM / Awareness Sales Campaigns
Construct and Deliver Interactive Growth Presentations and Proposals
Deliver exceptional Customer Experiences with new clients, ensuring their triumphant onboarding.
Engage stakeholders proactively, addressing strategic, technical, and soft skill aspects.
Sustain value through structured cadences, encompassing business, process, onboarding, and technical discussions, alongside webinars and other communications.
Convey the value of our products through innovative approaches.
Drive the adoption of novel features and enhancements, perpetuating growth.
Conduct Quarterly Business Reviews and interactions grounded in value with clients.
Oversee the complete customer lifecycle, including escalations and touchpoints.
Amass insights and recommendations from clients to inform product refinement.
Exemplify thought leadership and orchestrate customer advocacy.
Create client-facing materials, including support articles, FAQs, release notes, and contribute to customer / GTM webinars.
Rigorously document and classify client interactions for valuable insights.
Benefits
Join Us at Flosum
Become an integral part of an environment that empowers excellence, irrespective of your location. As a globally distributed company, we champion equal opportunity and nurture a culture of collaboration. Embark on a journey of growth and innovation by applying now.
Competitive Compensation Package
Health Benefits including Vision and Dental
HSA & FSA
401(k)
Unlimited Flex Time Off Plan + All Major U.S. holidays
Flexible Work Hours
Remote Work Location
Phone / Internet Monthly Capped Reimbursement
Location: United States (Remote)
Workplace: Remote
About Teleport
Don't wait for the future of infrastructure. Be part of it.
Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.
Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.
ABOUT THE ROLE
Teleport Cloud takes our traditionally open-source and enterprise access plane and provides a SaaS option for our customers to adopt.
As such, our team is building our production and software as a service infrastructure from scratch. We tackle the hard problems that allow our customers to trust us for secure and reliable access to their infrastructure.
Excellent security is table stakes; a security breach can compromise our customers' infrastructure. We must also balance security with maintaining productivity and building a compelling product offering for our customers.
Most of the code you will write will be written in Go. We strongly encourage you to explore our GitHub Repo https://github.com/gravitational to get a taste of what we are building.
Important information
- We require to be in-person in our Oakland, CA, office for the onboarding week.
- We conduct background checks.
WHAT YOU'LL DO
- Re-engineer the core teleport product to scale globally and optimize routing latency for teams distributed around the world
- Re-write portions of the core Teleport product to enable our goals for the cloud product
- Build out our monitoring and observability stack to alert us to production issues and minimize false positives so we can all get a good sleep at night
- Work on automation to tackle and eliminate the highest toil activities
- Execute on traditional operation challenges, such as patching, scaling, backup and restore, disaster recovery, and more
- Investigate the outages and incidents our customers experience with our product
- Participate in the on-call rotation to ensure 24/7/365 system uptime.
WHAT WE'RE LOOKING FOR
- Willingness to collaboratively work with Teleports’ engineers on coding challenge in Go https://github.com/gravitational/careers/blob/main/challenges/sre/challenge.md as part of the interview process.
- 8+ years of progressive experience in Software Engineering and/or SRE/DevOps roles.
- Strong experience in Linux systems, networking, containers, and troubleshooting.
- Have solid Go and production Kubernetes development experience.
- Technical leadership experience.
- Strong experience developing scripts, automation, submitting patches to the product codebase, or building tooling that incorporates AI agents into operational workflows.
- AWS Cloud experience is preferred, GCP experience is acceptable.
- Systems Observability tools: Prometheus, Grafana, Loki etc.
- Operate and support the observability platform to maintain visibility and reliability.
- Experience operate in a team where sound security choices are critical, and where reasoning about correctness and system invariants (e.g. formal or property-based methods) is valued.
- Intellectual curiosity and a willingness to master new technologies.
- Transparency, honesty, and a no-ego mindset.
- Excellent communication skills.
HOW WE HIRE
Our process is designed to be straightforward and respectful of your time. We skip performative rounds and focus on what matters: understanding how you think and what you can do.
For this role, we use a take-home challenge that mirrors real work at Teleport — on your time, your way. You'll have support from the team throughout.
1. Zoom meeting with a Teleport recruiter. You’ll learn about the company, our products, compensation philosophy, interview process, and key requirements.
2. Zoom meeting with the Hiring Manager or a Lead Engineer. They will walk you through the coding challenge and answer your questions.
3. Coding challenge collaboration. The day after your meeting with the Hiring Manager or Lead Engineer, you join a Slack channel and complete a coding challenge in Go https://github.com/gravitational/careers/blob/main/challenges/sre/challenge.md using GitHub. The challenge usually takes about 2 weeks and ends with a Zoom meeting with the Hiring Manager and a member of the interview team to review your solution.
4. If your challenge solution meets our bar, you'll receive an offer to join Teleport.
Why Teleport
You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.
Remote-first and globally distributed, we're genuinely passionate about what we're building.
The Benefits
At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career.
- Extensive health coverage
- Annual expense budget
- Rest and recovery policies that maximize your ability to recharge
- Investment in your future with retirement savings plans
- Professional development opportunities
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/
Location: Singapore, Singapore
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
We're looking for a Senior Staff Software Engineer to join our Payments Team, based in the Hong Kong. Payments is where OKX meets the real financial world. Our team has built and operates the infrastructure connecting OKX to dozens of payment channels across global markets, giving users deposit and withdrawal options that are fast, convenient, and — most importantly — trustworthy. That platform moves and safeguards user assets at institutional scale, continuously, across time zones and regulatory environments.
This is not a greenfield team looking for its footing. The team is established, the platform is in production at scale, and we are actively expanding — both in scope and in headcount. That combination is rare: you get the leverage of joining a growing team where your work visibly shifts the roadmap, along with the discipline that comes from a system already trusted with real money.
It's also an unusually good place to learn. Payments is a domain that's hard to pick up from the outside — every market has its own rails, its own settlement behavior, its own failure modes, its own compliance expectations. Here you'll work across a wide range of payment methods and channels, and you'll build the judgment that comes from operating financial systems where the stakes are real: how to design for correctness when money is on the line, how to reconcile, how to recover, how to keep a platform observable enough that you find problems before your users do.
You'll work closely with product managers, designers, and partner-facing teams, and you'll set the technical bar for the engineers around you — through design docs, code reviews, and the everyday habit of doing things properly when nobody's watching.
If you like the sound of a team where the problems are genuinely hard, the standard is high, and your opinion changes the outcome, we'd like to talk.
What You’ll Be Doing
Design and build the core. Develop high-scale, 24/7 APIs and distributed payment services across multiple cloud providers, using Java and Spring Boot as the primary stack. Own systems end to end — from design doc through production ownership.
Expand our global reach. Help integrate and scale new payment channels and methods across markets, each with its own technical, operational, and reliability characteristics.
Protect user assets. Build for correctness first: consistency, idempotency, reconciliation, failure recovery, and the operational tooling that lets us stand behind every transaction.
Set the technical bar. Participate actively in design and code reviews, giving and receiving direct, constructive feedback. Help evolve the standards a growing team builds on.
Solve the hard problems. Investigate complex distributed-systems challenges and drive them to resolution rather than handing them off.
Partner across functions. Work with product, design, and partner teams across regions to turn ambiguous requirements into shipped systems, and to unblock dependencies before they become delays.
Grow the team's capability. Mentor engineers and share what you learn. Seniority here is measured in leverage, not just output.
Stay curious. Keep pace with a fast-moving industry and bring the good ideas back.
What you'll take away from this role
Deep, practical fluency across a wide range of global payment methods and channels — knowledge that is genuinely hard to acquire anywhere else
Experience designing and operating systems entrusted with substantial user assets, where correctness and recoverability are non-negotiable
A track record of shipping in a regulated, high-stakes domain at real scale
What We Look For In You
8+ years of backend software development experience, with a proven track record of building and operating high-availability, large-scale applications.
Strong engineering fundamentals — data structures, algorithms, concurrency, and software design patterns — and the judgment to know when to reach for which.
Ownership instinct. You take responsibility for outcomes, not just tickets. When something's broken or unclear, you move toward it.
Ability to drive cross-team collaboration, managing complex dependencies and competing requirements without losing momentum.
Excellent problem-solving skills, and comfort operating with autonomy in a fast-paced environment.
Strong written and verbal communication. You can explain a complex technical trade-off to an engineer and to a non-technical stakeholder, and land it with both.
Genuine interest in crypto or fintech, and in building things that make money move better.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: United States
Workplace: Remote
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
We're hiring a Senior Technical Account Manager (TAM) who has already done this job at a SaaS company: someone who has led implementations, owned enterprise accounts and knows what it takes to drive adoption in complex organizations. You'll be a strategic partner and trusted advisor to our customers, combining strong relationship management with deep knowledge of ClickUp's platform. This role sits where customer success, solution strategy and technical enablement meet, and it drives long-term growth, adoption and measurable business outcomes.
TAMs own the full post-sales customer lifecycle. That starts with implementation and onboarding and continues through ongoing managed services, strategic expansion and renewal outcomes across your book of business. This role requires an AI-native professional who doesn't just use AI tools but designs, builds and scales AI-powered workflows and agents, and brings that hands-on expertise to customers.
TAMs lead with a customer-first mindset. You'll build success plans, guide onboarding and adoption and make sure stakeholders keep seeing value throughout their lifecycle. You'll support technical initiatives like process optimization, workflow design and AI enablement, and you'll also own the overall health, engagement and strategic direction of your accounts. You'll work cross-functionally with Sales, Product and Support so each customer's success story is long-term, scalable and impactful.
Technical Account Managers (TAMs) deliver measurable value and meaningful business outcomes across their customer portfolio by focusing on:
- Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding and training for a smooth start and a strong foundation.
- Account Health & Engagement: Proactively managing user adoption, stakeholder alignment and account health to support retention and growth.
- Process Optimization & Solution Design: Working with customers to identify critical business processes, map them to scalable solutions and keep improving efficiency through ongoing refinement and performance insights.
- Innovation Adoption & Workflow Automation: Helping customers use emerging features and technologies, including AI and automation, to boost productivity, streamline operations and deliver real-world impact.
CORE RESPONSIBILITIES
TAMs are the strategic and technical owner of the customer relationship. They make sure every customer gets measurable results from ClickUp's product and AI feature set.
New Customer Onboarding
- Lead end-to-end onboarding and implementation of ClickUp, from discovery and solution design through training and go-live support.
- Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies and automations.
- Guide customers through foundational setup, integrations and enablement while promoting best practices, system governance and change management.
Account Health Management
- Monitor seat utilization, adoption trends and Champion/Stakeholder engagement.
- Build and run adoption plans and account reviews to maintain or improve health.
- Spot risks early and build recovery plans with the account team.
- Deliver ongoing change management and enablement so customers keep maturing on the platform.
Workflow Mapping (IER Framework)
- Run Intake → Execution → Reporting (IER) cycles for key workflows.
- Lead discovery sessions that map current-state and future-state processes.
- Recommend optimizations and create workflow templates that scale across teams.
AI Enablement & Agent Deployment
- Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases.
- Partner with customers to define and deliver new AI automations aligned to their business KPIs.
- Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture and scaling use cases across teams.
- Track and report AI usage and credit consumption against plan.
Customer Success & Expansion
- Serve as the technical partner to assigned accounts and connect adoption to business value.
- Drive value across the full post-implementation lifecycle by providing continued and managed services as customers expand their use of ClickUp.
- Generate qualified leads through data-driven insights and AI usage analysis.
- Drive cross-functional alignment to position renewals, expansions and AI upsells.
Cross-Functional Collaboration
- Act as the voice of the customer by turning business objectives and pain points into actionable insights for Product, Engineering and Support.
- Partner with account teams to keep delivery and success aligned.
QUALIFICATIONS
Required
- 5+ years in a customer-facing SaaS role (Technical Account Manager, Customer Success Manager, Implementation Manager, Solutions Consultant, Professional Services Consultant or similar)
- 2+ years of hands-on experience with ClickUp, Asana, Monday.com http://Monday.com, Smartsheet, Wrike, Jira or a comparable work management/project management platform
- Direct experience leading enterprise SaaS implementations or onboarding programs end-to-end, and/or a proven track record managing a book of business ($2M+ ARR) with measurable retention and expansion outcomes
- Demonstrated experience building and deploying AI-powered workflows, agents or automations in a business context
- Strong project and program management skills, including complex, multi-stakeholder engagements
Preferred
- Background in professional services, implementation management or consulting at a SaaS company
- Hands-on experience with agentic tools and frameworks such as Claude, n8n, Make, Zapier or LangChain
- Technical aptitude with integrations, APIs, automation logic and data modeling
- Experience positioning or selling services alongside renewals and expansions
CORE SKILLS & COMPETENCIES
- Technical Acumen: Deep understanding of work management platform capabilities, automation logic, integrations and AI Agent functionality. Able to turn business needs into technical solutions.
- AI-Native: Demonstrated experience designing and scaling AI-powered workflows, agents and automations, not just using AI tools. Skilled at identifying and scoping AI use cases and consumption plans.
- Consultative Discovery: Excellent at workflow analysis, process design and finding friction points. Uses structured discovery to map customer needs into scalable solutions.
- Project & Program Management: Manages complex customer programs with multiple stakeholders, deadlines and outcomes. Skilled at running structured account plans.
- Data & Reporting: Comfortable using dashboards and metrics to communicate health, adoption and ROI. Reads usage data to drive recommendations.
- Customer Engagement: Executive presence and strong communication skills. Builds trust with both executive (ATL) and day-to-day (BTL) stakeholders through credibility and clarity.
- Account Ownership: Fully accountable for an assigned book of business. Proactive, organized and driven to hit measurable outcomes.
- Collaboration & Influence: Works cross-functionally with the account team, Product and Sales to align on outcomes. Influences without authority through insight and results.
WHAT SETS YOU APART
- You've worked at, implemented or sold against project management or work management platforms.
- You've run enterprise implementations and know change management firsthand.
- You think in workflows and systems, not just relationships.
- You've built something with AI that a team actually runs on, and you can walk us through how it works.
- You've carried a renewal or expansion number and know how to tie technical value to commercial outcomes.
#LI-SM1
#LI-remote
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
What you’ll do Set the direction Create and communicate a multi-year vision for merchant payment optimization. Bring the portfolio together around a shared strategy, roadmap and set of product principles.
Location: Germany, Berlin
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role Overview:
We are looking for a Staff Software Engineer to help shape and build the next generation of our network automation platforms.
Our challenge is one of scale, complexity and criticality. We operate a massive global network supporting PlayStation Network, spanning more than 40 interconnection locations and 20+ data centres worldwide. Operating infrastructure at this scale safely and efficiently requires us to move beyond specialist-driven workflows and individual automation tools toward reliable, declarative software platforms.
You will help make that transition. You will work on software that turns complex network and infrastructure operations into reliable, API-driven and increasingly self-service capabilities. This includes building control-plane services, declarative APIs and intent-based controllers that manage production infrastructure safely and consistently across our global footprint.
This is a Staff-level engineering role with significant technical influence. You will combine hands-on engineering with setting technical direction: defining architectures, solving complex cross-system and distributed-systems problems, writing designs, driving alignment with senior engineers and architects, and mentoring engineers across the team.
Your work will directly influence how one of the world's largest gaming networks is operated and automated, while establishing engineering patterns and platforms that can be reused across multiple network domains and services.
What you'll be doing:
Provide technical leadership and architectural direction for network automation and infrastructure control platforms, treating the self-service network API as a product by working with users and partner teams to define outcomes, establish clear expectations for API behavior and reliability, align on team responsibilities, and ensure those commitments are met.
Use domain-driven design with network experts, software engineers and API consumers to establish shared language and bounded contexts, then turn those agreements into versioned, testable contracts.
Design and build APIs, services, controllers and reconciliation workflows that manage production infrastructure safely at scale.
Build on the Kubernetes API, including custom resources and control loops that continuously converge actual state toward declared intent.
Own the operational Kubernetes path: CRD rollout, RBAC and admission, controller health, Helm packaging, deployment drift and incident diagnosis.
Design distributed workflows that operate correctly under eventual consistency, at-least-once delivery, concurrent writes and partial failure, with idempotency and safe recovery as fundamental properties.
Design stable APIs, schemas and data models used across team boundaries, including versioning and backwards compatibility.
Develop patterns for multi-tenant infrastructure platforms, including tenant isolation, authorization, policy enforcement and safe automation boundaries.
Establish strong approaches to testing, observability and change safety for software that changes live infrastructure.
Improve software delivery practices through automated CI gates, versioned artifacts, controlled promotion, and safe deployment and recovery strategies.
Lead complex migrations and modernization of existing automation, services and data models, evaluating when components should be evolved, replaced or rewritten, and ensuring safe coexistence, behavioral compatibility and retirement of legacy paths.
Drive technical alignment across software engineering, networking, operations and architecture teams; lead decisions within your area of accountability, contribute constructively to decisions owned by others, and make technology choices based on long-term company and product value.
Mentor engineers, lead technical and design reviews, and raise software engineering standards across the wider organization.
What we're looking for:
Must have
Deep expertise in a backend language such as Python, Go, Rust or Java, including asynchronous concurrency, static typing, data modelling and validation, API development, packaging and tooling.
Strong experience building Kubernetes controllers or operators, including custom resources and reconciliation/control-loop patterns.
Strong experience building event-driven distributed systems, particularly eventual consistency, at-least-once delivery, idempotency, optimistic concurrency and partial-failure handling.
Experience designing and building self-service, multi-tenant platforms, including tenant isolation, policy and access control.
Strong API and schema design skills, including versioning and schema evolution for interfaces consumed by other teams and systems.
Demonstrated technical leadership across team boundaries, including driving architectural designs, building agreement among senior technical stakeholders and mentoring other engineers.
A track record of taking ambiguous, technically complex problems from architecture through to reliable production systems that manage large-scale infrastructure, such as networks, compute or cloud resources.
Nice to have
Networking fundamentals, particularly BGP, IP fabrics and VXLAN/EVPN/L3VPN.
Working knowledge of Go, sufficient to understand and contribute to adjacent services and controllers.
Experience designing testing and observability strategies for production infrastructure automation, including systems and backends that cannot be fully reproduced in CI.
Experience with graph databases, or with source-of-truth systems that model infrastructure and its relationships.
The impact
You will help establish the architecture and engineering practices behind a new generation of network automation, moving from individual scripts and specialist-driven workflows toward declarative, model-driven and reliable platforms.
At Staff level, your impact is expected to extend beyond the code you personally deliver. You will help shape the APIs and designs other teams build on, develop other engineers, and establish technical patterns that can be reused across multiple network domains and services.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: São Paulo, Brazil
Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
About the Client
A major Brazilian financial institution specializing in investment banking, wealth management, and corporate lending. The customer develops secure digital banking platforms and financial solutions to serve a diverse global client base.
What You’ll Do
Administer, support, and optimize critical database environments, with a primary focus on SQL Server
Maintain database availability, performance, security, integrity, and resilience
Monitor database health, performance, capacity, and resource utilization
Perform performance tuning and optimize SQL queries, indexes, execution plans, and database structures
Conduct capacity planning and recommend improvements based on projected growth and business demand
Troubleshoot and resolve complex database, application, and infrastructure issues
Implement and manage backup, restore, replication, contingency, and recovery strategies
Support Disaster Recovery planning, testing, and execution
Participate in database migration and modernization projects, particularly within AWS environments
Support the evolution of database architectures, administration standards, and technical best practices
Collaborate with Development, Infrastructure, Cloud, Security, and Architecture teams
Support development teams with SQL query optimization and physical data modeling
Identify opportunities to automate recurring database-administration activities
Improve operational efficiency through automation, monitoring, and standardized procedures
Maintain technical documentation, operational procedures, and recovery runbooks
Participate in incident response and problem-management activities for critical environments
What You Bring
Middle-level experience in database administration
Strong hands-on expertise with Microsoft SQL Server
Experience supporting critical, large-scale, or mission-critical database environments
Experience working within banking or financial-services environments
Strong knowledge of high availability, database security, performance optimization, and Disaster Recovery
Experience working with cloud and hybrid environments, preferably AWS
Hands-on experience with backup, restore, replication, contingency, and environment-recovery processes
Strong SQL troubleshooting and performance-tuning skills
Experience optimizing queries, indexes, execution plans, and database structures
Understanding of capacity planning, monitoring, and database-health management
Knowledge of infrastructure, operating systems, storage, and networking
Experience supporting database migrations or modernization initiatives
Ability to diagnose and resolve complex technical issues
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field
Analytical, proactive, collaborative, and solution-oriented mindset
Nice to have
Experience with Oracle, PostgreSQL, or MySQL
Knowledge of NoSQL databases
Experience with Python, PowerShell, or other automation and scripting technologies
Microsoft, AWS, or comparable technical certifications
Experience working with Infrastructure as Code or automated cloud-provisioning tools
Familiarity with Agile methodologies
English level
Advanced
Work Type: Hybrid
Location: São Paulo, Brazil
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
Location: Remote - Worldwide
Workplace: onsite
Coinspaid Dev is the engineering brand behind the technology, infrastructure, and R&D expertise built within Coinspaid. With more than 120 engineersand over 11 years of industry experience, Coinspaid Dev brings together software engineering, infrastructure, security and R&D teams with experience building distributed systems and blockchain infrastructure operating across more than 20 blockchain networks.
Coinspaid Dev emerges as an independent engineering brand with a straightforward mission: to advance blockchain infrastructure engineering and contribute practical expertise back to the industry. The structure is new. The experience behind it is not.
Director of Technology Operations
We are building the next operating model for a ~150-person technology organization behind production-critical financial infrastructure.
We are looking for a Director of Technology Operations to lead that transformation.
This is not a traditional infrastructure or IT operations role. The mandate is to evolve Technology Operations from a primarily reactive model toward a scalable organization built around clear ownership, platform engineering, automation, self-service, operational excellence, resilience and measurable outcomes.
You will initially lead several established technology functions through their existing Heads and Leads, with approximately 25 people across Platform/DevOps, Corporate IT and Operational Excellence. The mandate is broader than the initial team size: you will help shape the operating model of a ~150-person technology organization and build capabilities designed to scale significantly beyond today's structure.
Your responsibility will go beyond managing these teams. You will help shape how the broader technology organization operates: how production services are owned, how incidents and changes are managed, how engineers consume infrastructure capabilities, how operational risks are identified, and how recurring manual work is systematically eliminated.
A major part of the role is organizational transformation. We expect you to assess the current model, challenge it where necessary, define the target state, develop the leaders underneath you, and deliver measurable improvements rather than simply introduce new processes.
The goal is straightforward: as the company grows, Technology Operations should become more reliable, resilient and scalable while requiring less manual coordination, less operational toil and less executive intervention.
What you will do
Lead the transformation of Technology Operations across Platform/DevOps, Corporate IT and Operational Excellence, moving the organization from reactive operations toward ownership, automation, self-service and measurable outcomes.
Define the Technology Operations strategy, target operating model, organizational structure, responsibilities, priorities and transformation roadmap.
Lead multiple established technology functions through Heads, Leads and other managers, creating clear accountability and developing leaders who can operate with increasing autonomy.
Lead the evolution of DevOps toward a Platform Engineering model that reduces operational toil, increases self-service and improves developer productivity while maintaining reliability and security.
Partner with Engineering to establish a "you build it, you own it" model, where product teams retain ownership of their services in production while Technology Operations provides the platform, standards, tooling and operational framework that enable them to operate reliably.
Develop Service Management toward Operational Excellence: strengthen service ownership, incident and problem management, introduce risk-based change governance, reduce unnecessary manual controls, and use operational data to eliminate systemic causes of failures.
Transform Corporate IT toward a secure, automated employee technology model, with strong identity and access lifecycle management, device management, governance and employee self-service.
Continuously assess the current organization, technology landscape and operating model, identify structural and operational gaps, and turn them into concrete improvement initiatives.
Improve the maturity, reliability, scalability and efficiency of technology operations supporting production-critical systems.
Define meaningful operational metrics and use them to identify systemic problems, measure transformation outcomes and drive improvements rather than simply report performance.
Own the Technology Operations contribution to digital operational resilience, including ICT business continuity, disaster recovery, backup and restoration, resilience testing, recovery objectives, crisis readiness, and remediation of findings from incidents and resilience exercises.
Partner with Security, Risk and Compliance to maintain an effective ICT risk management and control environment, including technology risk identification, critical service dependencies, ICT third-party risk, resilience testing, audit readiness and regulatory remediation.
Ensure operational and technology risks are identified early, understood, prioritized and addressed appropriately.
Support the company through audits, certifications, regulatory requirements and other controls relevant to financial and technology organizations.
Own and optimize budgets, technology vendors, infrastructure investments and external partnerships within the function.
Partner closely with Engineering, Security, Risk, Compliance, Product, Finance and other business functions.
Represent Technology Operations in cross-functional and executive discussions and communicate complex technology and operational topics clearly to different audiences.
Help prepare the technology organization for the next stage of the company's growth, including increasingly complex enterprise customers, new products and a larger engineering organization.
What we are looking for
Significant leadership experience in Technology Operations, IT Operations, Infrastructure & Operations, Platform/Production Operations, Platform Engineering or a comparable technology function.
Experience as a manager of managers, with responsibility for several teams or functions through Heads, Engineering Managers, Team Leads or equivalent leadership roles.
Previous experience as a Technology Director, VP/Head of Technology Operations, Platform/Infrastructure leader or in a comparable senior role within a product engineering organization is highly relevant.
Proven examples of significant organizational or technology transformation: changing operating models, building or restructuring functions, introducing new capabilities, increasing operational maturity, scaling teams or materially changing how technology organizations operate.
Experience leading or evolving DevOps, SRE or infrastructure capabilities toward Platform Engineering, including developer self-service, automation and reduction of operational toil.
Strong understanding of modern production ownership models and the relationship between Platform Engineering and product engineering teams.
Experience with production-critical systems where availability, reliability, security and operational failures have direct business impact.
Experience with IT and Service Management in modern product/engineering environments, including incident, problem and change management.
Experience transforming Corporate IT or employee technology environments, including identity/access lifecycle, endpoint/device management, automation, governance and employee self-service.
Practical experience with business continuity, disaster recovery and operational resilience in production-critical environments, including BIA, RTO/RPO, backup and restoration, resilience testing and remediation.
Experience working with Security, Risk and Compliance teams and managing technology and operational risks.
Exposure to audits, certifications, regulatory requirements and operational controls relevant to financial institutions or other regulated environments.
Working knowledge of regulatory frameworks relevant to technology operations in financial services, such as DORA, and the ability to translate regulatory requirements into pragmatic engineering and operational controls, is a plus.
Experience managing budgets, vendors, contracts and technology investments.
Ability to operate effectively when requirements, organizational boundaries or the final solution are not yet fully defined.
Track record of developing leaders and building teams that can operate without constant escalation or executive intervention.
Ability to move between strategic topics and operational problems: understand what requires executive attention, delegate what should be owned by your leaders, and personally step in when the situation requires it.
Strong stakeholder management and communication skills, including the ability to work effectively with technical teams, senior business stakeholders and executive leadership.
Experience in fintech, payments, banking, financial infrastructure or another regulated and production-critical technology environment would be highly valuable.
How we think about this role
We are not looking for a traditional IT or infrastructure leader whose primary focus is maintaining existing systems and following established processes.
We need someone who is comfortable entering an environment where not everything has already been defined — and who sees that ambiguity as part of the mandate.
You should be able to understand how the organization actually operates today, distinguish symptoms from systemic problems, bring the right people together, make decisions with incomplete information, and turn those decisions into measurable organizational and technology improvements.
You will not be expected to solve every problem personally. A major part of your role will be to build strong Heads and Leads who can own their areas independently, while you focus on the most important organizational, strategic and cross-functional challenges.
At the same time, limited resources, legacy approaches or imperfect processes should be constraints to work with — not reasons why progress cannot happen.
What success looks like
Within the first 6–12 months, we expect to see measurable movement in addition to plans:
reduced recurring operational toil;
increasing developer and employee self-service;
stronger and clearer service ownership;
fewer repeated incidents and systemic operational failures;
more risk-based and automated change management;
improved developer and employee experience;
clearer operational and resilience metrics;
measurable progress toward a Platform Engineering model;
stronger operational resilience and risk management;
and Heads and Leads operating with greater autonomy.
You will have established a clear target operating model and transformation roadmap, but success will not be measured by the existence of the roadmap itself. It will be visible in how the organization operates.
Success means the organization requires less manual coordination and executive intervention while becoming more reliable, resilient, faster and more scalable.
Why join CryptoProcessing by Coinspaid
You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact.
At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so.
We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work.
Flexible Benefits
Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses.
Work & Flexibility
Fully remote work from almost anywhere
Optional offices and relocation support
Flexible, async-friendly environment
Growth & Learning
Budget for courses, certifications, and professional development
Language learning support
Cross-team learning and knowledge sharing
Wellbeing & Support
Medical insurance or reimbursement depending on location
Access to mental health support
Financial support for important life events
Extras
Merch shop with rewards system
Team offsites and company events
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/
Задачи:
— Создание ИТ-фундамента: сформировать целевую архитектуру предприятия и дорожную карту развития с учетом этапов строительства, пусконаладки, валидации и выхода на плановую мощность.
— Обеспечить учет ИТ-требований при проектировании серверных, сетей, систем связи, резервирования, безопасности и инженерной инфраструктуры.
— Организовать выбор, внедрение и интеграцию систем классов ERP, MES, LIMS, QMS, WMS, SCADA и других решений для производства, качества, лаборатории и складской логистики.
— Управлять ИТ-планом готовности, тестированием, приемкой, миграцией данных, обучением пользователей и переходом систем в промышленную эксплуатацию.
— Выстроить эффективную работу с проектным офисом, производством, качеством, инженерной службой, автоматизацией, корпоративным ИТ и поставщиками.
— Обеспечить соответствие компьютеризированных систем требованиям GxP/GMP, CSV/CSA, data integrity и change control.
— Совместно с подразделением качества организовать валидацию систем, управление рисками, подготовку документации и сопровождение аудитов.
— Создать модель защиты IT/OT-инфраструктуры: сегментация сетей, управление доступами, защита удаленных подключений, резервное копирование, мониторинг и реагирование на инциденты.
— Обеспечить контролируемый доступ подрядчиков и безопасное взаимодействие с корпоративной инфраструктурой холдинга.
— Сформировать сервисную модель ИТ-поддержки: Service Desk, каталог услуг, SLA/OLA, управление инцидентами, проблемами и изменениями.
— Обеспечить бесперебойную работу производственных, лабораторных, складских и офисных сервисов после запуска.
— Разработать и протестировать планы Business Continuity и Disaster Recovery для критичных систем.
— Организовать мониторинг, резервирование и техническую поддержку с учетом режима работы производства.
— Сформировать ИТ-стратегию и портфель цифровых проектов предприятия.
— Развивать автоматизацию производства, электронные записи, интеграцию систем, аналитику и решения для повышения эффективности.
— Управлять CAPEX/OPEX-бюджетом, оценивать TCO и ROI, контролировать договоры, лицензии и поставщиков.
— Поэтапно сформировать внутреннюю ИТ-команду и обеспечить передачу знаний от интеграторов и подрядчиков.
Требования:
— Опыт не менее 5 лет на руководящей ИТ-позиции.
— Опыт создания ИТ-функции или инфраструктуры с нуля.
— Участие в создании нового производства, промышленного объекта, лаборатории или другой сложной технологической площадки.
— Понимание IT/OT-инфраструктуры, сетей, серверов, резервирования, кибербезопасности и производственных систем.
— Знание требований GxP/GMP, валидации компьютеризированных систем, data integrity и управления изменениями.
— Опыт работы с URS, FAT, SAT, commissioning, qualification, UAT и go-live.
— Опыт работы с бюджетами, поставщиками, системными интеграторами и распределенными командами.
— Системное мышление, ориентация на результат, умение управлять рисками и сроками, выстраивать взаимодействие между ИТ, производством, качеством и инженерными службами.
Условия:
— Возможность строить карьеру в динамичной атмосфере лидирующей инновационной компании.
— Программа гибких льгот — 3% от зарплаты на спорт, здоровье или путешествия.
— Внутренние корпоративные скидки и привилегии — PrimeZone.
— Корпоративный автомобиль и мобильная связь.
— Программа поддержки сотрудников — консультационные услуги для решения жизненных проблем.
— Доплата по больничному листу до 80%.
— 5 дополнительных дней отпуска и 3 дня day-off в год.
Location: Afton, Texas
Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on
www.galaxy.com
.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
Seek Excellence.
Be Selective To Be Effective.
Be Highly Aligned, Loosely Coupled.
Disagree Transparently.
Encourage Independent Decision-Making.
Build Dream Teams.
Who You Are:
You are a senior construction executive who has delivered multiple phases of large-scale, mission-critical infrastructure and knows what it takes to run a campus, not just a project. You lead leaders. You build teams that execute safely and predictably, and you hold contractors and partners to a high standard. You are equally comfortable walking a live site and presenting schedule, cost, and risk to executive stakeholders. You believe the digital economy depends on infrastructure delivered right, and delivered on time.
What You’ll Do:
As VP, Campus Construction Manager at Galaxy's Helios campus in Afton, TX, you will own construction execution across all active and future phases of the campus. You will lead a team of senior construction managers, each accountable for a phase or scope, and set the standards, cadence, and accountability that keep the campus aligned on safety, schedule, cost, and quality. You will be the single point of accountability for construction at Helios, from preconstruction handoff through commissioning and turnover to operations. At peak, the Helios campus workforce on site is expected to exceed 2,000 people.
Lead and Develop the Campus Construction Team: Directly manage the on-site construction team on active and future phases at Helios, which will include project management, QA/QC, commissioning, MEP, and CSA leaders, as well as field construction managers. Set clear expectations, coach for performance, and build bench strength as the campus grows.
Own Campus-Level Delivery: Provide integrated oversight of construction across all phases, resolving cross-phase conflicts in resources, laydown, site logistics, access, utilities, and sequencing.
Manage Schedule and Progress: Own the campus master schedule view. Monitor progress against baseline, identify critical-path threats early, and direct recovery and mitigation plans before they affect milestones.
Drive Safety Culture: Set and enforce Galaxy's safety standards across the campus. Partner with Galaxy EHS and contractor safety leadership to sustain a zero-incident environment, and hold the team accountable for leading indicators as well as outcomes.
Oversee Contractors and Trade Partners: Manage executive-level relationships with general contractors and key trade partners. Ensure alignment on milestones, quality, safety, staffing, and commercial performance.
Control Cost and Change: Provide leadership oversight of pay applications, change orders, forecasts, and budget tracking for each phase. Ensure disciplined change management and accurate cost reporting to leadership.
Manage OFCI Integration: Work closely with Pre-Construction and OFCI procurement and logistics teams to ensure UPS, generators, chillers, switchgear, and other owner-furnished equipment arrive, are set, and are installed without impacting the construction schedule.
Lead Commissioning and Turnover: Partner with on-site commissioning manager, 3
rd
party Cx agent, and operations teams to ensure systematic testing, closeout, and clean turnover of each phase to operations.
Ensure Quality: Establish and enforce Galaxy's QA/QC standards across the campus. Escalate and resolve systemic quality issues.
Advance Lean and Prefabrication: Drive Galaxy's modularization, prefabrication, and lean delivery initiatives, and capture lessons learned so each phase is more repeatable than the last.
Manage Regulatory and Community Relationships: Work with local authorities, inspectors, utilities, and consultants to ensure compliance with codes and permit requirements.
Report to Leadership: Provide frequent status updates to the Co-Heads of Data Center Construction, and communicate campus status, risks, and forecasts clearly to Galaxy executive leadership and internal stakeholders.
What We’re Looking For:
Bachelor's degree in Construction Management, Engineering, Architecture, or equivalent experience.
12+ years of experience delivering large-scale mission-critical projects with at least 5 years in a senior leadership role managing multiple project leaders or concurrent projects.
Demonstrated success leading multi-phase or campus-scale developments.
Deep understanding of construction delivery models (including GMP), risk management, and contractor oversight.
Technical fluency across MEP, commissioning, civil, and structural systems.
Proven track record managing OFCI equipment integration and commissioning.
Strong command of cost control, change management, and schedule analysis.
Familiarity with Procore, Primavera P6, Bluebeam, and SharePoint.
Full-time, on-site presence at Helios (Afton, TX)
Bonus Points:
A track record of leading and developing high-performing construction teams.
Excellent communication skills and the ability to influence technial and executive stakeholders.
Sound jugement under pressure and a bias toward early, honest escalation.
A commitment to safety, quality, and executional excellence.
A passion for building world-class infrastructure that supports the growth of the digital economy.
What We Offer:
Competitive base salary and discretionary bonus
Hybrid/Flexible Working Arrangements
Flexible Time Off (paid)
3% 401(k) company contribution
Company-paid health and protective benefits for employees, partners, and other dependents
Generous paid Parental Leave
Competitive family planning benefits for US employees
Opportunities to learn about the Crypto industry
Smart, entrepreneurial, and fun colleagues
Free daily snacks and weekly breakfasts/lunches
Employee Resource Groups
Free coaching and counseling sessions through Headspace
Apply now and join us as we grow the economy that runs on code.
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact
careers@galaxy.com.
Location: Australia, Adelaide
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
About the role
We are looking for a Staff Software Engineer to help shape and build the next generation of our network automation platforms.
Our challenge is one of scale, complexity and criticality. We operate a massive global network supporting PlayStation Network, spanning more than 40 interconnection locations and 20+ data centres worldwide. Operating infrastructure at this scale safely and efficiently requires us to move beyond specialist-driven workflows and individual automation tools toward reliable, declarative software platforms.
You will help make that transition. You will work on software that turns complex network and infrastructure operations into reliable, API-driven and increasingly self-service capabilities. This includes building control-plane services, declarative APIs and intent-based controllers that manage production infrastructure safely and consistently across our global footprint.
This is a Staff-level engineering role with significant technical influence. You will combine hands-on engineering with setting technical direction: defining architectures, solving complex cross-system and distributed-systems problems, writing designs, driving alignment with senior engineers and architects, and mentoring engineers across the team.
Your work will directly influence how one of the world's largest gaming networks is operated and automated, while establishing engineering patterns and platforms that can be reused across multiple network domains and services.
What
you'll
do
Provide technical leadership and architectural direction for network automation and infrastructure control platforms, treating the self-service network API as a product by working with users and partner teams to define outcomes, establish clear expectations for API behavior and reliability, align on team responsibilities, and ensure those commitments are met.
Use domain-driven design with network experts, software engineers and API consumers to establish shared language and bounded contexts, then turn those agreements into versioned, testable contracts.
Design and build APIs, services, controllers and reconciliation workflows that manage production infrastructure safely at scale.
Build on the Kubernetes API, including custom resources and control loops that continuously converge actual state toward declared intent.
Own the operational Kubernetes path: CRD rollout, RBAC and admission, controller health, Helm packaging, deployment drift and incident diagnosis.
Design distributed workflows that operate correctly under eventual consistency, at-least-once delivery, concurrent writes and partial failure, with idempotency and safe recovery as fundamental properties.
Design stable APIs, schemas and data models used across team boundaries, including versioning and backwards compatibility.
Develop patterns for multi-tenant infrastructure platforms, including tenant isolation, authorization, policy enforcement and safe automation boundaries.
Establish strong approaches to testing, observability and change safety for software that changes live infrastructure.
Improve software delivery practices through automated CI gates, versioned artifacts, controlled promotion, and safe deployment and recovery strategies.
Lead complex migrations and modernization of existing automation, services and data models, evaluating when components should be evolved, replaced or rewritten, and ensuring safe coexistence, behavioral compatibility and retirement of legacy paths.
Drive technical alignment across software engineering, networking, operations and architecture teams; lead decisions within your area of accountability, contribute constructively to decisions owned by others, and make technology choices based on long-term company and product value.
Mentor engineers, lead technical and design reviews, and raise software engineering standards across the wider organization.
What
we're
looking for
Must have
Deep expertise in a backend language such as Python, Go, Rust or Java, including asynchronous concurrency, static typing, data modelling and validation, API development, packaging and tooling.
Strong experience building Kubernetes controllers or operators, including custom resources and reconciliation/control-loop patterns.
Strong experience building event-driven distributed systems, particularly eventual consistency, at-least-once delivery, idempotency, optimistic concurrency and partial-failure handling.
Experience designing and building self-service, multi-tenant platforms, including tenant isolation, policy and access control.
Strong API and schema design skills, including versioning and schema evolution for interfaces consumed by other teams and systems.
Demonstrated technical leadership across team boundaries, including driving architectural designs, building agreement among senior technical stakeholders and mentoring other engineers.
A track record of taking ambiguous, technically complex problems from architecture through to reliable production systems that manage large-scale infrastructure, such as networks, compute or cloud resources.
Nice to have
Networking fundamentals, particularly BGP, IP fabrics and VXLAN/EVPN/L3VPN.
Working knowledge of Go, sufficient to understand and contribute to adjacent services and controllers.
Experience designing testing and observability strategies for production infrastructure automation, including systems and backends that cannot be fully reproduced in CI.
Experience with graph databases, or with source-of-truth systems that model infrastructure and its relationships.
The impact
You will help establish the architecture and engineering practices behind a new generation of network automation, moving from individual scripts and specialist-driven workflows toward declarative, model-driven and reliable platforms.
At Staff level, your impact is expected to extend beyond the code you personally deliver. You will help shape the APIs and designs other teams build on, develop other engineers, and establish technical patterns that can be reused across multiple network domains and services.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
United Kingdom, London
London, United Kingdom
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