Location: Berlin, Germany
Workplace: remote
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you’re passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
Previous experience working at a gaming company is required — you understand the pace, player expectations, live operations dynamics, and the operational demands of the gaming industry.
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems.
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have:
Experience with customer/partner-facing incident communications and status page management.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.
Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Задачи:
— Разработка и поддержка backend на Python с использованием Django и Django Rest Framework.
— Создание REST API, работа с Django ORM, миграциями и админ интерфейсом.
— Настройка и поддержка AWS сервисов: S3, RDS, SNS, SQS, CloudFront, CloudFormation.
— Реализация OAuth потоков аутентификации.
— Использование AI инструментов и LLM.
— Работа с Celery (версии 4.x/5.x) и брокерами сообщений Redis или RabbitMQ.
— Использование Docker (Dockerfile, docker-compose) и базовые знания CI/CD (GitHub Actions или аналогичные).
— Работа с SQL и реляционными базами данных, предпочтительно PostgreSQL.
— Использование Git, проведение Pull/Merge Requests, Code Reviews, Git Flow.
Требования:
— Опыт работы с Python не менее 5 лет.
— Опыт работы с Django, Django REST Framework.
— Знание PostgreSQL.
— Опыт работы с Django ORM моделями.
— Знание архитектурных паттернов RESTful API.
— Опыт работы с брокерами сообщений Redis или RabbitMQ.
— Опыт работы с кэшированием Redis.
— Опыт работы с инструментами мониторинга Sentry (желательно Pytest, Flake8, Bandit, wemake-python-styleguide).
— Опыт работы с AI инструментами (OpenAI, Claude, RAG / Knowledge Base Tools, Zapier, Make.com).
— Профессиональное владение английским языком.
Желательно:
— Опыт DevOps: настройка и поддержка AWS сервисов.
— Опыт настройки и поддержки CI/CD пайплайнов (GitHub Actions или аналогичные).
— Знание платежных шлюзов Mollie, Stripe, PayPal и подобных.
— Опыт настройки и оптимизации Sentry, логирования и мониторинга.
— Опыт тестирования и работы с инструментами качества кода: Pytest, Flake8, Bandit, wemake-python-styleguide.
— Опыт работы с интернационализацией и внешними интеграциями (CRM, API).
— Базовые знания Vue.js или опыт взаимодействия с фронтендом на Vue.
— Использование feature flags с django-waffle и продвинутых админ плагинов (CKEditor, image-cropping, sortable2).
— Знание Poetry, Fabric, Django Channels.
— Опыт обработки PDF и изображений (PyMuPDF, Pillow, heif-image-plugin).
Условия:
— Полностью удалённая работа с гибким графиком.
— Конкурентная оплата, полная занятость или фриланс, в зависимости от опыта.
— Возможности профессионального роста и долгосрочного сотрудничества.
Location: Remote - United States
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role
We're looking for a Security Engineer to join our Cloud Security Engineering team. In this role, you'll help strengthen the security of our platform by building and improving the controls that protect our infrastructure. You'll play a key role in making security a core part of how we build, deploy, and scale our systems, while helping the company grow securely and confidently.
You'll report to the Security Operations Manager, and this is a hybrid or fully remote within the United States. If you're based within commuting distance of our SF or NY offices, the role includes in-office anchor days on Monday, Tuesday, and Friday.
What you'll do
Design and implement scalable security controls across our cloud-native platform.
Harden infrastructure components using infrastructure-as-code, policy enforcement, and service isolation.
Build secure by default infrastructure and code CI/CD pipelines.
Collaborate with platform and infrastructure teams to integrate security best practices into architecture and workflows.
Stay ahead of cloud security trends and adopt cutting-edge technologies to enhance platform resilience.
Conduct threat modeling, risk analysis, and mitigation planning for critical systems.
Drive improvements in monitoring, detection, and incident response at the platform level.
Build, deploy and maintain relevant tooling.
What you need
8+ years of experience in infrastructure or platform security roles.
Deep understanding of secure cloud infrastructure (AWS/GCP), identity and access management, and system hardening.
Proficient with tools like Terraform, CDK, Kubernetes, and CI/CD security.
Skilled at balancing engineering realities with principled security practices.
Proven track record of shipping secure, resilient systems at scale.
Bonus if you
Have built or scaled security automation pipelines.
Contributed to open-source security projects or tools.
Hold certifications such as GCP Security Engineer, AWS certifications, CISSP, or OSCP.
Hold a bachelor's or master's degree in Cybersecurity or similar disciplines.
Benefits & Compensation:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $208,000.00 - $312,000.00. This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Задачи:
— Принимать и обрабатывать технические запросы от мерчантов через тикет-систему, Telegram, email;
— Разбирать инциденты с платежами: зависшие транзакции, расхождения в балансах, проблемы с вебхуками;
— Помогать с онбордингом — вести мерчанта от тестовой среды до первой живой транзакции;
— Объяснять технические нюансы нетехническим командам на стороне клиента;
— Анализировать транзакции через блокчейн-эксплореры (Etherscan, Tronscan, BSCScan и др.);
— Определять причину сбоя: сеть, gas fees, неверный адрес, проблема на стороне мерчанта или платформы;
— Эскалировать сложные кейсы в разработку с чётким описанием проблемы и логами;
— Отслеживать статус эскалаций и держать мерчанта в курсе.
Требования:
— 1–3 года в технической поддержке IT-продукта или платёжного сервиса;
— Понимание блокчейн-механики: сети, адреса, комиссии, подтверждения, мемпул;
— Знание основных блокчейнов: Ethereum, TRON, BNB Chain — минимум как уверенный пользователь;
— Умение читать транзакцию в эксплорере и понять, что пошло не так;
— Понимание разницы между USDT TRC-20 и USDT ERC-20 — и почему это критично;
— Английский язык — уровень, достаточный для письменной переписки с мерчантами;
— Плюсом будет опыт работы в крипто-процессинге, бирже или крипто-кошельке;
— Базовое понимание webhooks, REST API, HTTP-статусов.
Условия:
— Полная удалёнка из любой точки мира;
— Стабильный фиксированный оклад;
— Выделенный бюджет на обучение и профильные конференции;
— Маленькая команда — решения принимаются быстро, бюрократии нет;
— Прямой доступ к разработке и реальным транзакционным кейсам с первого дня.
Этапы интервью:
1. Собеседование с рекрутером
2. Собеседование с руководителем
3. Оффер!
adjoe builds technologies behind mobile apps growth and monetization, leading in rewarded advertising with their product Playtime Arcade, connecting advertisers and publishers with over 770 million users annually.
The Cloud Engineering team is responsible for the infrastructure supporting 5.5 billion daily ad requests, ensuring systems stay online, performant, and cost-efficient. They handle 400 million user events daily, traffic spikes of 150,000+ requests per second, and maintain a data lake for data scientists, BI, and real-time ML inference.
The team runs Kubernetes with event-driven autoscaling and Karpenter, manages Kafka clusters for real-time streaming, and provisions infrastructure through Terraform. They prefer open-source alternatives over managed AWS services, using tools like Druid, Airflow, Grafana, Prometheus, Spark, Trino, MLFlow, Jupiter Hub, Elasticsearch, and Fluentbit to maintain a cloud-agnostic architecture. Cost efficiency is a key engineering constraint, including AI-based anomaly detection on infrastructure costs.
Requirements:
— 3+ years in DevOps, SRE, or Platform Engineering.
— Experience designing and operating cloud infrastructure at scale.
— Hands-on experience deploying and managing containerized applications in Kubernetes.
— Experience with Kafka, Druid, Airflow, Spark, Terraform, and Gitlab on Kubernetes clusters.
— Strong understanding of AWS services including EKS, DynamoDB, SNS, SQS, IAM, Lambda.
— Infrastructure as code expertise with Terraform.
— Knowledge of tradeoffs between managed AWS services and open-source alternatives.
— Familiarity with microservice event-driven architecture, including topics, queues, and object storage.
— Ability to support backend teams building high-performance Go services in distributed environments.
— Experience building reliable, fast, predictable, and low-maintenance CI/CD pipelines.
— Comfortable migrating workloads to self-hosted solutions and introducing new infrastructure tools.
Relocation support to Hamburg, Germany is provided for candidates worldwide ready to join the team.
Benefits:
— Work on impactful infrastructure reaching hundreds of millions of users and powering billions of decisions daily.
— Ownership of projects affecting 770 million users.
— Fast-paced environment with multiple daily solution deployments.
— Open problem solving and cross-team collaboration.
— Diverse global team from over 40 countries.
— Positive work culture celebrating wins and daily victories.
adjoe builds technologies behind mobile apps growth and monetization, leading in rewarded advertising with their product Playtime Arcade, connecting advertisers and publishers with over 770 million users annually.
The Cloud Engineering team is responsible for the infrastructure supporting 5.5 billion daily ad requests, ensuring systems stay online, performant, and cost-efficient. They handle 400 million user events daily, traffic spikes of 150,000+ requests per second, and maintain a data lake for data scientists, BI, and real-time ML inference.
The team runs Kubernetes with event-driven autoscaling and Karpenter, manages Kafka clusters for real-time streaming, and provisions infrastructure through Terraform. They prefer open-source alternatives over managed AWS services, using tools like Druid, Airflow, Grafana, Prometheus, Spark, Trino, MLFlow, Jupiter Hub, Elasticsearch, and Fluentbit to maintain a cloud-agnostic architecture. Cost efficiency is a key engineering constraint, including AI-based anomaly detection on infrastructure costs.
Requirements:
— 3+ years in DevOps, SRE, or Platform Engineering.
— Experience designing and operating cloud infrastructure at scale.
— Hands-on experience deploying and managing containerized applications in Kubernetes.
— Experience with Kafka, Druid, Airflow, Spark, Terraform, and Gitlab on Kubernetes clusters.
— Strong understanding of AWS services including EKS, DynamoDB, SNS, SQS, IAM, Lambda.
— Infrastructure as code expertise with Terraform.
— Knowledge of tradeoffs between managed AWS services and open-source alternatives.
— Familiarity with microservice event-driven architecture, including topics, queues, and object storage.
— Ability to support backend teams building high-performance Go services in distributed environments.
— Experience building reliable, fast, predictable, and low-maintenance CI/CD pipelines.
— Comfortable migrating workloads to self-hosted solutions and introducing new infrastructure tools.
Relocation support to Hamburg, Germany is provided for candidates worldwide ready to join the team.
Benefits:
— Work on impactful infrastructure reaching hundreds of millions of users and powering billions of decisions daily.
— Ownership of projects affecting 770 million users.
— Fast-paced environment with multiple daily solution deployments.
— Open problem solving and cross-team collaboration.
— Diverse global team from over 40 countries.
— Positive work culture celebrating wins and daily victories.
Локация: Удаленно (РФ), офис в Москве или Санкт-Петербурге, либо гибридный формат
Компания: Сервис для путешествий и поездок Туту.
Что делать
Управлять командой, включая подбор, адаптацию, обучение и развитие супервайзеров и наставников.
Планировать работу, ставить цели, контролировать эффективность и управлять приоритетами ресурсов.
Анализировать причины претензий пользователей и внедрять улучшения в процессы для повышения качества сервиса.
Выступать в роли конечной инстанции при решении самых сложных и нестандартных проблем клиентов.
Сотрудничать со смежными подразделениями (продуктовыми командами, PR) и участвовать в проектах компании.
Требования
Опыт управления командой схожего масштаба от одного года.
Аналитический склад ума, умение собирать информацию и принимать взвешенные решения.
Развитые лидерские качества, эмпатия и умение мотивировать людей.
Сильные коммуникативные навыки для ведения деловой переписки и устных переговоров.
Готовность к работе в графике 5/2 в соответствии с ТК РФ.
Культура и преимущества
ДМС со стоматологией, страховка для путешествий и психологическая поддержка.
Возможность создавать новые направления с нуля и реализовывать собственные идеи.
Доступ к сильной внутренней базе знаний и опытное руководство.
Дружелюбная атмосфера, поддержка коллег и яркие корпоративные мероприятия.
Полное соблюдение ТК РФ.
Задачи:
— Поддерживать, развивать и мониторить существующие Kubernetes-кластера;
— Поддерживать, мониторить, выявлять узкие места СУБД/Key-value хранилищ (PostgreSQL, Redis, Clickhouse);
— Поддерживать бесперебойную работу систем очередей на базе (Kafka, RabbitMQ);
— Поддерживать и развивать систему мониторинга/алертинга на базе Prometheus, Thanos, Alertmanager, Grafana;
— Внедрять AI в системы мониторинга;
— Участвовать в устранении и расследовании инцидентов инфраструктуры;
— Улучшать и развивать существующий CI/CD процесс на базе GitOps (ArgoCD, Gitlab, Jira);
— Автоматизировать развертывание приложений (используется Helm + ArgoCD);
— Самостоятельно искать новые возможности для улучшения инфраструктуры и внедрения новых DevOps практик;
— Консультировать и поддерживать команды разработки и тестирования.
Требования:
— Понимание целей внедрения DevOps;
— Понимание особенностей эксплуатации Python приложений;
— Опыт разработки CI/CD пайплайнов с использованием GitLab;
— Опыт работы с Docker/Kubernetes и понимание устройства Kubernetes;
— Понимание основ сетевых технологий (семейство TCP/IP);
— Опыт администрирования linux-инфраструктуры;
— Умение работать самостоятельно, брать на себя ответственность, инициативность.
Будет плюсом:
— Опыт работы с методологией GitOps;
— Знание английского языка;
— Большой плюс — знание языков программирования Python, Golang.
Условия:
— Обязательная релокация в Куала-Лумпур (Малайзия) после успешного прохождения испытательного срока (3 месяца).
Location: Argentina
Workplace: Remote
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.
ABOUT THE ROLE
We’re looking for a Senior Infrastructure Engineer to improve reliability and stability of Webflow’s customer-facing, production infrastructure, serving millions of page views per hour. Our product is used by over 2 million users world-wide across 190 countries, and you’ll help ensure our platform is secure and scalable for these users as tens of thousands of projects are launched on Webflow each month.
- Location: Remote-first (Argentina)
- Permanent, full-time employee (this is not a contractor position)
- Application Information:
- Application deadline: applications accepted on an ongoing basis until position is closed and filled
- This posting is for a new position.
As an Senior Infrastructure Engineer you will:
- Own and evolve the cloud platform that Webflow's product and engineering teams depend on, including our compute layer, EKS fleet, serverless infrastructure, networking, and cloud operations across AWS and GCP.
- Help design and maintain our infrastructure-as-code foundation, evolving the patterns and shared components other teams build on.
- Design and maintain the networking layer that connects Webflow's services, ensuring reliability, security, and scalability across our cloud environments.
- Help make observability data the foundation of how we operate, improving the dashboards, alerts, and SLOs for the infrastructure you own so that issues are caught before customers notice, and on-call pages are actionable instead of noisy.
- Build and maintain AI-powered automation that improves how we manage cloud infrastructure, from policy-as-code and drift detection to LLM-assisted runbook generation.
- Help define the culture of this growing team as it expands its international presence.
ABOUT YOU
You’ll thrive as a Senior Infrastructure Engineer if you:
- Have a background as an infrastructure, site reliability engineer or cloud engineer with an enthusiasm for automation and code, or a background as a software engineer with deep enthusiasm for cloud infrastructure and distributed systems.
- Have 5+ years of experience owning and operating cloud infrastructure in a customer-facing environment that allows for little to no downtime.
- Have deep hands-on experience with AWS and a strong opinion on what good cloud operations look like.
- Have experience managing Kubernetes clusters at scale, including upgrades, node group management, autoscaling, and cluster add-on lifecycle.
- Have experience with infrastructure-as-code tools like Pulumi or Terraform, and a strong preference for changes made through code, not consoles.
- Have experience navigating multi-region or multi-cloud environments on AWS or GCP.
- Stay curious and open to growth, demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.
It would be a bonus if you had even one of the following:
- Experience with Karpenter, cluster autoscaler, or other Kubernetes-native scaling tooling.
- Have experience with OpenTelemetry, Datadog, Prometheus or Grafana
- Experience building AI-assisted infrastructure tooling, including cost optimization loops, anomaly detection, or policy-as-code with LLM assistance.
- Experience contributing to multi-region architecture including data residency, regional failover, or latency-based routing.
You Are:
- Collaborative: You possess a collaborative spirit, thriving when working with both your immediate team and cross-functional partners.
- Strategic thinker: You're a strategic thinker, adept at defining clear business needs and evaluating solutions to make informed build-versus-buy decisions.
- Comfortable with ambiguity: You navigate ambiguous situations with ease, gathering data and making progress even with incomplete information or unclear requirements.
If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
OUR CORE BEHAVIORS
- Build lasting customer trust. We build trust by taking action that puts customer trust first.
- Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
- Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
- Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.
BENEFITS
- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
- Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
- Wellness for the whole you. Access to mental health resources, therapy and coaching.
- Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
- Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
- Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.
BE YOU, WITH US
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed https://webflow.com/diversity-equity-inclusion to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.
STAY CONNECTED
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog https://webflow.com/blog, LinkedIn https://www.linkedin.com/company/webflow-inc-/, X (Twitter) https://twitter.com/webflow, and/or Glassdoor https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm.
PLEASE NOTE:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
Webflow uses AI tools to assist in screening and evaluating applications. AI does not make final hiring decisions. For details on how we process your personal information, see Webflow’s Applicant Privacy Notice https://webflow.com/legal/applicant-privacy-notice.
Обязанности:
- Прототипирование приложений и ботов с использованием AI
- Контейнеризация и деплой на серверы
- Настройка CI/CD и работа с облаками
- Управление серверной инфраструктурой и мониторинг
- Работа с базами данных и создание маркетинговых страниц
Условия:
- Обучение с нуля
- Опытные специалисты в команде
- Работа над интересными проектами в области ИИ
- Возможность быстрого карьерного роста
Требования:
- знание SQL
- высокие коммуникативные навыки
Обязанности:
- осуществление поддержки пользователей информационной системы МИС
- анализ проблем пользователей и постановка задач
- взаимодействие с аналитиками и руководителями продуктов
- заполнение Базы знаний
Условия:
- работа в крупной федеральной компании
- официальное трудоустройство, заработная плата по системе грейдов
- оплачиваемые больничные и отпуска
- обучение и развитие внутри компании
- расширенный дисконт-бук для сотрудников
- возможности карьерного роста
- насыщенная корпоративная жизнь
Требования:
- Желание развивать личные и профессиональные навыки
- Брать ответственность на себя
- Желание развиваться в области администрирования операционных систем и локальных вычислительных сетей
- Реальный интерес к этой сфере
Обязанности:
- Учиться и получать новые знания и навыки
- IT поддержка оборудования, программного обеспечения и пользователей
- Установка нового оборудования, программного обеспечения
- Поддержка пользователей по IT вопросам
- В последующем выезды на территорию заказчика
Условия:
- Возможность получить хороший опыт, освоить современные технологии
- Команду профессионалов и опытного наставника
- Перспективу долгосрочного трудоустройства
- Полная занятость, возможность частично работать из дома
Location: Home Based - APAC
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.
You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.
Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.
Location: Home-based in Singapore.
The role entails
Investigate issues reported by customers by researching and escalating issues
Work to resolve complex customer problems related to Canonical’s portfolio of products.
Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
Participate in a regular weekend working rotation.
Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
What are we looking for in you
Professional written and spoken English with excellent presentation skills
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Track record of going above-and-beyond expectations to achieve outstanding results
Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
Troubleshooting experience:
Linux integration with other environments (authentication/directory services, network file systems, etc.).
Ability to navigate effectively stack traces and logs, and advise on next steps.
Solid understanding of OS and Application level bugs and when to escalate to the correct team.
Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
Programming fundamentals in any language.
Ability to travel internationally twice a year for company events up to two weeks long
Extensive Customer support experience is key:
Customer needs are top priority.
Communicate professionally, emphatically, clearly and set the right expectations.
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Требования:
— построить карьеру в IT
— осваивать новые программы и решать задачи
— общаться с людьми
— грамотная устная и письменная речь
Обязанности:
— помогать клиентам на входящей голосовой линии
— быстро находить и исправлять неполадки
— учиться новому для оставания в курсе технологий
Условия:
— легкий вход в IT
— бонусы и премии до 46000 рублей
— комфортное обучение с наставником
— корпоративные мероприятия
— возможность работы удаленно
— помощь в карьерном росте
Location: North America
Workplace: Remote
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.
Location & work mode
Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based within U.S. and Canada Pacific or Mountain Time. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you’ll do
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
- Partner with our engineering team to document and reproduce bugs
- Surface trends and insights from customer feedback to the team at large to inform product choices
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Requirements
- Passion about technology, quality, and Linear’s mission
- Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
- Based in U.S. or Canada Pacific or Mountain Time only
What we offer
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
- Remote-first with no required commute
Learn how we think and work
- A story about our mission: Read Me https://linear.app/readme
- Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear
- How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear
- How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear
- A video series: Conversations on Quality https://linear.app/quality
- Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear
Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app http://linear.app email address, and all open roles are listed at linear.app/careers http://linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.
Задачи:
— Развёртывание и поддержка blockchain nodes / validator infrastructure.
— Эксплуатация Kubernetes-кластеров в bare metal окружении.
— Поддержка и развитие IaC-подхода.
— Настройка мониторинга и observability.
— Работа с сетевой инфраструктурой.
— Troubleshooting и устранение инцидентов.
— Взаимодействие с заказчиком по инфраструктурным вопросам.
— Обеспечение высокой доступности и стабильности сервисов.
Требования:
— Уверенный опыт с Kubernetes в bare metal environments.
— Практический опыт с Terraform и Ansible.
— Сильная Linux-экспертиза (Ubuntu / Debian / CentOS).
— Опыт работы с Prometheus и Grafana.
— Хорошее понимание сетей: DNS, TLS, ingress/load balancers.
— Опыт поддержки production infrastructure.
Преимущества:
— RKE2, Talos Linux.
— Flux / Argo CD.
— Базовый Go или Python.
— Security/compliance practices (шифрование, hardening).
— Опыт работы с blockchain nodes / validator infrastructure.
Условия:
— Работа из офиса в Тбилиси или удалённо (релокация из РФ/РБ обязательна).
— Помощь с релокацией в Тбилиси.
— Полное обеспечение техникой.
— Компенсация занятий спортом и обучения.
Требования:
- Студент 4 курса бакалавриата или магистратуры
- Базовые знания Линукс, СУБД, сетевых технологий
- Возможность работать 30-40 часов в неделю
- Понимание своей роли и ответственности
Обязанности:
- Внедрение и эксплуатация модулей сервисной шины
- Решение трабл-тикетов на 3 линии поддержки
- Автоматизация системных операций
- Развитие процессов мониторинга приложений
Условия:
- Оформление по ТК РФ
- ДМС с третьего месяца работы
- Корпоративная мобильная связь
- Гибкий график для совмещения учебы
- Помощь опытных специалистов по жизненным вопросам
Задачи:
— Поддержка и улучшение облачной инфраструктуры AWS, включая VPC, EC2, EKS, IAM, Route 53 и S3.
— Управление платформами на базе Kubernetes.
— Проектирование, внедрение и поддержка инфраструктуры как кода (IaC) с использованием Terraform и Ansible.
— Поддержка развертывания сервисов и стандартизации платформы с помощью Helm.
— Создание, поддержка и улучшение конвейеров CI/CD с использованием GitLab CI и Argo CD; администрирование локальных установок GitLab.
— Поддержка и улучшение мониторинга и наблюдаемости платформы (VictoriaMetrics, VictoriaLogs, Grafana).
— Администрирование и поддержка HashiCorp Vault.
— Устранение неполадок и поддержка сред на базе Linux, работающих на EC2 и Kubernetes.
— Оказание базовой оперативной поддержки для PostgreSQL, MS SQL, Airflow и рабочих нагрузок баз данных, работающих как в AWS RDS, так и в Kubernetes.
— Участие во внедрении средств контроля безопасности инфраструктуры и платформы (шифрование, сегментация сети, безопасная связь между сервисами и т. д.).
— Разработка внутренних инструментов и решений для автоматизации.
— Расследование инцидентов, выявление первопричин и внедрение превентивных мер.
Требования:
— Опыт работы с Kubernetes, AWS, Terraform.
— Знание английского языка на уровне от B2.
Условия:
— Релокация в Индию, город Гургаон.
— Полный релокационный пакет.
— Возможность поработать в других странах через год.
— Работа в русскоязычной команде.
Обзор проектов:
— Система принятия решений для риск-менеджеров и разработчиков стратегий по борьбе с мошенничеством, использующая Kogito, Kotlin и Kubernetes.
— Платформа автоматизации маркетинга с микросервисами на Python и FastAPI.
— Data Lakehouse с Apache Airflow, Apache Spark, MS SQL и технологиями для борьбы с мошенничеством и обеспечения информационной безопасности.
УдалённоseniorГургаон
УдалённоRemote - United States
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