Location: Dublin, Ireland
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.
You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re a builder who loves helping customers solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role.
This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR
- Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers
- Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact
- Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion
- Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts
- Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value
- Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working
- Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk
SKILLS YOU'LL NEED TO BRING:
- Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
- Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
- Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room
- Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
- Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
- You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
- You’re obsessed with AI, constantly building with the newest tools and learning new ways of working
- Fluency in English and Italian
NICE TO HAVES:
- Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
- Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
- Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes
- Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €89,000 - €100,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Задачи:
— Руководство и организация ежедневной работы команды поддержки (Email и Live Chat), контроль загрузки команды и своевременных ответов.
— Управление эскалациями: обработка сложных и приоритетных жалоб клиентов, оперативное их разрешение.
— Обеспечение качества и обучение: регулярный обзор тикетов, мониторинг качества ответов, предоставление обратной связи и проведение тренингов для повышения квалификации агентов.
— Управление процессами и знаниями: создание и обновление внутренних баз знаний, стандартных операционных процедур (SOP) и FAQ для клиентов.
— Прямое взаимодействие с клиентами: ответы на запросы, помощь в использовании продуктов и обучение пользователей.
— Отчетность по ключевым метрикам поддержки клиентов (CSAT, First Response Time, Resolution Rate) и предоставление аналитики заинтересованным сторонам.
Требования:
— Высшее образование в области коммуникаций, бизнеса, управления бизнесом или смежных областях.
— Опыт работы в службе поддержки клиентов не менее 3–4 лет, из них 1–2 года на руководящей или старшей позиции.
— Отличные навыки письменного и устного общения на английском и Bahasa Indonesia.
— Уверенное владение системами тикетов (Zendesk, Freshdesk, Intercom) и платформами для живого чата.
— Способность сохранять спокойствие, аналитический подход и вежливость при работе с трудными эскалациями.
— Знание метрик клиентской поддержки (CSAT, SLA, FRT) и опыт создания документации и SOP.
Условия:
— Прямой карьерный рост и профессиональное развитие под руководством IBMC.
— Работа в поддерживающей и совместной команде, поддерживающей растущую компанию на Бали.
Location: Washington DC
Workplace: Remote
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
We are looking for a Regional Director of Sales to lead revenue growth across a defined region within the Americas. This is a critical frontline leadership role for someone who has managed high-performing enterprise Account Executives, understands complex technical sales cycles, and is excited to help build the go-to-market motion for one of the most important categories in software.
As Regional Director, Sales, you will own regional revenue execution, pipeline development, forecast accuracy, and team performance. You will lead a team of quota-carrying Account Executives selling to technical, product, and business stakeholders at high-growth startups and large enterprises.
This role is ideal for a hands-on sales leader who combines strong operating discipline with curiosity about AI, developer platforms, and emerging infrastructure markets. You should be comfortable staying close to deals, coaching sellers through complex cycles, and helping customers understand both immediate use cases and long-term strategic value.
WHAT YOU’LL DO
- Own regional revenue targets, pipeline generation, forecast accuracy, and overall sales execution.
- Lead, coach, and develop a team of enterprise Account Executives.
- Build a culture of accountability, customer obsession, strong qualification, and consistent execution.
- Partner closely with Sales Engineering, Customer Success, Product, Marketing, and Sales leadership to improve win rates and customer outcomes.
- Drive disciplined execution across territory planning, account strategy, opportunity qualification, mutual action plans, forecasting, and expansion motions.
- Stay deeply engaged in strategic opportunities, including executive alignment, deal strategy, negotiation, and closing.
- Coach the team on selling to technical and executive audiences, including engineering leaders, AI teams, platform teams, product leaders, and business stakeholders.
- Inspect pipeline rigorously, identify risks early, and ensure clear next steps across priority opportunities.
- Develop a clear view of market demand, buyer personas, competitive dynamics, and customer pain points across your region.
- Help refine LangChain’s enterprise sales motion as we scale from early GTM into a more repeatable, predictable sales organization.
- Recruit, onboard, and retain high-performing sales talent as the region grows.
WHAT WE’RE LOOKING FOR
- 7+ years of enterprise software sales experience, including 2+ years leading quota-carrying sales teams.
- Proven track record managing teams that sell complex technical products to enterprise customers.
- Experience hiring, coaching, and developing high-performing Account Executives.
- Strong command of enterprise sales fundamentals: qualification, discovery, value selling, mutual action plans, forecasting, negotiation, and executive engagement.
- Experience selling to technical buyers such as engineering, infrastructure, data, AI/ML, developer platform, or product teams.
- Ability to operate in a fast-moving, early-stage or high-growth environment where playbooks are still being built.
- Strong cross-functional instincts and a collaborative approach to working with Product, Engineering, Marketing, Sales Engineering, and Customer Success.
- Excellent communication skills, with the ability to simplify complex technical concepts for different audiences.
- High ownership, low ego, and a willingness to be hands-on with customers, deals, and team development.
NICE TO HAVE
- Experience selling developer tools, infrastructure software, observability, data platforms, ML/AI tooling, or open-source commercial products.
- Familiarity with LLMs, AI agents, RAG, observability, evaluations, or modern AI application development.
- Experience helping scale a regional sales function at a company moving from founder-led or early GTM to a more repeatable enterprise sales motion.
- Experience with MEDDIC, MEDDPICC, Command of the Message, or similar enterprise sales methodologies.
- Prior success selling into both digital-native and large enterprise accounts.
- Experience working in a highly technical, product-led, or open-source-influenced sales environment.
WHY JOIN US
AI is changing how software is built, deployed, and operated. LangChain is at the center of that shift. This is an opportunity to help build the sales organization for a category-defining company, work with highly technical and ambitious customers, and shape how enterprises adopt production-grade AI systems.
You’ll join a team that values ownership, clarity, curiosity, and pace — and you’ll have the opportunity to make a meaningful impact on the company’s growth trajectory.
Compensation: $350,000 - $400,000 OTE + Equity
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: New York, NY
Workplace: Remote
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
ABOUT THE ROLE
We are looking for a Regional Director of Sales to lead revenue growth across a defined region within the Americas. This is a critical frontline leadership role for someone who has managed high-performing enterprise Account Executives, understands complex technical sales cycles, and is excited to help build the go-to-market motion for one of the most important categories in software.
As Regional Director, Sales, you will own regional revenue execution, pipeline development, forecast accuracy, and team performance. You will lead a team of quota-carrying Account Executives selling to technical, product, and business stakeholders at high-growth startups and large enterprises.
This role is ideal for a hands-on sales leader who combines strong operating discipline with curiosity about AI, developer platforms, and emerging infrastructure markets. You should be comfortable staying close to deals, coaching sellers through complex cycles, and helping customers understand both immediate use cases and long-term strategic value.
WHAT YOU’LL DO
- Own regional revenue targets, pipeline generation, forecast accuracy, and overall sales execution.
- Lead, coach, and develop a team of enterprise Account Executives.
- Build a culture of accountability, customer obsession, strong qualification, and consistent execution.
- Partner closely with Sales Engineering, Customer Success, Product, Marketing, and Sales leadership to improve win rates and customer outcomes.
- Drive disciplined execution across territory planning, account strategy, opportunity qualification, mutual action plans, forecasting, and expansion motions.
- Stay deeply engaged in strategic opportunities, including executive alignment, deal strategy, negotiation, and closing.
- Coach the team on selling to technical and executive audiences, including engineering leaders, AI teams, platform teams, product leaders, and business stakeholders.
- Inspect pipeline rigorously, identify risks early, and ensure clear next steps across priority opportunities.
- Develop a clear view of market demand, buyer personas, competitive dynamics, and customer pain points across your region.
- Help refine LangChain’s enterprise sales motion as we scale from early GTM into a more repeatable, predictable sales organization.
- Recruit, onboard, and retain high-performing sales talent as the region grows.
WHAT WE’RE LOOKING FOR
- 7+ years of enterprise software sales experience, including 2+ years leading quota-carrying sales teams.
- Proven track record managing teams that sell complex technical products to enterprise customers.
- Experience hiring, coaching, and developing high-performing Account Executives.
- Strong command of enterprise sales fundamentals: qualification, discovery, value selling, mutual action plans, forecasting, negotiation, and executive engagement.
- Experience selling to technical buyers such as engineering, infrastructure, data, AI/ML, developer platform, or product teams.
- Ability to operate in a fast-moving, early-stage or high-growth environment where playbooks are still being built.
- Strong cross-functional instincts and a collaborative approach to working with Product, Engineering, Marketing, Sales Engineering, and Customer Success.
- Excellent communication skills, with the ability to simplify complex technical concepts for different audiences.
- High ownership, low ego, and a willingness to be hands-on with customers, deals, and team development.
NICE TO HAVE
- Experience selling developer tools, infrastructure software, observability, data platforms, ML/AI tooling, or open-source commercial products.
- Familiarity with LLMs, AI agents, RAG, observability, evaluations, or modern AI application development.
- Experience helping scale a regional sales function at a company moving from founder-led or early GTM to a more repeatable enterprise sales motion.
- Experience with MEDDIC, MEDDPICC, Command of the Message, or similar enterprise sales methodologies.
- Prior success selling into both digital-native and large enterprise accounts.
- Experience working in a highly technical, product-led, or open-source-influenced sales environment.
WHY JOIN US
AI is changing how software is built, deployed, and operated. LangChain is at the center of that shift. This is an opportunity to help build the sales organization for a category-defining company, work with highly technical and ambitious customers, and shape how enterprises adopt production-grade AI systems.
You’ll join a team that values ownership, clarity, curiosity, and pace — and you’ll have the opportunity to make a meaningful impact on the company’s growth trajectory.
Compensation: $350,000 - $400,000 OTE + Equity
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: Houston; Austin; Dallas; San Antonio
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Why this role?
Role Overview:
In this role, you will have ownership of the full sales cycle - from identifying leads to closing deals with Global 2000, large enterprises within the Energy (oil and gas) and Utility sectors. We’re looking for an approachable and compelling communicator who loves working with prospects to uncover their needs and feels comfortable developing tailored value propositions around how Cohere’s platform can help them achieve their business goals. You’ll lay the foundation for Cohere’s growth by owning your territory and collaborating with teammates across customer success, sales development, marketing, and solution architecture. You’ll be the voice of the field and help our product and engineering teams prioritize the Cohere roadmap with customer-centric care. It’s a highly self-directed role, so you should be someone who thrives in an unstructured and quickly evolving environment. And your opportunity for impact will be astronomical — Cohere has skies-the-limit potential, and you’ll help us reach it.
Key Responsibilities:
As a Strategic Account Executive focused on the Energy & Utilities industry, you will:
- Focus on net-new logo acquisition via outbound activity and relationship building with key stakeholders while also bringing a strong network of key decision-maker and influencer contacts and relationships in the energy (oil and gas) and utility industries to accelerate engagements, drive strategic partnerships and win sales opportunities
- Work closely with customers and prospects as a consultative, trusted advisor who deeply understands their challenges and goals, their technology ecosystem, and will tailor solutions to drive measurable impact for their businesses
- Work in close partnership with channel partners to find opportunities to scale outreach and customer satisfaction in your region
- Collaborate with product and engineering teams as well as customer success on strategic motions to deliver solutions to large enterprise customers
- Collaborate with Sales Development Representatives to drive top of funnel activity
- Own the full sales cycle – from initial outreach through proof-of-concept, pilot, deal close, and deployment ; this is not a transactional sale that you can walk away from after the contract is signed but rather requires ongoing oversight of the project to ensure success
Key Responsibilities:
You may be a good fit if you have:
- 8+ years of previous B2B sales experience with Global 2000, large enterprises in the energy (oil and gas) and utility sectors, negotiating and closing transformational multi-year (2-5 year) SaaS deals in the 7 figure range, and a track record of high performance and exceeding quota
- Previous experience as a technical consultative salesperson, selling complex products, such as developer tools, API products, or AI / NLP solutions, are a plus, with a focus on applications in the energy (oil and gas) and utility sector
- Previous experience working with customers during the deployment phase of the engagement, aligning on how best to configure and customize the solution that supports success in production and builds trust to set up for expansion and growth
- Previous experience working with channel partners such as cloud hyperscalers and system integrators to drive sales cycles and hit shared revenue goals
- High tolerance for ambiguity - as an early sales hire, you’ll have to be a self-starter, doer and a strategist who is capable of wearing many hats and doing what it takes to figure out a path to success
- Curiosity - you want to go deep on NLP and become an expert on our technology while considering how to fit into a large organization’s technology landscape with a focus on its applications in the energy (oil and gas) and utility sectors
- Fantastic communication skills - you are a great listener, have a knack for understanding what matters most to others, build strong relationships, can speak to the c-suite, and feel comfortable speaking to both technical and non-technical audiences in the energy (oil and gas) and utility sectors
Qualifications:
- Deep understanding of the energy (oil and gas) and utility industries, including key trends, challenges, and opportunities
- Ability to articulate the value of AI and NLP solutions in the context of energy (oil and gas) and utility operations, such as predictive maintenance, supply chain optimization, and customer engagement
- Experience working with regulatory and compliance requirements specific to the energy (oil and gas) and utility industries
Cohere is committed to fair and transparent pay practices. The salary range listed for this role reflects the expected base compensation. Actual compensation offered will be determined by factors such as location, level, job-related knowledge, skills, education, and experience.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (750+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving adoption across Ramp’s product suite, and ensuring customers achieve meaningful business outcomes.
You will build strong relationships at all levels of your customers’ organizations — including operators, directors, VPs, and C-suite leaders — and be skilled at managing evolving needs and product configurations. Internally, you’ll work closely with cross-functional teams to support customer initiatives, coordinate efforts, and contribute insights that help shape Ramp’s product and operational processes.
WHAT YOU’LL DO
- Own a portfolio of ~60-70 Enterprise customers, with a clear responsibility to develop strategies for expansion, driving revenue for Ramp
- Lead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomes
- Manage renewals end-to-end, from identifying the need to solution design, positioning, and negotiation
- Create and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategy
- Run regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successful
- Collaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experience
- Travel occasionally for customer on-sites, events, and internal summits
WHAT YOU NEED
- Minimum 6 years of quota-carrying SaaS sales experience in a closing role with strong prospecting, qualifying, negotiating, and closing skills
- Experience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book model
- Strong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaS
- Comfortable explaining product workflows, integrations, and technical requirements to both financial and technical stakeholders
- Ability to articulate financial value — ROI, cost savings, operational efficiency, and modernization impacts
- Strong communication and relationship-building skills, including comfort working with senior leadership and the C-suite
- Track record of meeting or exceeding revenue or growth targets in a fast-paced, evolving environment
- High level of ownership, adaptability, and comfort working through ambiguity
- Willingness to travel as needed
NICE TO HAVES
- Experience in financial services sales or selling to finance teams (e.g., Office of the CFO, controllers, accounting, or expense management)
- Experience at a high-growth startup
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Remote (US); Remote (Canada); San Francisco, CA; New York, NY (HQ); Toronto, ON; Miami, FL
Workplace: Remote
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You'll be partnering with Customer Activation & Account Management teams to identify, prioritize and build financial solutions for new and existing customers so that Ramp continues to scale with their needs.
You will act as the technical and financial subject matter expert for our customers and design solutions that address the customer's needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams' roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value.
You will define the customer's financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design, and Engineering externally and will operate with deep conviction and understanding of Ramp's technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features and integrate them across all the touchpoints and surface area of a customer.
This role is specifically focused on Enterprise customers running Microsoft F&O, supporting large, complex organizations with multi-entity environments, advanced ERP integrations, and highly customized financial workflows.
WHAT YOU'LL DO
- Serve as the primary Technical Consultant for Enterprise accounts running Microsoft F&O , supporting complex, high-impact customers with multi-entity, multi-ERP, and global financial environments
- Act as a technical advisor to customers and Ramp's internal teams while supporting high-value implementations and expansion opportunities by guiding Microsoft F&O integration, configuration, and system design
- Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions involving F&O, HRIS, and API integrations
- Collaborate with onboarding specialists and implementation leads to support technical workstreams, ensuring faster time-to-value and customer success
- Work with customers to problem-solve technical hurdles and propose effective product implementations with a deep understanding of Dynamics F&O integration and configuration options
- Participate in technical discovery to understand customer F&O environments and workflows, and recommend best-fit Ramp architecture including when and how to use Ramp's API
- Be a subject matter expert across F&O and Ramp's accounting integration capabilities, partnering with Sales, Product and partners to advocate for integration development aligned with customer needs
- Troubleshoot Dynamics F&O integration blockers and guide customers through complex configuration decisions
- Contribute to internal documentation and tooling that scales Ramp's ability to support F&O integration use cases across a growing customer base
- Influence Ramp's product roadmap by channeling F&O customer pain points and feedback to the Product and Engineering teams
WHAT YOU NEED
- Bachelor's degree in computer science, engineering, finance, business, or a related field
- 4+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment
- 3+ years of hands-on experience working with Microsoft Dynamics F&O, including financials modules, integration patterns, and enterprise deployment models
- Deep familiarity with accounting workflows, including core functionalities involving General Ledger, Accounts Payable, Subledger Accounting, and multi-org structures
- Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders
- Partner closely with Product, Engineering, and Design on enterprise-driven gaps, influencing roadmap decisions that unlock scale across Ramp's largest customers
- Advise on non-standard F&O implementations and edge cases, balancing customer needs with long-term platform scalability and supportability
- Strong communication skills: able to translate complex technical solutions into business value and guide customers toward scalable approaches
- Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering
- Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership
- Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp's upmarket motion
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Remote (US); Remote (Canada); San Francisco, CA; New York, NY (HQ); Toronto, ON; Miami, FL
Workplace: Remote
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, and act as a liaison between customers and our internal technical teams. You'll be partnering with Customer Activation & Account Management teams to identify, prioritize and build financial solutions for new and existing customers so that Ramp continues to scale with their needs.
You will act as the technical and financial subject matter expert for our customers and design solutions that address the customer's needs through Ramp and partner integrations. You will partner with Post-Sales teams to drive Product, Design and Engineering teams' roadmaps to evolve Ramp to better serve our customers at scale and offer increasingly higher value.
You will define the customer's financial & technical success criteria from onboarding through activation and expansion. You will represent Product, Design, and Engineering externally and will operate with deep conviction and understanding of Ramp's technical capabilities. The role requires technical skills necessary to understand and educate on robust accounting features and integrate them across all the touchpoints and surface area of a customer.
This role is specifically focused on Enterprise customers running Oracle Fusion Cloud, supporting large, complex organizations with multi-entity environments, advanced ERP integrations, and highly customized financial workflows.
WHAT YOU'LL DO
- Serve as the primary Technical Consultant for Enterprise accounts running Oracle Cloud, supporting complex, high-impact customers with multi-entity, multi-ERP, and global financial environments
- Act as a technical advisor to customers and Ramp's internal teams while supporting high-value implementations and expansion opportunities by guiding Oracle Cloud integration, configuration, and system design
- Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions involving Oracle Cloud, HRIS, and API integrations
- Collaborate with onboarding specialists and implementation leads to support technical workstreams, ensuring faster time-to-value and customer success
- Work with customers to problem-solve technical hurdles and propose effective product implementations with a deep understanding of Oracle Cloud integration and configuration options
- Participate in technical discovery to understand customer Oracle Cloud environments and workflows, and recommend best-fit Ramp architecture including when and how to use Ramp's API
- Be a subject matter expert across Oracle Cloud and Ramp's accounting integration capabilities, partnering with Sales, Product and partners to advocate for integration development aligned with customer needs
- Troubleshoot Oracle Cloud integration blockers and guide customers through complex configuration decisions
- Contribute to internal documentation and tooling that scales Ramp's ability to support Oracle Cloud integration use cases across a growing customer base
- Influence Ramp's product roadmap by channeling Oracle Cloud customer pain points and feedback to the Product and Engineering teams
WHAT YOU NEED
- Bachelor's degree in computer science, engineering, finance, business, or a related field
- 4+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment
- 3+ years of hands-on experience working with Oracle Fusion Cloud, including financials modules, integration patterns, and enterprise deployment models
- Deep familiarity with Oracle Cloud Financials accounting workflows, including core functionalities involving General Ledger, Accounts Payable, Subledger Accounting, and multi-org structures
- Comfort working with APIs, integration logic, and system architecture and being able to explain those concepts to finance and operations stakeholders
- Partner closely with Product, Engineering, and Design on enterprise-driven gaps, influencing roadmap decisions that unlock scale across Ramp's largest customers
- Advise on non-standard Oracle Cloud implementations and edge cases, balancing customer needs with long-term platform scalability and supportability
- Strong communication skills: able to translate complex technical solutions into business value and guide customers toward scalable approaches
- Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering
- Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership
- Thrives in ambiguity and fast-paced environments; adaptable and resourceful as we scale Ramp's upmarket motion
NICE TO HAVE
- Oracle Cloud Procurement and/or Oracle Projects (PPM) implementation experience
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a member of Ramp’s Strategic Account Executive team, you’ll work closely with our Head of Strategic Sales and senior leaders to drive net-new revenue and expand Ramp’s presence within the Fortune 1000. This is a new logo acquisition role focused on hunting, closing, and activating large, global Enterprise customers. You’ll play a key role in shaping Ramp’s up-market strategy, partnering cross-functionally to help modernize how the world’s largest organizations manage spend.
WHAT YOU'LL DO
- Own the entire Enterprise sales cycle from prospecting through close, with a focus on new logo acquisition
- Self-source pipeline through outbound prospecting, warm introductions, and strategic partnerships, with clarity on pipeline origin and conversion
- Lead complex, multi-stakeholder sales cycles involving Finance, IT, Legal, and Procurement teams
- Build and maintain strong relationships with C-suite executives, clearly articulating ROI, payback period, and business outcomes
- Collaborate cross-functionally with Solutions, SEs, CSMs, Channel Partner, Marketing, and Product teams to drive alignment and customer success
- Deliver accurate forecasting, manage multiple opportunities, and consistently achieve quota
- Represent Ramp with professionalism and executive presence in customer meetings, QBRs, and boardroom settings
WHAT YOU NEED
- 5–7+ years of experience selling SaaS or Financial Technology products into Enterprise accounts, with a proven track record of 6- to 7-figure ACV wins
- Demonstrated success selling complex software; Fintech experience is a plus
- Proven ability to sell into large, global organizations (6,000+ employees / Fortune 1000)
- Strong technical fluency — able to demo, discuss integrations, and map workflows with technical and finance stakeholders
- Deep financial acumen — able to quantify ROI, articulate payback period, and drive financial outcomes
- Self-starter with clear evidence of pipeline generation and territory ownership
- Gritty operator who thrives in fast-paced, high-growth, and sometimes ambiguous environments
- Coachability, intelligence, and drive as core success traits
- Stable career tenure with a history of progressing up-market — no frequent job changes
- Experience running structured sales processes using MEDDICC, CoM, or similar frameworks
NICE TO HAVE
- Familiarity with finance transformation, ERP ecosystems, expense automation, or payments
- Experience selling a fast-evolving product into Enterprise organizations
- Background in financial services or hyper-growth startups
- Comfortable traveling and meeting customers onsite to drive Enterprise engagement
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Veeva Systems is building the industry cloud for Life Sciences to help companies work in a more efficient and connected way. Consulting is changing, and Veeva Business Consulting was launched in 2019 and has grown quickly to a global organization of over 400 people. The team focuses on making the Life Sciences industry more efficient and effective through software, data, and consulting working together. The company expects significant growth in Business Consulting towards 2030 and is looking for great people to make it happen.
The Role:
We are hiring high potential people who are early in their careers and want to pivot into Life Sciences Consulting through our Master Class Program. This program is designed as an entry path to shape experienced professionals as Business Consultants capable of making an impact for the Life Sciences industry. Early in the program, you will own key workstreams on customer-facing engagements to create high-impact business solutions while collaborating with team members at all levels of Veeva. You will be given tools and resources to accelerate your consulting skills development.
Our Business Consulting team builds effective business and operational improvement strategies powered by Veeva’s unique industry insights and market-leading technology. Our offerings focus on speeding drug development, launching treatments more effectively, and shaping the best engagement for our customers.
Requirements:
Candidates should be graduating with an advanced degree or have 3-5 years of industry experience and be excited to pivot their career into consulting for a critical industry.
The anticipated start date is April 2027.
Work format: remote.
When applying, please indicate that you found the vacancy on Remocate.
What you'll do
As a member of the Pre-Sales Development Team, you will be responsible for helping the sales team to hunt out new customers for Unlimit. You will analyze leads, support the delivery of go-to-market campaigns, research businesses, and clients, help coordinate customer engagements at events, and manage customer databases and analysis tools. You will work as part of the wider Global Sales Team and to Unlimit’s Head of Global SDR.
Who you are
Details about candidate profile would be here in job description, if provided.
Requirements
Details about required qualifications or experience would be here in job description, if provided.
Benefits & Perks
Details about benefits or perks would be here in job description, if provided.
Tech stack
Details about tech stack would be here in job description, if provided.
Team description
Part of the Pre-Sales Development Team within the Global Sales Team; collaborates with the Head of Global SDR and supports campaigns and events.
Job Description Truv's platform is most powerful when it's embedded directly into the systems lenders already use. That means deep, well-run partnerships with the POS and LOS platforms at the center of the origination stack. This is a build-from-zero role. As our Partnerships Manager, Mortgage, you'll stand up Truv's partner motion and balance two priorities:
What you'll do
Land the Ecosystem – Sign and activate the POS/LOS and technology partners that put Truv in front of lenders where they already work.
Turn Partners into Pipeline – Build the joint go-to-market, integrations, and co-selling motions that convert partnerships into revenue.
Collaborate across Sales, Product, and Marketing, and work closely with the VP, Mortgage on ecosystem strategy.
Задачи:
— Развивать и реализовывать комплексные стратегии успеха клиентов для стимулирования роста бизнеса и удержания.
— Анализировать отраслевые тенденции и отзывы клиентов для принятия стратегических решений.
— Устанавливать и поддерживать отношения с ключевыми клиентами и заинтересованными сторонами в крупных организациях.
— Понимать бизнес-проблемы и желаемые результаты клиентов, рекомендовать решения на основе лучших практик Fenix24.
— Наставлять менеджеров по успеху клиентов (CSM) для поддержки их развития.
— Выявлять возможности роста в клиентской базе и помогать отделу продаж формировать предложения по дополнительным продажам.
— Устанавливать глубокое доверие клиентов для укрепления стратегических партнерств через регулярные контакты и квартальные обзоры бизнеса.
— Обеспечивать лидерство в области успеха клиентов и стратегическое планирование расширения аккаунтов.
— Строить прочные отношения с клиентами на разных уровнях.
— Глубоко понимать услуги Fenix24 и их соответствие программам клиентов для достижения положительных бизнес-результатов.
— Помогать руководству по успеху клиентов в разработке планов коммуникаций с клиентами, адаптированных к различным потребностям и вертикалям.
— Сотрудничать с внутренними заинтересованными сторонами (инженерный отдел, продукт, продажи, поддержка, руководство) для достижения целей клиентов, быть голосом клиента и обеспечивать видимость и/или эскалации.
— Предоставлять отчеты клиентам на уровне руководства, способные переводить технические данные в бизнес-кейсы.
Требования:
— Опыт работы в управлении успехом клиентов не менее 5 лет.
— Успешный опыт сотрудничества с различными подразделениями компании для увеличения внедрения и успеха клиентов.
— Понимание бюджетных циклов клиентов и их влияния на модели ежегодного повторяющегося дохода.
— Сильные навыки письменного и устного общения, включая умение строить отношения и лидерские качества.
— Навыки межфункционального управления для работы с несколькими отделами внутри и вне компании.
— Продвинутые аналитические навыки и способность преобразовывать сырые отчеты в документы для клиентов с использованием BI-софта и/или MS Office.
— Опыт работы с технологическими партнерами, продающими продукты в MSP-сфере.
— Управление контрактами в среде предоставления услуг.
— Понимание информационных технологий и лучших практик управляемых услуг.
— Опыт работы с соглашениями об уровне обслуживания и управлением контрактами.
— Опыт предоставления услуг в организации управляемых услуг.
— Опыт поддержки серверов, сетей, хранения данных и/или безопасности.
— Практическое применение принципов информационной безопасности.
Условия:
— Возможность удаленной работы.
Location: Japan (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
Make a difference.
The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams.
A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team.
What You’ll Be Doing:
Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
Deliver product and technical presentations to potential and existing customers
Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
Drive product conversations based on need and problems with customers
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material
What Makes You a Great Fit:
Located in Tokyo, Japan
5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership
You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.
You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
You love solving technical challenges and thrive on bringing creative solutions to our customers
You should have a technical mindset and a desire to grow technically
Experience with sales methodologies like MEDD(P)ICC is a plus.
Compensation & Rewards:
The OTE range we have for Japan is 14m - 18.5m JPY. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: North America
Workplace: Remote
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
Linear is in a unique position—we are profitable, which gives us the flexibility to invest thoughtfully as we grow. We want to build a company that scales well—not just in our product, but in how we run our GTM programs. In this role, you’ll design and evolve the systems and process that power our deal desk process. This person will help build the mechanics behind our sales-led deals: quotes, order forms, pricing, discount approvals, and contract terms. A strong candidate has run quote-to-cash at a SaaS company and can spot where the process is slow, manual, or leaky.
Location & work mode
Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America (west coast). We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you'll do
- Own the quote-to-order-form workflow: accurate quotes, correct terms, and a clean path from verbal yes to signed and billed
- Build and run the deal approval and discount matrix, so Account Executives know what they can self-serve and what needs sign-off
- Be the single point of contact for deal structuring questions that today land on Account Executives mid-deal
- Partner with Finance and Legal to keep the order-to-cash process clean, controlled, and free of revenue leakage
- Support usage-based and consumption deals as AI billing rolls out, from how they are quoted through the hand-off to billing
- Find and remove manual work: automate what can be automated, document what needs to be documented
- Help us get and stay audit ready by making sure deals are recorded correctly
What we're looking for
- 3-5 years in deal desk, order management, revenue operations, or quote-to-cash, ideally at a high-growth SaaS company
- Strong command of the full quote-to-cash cycle, from pricing and approvals through order form and billing hand-off
- Comfortable building process from scratch: workflows, approval logic, controls, and documentation, without a playbook handed to you
- Sound judgment on the tradeoff between deal speed and control, and on sensitive pricing and deal information
- A clear communicator who can hold a deal conversation with an Account Executive, Finance, and a customer, and have each one walk away with what they need
- Proficiency with CRM and quoting tools; experience with usage-based billing, multi-currency, or CPQ is a strong plus
What we offer
We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
- Remote-first with no required commute
Learn how we think and work
- A story about our mission: Read Me https://linear.app/readme
- Our hiring process: How we hire at Linear https://linear.app/now/how-we-hire-at-linear
- How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear
- How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear
- A video series: Conversations on Quality https://linear.app/quality
- Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear
- Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear
Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Location: New York, NY (HQ); San Francisco, CA; Toronto, ON
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a Customer Activation Manager at Ramp, you’ll help partner-sourced customers improve how they manage their finances. You’ll own a book of approximately 80 customers, guiding them through implementation and helping their teams adopt new workflows, including Ramp’s AI and agentic finance capabilities.
This role goes beyond getting customers live. You’ll work with finance leaders, their teams, and external partners to understand what needs to change, address resistance, and make sure customers see measurable value from Ramp. We’re looking for someone who’s led customers through change, is comfortable working with CFOs and Controllers, and uses AI regularly in their own work.
WHAT YOU’LL DO
- Guide partner-sourced customers from implementation through ongoing workflow adoption, with accountability for time to value and business outcomes.
- Build a change management plan for each account: identify stakeholders, understand what’s slowing adoption, and help customer teams work through it.
- Help CFOs and Controllers measure Ramp’s impact, including improvements in close cycles, spend visibility, variance reduction, and ROI.
- Manage relationships across the customer’s organization, including finance leadership relationships you’ll own independently.
- Use AI to prepare for calls, build customer materials, synthesize data, spot account risks, and reduce repetitive work.
- Help customers evaluate and adopt Ramp’s agentic finance capabilities, including the changes these workflows require in their teams’ day-to-day work.
- Work with Channel Partner Managers, Partner Consulting, Account Executives, and Technical Consulting to coordinate implementations and identify opportunities to expand Ramp’s use.
- Share recurring customer needs, product gaps, and feedback with Product.
WHAT YOU’LL NEED
- 5+ years in customer success, consulting, implementations, or a similar customer-facing role, with a consistent record of delivering customer outcomes and exceeding goals.
- Experience driving workflow adoption and managing organizational change, including navigating stakeholder resistance. Finance or fintech experience is helpful but not required.
- Regular, hands-on use of AI to prepare for calls, synthesize information, create customer-facing materials, and automate repetitive tasks.
- The ability to build a business case for workflow changes and explain their financial impact to CFOs and Controllers, connecting implementation progress to business results.
- Enough technical depth to work with Product and Engineering on integrations, APIs, and workflow design, and explain those topics to customers.
- Success in a fast-paced GTM environment, ideally at a SaaS or fintech company.
- Strong collaboration skills and the ability to get work done across Sales, Product, Operations, and other GTM teams.
NICE-TO-HAVES
- Experience helping customers adopt AI-powered or agentic workflows, with an understanding of what gets in the way of adoption.
- Familiarity with FP&A, accounting platforms such as NetSuite, Sage, QuickBooks, or Xero, expense management, or other finance workflows.
- Measurable results in expansion, retention, or time to value.
- Experience at a company where AI was central to the product or how the team worked.
- Experience managing 50+ customers at once, prioritizing across accounts, and turning open-ended problems into clear plans.
- Experience working with third-party partners or consultants on customer activation and new use cases.
- Experience in a high-growth company or startup, where priorities and processes change quickly.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Toronto, ON
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a Business Development Representative in our Toronto office, you will be focused on building Ramp’s presence in the Canadian market. In this high-velocity, high-impact outbound role, you will create qualified opportunities for Ramp’s Account Executives and bring in high-quality pipeline.
Our sales organization is looking for someone who is hungry, highly coachable, self-motivated and has a natural inclination for selling – a builder who can perform in ambiguity. As part of our early-stage team, you’ll act as the initial point of contact in prospecting and qualifying leads. If you’re eager to make an impact, embrace challenges and are passionate about playing a key role in defining Ramp’s presence in Canada and accelerating growth in this new market, this role is for you.
WHAT YOU’LL DO
- Source new business across Canada through outbound prospecting and outreach
- Identify the right finance, operations, and executive stakeholders within target accounts.
- Execute thoughtful, personalized multi-channel outbound campaigns
- Run confident cold calls and consultative discovery
- Clearly articulate and tailor Ramp’s value to prospective customers
- Handle objections with curiosity, composure, and persistence.
- Maintain accurate activity, account, contact, and opportunity data in Salesforce.
- Collaborate cross-functionally on feedback, competitive insights, local-market learnings
WHAT YOU NEED
- AI fluency as a daily habit. Ramp is a builder culture: if you don't instinctively reach for AI before doing things manually, this role will be a hard adjustment.
- Grit, ownership, and resourcefulness
- Strong written and verbal communication
- Strong research, organization, follow-through, and attention to detail
- Dedication to consistent self-improvement
- Self-starter with a high sense of urgency
- Comfortable operating in a fast-paced environment
- Ability to work 3x a week in Ramp’s Toronto office
NICE TO HAVE
- Professional proficiency or native-level fluency in French
- Experience exceeding quota in a B2B SDR/BDR or other outbound sales role.
- Experience selling B2B software, financial services, fintech, or to finance/exec teams.
- Experience with Salesforce, Sales Navigator, ZoomInfo, Outreach.
- Familiarity with the Canadian business or fintech landscape.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Customer Success Managers at Ramp drive value for customers and revenue for the business by ensuring fast, effective onboarding and activation of newly closed customers. As a Senior Scaled CSM, you’ll play a critical role in delivering high-quality outcomes at scale while helping shape the processes, playbooks, and customer strategy that fuel Ramp’s growth.
You’ll own a high-volume portfolio of micro-SMB and micro-MM customers, balancing efficiency and personalization through strong judgment, structured execution, and thoughtful use of scalable motions. This role is ideal for someone who thrives in fast-paced environments, operates with high ownership, and consistently drives customer outcomes.
WHAT YOU’LL DO
- Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions.
- Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints.
- Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows.
- Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals.
- Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed.
- Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system.
- Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively.
- Balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality.
- Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities.
- Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices.
- Act as a multiplier for the team by sharing insights, patterns, and coaching peers through examples and collaboration.
- Help maintain an industry-leading customer experience while operating at high volume and pace.
WHAT YOU’LL NEED
- 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS.
- Proven success managing a high-volume book of business while consistently driving customer outcomes.
- Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively.
- Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement.
- Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions.
- Data-informed mindset with experience using metrics and signals to guide decisions and assess risk.
- Proven track record of meeting or exceeding key performance metrics in fast-paced environments.
- High adaptability and comfort navigating ambiguity in a scaling organization.
- Strong curiosity about product design and the ability to communicate why Ramp works the way it does.
NICE TO HAVES
- Bachelor’s degree from an accredited university.
- Experience with accounting or ERP systems such as NetSuite, QuickBooks, Xero, or Sage.
- Background in financial services, fintech, or payments.
- Experience at a high-growth startup or in a scaled Customer Success organization.
- Prior experience contributing to enablement materials, playbooks, or process improvements.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
УдалённоWashington DC
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
ГибридNew York, NY (HQ); San Francisco, CA; Relocation expense coverage to NYC or SF (if needed)
УдалённоRemote (US); Remote (Canada); San Francisco, CA; New York, NY (HQ); Toronto, ON; Miami, FL; Relocation expense coverage to NYC or SF (if needed)
УдалённоRemote (US); Remote (Canada); San Francisco, CA; New York, NY (HQ); Toronto, ON; Miami, FL; Relocation expense coverage to NYC or SF (if needed)
ГибридSan Francisco, CA; Relocation expense coverage to NYC or SF (if needed)
Удалённо
senior
География найма не уточнена
seniorJapan (Remote)
УдалённоNorth America
ГибридseniorNew York, NY (HQ); San Francisco, CA; Toronto, ON; Relocation expense coverage to NYC or SF (if needed)
ГибридRelocation expense coverage to NYC or SF (if needed)
ГибридseniorNew York, NY (HQ); San Francisco, CA; Relocation expense coverage to NYC or SF (if needed)
Клиенты и продажи вакансии - страница 144 · Job Hunters