Location: EMEA; Portugal; Spain; Poland
✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY
The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.
We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:
- Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time
- Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek
- A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance
- The only B Corp-certified global employment platform ~ independently verified since 2023
Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.
And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.
👩💻 The Role
Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire this role requires you to be based within UTC 0 / +3 as you will be supporting the EMEA region.
Oyster is looking for an Offboard Operations Expert to join our Lifecycle Operations Department to help us deliver a fantastic support experience to our growing number of customers and team members.
Your role is dedicated to serving as a trusted primary point of contact during sensitive employment and offboarding situations. You will independently guide customers through complex individual cases and bulk offboardings ensuring they feel thoroughly supported, clear on local employment requirements, and confident in our service every step of the way.
Key Responsibilities
You are a key voice of Oyster to our customers and team members during sensitive HR and offboarding phases. You balance case management with proactive problem-solving to make complex processes seamless.
- Act as the primary point of contact for customers and team members, guiding them through standard and complex offboarding processes;
- Work collaboratively and cross-functionally with customer service colleagues, HR, finance, product, and legal experts to resolve queries and then share your knowledge with the whole customer-facing team to create a great experience for our customers, and to keep the streamlined process.
- Consistently meet individual weekly service delivery goals, adherence to SLAs, and customer satisfaction (CSAT) metrics;
- Handle complex customer inquiries and escalations with clarity and empathy, knowing when to leverage manager support for high-risk situations;
- Lead and project manage small bulk offboardings (5+ team members), coordinating requirements asynchronously and synchronously with internal cross-functional partners;
- Identify opportunities to tweak existing playbooks and workflows to eliminate bottlenecks and boost operational efficiency;
- Maintain exceptional data accuracy on the Oyster platform and keep all ticket communications clear and up to date;
- Participate in small project initiatives, contribute to internal knowledge bases & help center articles and support team members through peer learning.
Core Requirements
- 3+ years of experience in customer service or customer-facing operations, with a strong background in HR, People Operations or People administration.
- Demonstrated experience managing complex employee-lifecycle cases and small group transitions or bulk workflows.
- Experience supporting employees or customers across multiple countries, regions or employment jurisdictions.
- Exposure to employment practices within EMEA is strongly preferred.
- Strong SLA and metrics focus, with a track record of achieving individual output and quality goals such as CSAT and turnaround times.
- Strong process orientation and confidence using self-service playbooks, asynchronous tools and cross-functional expertise to resolve incomplete or complex information.
- An empathetic, human-centred approach to customer support, particularly during sensitive employment transitions.
- Strong analytical curiosity and the ability to identify the underlying issue behind a customer request rather than addressing only the immediate question.
- Excellent time management and prioritisation skills, with the ability to manage multiple cases, deadlines and regional dependencies independently.
- Excellent written and verbal communication skills, including the ability to adapt communication for customers, team members and internal stakeholders across different cultures and jurisdictions.
- Strong attention to detail and sound judgement when working with sensitive, confidential or compliance-related information.
- Collaborative mindset and willingness to share knowledge, support colleagues during busy periods and work effectively within a distributed global team.
- Remote-first mindset and alignment with Oyster’s mission to create global employment opportunities.
- AI & Workflow Automation: Actively embraces emerging AI technologies, with a willingness to continuously learn, experiment and identify opportunities to improve workflows, productivity and operational excellence.
You’ll also need
- A reliable home internet connection, or the ability to obtain one.
- Fluent English language skills.
- The ability to work within the required regional timezone coverage for your assigned EMEA portfolio, while maintaining appropriate overlap with the broader global team.
HOW WE WORK TOGETHER AT OYSTER
Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team.
Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us.
HOW YOU WORK
With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster:
- Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.
- Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
- Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service.
- Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.
- Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
- WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.
✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE
We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.
Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.
To create the best experience for our new hire this role requires you to be based within UTC 0 / +3 as you will be supporting the EMEA region; The ability to work within the required regional timezone coverage for your assigned EMEA portfolio, while maintaining appropriate overlap with the broader global team; EMEA
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Role overview | Context
Checkout.com http://Checkout.com built its name serving the world's largest enterprises. We're now growing into many more types of customer: businesses of every size, including self-serve, startups integrating straight from our docs, and platforms (software companies, payfacs and marketplaces) that onboard thousands of sellers through our APIs. As our product range grows, that takes us from thousands of customers to millions.
At that scale, the decision about who we work with, and on what terms, can't be a manual review at the end of a sales process. It has to be a product. It decides how quickly a good business goes live, how much it costs us to serve them, and how confident our regulators and scheme partners are in us. We're looking for a senior Engineering leader to own that decision.
This team decides which businesses we can work with and on what terms. It covers business verification, screening, underwriting, ongoing monitoring and financial crime. It's a shared platform that serves every one of our businesses. Its users are our customers (directly, or through the platforms they sign up with) and, internally, our Risk, Compliance and Financial Crime teams and the analysts who run reviews and investigations.
Much of what we have today was built segment by segment and market by market, for a smaller number of large customers. The next chapter is one opinionated, configurable decisioning platform. Enterprise, platform and SMB customers should all run on the same foundations, with the right depth of checks and the right terms for each. That way a new product, segment or market doesn't mean rebuilding our controls, and this team isn't on the critical path for every launch.
ROLE OVERVIEW | RISK, VERIFICATION & COMPLIANCE
The remit covers:
- Risk decisioning: underwriting, risk tiering, exposure limits, reserves and settlement terms, and when to restrict or offboard, re-assessed across the customer lifecycle.
- Business verification: company, ownership, document, bank account and website checks, run once for every segment.
- Financial crime: sanctions and PEP screening, AML and transaction monitoring, and the controls, audit trails and reporting behind our regulatory obligations.
- Decisioning platform: the shared infrastructure that runs these checks automatically for every market and customer type.
You'll partner closely with the teams that own onboarding and identity verification.
ROLE OVERVIEW | REMIT AND RESPONSIBILITIES
You'll be comfortable building and scaling critical platforms in a regulated environment, where correctness, auditability and availability matter as much as speed. You'll balance two goals that are often in tension: making it fast and easy for good businesses to work with us, and keeping bad actors out and the business compliant.
This is a change role. You'll assess what we have, set a clear direction, and move us from segment-specific, analyst-led processes to an automated decisioning platform, without pausing the business while you do it. You'll do this in close partnership with Product, Risk, Compliance, Financial Crime and Legal, and with the leaders of the businesses that depend on the platform.
You'll directly lead an established team of engineers and managers of varying seniorities. Amongst other duties, you'll have impact across:
- Setting the technical vision and strategy for Risk, Verification & Compliance. That includes deciding what we build once and share, and what each segment, product or market configures.
- Building a decisioning platform that automates the decisions that don't need a human, safely, and sends the rest to the right analyst with the context they need. Our automation rate sets our cost to onboard and to serve.
- Making risk dynamic across the customer lifecycle. New businesses start on terms that match the signals we see: limits, reserves and settlement speed. Those terms relax automatically as the business trades well, and we act quickly when the signals change. This starts with simple rules and evolves into machine learning.
- Making decisions explainable, so that customers, partners and our own analysts understand why a decision was made and what happens next.
- Giving Risk and Compliance the dials. Acceptance criteria, early-life controls and policy should be configuration that can be changed, tested and measured by cohort, not a code change.
- Keeping our financial crime controls ahead of growth. Screening and monitoring have to scale from large enterprises to a very large base of smaller businesses, through new channels, payment methods and products.
- Leading the design and delivery of verification, screening, underwriting and monitoring systems that are accurate, auditable and highly available.
- Representing Engineering in regulatory, audit, scheme and partner conversations where needed.
- Managing and developing a high-performing team of individual contributor (IC) Engineers and Engineering Managers, providing guidance, support and career development.
- Striving for best practice on hiring, coaching and enablement, and being a magnet for top talent.
ROLE OVERVIEW | DESIRED BACKGROUND, CORE COMPETENCIES
The ideal candidate for the role will bring:
- Experience leading multi-level engineering organisations (EMs and ICs) through growth and change, with a track record of developing leaders, not just hiring them.
- A record of transforming critical platforms while the business kept running: multi-year re-architecture, migrations, or consolidating several systems into one.
- Experience building and operating mission-critical decisioning or rules platforms at scale. Ideally these served several customer segments, products or markets from a shared foundation.
- Experience in a regulated environment (financial services, payments or similar), where compliance, auditability and risk are part of the engineering problem.
- Deep technical understanding of cloud-native, distributed and data-heavy systems, including how to run ML models safely in production.
- Exceptional collaboration skills, with a proven ability to partner with senior cross-functional stakeholders, particularly in Risk, Compliance, Financial Crime and Legal, and to make clear trade-offs in a complex stakeholder landscape.
- Ideally, domain knowledge in KYB, AML and financial crime, underwriting, fraud or merchant risk. Experience with self-serve or high-volume onboarding, or with platforms and their sub-merchants, is a strong plus.
- Humility, low ego and an ideal ambassador for our mission, values and operating principles.
If you feel that you don't meet all the requirements but think you might still be right for the role, please consider continuing in the process. We're always keen to build relationships with leaders who resonate with our mission and values.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
- Lead and manage the HR function, including recruitment, HR operations and employee relations. - Develop and implement HR strategies, policies and procedures aligned with business objectives.
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Location: EMEA - Remote
Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.
Money is moving onto the internet, and the shift has a name:
Open Money.
This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day.
About People & Talent
People and Talent support the entire MetaMask community. We strive to be the destination employer of choice for our ecosystem. That goal is embedded in all the work we do to attract, retain and support our amazing talent. By joining our team you'll be working with a diverse group of incredible individuals who put 'people first' and are designing and building the workplace of the future.
This role sits within our People Operations, Data & Systems ('PODS') team, which operates as a cohesive, global team within People & Talent. We drive operational excellence across the employee lifecycle by streamlining processes, strengthening programs and policies, and building scalable, intuitive systems that empower teams to do their best work.
We delight our customers (employees, managers, and partners) by delivering a dynamic and engaging people experience that evolves with creativity, curiosity, and accountability. Through intentional process design, thoughtful automation, and a commitment to service excellence, PODS builds scalable, sustainable people programs that support our teams and the business.
What you'll do
As a Senior People Operations Associate, you will be a day-to-day owner of global People Operations, serving as our subject matter expert for Europe, while also contributing to the programs and systems work of the PODS team and leading People Operations projects from scoping through delivery. You will manage the employee lifecycle from pre-boarding through offboarding, administer leaves, keep employee data accurate in our HR systems, and help ensure our practices remain compliant with local labor law and GDPR. Just as importantly, you will look for ways to make that work more scalable by documenting processes, enabling self-service, and applying automation and AI wherever they improve accuracy, efficiency, and the employee experience.
Employee Lifecycle Operations
Manage end-to-end lifecycle processes globally, including pre-boarding, onboarding, employee changes, internal transfers, and offboarding.
Prepare and process employment contracts, amendments, and new-hire documentation in line with local requirements, partnering with Legal where needed.
Administer parental, medical, and other statutory and company leaves, as well as benefits, across multiple countries.
Coordinate with Payroll on hires, terminations, compensation changes, and leaves to ensure timely and accurate processing.
Partner with Employer of Record (EOR) providers and other external vendors (such as payroll, benefits, and immigration counsel) to onboard, support, and manage employees, including in countries where we do not have a local entity.
Support immigration and relocation processes in partnership with external counsel, including tracking work authorization and ensuring documentation is complete.
HR Systems, Data & Compliance
Maintain accurate employee records in our HRIS (ADP Workforce Now), performing regular audits, reconciliations, and data cleanup.
Serve as the subject matter expert for European labor law and data privacy requirements, including GDPR, and help ensure compliance across the countries where we operate, escalating risks appropriately.
Serve as a trusted point of contact for employees and managers on policy, leave, and process questions, balancing empathy with compliance.
Process Improvement, Automation & Documentation
Identify manual, repetitive, or error-prone processes and propose or implement automation and AI-enabled solutions, particularly for employee self-service and routine request management.
Create and maintain clear documentation, including guides, FAQs, and process maps, that enable employees, managers, and the People team to self-serve.
Lead and own global and regional People projects end to end, from scoping through delivery, such as system enhancements, policy rollouts, and support for new entity openings, working with Finance, Legal, and Payroll.
Would be great if you brought this to the role
People Operations & Compliance
Experience in People/HR Operations in a global or multi-country environment, ideally in a fast-paced or scaling organization.
Strong working knowledge of UK and European employment practices, statutory leave, and GDPR / UK GDPR considerations.
Hands-on experience with onboarding, offboarding, employee lifecycle changes, and leave administration.
Familiarity with immigration processes and global hiring or relocation support is a plus.
Experience working with Employer of Record (EOR) providers and other third-party vendors, including managing vendor relationships and resolving issues across multiple providers.
Experience drafting, updating, and maintaining employee policies and documentation.
Systems, Data & Technical Skills
Hands-on experience with an HRIS, ideally ADP Workforce Now.
Strong attention to detail and a track record of maintaining data integrity through audits and reconciliations.
Strong Excel/Google Sheets skills (lookups, pivot tables, data validation) for reporting and analysis.
Comfort experimenting with automation and AI tools, such as workflows, bots, scripting, or AI-enabled features within existing tools.
Collaboration & Communication
Clear, professional communication with employees, managers, and cross-functional partners such as Payroll and Legal.
Strong organizational skills and the ability to manage multiple concurrent requests, anticipating bottlenecks before they affect deadlines.
Discretion in handling sensitive and confidential information.
A service-oriented mindset with the ability to balance responsiveness with thoughtful, scalable solutions.
Experience & Background
5+ years of experience in People Operations, HR Operations, HR Administration, or a related role.
Extensive experience supporting employees in the UK and Europe, along with exposure to other regions, is strongly preferred.
Fluency in English is required; a second major European language is a plus.
Comfortable working independently and driving work from idea to execution.
Experience leading or owning projects from scoping through delivery, including coordinating cross-functional stakeholders and driving work to completion.
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.
In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.
MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.
It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.
As our Junior IT Administrator, you'll own the full device and access lifecycle, from a new hire's first laptop to an employee's final offboarding, and build the systems that make it repeatable at scale.
УдалённоjuniorSupport employees across time zones with clear, prompt communication on IT issues, hardware needs, and access requests; Clear written communication in English; comfortable coordinating across time zones with employees, vendors, and internal stakeholders
Location: New York, NY
Workplace: Hybrid
ABOUT THE COMPANY
Rain is the global stablecoin payments platform for enterprises, neobanks, platforms, developers, and AI agents. Our technology allows partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As both a Visa and Mastercard Principal Member, Rain issues cards that work at more than 175 million merchant locations in over 220 countries and territories. Built natively for stablecoins and trusted by more than 100 organizations worldwide, Rain delivers secure, scalable infrastructure that makes money move freely and instantly around the world.
You will have the opportunity to deliver massive impact at a hypergrowth company backed by some of the top investors in fintech, crypto, and SaaS. In January 2026, we closed a $250M Series C led by ICONIQ, valuing Rain at $1.95B, with Sapphire Ventures, Dragonfly, Bessemer Venture Partners, Galaxy Ventures, FirstMark, Lightspeed, Norwest, and Endeavor Catalyst also participating. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk.
OUR ETHOS
We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.
WHAT YOU'LL DO
IT support, Services and Vendor management
- Own day to day end user support across hardware, software, accounts and access requests, serving as the primary point of contact through Console helpdesk and Slack.
- Run full IT onboarding and offboarding, including device provisioning through JumpCloud and Apple Business Manager, account setup and the new hire IT and security session.
- Own IT asset and inventory management across all offices, tracking hardware through its full lifecycle from procurement and assignment to refresh and retirement, with an accurate inventory
- Improve and document IT processes, including workflows, runbooks and onboarding guides, and drive down recurring ticket volume.
- Manage the SaaS portfolio, including licenses, renewals, enterprise tier upgrades and rightsizing spend.
- Lead vendor management and vendor security reviews, evaluating new tools, negotiating pricing and terms and onboarding approved vendors.
- Own onsite IT, networking and AV across all Rain offices, including UniFi network management, conference room infrastructure and physical security systems
Automation, agentic AI and identity engineering
- Design and build automation that eliminates manual toil across IT, HR and security, from simple scripts to agentic AI workflows.
- Architect and operate identity lifecycle automation in Okta and Okta Workflows, including joiner mover leaver provisioning and instant deprovisioning across the SaaS stack.
- Write and maintain scripts and lightweight internal integrations in Python and JavaScript to connect platforms that lack native integrations.
- Build AI assisted helpdesk deflection and self service flows that resolve common requests automatically and route the rest with context attached.
- Identify high leverage automation opportunities and ship reliable, monitored solutions with proper error handling and alerting.
- Document all automation processes, system architecture and Okta configurations thoroughly so the work is maintainable and knowledge transfers cleanly.
Security and Compliance
- Support SOC 2 Type II, PCI DSS and GDPR efforts, including evidence collection, access reviews and control monitoring using tools such as Vanta.
- Help enforce endpoint and access security across CrowdStrike, JumpCloud and Okta, including device posture and conditional access.
- Assist with security alert triage and incident response in coordination with the IT Manager.
YOU ARE LIKELY TO SUCCEED IF YOU HAVE:
- 5 or more years in IT support, IT systems engineering or automation engineering, ideally at a startup or hypergrowth company.
- Hands on Okta administration experience, including SSO, MFA, Group Rules and Universal Directory, with Okta Workflows a strong plus.
- Scripting and automation proficiency in Python and JavaScript for API interaction and system management.
- Familiarity with a modern SaaS and endpoint stack such as Google Workspace, Slack, JumpCloud, CrowdStrike and more.
- Hands on experience with office networking and AV such as UniFi, and comfort supporting onsite infrastructure across multiple offices.
- A working understanding of compliance frameworks such as SOC 2, PCI DSS and GDPR and how IT controls map to them.
- Strong end user support instincts and excellent written and verbal communication.
- Experience as part of a lean IT team (or a team of one), handling everything from end-user support to systems and infrastructure
- A bias toward action and genuine comfort wearing many hats and filling gaps across corporate IT and security on a small team.
NICE TO HAVE:
- Experience in fintech, payments or another regulated and high compliance environment.
- Experience with agentic AI tools and building AI powered internal workflows.
- Vendor negotiation and SaaS cost optimization experience.
THINGS THAT ENABLE A FULFILLING, HEALTHY AND HAPPY EXPERIENCE AT RAIN:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working ☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits 🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness 📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals 🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits ✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.
webAI is looking for a People Operations Generalist Contractor to manage employee relations, HR operations, benefits, leave, offboarding, compliance, and manager support.
Location: Mexico
POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
About Incode
Incode is a Series B unicorn ($2 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast.
The Impact You’ll Make
Everyone in our Mexico City office relies on IT to get their work done. As our
IT Support Analyst
, you’ll be the first point of contact for IT in the office — the person colleagues come to when a laptop won’t connect, an account is locked, a meeting room won’t start, or a new hire needs to be up and running on day one.
You’ll work onsite, resolve Level 1–2 issues across identity, laptops and devices, Microsoft 365, collaboration tools and office technology, and escalate the deeper problems to Level 2 with the context already gathered. The goal is simple: fast, reliable help in person, clean handovers when an issue needs more than you can fix, and an office that runs smoothly every day — with room to grow into deeper Level 2 work as you build depth across our stack.
What You’ll Own & Drive
Level 1–2 onsite support
— Be the first point of contact for the CDMX office. Gather the right context, resolve common software, hardware, access and connectivity issues on macOS and Windows, and escalate what needs Level 2 with a clear summary, the steps already taken and the evidence collected. Confirm the fix with the person and record it in the ticket.
Identity and access operations
— Handle password and MFA resets, account unlocks, and group and app assignments in Okta. Run the onboarding and offboarding checklists end to end, so new hires have their account, apps and laptop ready on day one and leavers’ access is removed on time and confirmed.
Devices and inventory
— Prepare, enroll, wipe and reassign Mac and Windows laptops in Iru (Kandji) and Intune. Troubleshoot devices that won’t enroll, show non-compliant or miss an app. Keep the asset inventory accurate from receipt through reassignment and retirement, and keep spares ready so a replacement is never far away.
Microsoft 365 and collaboration tools
— Assign and reclaim licenses, create shared mailboxes and distribution groups, and fix common Outlook, Teams and OneDrive issues. Support colleagues on Slack, Zoom and Notion, and escalate mail-flow, security or tenant-level issues to Level 2 with the evidence in hand.
Office technology
— Keep Zoom Rooms, AV, Wi-Fi and printers working with a routine of checks, not only when something breaks. Run first-level network troubleshooting and hand the rest to Level 2 or the vendor with clear symptoms. Prepare rooms, guest Wi-Fi and loaner equipment for events and customer visits, and work with Security and Facilities on badges, doors and cameras.
Licenses, vendors and purchasing
— Reclaim licenses at offboarding and track renewals. Request and compare quotes, raise purchase requests, check deliveries against orders and flag invoices that don’t match. Keep vendor contacts, warranties and serial numbers where the team can find them.
Service desk practice and documentation
— Work the ticket queue in Unthread, our Slack-based service desk: keep tickets updated, prioritize by impact and urgency, and separate one-off incidents from recurring problems. Write short help articles and checklists that reduce repeat tickets, and raise the patterns you see to Level 2.
The Qualities That Set You Apart
You diagnose before you fix
— You ask what changed, when it started and who else is affected, and you know where to look first.
You follow through
— You stay with an issue until the person confirms it’s fixed, even when it crosses teams or vendors.
You stay calm under pressure
— A meeting room failing before an important call or a busy office day doesn’t throw you off.
You care about the people you support
— A good experience for colleagues matters to you as much as the fix itself.
You communicate clearly
— You explain technical things in plain language, in English and Spanish, in person and in writing.
You keep things in order
— Tickets updated, checklists current, inventory accurate; you notice recurring issues and raise them.
You’re curious
— You want to understand how things work, and you learn from Level 2 to grow into deeper work.
Your Background
3+ years
in IT Support, Service Desk or Help Desk roles, including time as the first point of contact for an office — and the ability to work
onsite from our Mexico City office
.
Identity and access
— hands-on, day-to-day operation of
Okta
or a comparable identity provider: password and MFA resets, unlocks, groups and app assignments, and onboarding/offboarding from a checklist.
Device management
— hands-on preparation and support of macOS and Windows laptops in an MDM such as
Iru (Kandji)
, Jamf or
Microsoft Intune
: enrollment, app installs, compliance troubleshooting, remote wipe.
Microsoft 365
— user-level administration (users, licenses, shared mailboxes, groups) and troubleshooting of Outlook, Teams and OneDrive.
Service desk
— experience working a ticket queue with clear notes and priorities, and writing help articles or runbooks others use.
Office technology
— Zoom Rooms or similar video-conferencing systems, printers, and first-level Wi-Fi and network troubleshooting.
Licenses and purchasing
— tracking software licenses and renewals, and supporting hardware purchases: quotes, purchase requests, deliveries and invoice checks.
Tools
— Slack, Zoom, Notion, macOS and Windows.
Language
— fluent English (spoken and written) and Spanish.
Nice to have:
ITIL
Foundation or working knowledge of ITSM practices.
Meraki
or other cloud-managed networking at dashboard level, and access-control systems.
Scripting (
PowerShell
,
Bash
or
Python
) or no-code automation tools (
Okta Workflows
,
Tines
,
n8n
) to remove recurring manual work.
Experience with IT asset management tools.
Experience supporting a global or multi-site company through a Slack-based service desk.
Why Incode?
Mission with Meaning
– Shape how billions of people prove identity—safely, simply, and ethically.
Rocket-Ship Growth
– Join at an inflection point where your strategies will compound in value for years.
Elite Team & Backing
– Work on a truly global team with top engineers, designers, and investors who share your ambition to dominate a category.
Ownership & Autonomy
– Operate like a founder with the resources of a unicorn.
Global Impact
– Every program you launch will reverberate across industries and continents.
Ready to ignite the future of trust?
Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.
Aspects of our Culture:
High performance
Freedom & responsibility
Context, not control
Highly aligned, loosely coupled
Continuous Feedback
Promotions & Development
Learn more about
Life at Incode
!
Benefits & Perks:
Flexible Working Hours & Workplace
Open Vacation Policy
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.
Applicant Data Privacy:
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Senior IT Engineer on the IT Engineering team, you’ll shape how identity and access work across 1Password. You’ll lead Identity and Access Management (IAM) initiatives, improve our Okta environment, and help expand Infrastructure as Code (IaC) and artificial intelligence (AI)-enabled workflows across IT. Your work will make secure access simpler and more reliable, helping advance 1Password’s mission to create a safer, simpler digital future for everyone.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
This is a remote opportunity within Canada and the US.
What we're looking for:
• Bring substantial experience in a technical IT role, including experience in IT engineering or systems administration.
• Administer Okta or a comparable Identity Provider (IdP), such as Microsoft Entra ID, in a production environment.
• Apply identity protocols including Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM) to connect applications.
• Build integrations and automation using Representational State Transfer (REST) APIs and scripting languages such as Python and Bash.
• Use infrastructure or configuration as code with Git-based workflows, including pull requests and code review.
• Demonstrate experience applying AI to accelerate or replace team workflows, while managing project timelines, risks, stakeholder communication, and organizational change.
• Bring experience managing an IdP with Terraform, using 1Password Enterprise and Device Trust, or supporting Service Organization Control 2 (SOC 2), Sarbanes-Oxley (SOX), or ISO 27001 audits.
What you can expect:
• Operate and improve Okta, including tenant configuration, policies, lifecycle management, and complex identity issues.
• Lead IAM initiatives from concept through rollout, including role-based access control, access reviews, and onboarding and offboarding automation.
• Build safeguards that make identity and access changes safer to deploy and easier to audit.
• Design durable application integrations using SAML, OIDC, SCIM, and custom API work where needed.
• Simplify access requests and employee lifecycle processes so secure workflows are also efficient workflows.
• Partner with IT, Security, and Device Infrastructure teams to plan rollouts, manage risk, establish identity practices, and support audit and compliance work.
• Participate in the on-call rotation and provide clear guidance on identity and access questions across 1Password.
USA-based roles only: The annual base salary for this role is between $117,000 USD and $164,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $103,000 CAD and $144,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: UNITED STATES - Remote, EMEA - Remote, LATAM - Remote, CANADA - Remote
Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.
Money is moving onto the internet, and the shift has a name:
Open Money.
This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day.
About the role
MetaMask is building the infrastructure for a decentralised web. Our TechOps team keeps that infrastructure running — reliably, securely, and at scale. As a Senior Systems Administrator, you'll own the technical backbone that our engineers, product teams, and operations depend on every day.
You'll work across cloud and SaaS environments, driving improvements that raise the bar on system reliability and operational maturity. You'll be expected to bring judgment, initiative, and technical depth — and to operate with significant autonomy.
As a member of the TechOps team, you will drive the operational reliability of the technical ecosystems utilized by our global workforce. Beyond day-to-day administration, you will spearhead high-impact infrastructure initiatives that define our organizational maturity and technical trajectory. As the main IT point of contact for our employees, you will also assist with technical projects as we scale various teams.
What you'll do
Ticket management and remote support
Hardware and software support
Networking
Videoconferencing (both digital and physical)
Onboarding and offboarding tasks for new hires and departing employees
Procuring and shipping equipment to remote employees across the EU
General technical assistance
Execution of large-scale technical projects and company-wide technology initiatives
Work as part of the team responsible for the administration, performance, and reliability of cloud infrastructure across multiple environments, including Okta, Google Workspace, Slack, Zoom and Atlassian
Manage and evolve hybrid systems, ensuring seamless integration with cloud workloads
Administer and optimise the SaaS and MDM tooling stack that supports a globally distributed workforce
Lead incident response for critical systems, including root cause analysis and post-incident review
Build and maintain automation to reduce manual overhead and improve system observability
Define and enforce security and access control policies across platforms
Partner with the Security teams to support compliance requirements
Contribute to technical documentation and runbooks that raise team-wide operational standards
What you'll bring
5+ years in systems administration or infrastructure engineering roles
Strong working knowledge of cloud infrastructure environments
Experience administering enterprise SaaS platforms and MDM solutions (e.g. Jumpcloud, Okta)
Solid understanding of networking fundamentals, identity management, and access control
Track record of operating autonomously and making sound technical decisions under pressure
Clear communicator — able to translate technical complexity for non-technical stakeholders
Nice to have
Experience in a web3, fintech, or high-growth tech environment
Exposure to security frameworks or compliance programmes (SOC2, ISO 27001)
Experience supporting globally distributed, fully remote teams
Experience across at least two major cloud providers (AWS, GCP, Azure)
The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range.
US pay range (not including bonus, equity or other benefits)
$138,745
—
$202,336 USD
In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.
MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.
It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.
Location: Ho Chi Minh City, Vietnam
Top 3 Reasons To Join Us
International Environment
Working on the latest tech for the Insurtech Market Leader
Exposure to Diverse HR Functions
About Us
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
We are a leading global no-code insurance platform for health, life, and P&C
We're the winner of the Insurtech of the Year in all of Asia and other awards globally
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
We are fully funded and backed by reputable VC funds and strategic institutional investors
We have a global presence in Asia, EMEA and the Americas
We've grown our annualized revenue by over 30x since January 2021
We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world
About The Role
We are seeking a motivated and enthusiastic Human Resources Intern to join our HR team. This is a fantastic opportunity for a student or recent graduate who is looking to gain practical experience in a dynamic and fast-paced environment.
The HR Intern will support a wide range of HR activities and projects, including document management, recruitment coordination, onboarding and offboarding processes, employee engagement events, and general HR administration.
What You Will Do
Assist with maintaining, organizing and preparing HR-related documents
Support the onboarding and offboarding processes, including preparing documents, collecting fingerprints, and conducting office tours
Support employee engagement initiatives and office events
Assist with recruitment activities, including candidate sourcing and interview scheduling when required
Provide general HR and administrative support, such as scanning, filing, pantry arrangements, and vendor coordination
Contribute to HR projects and process improvement activities as assigned
Undertake other duties as assigned
What We Need
Currently enrolled in a Bachelor's degree program in Human Resources, Business Administration, or a related field, or a recent graduate
Strong organizational and time management skills
Excellent communication and interpersonal skills
Ability to maintain confidentiality and handle sensitive information
Proficiency in Google Workspace
Keen attention to detail
Proactive and willing to take initiative
Ability to work collaboratively in a team environment
Positive attitude and eagerness to learn
Must be based in Ho Chi Minh City, Vietnam
Why You'll Love Working Here
International Environment
Professional Development Opportunities
Company activities and events
CoverGo Company
Video
By submitting your application, you confirm that you have read, understood, and accepted the content of CoverGo’s
Privacy Notice
and you consent to the processing of your data as part of this application.
Location: Remote; New York, NY; San Francisco, CA
Workplace: Remote
We are building AI to simulate the world through merging art and science.
We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world.
World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached.
Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.
*Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers.
ABOUT THE ROLE
*Open to hiring remote across the US — we also have offices in NYC, San Francisco, and Seattle
We’re looking for a Senior HR Generalist to own the day-to-day of Runway’s HR function and shape how it scales. You’ll run core programs end to end, advise managers and employees on sensitive situations, unblock teams so they can move faster and build the processes that keep a fast-growing team compliant and well supported. You’ll work directly with the HR Manager as a strategic partner, and you’ll have the autonomy to make decisions, set priorities and fix what’s broken without waiting to be asked.
WHAT YOU’LL DO
- Own the employee lifecycle from onboarding through offboarding for full-time employees and contractors, and keep improving the process as the team grows
- Own HRIS administration and data integrity in Rippling, including reporting, audits and workflow automation
- Manage employee visa and immigration processes in partnership with outside counsel
- Oversee leave administration and accommodations across jurisdictions, and keep policies and practices compliant with current employment law
- Run key programs end to end with the HR Manager, including performance reviews, open enrollment, engagement surveys and compensation cycles
- Act as the go-to resource for employees and managers on benefits, policies and HR processes
- Identify gaps in HR operations and ship fixes: updated policies, clearer documentation and more efficient tooling
- Pitch in wherever the team needs; no task is too small if it moves things forward
WHAT YOU’LL NEED
- 5+ years of experience in an HR Generalist or people operations role at a high-growth company
- Deep working knowledge of benefits, leave administration, immigration basics and employment law across multiple states
- Experience running company-wide programs such as performance cycles, open enrollment and engagement surveys
- Strong HRIS skills, with Rippling experience a strong plus
- Clear written and verbal communication, and the credibility to advise managers and senior leaders
- Comfort operating independently in a fast-paced, ambiguous environment
- Exceptional organization and attention to detail
- A high ownership mindset and a team-first attitude
Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.
There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.
Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.
WORKING AT RUNWAY
Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you.
We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.
More about Runway
- Universal World Simulator https://runwayml.com/world-simulator.html
- GWM-1 https://runwayml.com/research/introducing-runway-gwm-1
- Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5
- General World Models https://runwayml.com/research/introducing-general-world-models
- Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section
- Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section
- Runway Studios https://runwayml.com/studios
We're excited to be recognized as a best place to work:
Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024
Location: Afton, Texas
Who We Are:
Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America.
The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia.
Additional information about Galaxy's businesses and products is available on
www.galaxy.com
.
What We Value:
We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.
Seek Excellence.
Be Selective To Be Effective.
Be Highly Aligned, Loosely Coupled.
Disagree Transparently.
Encourage Independent Decision-Making.
Build Dream Teams.
Who You Are:
You are a hands-on technical professional who enjoys working directly with enterprise infrastructure and helping colleagues solve IT problems. At Galaxy’s Tier 4 AI data center in Afton, Texas, you will work closely with Site Reliability Engineering and Network Engineering to deploy and maintain high-density GPU compute and high-performance networking infrastructure. You are comfortable troubleshooting servers,
physical connectivity, Windows and macOS endpoints, and day-to-day employee technology issues. You follow documented procedures, communicate clearly, and are
eager to grow your networking, systems administration, and infrastructure engineering skills.
What You'll Do:
Site Reliability Engineer (SRE) works to execute infrastructure deployments, maintain server and network hardware, troubleshoot physical connectivity, and support data center reliability. It also serves as an on-site IT support resource for Windows and macOS devices, endpoint management, account administration, and general technical troubleshooting
.
Key Responsibilities:
Network Cabling & Connectivity
Install, label, route, and maintain copper and fiber optic cabling.
Troubleshoot physical connectivity involving cables, transceivers, patch panels,
and switch ports.
Perform basic copper and fiber connectivity testing using appropriate tools.
Assist Network Engineering with physical-layer troubleshooting, equipment installation, and connectivity changes.
Document cabling issues, port assignments, equipment connections, and rack elevations.
Escalate complex network issues with clear troubleshooting findings.
Onsite IT & End-User Support
Provide Tier 1 and basic Tier 2 support for hardware, software, operating systems, account access, and connectivity.
Provision, configure, deploy, troubleshoot, and maintain Windows and macOS laptops, desktops, and endpoint devices.
Assist with device enrollment, configuration, application deployment, and compliance through MDM platforms such as Microsoft Intune.
Support user accounts, password resets, access troubleshooting, and basic group management in Active Directory and Microsoft Entra ID.
Troubleshoot Microsoft 365 applications, including Outlook and Teams.
Support onboarding and offboarding, including device preparation, access, and equipment recovery.
Install and troubleshoot printers, peripherals, conference room equipment, and on-site technology.
Maintain device assignments, asset inventory, and endpoint lifecycle records.
Track, document, and resolve IT support requests through the ticketing system.
Infrastructure Reliability & Operational Support
Respond to infrastructure alerts, hardware failures, and onsite incidents under SRE and Network Engineering direction.
Perform routine equipment inspections and basic infrastructure health checks.
Assist incident investigations by gathering information and performing on-site diagnostics.
Follow change management, maintenance windows, and documented SOPs/MOPs.
Document completed work, troubleshooting, and infrastructure changes.
Collaborate with engineering teams and vendors to resolve technical issues.
Participate in scheduled maintenance, including occasional after-hours work.
What We’re Looking For:
1–3 years of experience in data center infrastructure, IT support, desktop support, or a related technical role.
Hands-on experience installing, cabling, maintaining, or troubleshooting physical servers, switches, or enterprise IT equipment.
Familiarity with racks, structured cabling, fiber optics, and basic data center hardware maintenance.
Experience supporting and troubleshooting Windows and macOS.
Familiarity with endpoint management or MDM solutions, preferably Microsoft Intune.
Basic experience with Active Directory and/or Entra ID user account and access management.
Understanding of IP addressing, Ethernet, DNS, DHCP, and basic connectivity troubleshooting.
Experience troubleshooting end-user hardware, software, and peripherals.
Familiarity with IT ticketing, technical documentation, and inventory management.
Ability to follow technical instructions and engineering direction accurately.
Strong communication, organization, collaboration, and problem-solving skills.
Bonus Points:
Experience in enterprise
and/
or colocation data centers.
Familiarity with enterprise server platforms.
Exposure to networking equipment.
Experience with fiber optics, transceivers,
and/
or high-speed links.
Experience with Intune enrollment, configuration profiles, compliance policies,
and/
or application deployment.
Experience with Microsoft 365 administration
and/
or endpoint security tools.
Basic familiarity with
Hypervisor virtualization, VM management, and self hosted enterprise storage.
Exposure to
cable certification, fiber testing,
and/
or network diagnostic tools.
Familiarity with infrastructure monitoring, asset management,
and/
or documentation platforms.
Basic PowerShell, Bash, or Python scripting experience.
Experience with employee onboarding, device lifecycle,
and/
or IT asset tracking.
Familiarity with IT change management and incident response.
OSHA 10-Hour or OSHA 30-Hour Outreach Training completion (construction or general industry); current training card preferred.
What We Offer:
Competitive base salary and discretionary bonus
Paid Time Off
Company-paid health and protective benefits for employees, partners, and other dependents
Company Paid Holidays (14)
3% 401(k) company contribution
Generous paid Parental Leave
Free virtual coaching and counseling sessions through Headspace
Opportunities to learn about the Crypto industry
Free daily snacks and daily meals
Smart, entrepreneurial, and fun colleagues
Employee Resource Groups
Benefits may vary depending on location.
Apply now and join us on our mission to engineer a new economic paradigm.
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.
We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact
careers@galaxy.com.
Location: France | Remote; Paris; US
Workplace: Remote
ABOUT MORPHO
Morpho is a leading Decentralized Finance (DeFi) lending protocol backed by a16z crypto, Paradigm, Ribbit Capital, Apollo, Vaneck, Coinbase Ventures, Variant and 50 others to build an open credit network giving anyone, anywhere, access to the best possible terms. Morpho is experiencing exponential adoption, with over billion in deposits on the network and used by institutional clients including Bitwise, Galaxy, and Anchorage Digital and the largest crypto exchanges, such as Coinbase, Binance, and Kraken. Now, Morpho is scaling its team of contributors to establish itself as the open credit network, not just of DeFi, but of the world.
WHY MORPHO EXISTS
Everyone has the potential to build something great for the world. But fulfilling that ambition almost always requires more: people willing to trust you with their capital. Yet access to capital still depends on where you live, who you know, and which institutions are willing to trust you. Even when capital is available, it sits fragmented across disconnected networks and hidden behind intermediaries. The result is a system that fails most of the people it should serve. Borrowers overpay. Lenders earn less than they should. Many are shut out entirely, not because they are unworthy of credit, but because today's infrastructure was never built to connect them. Morpho exists to solve this. Full article here https://morpho.org/blog/why-morpho-exists/.
ABOUT THE ROLE
You’ll run Morpho’s corporate IT: accounts and access, laptops, and the SaaS tools the company runs on, all set up securely. You’ll work closely with the security team: they set policy and lead on incidents, and you put that policy in place across our tools and devices. The scope is broad and the work is hands-on. We’d rather automate repetitive work than hire for it, so expect to write scripts and build your own tooling, using AI where it helps. We’ll go through our stack with you early in the process.
RESPONSIBILITIES
- Administer SSO, the directory and the password manager. Handle onboarding and offboarding, and run regular access reviews.
- Manage the Mac fleet: setup, MDM policies, OS and app updates, and keeping the endpoint security agent installed and working.
- Apply the security baselines and access policies the security team defines, and keep our tools configured to match.
- Administer our SaaS tools: setup, admin access and licences. Handle the IT side of bringing on new vendors.
- Support the security team during incidents by isolating devices, revoking access and pulling logs.
- Provide evidence for IT controls during audits.
- Automate repetitive work such as onboarding, offboarding, access reviews and evidence collection.
- Write and maintain documentation for IT procedures.
- Take part in IT on-call.
DEFINITION OF SUCCESS
- 1 month: handles onboarding, offboarding and day-to-day account and device work without help, and knows how our tools are set up.
- End of probation: owns our identity, device and SaaS setup, has automated at least one process that used to be manual, and is the person the security team goes to for IT changes and incident support.
- 12 months: runs corporate IT independently. Onboarding, offboarding, access reviews and audit evidence mostly run on tooling they built.
EXPERIENCE
- 5+ years in IT, systems engineering or IT security.
- Hands-on admin experience with an enterprise identity provider, an MDM and endpoint security tools.
- Strong macOS management: configuration profiles, privacy preference and system extension policies.
- Writes Python or Bash to automate work. Infrastructure as code is a plus.
- Has supported a SOC 2, ISO 27001 or similar audit.
- Knows crypto companies are frequent targets of phishing and social engineering, and sets up systems with that in mind. Web3 or fintech experience is a plus.
- Writes clear documentation.
- Prefers simple setups people follow over perfect ones they work around.
- Comfortable being part of an on-call rotation.
PERKS & BENEFITS
We design benefits around deep work and growth, so you can do the best work of your career. Expect fair, top-tier compensation, real flexibility, time together in Paris, great health coverage, and support to keep learning.
EQUAL OPPORTUNITY
We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role Overview:
This role reports to the Senior Director, People Experience EMEA and is part of the global PX team. The role will be looking after for all operational elements of HR and is part of the core foundation to the success of our HR Operating model and enables us to continue to build a smooth and efficient employee experiences. Successful candidates will have worked in similar sized organisations with a remit of multiple countries. The remit is currently growing as we are centralising European Tier 1 activity into the center. The team consists of focused Advisory teams based in London as well as HR Managers who have hybrid roles (Tier 1 and Tier 2) based in France, Germany and Spain.
What you'll be doing:
Accountable for all activity associated with first line HR support (Tier 1), this includes: data integrity which feeds into Payroll and reporting. Key HR systems are Workday and ServiceNow (Nexus tickets); implement HR policies consistently, oversee country specific onboarding, offboarding, benefit administration, , administration of employee changes (starter, leaver, changes), employee screening, Right to Work checks, HR compliance, Tier 1 ticketing SLAs and continuous process improvement and tech stack automation focus across the region.
Develop and maintain strong relationships with key roles in the wider HR team such as PX Consultants, in-house Legal team, Payroll team, Global Mobility, PTS (technology), COEs (Talent, DEI, Total Rewards etc) as well as regional leaders to ensure you have a deep understanding of business needs and ability to schedule team resource. The key is to continuously improve and develop operational support best practice and review opportunities for improvement with a global lens even when the role is regional.
In partnership with the Senior Director People Experience and senior stakeholders, scope requirements for HR Operations across Europe with the aim to establish and maintain a full European HR Operations service. Countries currently in scope include France, Germany, Netherlands, Belgium, Spain, Portugal, Italy, UK and Ireland
Responsible for the team’s adoption and successful achievement of current SLAs and KPIs on the Nexus ticketing system, goals and continuous improvement projects to align with changing business needs and re-establish a customer focused and proactive approach across the team and line with the globalisation of our function. Coach, develop and train team members to avoid single point dependencies and build for scale and knowledge sharing.
Create and maintain relevant external supplier relationships and regularly review their SLAs (e.g. pre-employment screening, Right to Work checks etc) as well as the budget related to yearly activities for Tier1
Present regular reports to leadership to illustrate KPIs, changes in processes/policies, noticeable trends and project updates with reflective learnings as well as proactive forward looking focal points. This role requires strong collaboration communication skills.
Build mechanisms to enable a self-service culture by ensuring core platforms are regularly reviewed and maintained including knowledge articles and regularly reviewing training material for the team and the business
Leads a continuous improvement culture, driving ongoing development, evaluation/testing, and maintenance of processes and documentation (e.g., Tier 0 Knowledge Base, Standard Operating Procedures).
Lead projects to improve processes and technology e.g. implementing screening, integrating new work streams
Maintain appropriate confidentiality in all of the above, ensuring legal and compliance requirements are met (e.g. employment legislation, data protection etc.)
What we're looking for:
Experience of managing an operational HR services function with multi-site accountability across EMEA, with specifically working with SLAs/KPIs through a ticketing system and managing a team of 5-10 direct reports.
Proven line management capability with a focus on driving performance, team development, continuous improvement as well as evolve the model as centralisation progresses.
Experience implementing new technologies and/or harmonising multiple systems and simplify / automate processes
Strong experience of building collaborative relationships across the business and HR to gain a detailed understanding of commercial drivers.
Excellent written, verbal and numeracy skills with the ability to present to senior stakeholders.
Ability to analyse data/information and interpret it into recommendations.
Strong eye for detail with a pragmatic approach to solving problems and working well under pressure with multiple project deliveries at any one time
Strong IT skills with a focus on Microsoft Office and HRIS such as Workday.
Proven HR advisory experience and can provide advice associated with employment regulations and procedures.
Project management experience in complex matrix global organisations
Desirable
:
Transformational HR experience across multiple countries.
Worked with in the Tech or Gaming industry.
Degree level education or CIPD qualified.
Benefits:
Discretionary bonus opportunity
Hybrid Working
Private Medical Insurance
Dental Scheme
25 days holiday per year
On Site Gym
Subsidised Café
Free soft drinks
On site bar
Access to cycle garage and showers
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: New York
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Purpose of the role
This person will be Checkout.com http://Checkout.com's only IT Operations engineer in the Americas. They'll own workplace technology across five growing offices (New York, Atlanta, San Francisco, Mexico City and Brazil) and support remote employees. They solve what can be solved locally. When something needs a central Technology team, mostly based in the UK and five hours ahead, they escalate with evidence. They turn recurring problems into documented fixes that scale. They give the CEO and the newest joiner the same standard of service, and they keep users informed until each issue is closed.
Key responsibilities
- Be the senior IT point of contact for Americas offices and remote employees, including executives in the New York Office.
- Own complex issues through to resolution, or hand them to the owning team with a clear escalation. That covers end-user devices, endpoints, identity, meeting-room AV, office technology and basic-to-intermediate networking.
- Run Americas onboarding and offboarding, including the onboarding sessions and hardware logistics.
- Support office openings, moves and events across the region, traveling as needed (up to 25%).
- Manage vendor relationships, local inventory and procurement, and follow through on each.
- Log all work in Jira Service Management queues so it's auditable and colleagues can step in during absences.
- Spot recurring issues and fix them at scale through automation, scripting, AI tools, documentation or process change, then measure the impact.
- Build working relationships with office leaders, HR, Workplace Experience, Facilities, Engineering, Operations and the service desk teams.
- Take an active part in the wider, mostly UK-based IT team: present in meetings, contributing, not working in isolation.
- Mentor colleagues and share knowledge. As the Americas team grows, help bring new hires up to speed.
Essential requirements These are the four CV-screen filters Tom picked, in the order he named them:
1. Regional autonomy: has been the sole or primary IT presence for an office or region, working independently while the central teams sat in other time zones. Knows when to fix locally and when to escalate.
2. Operational improvement: has spotted recurring problems, fixed them at scale and stopped them coming back, and can state the measured impact.
3. Technical depth and breadth: across macOS and Windows devices, identity, collaboration tools, meeting-room AV and networking fundamentals.
4. Independent service ownership: has owned a service, project or operational area end to end, and stayed accountable through diagnosis, recovery, root cause and prevention.
Also essential:
- Experience with each category of the core tooling: device management, identity, collaboration suite and IT ticketing. The exact products aren't required. A candidate with neither the tool nor the domain is not a fit.
- Gives executives and junior employees the same standard of service.
- Communicates openly. Can talk users through fixes remotely and sends updates without being chased.
- Drives their own learning rather than waiting to be trained.
- Able to travel up to 25%.
Desirable
- Checkout's stack: Google Workspace, Slack, Okta, Jamf (macOS), Intune (Windows), Jira Service Management, Google Meet (Zoom experience is fine), and Poly room/Logitech hardware.
- In-house corporate IT background, preferred over managed service provider (outsourced IT) experience.
- Practical AI use, such as building workflows in Claude, and helping others adopt it.
- Scripting in any language.
- Technical lead or mentoring experience, and real interest in moving into first-line supervision.
Not required
- Deep network architecture expertise.
- Formal people management.
- Experience with every Checkout tool.
- A specific scripting language. This is not a DevOps role.
Salary Range: $112,800 - $141,000
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Onboard a new hire at a fast-growing startup: provision their Mac, set up their Google Workspace or Microsoft 365 accounts, enroll the device in MDM, and make sure day one feels effortless. Offboard a departing employee cleanly — recover the laptop, revoke access, and close the loop so nothing's left dangling.
УдалённоjuniorFully Remote · Work from home · Full-time (Eastern or Pacific time zones) · Apple-first; Can work standard business hours in Eastern or Pacific time zones (we currently need both); Eastern or Pacific time zones
Location: Hyderabad, India
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the Team
The People Services team is the heartbeat of our Global People Operations, driving the employee experience across three of the world’s most iconic local commerce and delivery platforms: Deliveroo, DoorDash, and Wolt. Operating behind the scenes of this massive multi-brand ecosystem, our team delivers seamless, world-class frontline HR support and administrative excellence to thousands of employees and Managers globally. We thrive on operational precision, navigate complex local labor landscapes with ease, and build the scalable HR infrastructure that allows our teams to innovate and grow at speed.
About the Role
We are seeking a proactive and detail-oriented People Services Advisor to join our growing People Operations team in Hyderabad. This is an exciting opportunity to help establish and scale our brand-new India hub during a period of rapid expansion. In this role, you will be the backbone of our frontline HR support, delivering efficient administrative services to employees and managers across the region. As a primary point of contact for HR inquiries, you will ensure a seamless employee experience while maintaining accurate records in full compliance with local labor laws and company policies.
This role offers a hybrid work arrangement, requiring you to be in the Hyderabad office at least 3 days per week and giving you the flexibility to work remotely for the remaining 2 days. You will report to the People Services Manager on the Global People Services team.
What you’ll be doing
Act as a confident and empathetic first line of support for employees, managers and stakeholders, translating complex HR processes into clear, accessible language
Own the ticket escalation process on our case management platform: monitor incoming cases, assess urgency, collaborate with the relevant teams, and escalate complex issues to the appropriate HR specialist or HR Manager where required, managing high volumes efficiently without compromising accuracy or response times
Execute full cycle, end-to-end HR administration while maintaining accurate and up-to-date employee records, ensuring HRIS (Workday) data integrity and confidentiality, including but not limited to:
Onboarding: preparation of employment contracts and new hire documentation, medical insurance registration and new joiner orientation, supporting high-volume hiring and acting as the key point of contact across HR, IT, facilities and hiring managers for a smooth first day
Offboarding: processing resignation and termination paperwork and conducting exit administration
Employee lifecycle: accurately processing high volumes of employee data changes (e.g. job changes, promotions, transfers, salary adjustments) and supporting leave and absence queries
Support payroll preparation, ensuring records are accurate and processed in a timely manner, particularly during high-volume payroll cycles
Prepare HR-related letters, certificates and other documents as required (e.g. employment verification and salary certificates, relieving and experience letters)
Provide accurate and timely reporting on key people metrics and support the preparation of HR data dashboards for relevant teams, to enable data-driven decision-making across the business
Collaborate with Government Relations, COEs, HRBPs, Talent Acquisition and IT on India statutory and regulatory requirements and any other queries on request, proactively keeping stakeholders informed
Stay current with changes and emerging trends in India Labour Law, ensuring all HR administrative activities comply with India Labour Law, company policies and data protection requirements (including the Digital Personal Data Protection Act and GDPR principles)
Identify opportunities to streamline HR administrative processes and contribute to continuous improvement initiatives within the People Services function
Support the development and documentation of HR processes and procedures with a focus on scalability for high-volume periods, identify opportunities to use AI to address inefficiencies, and proactively recommend improvements
Any other tasks as directed by your Line Manager
Requirements
2–3 years’ proven experience in a similar role, preferably in India
Strong understanding of standard HR administration processes and best practices
Foundational knowledge of India Labour Law
Experience using Workday desirable
Great stakeholder management skills, proactively keeping all stakeholders up to date
Excellent organisational skills with a strong ability to manage multiple tasks and priorities
Exceptional attention to detail and accuracy in data entry and document preparation
Strong communication skills (both written and verbal) in English, able to adapt your style depending on the audience
Proficiency in Hindi and/or Telugu is a plus
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
ОфисLondon
seniorГермания, Франция, Италия; Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role; Support immigration and relocation processes in partnership with external counsel, including tracking work authorization and ensuring documentation is complete; Familiarity with immigration processes and global hiring or relocation support is a plus; EMEA - Remote
ГибридNew York, NY
Mexico
УдалённоseniorRemote (United States | Canada)
seniorПротиворечивые условия: Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role; Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range; UNITED STATES - Remote, EMEA - Remote, LATAM - Remote, CANADA - Remote
СтажёрMust be based in Ho Chi Minh City, Vietnam
УдалённоseniorRemote; New York, NY; San Francisco, CA; Lastly, the provided range is the expected salary for candidates in the U.S
Afton, Texas
УдалённоseniorFrance | Remote; Paris; US; We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment
seniorUnited Kingdom, London
ОфисseniorNew York; Regional autonomy: has been the sole or primary IT presence for an office or region, working independently while the central teams sat in other time zones
Hyderabad, India; We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief