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Location: Almaty, Kazakhstan Workplace: OnSite WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annualized revenue, 32M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. ABOUT THE ROLE We are looking for a Growth Marketer to own demand generation for our B2B and enterprise business. Our GTM team already has sellers closing deals, creators producing cinematic content for enterprise audiences, and an email engine reaching thousands of prospects. Your job is to build the machine that feeds all of it: campaigns, funnels, and channels that turn attention into qualified pipeline. You are judged on pipeline and revenue influenced, not on clicks or impressions. This is a hands-on operator role. There is no playbook to execute; you will be writing it. WHAT YOU'LL DO GENERATE PIPELINE - Plan, launch, and scale integrated campaigns across paid channels (LinkedIn, Google, X), retargeting, and content distribution that convert into qualified meetings. - Build account-based programs on target enterprise accounts together with sales: the right message, to the right buyer, at the right moment. BUILD THE B2B FUNNEL - Own landing pages and conversion paths from first touch to booked meeting: copy, creative briefs, forms, routing, follow-up. - Launch webinars, showcases, and campaign moments using the cinematic work our creators produce. MEASURE, ITERATE, SCALE - Own funnel metrics end to end: cost per meeting, conversion by stage, channel ROI, attribution. You pull your own numbers and tell an honest story with them. - Run a constant experiment loop: test messaging, audiences, and channels weekly; kill what doesn't convert, scale what does. - Build lightweight systems (Sheets, APIs, automation, AI tools) instead of doing the same work by hand every week. RUN THE GTM LOOP - Sync campaigns with our sales, email, and creative teams so every touch a prospect sees tells one story. - Feed market signal back to product and leadership: what resonates, what objections repeat, where demand is forming. YOUR MUST HAVES - 3+ years in B2B growth, demand generation, or performance marketing at a SaaS or AI company. - A measurable result you can walk us through: pipeline or revenue you generated, which channels drove it, and what part of it was yours. - Hands-on paid channel experience (LinkedIn Ads, Google Ads) with real budget ownership. - Full command of your data: funnels, attribution, dashboards. You don't wait for an analyst to tell you what happened. - Excellent written English and strong copy instincts: you can write a landing page, an ad, and a nurture email yourself. - AI-native: you use LLM tools daily and automate before you hire out. - High agency, fast execution: you ship, iterate, and don't wait for perfect. NICE TO HAVES - ABM and marketing ops tooling: HubSpot or Salesforce, Clay, 6sense or similar. - Experience marketing to enterprise and Fortune 500 buyers. - Webinar or event program experience. - Experience in creative tools, generative AI, or the broader martech ecosystem. THE DEAL - Competitive salary in USD. - On-site role in our Almaty office. - Relocation to Almaty from anywhere: we sponsor and process your work permit, cover your flights, and provide temporary housing while you settle in. - Full-time position.

Location: Lagos, Nigeria Who we are At Renmoney, we believe financial inclusion should be simple and human. We are building an agile, collaborative and excellence-driven team where people are encouraged to take ownership and make an impact. The position As an Inventory Officer, you will be responsible for maintaining accurate records of company assets and inventory. You will support the proper documentation, tracking and management of company assets and inventory, while also providing administrative support to the team as required. What you'll do Maintain accurate documentation and records of company assets. Track company assets and ensure records are kept up to date. Maintain inventory records and monitor stock levels. Support the movement, allocation and tracking of inventory and company assets. Conduct regular inventory checks and reconcile records where necessary. Maintain organised documentation for easy tracking and reference. Support other administrative tasks and projects as assigned. We are the place for you if You are organised and detail oriented. You are comfortable managing records and keeping information accurate. You take ownership of your responsibilities and follow tasks through. You are reliable and able to work with minimal supervision. You are comfortable handling routine administrative tasks. You are willing to support the team where needed. This job is perfect for you if You enjoy keeping things organised and well documented. You pay close attention to details. You are comfortable working with spreadsheets and maintaining records. You can keep track of multiple items and follow up when necessary. You are proactive and willing to support beyond your core responsibilities. You will not enjoy this job if You do not enjoy routine record-keeping and administrative work. You are not detail oriented. You struggle to keep information organised and up to date. You prefer a role with little structure or follow-up. Requirements What you bring At least, HND degree in Business Administration, Accounting, Supply Chain, or a related field. 1–2 years of experience in inventory, asset management, administration or a related role. Good organisational and record-keeping skills. Proficiency in Microsoft Excel or Google Sheets. Strong attention to detail. Good communication and follow-up skills. The ability to work independently and manage routine tasks effectively. Benefits What's in it for you Gain broad exposure to asset and inventory management in a fast-paced fintech environment. Work with different teams across the organisation. Develop your administrative, documentation and coordination skills. Be part of a collaborative team where your work directly supports smooth business operations.

Location: Spain; Portugal; Malta; Serbia; Poland; Dubai, United Arab Emirates We are looking for a Senior Litigation Counsel with experience in IT / Fintech / banking for the legal team. Responsibilities: Lead commercial litigation, international arbitration, and financial recovery cases across jurisdictions (UAE, UK, EU, HK, etc.); Handle cases end-to-end: legal research, drafting, discovery, trial preparation, settlement negotiations, and coordination with local counsel; Develop litigation strategies, prepare legal memoranda, and maintain case documentation and knowledge bases. Requirements 7+ years of litigation / dispute resolution experience in a law firm or in-house (IT / fintech); Law degree and active admission to practice; Fluent Russian and English, both written and spoken; Strong knowledge of civil procedure and evidence rules; Excellent legal research, analytical and drafting skills; Experience with e-discovery, legal databases, Google Workspace, Notion and LLMs; Strong organizational and communication skills. Nice to have: strong knowledge of UK Common Law (UK Law Solicitor qualification is an advantage, or willingness to obtain it), commercial litigation, ADR experience; flexibility for extended hours and willingness to travel. Benefits Fully remote work from anywhere; Professional growth and competitive compensation; International team and access to global offices; Flexible schedule; 40 paid days off.

Разрабатывать и реализовывать долгосрочную SMM‑стратегию под цели бизнеса: рост охватов, вовлечённости, лидов и продаж через соцсети. Формировать и вести контент‑план (посты, сторис, Reels/Shorts, лонгриды) с распределением по площадкам и привязкой к этапам воронки продаж.

Задачи: — операционное управление сайтом на Tilda; — ежедневное администрирование сайта на Tilda; — самостоятельное создание новых карточек событий и обновление существующих; — контроль дат, времени, цен, возрастных ограничений, площадок, ссылок, изображений и других данных; — работа с большим событийным каталогом; — работа с Каталогом / Store и Потоками Tilda; — создание и редактирование страниц и блоков; — работа с категориями, фильтрами и параметрами каталога; — контроль хронологии и правильного распределения событий по разделам; — следить за структурой сайта и взаимосвязью его страниц и подборок; — работа со стандартными блоками и Zero Block; — контроль корректности отображения сайта на разных устройствах; — работа с базовыми SEO-настройками; — нахождение и самостоятельное исправление ошибок; — проверка результата после изменений и публикаций; — следить за актуальностью и полнотой каталога; — использование AI-инструментов при подготовке и обработке контента; — распределение части потока задач в команде контент-редакторов; — контроль выполнения задач; — приём готовых карточек; — проверка качества информации и оформления; — возврат работы на исправление при несоответствии стандарту; — самостоятельное разбирательство в сложных случаях; — поддержка единого стандарта наполнения сайта. Требования: — уверенное практическое владение Tilda, включая Каталог / Store, Потоки, стандартные блоки, Zero Block, категории и фильтры, адаптивность, формы, настройки страниц и публикации, базовые SEO-инструменты; — опыт работы с HTML/CSS/JavaScript внутри проектов на Tilda будет преимуществом, но не требуется быть профессиональным разработчиком; — высокая внимательность к деталям; — системность; — способность работать с большим объёмом однотипной информации; — самостоятельность; — умение замечать проблемы без отдельного поручения; — способность расставлять приоритеты; — грамотный русский язык; — уверенная работа с Google Таблицами и облачными документами; — опыт работы с таск-трекерами; — уверенное использование ChatGPT и других AI-инструментов или готовность быстро их освоить; — способность организовывать и контролировать работу нескольких исполнителей; — опыт администрирования крупных каталогов, интернет-магазинов, сайтов-афиш, медиа или других регулярно обновляемых сайтов будет преимуществом. Условия: — полностью удалённая работа; — можно работать из любого города России; — полная занятость; — необходим собственный ноутбук, стабильный интернет и возможность быть на связи в течение рабочего дня; — работа организована через таск-трекер с фиксированием задач, сроков и результатов; — регулярные онлайн-созвоны с руководителем проекта; — фиксированная часть дохода и KPI, учитывающий объём контента, качество, скорость актуализации, отсутствие ошибок, состояние каталога, выполнение задач и качество организации работы команды; — зарплатная вилка не установлена, условия зависят от опыта, уровня владения Tilda и объёма ответственности. Как откликаться: — при отклике необходимо ответить на вопросы о практическом опыте работы с Tilda, включая опыт с Каталогом / Store, Потоками, Zero Block, категориями и фильтрами, HTML/CSS/JavaScript, проекты на Tilda, использование AI-инструментов и таск-трекеров, город проживания и зарплатные ожидания; — отклики без информации об опыте работы с Tilda рассматриваться не будут; — после первичного отбора следует короткое практическое задание; — важнее реальное владение Tilda, системность, самостоятельность и способность отвечать за большой сайт, чем красивое резюме.

HR-направление — ~50%: Полный цикл подбора: поиск, интервью, отбор и сопровождение до выхода.

Взаимодействие с разработчиками и другими менеджерами (диагностика проблем, выявление багов, постановка и принятие задач, контроль статусов задач, анализ статистических данных); Ведение документации, составление отчетности;

Вести коммуникацию с клиентами и рекламными агентствами по текущим digital-проектам и рекламным кампаниям; Самостоятельно готовить и согласовывать медиапланы под задачи и KPI клиентов, осуществлять апсейл;

Разработка маркетинговой-онлайн стратегии; Поиск и внедрение новых каналов продвижения;

Брусника ищет Аналитика данных, который возьмет на себя полное сопровождение аналитических инструментов и показателей. Контролировать качество данных в системе.

Что нужно будет делать: Формировать стратегию развития направления ММО.

Location: US - Remote; San Francisco, CA; New York, NY; Washington, D.C. Workplace: Remote ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. ABOUT THE PUBLIC SECTOR TEAM - Sierra recently received FedRAMP High https://sierra.ai/blog/certified-fedramp-high certification and were awarded our first contract with a federal agency. We’re now building our founding public sector team to redefine the relationship between the government and its citizenry. - Today, our agents already enable citizens to access social services, report fraud, and understand complex government systems. Simultaneously, they empower government officials to better hear the concerns and inquiries of their constituencies. - We are explicitly nonpartisan and committed to empowering public servants to leverage AI to advance their important missions. - In our journey, we are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. WHAT YOU'LL DO - Build and lead Sierra’s public sector sales team: Recruit, develop, and lead a team of account executives serving strategic federal, state, or local government accounts. Set clear expectations, coach for performance, and build a culture of customer obsession, accountability, and consistent execution. - Own revenue growth and territory strategy: Translate Sierra’s public sector ambitions into territory coverage, account priorities, pipeline goals, and revenue plans. Allocate resources thoughtfully, maintain rigorous forecasts, and drive the team to consistently achieve or exceed revenue targets. - Create opportunities around mission outcomes: Build executive relationships with agency leaders and help your team translate priorities such as constituent access, service delivery, workforce effectiveness, and program integrity into compelling AI agent opportunities. Serve as an executive sponsor for strategic accounts. - Guide complex sales cycles from discovery through award: Coach account executives through long, multi-stakeholder government buying processes and engage directly at critical moments. Mobilize cross-functional support for executive alignment, solution development, business cases, security and legal reviews, pricing, proposal strategy, negotiation, and close. - Shape acquisition and capture strategy: Ensure every priority opportunity has a credible path to contract and a disciplined capture plan. Help the team navigate funding, fiscal-year timing, competitive dynamics, and procurement pathways—including GSA schedules, GWACs, IDIQs, BPAs, state schedules, and cooperative purchasing agreements. Lead deal reviews that surface risks early and turn strategy into clear next steps. - Scale Sierra’s partner ecosystem: Partner with public sector and partnerships leadership to build productive relationships with prime contractors, systems integrators, resellers, distributors, small-business partners, and technology providers. Guide decisions about direct sales, subcontracting, teaming, and partner-led transactions to expand customer access and accelerate growth. - Lead strategic prime and teaming relationships: Establish executive alignment with key partners and help shape account ownership, deal registration, workshare, and joint go-to-market plans. Ensure partnerships bring meaningful customer access, past performance, implementation capacity, or procurement pathways—and translate into qualified pipeline and successful delivery. - Drive disciplined pursuit and proposal decisions: Partner with the Public Sector GM on bid/no-bid recommendations and prioritize resources across strategic pursuits. Align sales, legal, security, product, engineering, and delivery teams to produce procurement responses that are compliant, differentiated, and precise. - Stay accountable for customer success: Build trust with senior agency leaders, establish strong handoffs from sales to delivery, and remain engaged through deployment and expansion. Help resolve escalations and ensure commitments made during the sales process support lasting customer relationships. - Build a repeatable public sector go-to-market motion: Work with public sector leadership to refine account segmentation, hiring and capacity plans, capture processes, partner strategy, contract-vehicle priorities, and sales playbooks. Bring market signals and customer feedback to product and company leadership to shape Sierra’s platform and public sector strategy. - Lead an AI-native sales organization: Embed AI into how the team researches accounts, develops outreach, synthesizes calls, plans opportunities, creates proposals, and forecasts. Model effective use, share successful practices, and help account executives spend more time on judgment, strategy, and customer relationships. WHAT YOU'LL BRING - 15+ years of selling experience: Extensive experience in enterprise customer-facing sales role, specifically selling to the U.S. government. - People leadership experience: 10+ years managing, mentoring, and developing a high-performing enterprise sales team. - Enterprise experience: You've run and managed end-to-end complex deals ($1M+). - Strong fluency in government acquisition and procurement, including funding and budget cycles, competitive solicitations, proposal processes, task orders, and common Federal or state contract vehicles. - Experience developing and executing capture strategies before a solicitation is released—not simply responding once an RFP is public. - A strong network and demonstrated ability to work with government technology partners, including prime contractors, systems integrators, resellers, distributors, and small-business teaming partners. - Sound judgment about direct, channel, prime/subcontractor, and teaming models, with the ability to select and execute the right path for a particular agency and opportunity. - The ability to build credibility with agency executives, program leaders, contracting and procurement officials, security teams, and technical stakeholders—and to align those groups around a shared path forward. - Excellent executive communication, negotiation, account planning, and forecasting skills. You are rigorous about details, procurement milestones, and next steps. - A passion for public sector work and a belief in the potential of government institutions to improve outcomes for the people they serve. - Comfort operating with high ownership in an early-stage business: you create structure where it does not yet exist, move with urgency, and collaborate deeply across functions. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Hybrid - EMEA About the Job: We are looking for a talented Senior Solutions Engineer at LaunchDarkly,  you will be a trusted technical advisor to our largest and most important Enterprise prospects and customers. This role is a critical part of the Enterprise sales strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have deep expertise in supporting multiple verticals. An ideal candidate is curious, excels in active listening, quickly and effectively builds custom demos and solutions, and demonstrates profound technical expertise with a customer-centric focus. Responsibilities: Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle. Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions. Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders. Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor. Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap. Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability. Mentor junior team members, foster technical excellence, and share industry best practices across the SE team. Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies. Respond to RFPs, and manage technical environments to support enterprise sales motions. Translate complex client requirements into scalable, sustainable, and technically sound solutions. Represent LaunchDarkly at industry events and customer engagements through travel as needed. Qualifications: 8+ years of experience in a solutions engineering, sales engineering, or systems architecture customer-facing role. Experience in areas such as the SDLC, cloud architecture, or DevOps. Extensive knowledge of cloud platforms, expertise in at least one (e.g., AWS, Azure  & Google Cloud). Demonstrated excellence in leading & documenting a proof of concept and building technical & deal champions. Excellent communication and presentation skills. Demonstrated history of presenting thought leadership to the broader industry. Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience). Experience with security and compliance frameworks PII, PCI, HIPAA, is a bonus Travel & On-Site Engagement: Up to 35% travel, primarily across EMEA, for customer workshops, deal closings, and industry events About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @ launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

The successful candidate will be responsible for the strategy and performance of university accounts, including auditing, defining the strategic direction, overseeing delivery, and reporting results to clients. The Senior SEO & GEO Specialist serves as the strategic lead on each account and the primary authority on what is being done and why.

Ищем специалиста, который самостоятельно запускает каналы привлечения, развивает CRM-коммуникации и отвечает за измеримый результат по каждому напр... Ищем специалиста, который самостоятельно запускает каналы привлечения, развивает CRM-коммуникации и отвечает за измеримый результат по каждому направлению.

Location: Toronto, Canada Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A leading North American financial services provider operating across personal, commercial, wealth management, and capital markets sectors. Following recent strategic acquisitions, the top-tier bank has significantly expanded its international footprint. Now executing an "AI-first" strategy, the organization has launched a dedicated institute for applied AI and quantum computing to drive productivity and deliver hyper-personalized digital experiences for millions of global customers. What You’ll Do Serve as a subject matter expert in Metals trading, including precious and base metals. Focus on physically settled metals transactions and related front-office workflows. Gather, analyze, and document business requirements from traders and key stakeholders. Clearly articulate scope, assumptions, and dependencies for requirements. Analyze and understand the impact of upstream and downstream systems on business processes. Collaborate with technology teams to identify and drive system enhancements supporting Metals trading activities. Work closely with developers to ensure requirements are clearly understood and implemented correctly. Support solution deployment and ensure successful adoption by business users. Conduct data analysis to provide insights that support trading strategies and risk management. Apply strong analytical and problem-solving skills to optimize processes and outcomes. Partner closely with traders and stakeholders to ensure seamless operations and regulatory compliance. Manage change requests and support structured change management processes. Participate in testing activities, including test planning and execution. Collaborate closely with business users during UAT to ensure solutions are thoroughly tested and meet business requirements. Support quality assurance efforts to ensure high-quality, production-ready deliverables. What You Bring Proven experience in Metals trading, ideally with a focus on physically settled metals. Strong understanding of banking and capital markets products and services related to commodities. Demonstrated ability to gather, document, and manage business requirements. Experience in change management and managing change requests. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Ability to collaborate effectively with developers, traders, and stakeholders. Experience with Openlink Endur is a strong asset. Experience in testing and quality assurance is a plus. Detail-oriented mindset with a focus on high-quality deliverables. Self-starter who thrives in a collaborative, team-based environment. Nice to have Experience working in front-office trading environments. Exposure to complex trading system integrations and data flows. Prior experience supporting UAT in capital markets platforms. English level Upper-Intermediate Location: Toronto (hybrid) Legal & Hiring Information Compensation Transparency: The expected compensation range for this role is $80-110/hr CAD, with eligibility for commission, bonus, or other incentive compensation where applicable. Actual compensation will be determined based on experience, skills, qualifications, geographic location within Canada, and business needs. Position Status: This posting is for a newly created position Location Eligibility: This role is open to candidates residing in Canadian provinces, excluding Quebec. Experience Requirements: We welcome applicants with relevant experience regardless of where it was obtained. Canadian work experience is not required. Use of Artificial Intelligence in Hiring: We may use automated tools or artificial intelligence systems to support the screening, assessment, or selection of applicants as part of our hiring process. Benefits Summary: Canadian employees are eligible to participate in Exadel’s benefits programs, which may include extended health, dental and vision coverage; life and disability insurance; retirement savings programs; paid time off; paid holidays; and other wellness or voluntary benefit programs, subject to plan terms and eligibility requirements. Equal Employment Opportunity: Exadel is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, family status, or any other protected characteristic under applicable provincial human rights legislation. Accessibility and Accommodation: We are committed to providing accommodations throughout the recruitment process in accordance with applicable accessibility and human rights legislation. If you require accommodation at any stage of the hiring process, please contact us. The offer is not binding until a signed contract is in place Our AI-Enabled Screening Process As an AI-first company, Exadel uses an AI recruiter to conduct a brief initial screening for this highly specialized position. This conversation helps us understand each applicant’s relevant experience and alignment with the role’s core requirements. The AI recruiter supports the process but does not make the final hiring decision. Candidates who successfully complete the initial screening will be connected directly with a member of our Talent team for the next step. If you require an accommodation or an alternative screening format, please let us know. Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

Обязанности: — Управление командой CSM: постановка задач, контроль работы, развитие сотрудников, проведение регулярных встреч и контроль выполнения KPI. — Управление удержанием клиентской базы: снижение Churn, работа с клиентами группы риска, анализ причин оттока и запуск мероприятий по сохранению клиентов.

Location: Australia Workplace: Remote Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality. As a Technical Support Specialist, you’ll be the trusted voice of Attio to our customers — helping them solve problems, unlock value, and feel supported every step of the way. You’ll troubleshoot technical issues, share product best practices, and act as the customer’s advocate across teams. This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a complex issue into a seamless experience. You’ll play a key role in maintaining the standards that make our customers love Attio — and help us set a new benchmark for excellence in B2B SaaS support. This is Attio’s first hire in the APAC region, offering a unique opportunity to help establish our presence in Australia. As such, we’re looking for a self-starter who’s comfortable working autonomously, taking ownership, and navigating ambiguity in a fast-paced environment. WHAT YOU'LL DO In this role, you’ll take ownership of the technical and operational processes that keep our customers successful. You’ll combine empathy, product expertise, and clear communication to deliver best-in-class support. Customer support excellence: Provide fast, high-quality support across email, chat, and video, maintaining strong CSAT and meeting SLAs across APAC hours. Advanced technical troubleshooting: Diagnose and resolve complex issues across Attio’s API (REST payloads, authentication, error handling), webhooks, SDKs, and integrations — identifying root causes rather than surface-level fixes. Multi-system debugging: Investigate issues spanning Attio and third-party platforms, interpreting logs, error outputs, and system behaviours to triage effectively before escalating to Engineering. Automation & workflow support: Advise on and troubleshoot customer-built automations (e.g. Zapier, Make, n8n), diagnosing failures and recommending improvements, while supporting equivalent builds within Attio’s native workflows. AI & integrations support: Troubleshoot MCP server connections and support customers integrating Attio into AI-powered workflows and toolchains. Autonomous regional ownership: Act as the primary technical support contact for APAC, independently managing a wide range of queries — from foundational product questions to complex technical investigations. Customer advocacy: Surface recurring issues, patterns, and product feedback from the APAC region, acting as the voice of the customer to Support, Product, and Engineering. Process and knowledge improvement: Contribute to Help Center content, internal documentation, and support workflows, continuously improving how we operate. Product mastery: Build deep expertise in Attio’s product, APIs, and integrations, staying ahead of new features to support customers with confidence. WHAT YOU’LL BRING We’re looking for a customer-obsessed problem solver who combines technical curiosity with empathy and a love for helping others succeed. Proven experience: 2+ years in a technical support or customer support role within SaaS, ideally in a startup or high-growth environment. Strong technical depth: Experience troubleshooting APIs, integrations, and workflows; comfortable working with logs, debugging issues, and understanding system behaviour. Automation experience: Familiarity with tools such as Zapier, Make, or n8n — either supporting customers or building automations directly. AI & modern tooling curiosity: Experience with AI-powered workflows and emerging technologies. Independent operator: Comfortable working autonomously, making decisions, and managing complex issues without constant oversight. Excellent communication: Able to explain complex technical concepts clearly and concisely, both written and verbally. Customer empathy: Strong instinct for understanding customer needs and delivering thoughtful, high-quality solutions. Curiosity and initiative: Proactive, detail-oriented, and motivated to continuously learn and improve. Collaborative mindset: Works effectively with Support, Product, and Engineering to deliver a seamless customer experience. WHAT WE OFFER - Equity in an early-stage tech company on an incredible trajectory - 12% Superannuation contribution - 25 days holiday plus local public holidays - Apple hardware - Enhanced family leave - Team off-site in fun places! (We've been to Barcelona, Lisbon, Malta, and Split so far) WHAT DOES THE HIRING PROCESS LOOK LIKE? Applicants can expect the following: - Initial Conversations - 30-minute introductory chat with a member of our Talent team - 30-minute track record interview with our Technical Support Specialist Manager - Core Interviews - Take-home technical exercise - 45-minute team panel interview to assess skills and collaboration style - 30-minute executive interview focused on impact and alignment with company goals - Final Stage - 30-minute closing conversation with our CEO - Offer call (if it’s a mutual fit)