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Location: VIRGIN VOYAGES, Worldwide AHOY, DEAR CANDIDATES! ISMIRA Agency actively recruiting for position QUICK SERVICE ATTENDANT for Virgin Voyages! WORK CONDITIONS: Work on board brand new company vessels Scarlet Lady, Valiant Lady, Resilient Lady (ship #4 will happen later on!) Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together Contract length - 4-6 months for most positions, for entry positions - 7 months Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew The employer is going to provide or reimburse expenses for the following: * STCW certification * Joining tickets * Pre-Employment Medical Examination (PEME) * Necessary Visas * Joining expenses, such as transfers, hotel accommodations, subsistence RESPONSIBILITIES: Maintain positive Sailor relations at all times Maintain complete knowledge of all items, cooking methods and beverage selections available in the assigned outlet Maintain complete knowledge of proper table set ups, room capacity, hours of operation and menus of assigned all and/or outlet Regularly visits each table of their respective restaurant and/or outlet engaging with and receiving feedback regarding the food and service ensuring sailors have the utmost satisfaction Ensures all tables assigned to them are consistently clean, organized and tidy Ensure that all restaurant products, equipment and cleaning materials are used in a cost-effective manner Informs their appropriate supervisor or manager regarding all sailor issues, special requests, suggestions and complaints and where possible, seeks to resolve Prepares mise-en-place to ensure their respective area is ready for service Offers and refills water, bread, butter, beverage and any other item required Follows health rules and regulations according to USPH guidelines Partakes in cleaning routines after service and ensures the appearance and condition of all items including silverware and tableware meet Virgin Voyages standards Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching Assists with embarkation/disembarkation procedures and luggage handling as and when required Performs other restaurant, Room Service and Crew Dining Service duties as and when required REQUIREMENTS: At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. Minimum 1 year experience as Lido/Quick Service Attendant onboard a Cruise ship or 4/5 star hotel/resort or restaurant Passionate about people and able to handle guest complaints with a smile! All certificates as required by the STCW code for this position Strong written & verbal skills NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲 Last updated: August 30, 2023 You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ ISMIRA.LT (without gaps) In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: VIRGIN VOYAGES, Worldwide AHOY, DEAR CANDIDATES! ISMIRA Agency actively recruiting for position QUICK SERVICE MANAGER for Virgin Voyages! WORK CONDITIONS: Work on board brand new company vessels Scarlet Lady, Valiant Lady, Resilient Lady (ship #4 will happen later on!) Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together Contract length - 4-6 months for most positions, for entry positions - 7 months Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew The employer is going to provide or reimburse expenses for the following: * STCW certification * Joining tickets * Pre-Employment Medical Examination (PEME) * Necessary Visas * Joining expenses, such as transfers, hotel accommodations, subsistence THE GIG: We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who is restaurant obsessed and is always on the lookout for the hottest trend. If you think you have the chops to lead a team in one of our dynamic restaurants, keep reading. This special supervisor is the kind of person that can nerd out on pop-up restaurants and food trucks, but also values impeccable service. This person is always checking out the newest restaurant trend around and loves making sure that everyone is having a good time. They will oversee & lead a team from around the world. Sound interesting to you?! ... Keep reading! In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you. RESPONSIBILITIES: Provide an epic experience for our guests at all times Maintain complete knowledge of all service items, cooking methods and beverage selections available in the assigned outlet Assists with the training of the Quick Service Attendants and other restaurant teams on respective food/beverage concepts, menus and service procedures Trains the Quick Service Attendants and other restaurant teams on respective food/beverage menus, telephone etiquette, Room Service ordering, delivery and clean up regularly Cross trains crew members in other departments to find the right fit for future teammates Ensures Quick Attendants are delivering food and beverage orders to Sailor’s staterooms in a professional and courteous manner Responsible for providing supervision and support to Quick Service Attendants helping to provide a professional and welcoming atmosphere and service to all Sailors and Crew Maintain complete knowledge of proper table set ups, room capacity, hours of operation, menus, price range, buffet line setup, refill, clearance and dress code of assigned restaurant and/or outlet Regularly visits each table of their respective restaurant and/or outlet engaging with and receiving feedback regarding the food and service ensuring sailors have the utmost satisfaction Ensures all team members perform and adhere to company guidelines and policy at all times Ensures that all restaurant products, equipment and cleaning materials are used in a cost-effective manner Informs the Restaurant Manager on all sailor issues, special requests, suggestions and complaints and where possible, seeks to resolve Responsible for carrying out supervisory duties in respective outlet Assigns service stations to the wait staff based on performance and ability without discrimination or favoritism Ensures that all health rules and regulations such as USPH are maintained and adhered to and where necessary provides training to other members of the Restaurant team Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary Monitors and assists clear down routines after service and ensures the appearance and condition of all items, like cutlery and tableware, meets Virgin Voyages’ standards Is familiar with all cruise services/features and activations to respond to Sailor inquiries Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching REQUIREMENTS: Minimum 2 years’ recent experience as Restaurant/Lido Supervisor or Head Waiter onboard a Premium Cruise ship Passionate about people and able to handle guest complaints with a smile! All certificates as required by the STCW code for this position Strong written & verbal skills WHAT MATTERS TO US: At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲 Last updated: April 15, 2022 You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ ISMIRA.LT (without gaps) In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Director , Legal Technology Services San Mateo, CA Role Overview The Director, Legal Technology Services (LTS) will establish and lead a dedicated function within IT Foundational Services (ITFS), part of Digital, Technology and Information, Services (DTIS). The function will support the global Legal, Public Policy & Environment, Social & Governance (LPPESG) organization in achieving their technology agenda focused on driving scale and preparing the org for the future through use of AI, data, automation solutions and knowledge management. Reporting to the Vice President of ITFS, with a dotted-line relationship to the Director of Legal Operations, this leader will collaborate with Legal Operations, LPPESG Practice groups and IT teams to define the multi-year legal technology roadmap and own the execution and operation of the Legal technology portfolio reliably and at scale. Key Responsibilities The Director will be responsible for standing up the LTS function and leading the phased transition of technology services from Legal Operations to LTS. This leader will balance strategic direction, organizational leadership, technical delivery and operational accountability across four areas, and will serve as the senior technology partner to Legal leadership. Build and Lead Legal Technology Services Build, coach and develop a team of legal technology engineers and service professionals responsible for solution delivery and production support. Define and own the function's strategy, operating model, service catalog, engagement approach, technical standards and service-management practices. Set organizational objectives and performance expectations, manage the function's budget, headcount and vendor/partner spend, and align delivery with Legal Operations through the dotted-line relationship to the Director of Legal Operations. Foster a culture of customer focus, inclusion, technical excellence and continuous improvement across the organization. Lead Technical Strategy, Delivery and Platform Lifecycle Set the technical direction and provide technical leadership across Contract Lifecycle Management (CLM), Document Management System (DMS), Knowledge Management/Search, matter management/Entity Lifecycle Management (ELM), eBilling, Intellectual Property (IP) management, litigation and eDiscovery, legal hold, workflow, compliance, analytics and emerging legal technologies. Own the technical lifecycle of legal platforms from architecture and design through configuration, development, integration, deployment, optimization, support and retirement, including build-versus-buy and vendor selection decisions. Maintain an integrated, enterprise-level view of platform dependencies, lifecycle risk, technical debt and opportunities for standardization or consolidation, and drive the resulting multi-year investment roadmap. Translate approved product roadmaps into technical strategy, plans, sequencing and engineering capacity and funding requirements aligned with enterprise standards. Lead complex global implementations from solution architecture and system design through deployment, stabilization and transition to support. Hold the organization accountable for integrations, data migration, testing, release management and implementation readiness across platforms and geographies. Ensure solutions meet enterprise architecture, security, privacy, data governance and technology standards while addressing requirements specific to the LPPESG organization. Ensure Secure and Reliable Operations Own accountability for the technical health, reliability and performance of the legal technology portfolio. Establish and govern production support, monitoring, incident and escalation management, problem management, root-cause analysis, release controls and operational service metrics, and report results to senior leadership. Develop plans for platform resilience, scalability, and recoverability, supported by documentation and knowledge transfer that reduce key-person dependencies. Partner with DTIS infrastructure, service management, security, data and engineering leaders to ensure legal technology solutions meet enterprise requirements and make effective use of shared capabilities. Partner, Innovate and Influence Build trusted relationships with LPPESG, Legal Operations and DTIS leadership and with Architecture, Information Security, Privacy, Procurement, Finance and other enterprise functions; drive outcomes through influence in a matrixed organization. Partner with Legal practice leaders as business subject-matter experts and Legal Operations as product owners to translate approved requirements into technology solutions, clearly communicating technical options, dependencies, risks and trade-offs to executive stakeholders. Lead the technical strategy for approved uses of artificial intelligence, including generative AI, across legal workflows, systems, data and knowledge, ensuring solutions are secure, governed, scalable and maintainable. Required Experience and Qualifications Bachelor’s degree or equivalent practical experience 15+ years of experience in legal technology, enterprise applications, technology consulting or a related field, including significant experience delivering legal technology solutions in complex organizations. 8+ years of experience leading technical teams, including leading managers or multi-level organizations, with accountability for both solution delivery and production services, and experience managing budgets and vendor relationships. Demonstrated depth across several areas of the enterprise legal technology landscape and the ability to set technology strategy and roadmaps for them. Proven success leading large-scale, global technology implementations across architecture, integrations, data migration, testing, deployment and stabilization in a matrixed enterprise. Strong understanding of enterprise application architecture, SaaS and cloud technologies, APIs and integrations, identity and access management, data management, information security and service management. Strong strategic planning, capacity and financial management, stakeholder management and executive communication skills, with the ability to build cross-functional partnerships and influence senior leaders without direct authority. Preferred Qualifications Experience leading enterprise legal technology within a global corporation, legal technology company or consulting organization. Experience modernizing fragmented or decentralized legal technology environments and establishing service management disciplines, service-level agreements, operational KPIs and governance. Experience with legal data architecture, analytics, workflow automation, enterprise integrations and AI and generative AI solutions. Professional involvement in relevant industry associations, such as the Corporate Legal Operations Consortium (CLOC) or Association of Corporate Counsel (ACC), or relevant certifications in legal operations, legal innovation or legal technology. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $223,100 — $334,700 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Emerald City Emergency Clinic - Seattle, Washington Join Our Team as a Client Service Representative (CSR) Do you love helping people and their pets during life’s most critical moments? Are you calm under pressure, compassionate at heart, and energized by fast-paced environments? If so, we’d love to meet you! Emerald City Emergency Clinic is seeking an enthusiastic and empathetic Client Service Representative (CSR) to join our supportive and dedicated emergency team. Emergency or veterinary experience is a plus, but we’re happy to train the right candidate who brings a positive attitude, strong communication skills, and a passion for helping pets and the people who love them. Why This Role Matters Our CSRs are the first and last point of contact for our clients and that makes you a vital part of every patient’s journey. Each interaction helps set the tone for exceptional care, trust, and compassion during emotional and sometimes stressful visits. If you enjoy making a meaningful difference every day, this role is for you. What You’ll Do As a Client Service Representative, you will: Welcome clients and manage main lobby operations, including check-ins and check-outs Answer and route phone calls professionally and compassionately Assist with emergency triage and timely communication Perform accurate data entry and utilize computer-based systems Help maintain a clean, organized, and welcoming hospital environment What We’re Looking For We’re looking for someone who is: Friendly, professional, and empathetic at all times Comfortable multitasking and problem-solving in a fast-paced setting Skilled with computers and multi-line phone systems Organized, dependable, and an excellent communicator Able to lift up to 40 lbs Experienced in customer service or reception (veterinary experience preferred, but not required) What We Offer Competitive pay: $22.00–$24.00 per hour Medical, dental, and vision benefits Uniforms provided Pet discounts and more! Job Types: Part Time – Weekends REQUIRED Salary: $22.00 - $24.00 per hour Compensation Range $22 — $24 USD

Location: Remote, US Role Overview Encoura is seeking a Senior Product Manager to lead the product strategy, roadmap, and business outcomes for our One Stop and Help Desk offerings. These solutions enable colleges and universities to deliver accessible, responsive support to students, faculty, and staff across voice, chat, and digital channels. This role owns the evolution of a differentiated, scalable service experience—combining contact center operations, Amazon Connect (AWS Connect), AI-powered voice and chat assistants, intelligent self-service, and seamless human-agent support. You will translate institutional needs, operational insights, and emerging technology into a prioritized portfolio strategy, aligning engineering, service delivery, client-facing teams, and executive stakeholders around measurable improvements in customer experience, operational performance, and growth. A Day in the Life Own and communicate the One Stop and Help Desk product vision, strategy, multi-quarter roadmap, and prioritized backlog, balancing client needs, competitive differentiation, commercial opportunities, technical investment, and operational efficiency Set product direction for Amazon Connect-based omnichannel experiences, including IVR, intelligent routing, queue management, agent desktop/workflows, integrations, reporting, workforce management, and quality assurance; partner with engineering on architectural tradeoffs and scalability Lead the strategy and delivery of conversational AI across voice and chat—including virtual agents, knowledge-grounded answers, automated resolutions, intent recognition, escalation to human agents, and conversation analytics—with explicit quality, safety, and performance measure Conduct market and customer discovery with higher education institutions, frontline agents, service operations, implementation, sales, and client success; map end-to-end service journeys and translate unmet needs into differentiated product opportunities Define business cases, success metrics, and performance targets; own product-level accountability for CSAT, NPS, customer effort, digital containment, AHT, FCR, self-service adoption, call abandonment, agent productivity, and SLA performance, in partnership with operating teams Use contact center analytics, speech analytics, conversational intelligence, financial/operational data, and competitive intelligence to evaluate opportunities, prioritize investments, monitor AI accuracy and escalation effectiveness, and drive continuous improvement Lead discovery through launch and adoption: define outcomes and requirements, guide UX and technical decisions, make scope and priority tradeoffs, ensure release readiness, and equip go-to-market, implementation, and service teams with positioning and enablement Influence senior stakeholders and cross-functional teams without direct authority; proactively manage dependencies, delivery risks, vendor/platform relationships, and roadmap decisions while mentoring less-experienced product colleagues as appropriate Role Progression Within 1 month, you'll: Assess the One Stop and Help Desk business, customer segments, economics, service workflows, current roadmap, Amazon Connect architecture, AI capabilities, partner dependencies, and operational scorecard; establish relationships with key leaders and identify immediate risks and opportunities. Within 3 months, you'll: Present a clear portfolio assessment, prioritized multi-quarter roadmap, and measurable outcome framework; align product, engineering, operations, and commercial leaders on strategic priorities, AI automation opportunities, and delivery tradeoffs; lead an initial high-value initiative. Within 6 months, you'll: Be accountable for execution and demonstrated progress against agreed product KPIs; deliver and measure a material portfolio enhancement, advance the voice/chat AI and self-service strategy, and establish a repeatable process for customer discovery, roadmap governance, and post-launch optimization. About You Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience Typically 5+ years of relevant experience, including significant ownership of SaaS or technology product strategy and delivery; prior experience with contact center platforms, customer service technology, or managed service-enabled products strongly preferred Deep understanding of contact center operations and service delivery, including omnichannel engagement, IVR, routing and queues, workforce management (WFM), quality assurance (QA), service-level agreements (SLAs), and reporting/analytics Hands-on product experience with Amazon Connect (AWS Connect) or a comparable cloud contact center platform; able to make informed decisions about platform capabilities, integrations, vendor dependencies, architectural constraints, and total cost of ownership Demonstrated experience launching or scaling conversational AI, chatbots, voice assistants, or automated self-service; understands knowledge management, speech analytics, conversational intelligence, agent handoffs, AI evaluation, and responsible deployment Proven ability to define and improve measurable product and operational outcomes, including CSAT, NPS, customer effort, containment, AHT, FCR, self-service adoption, abandonment, agent productivity, and service quality Strong product leadership skills in discovery, market assessment, strategy, business cases, roadmap prioritization, agile execution, stakeholder influence, and written and executive-level communication; comfortable using Jira, Confluence, and analytics tools Sound commercial and technical judgment; able to work independently through ambiguity, challenge assumptions constructively, negotiate tradeoffs, and align diverse teams around outcomes rather than feature requests Experience in higher education or EdTech is a plus; commitment to improving the student support experience and using AI to augment—not simply replace—effective human service Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process CLEAR™ Candidate FAQ The annual base salary range for this exempt position is $160,000 - $175,000 and reflects the midpoint through maximum of the established range for this role . Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. About  Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice . To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Location: Portugal Workplace: remote *ALL CANDIDATES MUST BE LOCATED IN PORTUGAL* About Intermedia: Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Culture at Intermedia is built on teamwork and transparency.  We hold each other accountable and always have each other’s back! Are you ready to dive into the world of DevOps and make a tangible impact? About the Role: While primarily remote , this role requires occasional visits to the office in Coimbra. We plan to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. The Unite Services & Unite Integrations teams build and operate the backend platforms that power the Unite app (messenger) and integrations ecosystem. This includes: Integration APIs and microservices Multi-region Kubernetes clusters (cloud & on‑prem) CI/CD and GitOps tooling (GitHub-centric) Internal Developer Platform (IDP) components Critical shared infrastructure (RTE, Redis, Harbor, Consul, Chart Museum, API Gateway, etc.) We are looking for a Sr. DevOps Engineer, Team Lead to take over the hands‑on technical and leadership scope: owning reliability, security, and operational efficiency for Unite Services & Unite Integrations, while leading a small DevOps team. You will be the go‑to person for Kubernetes, GitHub-based CI/CD, disaster recovery, security hardening, and platform-wide DevOps practices. What you will be doing: Team Leadership & Ownership Lead and grow a small DevOps engineering team supporting Unite Services and Unite Integrations. Drive team planning and execution across operational efficiency, security, reliability, and platform maturity epics (e.g., quarterly OKRs/initiatives). Provide technical mentorship on Kubernetes, GitHub, CI/CD, and cloud infrastructure. Collaborate closely with Engineering, SRE, Security, and Ops on roadmap, incident resolution, and cross-team initiatives. Platform Operations (UST / Unite Services / Integrations) Own the operational health of Unite Services and Unite Integrations: Lead production deployments and release processes for backend services (e.g., Unite Notifications, integrations platform, Salesforce-related services). Oversee multi-environment support (DEV/QA/PROD and special environments like RTE). Kubernetes, Cloud & On‑Prem Infrastructure Operate and evolve Kubernetes clusters (cloud and on‑prem), including: Cluster upgrades and migration playbooks Ingress/Nginx and service mesh / networking changes Resource/capacity optimization (CPU throttling, scaling, etc.) Manage supporting infrastructure for Unite platforms: Redis, Consul, Harbor, Chart Museum, API gateways, message queues (e.g., RabbitMQ) Contribute to and adopt Internal Developer Platform (IDP) capabilities (e.g., API Gateway, Apache Flink management, Crossplane-based infrastructure). CI/CD, GitOps & Tooling Lead migration and consolidation of repos and pipelines to GitHub (from TFS/Azure DevOps and others). Design, implement, and maintain GitHub-based CI/CD: GitHub Actions workflows Self-hosted GitHub runners (including K8s-based and Windows runners) Versioning and branching strategies Introduce and maintain GitOps practices for infrastructure and application deployments. Automate repetitive tasks and operational workflows via scripting and infrastructure-as-code. Security, Compliance & Reliability Drive security initiative epics (e.g., Ransomware preparedness, vulnerability remediation like Redis Lua RCE, tagging in Qualys/CrowdStrike). Work with Security to design and implement: Rate limiting, WAF rules, and API protection (e.g., Cloudflare for SCIM and public APIs) Secrets management and secure configuration Define and execute disaster recovery and ransomware recovery strategies for UST / Unite Services / Integrations. Improve reliability and quality of platforms via SLIs/SLOs, operational runbooks, and post-incident improvements. Observability, Incident Management & Runbooks Own observability for Unite Services and Unite Integrations: Metrics, logs, traces (e.g., Prometheus, Grafana, ELK, etc.) Dashboards for capacity (Kubernetes CPU usage, throttling, etc.) and error budgets Lead incident response for platform issues: Triage, mitigation, communication, and follow-up actions Coordination with product/engineering teams during outages Create and maintain detailed runbooks and recovery procedures, especially for: RTE environment, K8s clusters, Harbor, Consul, Chart Museum Disaster recovery and ransomware scenarios Documentation & Process Produce and maintain clear, actionable documentation: Infrastructure design and configuration CI/CD and GitOps processes Recovery and maintenance procedures RFCs for new platform capabilities (e.g., API Gateway, Apache Flink) Contribute to process improvements in CI/CD, deployment strategies, and developer experience. Help define and maintain product maturity models for Unite Integrations and related platforms. What you will bring to the role: Technical Skills Strong background in platform / DevOps engineering for complex distributed systems. Deep understanding of infrastructure components: compute, networking, storage, DNS, certificates, load balancing, and how they interact. Kubernetes & Containers Deep knowledge of Kubernetes (cluster operations, upgrades, scaling, security, ingress, RBAC). Experience with Docker/containerization in production. Cloud & On‑Prem Solid experience with at least one major cloud provider (Azure preferred; AWS or GCP a plus). Comfort working in hybrid environments (cloud + on‑prem). CI/CD & GitHub Strong experience designing and running CI/CD pipelines. Hands-on with GitHub Actions and self-hosted runners (including scaling and security). Experience with other CI/CD tools (Azure DevOps, GitLab, ArgoCD) is a plus. Infrastructure as Code & Automation Proficiency with IaC tools (Terraform, Crossplane, Helm, etc.). Strong scripting/coding skills (e.g., Python, Go, Bash, PowerShell) to automate complex operational workflows. Config Management Experience with tools like Ansible, Chef, or similar for configuration management and automation. Observability & Monitoring Experience with Prometheus, Grafana and centralized logging stacks (e.g., ELK, Splunk or similar). Ability to build meaningful dashboards and alerts, and interpret telemetry to drive improvements. Security & Compliance Understanding of security best practices across network, infrastructure, and application layers. Experience with WAFs, rate limiting, vulnerability management tools (e.g., Qualys, CrowdStrike) is a plus. Leadership & Collaboration Proven experience leading DevOps / platform teams or being a strong technical lead. Ability to mentor engineers and raise the technical bar for the team. Experience leading small/medium-sized projects using Agile/Scrum or similar methodologies. Strong communication skills, able to translate technical constraints into clear options and decisions for stakeholders. Demonstrated ability to own outcomes: from design through implementation, rollout, and ongoing operations. Strong troubleshooting skills and calm under pressure during incidents. Nice to Have Experience defining or implementing Internal Developer Platforms. Experience with API Gateway and stream processing platforms (e.g., Apache Flink). Background in ransomware preparedness, disaster recovery planning, or business continuity for critical systems. Experience operating systems at multi-region or multi-tenant scale. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Location: Abu Dhabi, United Arab Emirates Workplace: remote You will lead analytics for the Services cluster — the set of domains that protect trust, safety, and quality across every interaction on our platform. This is where the integrity of the marketplace is safeguarded and where millions of passengers and drivers experience inDrive as a safe and reliable place to be. Your teams will span five closely connected areas: Watchdocs (driver document verification and work with the compliance base), Trust & Safety (everything related to trust and safety in rides — incidents and safety features), Customer Support (both the product tooling for handling user requests and the automation of that work, plus WFM analytics of support agents' performance), Customer Experience (Voice-of-the-Customer feedback and connecting satisfaction metrics such as CSAT/DSAT to business metrics), and Antifraud (protecting rides, transactions, ratings, and more from abuse across inDrive). You will build and manage a team that partners closely with product, operations, support, and compliance to turn a large volume of behavioral, operational, and feedback signals into decisions that reduce risk and improve experience at the same time. From detecting and quantifying fraud across rides and transactions, to measuring the real business impact of safety features and support automation, to linking customer-feedback metrics (CSAT/DSAT) with core business outcomes — your work will define how the company balances protection, cost, and user satisfaction. In this role, you will act as a strategic partner to product and business leaders, as well as to Trust & Safety and Compliance stakeholders — shaping the analytics agenda for the Services cluster, defending its strategy in front of senior leadership, and building scalable processes, metrics, and standards that make trust and safety measurable across the whole platform. Key Responsibilities Own the analytics strategy and roadmap for the Services cluster (Watchdocs, Trust & Safety, Customer Support, CX, Antifraud), align it with company-level priorities, and defend it in front of senior leadership Build, grow, and develop a team of 11+ (analysts) — hiring, mentoring, and setting quality standards across the cluster Lead Antifraud analytics : detect and quantify fraudulent behavior across rides, transactions, and ratings; evaluate the effectiveness of anti-fraud rules and models and their trade-off with false positives Drive Trust & Safety analytics : measure incident rates, evaluate the impact of safety features, and help prioritize initiatives that reduce risk for passengers and drivers Oversee Customer Support analytics : assess support tooling and automation effectiveness, contact-rate drivers, resolution quality, and WFM analytics for agent capacity and performance Lead CX analytics : connect Voice-of-the-Customer metrics (CSAT/DSAT) to business outcomes such as retention and revenue, and turn feedback into prioritized product and operational actions Guide Watchdocs analytics : the document-verification funnel, compliance coverage, and the balance between compliance rigor and a smooth driver onboarding experience Define and standardize metrics, definitions, and monitoring across the cluster; ensure data quality in partnership with DWH, DS, and Engineering Establish best practices in experimentation (A/B testing), causal inference, forecasting, and effect measurement across the team Partner cross-functionally at the company level (Product & Tech & Business, DWH, DS, Engineering) and act as a trusted advisor to Head / Director / C-suite stakeholders Skills, Knowledge and Expertise 6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses 2+ years of people management, leading teams of 10+ people, including other managers or team leads Strong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference) Proven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience Experience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level Proficiency in BI tools (Tableau, Looker, Redash, or similar) Strong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences English proficiency at B2 or higher for international collaboration Nice to Have Hands-on experience in one of the Services domains — Trust & Safety, Antifraud, Customer Support / WFM, CX / Voice-of-the-Customer, or compliance Experience with fraud / risk modeling, anomaly detection, or safety analytics Familiarity with text / sentiment analysis for customer-feedback data Experience scaling analytics across multiple countries and verticals Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Final benefits may vary depending on the location.

plays a critical role in delivering a patient‑first infusion experience by ensuring referrals move efficiently, accurately, and compassionately from intake to care delivery.

The Remote Customer Service Representative serves as the first point of contact for clients and prospects. This role is responsible for delivering exceptional service, resolving inquiries efficiently, and maintaining positive client relationships in a fully remote environment.

Location: Athens, Greece Workplace: none David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard a Dutch-speaking Advisors to join their team in Athens. The role is customer support across voice, chat and email, helping customers with orders, deliveries, app features and other service-related concerns. Position: Customer Service Representative (Dutch) Location: Athens, Greece Work model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Support customers with questions about orders, deliveries, app features and other service-related concerns Handle customer contacts across voice, chat and email Document each interaction accurately Follow established procedures Escalate complex or unresolved issues to the appropriate team when needed REQUIREMENTS: Native/near-native level of Dutch English at C1 level, both written and spoken High school diploma Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication EU citizenship Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA) Available for on-site work in Athens on rotational shifts BENEFITS: Easter and Summer bonuses Meal allowance Health insurance from the hire date 1.67 business days of annual leave per month in the first year, plus Greek public holidays Access to a learning platform Assistance with issuing hiring documents Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided International working environment And many more!!

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Log in using your 20four7VA-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: CPT-11699 Inbound Customer Service & Rental Booking Virtual Assistant Independent Contractor – CPT-11699 Inbound Customer Service & Rental Booking Virtual Assistant/Business Support VA/Entry-Senior Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. An Atlanta-area storage container rental business is seeking a professional Business Support VA to handle incoming customer calls, rental inquiries, pricing information, and basic booking administration. The VA will receive calls forwarded from the company's business telephone line and assist both new prospects requesting rental information and existing customers placing orders. All customer communications, records, tasks, lead tracking, customer requests, and follow-ups will be managed and maintained through HubSpot. The ideal candidate will bring excellent spoken English, a friendly and professional phone presence, strong organization, and prior customer-service experience. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: Inbound Customer Service Answer forwarded incoming business calls during scheduled coverage hours Identify whether the caller is a prospective or existing customer Respond professionally to routine rental questions Gather caller details, requested services, and relevant order information Direct unusual requests or unresolved questions to management Answer inbound calls live whenever possible Respond to missed calls, voicemails, and new inquiries within one hour during working hours Escalate pricing exceptions, customer complaints, and requests that fall outside established procedures Collect the caller’s name, email address, and contact number. Gather customer details before escalating service issues. Handle urgent equipment concerns, including refrigerated equipment breakdowns. Provide status updates without promising specific repair timelines or compensation. Rental Inquiries & Order Support Provide approved storage container rental pricing Communicate available delivery and pickup information based on company-provided schedules Assist with new rental inquiries and existing customer orders Record service requests and confirm necessary details Relay booking and customer information to the appropriate internal contact Provide approved pricing and collect all required information for rental and service requests Own follow-up on leads, outstanding quotes, and customer requests through resolution or a confirmed handoff Coordinate delivery and pickup scheduling once approved Confirm equipment placement and special delivery instructions. Verify site access restrictions, gate requirements, and receiving hours. Collect and record PO numbers for rental orders. Confirm order details with customers before processing. Send order confirmations to customers by email. Administrative & Scheduling Support Maintain organized customer and call records Track incoming inquiries, outstanding requests, and follow-ups Update scheduling or order information using approved systems Assist with basic administrative work during quieter periods Maintain accurate notes for unresolved customer matters Follow established call-handling and escalation procedures Maintain customer records, deal stages, tickets, tasks, and next steps within HubSpot Ensure every inquiry, lead, quote, and customer request has a clear status, owner, and next step documented in HubSpot Keep all customer communications, follow-ups, and activities current and accurately logged in HubSpot Work through outstanding follow-ups and open HubSpot tasks during quieter periods Monitor and update customer records to ensure accurate tracking and continuity of service Record equipment issues, customer concerns, and requested response times. Document complete order and service details for proper handoff to the appropriate team. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Previous inbound customer service or phone support experience required Excellent spoken English required Experience handling customer inquiries and booking requests strongly preferred Strong attention to detail and organizational skills required Experience with appointment scheduling or order entry preferred Administrative support experience preferred Equipment rental or related service-industry experience is a plus HubSpot proficiency required or strongly preferred Previous CRM management experience, including lead tracking, task management, and customer record maintenance, strongly preferred IDEAL CANDIDATE PROFILE Friendly, confident, and professional over the phone Clear English speaker with strong listening skills Comfortable explaining standard pricing and availability information Organized and accurate with customer details Dependable and punctual during scheduled shifts Able to follow procedures while handling routine questions naturally Willing to learn the company's products and rental processes Highly organized and capable of managing multiple customer follow-ups simultaneously Comfortable working within a CRM-driven workflow Proactive in maintaining accurate records, task ownership, and follow-through APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED VoIP Business Phone / Call Forwarding Platform HubSpot CRM Client's Order / Rental Tracking System Calendar & Scheduling Tools Microsoft Excel / Google Sheets Email & Communication Platforms Work Schedule Contracted Hours per Week: 40 Hours Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time: 9:00 AM–5:00 PM EST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior Level Contracted Hours per Week: 40 hours/week Daily Working Time: 9:00 AM–5:00 PM EST Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required) REGION PREFERENCES: Offshore or Nearshore What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

Service Engineer L1 IT Вакансии Ищем Service Engineer L1, который будет работать на первой линии технической поддержки, заниматься мониторингом инфраструктуры, первичной диагностикой и взаимодействием с командами разработки и DevOps в международной продуктовой IT-компании, расширяющей свою инфраструктуру в Сербии.

Location: Remote - European Region Workplace: hybrid Coinspaid Dev is the engineering brand behind the technology, infrastructure, and R&D expertise built within Coinspaid. With more than 120 engineersand over 11 years of industry experience, Coinspaid Dev brings together software engineering, infrastructure, security and R&D teams with experience building distributed systems and blockchain infrastructure operating across more than 20 blockchain networks. Coinspaid Dev emerges as an independent engineering brand with a straightforward mission: to advance blockchain infrastructure engineering and contribute practical expertise back to the industry. The structure is new. The experience behind it is not. Responsibilities: Incident Management: Coordinate and oversee incident management activities, ensuring incidents are appropriately tracked, escalated, communicated and followed up on. Problem Management: Identify recurring operational issues, facilitate root cause investigations and coordinate the tracking and resolution of underlying problems. Cross-Team Coordination: Work closely with Engineering, Infrastructure, Support and other teams to facilitate operational activities, clarify responsibilities and resolve blockers. Process Improvement: Identify gaps and inefficiencies in existing ITSM processes and propose practical improvements aligned with business needs. Operational Communication: Ensure effective communication between technical teams and relevant stakeholders during incidents, investigations and other operational activities. Documentation and Knowledge Management: Maintain and improve operational procedures, incident and problem management documentation, and internal knowledge resources. Reporting and Visibility: Monitor incident and problem trends, provide operational insights and help identify opportunities to improve service quality. Continuous Improvement: Coordinate follow-up actions, track improvement initiatives and help ensure that lessons learned result in meaningful changes. ITSM Development: Contribute to the gradual development of Service Management practices, including future involvement in Change Management, service monitoring and operational governance. Requirements: 3+ years of experience in IT Service Management, IT Operations, Incident Management, Problem Management, or a similar role. Practical understanding of ITSM principles, particularly Incident and Problem Management. Experience working with technical teams in an IT, software development, or technology-driven environment. Ability to understand technical issues and translate them into clear operational information without necessarily being responsible for technical resolution. Familiarity with issue-tracking, ticketing and knowledge management tools such as Jira, Confluence, or similar platforms. Basic understanding of software development lifecycles, production environments and IT service operations. Ability to maintain operational documentation, follow up on action items and coordinate activities across multiple teams. Soft Skills and Personal Qualities: These are particularly important for this position. Strong communication skills: Ability to communicate clearly and effectively with both technical and non-technical stakeholders. Adaptability: Comfortable operating in a dynamic business environment where priorities, requirements and processes may change. Proactive mindset: Takes initiative, identifies improvement opportunities and addresses issues without requiring constant direction. Collaboration and diplomacy: Able to build productive relationships, navigate disagreements and influence teams without direct authority. Ownership and accountability: Takes responsibility for assigned activities and follows them through to completion. Pragmatic problem-solving: Focuses on practical solutions rather than unnecessary bureaucracy or rigid processes. Organizational skills: Able to manage multiple ongoing activities, prioritize effectively and maintain visibility of outstanding tasks. Analytical thinking: Able to identify patterns, understand operational challenges and approach problems systematically. Resilience under pressure: Maintains structured thinking and clear communication during incidents or challenging situations. Continuous improvement mindset: Curious, open to feedback and interested in making existing ways of working more effective. Nice to have: Experience in fintech, payment processing, cryptocurrency, or another high-availability technology environment. ITIL Foundation certification or equivalent practical knowledge of ITSM frameworks. Experience participating in major incident coordination, post-incident reviews, or problem management investigations. Familiarity with change and release management principles. Understanding of regulatory or industry frameworks such as DORA, ISO 27001, or ISO 20000. Experience contributing to the establishment or improvement of ITSM processes in growing organizations. Familiarity with monitoring, alerting and incident response tools. Basic knowledge of SRE concepts, service reliability, SLAs and SLOs. Experience facilitating cross-functional meetings, workshops, or improvement initiatives. Why join CryptoProcessing by Coinspaid You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact. At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so. We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work. Flexible Benefits Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses. Work & Flexibility Fully remote work from almost anywhere Optional offices and relocation support Flexible, async-friendly environment Growth & Learning Budget for courses, certifications, and professional development Language learning support Cross-team learning and knowledge sharing Wellbeing & Support Medical insurance or reimbursement depending on location Access to mental health support Financial support for important life events Extras Merch shop with rewards system Team offsites and company events Sounds good? Well then, we can’t wait to see your resume! To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/

Требования: — Наличие не менее 6 лет опыта в управлении продуктами, включая самостоятельное ведение продукта или значимого продуктового направления. — Подтверждённый опыт запуска и развития цифровых продуктов. — Опыт работы с B2C-маркетплейсами, сервисами бронирования, электронной коммерцией, FinTech или другими транзакционными платформами. — Сильные навыки в области Product Discovery, продуктовой аналитики и приоритизации. Важно: — Контрактное оформление через юридическое лицо на Кипре. О компании: Международная AI-first платформа, объединяющая финансовые и потребительские сервисы. В основе продукта — AI-агент, который помогает пользователям решать повседневные задачи через единый интерфейс.

Responsibilities: — Maintain and strengthen relationships with existing Payment Service Providers (PSPs); — Act as a point of contact for partners, ensuring clear, timely, and professional communication; — Coordinate partner onboarding, including documentation and follow-ups through to launch; — Work closely with Payments, Product, Technical, and Finance teams to address partner requests and resolve operational issues; — Review existing partners and connected payment methods, identifying performance concerns and opportunities for improvement; — Follow up on outstanding issues, track agreed actions, and keep internal teams informed of progress. Requirements: — At least 1 year of experience in account management, partner management, or a similar client-facing role, preferably within payments or fintech; — Strong ownership and a responsible approach: able to follow tasks through to completion and escalate issues when needed; — Excellent communication and relationship management skills; — Strong organisational skills and attention to detail; — Ability to coordinate multiple stakeholders and manage competing priorities; — Basic understanding of PSPs, card acquiring, Open Banking, and APMs is an advantage; — Fluent English and Russian, written and spoken; — A collaborative attitude, initiative, and willingness to learn. Benefits: — Opportunity to work with leading PSPs, payment gateways, and acquirers in the industry; — Sports and lunches compensation; — Work equipment tailored to your needs (Mac / Windows / Linux); — Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements. Candidates already located in Cyprus are considered.

Location: *CYPRUS* Workplace: hybrid Position Summary: The Hotel Services Engineer shall support the respective Manager ensuring the maintenance standards are achieved. This position must perform a variety of tasks. From preventative maintenance to repair, this position should strive to keep the maintenance standards at a high-quality level. Employee may be required to perform any other job-related duties assigned by their supervisor , management or the Chief Engineer. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. Qualifications: Five years minimum experience in technical/engineering maintenance on a cruise ship or a land-based facility. Previous supervisory experience with the ability to train and coach employees. Extensive knowledge of Galley, Laundry, and Hotel/F&B equipment, plumbing systems , as well as joining/carpentry experience . Good communication/social skills, to communicate in a multicultural environment with all levels of employees and management. Able to read and interpret technical drawings, instruction manuals and schematic diagrams for equipment that has mechanical, outfitting and structural components. SOLAS Lifesaving and Fire Fighting Training according to SOLAS and STCW requirements for passenger ships (Preferred) Ability to demonstrate leadership, co-ordination and problem solving skills when performing routine and contingency tasks in order to minimize organization bottlenecks, negative guest impact and down-time of equipment.   Competency: Job Skills/Results: Key Performance Indicators (KPI’s): KPI’s assigned to position/department. Operational Effectiveness: Demonstrates the ability to work and co-operate with all onboard teams in order to ensure minimum impact to Hotel and Ships’ overall operation. Maintains safety as primary concern and ultimate priority when conducting routine, project and unscheduled tasks. Understands and complies with the company's environmental policies and is committed to safeguarding the environment. Ensures AVO system is operational and issues are closely monitored and are being resolved in a timely manner providing excellent service to both Guests and Crew. Leads the team in order to get issues resolved and executed in an effective manner. Responsible for cost containment and budget disposition through the proper use, handling and maintenance of spare parts, consumables, chemicals and general supplies. Assists the AMM in the reporting and management of planned maintenance and identifies, recommends, creates requisitions and work orders in the AMOS system. Leadership:   Leadership Effectiveness: Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, expenses, USPH, Workplace Safety and Crew Satisfaction Inspires team through encouragement and recognition of outstanding performance Fosters team unity and inspires commitment to GFM Collaborates well and works up, down and across the organization Creates a climate of trust and mutual respect   Position: Hotel Engineer Required License: 2nd Engineer Salary: USD 7,671 per month Rotation: 3 months on / 3 months off Salary Review: 3% increase next year in line with the CBA 07/01/2027 Rotation: 3 months on / 3 months off Salary Review: 3% increase next year in line with the CBA

Location: Luxembourg Are you a highly motivated individual fluent in English and French with a passion for business operations and service delivery? Join our team at EUROPEAN DYNAMICS as a Junior Service Delivery Officer and play a significant role in supporting our business growth and ensuring smooth office operations. This is your chance to contribute to the success of a dynamic organization and advance your career in a collaborative and innovative environment. The work will be carried out on the company’s premises, in Luxembourg. What You'll Do: Help manage client and consultant relationships and address inquiries or concerns; Reach out to potential clients to schedule meetings and presentations, with direct supervision of the Service Delivery Management team; Support the Service Delivery Management team with the development and implementation of business development strategies; Handle general office management tasks such as answering phones, sorting and distributing incoming mail, maintaining office filing, and organizing meetings; Handle general inquiries and provide information to staff, clients, and visitors; Assist different departments with administrative tasks as needed; Promote teamwork and build effective relationships with internal departments to address consultants’ and clients’ questions and expectations; Participate in the overall business activity, by encouraging innovative and stimulating work environment evolutions. Requirements Bachelor's or Master's degree in Business Administration, Marketing, or a related field; Excellent communication skills both oral and written in English and French. Knowledge of other languages is an asset; Strong organizational skills and attention to detail; Ability to work independently and as part of a team; Good knowledge of Microsoft Office Suite. This function requires and helps you develop the following skills: A very good sense of prioritization and organization in a multitasking environment; Accuracy and thoroughness, ability to monitor work for quality; Ability to handle pressure and the capacity to react promptly when necessary, with great flexibility; Fast learning and independence; Adept communicator with negotiation skills; Ability to work in a multinational and multicultural team; Approachability, energy, and enthusiasm to motivate and engage others; A great sense of empathy, patience, and dedication to the consultants and the clients; Results-oriented, positive “can do” attitude. Benefits We believe in rewarding talent and dedication. Here's what you can expect as part of our team: Competitive full-time salary; Flexible Working Hours; Top-of-the-Line Tools; Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities; Career Growth: Work with some of the most innovative and exciting specialists in the industry; Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth. If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us! Submit your detailed CV in English, quoting reference: ( JSDO/11/26 ). You may also consider all our other open vacancies by visiting the career section of our website ( www.eurodyn.com ) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. EUROPEAN DYNAMICS (ED) ( www.eurodyn.com ) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1000 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at www.eurodyn.com/privacy . By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.

Location: Denver, CO, United States About Us Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience. About the Team Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin. Overview: We are looking for an accomplished Vice President of Managed Trading Services to lead the teams that deliver the day-to-day quality of our betting proposition, reporting to the Chief Trading Officer. The role owns the foundations of a best-in-class customer experience across three businesses - US Sportsbook, International Sportsbook and the US Predictions Exchange - and is held to a single standard: that a customer has zero reasons to leave. The ideal candidate will have extensive experience running large-scale live trading operations, a proven track record of raising coverage, pricing accuracy and in-play quality at scale, and the conviction that manual intervention is a defect to be automated away rather than a job to be staffed. Responsibilities: Lead and oversee the four teams within Managed Trading Services — MTS US, MTS International, Trading Operations and Compliance, and Pricing Supervision — providing guidance, direction and support to ensure efficient and effective trading operations. Own the day-to-day quality of the proposition across the three customer-facing businesses: event and market coverage, in-play availability, speed and accuracy, and price position against competitors. Own the benchmarking programme, run as a shared service across the businesses, and hold the wider organisation to account against competitor coverage, price and availability. Own pricing supervision at the coal face for both pre-game and in-play: the tactical mitigations that keep prices safe in the moment, the escalation of root causes to the teams that own the underlying fix, and the retirement of every mitigation so that no temporary fix becomes permanent silently. Drive the conversion of manual work into automation, treating every repeated intervention as a defect, and reporting the rate at which human coverage is replaced by engine coverage. Ensure detection of problems is automated and remediation is human, and drive the proportion of defects found by customers rather than by our own systems towards zero. Act as a primary source of product feedback to Trading Product and engineering on the improvements that would most improve the core customer experience. Own trading operations and compliance, including settlement, market and event integrity, and the regulatory obligations attached to trading activity in every market we operate in. Partner with Risk and Customer Management on the experience our highest-value customers receive, and with Price Discovery and Quantitative Research on the fixes that remove recurring pricing defects at source. Foster a culture of excellence, teamwork and continuous improvement within the team, promoting professional development and knowledge sharing. Qualifications: Bachelor's degree in finance, mathematics, statistics, or related field. Advanced degree preferred. Minimum of 10-15 years of experience in sportsbook trading or trading operations, with at least 3-5 years in a senior leadership role. Proven track record of running large-scale, multi-jurisdiction live trading operations at high volume and under regulatory scrutiny. Demonstrable experience of reducing manual workload through automation rather than headcount, and comfort holding a team to an automation target. Deep understanding of the modern betting proposition, including same-game parlays, player props and high in-play availability, and the trading disciplines that keep them accurate at scale. Strong analytical and quantitative skills, with the ability to interpret complex data and make data-driven decisions. Knowledge of regulatory requirements and compliance considerations related to sports betting operations, including settlement and integrity obligations. Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively across departments. Experience with trading platforms, benchmarking and risk management tools, and working fluency with AI tooling applied to operational problems. Passion for sports and a commitment to delivering the best possible betting experience for customers. Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process. For information about our benefits, please visit https://benefitsatfanatics.com/ Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/ Salary Range $250,000 — $314,000 USD By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy. Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here .