Encoura

Location: Remote, US Role Overview Encoura is seeking a Senior Product Manager to lead the product strategy, roadmap, and business outcomes for our One Stop and Help Desk offerings. These solutions enable colleges and universities to deliver accessible, responsive support to students, faculty, and staff across voice, chat, and digital channels. This role owns the evolution of a differentiated, scalable service experience—combining contact center operations, Amazon Connect (AWS Connect), AI-powered voice and chat assistants, intelligent self-service, and seamless human-agent support. You will translate institutional needs, operational insights, and emerging technology into a prioritized portfolio strategy, aligning engineering, service delivery, client-facing teams, and executive stakeholders around measurable improvements in customer experience, operational performance, and growth. A Day in the Life Own and communicate the One Stop and Help Desk product vision, strategy, multi-quarter roadmap, and prioritized backlog, balancing client needs, competitive differentiation, commercial opportunities, technical investment, and operational efficiency Set product direction for Amazon Connect-based omnichannel experiences, including IVR, intelligent routing, queue management, agent desktop/workflows, integrations, reporting, workforce management, and quality assurance; partner with engineering on architectural tradeoffs and scalability Lead the strategy and delivery of conversational AI across voice and chat—including virtual agents, knowledge-grounded answers, automated resolutions, intent recognition, escalation to human agents, and conversation analytics—with explicit quality, safety, and performance measure Conduct market and customer discovery with higher education institutions, frontline agents, service operations, implementation, sales, and client success; map end-to-end service journeys and translate unmet needs into differentiated product opportunities Define business cases, success metrics, and performance targets; own product-level accountability for CSAT, NPS, customer effort, digital containment, AHT, FCR, self-service adoption, call abandonment, agent productivity, and SLA performance, in partnership with operating teams Use contact center analytics, speech analytics, conversational intelligence, financial/operational data, and competitive intelligence to evaluate opportunities, prioritize investments, monitor AI accuracy and escalation effectiveness, and drive continuous improvement Lead discovery through launch and adoption: define outcomes and requirements, guide UX and technical decisions, make scope and priority tradeoffs, ensure release readiness, and equip go-to-market, implementation, and service teams with positioning and enablement Influence senior stakeholders and cross-functional teams without direct authority; proactively manage dependencies, delivery risks, vendor/platform relationships, and roadmap decisions while mentoring less-experienced product colleagues as appropriate Role Progression Within 1 month, you'll: Assess the One Stop and Help Desk business, customer segments, economics, service workflows, current roadmap, Amazon Connect architecture, AI capabilities, partner dependencies, and operational scorecard; establish relationships with key leaders and identify immediate risks and opportunities. Within 3 months, you'll: Present a clear portfolio assessment, prioritized multi-quarter roadmap, and measurable outcome framework; align product, engineering, operations, and commercial leaders on strategic priorities, AI automation opportunities, and delivery tradeoffs; lead an initial high-value initiative. Within 6 months, you'll: Be accountable for execution and demonstrated progress against agreed product KPIs; deliver and measure a material portfolio enhancement, advance the voice/chat AI and self-service strategy, and establish a repeatable process for customer discovery, roadmap governance, and post-launch optimization. About You Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience Typically 5+ years of relevant experience, including significant ownership of SaaS or technology product strategy and delivery; prior experience with contact center platforms, customer service technology, or managed service-enabled products strongly preferred Deep understanding of contact center operations and service delivery, including omnichannel engagement, IVR, routing and queues, workforce management (WFM), quality assurance (QA), service-level agreements (SLAs), and reporting/analytics Hands-on product experience with Amazon Connect (AWS Connect) or a comparable cloud contact center platform; able to make informed decisions about platform capabilities, integrations, vendor dependencies, architectural constraints, and total cost of ownership Demonstrated experience launching or scaling conversational AI, chatbots, voice assistants, or automated self-service; understands knowledge management, speech analytics, conversational intelligence, agent handoffs, AI evaluation, and responsible deployment Proven ability to define and improve measurable product and operational outcomes, including CSAT, NPS, customer effort, containment, AHT, FCR, self-service adoption, abandonment, agent productivity, and service quality Strong product leadership skills in discovery, market assessment, strategy, business cases, roadmap prioritization, agile execution, stakeholder influence, and written and executive-level communication; comfortable using Jira, Confluence, and analytics tools Sound commercial and technical judgment; able to work independently through ambiguity, challenge assumptions constructively, negotiate tradeoffs, and align diverse teams around outcomes rather than feature requests Experience in higher education or EdTech is a plus; commitment to improving the student support experience and using AI to augment—not simply replace—effective human service Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process CLEAR™ Candidate FAQ The annual base salary range for this exempt position is $160,000 - $175,000 and reflects the midpoint through maximum of the established range for this role . Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. About  Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice . To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Location: Remote, US Role Overview The HR Manager collaboratively manages day-to-day HR compliance and employee relations processes through teamwork, shared discovery, and Talent Operations leadership review, supporting compliance, consistency, and employee-focused Talent Operations practices across the organization. This individual-contributor role has no direct reports and leads through functional ownership and cross-functional partnership. The HR Manager interprets and communicates policies, monitors employment law and regulatory requirements, manages workplace concerns, and develops recommendations to mitigate risk. The position independently manages analysis, documentation, recommendations, and follow-through on matters involving employee relations, performance management, attendance, employment records, onboarding, and organizational change. The VP, Talent Operations reviews recommendations and approves final outcomes; the HR Manager coordinates implementation of approved outcomes and remains accountable for accurate, timely, and consistent process execution. A Day in the Life Manage day-to-day administration of HR policies and programs and provide practical guidance to leaders and employees on policy interpretation, employee relations, attendance, conduct, performance, and workplace expectations Own employee relations intake and case management; conduct or coordinate timely, objective workplace investigations; document interviews and findings; and recommend follow-up actions for final review and approval by the VP, Talent Operations Coach leaders through performance improvement, corrective action, and employment decisions while balancing employee experience, business needs, and compliance risk; develop recommendations and coordinate implementation following VP approval of final outcomes Manage monitoring of federal, state, and local employment requirements; recommend updates to HR policies, procedures, notices, practices, and employee communications; and coordinate implementation following VP approval Maintain accurate, complete, and confidential employee records, case files, employment documentation, and required compliance reports Manage periodic audits of HR records and practices, identify gaps or trends, recommend corrective actions and process improvements, and track implementation of approved outcomes Coordinate compliance requirements across recruiting, employment authorization, onboarding, compensation and benefits, payroll coordination, leave and attendance, safety, training, and employee separations, partnering with the responsible functional owners Develop and deliver employee and manager communications and training related to HR policies, respectful workplace expectations, documentation standards, employment practices, and regulatory responsibilities, consistent with approved policies and outcomes Partner with Talent Operations leadership, business leaders, legal counsel, vendors, and other internal or external resources on compliance and employee relations matters; escalate complex or high-risk concerns promptly to VP Talent Operations Use HR systems and workforce data to manage case tracking, monitor compliance activities, identify recurring issues, and recommend actions Lead or contribute to cross-functional HR compliance projects and organizational change initiatives Connect with HR support staff and service providers through established partnerships to ensure timely, accurate, and consistent completion of HR processes Role Progression Within 1 month, you’ll : Learn Talent Operations policies, systems, workflows, documentation standards, and key partners; understand current compliance priorities, employee relations procedures, and VP final-review requirements; and begin handling routine inquiries. Within 3 months, you’ll : Independently manage day-to-day compliance and employee relations processes; conduct or coordinate investigations and support performance matters; identify recurring risks or process gaps; and submit practical recommendations to your manager. Within 6 months, you’ll : Own assigned compliance and employee relations programs and case-management processes; lead audits, investigations, training, or cross-functional initiatives; use workforce and case data to identify trends and recommend risk mitigation; and demonstrate timely, consistent execution and implementation of approved outcomes. About You Bachelor’s degree in human resources, business administration, or a related field, or equivalent relevant experience 4-7 years of progressive human resources experience, including meaningful responsibility for HR compliance and employee relations Working knowledge of employment law, HR regulatory requirements, policy administration, workplace investigations, performance management, leave and attendance practices, and employment documentation Demonstrated ability to handle confidential and sensitive matters with sound judgment, objectivity, and discretion Strong written and verbal communication, analytical, organizational, and problem-solving skills Ability to work independently, manage multiple priorities, collaborate across functions, and provide clear, practical guidance to leaders and employees Proficiency with human resource management systems and standard business applications Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process CLEAR™ Candidate FAQ The annual base salary range for this exempt position is $100,000 - $115,000 and reflects the midpoint through maximum of the established range for this role . Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. About  Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice . To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Location: Remote, US Role Overview Are you passionate about helping students find their path to college and career success? Encoura is looking for a VP of Marketing to lead growth for our Encourage high school student and educator programs, including nationwide adoption and engagement of the Encourage student app and educator platform. Encourage is the nation’s largest free college and career planning and exploration program for students in grades 8–12. Reporting to the Chief Marketing Officer, this role will own B2B and B2B2C marketing strategy and execution, driving student and educator acquisition, engagement, lifecycle marketing, partnerships, and integrated campaigns in close collaboration with Product, Engineering, Creative, Research, and Digital teams. This is a hands-on leadership role for a strategic, data-driven marketer who can see the big picture while also driving execution. The VP will optimize marketing systems and channels, identify new opportunities for growth, and build and develop a high-performing team to expand Encourage’s reach and impact. We’re looking for a trusted thought leader and people leader who is passionate about education, energized by Encoura’s mission, comfortable navigating ambiguity, and ready to bring creativity, resourcefulness, and a student-centered mindset to the work. A Day in the Life You will own all levers and aspects of student and high school educator marketing, including national education partnerships, digital and social campaigns, direct mail campaigns & operations, lifecycle marketing, media placements, events, website evolution, paid acquisition, SEO/SEM/ASO/AEO/GEO, and other channels and activities that you help define Build and grow a great team: Develop our existing team members, fill in any gaps where we need them to execute against our strategy, and build a culture of excellence; define roles and responsibilities for each position; manage professional development for all direct reports by setting clear goals, objectives, and career paths Drive all B2B2C marketing initiatives: achieve student, family and educator growth objectives, new customer acquisition, and engagement activities Own strategy execution:  lead acquisition marketing efforts to build, grow and optimize all channels, including paid social, paid search, display, affiliate, direct mail, in-classroom, digital signage, and more Manage systems optimization through Salesforce CRM and MarketingCloud Co-Lead Encourage brand strategy: in partnership with CMO and Creative team, build on, develop and execute on the overall brand strategy across paid and unpaid channels (including social media, PR and partnerships). Identify key brand pillars across our products and mission and develop innovative strategies to build on and reinforce them. Work with our Create and Digital teams to execute a winning marketing strategy: product/growth marketing, positioning, messaging, demand generation, channel, content, sales enablement, partner marketing, social media, PR, AR and marketing operations Integrate deeply across the company: Marketing should be connected into everything we do! We want you to help ensure our teams across the company in content, product, design, engineering, support, sales, finance, operations and HR, are working with marketing to tell our story and put our programs in the hands (literally) of students. Role Progression Within 1 month, you’ll: Learn all aspects of Encourage including products, teams, internal and external collaborations, company goals, and the importance of the connection to our higher ed products and services. Within 3 months, you’ll: Be actively participating in planning and strategy for marketing and expanding the Encourage program to students, families, and educators, as well as attending event(s) to promote the program and network with educators, including national partnerships Within 6 months, you’l l: Take the lead in making strategic decisions and driving new ideas around product/growth marketing, positioning, messaging, demand generation, channel, content, sales enablement, partner marketing, social media, PR, AR, and marketing operations. About You 15+ years of experience or equivalent demonstrated impact, with strong leadership, product marketing, business development and operational skills; a track record of successfully launching and growing B2B2C offerings in K12 Bachelor’s degree in Marketing, Business, Communications or a related field (MBA a plus) or equivalent demonstrated impact Expert level knowledge of paid media channels, including: social, search, affiliate, display, ASO, podcasts, webinars, etc. Experience in mobile app user acquisition, and using the above channels to attract and convert students in our large ecosystem to Encourage users An understanding of marketing automation and site management (web analytics, a/b/n testing, tag management, content management) Experience with Salesforce CRM & Marketing Cloud Passionate about education and helping students find their ideal path to success Creative and analytical, with exceptional problem-solving skills Strong leadership and communication skills An entrepreneurial mindset Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process CLEAR™ Candidate FAQ The annual base salary range for this exempt position is $170,000 - $190,000 and reflects the midpoint through maximum of the established range for this role . Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. About  Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice . To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Location: Remote, US Role Overview We are looking for an experienced Senior Azure DevOps Engineer who will partner up with our product and technology teams to design and develop processes and systems that enhance our Azure cloud environment in areas like monitoring, optimization, automation, data maintenance, and security tooling to make us more scalable, more secure, and help us deliver more real-time systems for our users. If you are experienced with Azure networking (i.e. VNet, Subnets, NSGs, and ASGs) and CI/CD then you’re the right candidate. A Day in the Life You’ll get to work with a tech stack that includes Azure Core Services, Azure App service, Kubernetes, API Management Gateway, Azure Functions, Docker, Linux, Windows, PostgreSQL, MS SQL Server, PowerShell, Python, GitHub, JIRA & Confluence Build and manage infrastructure using automation tools such as Terraform Provide day-to-day operational support of our applications on Azure Work closely with development teams to integrate their projects into the production and test Azure environments and ensure their ongoing support Be a DevOps champion working closely with other internal teams to lead efforts on security, reliability, and scalability into the development lifecycle Provide input on design and Azure-related considerations / options Gain functional knowledge of the applications you support Dive deep into the product stack to troubleshoot as needed Build engineering automation and productivity tools to streamline and scale applications in the production environment Troubleshoot and resolve application development, deployments and operations issues Architect and implement reliable infrastructure services on Azure, from the ground up, to deliver highly scalable services Serve in an on-call rotation as an escalation contact for critical production issues Role Progression Within 1 month, you'll: Learn about our business, our Azure environment, and how we work. You will be working hands-on with our technology and getting to know your teammates. Within 3 months, you’ll: Work with our development teams to stand up our technology stack and looking for opportunities to make improvements. You will have several technologies or products that you are becoming responsible for. You will help diagnose and resolve operational issues in our systems. Within 6 months, you’ll: Be looking to the future across our technologies and crafting the strategic roadmap when it comes to architecture, operations, and capabilities. You will continue to develop your Azure toolbelt with relative technology certifications and education and to inform the development of team members. About you You hold a BS in Computer Science, Software Engineering or equivalent, or a Bachelor’s in an unrelated field with at least 5 years of professional experience You have 5+ years of experience in DevOps with 3+ years using Azure core services (Azure Virtual Machines, Azure Virtual Network, Azure Load Balancer, Azure Blob Storage, Azure Bicep/ARM templates, Azure SQL Database, Azure App Service, Azure API Management, etc.) Experience installing, configuring, and managing database platforms and Azure-managed database services, including Azure SQL Database, Azure Database for PostgreSQL, Microsoft SQL Server, and MongoDB Atlas Demonstrated expertise in using configuration management tools such as Terraform, Azure Bicep and Azure Resource Manager (ARM) templates You have a strong understanding of Azure billing and cost modelling Experience with build & release automation tools and methodologies. Experience with TeamCity is a plus Ability to design, deploy, monitor and manage Kubernetes based systems You are familiar with the concepts of microservice architecture and how those concepts are implemented in Azure You champion Infrastructure as Code mentality and can take the lead in transformation from manual “hands-on” in Azure to Infrastructure as Code You have very strong scripting and automation skills – you believe you can automate just about everything You know how to use AI tools to vet ideas, validate work, and help automate tasks You strive to learn new technologies and look for ways to stay up to date in this rapidly changing industry Hands-on experience with troubleshooting, securing, and improving manually configured Azure environments Experience with Application Performance Monitoring (APM) and log aggregation at scale. Experience supporting application development teams who work in an iterative-based development environment using Agile/Scrum/Kanban You have an appreciation for pragmatism and simplicity in systems architecture Background in working with multi-cloud operations between AWS and Azure preferred Current and relevant Azure cloud certifications preferred Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process. CLEAR™ Candidate FAQ CLEAR™ Candidate FAQ The annual base salary range for this exempt position is $140,000–$155,000 and reflects the midpoint through maximum of the established range for this role . Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being. About  Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice . To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Location: Remote - US, Alabama, Arkansas, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin Role Overview As a Temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment. A Day in the Life Handle a high volume of inbound phone calls while efficiently managing multiple tasks in a fast-paced call center environment Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows Deliver a positive experience through empathy, patience, and clear communication Accurately document interactions and manage follow-ups Collaborate with teammates and escalate complex issues as needed Work assigned shifts, including weekends and holidays Participate in ongoing training and continuous improvement Support customers via voice and chat using Amazon Connect About You Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction Enjoy helping people, solving problems, and learning new technologies quickly Adapt well in fast-paced, changing environments while staying organized and detail-oriented Follow structured workflows and procedures with consistency and accuracy Are motivated to build skills for future opportunities in tech, support, education, or customer experience Comfortable with a temporary assignment typically lasting 8–12 weeks, with the flexibility to be extended or shortened based on business needs (as short as 4 weeks) Must be available on Mondays due to consistently high call volume and operational demand Ability to work a full-time schedule of 40 hours a week High school diploma or equivalent Must be at least 18 years old Must have a quiet, distraction free home workspace Must be proficient using Browsers such as Chrome, Firefox or Safari Ability to learn and use multiple systems, windows, and monitors Professional fluency in English (CERF C1 or higher) Must reside in an approved state* Home Internet that meets the following requirements: 30 Mbps download 15 Mbps upload 100ms ping or less Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point) WiFi is allowed; wired connection required if WiFi becomes unstable Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process CLEAR™ Candidate FAQ Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems. What Makes This Opportunity Build in-demand skills using Amazon Connect and cloud-based support tools Receive paid training and ongoing support Gain hands-on experience in customer experience and tech-enabled services Support a mission-driven environment serving students and educators Strengthen core skills like communication, customer service, and multitasking Our Training Approach You’ll complete a fast-paced, 3-day training program with hands-on, real-world learning to build proficiency quickly. Ongoing coaching and support from experienced team members will help you succeed as you settle into the role. Compensation The hourly rate for this position is $12.50. Encoura uses national market data, internal equity considerations, and budget factors when determining compensation. This temporary, full-time position does not qualify for health benefits. Encoura complies with all state and local laws that require specific forms of paid time off. This temporary opportunity is expected to last approximately 8–12 weeks. Depending on business needs, assignments may be extended or may conclude earlier, with some assignments lasting as little as 4 weeks. About  Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice . To review our privacy policy, please click this link: https://encoura.org/privacy-policy/

Location: Remote, US Role Overview Encoura is accepting resumes for this independent contractor opportunity on a rolling basis. Due to the volume of interest, submission of a resume does not guarantee follow-up or notification regarding application status and priority consideration will be given to candidates with experience in higher education and proficiency with Slate or Salesforce CRM systems . The Encoura CRM Associate independent contractor will work with partner institutions on a variety of Slate-related consulting services. This position focuses on delivering high-quality and innovative solutions to Encoura campus partners to help those campuses better utilize their own admissions/enrollment Technolutions Slate CRM to achieve communications and enrollment goals. Client success if the primary outcome. The CRM Associate independent contractor will spend large periods of time engaging virtually with campus partners. Trouble-shooting and problem-solving are typically a large component in providing value to Encoura clients. The CRM Associate independent contractor must be able to manage multiple projects and responsibilities at once while devoting sufficient time for each project to successfully complete deliverables by agreed upon timelines. This is a project-based independent contractor opportunity focused primarily on delivering Encoura services directly to campus partners. Current Encoura employees are not eligible for consideration. A Day in the Life Provide specific CRM-related services to assigned campus partners, most typically CRM Consulting (either project or hours-based), Slate system implementations, or Slate-hosted communications development Be a positive representative of Encoura and our brand in the marketplace, conducting all activities with the highest degree of professionalism and integrity Engage virtually with Encoura CRM Solutions campus partners using several web-calling services such as Zoom, etc. with a high level of comfortability leading conversations while demonstrating concepts Manage and work with sensitive and legally protected student data on behalf of Encoura campus partners; maintain knowledge on requirements for handling sensitive student data Provide feedback to the VP, CRM Solutions on ways to accelerate the sales cycle, enhance sales, and improve company brand and reputation Provide feedback to VP, CRM Solutions on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to clients by extending company offerings About You Significant experience in higher education admissions including 5-7 years of admissions experience and at least 3+ years’ experience as a campus-based Slate Captain or CRM administrator for another admissions CRM platform Flexibility in your current full-time or part-time employment to accommodate scheduling remote calls (Zoom) with assigned campus partners and respond quickly (usually within 24 hours but potentially sooner depending on the urgency of the request) to campus requests Strong demonstrated ability to problem-solve process and technical issues to provide recommendations and implement solutions in a timely manner Ability to maintain discretion and confidentiality while working with large amounts of sensitive information and student records Capacity to develop strategies to build CRM functionality and resolve campus partner issues About  Us Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. Applicants from California, please review the CA HR Privacy Notice . To review our privacy policy, please click this link: https://encoura.org/privacy-policy/