Account Manager, Merchant Services and Payments dept

Responsibilities: — Maintain and strengthen relationships with existing Payment Service Providers (PSPs); — Act as a point of contact for partners, ensuring clear, timely, and professional communication; — Coordinate partner onboarding, including documentation and follow-ups through to launch; — Work closely with Payments, Product, Technical, and Finance teams to address partner requests and resolve operational issues; — Review existing partners and connected payment methods, identifying performance concerns and opportunities for improvement; — Follow up on outstanding issues, track agreed actions, and keep internal teams informed of progress. Requirements: — At least 1 year of experience in account management, partner management, or a similar client-facing role, preferably within payments or fintech; — Strong ownership and a responsible approach: able to follow tasks through to completion and escalate issues when needed; — Excellent communication and relationship management skills; — Strong organisational skills and attention to detail; — Ability to coordinate multiple stakeholders and manage competing priorities; — Basic understanding of PSPs, card acquiring, Open Banking, and APMs is an advantage; — Fluent English and Russian, written and spoken; — A collaborative attitude, initiative, and willingness to learn. Benefits: — Opportunity to work with leading PSPs, payment gateways, and acquirers in the industry; — Sports and lunches compensation; — Work equipment tailored to your needs (Mac / Windows / Linux); — Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements. Candidates already located in Cyprus are considered.