Location: Houston, United States
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we have supported our clients across the world with unrivalled expertise, equipment, and technology throughout the entire asset lifecycle – both offshore and onshore.
Operating through our global business lines of Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions, we provide a broad range of specialist services including cranes, lifting, fluid power, training, equipment rental, pipeline, process, subsea, and valve services.
At EnerMech, we are driven by operational excellence, innovation, and technical expertise, delivering value through integrated solutions that reduce risk, improve efficiency, and enhance performance for our customers worldwide.
Role Overview
Establish, develop and lead the Americas engineering function across ES and IIS, implementing the global engineering operating model while maintaining responsive regional delivery.
Provide dedicated transformation leadership and remain the long-term regional owner of capability, standards adoption, engineering governance implementation and workforce development.
Translate globally defined standards, competency requirements and approval levels into consistent local practice.
Lead the assigned regional engineering team and own its training, development and competency readiness.
Coordinate capability across countries and service lines and with other regional engineering leaders to enable agile delivery and global workforce flexibility.
Manage the regional technical authority process and access to appointed authorities.
Responsibilities
Implement the engineering transformation locally: establish the capability and workload baseline, assign process owners, clarify responsibilities and deploy approved procedures, review gates and readiness requirements.
Maintain a regional engineering delivery and capacity plan with operations, project and commercial leaders; match work to verified competence, secure checking capacity and escalate resource conflicts.
Embed engineering early in tendering, project planning, equipment preparation, mobilization and field handovers, supporting realistic technical commitments and effective delivery interfaces.
Ensure preparation, independent checking and approval responsibilities are explicit and recorded. Route high-risk or specialist decisions to appointed Technical Authorities and escalate unresolved technical / schedule conflicts to the Global Engineering Director.
Lead adoption of controlled documentation, shared templates, verified calculation methods and approved digital workflows; manage regional implementation of engineering process and tool improvements within the global strategy.
Implement the global competency framework and maintain regional team training and development plans aligned with competency gaps and delivery needs; coordinate structured training, mentoring and graduate rotations, develop multiskilling across relevant ES and IIS services and support succession planning.
Coordinate regional recruitment and capability development with regional leadership and HR.
Coordinate with other Regional Engineering Managers to share visibility of capacity, competencies and demand; agree cross-regional resource sharing, mobility and development opportunities to respond rapidly to changing priorities and provide global delivery flexibility.
Align assignments with verified competence and regional commitments, promote common methods and reuse of technical lessons, and feed improvement proposals into the global framework.
Monitor engineering quality, schedule adherence, readiness, rework, review turnaround and capability development; provide transparent regional delivery reports, risk escalation and corrective-action follow-up.
Apply EnerMech and client quality, health, safety and environmental requirements; ensure competent technical risk assessment, management of change and closure of engineering assurance findings.
Sustain regional ownership through routine governance, standards-adoption checks, training compliance and continuous improvement across onshore and offshore delivery.
Requirements
Experience:
normally 8–12+ years of relevant engineering experience, including at least 3 years in engineering leadership
Qualifications:
relevant engineering degree, including Mechanical, Civil, Electrical, Chemical or Ocean Engineering according to discipline, plus demonstrated application.
Evidence:
implementation of standards and review processes; coordination of engineering resources; structured training / mentoring; and delivery across operations and project interfaces.
Competency:
Advanced leadership, planning and governance, with sufficient technical breadth to direct multidisciplinary ES / IIS support and recognize specialist limits.
Travel:
travel across the Americas and collaboration with global teams as required.
Benefits
Why Join EnerMech?
At EnerMech, you'll join a global organisation where innovation, collaboration and technical excellence drive everything we do. You'll have the opportunity to influence business strategy, develop long-term customer partnerships and contribute to some of the world's most challenging energy and industrial projects.
We offer a collaborative and entrepreneurial environment where commercial leadership is valued, professional development is encouraged and your contribution will directly support the continued growth and success of our business.
Diversity & Inclusion
EnerMech is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences.
Houston, United States; We welcome applications from candidates of all backgrounds and experiences
Location: Aberdeen, United Kingdom
We are?
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.
For over 50 years, we’ve been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle – offshore and on land.
We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions.
Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves – all designed to help our clients optimize performance, enhance reliability, and improve efficiency.
With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.
The Role and Responsibilities
A permanent opportunity has arisen within our Lifting Solutions department for a Crane Mechanic to work
offshor
e on a
2/2
rotational basis. This role will involve mobilising from Blackpool. You will be tasked with carrying out first line maintenance up to and including 12 monthly Planned Maintenance Routines and ensuring Crane integrity is maintained to current legislative, corporate and manufacturers recommendations. Other main duties and responsibilities will include;
Ensuring crane availability is attained to client specification
Carrying out planned maintenance routines ensuring spares & resources are planned and organised in a timely manner
Carry out maintenance repairs to offshore cranes
Carry out maintenance and repairs in accordance with safe systems of work
Identify tools and materials to complete job scope
Attend client maintenance update meetings, providing updates on current open work orders
Manage and maintain annual slew bearing condition monitoring data
It would be expected that a safe and comprehensive shift handover is conducted and recorded. You must also have a good understanding of the Management of Change process and be able to identify and initiate change management events on the job.
The Requirements
It is essential that you hold an NVQ Level 3 Mechanical Certificate or a recognised apprenticeship. Other client specific training will be required. You will hold valid UK offshore certificates. Previous Mechanical experience is also essential. It is preferred that you have previous experience working with cranes on or offshore. You will have the ability to work on your own initiative and have the ability to troubleshoot.
Diversity & Inclusion
EnerMech is dedicated to fostering a diverse and inclusive organisation. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.
Location: Hyderabad, Pakistan
You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 60-minute video sessions on our platform.
This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice.
We're seeking to partner with Clinical Psychologists and Counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching.
What You'll Do
Provide 1-on-1 telehealth/or onsite mental health support for Intellect’s clients
Focus on clinical cases such as depression, anxiety, trauma, schizophrenia, eating disorders, addiction etc.
Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform
Requirements
Has a Master / Postgraduate Diploma training in Clinical Psychology
Skilled in Cognitive Behavioural Therapy or other evidence-based approaches (e.g. Motivational Interviewing, DBT, SFBT, etc.)
Candidate must have at least 300 clinical hours
AHPC Registered
Able to do occasional onsite sessions
Candidate must be proficient in Urdu language
Prior experience in EAP, and/or counselling work
Prior experience with group sessions
Critical Incident Support Program experience is preferred
Willing to do occasional onsite sessions
УдалённоГеография найма не уточнена
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Location: Serres, Greece
ALUMIL is seeking a Production Engineer for its subsidiary BMP, located in the Industrial Area (B.I.PE.) of Serres.
About BMP
BMP was founded in 1954 in Legnano, Italy, and is ISO 9001 certified. The company specializes in the production of thermoplastic gaskets and sealing solutions.
In Greece, BMP operates two production facilities (in Serres and Kilkis) with a combined production capacity of more than 30 tons per day. Through this investment, BMP Greece has completed a significant growth cycle and now offers a comprehensive product portfolio.
The company's core values include quality, a customer-centric approach, continuous employee training and development, and competitive pricing.
About the Role
As a Production Engineer, you will be responsible for planning, implementing, and improving production processes. You will analyze manufacturing workflows, contribute to capacity planning, and collaborate with teams to enhance productivity and reduce downtime.
Key Responsibilities
Monitor and optimize production processes for efficiency and quality improvement.
Develop and maintain production schedules in coordination with the planning team.
Analyze and troubleshoot manufacturing issues to minimize downtime.
Implement process improvements and automation solutions.
Ensure compliance with safety regulations and company policies.
Collaborate with maintenance, quality assurance, and R&D teams on continuous improvement initiatives.
Provide technical support and training to production staff.
Prepare reports on production metrics and present findings to management.
Requirements
Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related technical field.
Knowledge of lean principles, and quality management.
Ability to analyze data and use problem-solving tools effectively.
Excellent communication and teamwork skills.
Ability to work in a fast-paced industrial environment and manage multiple priorities.
Good English knowledge
Good AutoCAD knowledge
Benefits
What you’ll gain
Provision of private life & health insurance
Annual bonus according to your performance
Annual customized training plan
Excellent working environment
Role specific benefits
About us
At ALUMIL we are building excellence every day.
Alumil has more than 30 years of experience in the production of architectural aluminium systems and 3.000 employees. We are one of the most advanced companies globally owning state-of-the art production lines in our 12 factories in Europe. Alumil, is a family-owned business that also embraces all of its employees like family. Our culture’s primary focus is on integrity, team spirit, initiative, loyalty and “meraki” (spirited work).
ALUMIL opposes any discrimination, unequal treatment and violation of human rights and ensures the provision of equal opportunities at work. When hiring and evaluating employees, it does not discriminate based on race, gender, religion, age, disability, sexual orientation, nationality, political beliefs or social status.
Location: Brussels, Belgium
We currently have a vacancy for a
Data Scientist – Text mining / NLP
fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site and off site.
Your tasks
Design, implement and optimise advanced AI, NLP, and ML models. Use LLMs, RAG frameworks, and other state-of-the-art approaches;
Create methods for tokenisation, part-of-speech tagging, named entity recognition, classification, clustering and other text mining-related tasks;
Fine-tune pre-trained models on domain-specific tasks;
Conduct thorough research and stay updated on the latest trends and advancements in NLP, ML, and AI technologies;
Develop and maintain robust, scalable, and efficient code using Python;
Collaborate with cross-functional teams to integrate AI/ML solutions into existing products and services;
Perform rigorous analysis and experimentation to improve model accuracy, efficiency, and scalability;
Participate in peer reviews and contribute to the continuous improvement of AI solutions;
Contribute to the design and implementation of ML application architecture and its solution stack;
Develop comprehensive reports and visualisations to communicate insights and findings to stakeholders.
Requirements
Bachelor degree in IT with focus on Statistics, Data Science, Machine Learning combined with 12 years of relevant working experience ;
Experience in Machine Learning and Natural Language Processing;
Experience with AI-powered code assistants (e.g., Amazon Kiro, Github Copilot), staying updated with advancements in AI-driven code technologies;
Experience with A/B testing and experimental design of ML models;
Experience with pre-trained models and LLMs like GPT, and other Transformer-based architectures;
Experience with tools like Matplotlib and Seaborn for creating data visualisations;
Experience with deep learning frameworks for complex model architecture such as TensorFlow or PyTorch;
Proficient in continuous code delivery and unit testing;
Excellent knowledge of Python and libraries (e.g. Pandas, SpaCy, NLTK, Hugging Face);
Good knowledge of SQL tooling (Oracle, PostgreSQL);
Knowledge of NoSQL databases (Elasticsearch, MongoDB);
Knowledge of architectural design of scalable ML solutions such as model servers, GPU resource optimization;
Knowledge in one of the following areas: predictive (forecasting, recommendation), prescriptive (simulation), topic detection, plagiarism detection, trends/anomalies detection in datasets, recommendation systems;
Understanding of bias in ML applications and bias mitigation techniques;
Strong understanding of linguistics and text processing techniques;
Good knowledge of European Commission grant management ecosystem (eGrants) would be an asset;
Excellent command of the English language.
Benefits
If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference
(158834/10/2026).
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.
EUROPEAN DYNAMICS (ED)
(
www.eurodyn.com
) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 600 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million.
EUROPEAN DYNAMICS
is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.
As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.
EUROPEAN DYNAMICS (ED)
adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in
www.eurodyn.com/privacy
. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.
Furthermore, when providing your data, it is up to you to explicitly consent that your data can be assessed for future job openings, for as long as you do not withdraw such consent. If you do not consent, we will not be able to consider the data you provide to us for future job openings.
Location: Ethiopia
About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech.
Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are hiring experienced and results-driven Sales Development Representatives (SDRs) for full-time remote opportunities with growing international companies.
As an SDR, you'll be responsible for identifying potential business customers, generating qualified leads, conducting outbound prospecting, and booking meetings for sales teams.
The ideal candidate has at least 2 years of proven B2B outbound sales experience, excellent communication skills, and the confidence to engage business decision-makers across international markets.
Fluent English and previous B2B sales experience are mandatory requirements for this role.
Key Responsibilities
Conduct high-volume B2B outbound prospecting through cold calls, emails, and LinkedIn outreach.
Research and identify target businesses, key stakeholders, and decision-makers.
Generate and qualify B2B leads based on business needs, budget, authority, and buying intent.
Schedule qualified meetings and product demonstrations for Account Executives and sales teams.
Manage and maintain accurate prospect information in CRM platforms such as HubSpot, Salesforce, or Pipedrive.
Execute personalized outreach sequences to improve response rates and conversions.
Consistently meet or exceed KPIs related to outreach activity, qualified leads, and meetings booked.
Collaborate with sales and marketing teams to refine targeting and outreach strategies.
Follow up with prospects professionally and maintain strong relationships throughout the B2B sales pipeline.
Requirements
Minimum 2 years of professional B2B sales experience, preferably in an SDR, BDR, or outbound sales role.
Proven B2B outbound prospecting experience is mandatory. Candidates with exclusively B2C sales experience will not be considered.
Fluent English (written and spoken) is mandatory, with excellent pronunciation, comprehension, and professional communication skills.
Demonstrated success in B2B cold calling, cold emailing, lead generation, and appointment setting.
Experience engaging business owners, managers, executives, and other key decision-makers.
Proven ability to generate qualified B2B leads and book sales meetings.
Experience using CRM systems such as HubSpot, Salesforce, Pipedrive, or similar platforms.
Strong objection-handling, negotiation, and relationship-building skills.
Confidence communicating with international business clients.
Self-motivated, target-driven, and comfortable working independently in a remote environment.
Strong organizational skills and the ability to manage multiple prospects and follow-ups.
Reliable internet connection and a professional remote working setup.
Nice to Have
Experience selling into US, UK, or other international B2B markets.
Previous experience in B2B SaaS, technology, digital marketing, or professional services.
Familiarity with prospecting tools such as Apollo, LinkedIn Sales Navigator, Lemlist, or Instantly.
Experience working in fast-paced startups or high-growth sales teams.
Benefits
🌎 Fully remote role with flexible working hours
🚀 Work with high-growth international companies
📈 Clear career progression to Account Executive and beyond
🎯 Performance-based bonuses and incentives
🧠 Ongoing training, mentorship, and sales development support
Location: Abu Dhabi, United Arab Emirates; Dubai, United Arab Emirates
Apt Resources is honored to present an exciting opportunity for a Multi Technician in Abu Dhabi, UAE. As a Multi technician, you will play a vital role in ensuring the functionality and aesthetic upkeep of various systems and facilities within the palace. Your diverse skill set will be essential in maintaining the high standards expected in a prestigious environment.
Responsibilities
Perform maintenance and repair on a variety of systems including electrical, plumbing, HVAC, and mechanical.
Inspect and troubleshoot technical issues in equipment and systems.
Respond to requests for repairs and maintenance promptly and efficiently.
Coordinate with other team members to achieve efficient operations.
Adhere to safety standards and protocols in all tasks performed.
Maintain meticulous records of maintenance and repair work.
Participate in special projects or renovations as needed.
Requirements
Proven experience as a Multitechnician or in a similar technical role.
Strong knowledge across multiple disciplines including electrical, plumbing, and HVAC systems.
Excellent troubleshooting and problem-solving abilities.
Ability to read technical diagrams and schematics.
Strong communication and interpersonal skills.
Attention to detail and commitment to high-quality work.
Ability to work independently and as part of a team.
Relevant certifications or technical training in electrical, plumbing, HVAC, or related fields preferred.
Benefits
Salary: AED 3,000 - AED 3,500, plus sharing accommodation, food, and other benefits as per UAE Labor Law.
Abu Dhabi, United Arab Emirates; Dubai, United Arab Emirates
Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates
Our client, a traditional restaurant specializing in traditional Montenegrin cuisine, barbecue, and local cooked dishes, is seeking Assistant Cooks / Commis Chefs to support its kitchen operations in Montenegro, Europe. The kitchen values teamwork, care in preparation, and a dependable service mindset to help deliver a strong dining experience every day.
In this role, you will support the kitchen team in preparing dishes that reflect the restaurant's style and standards. This is a great opportunity for someone who enjoys hands-on kitchen work, takes pride in organized preparation, and is eager to keep learning in a fast-paced restaurant environment.
Responsibilities
Assist senior chefs in preparing traditional dishes, barbecue items, and other menu selections.
Prepare ingredients by washing, peeling, cutting, portioning, and organizing food items.
Follow recipes, portion guidelines, and instructions from the head chef or senior kitchen staff.
Maintain cleanliness and organization in food preparation and cooking areas.
Ensure ingredients are stored correctly and follow food safety and hygiene standards.
Monitor ingredient availability and inform senior kitchen staff when supplies are running low.
Clean and maintain kitchen tools and equipment after use.
Follow kitchen procedures and health and safety requirements.
Requirements
1-2 years of kitchen experience in a restaurant or similar food-service environment.
Culinary certificate, diploma, or hospitality training.
Familiarity with standard kitchen equipment used for basic food preparation, barbecue, and traditional cooked dishes.
Basic knowledge of food preparation, hygiene, and kitchen safety standards.
Ability to follow recipes and instructions from senior kitchen staff.
Good English communication skills.
Willingness to relocate to Podgorica, Montenegro, for a one-year contract.
Benefits
Monthly salary of €900 on a one year contract, shared accommodation, 1 day off per week and a flight ticket provided, with the cost reimbursed upon arrival if initially paid by the candidate
Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates
Location: Istanbul, Turkey
RateHawk
is part of
Emerging Travel Group
— a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
We are looking for a
B2A Intern
to join our Commercial Team in Istanbul.
This is a full-time remote position open to candidates residing in Istanbul.
Job Responsibilities:
Assist in re-engaging, onboarding, and supporting existing business partners (travel agencies);
Monitor partner activity on the platform and analyze key business metrics to identify growth opportunities;
Support partner-related requests and help improve the overall partner experience;
Conduct market research and competitor benchmarking to identify industry trends and best practices;
Collaborate with internal team members to support platform development and business growth;
Prepare reports, presentations, and recommendations to support strategic decision-making.
Requirements
Strong communication and interpersonal skills, with the ability to collaborate effectively in a team;
Basic analytical abilities and an interest in making data-driven decisions;
Excellent organizational skills and attention to detail;
Proactive mindset, curiosity, and a willingness to learn new digital tools and technologies;
Interest in B2B business models, online platforms, and digital transformation;
Advanced English; additional languages are a plus.
Benefits
This is a remote, full-time opportunity with fixed hours from 09:00 to 18:00, Monday through Friday. Candidates must be based in Istanbul;
Ambitious and supportive team who love what they do, appreciate each other, and grow together;
Internal programs for adaptation and training, development of soft skills, and leadership abilities;
Partial compensation for participating in external training and conferences;
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
Corporate prices on hotels and travel services;
MyTime Day Off - an extra non-working day without loss of compensation.
Learn more about our data protection practices in our Privacy Policy:
https://www.emergingtravel.com/career/hr-policy/
УдалённоСтажёрIstanbul, Turkey; Candidates must be based in Istanbul
Location: Warsaw, Poland; Madrid, Spain; Tbilisi, Georgia; Sofia, Bulgaria; Yerevan, Armenia; Podgorica, Montenegro
CloudLinux
is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful.
Check out our website for more information:
https://cloudlinux.com/
Imunify360
is CloudLinux's security suite for Linux web servers: real-time and background malware scanning, automated cleanup, a WAF, runtime PHP protection (Proactive Defense), a database malware scanner, and IP reputation. It runs on hosting providers' shared, VPS, and dedicated servers, so new web-malware campaigns land on our fleet early.
We sit on one of the largest labeled corpora of live web-server malware in the industry: files, verdicts, cleanup outcomes, and analyst decisions collected from production hosting servers every day. It already drives our signatures, heuristics, and ML models, and there is far more to get out of it. We are looking for a
Senior ML Engineer
who will turn that data into detection that ships — classifiers, LLM-assisted triage and generated signatures — and keep exploring new ML/LLM methods against it, measured by the product's false-negative and false-positive rates, not by notebook accuracy.
Our dataset focuses on web malware — PHP, JavaScript, HTML phishing kits, infected WordPress and Joomla plugins and themes, database injections — with the context around each file.
What you'll work with:
Malware samples from production servers, with verdicts and analyst decisions
Years of signatures and detection rules
Customer-reported false negatives and false positives
Runtime behavior of code on live sites
Web-attack traffic
File metadata and how files spread across servers
Cleanup outcomes, including what came back
What you will do:
The goal is 10x more malware detected at the same or lower false-positive rate. Hand-written rules and faster pipelines will not get there; models trained on our data might.
Decide which files on a server deserve a closer look, within tight CPU and memory budgets
Tell malicious code from benign at fleet scale and a sensible cost per file
Generate detection signatures automatically from new campaigns
Catch malware that only looks malicious in context, such as phishing pages and script injections
Route each file to the right detection engine
Make cleanup precise so sites stay clean afterwards
Prove each model improves detection before it ships
How we work:
You get an experimentation track, GPUs, and a direct line to leadership; in return, you bring numbers, not opinions.
Remote-first, async
across UTC−5 to UTC+8. Decisions are written down (ADR-Lite) and public by default.
Hardware follows evidence:
Each training direction starts with dedicated GPUs on our own bare metal; leadership has committed to fund more when the case is made with data.
Agentic engineering:
Claude and Codex are the default tools, wired to GitLab, Jenkins, Redash, Jira, and Slite through MCP servers. We look at how engineers work with agents — context, specificity, review quality — not only at output.
Close to ground truth:
You work daily with malware analysts, detection and infrastructure engineers, and the rest of our ML team.
Ship gates:
No model or build goes out if it raises false positives or false negatives on our past-error sets. Blameless post-mortems within 24 hours.
What you'll deliver:
You own the path from raw samples to a model in production, and the numbers that prove it helped.
First month:
A first model trained on production data and measured against today's engines — suspicious-file triage or a metadata model. The evaluation harness in place: splits by time and campaign so families don't leak, and a regression set from past FPs and FNs.
By month 3:
Several models in production: some in shadow mode building evidence, some live and producing real detections, all gated on the past-error regression set. A training setup that keeps its GPUs busy. A written proposal (ADR) for the detection cascade, with cost per file and hardware needs.
By month 12:
Models are a main source of new detections, reported as share of new detections and FN-rate trend. Retraining on fresh analyst and FN labels on a fixed cadence. Generated signatures inside the analyst workflow. Two or three parallel training directions that other engineers can run with your tooling.
Requirements
What you bring:
5+ years building ML systems
that ran in production, including
2+ in an adversarial domain:
security, abuse, fraud, or spam.
Y
ou have trained and fine-tuned transformer models yourself
— data preparation, tokenizing code, LoRA/QLoRA or full fine-tunes, distillation, quantization — not only called hosted APIs.
Classic ML depth:
gradient boosting, linear models on sparse features, calibration, class imbalance, and judgement on when these beat an LLM.
Evaluation discipline:
leakage-free splits by time and family, precision at a fixed false-positive budget, regression sets, and an honest account of why production will differ from offline.
Inference cost engineering:
you have measured throughput and latency and made a model fit a CPU or memory budget (ONNX, llama.cpp, vLLM, int8/int4).
Strong Python, PyTorch and the Hugging Face stack; SQL
on large analytical tables (ClickHouse or similar).
Familiarity with PHP or JavaScript
, or willingness to pick it up working with our malware analysts.
You use AI coding agents
daily and can show how.
English at upper-Intermediate (B2) level or higher
, with particularly strong written communication for async work.
It is a strong plus if you have:
Web malware, webshells, phishing kits or WordPress security experience.
Models over code: AST or token features, code LLMs, graph models on program structure.
Malware clustering and similarity analysis.
Multi-GPU training on your own bare metal; MLflow or Weights & Biases; dataset versioning.
Go or Rust, for on-server inference.
Published work or talks on ML for security.
Benefits
What's in it for you?
A focus on professional development.
Interesting and challenging projects.
Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide.
Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves.
Compensation for private medical insurance.
Co-working and gym/sports reimbursement.
Budget for education.
The opportunity to receive a reward for the most innovative idea that the company can patent.
By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy (
https://cloudlinux.com/candidate-privacy-notice
), which provides detailed information on how we maintain and handle your data.
Location: Warsaw, Poland; Sofia, Bulgaria; Podgorica, Montenegro; Tbilisi, Georgia; Yerevan, Armenia; Madrid, Spain
CloudLinux
is a global remote-first company. We are driven by our principles: do the right thing, employees first, we are remote first, and we deliver high-volume, low-cost Linux infrastructure and security products that help companies to increase the efficiency of their operations. Every person on our team supports each other and does what we can to ensure we all are successful.
Check out our website for more information:
https://cloudlinux.com/
CloudLinux Inc. develops the
Imunify family of security products
, designed to protect hosting environments from a wide range of cyber threats. One of these solutions is
Imunify Email
, an email security product that protects hosting servers against spam, phishing, and other email-based threats.
Imunify Email
filters mail on about 5,000 hosting servers. Today the filter is rspamd with rules and a scoring model we train in-house. We are replacing it with a transformer we trained ourselves that runs on the customer's own CPU in under 100 MB and already beats rspamd at every operating point we measured. We are looking for a
Senior Machine Learning Engineer
to join our team and work alongside the engineer currently responsible for both the existing spam-filtering pipeline and the new ML model. Together, you will drive the development, improvement, and production rollout of our email security technology.
What you will do:
Train, evaluate, and release spam-detection models: build the corpus, pick the threshold, read the precision/recall report, decide ship or retrain.
Build the production side of the new engine in Go: the inference service, the mail-filter integration, the tokenizer, the streaming message parser.
Fix detection quality end to end, from a customer's "this phishing got through" to a rule, a corpus fix, or a retrain, with the false-positive cost weighed against the catch.
Keep the corpus tooling and training infrastructure running.
Review and approve classifier, rule, and model changes, so no release waits on one person.
Answer partner engineers who ask why a message scored the way it did.
Write specs, handbooks, and post-mortems. That is how this team transfers knowledge.
Your first six months:
Month 1:
you ship a rule-model release on your own.
Month 3:
your first piece of the new engine is merged and running on staging.
Month 6:
a model release goes out while the principal engineer is away.
Requirements
What you bring:
5+ years of shipping detection or classification systems
where false positives have a cost you had to defend: anti-spam, anti-phishing, anti-malware, fraud, abuse.
You have taken at least one ML classifier to production yourself:
corpus construction, threshold selection, error analysis.
Hands-on transformer training in PyTorch:
tokenizers, masked-language pre-training, fine-tuning, ONNX export, CPU inference measurement.
Linux, shell, and Python
on shared servers and a shared GPU.
Daily usage of AI coding agents and tools.
English at upper-Intermediate (B2) level or higher
, with particularly strong written communication skills for technical documentation, specifications, and code reviews. Your specs and merge-request descriptions count as much as your code.
It is a strong plus if you have:
Email internals:
SMTP, MIME, transfer encodings, SPF / DKIM / DMARC, how Exim, Postfix, and Dovecot handle mail to a filter.
Experience in creating embedded models
Go or Rust
for systems code:
parsers, streaming, memory budgets, concurrency.
rspamd or SpamAssassin internals: rules, composites, Lua plugins, mass-check scoring.
Multi-million-sample corpora, labelling pipelines, annotator tooling.
Small models for constrained hardware: quantization, distillation, latency budgets.
LLM-based labelers or validators for scaling annotation.
Hosting panels: cPanel, Plesk, DirectAdmin.
Benefits
What's in it for you?
A focus on professional development.
Interesting and challenging projects.
Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide.
Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves.
Compensation for private medical insurance.
Co-working and gym/sports reimbursement.
Budget for education.
The opportunity to receive a reward for the most innovative idea that the company can patent.
By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy (
https://cloudlinux.com/candidate-privacy-notice
), which provides detailed information on how we maintain and handle your data.
Location: Kraków, Poland; Warsaw, Poland
[EN]
Own the development and maintenance of strong relationships with Clients, including a complete understanding of their goals and objectives,
Be responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client’s project,
Build and maintain client relationships by providing excellent customer service to both internal and external clients,
Provide service support for accounts (handling service issues, invoicing questions and research for individual client requests),
Ensure timely and successful delivery of the company services according to customer needs and objectives,
Forecast and track key account metrics, accounts P&L, financial analysis and reporting,
Drive peak performance and sales success across the accounts,
Create, negotiate and close agreements,
Develop key presentations to acquire new partnerships,
Own and manage partner relationships with the objective to increase revenue and improve partnership,
Manage and maintain accounts portfolio assets and information,
Train key people as necessary and ramp up on business requirements and client expectations,
Identify and develop new business opportunities with existing clients for potential growth attainment,
Contribute to ongoing business development, marketing and sales efforts,
Manage customer travel, including visa process.
[PL] Obowiązki:
Samodzielne budowanie i utrzymywanie silnych relacji z klientami, w tym pełne zrozumienie ich celów i założeń biznesowych
Odpowiedzialność za stałą komunikację z zespołem klienta, w tym proaktywny kontakt w celu przekazywania statusu prac, wskazywania nowych możliwości, zarządzania oczekiwaniami oraz adresowania potrzeb związanych z realizacją projektu
Budowanie i utrzymywanie relacji z klientami poprzez zapewnianie doskonałej obsługi klienta (zarówno dla partnerów wewnętrznych, jak i zewnętrznych)
Zapewnianie wsparcia operacyjnego dla powierzonych kont/klientów (obsługa problemów serwisowych, kwestii związanych z fakturowaniem oraz analiza indywidualnych zapytań klientów)
Gwarantowanie terminowego i pomyślnego dostarczania usług firmy zgodnie z potrzebami i celami klienta
Prognozowanie i śledzenie kluczowych wskaźników (metrics), zarządzanie rachunkiem zysków i strat (P&L) przypisanych kont, a także analiza finansowa i raportowanie
Stymulowanie maksymalnej wydajności i sukcesów sprzedażowych w ramach obsługiwanych kont
Tworzenie, negocjowanie i finalizowanie (zamykanie) umów
Przygotowywanie kluczowych prezentacji w celu pozyskiwania nowych partnerstw biznesowych
Samodzielne zarządzanie relacjami z partnerami w celu zwiększania przychodów i usprawniania współpracy
Zarządzanie portfolio aktywów i informacjami dotyczącymi obsługiwanych kont oraz ich aktualizacja
Szkolenie kluczowych osób w razie potrzeby oraz wdrażanie ich w wymagania biznesowe i oczekiwania klientów
Identyfikowanie i rozwijanie nowych możliwości biznesowych u obecnych klientów w celu osiągania potencjalnych wzrostów
Aktywny wkład w bieżący rozwój biznesu (business development) oraz działania marketingowe i sprzedażowe
Organizacja podróży służbowych klientów, w tym obsługa procesów wizowych
Requirements
[EN]
5+ years of account (partnerships) management experience from a gamedev company
Four year degree required
Proven track record in sales, business development and winning new business in High-tech or Gamedev
Ability to identify, clarify and prioritize key issues.
Proven ability to work with all levels of individuals, both internally and externally, with professionalism and tact
Outstanding organizational skills with a strong attention to detail and the ability to be flexible and adaptable in a team oriented environment
Highly proficient with Microsoft Office Pack
[PL] Wymagania:
Ponad 5 lat doświadczenia w zarządzaniu kontami klientów / partnerstwami (Account/Partnership Management) w firmie z branży gamedev
Wymagane wyższe wykształcenie (studia licencjackie lub magisterskie)
Udokumentowane sukcesy w sprzedaży, rozwoju biznesu (Business Development) oraz pozyskiwaniu nowych kontraktów w branży High-Tech lub Gamedev
Umiejętność identyfikowania, precyzowania i priorytetyzowania kluczowych kwestii/problemów
Potwierdzona zdolność do współpracy z osobami na wszystkich szczeblach organizacji (zarówno wewnętrznie, jak i zewnętrznie) z zachowaniem pełnego profesjonalizmu i taktu
Wybitne umiejętności organizacyjne, wysoka dbałość o szczegóły oraz umiejętność elastycznego dopasowania się do pracy w środowisku zespołowym
Bardzo dobra, biegła znajomość pakietu Microsoft Office
Benefits
[EN]
Working with an international team of world-class professionals on exciting and challenging projects
Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
Medical Care package
Sensibly flexible working hours
Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling
Friendly team
Additional benefits – Care Bonus to cover health, educational and safety needs, MyCafeteria, corporate parties and team buildings and many more others
[PL]
Praca w międzynarodowym zespole światowej klasy profesjonalistów przy ekscytujących i pełnych wyzwań projektach
Możliwości nauki i rozwoju: mentoring, wykłady, udział w konferencjach i wydarzeniach branżowych
Pakiet opieki medycznej
Elastyczne godziny pracy (w ramach potrzeb zespołu)
Program Wsparcia Pracowników (EAP), oferujący poufne porady prawne, finansowe oraz psychologiczne/osobiste
Przyjazny zespół
Benefity dodatkowe – Care Bonus (pokrywający wydatki związane ze zdrowiem, edukacją i bezpieczeństwem), platforma MyCafeteria, imprezy firmowe oraz wyjazdy integracyjne, a także wiele więcej
Location: Kraków, Poland; Warsaw, Poland
[EN]
Own the development and maintenance of strong relationships with Clients, including a complete understanding of their goals and objectives,
Be responsible for ongoing Client Team communication, engaging in proactive, ongoing communications to provide status, opportunities, manage expectations, and needs associated with achievement of Client’s project,
Build and maintain client relationships by providing excellent customer service to both internal and external clients,
Provide service support for accounts (handling service issues, invoicing questions and research for individual client requests),
Ensure timely and successful delivery of the company services according to customer needs and objectives,
Forecast and track key account metrics, accounts P&L, financial analysis and reporting,
Drive peak performance and sales success across the accounts,
Create, negotiate and close agreements,
Develop key presentations to acquire new partnerships,
Own and manage partner relationships with the objective to increase revenue and improve partnership,
Manage and maintain accounts portfolio assets and information,
Train key people as necessary and ramp up on business requirements and client expectations,
Identify and develop new business opportunities with existing clients for potential growth attainment,
Contribute to ongoing business development, marketing and sales efforts,
Manage customer travel, including visa process.
[PL] Obowiązki:
Samodzielne budowanie i utrzymywanie silnych relacji z klientami, w tym pełne zrozumienie ich celów i założeń biznesowych
Odpowiedzialność za stałą komunikację z zespołem klienta, w tym proaktywny kontakt w celu przekazywania statusu prac, wskazywania nowych możliwości, zarządzania oczekiwaniami oraz adresowania potrzeb związanych z realizacją projektu
Budowanie i utrzymywanie relacji z klientami poprzez zapewnianie doskonałej obsługi klienta (zarówno dla partnerów wewnętrznych, jak i zewnętrznych)
Zapewnianie wsparcia operacyjnego dla powierzonych kont/klientów (obsługa problemów serwisowych, kwestii związanych z fakturowaniem oraz analiza indywidualnych zapytań klientów)
Gwarantowanie terminowego i pomyślnego dostarczania usług firmy zgodnie z potrzebami i celami klienta
Prognozowanie i śledzenie kluczowych wskaźników (metrics), zarządzanie rachunkiem zysków i strat (P&L) przypisanych kont, a także analiza finansowa i raportowanie
Stymulowanie maksymalnej wydajności i sukcesów sprzedażowych w ramach obsługiwanych kont
Tworzenie, negocjowanie i finalizowanie (zamykanie) umów
Przygotowywanie kluczowych prezentacji w celu pozyskiwania nowych partnerstw biznesowych
Samodzielne zarządzanie relacjami z partnerami w celu zwiększania przychodów i usprawniania współpracy
Zarządzanie portfolio aktywów i informacjami dotyczącymi obsługiwanych kont oraz ich aktualizacja
Szkolenie kluczowych osób w razie potrzeby oraz wdrażanie ich w wymagania biznesowe i oczekiwania klientów
Identyfikowanie i rozwijanie nowych możliwości biznesowych u obecnych klientów w celu osiągania potencjalnych wzrostów
Aktywny wkład w bieżący rozwój biznesu (business development) oraz działania marketingowe i sprzedażowe
Organizacja podróży służbowych klientów, w tym obsługa procesów wizowych
Requirements
[EN]
5+ years of account (partnerships) management experience from a gamedev company
Four year degree required
Proven track record in sales, business development and winning new business in High-tech or Gamedev
Ability to identify, clarify and prioritize key issues.
Proven ability to work with all levels of individuals, both internally and externally, with professionalism and tact
Outstanding organizational skills with a strong attention to detail and the ability to be flexible and adaptable in a team oriented environment
Highly proficient with Microsoft Office Pack
[PL] Wymagania:
Ponad 5 lat doświadczenia w zarządzaniu kontami klientów / partnerstwami (Account/Partnership Management) w firmie z branży gamedev
Wymagane wyższe wykształcenie (studia licencjackie lub magisterskie)
Udokumentowane sukcesy w sprzedaży, rozwoju biznesu (Business Development) oraz pozyskiwaniu nowych kontraktów w branży High-Tech lub Gamedev
Umiejętność identyfikowania, precyzowania i priorytetyzowania kluczowych kwestii/problemów
Potwierdzona zdolność do współpracy z osobami na wszystkich szczeblach organizacji (zarówno wewnętrznie, jak i zewnętrznie) z zachowaniem pełnego profesjonalizmu i taktu
Wybitne umiejętności organizacyjne, wysoka dbałość o szczegóły oraz umiejętność elastycznego dopasowania się do pracy w środowisku zespołowym
Bardzo dobra, biegła znajomość pakietu Microsoft Office
Benefits
[EN]
Working with an international team of world-class professionals on exciting and challenging projects
Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
Medical Care package
Sensibly flexible working hours
Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling
Friendly team
Additional benefits – Care Bonus to cover health, educational and safety needs, MyCafeteria, corporate parties and team buildings and many more others
[PL]
Praca w międzynarodowym zespole światowej klasy profesjonalistów przy ekscytujących i pełnych wyzwań projektach
Możliwości nauki i rozwoju: mentoring, wykłady, udział w konferencjach i wydarzeniach branżowych
Pakiet opieki medycznej
Elastyczne godziny pracy (w ramach potrzeb zespołu)
Program Wsparcia Pracowników (EAP), oferujący poufne porady prawne, finansowe oraz psychologiczne/osobiste
Przyjazny zespół
Benefity dodatkowe – Care Bonus (pokrywający wydatki związane ze zdrowiem, edukacją i bezpieczeństwem), platforma MyCafeteria, imprezy firmowe oraz wyjazdy integracyjne, a także wiele więcej
Location: Remote: United States
Workplace: Remote
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.
Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.
Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.
We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.
APPLYING TO RENDER
We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.
We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.
Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.
ABOUT THE ROLE
How we build software is changing. Designers are prototyping in code, engineers are shipping polished interfaces, and agents are starting to build directly into the product. More people and more things can create software than ever before. That makes design judgment more important, not less.
We're looking for a Staff/Principal Founding Design Systems Lead to build that judgment into Render's foundations.
This isn't about maintaining a component library. It's about enabling designers, engineers, and agents to build experiences that look, feel, and work like Render, without a designer making every decision or the design systems team reviewing every change. At a company whose whole promise is a platform that just works, the design system is how we keep craft scaling as the product and the team grows.
This role starts hands-on. You're a designer first, with the technical depth to get into the code. You'll partner with the Head of Design to set the vision, then do the foundational work yourself: decide where or whether our Figma library lives and how it operates, get deep into what an AI-ready design system really means, and prototype, test, and ship the system in code. As the function grows, you'll build and lead the team around it. You're energized by building from the ground up, not inheriting something finished.
Here's what makes this role urgent and specific to us: our users are developers, and they're increasingly building with AI agents. That cuts both ways. Inside Render, teams reach for an agent before they check the docs — so a system that isn't legible to AI quietly gets bypassed, and quality drifts toward generic output. And externally, we're building the platform where developers deploy AI-native apps and agents. The person in this role treats the design system as infrastructure for humans, machines, and velocity and has a point of view on what that takes: machine-readable documentation, system rules exposed where agents can read them, an architecture that keeps the brand and accessibility layers ours, and evaluations that catch drift before it ships.
This role reports to the Head of Design.
THIS ROLE IS FOR YOU IF YOU'RE EXCITED BY:
Making great design reproducible, by people and agents. Raise the quality of Render's product and encode what makes it good, so a designer, an engineer, or an agent can produce coherent, usable experiences by default. The system should make excellent work easier, not make every experience look the same.
Reimagining what a design system can be. Build beyond components and tokens into composition rules, interaction patterns, agent-readable guidance, and evaluations, so the fastest way to build is also a path to great quality.
Building and leading a team that multiplies everyone else's impact. Start hands-on, then create the direction, ambitious goals, and caring-but-demanding environment that let a team do the best work of their careers.
The opportunity is to raise the floor for everyone building at Render, human or agent, while giving designers more room to make the most important experiences extraordinary.
WHAT YOU'LL DO
- Set the system's vision and direction. Decide what to preserve, evolve, simplify, or replace based on what builders and customers need — and turn that into focused work, much of which you'll do yourself at first.
- Build the foundations hands-on. Early on, you are the team: setting the architecture, shipping the components, writing the guidance, and establishing the quality bar through your own work before there's anyone to delegate to.
- Build and lead the team that owns the system. As the function grows, hire and develop it — set priorities and ownership, give direct feedback, hold a high bar, and help people do the best work of their careers.
- Elevate Render's visual and interaction design. Raise the bar for typography, hierarchy, density, motion, responsive behavior, accessibility — and the states beyond the happy path, which is where developer tools earn their reputation.
- Make the system legible to AI, not just humans. Lead the work to make Render's design system AI-ready: machine-readable documentation, system rules and tokens exposed where agents can reach them (e.g. via MCP), and an architecture that shrinks the context an agent needs while keeping the brand and accessibility layers ours. The goal: agents building on Render produce on-brand, compliant work by default.
- Guide technical architecture with engineering. Shape everything from components and tokens to how agents discover guidance and check their work. Make sound tradeoffs between flexibility, coherence, performance, and ease of use — layered and headless where that scales better than rigid bundles.
- Define and measure quality, including AI output. Build repeatable evaluations grounded in real tasks — testing generated output against the system's standard, not just whether people use the tools.
- Earn adoption. Work alongside product teams, teach through examples, and turn recurring questions and exceptions into improvements. A system lives or dies on whether people, and their agents, reach for it.
- Keep moving as the ground shifts. Experiment as models and tools evolve, share what you learn, and change direction when the evidence calls for it.
WHAT WE'RE LOOKING FOR
- A track record of setting direction and delivering outcomes in design systems or design engineering — and the appetite to build a function from the ground up before leading a team. You create clarity in ambiguity, make decisions, give difficult feedback, and keep momentum without dropping the quality bar. Experience leading or developing designers/design engineers is a strong plus, as this role grows in that area.
- Exceptional visual and interaction design skills. Your work shows a clear point of view, detail that borders on obsessive, and an ability to make complex experiences feel simple — the kind of craft other practitioners admire.
- Deep systems thinking, and experience building systems other teams actually adopt. You can show how your work improved both their speed and the quality of what shipped — not just that it existed.
- Strong technical fluency. You can prototype and build in code, understand front-end architecture (component API design, tokens, theming, layered/headless patterns), and work through implementation tradeoffs with engineers — not just hand off specs.
- Hands-on use of AI in your work, and a real point of view on AI-ready design systems. You understand where AI helps and where it fails, how to improve its output rather than accept it, and what it takes for a system to serve machines as well as humans. You don't need to have shipped all of it, but you should be able to say where you'd start and why.
- Strong product judgment and developer empathy. You stay close to the people who use what you build and connect system decisions to real workflows and outcomes. Fluency with developers and technical products is a strong plus — our users are engineers, and the system has to serve them and the agents they build with.
NICE-TO-HAVES
- Experience building developer tools, cloud platforms, or infrastructure products where UX is a competitive advantage.
- Hands-on experience making a design system AI-ready: machine-readable documentation, MCP or similar agent access, layered/headless architecture, or evaluation frameworks for AI-generated output.
- Experience building developer or designer tools that became part of other teams' daily workflow.
- Experience leading a major design-system migration or a company-wide change in how teams build.
- Experience evolving a system across platforms, or connecting product and brand experiences.
- Founder or early-stage startup experience.
If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.
BENEFITS
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We encourage all who are interested to apply. We can't wait to hear from you!
Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view
Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view
Location: Oakland, California, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the role
The Principal of Marketing Insights sits at the intersection of growth strategy, investment planning, and performance analytics. You’ll partner with the office of CMO, marketing leadership, and cross-functional analytics teams to determine where we invest, how we improve performance, and what it will take to achieve our growth targets. You’ll translate business goals and performance insights into clear priorities, resource decisions, and coordinated action across Marketing. This includes shaping pipeline strategy, evaluating investment tradeoffs, and identifying opportunities to improve conversion, velocity, and efficiency across regions, segments, and growth motions. This is a high-visibility leadership role during a period of significant organizational change. We’re looking for someone who brings structure to ambiguity, challenges assumptions with sound business judgment, and drives decisions through to measurable results. You’ll work closely with marketing leaders, Finance, GTM Operations, Technical Marketing Ops, and Central Analytics to connect strategy, investment, and execution.
What you’ll do
Growth strategy & planning: Translate company growth targets into marketing plans with clear priorities, investment requirements, and performance assumptions. Lead the analytical foundation for annual and quarterly planning, developing scenarios that evaluate growth opportunities, resource needs, and tradeoffs. Own marketing’s pipeline planning models and assumptions, coordinating inputs across regions, segments, channels, and motions. Identify the highest-impact opportunities to improve pipeline generation, conversion, and velocity; partner with functional leaders to turn those opportunities into action.
Investment strategy & efficiency: Shape recommendations for allocating resources across programs, channels, regions, and segments based on expected business impact. Evaluate tradeoffs between headcount and program investment, partnering with Finance and marketing leaders to improve resource productivity. Identify where to scale, reduce, or reallocate spend, and measure whether those decisions improve pipeline yield and marketing efficiency. Develop models that connect marketing investment to pipeline and revenue outcomes, making assumptions and uncertainties clear.
Program management & accountability: Lead weekly and monthly marketing performance reviews, focusing leadership on the decisions and actions needed to achieve targets. Proactively identify performance risks, diagnose root causes, and align leaders on corrective actions, owners, and timelines. Track actions and assess their impact, adjusting the approach when results fall short. Lead cross-functional initiatives across Marketing, XDR, Sales, Finance, and Analytics, resolving dependencies and escalating decisions when needed.
Insights & measurement: Set the strategic analysis agenda around the business questions most consequential to marketing growth and efficiency. Define the metrics, scorecards, and decision tools marketing leaders need to manage performance. Partner with Analytics to deliver scalable reporting and with Marketing Ops to ensure consistent definitions, reliable tracking, and data quality. Translate complex analysis into clear executive narratives that explain what is happening, why it matters, and what action to take.
Skills we’re looking for
8+ years experience in marketing strategy, GTM analytics, or business performance within B2B SaaS, with scope and impact consistent with director-level leadership.
A demonstrated record of influencing investment decisions and delivering measurable improvements in pipeline, conversion, or marketing efficiency.
Experience developing growth plans, pipeline models, investment scenarios, and performance assumptions.
Strong business judgment and a clear point of view, with the confidence to challenge senior stakeholders constructively and build alignment around difficult tradeoffs.
Proven ability to lead cross-functional initiatives and drive recommendations through to execution and results.
Ability to independently structure ambiguous problems and balance speed with analytical rigor.
Deep understanding of B2B SaaS metrics, including pipeline, ARR, conversion, velocity, acquisition costs, and attribution.
Hands-on fluency with SQL and BI tools such as Looker, enabling independent investigation and effective partnership with Analytics.
Working knowledge of Salesforce and marketing automation platforms such as Marketo.
Clear executive communication, with the ability to connect detailed analysis to business decisions.
Bonus Skills
Experience navigating a merger, organizational integration, or significant GTM transformation.
Experience with experiment design, incrementality measurement, predictive modeling, or cohort analysis.
Familiarity with the modern data stack, including Fivetran, dbt, Snowflake, and Looker.
Background in data infrastructure, developer tools, or analytics software.
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Oakland Pay Range
$179,670
—
$224,587 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: US: San Mateo (1875 South Grant Street); US: Oregon Remote Worker; AU: Melbourne: (260 Burwood Rd); NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3); AU: Sydney (45 Clarence St); US: Washington Remote Worker
Workplace: Hybrid
ABOUT XERO
At Xero, we’re here to supercharge small businesses. By making small businesses more efficient every day, connecting them with big business technology, and empowering a community behind them, their potential is limitless.
ABOUT THE ROLE
Xero is looking for a GM/VP of Growth Content to lead the next chapter of our global growth content function.
We have redefined how growth content is delivered at Xero from the ground up. Our growth content team uses an AI-powered approach to deliver high performing and always on-brand content at scale. We are looking for an individual who will lead a global team (including design, creative optimization and content automation) tasked with turning data-driven insights into a high-velocity, compounding content engine with automation at its core. This leader will develop and own our global content strategy across the funnel, they will champion a strict "test-and-learn" creative framework across all global growth channels, deeply analyzing audience signals and performance metrics to architect native content experiences that drive growth across paid advertising, lifecycle marketing, web, and sales assets.
The successful candidate will oversee the deployment of tailored, native content across all core channels—from high-impact visual hooks for paid ads to search-optimized web assets and high-converting lifecycle and sales collateral. This leader will need to constantly strike the right balance between delivering high performing content at scale and maintaining and elevating our brand consistency, in partnership with our internal agency ‘the foundry’.
This role requires someone who can operate at multiple altitudes. You need to be able to set direction at enterprise scale, work effectively in a complex global matrix, influence without always being the final decision-maker, and go deep into the executional details when the work demands it.
WHAT YOU’LL DO
UNITE, DESIGN & BUILD THE CONTENT OPERATING MODEL FOR AN AI-NATIVE FUTURE
- Deliver the end-to-end content system, from inputs and briefs through creation, review, distribution, reuse, and performance optimization to unite siloed work streams.
- Build an AI-native operating model that improves speed, quality and scalability, not just efficiency on the current workflow. This will include the automation of atomization of flagship content across channels/funnel/audiences to scale distribution and expand impact.
- Simplify decision-making and review flows so the right people are involved at the right moments, with less drag and more accountability to exponentially improve output speed while raising the bar on content quality.
- Create repeatable ways to turn strategic inputs such as claims, positioning, customer insight, proprietary data, product truth, and channel learnings into effective content outputs.
- Maintain total brand consistency across all content touchpoints, aligned with our core principles and ambitions.
- Be hands on tools to lead the evolution and expansion of our content system, training the team and cross-functional partners on how to use most effectively.
RAISE THE BAR ON BUSINESS IMPACT AND MEASUREMENT
- Build a measurement approach that connects content performance to real business outcomes, not just activity or engagement metrics.
- Partner with analytics, product, performance marketing, regional marketing, and customer teams to understand what content is actually driving impact.
- Use data to shape investment decisions, optimization, channel mix, and content priorities.
- Create visibility for senior leaders into what is working, what is not, and where we should change course & how to get there.
- Build a culture that seeks the truth on content effectiveness and continuously improves from it.
IMPROVE CONTENT QUALITY, JUDGMENT, AND CHANNEL FIT
- Raise the standard of what great content and processes looks like at Xero and create calibration mechanisms so teams apply that standard consistently.
- Improve how we match message, format, and depth to audience need and channel context.
- Partner closely with Product Marketing, Communications, Performance Marketing, SEO, regional teams, and Sales Enablement to create more effective content across the funnel.
LEAD THE ORGANIZATION AND BUILD CAPABILITY
- Lead, coach, and develop a global content organization spanning multiple disciplines, markets, and seniority levels.
- Raise the bar on capability, performance, and leadership across the team and ensure the structure supports the organizational needs and is built for the future.
- Build a team culture that values clarity, quality, learning, strong judgment, and accountability for outcomes.
- Know when to stay at the strategic level and when to get into the details to unblock, improve, or accelerate the work.
OPERATE EFFECTIVELY IN A COMPLEX GLOBAL MATRIX
- Build strong partnerships across global, regional, and functional teams to scale impact through influence.
- Work effectively in an environment where ownership is shared, decisions are distributed, and progress depends on alignment as much as authority.
- Balance global consistency with regional relevance, especially in markets with different levels of maturity, capability, and need.
- Help cross-functional teams make better content decisions by bringing clarity, structure, and strong point of view.
SUCCESS IN THE ROLE LOOKS LIKE
- The content operating model has been materially redesigned for an AI-native future, with simpler workflows, stronger systems, and better use of human judgment.
- Content is on brand and inline with our brand principles and guidelines.
- There is an effective and continuous “test and learn” system and culture.
- Content performance is measured in a rigorous way, with strong links to business outcomes, adoption, utilization, and expansion.
- The quality bar is visibly higher, and teams have clearer standards for what good looks like.
- The team is stronger, with sharper talent, clearer roles, and a structure better suited to where the business is going.
WHAT YOU’LL BRING
CORE REQUIREMENTS
- SaaS & Fintech Expertise: Deep leadership experience in SaaS, fintech, or complex B2B/B2B2C subscription ecosystem environments.
- Operating Model Transformation: Proven track record of redesigning operating models, not just optimizing existing workflows.
- AI Operational Integration: Demonstrated success using AI to rethink content systems, workflows, governance, and production economics at scale.
- Cross-Functional Alignment: Strong partnership experience with Product Marketing, Communications, Performance Marketing, SEO, and Sales Enablement.
- Business Impact & Measurement: Strong evidence of driving measurable business impact through content across multiple stages of the funnel and customer lifecycle.
- Global Matrix Leadership: Experience working in a large global matrix, with the ability to influence across teams and functions without relying on formal authority alone.
- Strategic & Operational Agility: Ability to move between strategy and execution, including comfort getting into the operational details when needed.
- People Leadership: Experience leading and upgrading teams through change, including talent assessment, coaching, organizational design, and raising standards.
- Navigating Ambiguity: High comfort with ambiguity, complexity, and building structure where it does not yet exist.
NICE TO HAVE
- Experience serving small business and partner audiences such as accountants, bookkeepers, or channel ecosystems.
- Experience building growth content systems that use proprietary data, customer insight, and research as differentiated inputs.
- Strong judgment on channel strategy, editorial and design quality, audience needs, and content effectiveness.
Compensation & Total Rewards
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role; we invest in people. We believe in a Total Package philosophy - which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
- California and Washington: $229,300 to $315,300 USD
- Oregon: $208,800 to $287,800 USD
- Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
- Variable Pay: Permanent employees are eligible to participate in our annual bonus and equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
- Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO, 10 days of Wellbeing leave, 5 days of Xtra Leave, 1 volunteer day, 12 paid holidays, paid parental leave. Further information included on our Xero Perks https://careers.xero.com/inside-xero/benefits-wellbeing/ page.
Xero uses AI to help screen applications based on job-related qualifications. These tools assist our recruiters but do not make automated hiring decisions. A human recruiter reviews all candidates before any hiring action is taken.
Location: Denver, Colorado, United States, AMER
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the role
The Principal of Marketing Insights sits at the intersection of growth strategy, investment planning, and performance analytics. You’ll partner with the office of CMO, marketing leadership, and cross-functional analytics teams to determine where we invest, how we improve performance, and what it will take to achieve our growth targets. You’ll translate business goals and performance insights into clear priorities, resource decisions, and coordinated action across Marketing. This includes shaping pipeline strategy, evaluating investment tradeoffs, and identifying opportunities to improve conversion, velocity, and efficiency across regions, segments, and growth motions. This is a high-visibility leadership role during a period of significant organizational change. We’re looking for someone who brings structure to ambiguity, challenges assumptions with sound business judgment, and drives decisions through to measurable results. You’ll work closely with marketing leaders, Finance, GTM Operations, Technical Marketing Ops, and Central Analytics to connect strategy, investment, and execution.
What you’ll do
Growth strategy & planning: Translate company growth targets into marketing plans with clear priorities, investment requirements, and performance assumptions. Lead the analytical foundation for annual and quarterly planning, developing scenarios that evaluate growth opportunities, resource needs, and tradeoffs. Own marketing’s pipeline planning models and assumptions, coordinating inputs across regions, segments, channels, and motions. Identify the highest-impact opportunities to improve pipeline generation, conversion, and velocity; partner with functional leaders to turn those opportunities into action.
Investment strategy & efficiency: Shape recommendations for allocating resources across programs, channels, regions, and segments based on expected business impact. Evaluate tradeoffs between headcount and program investment, partnering with Finance and marketing leaders to improve resource productivity. Identify where to scale, reduce, or reallocate spend, and measure whether those decisions improve pipeline yield and marketing efficiency. Develop models that connect marketing investment to pipeline and revenue outcomes, making assumptions and uncertainties clear.
Program management & accountability: Lead weekly and monthly marketing performance reviews, focusing leadership on the decisions and actions needed to achieve targets. Proactively identify performance risks, diagnose root causes, and align leaders on corrective actions, owners, and timelines. Track actions and assess their impact, adjusting the approach when results fall short. Lead cross-functional initiatives across Marketing, XDR, Sales, Finance, and Analytics, resolving dependencies and escalating decisions when needed.
Insights & measurement: Set the strategic analysis agenda around the business questions most consequential to marketing growth and efficiency. Define the metrics, scorecards, and decision tools marketing leaders need to manage performance. Partner with Analytics to deliver scalable reporting and with Marketing Ops to ensure consistent definitions, reliable tracking, and data quality. Translate complex analysis into clear executive narratives that explain what is happening, why it matters, and what action to take.
Skills we’re looking for
8+ years experience in marketing strategy, GTM analytics, or business performance within B2B SaaS, with scope and impact consistent with director-level leadership.
A demonstrated record of influencing investment decisions and delivering measurable improvements in pipeline, conversion, or marketing efficiency.
Experience developing growth plans, pipeline models, investment scenarios, and performance assumptions.
Strong business judgment and a clear point of view, with the confidence to challenge senior stakeholders constructively and build alignment around difficult tradeoffs.
Proven ability to lead cross-functional initiatives and drive recommendations through to execution and results.
Ability to independently structure ambiguous problems and balance speed with analytical rigor.
Deep understanding of B2B SaaS metrics, including pipeline, ARR, conversion, velocity, acquisition costs, and attribution.
Hands-on fluency with SQL and BI tools such as Looker, enabling independent investigation and effective partnership with Analytics.
Working knowledge of Salesforce and marketing automation platforms such as Marketo.
Clear executive communication, with the ability to connect detailed analysis to business decisions.
Bonus Skills
Experience navigating a merger, organizational integration, or significant GTM transformation.
Experience with experiment design, incrementality measurement, predictive modeling, or cohort analysis.
Familiarity with the modern data stack, including Fivetran, dbt, Snowflake, and Looker.
Background in data infrastructure, developer tools, or analytics software.
#LI-JC1 #LI-Hybrid
The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.
Denver Pay Range
$173,573.50
—
$216,966.75 USD
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
You will be a front-line manager to a group of 6-8 CSMs, who each manage ~60 Activations at a given time in Ramp’s Mid Market portfolio. You will be responsible for developing and standardizing implementation best practices, 1:1 coaching and mentoring, building a repeatable and scalable customer activation motion that enables growth without proportional increases in team size, and working closely with leaders across Sales, Marketing, Operations, Risk, and Product to drive positive outcomes for this segment. As a key member of the Mid Market CSM leadership team, you will have the opportunity to help build and refine Ramp’s customer success and onboarding motion.
WHAT YOU'LL DO
- Set and maintain a high-performing culture and morale by managing a group of exceptional CSMs to drive thorough and efficient onboarding and product activation for Ramp’s medium/large customers
- Oversee the daily activities and quota performance management of individual CSMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT
- Refine best practice playbooks for the CSM team, and improve team output and efficiency over time by optimizing systems and processes
- Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions
- Act as a voice of the customer and key contributor retaining and expanding Ramp’s Mid Market segment
- Build and leverage internal AI tools and Salesforce dashboards to monitor the success of our customers and the performance of the team
- Report on team performance and forecast to senior leadership
- Represent the CSM team cross-functionally with leaders of other departments
WHAT YOU NEED
- 5+ years of implementation, CSM or AM experience as an individual contributor, with a proven, consistent track record exceeding goals
- 3+ years of experience building and leading implementation or CSM teams with a proven track record of exceeding goals
- Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
- Ability to identify trends, translate company strategy into team-level priorities, and drive initiatives that improve team metrics and organizational outcomes
- Proven ability to coach teams on selling the full platform, not just individual products; experience driving multi-product adoption, cross-sell, and upsell across a book of business
- Track record of pushing pace on input metrics, building repeatable playbooks, and optimizing systems and processes to improve team output
- Strong collaboration and influencing skills across Sales, Product, Operations, and other GTM teams; demonstrated ability to represent Customer Success at a leadership level
- Comfort with and curiosity about AI tools and their application to CS workflows; ability to lead a team through AI-driven process transformation and evaluate how AI can augment CSM productivity and customer outcomes
- Strong understanding of customer financial workflows, including AP/AR, spend controls, and month-end close processes; ability to coach CSMs on ROI-grounded conversations with controllers and finance leaders
- Proficiency in data analytics tools (Salesforce, Looker, and Excel) with the ability to leverage data to drive decisions, create systems, and identify process improvements.
NICE TO HAVES
- CPA or equivalent accounting certification, or deep working knowledge of accounting software (e.g. NetSuite, QuickBooks, Xero, Sage)
- Experience with financial services sales or selling into finance and accounting personas
- Experience at a high-growth startup in an enterprise or mid-market customer success environment
- Familiarity with contribution profit models or usage-based revenue metrics
- Experience leading teams through AI adoption or workflow automation initiatives
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Aberdeen, United Kingdom; We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities
Serres, Greece
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УдалённоseniorWarsaw, Poland; Madrid, Spain; Tbilisi, Georgia; Sofia, Bulgaria; Yerevan, Armenia; Podgorica, Montenegro; across UTC−5 to UTC+8