RateHawk

Location: Istanbul, Turkey RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. We are looking for a B2A Intern to join our Commercial Team in Istanbul. This is a full-time remote position open to candidates residing in Istanbul. Job Responsibilities: Assist in re-engaging, onboarding, and supporting existing business partners (travel agencies); Monitor partner activity on the platform and analyze key business metrics to identify growth opportunities; Support partner-related requests and help improve the overall partner experience; Conduct market research and competitor benchmarking to identify industry trends and best practices; Collaborate with internal team members to support platform development and business growth; Prepare reports, presentations, and recommendations to support strategic decision-making. Requirements Strong communication and interpersonal skills, with the ability to collaborate effectively in a team; Basic analytical abilities and an interest in making data-driven decisions; Excellent organizational skills and attention to detail; Proactive mindset, curiosity, and a willingness to learn new digital tools and technologies; Interest in B2B business models, online platforms, and digital transformation; Advanced English; additional languages are a plus. Benefits This is a remote, full-time opportunity with fixed hours from 09:00 to 18:00, Monday through Friday. Candidates must be based in Istanbul; Ambitious and supportive team who love what they do, appreciate each other, and grow together; Internal programs for adaptation and training, development of soft skills, and leadership abilities; Partial compensation for participating in external training and conferences; Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world; Corporate prices on hotels and travel services; MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/

Location: Dubai, United Arab Emirates; United Arab Emirates RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As a Sales Manager you will play a pivotal role in driving our sales efforts, forging strategic partnerships, and expanding our client base along with maintaining and developing the relationships with our clients. This is a remote vacancy open to candidates residing in United Arab Emirates. Job Responsibilities: Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory; Approach and sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system; Build a strong, long-lasting relationship with new partners; Prepare, execute and manage the commercial deals with the partners, including the execution of required document flow and technical setup; Manage accounts until the first purchase is made; Compliance control with commercial conditions by partners, including the payment flow; Spend approximately 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events; Provide market & competitive environment analysis; Provide regular comprehensive reporting through CRM and internal systems; Initiate API deals with potential and existing partners. Requirements Relevant Experience. Minimum of 1 year of successful experience in the full sales life cycle with a focus on business development and account management of B2B companies, within the travel industry; Market Knowledge. Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs); Language knowledge . Advanced English; Location: United Arab Emirates, preferably in Dubai Travel Requirements. Up to 50% of travel time may be required; Car is mandatory for business trips; Analytical Skills. Used to data-driven decision-making, metrics-driven and good with numbers, Excel, and dashboards; Personal Skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer; International Mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence; Competence in API technology deals is a plus. Benefits Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/

Location: Argentina; Colombia; Peru; Mexico; Ecuador Join Our Team as a Local Support Specialist at RateHawk! Are you passionate about travel and tech? Do you speak English and Spanish fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth. Requirements What You'll Do: Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Spanish and English. Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction. Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention. Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency. Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery. Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes. Record Details: Accurately document all work and partner interactions in our CRM system. What We're Looking For: Language Skills: Advanced level of Spanish and English – you’ll need to speak and write fluently. Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus! Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative. Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm. Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution. Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset. Benefits What We Offer: Remote Work: Work from the comfort of your home! Salary: base payment + monthly bonus. Dynamic Team: Be part of a young and energetic group of specialists. Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills. Learning & Development: We support your growth through seminars, trainings, and conferences. Perks: Take advantage of corporate discounts on hotels and other services. The Process: Application: we will review your CV once you apply! Meeting with HR: A friendly chat with our HR team. One minute Internet Speed Test: Just to make sure you’re all set for remote work. Meeting with Hiring Manager: Another friendly chat. Interview results and offer! If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together! Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice

Location: Albania; Romania; Bulgaria; Egypt Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Universal Team) to help us keep our clients happy and our operations smooth. Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! Requirements What You’ll Do: Rapidly and effectively resolve client issues: Processing additional services requests for business travel bookings (European market). Advise clients: Provide expert advice on bookings and our products. Communicate: Engage with suppliers, hotels, and clients via email and phone. Work with systems: Utilize CRM systems and our internal databases efficiently. What We’re Looking For: English Proficiency: Upper Intermediate level (both spoken and written) + Italian language proficiency (B2) Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. Quick Learner: Ability to learn quickly and stay results-focused. Tech Requirements: A functioning computer and microphone. Travel Knowledge: Understanding of the travel business and booking systems is an advantage! Benefits What We Offer: Remote Work: Work from the comfort of your home. Great Team: Join a young and active team of super specialists. Flexible Schedule: 5\2 from 10 a.m. to 7 p.m. GMT+3. Competitive Salary: Earn a base salary of 700 EUR + up to 225 EUR gross bonus based on KPI. Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. Perks: Enjoy corporate discounts on hotels and other services. The Process: Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR. Meeting with HR: A friendly chat with our HR team. One minute Internet Speed Test: Just to make sure you’re all set for remote work. Interview results and offer! Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

Location: São Paulo, Brazil; Campinas, Brazil; Brasília, Brazil; Rio de Janeiro, Brazil RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As a Sales Manager , you will play a pivotal role in driving our sales efforts, forging strategic partnerships, and expanding our client base. This is a remote position open to candidates based in Brazil. What You’ll Do: Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory; Approach and sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system; Build a strong, long-lasting relationship with new partners; Prepare, execute, and manage the commercial deals with the partners, including the execution of required document flow and technical setup; Manage accounts until the first purchase is made; Compliance control with commercial conditions by partners, including the payment flow; Spend approximately 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events; Provide market & competitive environment analysis; Provide regular comprehensive reporting through CRM and internal systems; Initiate API deals with potential and existing partners. Requirements Must have: Relevant Experience . Minimum of 2 years of successful experience in sales management or business development of B2B companies within the travel industry. Market Knowledge . In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs). Language knowledge. Fluent in English, other languages are a plus. Travel Requirements. Up to 50% of travel time may be required. Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers. Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer. International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence. Competence in API technology deals is a plus. *ONLY CVs IN ENGLISH WILL BE CONSIDERED Note: We are not able to provide visa sponsorship. Benefits Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/

Location: Campinas, Brazil; São Paulo, Brazil; Rio de Janeiro, Brazil; Brasília, Brazil RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As a Business Development Manager you will play a pivotal role in driving our sales efforts, forging strategic partnerships, and expanding our client base along with maintaining and developing the relationships with our clients and consolidating our presence on the local market. This is a remote position open to candidates based in Brazil. What You’ll Do: Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory; Sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system; Build and maintain a strong, long-lasting relationship with new and existing partners; Account management of an assigned portfolio of partners, including the first level of support; Follow-up with existing partners to provide system training and identify the ways to improve the cooperation; Prepare, execute and manage the commercial deals with the partners, including the execution of required document flow and technical setup; Control of compliance with commercial conditions by partners, including the payment flow; Spend approximately 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events; Provide market & competitive environment analysis; Provide regular comprehensive reporting through CRM and internal systems; Initiate API deals with potential and existing partners. Requirements Must have: Relevant Experience. Minimum of 2 years of successful experience in the full sales life cycle within the travel industry, with a focus on business development and account management of B2B companies; Market Knowledge. In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs); Language knowledge . Fluent in English; Travel Requirements. Up to 50% of travel time may be required; Analytical Skills. Used to data-driven decision-making, metrics-driven and good with numbers; Personal Skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer; International Mindset . Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence; Competence in API technology deals is a plus. Note: We are not able to provide visa sponsorship. Benefits Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice

Location: Barcelona, Spain RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As an Account Manager you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market. This is a remote position open to candidates based in Catalonia, Spain. What You’ll Do: Expand and consolidate presence in the assigned territory; Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance; Collaborate with the sales team to identify and grow opportunities within the territory; Follow-up with existing and new partners in order to provide system training; Position the brand within the travel trade through ongoing product presentations and networking events; Address incident issues, ensuring partners support; Payments control: oversee and ensure accuracy in transaction processing; Spend approximately 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events; Provide market & competitive environment analysis; Provide regular comprehensive reporting through CRM and internal systems; Maximize and develop API deals with the potential and existing partners. Requirements Must have: Relevant Experience . Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry; Market Knowledge . In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs); Competence in API technology deals is a plus. CRM knowledge. Language knowledge. Fluent in Catalan & Spanish. Intermediate English; other languages are advantageous; Travel Requirements . Up to 50% of travel time may be required; Must have a car/motorbike and valid driver's license. Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers; Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player; International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence. Benefits Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/

Location: Cape Town, South Africa RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As a Business Development Manager you will play a pivotal role in driving our sales efforts, forging strategic partnerships, and expanding our client base along with maintaining and developing the relationships with our clients and consolidating our presence on the local market. This is a remote position open to candidates based in Cape Town, South Africa. What You’ll Do: Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory; Sign up new partners (tour operators, travel agencies, travel management companies, OTAs) and provide them with extended training of our system; Build and maintain a strong, long-lasting relationship with new and existing partners; Account management of an assigned portfolio of partners, including the first level of support; Follow-up with existing partners to provide system training and identify the ways to improve the cooperation; Prepare, execute and manage the commercial deals with the partners, including the execution of required document flow and technical setup; Control of compliance with commercial conditions by partners, including the payment flow; Spend approximately 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events; Provide market & competitive environment analysis; Provide regular comprehensive reporting through CRM and internal systems; Initiate API deals with potential and existing partners. Requirements Must have: Relevant Experience. Minimum of 3 years of successful experience in the full sales life cycle within the travel industry, with a focus on business development and account management of B2B companies; Market Knowledge. In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs); Language knowledge . Fluent in English, other languages are a plus; Travel Requirements. Up to 50% of travel time may be required; Analytical Skills. Used to data-driven decision-making, metrics-driven and good with numbers; Personal Skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer; International Mindset . Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence; Competence in API technology deals is a plus. Note: We are not able to provide visa sponsorship. Benefits Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/

Location: Warsaw, Poland; Kraków, Poland; Vilnius, Lithuania; Riga, Latvia; Budapest, Hungary RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As a Junior Account Manager , you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market. This is an IC role, not a Team Lead position. This is a remote vacancy open to candidates residing in Poland, Lithuania, Latvia and Hungary . What You’ll Do: Maintain and develop collaborative relationships with existing and newly contracted partners, including tour operators, travel agencies, travel management companies, and online travel agencies, with the objective of increasing partner performance and engagement. Collaborate with the sales function to identify, assess, and support growth opportunities in the defined territory, contributing expertise on market trends and partner needs. Conduct follow-up communications with current and prospective partners for the purpose of providing system training and enhancing partners’ understanding and utilization of provided platforms. Position and promote the client’s brand within the travel trade sector through the delivery of ongoing product presentations and representation at relevant industry networking events. Advise on the resolution of incident-related matters affecting partners, facilitating support and ensuring timely communication between involved parties. Oversee payment-related processes on behalf of the client, including the verification and control of transactions, and provide recommendations to ensure the accuracy and integrity of payment operations. Prepare and submit regular comprehensive reports utilizing the client’s CRM and internal systems, offering analysis and insights regarding partner activities, market developments, and other relevant metrics. Requirements Must have: Relevant Experience. Minimum of 1 year of successful experience in account or customer management, or in business development for B2B companies within the travel industry; Market Knowledge. Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs); Language knowledge . Fluent in English, and either Lithuanian, Latvian or Polish, other languages are advantageous. Travel Requirements. Up to 10% of travel time may be required; Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers; Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with the fast-changing business environment, teamplayer; International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence; Note: only CVs in English will be considered. Benefits Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/

Location: Kazakhstan; Azerbaijan Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth. Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! Requirements What You’ll Do: Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system. Advise clients: Provide expert advice on bookings and our products. Communicate: Engage with suppliers, hotels, and clients via email and phone. Work with systems: Utilize CRM systems and our internal databases efficiently. What We’re Looking For: English Proficiency: Upper Intermediate level (both spoken and written). Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. Quick Learner: Ability to learn quickly and stay results-focused. Tech Requirements: A functioning computer and microphone. Travel Knowledge: Understanding of the travel business and booking systems is an advantage! Benefits What We Offer: Remote Work: Work from the comfort of your home. Great Team: Join a young and active team of super specialists. Flexible Schedule: 2 days-on after 2-days off. Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI. Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. Perks: Enjoy corporate discounts on hotels and other services. The Process: Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR. Meeting with HR: A friendly chat with our HR team. One minute Internet Speed Test: Just to make sure you’re all set for remote work. Interview results and offer! Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

Location: Kazakhstan; Azerbaijan; Armenia; Uzbekistan We are seeking a dynamic and experienced  Group Reservation Manager to join our growing team. The Group reservation manager will be responsible for oversees and manage all aspects of group reservations to ensure a seamless booking experience for B2B partners. This role requires a deep understanding of travel logistics,experience in group tourism,  strong organizational, communication, and customer service skills, along with the ability work with large amounts of information at the same time. Requirements What You’ll Do Booking Management: Process group reservations promptly and accurately. Searching and booking of  group accommodation options, additional services, according to the request. Client Interaction: Communicate with clients to understand their travel needs and preferences. Travel Coordination: Receiving and processing requests for booking hotels, other accommodation facilities, transport services, excursions around the world for groups; Vendor Management: Negotiate and manage relationships with hotels, and other service providers to secure favorable rates and terms. Itinerary Creation:  Create customized travel itineraries that align with clients' interests and budgets. Problem Resolution: Address and resolve any group booking issues or client complaints promptly. Partner support in all cases arising from the completed booking (cancellation, changes, relocation, etc.) Documentation Oversight Technology Integration Reporting and Analysis Emergency Response Planning What We’re Looking For Bachelor's degree in Business Administration, Hospitality Management, or a related field. Proven experience in group travel management, concierge agency, TMC, DMC or tour operator companies. Knowledge of the bases of hotels in Russian Federation and popular destinations. Strong negotiation and vendor management skills. Excellent knowledge of travel-related regulations and compliance. Proficient in travel management software and tools. Exceptional organizational and multitasking abilities. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Language Skills: knowledge of English on at least Upper-Intermediate level (both spoken and written). Ability to work under heavy load. Responsible, stress-resistant, attentive person. Benefits What We Offer Remote Work: Flexibility to work from anywhere. Competitive Compensation: Attractive base plus bonus structure. Corporate Exposure: Collaborate with leading global companies and manage travel for top executives. Professional Growth: Advance your career handling challenging, high-profile cases. Continuous Learning: Ongoing training, seminars, and opportunities to attend top industry events. Travel Perks: Take advantage of corporate rates and unique travel discounts worldwide. The Process Intro Chat: Welcoming conversation with our HR team. Remote Set-Up Check: Quick internet speed test to ensure remote readiness. Manager Interview: In-depth discussion about your experience and the role specifics. Decision & Offer! Learn more about our data protection practices in our Privacy Policy . If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

Location: Romania; Albania; Kazakhstan; Azerbaijan; Armenia; Moldova At Emerging Travel Group , we’re on a mission to revolutionize the travel industry with cutting-edge technology and unparalleled customer service. We pride ourselves on our dynamic, innovative culture and are seeking passionate, detail-oriented professionals from the travel industry who excel at turning complex travel requests into seamless experiences for our B2B partners. We're looking for an experienced Corporate Travel Operations Specialist to manage end-to-end travel arrangements for premium corporate accounts and VIP travelers—from hotels and transportation to custom experiences worldwide, for both business travelers and executive groups. This role requires outstanding communication skills, strong supplier negotiation abilities, and an uncompromising dedication to exceptional quality of service. Requirements What You’ll Do Corporate Client Management: Act as the main point of contact for corporate accounts and VIP travelers, handling complex business travel requests via email, phone, chat, or CRM, and ensuring a world-class experience at every stage. Expert Travel Consulting: Advise corporate travelers and travel managers on the best options; provide tailored solutions for flights, hotels, transfers, and premium services worldwide. Online & Offline Booking Mastery: Book travel services through our online platform and work directly with our global supplier network for offline arrangements—hotels, DMCs, transfers, rail, ferries, cruises, and airlines. Supplier Relations: Source options and negotiate directly with hotels, service partners, and travel providers to secure the most optimal agreements on rates, terms, and conditions for corporate clients. Lifecycle Support: Manage the full cycle of each booking, including confirmations, payments (including virtual card processing), vouchers, changes, cancellations, and refunds—delivering seamless support from inquiry to post-trip resolution. Internal Collaboration: Coordinate closely with Online Support, Finance, Product, Sales, and Account Management to ensure operational excellence and smooth information flow for corporate partnerships. Quality & SLA Control: Resolve operational issues, monitor performance against SLAs, and proactively escalate incidents to deliver a consistently high standard of corporate travel service. What We’re Looking For Corporate Travel Expertise: Experience in business travel management, premium customer service, TMC, DMC, or high-touch corporate travel operations. Supplier & Destination Knowledge: In-depth knowledge of hotel and airline operations and global destination management. Language Proficiency: Upper-Intermediate (B2+) level of English and Italian is required. Communication Excellence: Strong interpersonal, written, and verbal communication abilities; able to confidently work with demanding corporate clients and negotiate with suppliers. Organization & Precision: Proven capacity to handle multiple, complex corporate requests simultaneously with outstanding accuracy and professionalism. Tech Savvy: Comfortable with CRM systems, online booking tools, and other travel management technologies. Solutions-Oriented: Proactive and resourceful in resolving challenges in a fast-paced corporate travel environment. Benefits What We Offer Remote Work: Flexibility to work from anywhere. Competitive Compensation: Attractive base plus bonus structure. Corporate Exposure: Collaborate with leading global companies and manage travel for top executives. Professional Growth: Advance your career handling challenging, high-profile cases. Continuous Learning: Ongoing training, seminars, and opportunities to attend top industry events. Travel Perks: Take advantage of corporate rates and unique travel discounts worldwide. The Process Intro Chat: Welcoming conversation with our HR team. Remote Set-Up Check: Quick internet speed test to ensure remote readiness. Manager Interview: In-depth discussion about your experience and the role specifics. Interview Results! Learn more about our data protection practices in our Privacy Policy . If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!