Intellect

Location: Hyderabad, Pakistan You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 60-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with Clinical Psychologists and Counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth/or onsite mental health support for Intellect’s clients Focus on clinical cases such as depression, anxiety, trauma, schizophrenia, eating disorders, addiction etc. Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform Requirements Has a Master / Postgraduate Diploma training in Clinical Psychology Skilled in Cognitive Behavioural Therapy or other evidence-based approaches (e.g. Motivational Interviewing, DBT, SFBT, etc.) Candidate must have at least 300 clinical hours AHPC Registered Able to do occasional onsite sessions Candidate must be proficient in Urdu language Prior experience in EAP, and/or counselling work Prior experience with group sessions Critical Incident Support Program experience is preferred Willing to do occasional onsite sessions

Location: Baran, Pakistan; Hyderabad, Pakistan; Multan, Pakistan; Rahim Yar Khan, Pakistan You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 60-minute video sessions on our platform. This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice. We're seeking to partner with Clinical Psychologists and Counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching. What You'll Do Provide 1-on-1 telehealth/or onsite mental health support for Intellect’s clients Focus on clinical cases such as depression, anxiety, trauma, schizophrenia, eating disorders, addiction etc. Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform Requirements Has a Master / Postgraduate Diploma training in Clinical Psychology Skilled in Cognitive Behavioural Therapy or other evidence-based approaches (e.g. Motivational Interviewing, DBT, SFBT, etc.) Candidate must have at least 300 clinical hours AHPC Registered Able to do occasional onsite sessions Candidate must be proficient in Urdu language Prior experience in EAP, and/or counselling work Prior experience with group sessions Critical Incident Support Program experience is preferred Willing to do occasional onsite sessions

Location: India Make a Meaningful Impact—From Anywhere. Join Intellect as a Clinical Provider and support clients on their mental health journeys through our innovative telehealth platform. You’ll deliver high-quality, evidence-based care while being part of a supportive, global network of professionals. This freelance, remote role offers complete flexibility, allowing you to manage your schedule while complementing your current work or private practice. Why Join Intellect You’ll become part of a trusted community of Clinical Psychologists and Counsellors committed to expanding access to quality mental health care worldwide. What You’ll Do Provide 1-on-1 telehealth and/or onsite clinical support Deliver CISP (Critical Incident Stress Programme) virtually Treat a broad range of cases including anxiety, depression, trauma, addiction, eating disorders, schizophrenia, and more Partner with our internal clinical team to improve programs and platform outcomes If you’re passionate about delivering impactful mental health care, we’d love to hear from you. Apply today. Requirements Education: Master’s degree in Psychology, Counseling or Clinical Psychology Expertise: CBT or other evidence-based approaches (MI, DBT, SFBT, etc.) Experience: Minimum of 300 post-master’s clinical hours Languages: Fluency in English and Punjabi Preferred: EAP experience, adult counseling, or managerial coaching Bonus: Openness to occasional onsite work

Location: Singapore The Role The Enterprise Client Success Manager (CSM) exists to ensure the successful delivery, adoption, and long-term impact of our mental health benefits platform across key strategic and large enterprise accounts. This is a high-touch, consultative role focused on translating our solution into measurable value for clients. The Enterprise CSM owns the end-to-end client journey, from implementation and program design to engagement strategy, reporting, renewals, and expansion. They act as a trusted advisor to senior HR and business stakeholders, ensuring the programme aligns with organisational priorities and drives meaningful outcomes for employees. What You'll Do Main Responsibilities Serve as the primary point of contact for a portfolio of key strategic and large enterprise accounts Own end-to-end delivery of the mental health benefits platform across assigned clients Develop and execute customised mental health programme strategies aligned to each client’s workforce needs Build strong, long-term relationships with senior HR and business stakeholders Drive client satisfaction, retention, and expansion opportunities Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams Analyse engagement, utilisation, and outcome data to demonstrate value and inform strategy Identify product enhancement opportunities based on client feedback and insights Day-to-Day Activities Client Relationship Management Conduct regular client check-ins (weekly, monthly, quarterly) Prepare and present QBRs and impact reports Respond to client queries, escalations, and operational requests Align on programme priorities, campaign calendars, and engagement initiatives Manage renewals conversations and identify upsell/cross-sell opportunities Programme Delivery & Project Management Oversee implementation timelines and onboarding processes Coordinate webinars, roadshows, campaigns, and engagement initiatives Ensure platform configurations, credits, and reporting are accurate Track project milestones and manage internal follow-ups Ensure service quality standards are maintained across clinical and operational delivery Strategic Advisory & Consulting Develop tailored engagement strategies based on workforce demographics and needs Advise clients on mental health trends, utilisation benchmarks, and best practices Provide recommendations to improve adoption, communication, and ROI perception Align programme strategy with client organisational goals (e.g., wellbeing, retention, productivity) Data Analysis & Insights Monitor utilisation rates, credit consumption, engagement metrics, and CSAT/NPS Analyse trends and identify risks or growth opportunities Develop insights and narratives to demonstrate programme impact Use data to inform renewal and expansion discussions Cross-Functional Collaboration Translate client feedback into clear product and operational requirements Work with Product and Engineering on feature enhancements or fixes Partner with Marketing on engagement campaigns and communication materials Coordinate with Clinical and Delivery Ops for service quality and provider matters Support Sales in enterprise pitches, renewals, and expansion proposals Continuous Improvement & Innovation Identify recurring pain points and process inefficiencies Contribute to internal playbooks, best practices, and reporting frameworks Proactively suggest platform improvements to enhance scalability and client value Requirements Who You Are Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement At least 3 years of experience in client success/account management/management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients. Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients. Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders. Ability to work independently and as part of a team, with a strong sense of accountability and ownership. Familiarity with mental health benefits and/or related industries is a plus. Open to candidates from Malaysia (hybrid) and the Philippines (remote) Benefits Why You’ll Love Working With Us: Global company – work in a diverse environment with people from nearly 20 countries Generous leave policy – time off to rest and recharge Christmas week off – company-wide break during Christmas, separate from annual leave Birthday leave – enjoy a day off on your birthday Quarterly mental health days – one day off every quarter to focus on your wellbeing Flexible work arrangements – work in a way that suits your lifestyle and goals Work-life balance – a culture that values personal time and long-term wellness Medical coverage – comprehensive insurance for peace of mind Performance bonus – high performance is recognised and rewarded Development budget - annual allowance to support your professional development Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care Socials and communities – regular non-work events/activities to connect and have fun together

Location: Brazil Are you passionate about helping others build sustainable fitness habits? Join us as a Virtual Physical Fitness Trainer, guiding clients through short, goal-specific fitness engagements — all from the convenience of your own space. This is a flexible, freelance role: you set your own hours, making it a great complement to an existing job or private practice. Format at a glance Engagement type: Freelance, virtual-only, 1:1 (video + in-app chat) Session length: 30 or 60 minutes Session volume: Limited credits per presenting issue (per client's employer plan); extensions require a new, distinct goal Service model: Consultation & education — not physical therapy or medical treatment; not overseen by a medical department Client relationship: Short-term and goal-focused — expect healthy client rotation, not long-term retention Why to join us As part of our community, you'll collaborate with other fitness professionals to expand access to high-quality, structured fitness coaching. You'll help clients make real, focused progress within a defined engagement — and then move on to help the next client. What you'll do Provide 1:1 virtual fitness coaching through video sessions and in-app chat, working within each client's allotted credits. Conduct a baseline assessment (PAR-Q, fitness/injury history, and GP clearance for relevant chronic conditions) before building any plan. Design personalized or templated workout programs tailored to the client's goals, fitness level, and equipment access. Educate clients on strength, cardio, flexibility, and recovery principles, and cue proper form via live video. Track progress and close out each presenting issue with a clear outcome before starting a new one. Tag each session with the single Main PI that best matches the client's focus, plus up to three Secondary PIs, per the Q3 2026 PI taxonomy (see the Holistics PI Manual). Recognize when a client's needs go beyond fitness coaching and refer to the appropriate licensed professional or Intellect service. Respond to in-app chat within the 12-hour SLA and complete session notes within 24 hours. What's in scope Personalized/templated training plans and virtual fitness assessments. Live-session coaching, form cues, and technique demonstrations. Progress tracking, goal setting, and motivation/adherence support. General education on warm-up, cool-down, recovery, sleep, and hydration. What's out of scope Diagnosing or treating any injury, illness, or chronic condition. Physical therapy, rehab protocols, or “corrective” treatment. Recommending or prescribing supplements or performance-enhancing substances. Meal plans or specific dietary prescriptions (refer to Nutrition). Counselling on disordered eating or mental health concerns (refer to Intellect's mental health professionals). Promising specific outcomes, timelines, or guaranteed results. Requirements Proven experience as a personal trainer / fitness coach (typically 5+ years of active practice). Bachelor's in Exercise Science, Kinesiology, or related field, plus a recognized certification (e.g., ACE / NASM / NCSF / NSCA / ACSM / NESTA / ISSA), current or renewal in progress. Strong communication in English and local language; able to simplify concepts for non-experts. Language: Must speak Portuguese. Comfortable working within a structured, credit-based consultation model — even if your background involved longer-term or clinical care. Clear judgment about when to refer a client out, and willingness to do so even when it means the engagement ends. Tech-savvy: video conferencing, fitness-tracking tools, comfortable documenting session notes on a platform. PLEASE ATTACH AN ENGLISH VERSION RESUME Benefits Flexible hours and remote work from anywhere. The opportunity to make a focused, meaningful impact for a steady rotation of clients. A collaborative, mission-driven community of wellbeing professionals. Freedom to innovate and bring your unique expertise to our growing platform

Location: Brazil Fuel | Health | Empower | Change As a Virtual Nutritionist/Dietitian , you’ll guide clients toward healthier lives through personalized, evidence-based nutrition counseling. What You’ll Do Deliver virtual nutrition coaching via video and text Create educational and engaging nutrition content Design innovative nutrition programs Build strong, trust-based client relationships Requirements What We’re Looking For Degree in Nutrition or related field RDN or equivalent certification Strong communication and content creation skills Comfort with virtual platforms Benefits What We Offer Flexible, remote work Opportunity to make a global impact Creative and professional freedom Ideal to supplement your current job

Location: Ukraine ✨ We’re Hiring in Ukraine! ✨ Clinical Psychologist | Remote | Freelance | Flexible Hours Are you passionate about making mental health support more accessible and meaningful? At Intellect , we’re looking for a licensed Clinical Counsellor or Psychologist based in Ukraine to join our growing provider community! 🌿 In this role, you’ll: Provide 1:1 teletherapy sessions through our engaging digital platform Collaborate with an experienced & supportive clinical team Use evidence-based therapeutic approaches (CBT, EMDR, DBT, etc.) Support individuals navigating anxiety, depression, trauma & more Help make mental healthcare more human, flexible, and accessible Requirements What we’re looking for: 🎓 Master’s degree in Psychology (5-year university program) 🗂️ 1–2 years of additional supervised specialization training with practical clinical experience 🎖️ Registration with the Ukrainian Psychological Association or an equivalent regulatory body 💬 Strong clinical foundation + passion for client care Benefits Why join Intellect? 🌱 Freelance role — choose your own schedule 🏡 Work remotely + occasional hybrid options ✨ Meaningful work with a supportive, mission-driven team 🌍 Be part of a global mental health movement Let’s make mental health support more caring, accessible, and human together 🤝💚 This role is a great opportunity to supplement your current job or private practice.

Location: Faisalabad, Pakistan Intellect Care (Counselling/ Psychotherapy) is a collaborative process to guide, explore and/or resolve personal, social, or psychological problems and difficulties. Counselling is most useful when clients seek tools or techniques to support their mental health. Psychotherapy identifies unhelpful patterns of thinking and behaviours which may limit the client's quality of life or daily activities and equip clients with more helpful and effective ways of thinking, behaving and relating to others. This addresses moderately severe mental health experiences. Intellect Care normally spans up to 60 minutes Why Join Us? Become part of a collaborative network of Clinical Psychologists and Counsellors dedicated to expanding access to quality mental health care. At Intellect, you’ll find a supportive community focused on enhancing lives and helping clients overcome personal challenges. What You'll Do Provide 1-on-1 telehealth/or onsite mental health support for Intellect’s clients Address a range of clinical cases, including depression, anxiety, trauma, schizophrenia, eating disorders, addiction, and more Partner with our internal clinical team to improve the platform and client programs Requirements Qualifications: Counsellor: Minimum Masters Degree in Counselling / Counselling psychology with a minimum of 300 hours of counselling experience post qualification & practicum/ placement/ internship Clinical Psychologist: Minimum Masters Degree in Clinical psychology with a minimum of 300 hours of Clinical/Therapy experience post qualification & practicum/ placement/ internship. Expertise: Skilled in Cognitive Behavioral Therapy or other evidence-based approaches (e.g., Motivational Interviewing, DBT, SFBT) License: Must hold valid and active licenses applicable to the country of practice Experience: A minimum of 300 clinical hours post-master’s degree Languages: Proficiency in English, Urdu Preferred Background: Prior experience with EAP, adult counseling, or coaching managerial roles If you’re ready to make a meaningful impact and be part of a mission-driven team, we’d love to hear from you. Apply today and join us in transforming mental health care!

Location: United Kingdom; France; Belgium The Role Intellect delivers a clinically governed mental health programme to enterprise clients in the mining and resources sector, supporting remote and expatriate workforces. This is not a standard EAP. Cases begin with acute risk assessment on remote sites and run through structured treatment, fitness-for-work assessment and return-to-work clearance, in direct coordination with the client's chaplaincy, medical and people teams. This role covers the client's United Kingdom operations and a West African project site where the working language is French. It is a combined clinical delivery and case management role: the postholder conducts the assessments, delivers the therapy, writes the reports and owns the case, rather than coordinating a provider network. That design reflects the absence of an established provider network in the West African market at launch, and gives the client a single clinician who knows each case end to end. Full professional fluency in French and English is a non-negotiable requirement. Welfare calls, clinical assessment, case documentation and client communication in the West African market are conducted in French. Responsibilities Clinical assessment and delivery Conduct acute risk and welfare assessments for employees referred through the client's escalation pathway, in French or English as required. Deliver individual counselling and psychotherapy across the supported caseload, virtually. Conduct fitness-for-work assessments and produce the associated clinical documentation. Write risk assessments, session documentation, return-to-work memoranda and fitness-for-work reports to a standard that stands up to client and regulatory scrutiny, in the language the case requires. Delivery is capped so that case management availability is protected. Session load is agreed with the Head of Clinical Operations and reviewed as volume changes. Case management and coordination Own each case end to end, from referral through assessment, treatment, fitness-for-work and reintegration to closure. Align the initial support plan with the client's on-site teams, including session volume and cadence, and manage adjustments where clinically indicated. Coordinate with internal helpline, care excellence and network partnership teams on anything that cannot be delivered directly. Review the open case list for stalled items and follow up to keep cases moving. Clinical risk oversight and governance Confirm risk tiering against the client's framework and set review cadence and monitoring requirements. Make the clinical decisions the pathway requires, including disputed risk ratings and medical evaluation pathways where an employee declines therapy. Escalate to the Head of Clinical Operations where a case exceeds the scope of remote delivery or requires in-person intervention. Work within the differing regulatory, medical and emergency-escalation environments of each market, and flag where local pathways do not support the agreed protocol. Clinical protocols and client enablement Co-develop and maintain the clinical protocols, risk frameworks and SOPs the client's on-site teams operate to, including French-language versions. Design and deliver clinical training and framework guidance to client-side staff who are not clinicians, in French and English. Build out the in-market provider network alongside Network Partnerships, so that in-person and overflow capacity exists as the programme scales. Client relationship, insights and reporting Act as the named clinical contact for the client's chaplaincy, medical and health and safety leads in both markets, responding within the core window to queries that are frequently unscheduled and time-critical. Produce the case tracker and monthly clinical reporting, moving beyond utilisation to presenting issues, risk patterns, outcomes and service-level themes. Present clinical insight at client review meetings and translate it into recommendations the client's health and safety and people teams can act on. Requirements Full professional fluency in French and English, to the standard required for clinical assessment, therapy delivery and client-facing documentation in both languages. Registered clinical psychologist or qualified counsellor, with current registration in your jurisdiction and the right to practise remotely. Master's degree in clinical psychology, counselling or a related field. Minimum three years in clinical practice, including direct delivery of assessment and therapy to adults. Demonstrable experience managing acute risk, including suicidality, in a setting where you held the decision rather than advised on it. Experience of structured return-to-work, fitness-for-work or occupational mental health pathways. Able to work four hours a day, Monday to Friday, within the 08:00 to 17:00 UK and West Africa window. Desirable Experience working across multiple jurisdictions or with expatriate, rotational or multinational workforces. Understanding of remote industrial, mining, resources or energy operating environments. Additional language capability, particularly Mandarin. Experience contributing to clinical protocols, risk frameworks or SOPs. Prior case management or clinical account experience in a commercial setting.

Location: Singapore; Kuala Lumpur, Malaysia Intellect is the global leader in hyper localised mental health benefits, trusted by the world’s most forward-thinking employers, insurers, and governments to deliver care that is local, personalised, and effective at scale. Today, we serve over 4 million people across 100 countries and 100+ languages, making mental health support truly accessible across borders and cultures. Our platform powers the mental wellbeing of workforces at hundreds of Fortune 500 and global multinational companies, enabling them to support their people with the highest standards of clinical quality, cultural relevance, and on-demand accessibility. Driven by our mission to build the world’s most trusted mental health benefits platform, Intellect combines a best-in-class digital platform with a world-leading global provider network to deliver unmatched client outcomes, and transformative care experiences. We are backed by top global investors including Tiger Global, Y Combinator, Insignia Ventures Partners, HOF Capital, K3 Ventures, JAFCO, Headline, East Ventures, IHH Healthcare, MS&AD Ventures, and more, alongside an extensive coalition of notable family offices, big tech executives, and leading angel investors. The Role We are looking for an Enterprise Account Executive, Asia to drive new business across mid-market and enterprise customers in the region. This is a high-ownership, full-cycle sales role for someone who wants to build, not simply inherit a mature territory and run an established sales playbook. You will have strong support from marketing, partnerships, leadership, product, clinical, customer success, and other teams across Intellect. At the same time, we expect you to be highly proactive in creating momentum yourself: opening doors, developing opportunities, shaping propositions, building compelling pitches, navigating complex buying processes, and doing what is needed to move important deals forward. We are looking for someone commercially sharp, resourceful, persistent, and comfortable operating with pace and ambiguity. A builder, not a passenger. What You Will Do Build & Win New Business Own the end-to-end sales cycle across mid-market and enterprise customers in Asia, from first conversation through to contract signature. Develop a deep understanding of target accounts, their priorities, decision-makers, buying dynamics, and where Intellect can create meaningful value. Run high-quality discovery with senior stakeholders and translate customer needs into compelling commercial solutions. Build strong, multi-threaded relationships across organisations and navigate complex regional or enterprise buying processes. Create & Develop Pipeline Work closely with marketing and the broader commercial team on inbound opportunities, campaigns, events, account-based initiatives, and other sources of demand. At the same time, take ownership of creating opportunities yourself through targeted outreach, referrals, networking, events, partnerships, and thoughtful account development. You should be comfortable working both sides of the equation: converting strong inbound demand and creating new opportunities from scratch. Shape Complex Enterprise Deals Develop account strategies and determine the best path to win each opportunity. Create and customise presentations, proposals, business cases, and commercial narratives around the needs of each customer rather than relying only on standard materials. Bring the right internal stakeholders into the process - across leadership, product, clinical, customer success, legal, security, and operations - and orchestrate them effectively. Navigate procurement, legal, security, commercial negotiations, and other enterprise requirements with sound judgement and persistence. Identify blockers early, create clear next steps, and maintain momentum throughout the sales cycle. Represent Intellect Across Asia Build trusted relationships with senior decision-makers across the region. Represent Intellect at customer meetings, industry events, conferences, roundtables, and other commercial opportunities. Be willing to engage directly in events, lead generation, and market-building activities rather than seeing them as someone else’s responsibility. Develop a strong understanding of the evolving mental health, employee benefits, HR, healthcare, and workforce landscape across Asia, and bring relevant market insights back into the company. What Success Looks Like You consistently build and convert a healthy pipeline of high-quality opportunities. You win meaningful new mid-market and enterprise customers across Asia. You create opportunities independently as well as convert marketing-generated demand. You build credibility with senior stakeholders and develop relationships across multiple decision-makers within an account. You navigate complex sales cycles with strong commercial judgement and clear ownership. You create compelling, customer-specific pitches and proposals that move opportunities forward. You maintain strong discipline around pipeline management, forecasting, follow-ups, and next steps. You become a credible and trusted representative of Intellect in the market. You operate effectively without needing a large or highly prescriptive sales machine around you. Requirements 5-10 years of B2B sales experience, with meaningful exposure to mid-market or enterprise customers. We care less about a specific industry background than we do about seeing evidence that you can create and win business. You are likely to be someone who: Has a strong track record of winning new mid-market or enterprise customers. Has owned a meaningful portion of the full sales cycle, from opportunity creation through to negotiation and close. Is commercially hungry and proactive about generating business rather than relying entirely on inbound demand. Can sell consultatively and understand the underlying business problem rather than simply presenting product features. Is comfortable navigating complex organisations with multiple stakeholders and decision-makers. Can communicate credibly with senior executives and adapt your approach across different audiences and markets. Is comfortable creating or adapting your own decks, proposals, business cases, and sales narratives when needed. Is highly resourceful and persistent when an opportunity becomes difficult or stalls. Has strong judgement around account prioritisation, stakeholder management, and how to move a deal forward. Is comfortable operating in an environment where not every process is perfectly defined. Has strong commercial discipline without becoming overly dependent on process or infrastructure. Works effectively across functions and knows how to bring the right people into an opportunity. Is ambitious, resilient, and motivated by ownership and outcomes. Is willing to get hands-on where needed, whether that means prospecting, working an event, researching an account, preparing a custom pitch, or pushing through a difficult procurement process. Experience selling HR technology, employee benefits, healthcare, mental health, SaaS, professional services, or other complex B2B solutions is useful, but not essential. Experience selling across multiple Asian markets or operating in a regional role would be a strong advantage. Benefits Why You’ll Love Working With Us: Global company – work in a diverse environment with people from nearly 20 countries Generous leave policy – time off to rest and recharge Christmas week off – company-wide break during Christmas, separate from annual leave Birthday leave – enjoy a day off on your birthday Quarterly mental health days – one day off every quarter to focus on your wellbeing Flexible work arrangements – work in a way that suits your lifestyle and goals Work-life balance – a culture that values personal time and long-term wellness Medical coverage – comprehensive insurance for peace of mind Performance bonus – high performance is recognised and rewarded Development budget - annual allowance to support your professional development Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care Socials and communities – regular non-work events/activities to connect and have fun together

Location: Australia The Role Intellect delivers a clinically governed mental health programme to enterprise clients in the mining and resources sector, supporting remote and fly-in fly-out workforces across Australia, with international expansion in progress. This is not a standard EAP. Cases begin with acute risk assessment on remote sites and run through structured treatment, fitness-for-work assessment and return-to-work clearance, in direct coordination with the client's chaplaincy, medical and people teams. The Care Account Manager is the clinical coordinator and case manager for high-risk employee cases, and the single owner of the journey from initial risk assessment through to reintegration and case closure. They hold clinical oversight of risk across the caseload, shape treatment planning with treating providers, co-develop the clinical protocols and SOPs the client operates to, and turn case activity into clinical insight the client can act on. The role is consultative, and includes delivery of counselling and psychotherapy where required. It is distinct from commercial account management, which is held separately. Flexible hours with availability for urgent escalations during client business hours. Responsibilities End-to-end case management and coordination Manage the full lifecycle of high-risk cases, from handover after the initial risk assessment through escalation, support, fitness-for-work assessment and case closure. Monitor incoming care requests, ensure appropriate response, and assign cases to approved clinicians with the right competency and registration. Ensure therapy sessions are scheduled, completed and documented within agreed SLAs, and coordinate with care navigators on booking. Review the open case list for stalled items and follow up with clinicians, network partners and client contacts to keep cases moving. Act as the third line of escalation for the helpline, after ranger and supervisor, for case clarifications and complex issues. Treatment planning and clinical support plan orchestration Liaise with client contacts and on-site teams for situational updates, and align an initial support plan with the treating clinician, including session volume and cadence. Work with treating providers on case formulation and treatment goals, oversee implementation of the support plan, and track employee progress. Manage support plan adjustments, including requesting and aligning additional sessions with the client where clinically indicated. Support provider re-matching where the therapeutic fit is not working. Apply cultural and contextual formulation, including for First Nations employees and isolated site-based workers. Clinical risk oversight and governance Review and sign off risk assessments, confirm risk tiering against the client's framework, and set review cadence and monitoring requirements. Make the clinical decisions the pathway requires: disputed risk ratings, medical evaluation pathways where an employee declines therapy, and session credit decisions. Ensure clinical documentation and risk assessments are completed and categorised to the client's framework and to internal SOPs. Co-develop and maintain the clinical protocols, risk frameworks and SOPs the client's on-site teams operate to, and keep them current as the programme expands. Hold clinical standards where operational or commercial pressure runs the other way. Fitness-for-work and reintegration Initiate and coordinate fitness-for-work assessments on completion of clinical support, liaising with doctors and clinical psychologists. Communicate assessment outcomes to the client's chaplaincy and people teams and align on next steps. Develop the reintegration plan in collaboration with client contacts, and maintain regular check-ins through reintegration, monitoring progress and flagging deterioration. Stakeholder relationships, clinical insights and reporting Act as the named clinical contact for the client's chaplaincy, medical and health and safety leads on individual cases, responding within the programme's operating window to queries that are frequently unscheduled and time-critical. Produce the case tracker and monthly clinical reporting, moving beyond utilisation to presenting issues, risk patterns, outcomes and service-level themes. Present clinical insight at client review meetings and translate it into recommendations the client's health and safety and people teams can act on. Design and deliver clinical training and framework guidance to client-side staff who are not clinicians, and support training of internal clinicians and rangers on client-specific protocols. Work closely with helpline operations, care excellence, clinicians and network partnerships, and feed service quality issues back to internal stakeholders. Requirements Registered clinical psychologist or qualified counsellor, with current registration in your jurisdiction. Master's degree in clinical psychology, counselling or a related field. Three to five years in clinical case management, ideally within EAP, corporate wellbeing or a high-acuity mental health setting. Proven experience managing complex, high-risk cases from assessment to closure, in a setting where you held the decision rather than advised on it. Experience of structured return-to-work, fitness-for-work or occupational mental health pathways. Experience contributing to clinical protocols, risk frameworks or SOPs, and working within strict guidelines. Demonstrated experience managing stakeholders in a corporate or large-organisation client-facing role. Based in Australia with the right to work. Perth or another AWST location strongly preferred; other states considered only where 07:00 to 19:00 AWST can be reliably worked. Exceptional written and verbal communication, with the ability to convey clinical concepts clearly to non-clinical stakeholders, and written English that stands up in client-facing clinical documentation. Desirable AHPRA registration. Understanding of fly-in fly-out and mining culture, and the pressures of remote, high-risk work environments. Familiarity with Australian psychosocial risk and work health and safety obligations. Experience of multi-stakeholder coordination across internal clinicians, external partners, HR and client contacts.

Location: Gabon; Cameroon; Rwanda; Côte d'Ivoire Be the Voice That Makes a Difference. As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources. This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply. Why This Role Matters You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift. Responsibilities Respond to crisis hotline calls with empathy and professionalism Provide evidence-based crisis counseling and de-escalation support Conduct risk assessments and arrange emergency services or referrals when required Maintain accurate and confidential call documentation Develop tailored crisis management and safety plans Ensure smooth handovers between shifts Dedicate each shift exclusively to Intellect crisis support services Requirements Master's degree in Counselling, Counselling Psychology, or Clinical Psychology 1–3 years of helpline experience (paid or volunteer) Proven ability to manage high-risk situations Emotional resilience and calm decision-making under pressure Fluency in French and English language; additional languages are a plus Preferred Mental health or emergency services background Crisis Intervention or Suicide Prevention training If you’re driven to support people during their most difficult moments, apply today and help us save lives.