Bilingual (French/English) Crisis Helpline Responder (Central Africa)

Location: Gabon; Cameroon; Rwanda; Côte d'Ivoire Be the Voice That Makes a Difference. As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources. This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply. Why This Role Matters You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift. Responsibilities Respond to crisis hotline calls with empathy and professionalism Provide evidence-based crisis counseling and de-escalation support Conduct risk assessments and arrange emergency services or referrals when required Maintain accurate and confidential call documentation Develop tailored crisis management and safety plans Ensure smooth handovers between shifts Dedicate each shift exclusively to Intellect crisis support services Requirements Master's degree in Counselling, Counselling Psychology, or Clinical Psychology 1–3 years of helpline experience (paid or volunteer) Proven ability to manage high-risk situations Emotional resilience and calm decision-making under pressure Fluency in French and English language; additional languages are a plus Preferred Mental health or emergency services background Crisis Intervention or Suicide Prevention training If you’re driven to support people during their most difficult moments, apply today and help us save lives.