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About the Role As a Risk Analyst at Tabby, you will play a key role in analysing risk performance and contributing to the risk strategy across our products. What You'll Do Analyse portfolio performance, customer behavior, and key risk indicators across products and segments.

-Проводить ручную проверку и апрув депозитов и выводов, принимать решения decline / manual review на основании комплексной оценки риска. -Анализировать транзакционную, игровую и поведенческую активность игроков, выявлять аномалии и подозрительные паттерны.

Location: New York City Metropolitan Area; New York, New York; New Jersey; San Francisco Bay Area, California; Connecticut; Newark, New Jersey Workplace: remote About the Role Provectus is an AI consultancy founded in 2010 and led by its founders. As an AWS Premier Partner and an Anthropic Preferred Partner, we help Financial Services & Insurance and Healthcare & Life Sciences companies design, build, and operate production AI systems. With offices across North America, LATAM, and EMEA, we work with clients worldwide. We are hiring an Account Executive to turn incoming enterprise leads into signed consulting engagements. Clients buy multi-month consulting engagements. You won't build pipeline from scratch. Anthropic and AWS share qualified enterprise leads with us. Your job has four parts: Qualify those leads quickly. Run discovery with buyers at banks, insurers and life sciences companies. Scope the work with our architects. Close. What You'll Do Pick up new leads as they arrive, decide which to pursue, and be able to explain why Run discovery calls with business and technology leaders. Map their process, data, regulatory constraints, budget and decision path Work with delivery leads and architects to scope proposals and SOWs that we can deliver. You are selling consulting engagements, not software licenses Negotiate and close to a signed SOW, with the Chief Commercial Officer joining larger deals Run the full sales cycle: discovery, solution scoping, proposal, negotiation, close Translate Anthropic's product roadmap and partnership incentives into the client propositions Keep Anthropic and AWS partner reps informed on the leads they share, and take part in joint pipeline reviews Keep the CRM current and forecast your deals accurately Bring buyer objections and patterns from each industry back to leadership and marketing Travel for client meetings, up to 30% of your time What You Need 2–4 years in a client-facing commercial role in a consulting or IT services firm where you closed deals yourself, such as account executive, account manager, or consultant who owned client sales. Be ready to share the specifics: what you closed, at what size, and how long each deal took OR experience with banks, insurers, or pharma/biotech companies in one of these roles: selling services or technology to them (including smaller deals you closed yourself or larger deals where you supported the lead); working on client projects at a consulting firm, including proposals or scoping; or working inside one of these companies on projects where you helped evaluate and select outside vendors Working knowledge of Financial Services (banking, insurance, capital markets) or Life Sciences (pharma, biotech). You have worked in the industry or sold into it, and you can discuss a buyer's process and regulatory constraints in their terms Experience selling services engagements or complex B2B deals with several stakeholders Clear written and spoken communication with director-, VP- and C-level buyers Comfort handling a steady volume of leads and choosing where to spend your time Nice to Have Experience selling AI/ML, data or cloud services Experience working partner-referred leads from Anthropic, AWS, GCP or Azure Why this role is worth your time Leads arrive every day, so your time goes into closing rather than prospecting You learn enterprise AI consulting sales in two regulated industries You close with support: our architects scope the work with you, and the Chief Commercial Officer joins larger negotiations The delivery team can execute what you sell: 350+ people, 150+ certified architects, and 100+ customers in production Work at the intersection of two AI partnerships: Anthropic and AWS High-impact role with direct visibility to leadership Compensation and benefits Base $90–120K + commission, OTE range $140–170K. The salary range is determined through interviews and a review of the education, experience, knowledge, skills, and abilities of the applicant, and alignment with market data B2B contract model or full-time model Unlimited vacation policy Generous health, vision, and dental insurance, and life insurance 401(k) matching plan Our Process A 30/45-minute call with our recruiter An interview with the AE about a deal you closed An interview with the Chief Commercial Officer An interview with the CEO

Location: Remote - India Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Staff engineer (L4) on Twilio’s Segment, Data Pipelines team. About the job As a Staff Engineer on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll be designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP). Responsibilities In this role, you’ll: Design and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment. Ship features that opt for high availability and throughput with eventual consistency Collaborate with engineering and product leads, as well as teams across Twilio Segment Support the reliability and security of the platform Build and optimize globally available and highly scalable distributed systems Be able to act as a team Tech Lead as needed Mentor other engineers on the team in technical architecture and design Partner with application teams to deliver end to end customer success. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. Hands-on experience with high-scale messaging/streaming systems (several thousand events/sec) and processing engines ( 1M+ events/sec). 8+ years of experience writing production-grade code in a modern programming language Strong theoretical fundamentals and hands-on experience designing and implementing highly available and performant fault-tolerant distributed systems. Experience programming in one or more of the following: Go, Java, Scala, or similar languages Well-versed in concurrent programming, along with a solid grasp of Linux systems and networking concepts. Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Cloud Platform (GCP) Experience in message passing systems (e.g., Kafka, AWS Kinesis) and/or modern stream processing systems (e.g., Spark, Flink). Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS) Leverage best-in-class development productivity practices including AI tooling. Experience shipping services (products) following CI/CD development paradigm. Deep understanding of architectural patterns of high-scale web applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms) Desired: Ideally domain expertise in the Modern Data stack with experience in developing cloud-based data solution components and architecture covering data ingestion, data processing and data storage Have a track record of successfully leading teams, large projects, or owned and built an important, complex system end to end, delivered iteratively. Excellent written and verbal technical communication skills to convey complex technical concepts effectively.Comfortable asking questions and taking initiative to solve problems where it is often necessary to “ draw the owl ” Location This role will be based in any of the permitted 5 India states (Delhi, Karnataka, Maharashtra, Telangana & TamilNadu) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Brazil; Uruguay; Peru; Colombia; Argentina; Paraguay; Mexico; Chile Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.   THE TEAM Founded in 2011, Kraken is one of the world’s longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.   We’re looking for a Full Stack Engineer to join a small, dedicated growth and experimentation team within Krak, focused on accelerating acquisition, activation, engagement and trading activity across the Krak app. This is a frontend-leaning full-stack role: the majority of your work will be in React Native, supported by enough backend capability to take an experiment from idea to live without waiting on another team.   Rather than executing against a rigid roadmap, you’ll work closely with Product on a continuous pipeline of fast, lightweight experiments, owning each one from hypothesis through implementation, launch, measurement and iteration. The mandate is simple: find the highest-leverage opportunities to grow users and revenue, prove what works, and scale the winners – with direct, measurable impact on how millions of customers discover and use Kraken’s products.   The opportunity - Build and ship consumer-facing features quickly in React Native and TypeScript, favouring small, high-velocity experiments over long-running projects. - Own experiments end-to-end – hypothesis, design, build, launch, measurement and iteration – using platforms such as Statsig to test globally or within specific markets. - Improve onboarding, activation and feature discovery to drive conversion, engagement and trading revenue, iterating rapidly on features that are already live. - Build viral acquisition features and value-add growth features on top of Krak’s existing product offering. - Contribute to backend services and APIs wherever an experiment requires it, so you can ship across the stack without being blocked. Our backend is primarily Rust; prior Rust experience is not expected, but enthusiasm for picking it up is. - Read your own results, including trade-offs between conversion gains and other metrics, and decide whether to scale, iterate or kill – driving technical decisions autonomously amid evolving priorities and limited upfront planning.   What you bring - 3+ years of software development experience building and shipping large-scale, consumer-facing applications. Strong, hands-on React and React Native experience is essential. - Demonstrated experience running growth experiments at consumer-facing businesses, with measurable impact on conversion, activation, retention or revenue. This is a consumer growth role, so B2B or platform-only backgrounds are not a fit. - Working backend proficiency: you can design and implement services and APIs yourself. We care about backend fundamentals rather than any particular language, and you should be open to working in Rust. - Strong JavaScript/TypeScript fundamentals, with hands-on experience across APIs, WebSockets and real-time systems, mobile performance, testing, and modern development workflows. - Practical experience designing, running and analysing A/B tests – feature flags, statistical significance, product analytics, funnel and cohort data – with the judgement to act decisively on what the results show. - End-to-end ownership of product features and a strong product engineering mindset, with the initiative and adaptability to operate with minimal direction amid ambiguity and frequently changing priorities.   Nice to haves - Customer-facing product experience within fintech, digital banking, payments, trading or crypto. - Hands-on experience with Statsig or a comparable experimentation platform, including regional and global rollouts. - Rust experience, given our backend stack. - SQL and self-serve analytics, so you can pull and interrogate your own data. - AI fluency. Familiarity with how AI tools and patterns have fundamentally shifted your development workflow and problem-solving approach. - Native mobile development (iOS/Android), distributed systems or microservices, or engineering within a hyperscaling consumer technology organisation. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: Lithuania; Bosnia & Herzogovina; Estonia; Spain; North Macedonia; Serbia; Slovakia; Malta; Moldova; Montenegro; Kazakhstan; Portugal; Italy; Latvia; Albania; United Kingdom; Czech Republic; Greece; Cyprus; Netherlands; Kosovo; Malaysia; Yerevan; Bulgaria; Slovenia; Romania; Poland; Bosnia and Herzegovina; Turkey; Czechia; Georgia; Kyrgyzstan; Croatia; South Africa Workplace: Remote [https://app.ashbyhq.com/api/images/user-content/b540b9e2-0673-4d2d-91fd-e293658f4f6a/d5db35d1-81f0-4140-b61c-f3fb1004c7d1/job%20ad%20visual.png] Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us. At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them. If you love to learn, experiment, think boldly, make decisions, and build things that matter -you’ll feel at home with us. THE ROLE We’re looking for a Brand Manager Assistant to join us in growing Hooks & Needles, one of our creative brands built around crochet and knitting This is a hands-on role for someone who loves staying organized, spotting the little details others miss, and making sure things actually get done. You’ll work across product development, customer feedback, marketing, and day-to-day brand projects, helping keep everything running smoothly and looking for ways to make things better. Crochet or knitting knowledge is a big advantage here. Understanding the craft helps you get our products, understand our customers, and spot issues they might notice. 🚀 WHAT YOU'LL BE DOING 🧶 Product Development - Help develop and improve products for Hooks & Needles. - Review patterns, instructions, and content for accuracy and quality. - Work with creators and internal teams to bring projects to life. 🔍 Customer Feedback - Review customer feedback and spot trends, issues, and opportunities. - Turn insights into ideas for improving products and the customer experience. 📈 Market Research - Keep up with crochet and knitting trends. - Research new ideas, products, and opportunities for the brand. 💬 Customer Support & Community - Help with product-related customer questions and feedback. - Keep an eye on our online communities and what customers are talking about. 📣 Marketing Support - Help execute marketing initiatives and campaigns. - Source creative content and support product storytelling. 🤖 AI & Smarter Ways of Working - Use AI tools to speed up research, analysis, and everyday tasks. - Look for ways technology can help us work faster and smarter. 🦊 WHAT WE'RE LOOKING FOR - Extreme attention to detail - You catch the small mistakes and inconsistencies. - Organized - You like keeping projects, tasks, and details under control. - Tech-savvy - Comfortable working with tools like Shopify, Asana, Google Sheets, Claude, InDesign, and other AI tools. - Independent - You take ownership and follow things through without being chased. - Adaptable - You handle changing priorities without losing focus. - Curious - You enjoy learning, testing ideas, and finding better ways to do things. - Open to feedback - You take feedback on board and use it to improve. - Crochet or knitting knowledge - A strong advantage, especially when working with patterns and product content. Experience in e-commerce, product development, or brand management is helpful, but we’re also interested in people who are smart, proactive, detail-focused, and eager to learn. THE RECRUITMENT PROCESS Apply - A simple form that helps us know who’s stepping into our world. Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space. Interview -A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together. FIXED SERVICE FEE Up to € 1000 euros after taxes, depending on your skills, competencies, and experience. ❕Please note that this role is based on a contract/freelance agreement. PERKS & BENEFITS - Full flexibility with your schedule in a fully remote setting, while Apploye ensures transparency and fairness. - Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check. - A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously. - Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested. - A budget for your home office setup so you’re comfortable working how you like and where you like. - Strong company culture and a network of unique individuals that celebrate you. ELIGIBILITY & LOCATION REQUIREMENTS ❕This role is 100% remote. - Our tribe works primarily in the Eastern European Time Zone (EET - UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported. - For full-time roles, we ask that you’re available for at least 5 hours during typical EET working hours - it keeps collaboration smooth and communication easy. (This doesn’t apply to part-time roles.)

Location: Skopje, North Macedonia About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! Role background Wolt is a Finnish technology company and we’re best known for our food delivery platform - you can read more about our story below. We are just starting in North Macedonia, let's share this journey together! We're currently looking for Full-Time Support Associates to join our Support team in Skopje! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends. If the points below sound exciting, we look forward to hearing from you! Customer Obsessed : At Wolt, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time. Team Oriented : Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs or other issues that may arise. Communication : Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience. Personal Touch : We’re not afraid to play up the playfulness in our interactions, so creativity is a must! Attitude : Take ownership beyond the obvious. What you'll be doing Handling customer and courier support in live chat together with the team in shifts. Working in the office Developing our support function together with the team. Helping with other things that pop up, like providing support for our restaurant partners. You thrive under pressure You consider yourself to be an "out of the box" thinker You are a fast learner and attentive to both small details and the bigger picture Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority You're an expert when it comes to Skopje's food scene, traffic patterns, and the different areas of your city You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment Fluent in Macedonian and able to work in English If you are excited about working in a high growth environment, taking ownership and being part of an extremely high performing team, we’d love to hear from you! We will be reviewing applications on an on-going basis, so send through your application ASAP :) Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Reporting to the Managing Director, Digital Products Development & Operations, the Director, Platform and Integration is responsible for providing enterprise solution architecture, platform architecture, and integration leadership across AIA's digital products with Salesforce and AMS platforms.

Responsibilities: - Develop and implement CRM strategies targeting the Tier 1 market that align with the company's overall objectives, emphasizing customer acquisition, retention, and satisfaction. - Manage the deployment, upkeep, and enhancement of CRM platforms like Salesforce to ensure they effectively support business operations. - Analyze customer data to detect trends, patterns, and opportunities to improve customer engagement and business outcomes. - Collaborate closely with the CEO. - Coordinate with sales, marketing, customer service, and other departments to synchronize CRM strategies and maintain a unified customer experience. Requirements: - Demonstrated strong expertise in CRM. - Experience working in technology, digital, or rapidly growing companies is highly desirable. - Proficiency in English, both spoken and written; additional languages are advantageous.

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. As a Senior Software Engineer you will own quality engineering for Health Records while building shared data-mocking capabilities that support teams across WHOOP. You will lead the testing strategy and test automation for Health Records, ensuring healthcare data is ingested, transformed, stored, and consumed accurately and reliably. In parallel, you will scope and build reusable data-mocking frameworks for internal data and third-party integrations that can be consumed by our testing services across Health and other product areas. This is a hands-on senior engineering role spanning APIs, databases, data pipelines, event-driven systems, third-party integrations, healthcare data formats, cloud infrastructure, and internal testing services. RESPONSIBILITIES - Define the quality strategy and test automation for Health Records, validating data across ingestion, transformation, storage, and downstream consumption and establishing automated monitoring for data-quality regressions. - Design and build automated validation across APIs, databases, data pipelines, and healthcare data formats such as FHIR using Java, Python, SQL, and appropriate data-validation frameworks. - Scope, design, and build reusable data-mocking capabilities for teams across WHOOP, including internal data, third-party APIs, events, and data payloads. Drive adoption through integration with existing testing services, documentation, and common patterns. - Lead complex quality and test-infrastructure initiatives from technical planning through delivery, identifying risks, evaluating architectural tradeoffs, investigating systemic issues, and partnering with Engineering, Product, QA, and domain experts. - Establish and evolve engineering practices for data quality, testability, test data, observability, to ensure compliance with HIPAA requirements for PHI-safe testing, while mentoring engineers and developing additional ownership for Health Records quality. QUALIFICATIONS - 4+ years of experience in SDET, QA Engineering, Data Quality Engineering, ETL testing, or a related engineering discipline. - Strong SQL and database skills, with experience validating data integrity, reconciliation, transformations, and complex data pipelines. - Strong understanding of REST APIs, JSON, request/response patterns, events, and data payloads, including experience testing or mocking third-party integrations. - Experience building automation and reusable testing infrastructure using Java, Python, or similar programming languages. - Experience designing and testing ETL/ELT pipelines, distributed data flows, or other data-intensive systems, including failure, recovery, and edge-case scenarios. - Demonstrated ability to scope and lead complex technical initiatives, evaluate tradeoffs, influence technical direction, and build reusable solutions adopted by other engineers or teams. - Strong collaboration and communication skills with technical and non-technical partners, along with experience mentoring engineers and raising engineering practices. - Healthcare experience is preferred, particularly with EHR/EMR data, FHIR and similar standards, clinical data, healthcare terminology, and HIPAA/PHI requirements. - Bonus: Experience with cloud and event-driven infrastructure, high-volume data pipelines, data-quality or observability frameworks, CI/CD quality gates, or FHIR validation tooling.

Location: Strasbourg, France We currently have a vacancy for a Senior Test Engineer fluent in English, to offer his/her services as an expert remotely (within EU) . In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team. Tasks: Define the scope of testing within the context of each product and release by collaborating with Test Engineers, defining test approaches and reviewing and writing test scenarios; Planning test activities, follow up on progress and approach by ensuring priority alignment inside the team, driving alignment with the involved parties in setting up the environments and tools; Prepare assessment of the product quality by reviewing requirements, design documentation, creating the test scenarios, test cases and test data including automation of the test cases; Run assessment of the product quality by running tests and reporting on the outcome; Continuously assess and look for ways to improve the quality of the product including requirements review and improvement to the testing approach; Leverage test analysis and test automation patterns to ensure requirement coverage, fast and reliable test execution. Requirements University degree in IT combined with relevant IT professional experience of at least 7 years; Hands on experience in creating efficient test approaches, test planning, test scenarios, test case creation and execution; Experience in API testing using Postman, Kreya or similar tools; Experience using DBs and SQL, containerized solutions and observability tools; Experience in writing and editing automated tests; Experience with system integration testing; Excellent knowledge of testing standards, methods; Defect Management including prioritization of defects and root cause analysis; Experience in complex, enterprise system integration; End User (UAT) management; Experience with Test and Defect Management tools; Experience in agile software development and testing methodologies; Ability to understand business context, define priorities, communicate with technology focused teams and communicate the outcome of test campaigns; Excellent command of the English language. Benefits If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (ST/TER/11/2026). We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. You may also consider all our other open vacancies by visiting the career section of our web site ( www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. EUROPEAN DYNAMICS ( www.eurodyn.com ) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

Location: Minnesota City, United States Intellect Care (Counselling/ Psychotherapy) is a collaborative process to guide, explore and/or resolve personal, social, or psychological problems and difficulties. Counselling is most useful when clients seek tools or techniques to support their mental health. Psychotherapy identifies unhelpful patterns of thinking and behaviours which may limit the client's quality of life or daily activities and equip clients with more helpful and effective ways of thinking, behaving and relating to others. This addresses moderately severe mental health experiences. Intellect Care normally spans up to 60 minutes Why Join Us? Become part of a collaborative network of Clinical Psychologists and Counsellors dedicated to expanding access to quality mental health care. At Intellect, you’ll find a supportive community focused on enhancing lives and helping clients overcome personal challenges. What You'll Do Provide 1-on-1 telehealth/or onsite mental health support for Intellect’s clients Address a range of clinical cases, including depression, anxiety, trauma, schizophrenia, eating disorders, addiction, and more Partner with our internal clinical team to improve the platform and client programs Requirements Qualifications: Counsellor: Minimum Masters Degree in Counselling / Counselling psychology with a minimum of 300 hours of counselling experience post qualification & practicum/ placement/ internship Clinical Psychologist: Minimum Masters Degree in Clinical psychology with a minimum of 300 hours of Clinical/Therapy experience post qualification & practicum/ placement/ internship. PhD or PsyD Expertise: Skilled in Cognitive Behavioral Therapy or other evidence-based approaches (e.g., Motivational Interviewing, DBT, SFBT) License: Must hold valid and active licenses applicable to the country of practice Experience: A minimum of 300 clinical hours post-master’s degree Languages: Proficiency in English Preferred Background: Prior experience with EAP, adult counseling, or coaching managerial roles

Location: Europe Workplace: Remote About Eneba   At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. About the team This is a newly formed team within Payment Operations, built to give Eneba end-to-end visibility into the payment funnel that supports our 20m+ active users across 17+ payment service providers. Today, there is no single, reliable view of funnel health — this team exists to build one: the alerting, dashboards, and reporting needed to identify issues early, quantify their business impact, and route them to the right owner for resolution, whether the root cause sits with us or with a provider. As a newly established function, the team operates with a strong bias toward action and iteration — validating ideas quickly through small, working proofs of concept rather than long planning cycles, and building up from there.   About You You bring hands-on experience working within a payment funnel and are comfortable navigating a complex, multi-provider environment — you understand concepts like decline codes and 3DS flows, not just in theory but in practice. You take initiative to investigate issues independently rather than waiting to be assigned a defined task, and you can communicate technical findings clearly to stakeholders without a deep payments background. You're equally comfortable building something from first principles and operating without an established playbook. Responsibilities - Take diagnostic ownership of checkout funnel health — surfacing alerts, insights, and defects before they become business-critical. - Lead root-cause investigations that distinguish engineering defects from user-behavior patterns, and communicate findings clearly to relevant stakeholders. - Support the funnel's reporting cadence to cross-functional teams, translating data into insights that drive measurable improvements in authorization rate and conversion. - Analyze authorization-rate, decline-code, and multi-PSP performance to identify the highest-impact bottlenecks in the funnel. - Partner closely with Product, Engineering, Data Science, and Fraud on the diagnostic work behind funnel issues and processor outages. - Develop into a trusted point of contact for payment funnel health within the team. Requirements Must-have - Payments funnel literacy: interchange, decline codes, FX, tokenization, 3DS, fraud fundamentals. - Demonstrated root-cause analysis on funnel drop-off or decline patterns — technical vs. behavioral. - Able to translate complex data and customer-behavior insights for audiences without deep technical or domain context. SQL fluency for independent investigation. Nice-to-have - Self-serve BI/dashboard tool familiarity for personal investigation speed. - SQL fluency for independent investigation. - Experience navigating ambiguity in a fast-changing or high-growth environment. - Multi-PSP comparative analysis experience.   Salary: EUR 40,000-60,000 Euro a year Salary ranges may vary. We're seeking candidates with varied experience levels; from individual contributors to functional leaders in this space. We're an international team and our business language of choice is English. Good English level is required, proficiency is preferred. To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice: https://www.eneba.com/candidate-privacy-notice What it's like to work at Eneba - Opportunity to join our Employee Stock Options program. - Opportunity to help scale a unique product. - Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. - Paid volunteering opportunities. - Work location of your choice: office, remote, opportunity to work and travel. - Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.   What it’s like to work at Eneba   *Opportunity to join our Employee Stock Options program. *Opportunity to help scale a unique product. *Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. *Paid volunteering opportunities. *Work location of your choice: office, remote, opportunity to work and travel. *Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.       We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #LI-JP1

Breakthrough is looking for a Senior Creative & Web Designer to work on a contract basis (10-30 hours/week, with potential for full-time hire). Your primary responsibilities will include:

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role You will join the Trust and Safety team, within the security division at GitLab. Your role will be coordinating and owning cross functional fraud and abuse prevention workstreams for trust and safety. This role will focus on coordinating with T&S engineers to understand fraud and abuse trends and work cross functionally with Engineering, Product and other peer teams to improve defenses. A successful person in this role is able to understand technical requirements and problems and convert them into business requirements and coordinate with engineering and product teams to implement improved defenses. What you’ll do Be the connection between T&S, Engineering, Product, Legal, Finance and other teams to build, track, and drive cross functional fraud and abuse mitigation through to completion. Turn abuse and fraud trends into proposed defense measures and work with stakeholders to gain buy-in, and drive projects to completion through cross functional leadership. Have an ownership mindset and bias for action to keep GitLab secure. Turn abuse trends into prioritized, cost-quantified requirements and business cases that product teams can act on. Leverage AI to build early identification and triage of fraud and abuse risks across GitLab. Partner with Finance and Billing on fraud prevention controls, including payment fraud, chargebacks, and account verification. Define metrics for abuse and fraud exposure, and report program status, costs, and outcomes to security and business leadership. Identify, triage and prioritize Safety & Trust abuse campaigns and operational work and ensure high-impact incidents are escalated What you’ll bring 5+ years in technical program management, security program management, or trust & safety, fraud, or risk operations, including hands-on experience with fraud or abuse at a SaaS, platform, marketplace, or payments company. A track record of driving cross-functional fixes to completion without direct authority over the teams doing the work. Working knowledge of common fraud and abuse patterns, such as account takeover, free-tier and trial abuse, payment fraud and card testing, bot signups, and spam and phishing. Technical fluency with web applications, APIs, identity and authentication, and billing or subscription systems, enough to discuss implementation tradeoffs with engineers. Clear, concise written communication suited to an all-remote, asynchronous environment. Sound judgment balancing fraud and abuse risk against friction for legitimate users and customers. About the team Trust and Safety is the team tasked with preventing, preventing and responding to abuse across GitLab SaaS platforms. T&S builds and maintains systems designed to detect and prevent fraud and abuse with the goal of keeping the cost of abuse low across GitLab SaaS platforms. T&S works closely with peer teams within Security Operations as well as teams across engineering and product to identify, build defenses, remediate and respond to abuse. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,200 — $190,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Oakland, California, United States, AMER From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role Fivetran is building data pipelines to power the modern data stack for thousands of companies. We're looking for a Product Designer who's ready to own features, tackle complex challenges, and help take our core experience to the next level. You'll join Core UX (Enterprise), the team designing how data teams monitor, understand, and trust their pipelines at scale, including observability and alerting. If you're excited to dig into complex design problems while growing alongside talented and experienced designers, this is your moment! On our tight-knit and supportive team, you won't just push pixels… you'll shape the workflows that help our customers get value from their data. You'll dig deep into user problems, collaborate closely with product and engineering, and contribute to a team that sees design as a key ingredient for success. We value designers who are curious, humble, ambitious, and who proactively jump in, collaborate closely, and help the team drive meaningful progress. If that sounds like you, send us a hello with your portfolio! We'd love to see how you think, how you work, and the impact you've made. This is a full-time position based out of our Oakland or Denver office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team. What You’ll Do Create compelling designs for features with real complexity, in deep partnership with user researchers, product designers, product managers, and engineers who are passionate about the user's experience. Use research and data to understand our users deeply, build empathy for their needs, advocate for them, and deliver impactful experiences that connect their goals to business needs. Shape product direction by partnering closely on requirements discussions with stakeholders. Bring a point of view and advocate for great UX, even when it's hard, by identifying opportunities to improve the user experience and championing your ideas. Drive repeated, measurable improvement in key product metrics by iterating quickly, testing early, and refining based on feedback and data. Approach designs from a systems perspective, developing patterns that get adopted by others. Contribute elements of UX strategy for your product area, with some direction from your manager and team lead. Use AI and automation tools to improve delivery velocity. Skills We’re Looking For 3+ year product design experience with at 1+ year in SaaS, B2B, or enterprise products A portfolio that shows strong process and design outcomes. Experience using AI in your design process. Experience working cross-functionally with product and engineering teams to bring your ideas to life. Self-motivated mindset. You should thrive in ambiguity, take initiative, and follow through. You'll be trusted with real ownership and responsibility here! Excited by the opportunity to contribute positively to our design culture and bring your unique voice. Able to tell compelling stories through presentations that influence teammates and stakeholders across teams. Driven to understand user problems and how products are actually used. You lean into research, data, and real-world context. Thoughtful and curious with strong instincts for great UX, always striving to create better experiences. Open to feedback and eager to keep growing. Bonus Skills​ Experience working in big data, AI, or data analytics. Experience designing for technical users. A desire to have fun while building a great product! #LI-DJ1 #LI-Hybrid The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process. Oakland Pay Range $157,103 — $188,531 USD Perks and Benefits 100% employer-paid medical insurance * Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off. RSU stock grants* Professional development and training opportunities Company virtual happy hours, free food, and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents. * May vary by country and worker type - please reach out to your recruiter for more information Click here to learn more about Fivetran's Benefits by Region. We’re honored to be valued at over $5.6 billion , but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream . Read about us in Forbes . Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video. To learn more about our candidate privacy policy, you can read our statement here . We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Location: New York, New York, United States About the Role iCapital is seeking an experienced, strategic-thinking Dynamics Tech Lead to support the launch and scalability of Microsoft Dynamics 365 across the enterprise. This role is responsible for hands-on development, configuration, and support of Microsoft Dynamics applications, ensuring the smooth operation and integration of Dynamics solutions to meet evolving business needs. Responsibilities: Lead day-to-day development for Dynamics 365 Customer Service and Dataverse, partnering closely with the Architect, Product Owner, and QA Lead while contributing hands-on code alongside the team. Own code review standards and review changes across plug-ins, client scripts, Power Automate flows, and solution components. Define engineering practices for solution layering, source control, branching, environment management, coding standards, templates, and reusable development patterns. Own CI/CD pipelines in Azure DevOps, enabling repeatable and governed releases from development through production. Deliver enhancements across case management, SLAs, queues, routing, security roles, and other core Dynamics 365 Customer Service capabilities. Implement Dynamics 365 Contact Center capabilities, including channel configuration and unified routing. Build Copilot Studio agents and Copilot features for service agents and customers, incorporating effective grounding, hand-off, and guardrail design. Design and build enterprise integrations with platforms such as ServiceNow, Pega, and Salesforce using APIs, Dataverse, and Power Automate, with appropriate error handling and monitoring. Launch secure customer self-service capabilities, including a portal with authentication, role-based access, and data protection suited to a regulated business. Deliver a customer-facing chatbot integrated with the self-service portal, case management capabilities, and live agent hand-off. Take technical ownership of the platform, including the technical backlog, codebase, solutions, and documentation, as part of the transition from the implementation partner. Mentor developers, establish scalable engineering practices, and help shape the in-house engineering function, including proposing additional development hiring as demand grows. Qualifications: Extensive hands-on development experience with Microsoft Dynamics 365 Customer Service, Dataverse, and the Power Platform Strong proficiency in C#, JavaScript, and TypeScript, including experience developing plug-ins, custom APIs, and client-side scripts Demonstrated experience leading developers, conducting code reviews, mentoring team members, and establishing engineering standards for business-critical applications Experience building enterprise integrations using REST APIs, including exposure to platforms such as ServiceNow, Pega, or Salesforce Hands-on experience with Power Automate and CI/CD for Power Platform solutions, including experience with Azure DevOps Strong understanding of security roles, authentication, secure access patterns, and data protection requirements for portals and external users Experience developing conversational AI solutions, including Copilot Studio agents or comparable technologies Experience with Dynamics 365 Contact Center or Omnichannel for Customer Service, including contact center capabilities and routing Experience delivering customer self-service solutions, including Power Pages or other portals and customer-facing chatbots Familiar with Azure services, including Functions, Service Bus, API Management, and Microsoft Entra ID Experience supporting enterprise platforms in financial services or another regulated industry, including experience transitioning a platform from an implementation partner and building in-house development capabilities Clear written and verbal communication skills, with the ability to explain technical decisions and trade-offs to both technical and business audiences Microsoft certifications preferred, including Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230), Dynamics 365 Contact Center AI Engineer Associate (AB-250), Power Platform Developer Associate (AB-400), or Power Platform Solution Architect (PL-600) Benefits The base salary range for this role is $120,000 to $160,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us X: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Remote (Caribbean) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW 📍 Remote - Caribbean Want to sit at the intersection of Support, Engineering, and Product? Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where applicable- agent-assisted fix implementation that turns noisy customer reports into validated, high-signal work, so Engineering only receives production-ready problems for final review. This is a hands-on, high-ownership role for people who love digging into hard problems with real diagnostic tools, who care about getting to the root cause rather than just clearing a queue, and who want their investigations to directly protect platform reliability for hundreds of thousands of healthcare workers and the facilities that depend on them. WHAT YOU'LL DO - Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers - Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering. - Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication - Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off - Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring - Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention - Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements - Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction WHO WE'RE LOOKING FOR - Technical Fluency - You're comfortable investigating issues with observability tools (e.g., Datadog), writing SQL to interrogate data, and reasoning about APIs, backend configurations, and feature toggles. You can tell the difference between a UI, data, and code-level problem. - Diagnostic Rigor - Every investigation you produce is thorough, evidence-based, and reproducible. You rule out config and data causes before escalating, and your write-ups are clear enough for another engineer to pick up without rework. - End-to-End Ownership - You own problems from first report to confirmed resolution, including stakeholder updates and follow-through, with no gaps between hand-offs. - Composure Under Pressure - You stay structured and calm during live incidents, balancing speed with accuracy and communicating clearly when stakes are high. - Adaptability & Prioritization - You juggle structured work (incidents, bugs, workflows) with unplanned high-priority requests without letting SLAs slip. - Systems & Prevention Thinking - You treat every issue as a chance to learn, identifying gaps in monitoring, tooling, or process and proposing fixes that prevent recurrence. - Fluent, professional-level English communication, both written and verbal. NICE TO HAVE - Experience with observability and analytics tooling (Datadog, Sentry, Snowflake, or similar) - Familiarity with SQL and reading application logs - Background in technical support, SRE, incident response, or a related engineering-adjacent function - Exposure to AI-assisted coding/agent tooling - Experience in Ops, Support, or CX environments at scale HIRING PROCESS - Application Review - Skills Assessment via Case Study - Case Interview with Tech Support Team Lead - Interview with Head of Worker Experience Important Note: Clipboard operates 24/7. Team members work 5 days within a 7-day schedule, including weekend availability. Shifts are assigned based on business needs. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.