Director of CRM

Responsibilities: - Develop and implement CRM strategies targeting the Tier 1 market that align with the company's overall objectives, emphasizing customer acquisition, retention, and satisfaction. - Manage the deployment, upkeep, and enhancement of CRM platforms like Salesforce to ensure they effectively support business operations. - Analyze customer data to detect trends, patterns, and opportunities to improve customer engagement and business outcomes. - Collaborate closely with the CEO. - Coordinate with sales, marketing, customer service, and other departments to synchronize CRM strategies and maintain a unified customer experience. Requirements: - Demonstrated strong expertise in CRM. - Experience working in technology, digital, or rapidly growing companies is highly desirable. - Proficiency in English, both spoken and written; additional languages are advantageous.