Описание вакансии
Коротко о ролиReporting to the Managing Director, Digital Products Development & Operations, the Director, Platform and Integration is responsible for providing enterprise solution architecture, platform architecture, and integration leadership across AIA's digital products with Salesforce and AMS platforms.
Responsibilities:
— Provide platform solution architecture and integration leadership across AIA's digital products with Salesforce and Association Management System (AMS) platforms.
— Design and guide integration architecture across the AMS platform, Salesforce, AIA digital products, and enterprise and third-party applications.
— Develop scalable, secure, reliable, and maintainable integration solutions using appropriate APIs, events, middleware, and data exchange patterns.
— Assess business and technical requirements and translate them into solution architecture and implementation approaches.
— Align business requirements with product and engineering teams, vendors, and enterprise platforms.
— Evaluate the impact of proposed changes across Salesforce, AMS, digital products, integrations, data, and downstream systems.
— Identify architectural risks, technical dependencies, integration constraints, and opportunities for simplification and modernization.
— Establish and promote architecture and integration best practices across digital product development and operations.
— Partner with engineering and delivery teams to ensure solutions are implemented according to approved architecture and design principles.
— Work with vendors and third-party technology providers to evaluate integration capabilities, technical constraints, and solution options.
— Support technology roadmaps and modernization initiatives involving enterprise platforms and integrations.
— Design and guide integrations between Salesforce, AMS, and digital products supporting member, customer, financial, and operational capabilities.
— Evaluate platform capabilities and determine when functionality should be implemented within Salesforce, the AMS, digital products, or through an integration layer.
— Partner with product and engineering teams to define technical requirements, solution options, and implementation approaches.
— Work with Salesforce, AMS and third-party vendor partners to communicate AIA needs and ensure appropriate capabilities are implemented within the right platforms.
— Support platform upgrades, new releases, and major enhancements by assessing architectural and integration impacts.
— Maintain awareness of Salesforce and AMS platform capabilities, limitations, release changes, and evolving technology patterns.
— Serve as the primary architecture resource for integrating AIA digital products with Salesforce, AMS, and other enterprise platforms.
— Establish integration approaches that enable consistent and reliable exchange of member, customer, product, payment, and other enterprise data.
— Partner with digital product teams to ensure new products and capabilities are designed with appropriate enterprise integration patterns from the outset.
— Review solution designs and technical user stories to ensure integration requirements and dependencies are clearly defined.
— Collaborate with engineering, QA, DevOps/SRE, security, data, and vendor teams to ensure integrated solutions are production ready.
— Support troubleshooting and resolution of complex cross-platform integration issues.
— Establish appropriate monitoring, logging, error handling, resiliency, and operational support considerations for enterprise integrations.
— Facilitate solution discovery and architecture sessions with business and technology stakeholders.
— Analyze complex business and technical problems and develop practical solution options.
— Develop high-level solution designs, architecture diagrams, integration flows, and technical documentation.
— Evaluate alternative approaches and communicate technical tradeoffs to both technical and non-technical stakeholders.
— Provide technical guidance during requirements discovery, design, development, testing, deployment, and post-launch support.
— Identify opportunities to simplify the technology ecosystem, reduce unnecessary customization, and improve platform maintainability.
— Help establish standards and reusable patterns for APIs, integrations, data exchange, and enterprise application connectivity.
— Participate in demonstrations, design reviews, technical walkthroughs, and testing activities as needed.
— Support post-launch analysis and continuous improvement of platform and integration solutions.
— Collaborate with business stakeholders to understand objectives, requirements, and desired outcomes.
— Translate business needs into technology and architecture requirements.
— Communicate complex architecture and integration concepts clearly to technical and business audiences.
— Work closely with vendors and external consultants to evaluate solutions, resolve technical issues, and implement AIA requirements.
— Coordinate with internal Technology teams to ensure alignment with enterprise architecture, security, infrastructure, data, and operational standards.
— Provide architectural guidance and recommendations to leadership for major platform and integration decisions.
Requirements:
— Demonstrated, advanced experience in solution architecture, enterprise integration, and application architecture.
— In-depth experience designing and implementing integrations between enterprise platforms, digital products, and third-party applications.
— Demonstrated advanced experience with Salesforce and Association Management Systems (AMS).
— Strong experience architecting solutions involving Salesforce, AMS platforms, APIs, data integration, and enterprise application ecosystems.
— Demonstrated experience with software architecture, solution design, integration patterns, and operational considerations.
— Strong solutioning and architecture thinking skills with the ability to analyze complex problems and develop scalable and practical solutions.
— Experience with Salesforce architecture and platform capabilities.
— Experience with AMS (Association Management Systems) is highly desirable.
— Salesforce Architect certification is preferred.
— Experience with AMS platform configuration, architecture, and integration is preferred.
— Strong written and verbal communication skills.
— Strong collaboration, problem-solving, and stakeholder management skills.
— Bachelor’s degree in Electrical Engineering, Computer Science, or Data Analytics; Master’s preferred with a minimum of 8 years’ experience in technical architecture and enterprise integration with Salesforce and AMS platforms.
Benefits:
— Comprehensive benefits package including medical, vision, and dental coverage.
— 401(k) retirement plan.
— Flexible work arrangements.
— Paid time off.
— Flexible spending accounts.
— Income protection with life insurance coverage up to 2x salary and disability plans at no cost.
— Tuition and membership reimbursements.
— Access to Employee Assistance Program (EAP) for employees and their families.
— Smart Benefits transportation program with up to $55 monthly for public transportation and pretax METRO parking.
— Computer purchase program.
— Fitness club discounts.
— Prepaid legal services program.
— Identity theft protection.
Work Location:
— 100% Remote from the Washington DC area.
Equal opportunity employer for all protected groups, including protected veterans and individuals with disabilities.
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