Location: El Salvador; Colombia; Nicaragua; Honduras; Guatemala; Dominican Republic
We are seeking an experienced
Virtual Referral & Prior Authorization Coordinator
to join a growing Primary Care and Family Medicine practice in the US.
This role requires recent, hands-on experience using
eClinicalWorks (eCW)
to seamlessly integrate into established workflows. You will take full ownership of processing patient referrals and insurance prior authorizations from start to finish. As you become proficient in these core responsibilities, the role will expand to include patient scheduling, phone management, and general administrative front-desk support.
Work Schedule:
Monday through Friday, 8:00 AM – 5:00 PM CST.
RESPONSIBILITIES
Referral Coordination (Primary):
Prepare and submit referrals in eClinicalWorks (eCW), verify patient and insurance details, attach necessary clinical documentation, follow up with specialist offices, and track each referral to completion.
Prior Authorizations (Primary):
Verify authorization requirements, submit requests through insurance payor portals, gather supporting clinical records, track deadlines, escalate claim denials, and keep providers and patients informed.
Administrative & Reception Support (Secondary):
Handle inbound and outbound calls via Weave, schedule patient appointments, process intake and registration, update demographics, verify insurance coverage, and manage follow-up messages.
Requirements
eClinicalWorks (eCW):
Recent, hands-on experience using eCW in a US-based medical practice (mandatory).
Referrals & Prior Auths:
Proven experience managing full-cycle referrals and insurance prior authorizations independently.
Bilingual Skills:
Fully bilingual in English and Spanish with clear, professional spoken English.
US Healthcare Experience:
Direct experience working with US medical practices, ideally in Primary Care or Family Medicine.
Adaptability:
Willingness to expand responsibilities into phone management, patient scheduling, and front-desk reception duties.
Compliance:
Solid understanding of medical terminology, insurance communication, and strict HIPAA guidelines.
NICE TO HAVES
Experience using
Weave
VoIP phone systems.
High-volume referral and prior authorization handling.
Background in insurance benefits verification and front-desk patient reception.
Location: Nicaragua; Honduras; Ecuador; El Salvador; Guatemala; Philippines
We are seeking an experienced, bilingual Legal Case Manager to support our client's fast-paced California Personal Injury practice. The ideal candidate has at least 2–3 years of direct case management experience within a California personal injury law firm, demonstrating proven expertise in managing the full case lifecycle—from opening claims and managing property damage to coordinating medical treatment, retrieving records, and opening medical liens.
Key Responsibilities
Case Management:
Manage personal injury files from inception through pre-litigation settlement or transfer, maintaining strict deadlines and client communication.
Claims & Property Damage:
Open insurance claims, report claims to carriers, and assist clients with property damage resolution.
Medical Coordination & Records:
Coordinate ongoing client medical care, track treatment milestones, and manage complete medical records and billing requests.
Lien Management:
Open and track medical liens with healthcare providers, health insurance companies, and statutory lienholders.
File Maintenance:
Maintain organized digital files and update client records within case management software.
Requirements
Experience Requirement:
Minimum of 2–3 years of dedicated experience as a
Case Manager
(not administrative assistant or receptionist) in a
California-based Personal Injury law firm
.
Language Skills:
Bilingual (English/Spanish) highly preferred; strong English language proficiency required.
Software:
Hands-on experience with
Filevine
is highly preferred.
Time Zone:
Ability to work full-time during standard Pacific Time hours (8:00 AM – 5:00 PM PST).
Skills:
Excellent communication, proactive problem-solving, strong organizational skills, and high attention to detail in high-volume settings.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Friday, 8am-5pm PST.
УдалённоNicaragua; Honduras; Ecuador; El Salvador; Guatemala; Philippines; Time Zone:
Location: Colombia; Nicaragua; Honduras; Ecuador; El Salvador; Guatemala
We are seeking a proactive and skilled Remote Front Desk Medical Assistant to support our client's fast-paced Medical practice. The ideal candidate has strong hands-on experience in U.S. healthcare administration, excelling at front desk operations, patient scheduling, insurance verification, and obtaining prior authorizations to keep daily clinical workflows running smoothly.
Key Responsibilities
Manage high-volume inbound and outbound patient calls for appointment scheduling, follow-ups, and general practice inquiries.
Perform real-time insurance verification to confirm coverage, eligibility, co-pays, deductibles, and out-of-pocket costs across Medicare, Medicaid, and commercial payers.
Process, submit, and track prior authorization requests for procedures, diagnostic tests, medications, and specialist referrals.
Navigate and update Electronic Medical Record (EMR) systems accurately with patient demographics, chart notes, and administrative data.
Coordinate patient intake by collecting registration details, medical history forms, and required consent documentation prior to visits.
Communicate directly with insurance representatives, pharmacies, and referring provider offices to resolve coverage delays or clinical inquiries.
Handle appointment rescheduling, cancellations, and no-show follow-ups to maintain an optimized clinic schedule.
Requirements
Minimum of 2 years of experience in a U.S. healthcare practice in a patient-facing administrative or virtual front desk role.
Proven proficiency navigating standard EMR platforms, specifically AthenaHealth, eClinicalWorks, or NextGen.
Bilingual in English and Spanish with excellent written and verbal communication skills.
Strong working knowledge of U.S. health insurance verification, payer portals, and prior authorization workflows.
Exceptional organizational ability, sharp attention to detail, and a self-motivated mindset to work independently in a fully remote environment.
Please note that this is a full-time contractor position (40 hours per week) with a starting pay rate of $6 per hour, depending on skill set and experience. The schedule is Monday through Friday, with U.S Time zones.
УдалённоColombia; Nicaragua; Honduras; Ecuador; El Salvador; Guatemala; The schedule is Monday through Friday, with U.S Time zones
Location: Renton, Washington, United States
We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
At Wizards of the Coast, we connect people around the world through play and imagination. From our genre defining games like Magic: The Gathering® and Dungeons & Dragons® and our Japanese TCG hit - Duel Masters, to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in!
This is an exciting opportunity for a
Sr. Game Producer
to join the Duel Masters Studio! As a Senior Producer, you will lead all DM projects to completion, coordinating Game Design, Art, Editing, and Production to produce amazing looking products and experiences.
Do you have a passion for excellence with a proven track record of collaboration within a fast paced environment? We are looking for someone who can help us build and grow Wizard's future.
What You'll Do:
Guide and empower the team to define the vision, business, and production strategy for dozens of Trading Card Game releases.
Work with internal and external teams to break out project deliverables and scope goals accordingly, and then build, prioritize, and maintain roadmaps, schedules, and documentation.
Identify and address potential problems, resource blockers, quality concerns, and production velocity.
Build, improve, and iterate development workflow and processes to drive visibility and predictability for prioritized deliverables.
Represent the needs of Wizards with all partners and vendors; driving all relationships involved with development with minimal direction.
Craft clear, detailed, and proactive communication to all Duel Masters team members.
Deliberately balance the goals of the players, the studio and the business using data to guide the conversation.
What You'll Bring:
The successful candidate has a strong mix of creative, technical, innovation, and managerial experience from the live services and/or gaming space.
Collaborative oral and written communications skills in both English and Japanese.
Deep knowledge of project management, process improvement,
Able to own a project from start to finish with minimal input from management.
Attention to detail balanced with strong drive towards delivery.
Self-motivated, high-initiative person who encourages others and fosters an ownership-mindset in the team.
Passion for continuous improvement.
Experience with Trading Card games and/or the Japanese business environment is a bonus.
We are
an equal opportunity employer
The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of the position.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
#wizards
The pay transparency range for this role is listed below. The hiring range will vary based on factors such as experience, skills, location and market conditions. Additionally, employees may be eligible for annual and long-term incentives as part of their overall compensation package.
Pay Range
$126,600
—
$230,500 USD
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our
Applicant Privacy Notice
to learn how we collect, use, and protect your personal information in connection with the application process.
Location: Nicaragua; Honduras; Ecuador; El Salvador; Guatemala; Colombia
We are seeking an energetic, bilingual (English/Spanish) Treatment Coordinator to support a high-volume Orthodontic practice. The ideal candidate brings 2+ years of specialized orthodontic experience with a proven track record of converting leads into scheduled consultations, leveraging CRM tools to manage sales pipelines, and confidently explaining treatment plans and insurance benefits in both languages.
Key Responsibilities:
Lead Conversion & Follow-Up:
Proactively reach out to inbound inquiries and manage high-volume outbound follow-ups via phone, text, and email to convert leads into scheduled new-patient consultations.
Bilingual Patient Consultations:
Confidently explain orthodontic treatment options, insurance benefits, co-pays, and flexible payment/financing plans in both English and Spanish.
CRM & Pipeline Management:
Maintain clean, up-to-date patient records and lead stages within our CRM to track communication history and ensure no follow-up slips through the cracks.
Sales & Performance Tracking:
Consistently meet or exceed monthly conversion targets and present measurable sales performance metrics.
Administrative Coordination:
Support scheduling, patient onboarding, and administrative tasks while maintaining strict compliance with HIPAA and practice standards in a remote work environment.
Requirements
Experience:
Minimum 2+ years of hands-on experience specifically as an Orthodontic Treatment Coordinator.
(Note: General dental experience alone will not be considered).
Language Skills:
Native or fluent bilingual proficiency in English and Spanish (verbal and written) with the ability to discuss complex clinical and financial terms accurately.
Sales Drive:
Proven track record of high lead-to-consultation conversion rates and comfort discussing past sales performance.
Tech-Savvy:
Hands-on experience using CRM software for pipeline and lead management.
Domain Knowledge:
Strong working knowledge of orthodontic insurance verification, third-party patient financing, and payment structures.
Attributes:
Self-motivated, highly organized, outgoing, and articulate with an enthusiastic phone presence suited for an independent, remote environment.
Please note that this is a full-time contractor position (40 hours per week). The schedule is Monday through Friday, 9:30AM - 6:30PM MON - FRI PST.
УдалённоNicaragua; Honduras; Ecuador; El Salvador; Guatemala; Colombia
Location: El Salvador; Colombia; Nicaragua; Bolivia, Plurinational State of; Honduras; Guatemala
We are seeking a detail-oriented, empathetic, and highly organized
Paralegal / Case Manager
to support a US-based law firm handling plaintiff-side litigation (employment law and personal injury). This is a hands-on operational role combining legal intake, client communication, case management, and drafting support.
The ideal candidate possesses strong written and verbal English communication skills, a calm demeanor when handling sensitive intake calls, and hands-on experience managing cases within legal CRM platforms.
Key Responsibilities
1. Legal Intake & Case Qualification
Answer inbound phone calls, web leads, and texts from potential clients using the firm’s screening scripts.
Conduct detailed intake interviews, gathering critical case facts (employer information, dates of employment, termination details, pay disputes, protected classes, or injury details).
Perform initial case qualification checks (statute of limitations, employer size, at-will vs. contract status) and flag strong leads to the attorney on the same day.
Send, track, and follow up on retainer agreements and intake forms via e-signature tools.
2. Client Management & Communication
Provide a warm, steady, and empathetic phone presence for clients navigating job loss or personal injury.
Schedule client consultations and manage attorney calendar availability.
Conduct regular client check-ins on treatment progress, address status inquiries, and ensure no gaps in medical care occur.
3. Medical Records, Bills & Insurance Coordination
Request and systematically track medical records and bills from healthcare providers.
Correspond directly with insurance adjusters regarding claim setup, PIP/MedPay, liability, and property damage updates.
Maintain accurate, up-to-date case notes, deadlines, and logs in the case management system.
Flag fully documented files that are ready for demand drafting to the attorney.
4. Paralegal & Case Drafting Support
Organize client documentation and construct structured case chronologies.
Draft demand letters, administrative agency filings (EEOC, CRD, DLSE), and legal correspondence using firm templates.
Follow up with clients proactively to gather outstanding records and evidence.
Schedule: 9am - 5pm PST
Requirements
Experience:
Minimum 1+ year of experience in a US law firm as a Case Manager or Paralegal (plaintiff-side litigation, employment law, or personal injury preferred).
Communication Skills:
Excellent spoken and written English with clear, professional drafting abilities for legal notes, attorney summaries, and client/adjuster correspondence.
Phone Demeanor:
Calm, steady, and empathetic phone manner suited for distressed clients.
Core PI Lifecycle Knowledge:
Solid grasp of the full case lifecycle (intake, medical treatment tracking, records/bills retrieval, demand preparation, negotiations, and settlement).
Insurance & Provider Handling:
Direct experience coordinating with medical providers and communicating with insurance adjusters.
Software Proficiency:
Hands-on experience with legal case management systems (Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or equivalent).
Organization:
Highly organized with proven ability to manage heavy caseloads, prioritize deadlines, and drive proactive follow-ups.
Client Systems & Tools
Case Management Systems:
Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or similar legal CRMs.
Communication & E-Signature:
E-signature platforms (DocuSign/HelloSign), VoIP phone systems, and web lead management tools.
Location: Nicaragua; Ecuador; Honduras; Colombia; Dominican Republic; Guatemala
We are seeking a compassionate, fluent bilingual Virtual Medical Assistant to support our client's Cardiology practice. The ideal candidate has direct hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting, managing high-volume incoming patient calls, communicating diagnostic results via TigerConnect, and verifying insurance eligibility with absolute professionalism and patience.
Key Responsibilities
Handle high-volume inbound patient phone calls via eCW VoIP, assessing patient needs and directing calls accurately.
Check patient insurance eligibility to confirm coverage before scheduling.
Process and coordinate urgent/stat patient appointments swiftly.
Communicate test results and stat diagnostic reports directly to patients using
TigerConnect
.
Deliver empathetic, highly professional patient support, upholding strict standards of patience, respect, and clinical etiquette.
Requirements
EHR Proficiency:
Required active experience with
eClinicalWorks (eCW)
. Experience with Studycast is a plus, but not required.
Communication Tools:
Hands-on experience using
TigerConnect
for patient/clinical communication.
Specialty Background:
Prior administrative or medical assistant experience within a
Cardiology
practice.
Soft Skills:
High level of emotional intelligence, empathy, and a gentle phone demeanor suitable for cardiac patients. Zero tolerance for unprofessionalism or impatience.
Location: Colombia; El Salvador; Guatemala; Honduras; Nicaragua; Bolivia, Plurinational State of
We are seeking a sharp, empathetic, and detail-oriented
Bilingual Employment Law Paralegal / Intake Specialist
to support a growing U.S.-based employment law firm. In this dual-function role, you will be the first point of contact for potential clients who are often navigating difficult workplace situations, such as wrongful termination, discrimination, or wage disputes.
You will be responsible for conducting thorough intake screening interviews, gathering critical case facts, qualifying leads, and supporting the attorney with essential pre-litigation paralegal drafting and document organization. If you have a solid background in U.S. plaintiff-side litigation, speak fluent English and Spanish, and possess an empathetic phone presence, we encourage you to apply!
Key Responsibilities
Intake & Screening Management:
Answer inbound calls, web leads, and text inquiries from potential clients using the firm’s screening scripts.
Case Fact Gathering:
Collect detailed case information regarding employers, employment dates, termination reasons, pay issues, and protected class/activity indicators, documenting all data clearly in the CRM.
Initial Case Qualification:
Perform preliminary case evaluations (evaluating statute of limitations, employer size, at-will vs. contract status) and flag high-priority leads to the attorney on the same day.
Client Onboarding & Scheduling:
Send and track retainer agreements and intake forms via e-signature platforms, schedule consultations, and maintain the attorney’s calendar.
Paralegal & Pre-Litigation Support:
Organize client documents, build case chronologies, follow up with clients for additional records, and draft initial demand letters and administrative agency filings (EEOC, CRD, DLSE) using established templates.
Requirements
Experience:
1+ years of direct experience in a U.S. law firm as an Intake Specialist or Paralegal (preference for employment law, personal injury, or plaintiff-side litigation).
Language & Communication:
Exceptional bilingual fluency in English and Spanish with an American accent preference. Must possess a calm, compassionate, and professional phone presence.
Written Skills:
Strong written English capabilities; summaries and notes must be clear, complete, and structured enough for the attorney to evaluate without requiring follow-up calls.
Software Proficiency:
Hands-on experience with legal case management platforms (Clio, MyCase, Filevine, Lawmatics, or similar) and e-signature tools.
Ethical Compliance:
Clear understanding of confidentiality, HIPAA/PII protection, and attorney-client privilege.
Work Setup & Terms
Schedule:
Full-Time (40 hours/week, Monday – Friday).
Location:
100% Remote.
Requirements:
Noise-canceling headset, high-speed internet, and power/internet backup systems.
Location: Gabon; Cameroon; Rwanda; Côte d'Ivoire
Be the Voice That Makes a Difference.
As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.
This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.
Why This Role Matters
You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.
Responsibilities
Respond to crisis hotline calls with empathy and professionalism
Provide evidence-based crisis counseling and de-escalation support
Conduct risk assessments and arrange emergency services or referrals when required
Maintain accurate and confidential call documentation
Develop tailored crisis management and safety plans
Ensure smooth handovers between shifts
Dedicate each shift exclusively to Intellect crisis support services
Requirements
Master's degree in Counselling, Counselling Psychology, or Clinical Psychology
1–3 years of helpline experience (paid or volunteer)
Proven ability to manage high-risk situations
Emotional resilience and calm decision-making under pressure
Fluency in French and English language; additional languages are a plus
Preferred
Mental health or emergency services background
Crisis Intervention or Suicide Prevention training
If you’re driven to support people during their most difficult moments, apply today and help us save lives.
We are seeking a results-oriented customer success / account management professional to manage a book of ~200-250 brands. You will be responsible for engaging and coaching brands within your book on strategies, tactics, programs, products, and events on Faire, in addition to supporting their day-to-day operations.
Location: Nicaragua; Colombia; Peru; El Salvador; Honduras; Dominican Republic
Position Overview
We are seeking a
Bilingual English/Spanish Virtual Medical Administrative Assistant
to support a busy chiropractic practice specializing in
Personal Injury (PI), MedPay, attorney liens, insurance coordination, and DOT examinations
.
This position is highly focused on
Personal Injury administrative workflows, patient communication, insurance/MedPay follow-up, attorney coordination, and new-patient lead conversion
.
The ideal candidate should have hands-on experience working with
Personal Injury patients and insurance-related cases
, understand how
MedPay and attorney liens
are handled, and be comfortable communicating with
patients, attorneys, law offices, insurance adjusters, and medical providers
.
Strong phone skills are essential. The VA will be responsible for helping move a case from the initial inquiry through scheduling and ongoing administrative follow-up.
Top Responsibilities
1. Personal Injury, MedPay & Attorney Lien Coordination
This is the
primary area of focus
for the position.
The VA should understand the basic administrative workflow of Personal Injury cases and be comfortable coordinating information between patients, attorneys, insurance companies, and medical providers.
Responsibilities include:
Assist with the intake and coordination of new Personal Injury patients.
Collect accident, attorney, insurance, and claim information.
Determine whether a patient has
MedPay coverage
, when applicable.
Obtain and document available
MedPay information
, including insurance carrier, claim information, policy details, and available case/claim numbers.
Follow up with insurance companies and adjusters regarding MedPay-related information.
Communicate with attorneys and law offices regarding patient cases.
Obtain and document
attorney contact information and case details
.
Understand and work with
attorney liens / lien-based treatment
according to the practice's procedures.
Request, track, and follow up on
Letters of Protection (LOPs), attorney liens, or related documentation
, when applicable.
Confirm whether the attorney is representing the patient and obtain the appropriate law-office contact information.
Communicate with attorneys regarding treatment status, records, billing, and case-related administrative questions.
Track outstanding information required to move a PI case forward.
Maintain accurate documentation of insurance, attorney, claim, and case information in the appropriate system.
Follow up on incomplete PI files and missing documentation.
Escalate issues involving coverage, authorization, liability, or billing to the appropriate member of the practice.
Maintain strict HIPAA compliance when handling patient and case information.
2. Obtaining Case Numbers & Information From Providers, Attorneys and Insurance Companies
The VA should be comfortable making outbound calls to obtain information needed to process and coordinate Personal Injury cases.
This may include contacting:
Attorneys / Law Offices
Request the attorney's name and contact information.
Obtain the patient's
case number/file number
, when applicable.
Confirm representation of the patient.
Request lien/LOP documentation when required.
Confirm where medical records and billing should be sent.
Follow up on missing or incomplete case information.
Insurance Companies / Adjusters
Obtain the
claim number
.
Identify the assigned adjuster.
Obtain adjuster contact information.
Confirm available MedPay coverage and relevant policy information.
Document insurance information accurately.
Follow up when information is missing or pending.
Medical Providers / Referral Sources
Obtain referral information.
Request the appropriate
case/reference number
when applicable.
Confirm where records or documentation should be sent.
Coordinate patient information between providers.
Follow up on missing records or referral documentation.
The candidate must be comfortable saying, in professional terms,
"I need to obtain the case/claim information for this patient"
and confidently navigating the conversation until the required information is obtained.
3. Phone & Patient Support
Phone communication will be a major component of this role.
Responsibilities include:
Handle inbound and outbound calls.
Provide phone coverage during regular business hours.
Provide Saturday morning phone coverage.
Respond promptly to new-patient inquiries.
Schedule new patients.
Prioritize and schedule Personal Injury referrals.
Follow up on missed calls and new leads.
Collect patient demographics and referral information.
Explain basic administrative processes to patients.
Communicate professionally with patients in English and Spanish.
Follow up with patients who have not yet scheduled.
Maintain a professional, empathetic, and confident phone presence.
Identify opportunities to convert inquiries into scheduled appointments.
The candidate should be comfortable handling calls from patients who may be calling immediately after an accident and should be able to collect the necessary information while keeping the conversation organized and professional.
4. Insurance & Medical Administrative Support
Responsibilities may include:
Insurance verification and information gathering.
MedPay information gathering and follow-up.
Personal Injury insurance coordination.
Workers' Compensation-related administrative support.
Communicating with insurance adjusters.
Communicating with attorneys and law offices.
Tracking outstanding insurance information.
Requesting and following up on medical records.
Maintaining accurate patient and insurance documentation.
Coordinating referrals.
Following HIPAA and patient confidentiality requirements.
Escalating coverage or billing questions when appropriate.
The candidate does not need to make insurance coverage or legal decisions. They must know how to gather the correct information, document it accurately, follow up, and escalate issues appropriately.
5. Marketing, Lead Generation & Business Development
The practice also wants the VA to help generate and convert new business, particularly for
DOT examinations
.
Responsibilities include:
Conduct outbound calls to prospective patients and leads.
Follow up with DOT examination inquiries.
Convert inquiries into scheduled appointments.
Re-engage leads who have not scheduled.
Maintain organized lead follow-up.
Follow up consistently until a lead has a clear outcome.
Identify potential referral opportunities.
Assist with outreach to potential referral sources.
Support business-development initiatives.
Help increase appointment volume for DOT examinations.
Maintain accurate lead and contact information.
Ideal Candidate Profile
The ideal candidate is a
bilingual medical administrative professional with strong Personal Injury and insurance experience who is highly confident on the phone
.
They should be able to:
Answer the phone → Understand the patient's situation → Collect the correct PI/insurance information → Identify the attorney and case details → Obtain MedPay/claim information → Contact providers or attorneys for missing information → Schedule the patient → Document everything → Follow up until the case moves forward.
They should also be comfortable switching between
patient support, insurance/PI coordination, attorney communication, and outbound business development
throughout the day.
Requirements
Required Qualifications
Bilingual English/Spanish – required
2+ years of experience supporting a U.S.-based medical practice.
Strong inbound and outbound phone experience.
Excellent English and Spanish communication skills.
Medical appointment scheduling experience.
Strong patient/customer service skills.
Experience communicating with patients by phone.
Strong organizational and follow-up skills.
Ability to handle confidential patient information.
Understanding of HIPAA and patient confidentiality.
Comfortable making outbound calls to patients, attorneys, providers, and insurance companies.
Strongly Preferred Experience
Personal Injury (PI) medical office experience
MedPay experience
Attorney lien / LOP experience
Insurance verification or insurance coordination
Workers' Compensation experience
Experience obtaining claim numbers
Experience obtaining case numbers from attorneys or law firms
Experience communicating with insurance adjusters
Experience communicating with personal injury attorneys
Chiropractic office experience
Medical records experience
Referral coordination
DOT examination experience
Lead generation and conversion
Business development
ChiroTouch Cloud
RingCentral
Benefits
Schedule & Compensation
Employment Type:
Full-Time – 40 hours per week
Schedule:
Monday–Friday, plus Saturday morning coverage
Hours:
10:00 AM–7:00 PM EST, Monday–Friday
Saturday:
Morning shift; specific hours to be determined by the practice
Compensation:
Hourly rate is
negotiable and will be determined based on the candidate’s experience, professional background, and relevant expertise
, particularly in Personal Injury, MedPay, insurance coordination, attorney communication, and medical administration.
Location: Nicaragua; El Salvador; Colombia; Peru; Honduras; Guatemala
Position Overview
We are seeking an experienced
Personal Injury Case Manager
to support a California-based law firm. This is a hands-on case management role, not a general administrative assistant position. The ideal candidate will have
at least 2 years of direct Case Manager experience supporting a California personal injury law firm
and be comfortable managing cases from the medical and insurance coordination side through ongoing treatment.
The candidate should be highly organized, proactive, detail-oriented, and experienced in communicating with clients, medical providers, insurance companies, and other parties involved in personal injury claims.
Key Responsibilities
Manage personal injury cases and coordinate case-related activities from intake through ongoing treatment.
Retrieve and organize medical records and documentation.
Open and manage insurance claims.
Coordinate medical treatment and appointments for personal injury clients.
Open and manage medical liens with healthcare providers.
Follow up with medical providers regarding treatment, records, bills, and documentation.
Handle and coordinate property damage claims.
Communicate with clients regarding treatment, appointments, claims, and case-related updates.
Communicate with insurance companies, medical providers, and other parties as needed.
Maintain accurate and up-to-date case documentation and records.
Track case progress, outstanding items, and required follow-ups.
Ensure timely follow-up on medical treatment, records, liens, and property damage matters.
Work independently and take ownership of assigned cases and tasks.
Ideal Candidate
The ideal candidate is an experienced
Personal Injury Case Manager
, not an entry-level legal VA or general administrative assistant. They should already understand the day-to-day workflow of a PI case and be able to independently manage medical treatment coordination, records, claims, liens, and property damage while maintaining consistent communication with clients and providers.
Client Tools / Systems
Case Management:
Filevine preferred
Other tools:
To be confirmed during the interview
Top 3 Daily Tasks
Coordinate medical treatment
and follow up with providers and clients.
Open and manage medical liens
and related documentation.
Handle property damage and insurance claim matters
while tracking case progress.
Requirements
Required Qualifications
Minimum 2 years of experience working specifically as a Personal Injury Case Manager.
Minimum
2 years supporting a California-based personal injury law firm
in a similar Case Manager capacity.
Strong understanding of personal injury case management processes.
Hands-on experience with:
Medical records retrieval
Opening insurance claims
Medical treatment coordination
Medical liens
Property damage claims
Strong written and verbal English communication skills.
Highly organized with strong attention to detail.
Ability to manage multiple cases, deadlines, and follow-ups simultaneously.
Comfortable communicating directly with clients, medical providers, and insurance companies.
Bilingual English/Spanish preferred
, but strong English-only candidates will also be considered.
Preferred Qualifications
Experience using
Filevine
.
Previous experience managing California personal injury cases.
Experience coordinating treatment and medical providers for PI clients.
Familiarity with medical lien processes and property damage claims.
Experience working remotely with a U.S.-based law firm.
Benefits
Full-Time | 40 hours per week | Remote -
Monday–Friday, 8:00 AM–5:00 PM PST
The hourly rate will be determined based on the candidate’s
experience, background, and level of expertise
.
Location: Lima, Peru
Who We Are:
Bradken is equipping the resource sector to sustainably advance society. Our over 5,000-strong global team members are proud of the innovative solutions we provide our customers and our commitment to being carbon neutral by 2030.
About the Role:
We are seeking a detail-oriented and proactive
Shared Services Officer (Accounts Payable/Receivable)
to join our dynamic finance team.
This is a junior/entry-level role responsible for the efficient and accurate processing of supplier invoices, employee reimbursements, and various Accounts Receivable functions
.
As a key member of our Shared Services team, you will ensure timely payments, maintain accurate vendor accounts, and provide exceptional customer service to both internal and external stakeholders.
You will be instrumental in supporting the implementation and ongoing use of our EPICOR ERP system
, contributing to process improvements, and ensuring compliance with company policies and procedures.
This role offers the opportunity to develop your skills in a fast-paced environment and contribute to the smooth operation of our financial processes
. We are looking for a motivated individual with 2+ years of experience in Accounts Payable or Receivable, who is eager to learn and grow within a global organization. You will thrive in this role if you possess strong interpersonal skills, excellent communication abilities, and a meticulous approach to your work.
If you are ready to contribute to a collaborative team and enhance your career in finance, we encourage you to apply!
This role will be based in Lima Perú - Santiago de Surco Office (Hybrid role)
Please Note - Eligibility:
Applicants must have full and permanent working rights in Lima-Peru
Key Criteria:
Minimum of 2 years of experience as an intern or assistant in Accounts Payable or Receivable.
Intermediate or advanced English level skills, able to communicate effectively.
Understanding of Accounts Payable and Receivable processes.
Proficiency in accurate invoice processing and vendor account reconciliations.
Excellent communication, interpersonal skills, and customer service focus.
Strong attention to detail, process-complaint and organizational skills.
Desirable but not a must-have:
Experience with EPICOR or other ERP systems.
Familiarity with purchasing processes.
Exposure to multi-regional operations.
Diploma in Finance or Accounting (or equivalent).
What We Offer:
A dynamic and challenging work environment within a global organization.
Opportunities for professional development and growth within Bradken Global Team.
A supportive and collaborative team culture.
Competitive salary and benefits package.
Legal social benefits
Professional development opportunities in a high-performance global team.
Anual performance bonus.
Inclusive, flexible, and growth-oriented work environment for our employees.
Employee Assistance Program: Mental Health Program covered by the company.
Health insurance (Private Health Provider) 100% covered.
Why Join Bradken?
We deeply value the well-being and safety of our team, promoting dynamic and flexible work options for a healthy work-life balance. With over 100 years of experience, we are committed to providing an environment where you can grow professionally and contribute with your ideas and skills.
If you are interested in this opportunity, please send your updated CV in English (a cover letter is optional) in this post. Candidates who meet the requirements will be contacted immediately.
Before starting employment, you will be required to complete a psychometric evaluation and a medical examination, which includes drug and alcohol testing.
Location: Lima, Peru
Who We Are:
Bradken is equipping the resource sector to sustainably advance society. Our over 5,000-strong global team members are proud of the innovative solutions we provide our customers and our commitment to being carbon neutral by 2030.
About the Role:
We are seeking a detail-oriented and proactive
Shared Services Officer (Accounts Payable/Receivable)
to join our dynamic finance team.
This is a junior/entry-level role responsible for the efficient and accurate processing of supplier invoices, employee reimbursements, and various Accounts Receivable functions
.
As a key member of our Shared Services team, you will ensure timely payments, maintain accurate vendor accounts, and provide exceptional customer service to both internal and external stakeholders.
You will be instrumental in supporting the implementation and ongoing use of our EPICOR ERP system
, contributing to process improvements, and ensuring compliance with company policies and procedures.
This role offers the opportunity to develop your skills in a fast-paced environment and contribute to the smooth operation of our financial processes
. We are looking for a motivated individual with 2+ years of experience in Accounts Payable or Receivable, who is eager to learn and grow within a global organization. You will thrive in this role if you possess strong interpersonal skills, excellent communication abilities, and a meticulous approach to your work.
If you are ready to contribute to a collaborative team and enhance your career in finance, we encourage you to apply!
This role will be based in Lima Perú - Santiago de Surco Office (Hybrid role)
Please Note - Eligibility:
Applicants must have full and permanent working rights in Lima-Peru
Key Criteria:
Minimum of 1.5-2 years of experience as an intern or assistant in Accounts Payable or Receivable.
Intermediate or advanced English level skills, able to communicate effectively.
Understanding of Accounts Payable and Receivable processes.
Proficiency in accurate invoice processing and vendor account reconciliations.
Excellent communication, interpersonal skills, and customer service focus.
Strong attention to detail, process-complaint and organizational skills.
Desirable but not a must-have:
Experience with EPICOR or other ERP systems.
Familiarity with purchasing processes.
Exposure to multi-regional operations.
Diploma in Finance or Accounting (or equivalent).
What We Offer:
A dynamic and challenging work environment within a global organization.
Opportunities for professional development and growth within Bradken Global Team.
A supportive and collaborative team culture.
Competitive salary and benefits package.
Legal social benefits
Professional development opportunities in a high-performance global team.
Anual performance bonus.
Inclusive, flexible, and growth-oriented work environment for our employees.
Employee Assistance Program: Mental Health Program covered by the company.
Health insurance (Private Health Provider) 100% covered.
Why Join Bradken?
We deeply value the well-being and safety of our team, promoting dynamic and flexible work options for a healthy work-life balance. With over 100 years of experience, we are committed to providing an environment where you can grow professionally and contribute with your ideas and skills.
If you are interested in this opportunity, please send your updated CV in English (a cover letter is optional) in this post. Candidates who meet the requirements will be contacted immediately.
Before starting employment, you will be required to complete a psychometric evaluation and a medical examination, which includes drug and alcohol testing.
NOTE: WE APPRECIATE THAT RECRUITMENT AGENCIES DO NOT CONTACT US. BRADKEN IS AN EQUAL OPPORTUNITY EMPLOYER IN AN INCLUSIVE ENVIRONMENT, BASED ON MERIT AND COMPETENCE.
Location: Lima, Peru
About Bradken
Bradken i
s a global leader in innovative wear solutions and custom-engineered products for the resources sector. For our more than 3,000 people, that global reach brings opportunities to share expertise, solve meaningful challenges and grow through new experiences. Together, we help the resources sector sustainably advance society.
What This Role Is All About
We are looking for a detail-oriented Accountant to join our Accounting Services Team. In this role you will be responsible for processing accounting transactions, maintaining accurate financial records, and supporting Finance Managers in day to day operations. You will play a key role in delivering accurate, timely, and reliable support to the Regional Financial Controllers and broader Finance Team. This position contributes directly to the efficiency of our global operations by maintaining high-quality accounting processes, strong internal controls.
The role is part of a Global Team with colleagues based in Chile, Australia, Malaysia and India. You will partner closely with the Senior Accountant in Chile.
Accounting Services team is responsible for Bank reconciliation, Period end close, General Ledger Reconciliations, Fixed Assets, Intercompany accounting, Support across multiple finance modules including inventory, treasury, compliance, and budgeting.
You will work both independently and collaboratively with the Finance Manager, Regional Controllers, Finance leaders, and other key stakeholders across Bradken. As a one team, you’ll work to understand business requirements, resolve issues, and drive continuous improvement across our financial processes.
If you enjoy working hands-on with numbers, supporting internal customers, and contributing to a high-performing finance team, this position offers a meaningful opportunity to add value within a global organization.
Key Technical Criteria
Qualifications & Certifications
Tertiary qualifications in Accounting, Finance, Commerce, or Business.
Experience and Skillset
Minimum 3 years of experience in a corporate management and financial reporting environment, with the ability to complete a full set of accounts.
Proven experience in financial accounting, including the application of International Financial Reporting Standards (IFRS).
Experience in financial processes & systems, including forecasting, analysis, and reporting.
Solid knowledge of technical accounting, accounting systems, and internal controls, with the commercial acumen to apply these effectively in a growing environment.
Shared services and/or audit experience are considered an asset.
Highly organized, demonstrates ownership, and communicates clearly and effectively.
English Intermediate or advance level is a plus.
This role is based in Lima - Peru - Please apply attaching and ENGLISH resume (Spanish resumes will not be considered)
Bradken Benefits:
Career progression and growth opportunities.
Annual performance bonus.
EAP – Employee Assistance Program: Private psychological support covered by the company for employees and their immediate family members.
Company-paid life insurance and personal accident coverage.
Company-paid short- and long-term disability coverage.
Paid holidays and vacation.
Training opportunities and education reimbursement for employees.
If you're interested in this opportunity, please apply directly through the link in this posting. Shortlisted candidates will commence interviews right away.
With 100 years of knowledge and experience behind us, the future offers limitless possibilities
.
Ce que tu feras au quotidien. Modérer les commentaires et y répondre sur les plateformes sociales des clients, en respectant leur ton et voix de marque.
Location: El Salvador; Colombia; Nicaragua; Honduras; Ecuador; Guatemala
We are seeking an energetic, outgoing, and exceptionally personable Bilingual Virtual Front Desk & Insurance Specialist to serve as the vital front-line ambassador for a fast-growing U.S.-based mental health practice. Combining high-volume inbound/outbound phone management, patient scheduling, and light insurance verification support, this is a highly patient-facing, high-touch role.
We are specifically seeking a candidate with an upbeat, warm, confident, and engaging phone demeanor in both English and Spanish. Rather than a passive assistant, the practice requires a self-directed problem-solver who takes complete ownership of patient inquiries, manages heavy call volumes with ease, and provides an compassionate, outstanding experience for individuals seeking mental health and TMS therapy services.
Working Environment & Core Schedule
Role Title:
Bilingual Front Desk & Insurance Verifications/Auths Specialist
Status:
Full-Time (40 Hours / Week)
Schedule:
Monday – Friday, 9:00 AM – 6:00 PM EST (US Eastern Standard Time)
Language Requirement:
Fully Bilingual (Fluent English & Spanish - Non-Negotiable)
Practice Specialty:
Psychiatry, Mental Health & TMS Therapy
Top 3 Daily Tasks
High-Volume Front Office Communication:
Handle high-volume inbound and outbound patient calls (50–150 calls per day) using Weave, delivering exceptional customer care, answering treatment inquiries, and scheduling appointments.
Patient Scheduling & Intake Management:
Manage provider calendars, guide prospective mental health and TMS therapy patients through the intake process, and assist with general administrative requests.
Insurance Verifications & Authorizations (Support):
Provide occasional, targeted support with verifying insurance eligibility, checking benefit coverage, and navigating payer portals as needed.
Core Responsibilities
Inbound & Outbound Phone Operations:
Serve as the primary voice of the practice using Weave, answering patient calls, conducting follow-up outreach, and managing appointment confirmations, cancellations, and reschedules in English and Spanish.
Patient Inquiry & Care Coordination:
Warmly address non-clinical questions regarding psychiatry, TMS therapy, and mental health services, guiding patients smoothly into the practice's care pipeline.
Administrative Front Desk Support:
Maintain accurate patient records, organize digital intake workflows, update patient charts, and manage daily calendar tasks using Google Workspace tools and GoHighLevel.
Insurance & Auth Support:
Perform secondary insurance eligibility checks, verify coverage details on payer platforms, and assist with prior authorization documentation when necessary.
Proactive Problem-Solving:
Identify administrative bottlenecks, manage high call density with composure, and maintain high patient satisfaction across every interaction.
Requirements
Bilingual Fluency:
Fluent, natural spoken and written English and Spanish.
U.S. Practice Experience:
Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient-coordination capacity.
Engaging Phone Demeanor:
A bubbly, upbeat, warm, and highly confident phone presence—capable of building instant rapport without sounding scripted, timid, or robotic.
Phone & Scheduling Proficiency:
Proven background handling inbound/outbound calls, patient scheduling, and customer service.
Lead & Growth Mindset:
Comfort making outbound calls to prospective patients, addressing barriers to care, and guiding leads toward booking appointments.
Problem-Solving Ability:
Proven track record of working independently, following through on tasks without constant direction, and bringing solutions to operational challenges.
HIPAA Compliance & Setup:
Strong understanding of HIPAA guidelines and a quiet, private, HIPAA-compliant home workspace equipped with a high-speed computer setup and a clear noise-canceling headset.
Strongly Preferred
Lead Conversion & Sales:
Background in patient acquisition, medical sales, or lead conversion.
Specialty Practice Models:
Direct experience in Direct Primary Care (DPC), Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice environments.
Membership Billing:
Hands-on experience with recurring membership billing models and membership CRM/lead management platforms.
Ideal Candidate Profile
You are a vibrant, articulate, and resourceful bilingual coordinator who loves connecting with people over the phone. You treat every patient and prospective lead like a VIP, take immense pride in keeping clinic workflows organized, and take full ownership of helping a medical practice grow.
Location: Singapore
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Checkout.com http://Checkout.com is actively looking for a part or newly qualified enthusiastic and talented Associate to join our Financial Control team in Singapore. This hands-on role reporting to the Director of Financial Control (APAC) is an exciting opportunity to join a rapidly expanding global company. The ideal candidate will be self-motivated with excellent communication skills and can work to strict deadlines. You will take the lead in financial analysis preparation, resolving accounting issues, participating in ad hoc projects, plus supporting the annual external audits for the assigned legal entities.
Key Responsibilities
- Ownership of Legal entities financial reporting to ensure ledgers are complete and accurate and that reporting deadlines are adhered to.
- Assistance in the preparation and review of VAT returns
- Assisting in the global and local statutory audit process
- Support finance transformation initiatives across APAC, working closely with the Group Finance team.
- Identify and implement continuous improvements to processes, controls, and efficiencies.
- Support a range of tax-related matters, including corporate tax, consumption tax, depreciable assets tax, and withholding tax.
- Contribute to ad-hoc financial projects and analysis as needed.
About you:
- Bachelor's degree in Accounting, Economics, or a related field, with a strong academic record.
- Newly Qualified (CA/CPA/ACCA)
- 5-7 years of relevant experience- Big 4 + Financial Services (preferred), at least a tech company otherwise (Big 4 supporting tech companies ok as well)
- Strong background in Financial Control is essential.
- Sound technical accounting knowledge, with confidence in preparing financial statements under Japanese GAAP.
- Bilingual proficiency in Japanese and English (spoken and written).
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
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