Senior Brand Success Manager - Bilingual (Korean/English)

About this role The mission of the Brand Success team is to partner with and coach the highest potential brands to most effectively utilize Faire’s wholesale platform - to grow their sales and simplify their operations. You will manage a book of approximately 200-250 brands, engaging and coaching them on strategies, tactics, programs, products, and events on Faire, and supporting their day-to-day operations. You will drive high-value brand actions using a tailored brand-specific approach and be accountable for hitting sales goals related to brand utilization of Faire’s tools and upselling new products and programs. What you’ll do: — Regularly engage with brands via scaled and 1:1 email, phone, in person, and video calls — Own your book of business and revenue outcomes — Develop and manage customer relationships built on trust and credibility — Drive high-value adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize Retailer Acquisition — Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership — Identify growth opportunities for your brands and coach them from strategy through execution — Communicate new product releases and updates to your accounts — Synthesize, measure, and communicate the voice of the customer to provide actionable feedback for product development prioritization — Collaborate cross-functionally with support, product, design, marketing, and other teams — Use data, graphs, and reports to drive action and beat goals — Be resourceful, scrappy, and act with urgency to ensure Faire’s success — Adapt to changing business needs and goals — Foster a psychologically safe, motivating, inclusive, and energizing team culture Qualifications: — Fluent in Korean to support top performing apparel brands whose preferred language is Korean — 5+ years of experience in sales, account management, or business development in a fast-paced environment — Experience using sales and data tools such as Salesforce, data visualization software, and call recording tools — Customer obsessed: advocate for customers and understand small business needs — Goal-oriented with motivation to exceed quota-based sales goals — AI Native: leverage AI tools to streamline workflows and strengthen pitches — Strong communicator with excellent verbal and written skills — Ownership mentality with bias to action and willingness to go beyond job description — Relentlessly resourceful and willing to do whatever it takes for success — Growth mindset with self-awareness and eagerness to improve — Agile and flexible with resilience — Collaborative and team-oriented — Creative problem solver and innovator — Analytical rigor to leverage data for actionable insights and communicate key performance metrics Salary Range: — Remote (California): OTE pay range $132,000 to $181,000 per year — Eligible for equity and benefits — Base pay determined by skills, experience, market demands, and location — Hybrid employees work in office 3 days/week with some remote flexibility Faire is a technology wholesale platform connecting independent retailers globally, backed by top investors, with headquarters in San Francisco and Kitchener-Waterloo and offices worldwide. The company is committed to equal employment opportunities and accommodations for individuals with disabilities.