Location: Nicaragua; Ecuador; Honduras; Colombia; Dominican Republic; Guatemala
We are seeking a compassionate, fluent bilingual Virtual Medical Assistant to support our client's Cardiology practice. The ideal candidate has direct hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting, managing high-volume incoming patient calls, communicating diagnostic results via TigerConnect, and verifying insurance eligibility with absolute professionalism and patience.
Key Responsibilities
Handle high-volume inbound patient phone calls via eCW VoIP, assessing patient needs and directing calls accurately.
Check patient insurance eligibility to confirm coverage before scheduling.
Process and coordinate urgent/stat patient appointments swiftly.
Communicate test results and stat diagnostic reports directly to patients using
TigerConnect
.
Deliver empathetic, highly professional patient support, upholding strict standards of patience, respect, and clinical etiquette.
Requirements
EHR Proficiency:
Required active experience with
eClinicalWorks (eCW)
. Experience with Studycast is a plus, but not required.
Communication Tools:
Hands-on experience using
TigerConnect
for patient/clinical communication.
Specialty Background:
Prior administrative or medical assistant experience within a
Cardiology
practice.
Soft Skills:
High level of emotional intelligence, empathy, and a gentle phone demeanor suitable for cardiac patients. Zero tolerance for unprofessionalism or impatience.
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