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Key Responsibilities: — Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations. — Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media. — Partner closely with Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in the long-term roadmap. — Provide architectural oversight and executive presence for the most complex, high-stakes enterprise opportunities across the US. — Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations. — Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on. Requirements: — 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space. — Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations. — Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys. — Deep domain expertise in at least three of the following: Incident Management, SRE (Site Reliability Engineering), AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response. — Exceptional public speaking and written communication skills. — Ability to travel across the US and occasionally overseas. Preferred Qualifications: — Active involvement in the tech community (mentorship, open-source contribution, or advisory/board positions). — Experience navigating the regulatory landscape for US financial services or government sectors (e.g., FedRAMP) as it relates to cloud resiliency. Conditions: — Remote work based in the USA with location restrictions on certain states and provinces. — Full-time employment. Additional Information: — PagerDuty is an equal opportunity employer. — Provides reasonable accommodations for qualified individuals with disabilities. — Uses the E-Verify employment verification program.

Lead and develop a senior Cloud Engineering team, providing clear expectations, coaching, feedback, performance management, and career-development support. Own the operational health of LaunchDarkly’s cloud infrastructure, including incident response, on-call health, service-level objectives, resilience, and disaster recovery.

Design, implement, test, and operate production services and APIs. Lead projects or meaningful components of projects from problem definition through deployment and iteration.

Location: APAC / Philippines / Remote / Workplace: remote About the Company Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem. Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation. About the role CertiK works with banks, regulators and regulated financial institutions that adopt digital assets. We build regulatory technology for these markets, and we are hiring a lead product manager to own what we build next for these clients. You will gather client needs directly and through our client-facing consultants, turn them into a clear, prioritized roadmap, and present our products to clients, prospects and regulators in North America and, when needed, abroad. Inside the company, you represent the customer. What you'll do Run discovery with clients and prospects, on site and remotely, and work closely with the solutions consultants to set the agenda for what they learn in the field Build and run a discovery channel of your own: a panel of compliance, risk and operations practitioners at banks, VASPs and regulators for structured (including paid) interviews, so requirements never depend on a single client Convert client conversations and consultant findings into actionable, prioritized product and feature decisions, with the reason behind each request documented, and defend the ranking to leadership Present CertiK's products and services to client teams, prospects and regulators in demos, workshops and tender presentations Join Business Development and consultants on key client visits, primarily in the US, with occasional travel to Europe, the Middle East and other markets Own the roadmap conversation with the CEO, Business Development and Engineering Requirements 5–8 years in B2B product management, ideally in fintech, regtech, compliance software or at a regulated financial institution Domain experience in financial crime, AML or transaction monitoring, blockchain intelligence, or risk and surveillance products, whether as a product manager or from inside a compliance function Has led complete product cycles from discovery to launch in a regulated or enterprise domain, with demonstrated ability to identify the underlying need behind a client's stated request and show how it changed what was built Native or fully proficient English, with professional presentation skills to senior compliance, risk and regulatory audiences Established prioritization framework and a record of turning customer input into shipped features Sufficient technical fluency to challenge engineering decisions and hold a position under pushback Directs discovery through others as well as first-hand: part of the customer input comes via consultants, and the role sets their agenda Regular travel within the US and international travel as required Bonus points Prior product experience at a blockchain intelligence or crypto compliance platform Familiarity with FATF, Travel Rule, sanctions or MiCA-type requirements as they apply to digital assets Familiarity with US, UK or EU digital asset regulation Experience working with regulators or on regulatory tenders This role must be performed outside the United States. We are unable to consider candidates who will work from within the U.S.

Location: New York, NY / Seattle, WA / San Francisco Bay Area, CA / Remote Workplace: remote About the Company Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem. Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation. About the role CertiK works with banks, regulators and regulated financial institutions that adopt digital assets. We build regulatory technology for these markets, and we are hiring a lead product manager to own what we build next for these clients. You will gather client needs directly and through our client-facing consultants, turn them into a clear, prioritized roadmap, and present our products to clients, prospects and regulators in North America and, when needed, abroad. Inside the company, you represent the customer. What you'll do Run discovery with clients and prospects, on site and remotely, and work closely with the solutions consultants to set the agenda for what they learn in the field Build and run a discovery channel of your own: a panel of compliance, risk and operations practitioners at banks, VASPs and regulators for structured (including paid) interviews, so requirements never depend on a single client Convert client conversations and consultant findings into actionable, prioritized product and feature decisions, with the reason behind each request documented, and defend the ranking to leadership Present CertiK's products and services to client teams, prospects and regulators in demos, workshops and tender presentations Join Business Development and consultants on key client visits, primarily in the US, with occasional travel to Europe, the Middle East and other markets Own the roadmap conversation with the CEO, Business Development and Engineering Requirements 5–8 years in B2B product management, ideally in fintech, regtech, compliance software or at a regulated financial institution Domain experience in financial crime, AML or transaction monitoring, blockchain intelligence, or risk and surveillance products, whether as a product manager or from inside a compliance function Has led complete product cycles from discovery to launch in a regulated or enterprise domain, with demonstrated ability to identify the underlying need behind a client's stated request and show how it changed what was built Native or fully proficient English, with professional presentation skills to senior compliance, risk and regulatory audiences Established prioritization framework and a record of turning customer input into shipped features Sufficient technical fluency to challenge engineering decisions and hold a position under pushback Directs discovery through others as well as first-hand: part of the customer input comes via consultants, and the role sets their agenda Regular travel within the US and international travel as required Bonus points Prior product experience at a blockchain intelligence or crypto compliance platform Familiarity with FATF, Travel Rule, sanctions or MiCA-type requirements as they apply to digital assets Familiarity with US, UK or EU digital asset regulation Experience working with regulators or on regulatory tenders Compensation: If the role is performed in the US, the target annual compensation is $120,000 - $180,000. The exact compensation at which this job is filled will be determined by the skills and experience of qualified candidates.   #blockchain #startups #hiring   CertiK accepts applications for this position on an ongoing basis.   CertiK is proud to offer medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays. CertiK also offers a variable commission program for business development sales roles.   In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.   CertiK is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law.   CertiK will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf   All CertiK employees are expected to actively support diversity on their teams, and in the Company.

Location: EU Workplace: remote About the Company Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem. Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation. About the role CertiK works with banks, regulators and regulated financial institutions that adopt digital assets. We build regulatory technology for these markets, and we are hiring a solutions consultant to be CertiK's presence with clients across Europe. You will meet with banks, CASPs and regulators, present our products and services, learn their problems, and lead consulting-style engagements to solve them. This is a forward-deployed role. You work from the client's side of the table, embedded with compliance and risk teams at banks, VASPs and regulators in the Europe and neighbouring markets when an engagement calls for it, owning the relationship on the ground. What you learn there sets the direction for Product and the commercial approach. What you'll do Spend extended periods on site with compliance, risk and innovation teams at banks, CASPs, custodians and regulators in the Europe and nearby markets Run discovery with clients and prospects: understand their workflows, tools, pain points and regulatory obligations, including the reason behind each request, and document them in the client's own words Bring findings back to Product and Business Development in a form that shapes the roadmap and the sales approach Partner with Business Development in client meetings and regulator conversations: BD owns the commercial relationship, you own the solution and the follow-up on the ground Present CertiK's products and services clearly to senior client teams, and turn pain points into scoped proposals with clear deliverables and timelines Deliver advisory engagements, including licensing readiness reviews, gap analyses, technical due diligence, digital asset strategy assessments, workshops and reports Represent CertiK at industry events and regulator meetings in the region Coordinate with CertiK teams in the US, Europe and Asia across time zones Requirements 3+ years in a client-facing role such as consulting, solutions or business development, or in a compliance, risk or regulatory role at a financial institution or CASP Experience working with or inside banks, CASPs or other regulated financial institutions, whether in-house or through consulting or advisory engagements; you understand how a compliance or risk function runs day to day Available to be based at client sites for weeks at a time, with regular travel across the Europe and occasional travel beyond it Knowledge of bank regulatory compliance and technology Professional writing and presentation skills: produces client-ready reports and presents them to senior compliance, risk and executive audiences Operates independently: runs a client relationship and an engagement end to end with light supervision Location: Europe. Frequent on-site time with clients across Europe. Bonus points Knowledge of MiCA, FCA, BaFin, AMF or other European licensing regimes Experience with VASP licensing, regulatory examinations or compliance remediation Experience with compliance, risk or surveillance software Big 4 or financial services consulting background A second European language Existing relationships with compliance, risk or innovation leaders across Europe banks, CASPs or regulators This role must be performed outside the United States. We are unable to consider candidates who will work from within the U.S.

Location: Dubai Workplace: remote About the Company Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem. Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation. About the role CertiK works with banks, regulators and regulated financial institutions that adopt digital assets. We build regulatory technology for these markets, and we are hiring a solutions consultant to be CertiK's presence with clients across the Middle East. You will meet with banks, VASPs and regulators, present our products and services, learn their problems, and lead consulting-style engagements to solve them. This is a forward-deployed role. You work from the client's side of the table, embedded with compliance and risk teams at banks, VASPs and regulators in the UAE and neighbouring markets when an engagement calls for it, owning the relationship on the ground. What you learn there sets the direction for Product and the commercial approach. What you'll do Spend extended periods on site with compliance, risk and innovation teams at banks, VASPs, custodians and regulators in the UAE and wider region Run discovery with clients and prospects: understand their workflows, tools, pain points and regulatory obligations, including the reason behind each request, and document them in the client's own words Bring findings back to Product in a form that shapes the roadmap and the sales approach Partner with Business Development in client meetings and regulator conversations: BD owns the commercial relationship, you own the solution and the follow-up on the ground Present CertiK's products and services clearly to senior client teams, and turn pain points into scoped proposals with clear deliverables and timelines Deliver advisory engagements, including licensing readiness reviews, gap analyses, technical due diligence, digital asset strategy assessments, workshops and reports Represent CertiK at industry events and regulator meetings in the region Coordinate with CertiK teams in the US, Europe and Asia across time zones Requirements 3+ years in a client-facing role such as consulting, solutions or business development, or in a compliance, risk or regulatory role at a financial institution or VASP Experience working with or inside banks, VASPs or other regulated financial institutions, whether in-house or through consulting or advisory engagements; you understand how a compliance or risk function runs day to day Available to be based at client sites for weeks at a time, with regular travel across the GCC and occasional travel beyond it Knowledge of bank regulatory compliance and technology Professional writing and presentation skills: produces client-ready reports and presents them to senior compliance, risk and executive audiences Operates independently: runs a client relationship and an engagement end to end with light supervision Location: Dubai / UAE. Frequent on-site time with clients across the region. Bonus points Knowledge of VARA, ADGM, DFSA or central bank licensing regimes Experience with VASP licensing, regulatory examinations or compliance remediation Experience with compliance, risk or surveillance software Big 4 or financial services consulting background Arabic language skills Existing relationships with compliance, risk or innovation leaders across GCC banks, VASPs or regulators This role must be performed outside the United States. We are unable to consider candidates who will work from within the U.S.

Location: Cyprus; Georgia; Poland; Spain; Serbia; Latvia We are looking for a Senior DevOps / Platform Engineer to develop and operate GoMining's cloud platform. The primary focus of this role is GCP and Kubernetes , infrastructure and application delivery automation, and the reliability and security of production services. You will maintain and improve our existing infrastructure, contribute to the development of the next generation of our platform, and help product teams ship changes safely and efficiently. Responsibilities Develop and operate infrastructure in GCP , including GKE, virtual machines, networking, load balancers, storage, and managed services. Manage Infrastructure as Code with Terraform : develop modules, manage state and dependencies, ensure reproducible changes, and identify configuration drift. Operate Kubernetes : upgrade clusters and platform components, configure autoscaling, workload placement, network policies, and resource allocation. Develop CI/CD and GitOps using GitLab CI and Flux / Argo CD, automating builds, checks, deployments, controlled releases, and rollbacks. Build observability across metrics, logs, distributed tracing, and actionable alerting. Define and improve SLIs/SLOs together with engineering teams. Troubleshoot production incidents and performance issues, conduct root cause analysis, and eliminate recurring failure patterns. Implement least-privilege access, environment and service isolation, secure secrets management and rotation, and infrastructure audit controls. Maintain backup processes and regularly validate recovery of critical data and infrastructure according to agreed RPO/RTO . Help engineering teams prepare services for production, including health checks, resource configuration, telemetry, and deployment procedures. Optimize cloud infrastructure usage and costs while maintaining reliability requirements. Maintain infrastructure documentation, operational runbooks, and recovery procedures. Requirements Strong hands-on experience independently operating production infrastructure and Kubernetes , including upgrades, troubleshooting, and disaster recovery. Strong experience with GCP , including GKE, Compute Engine, VPC, IAM, and Cloud Storage; good understanding of Cloud SQL, Cloud Logging, and Cloud Monitoring. Hands-on experience with Terraform , including modules, remote state, locking, importing existing resources, and safely applying infrastructure changes through CI. Deep knowledge of Kubernetes and containerization : Deployments, StatefulSets, Services, Ingress, storage, requests/limits, probes, autoscaling, RBAC, and NetworkPolicy. Experience with Helm and Kustomize . Strong Linux administration skills, preferably Debian/Ubuntu: processes, systemd, filesystems, disks, and resource troubleshooting. Strong networking fundamentals: TCP/IP, DNS, HTTP(S), TLS, routing, NAT, load balancing, and firewalls. Ability to troubleshoot connectivity issues across applications, Kubernetes clusters, networks, and cloud services. Experience building CI/CD pipelines, preferably with GitLab CI , and strong understanding of Git and GitOps principles. Understanding of runner permissions, secrets protection, and production deployment controls. Automation skills with Bash and Python , including maintainable infrastructure scripts and API integrations. Experience with monitoring, logging, and alerting using tools such as Prometheus, Grafana, or Cloud Monitoring . Practical experience operating PostgreSQL and understanding Redis and RabbitMQ, including availability, connections, replication or clustering, backup, and recovery. Strong understanding of cloud security principles: least privilege, service accounts, Workload Identity, secrets management, network segmentation, and access auditing. Ability to independently deliver infrastructure changes to a validated production result, explain technical trade-offs, and collaborate effectively with Engineering and Security teams. Nice to Have Experience with Flux CD, Argo CD, Ansible, and HashiCorp Vault . Experience with OpenTelemetry and distributed tracing. Experience migrating infrastructure between clouds or Kubernetes clusters, including database migrations with limited downtime. Experience designing disaster recovery strategies and conducting recovery exercises. Cloud cost optimization and capacity planning experience. Experience with DigitalOcean, Hetzner, or AWS . Ability to read and troubleshoot JavaScript / TypeScript applications. Experience operating financial or payment services with strict requirements around access control, auditing, reliability, and data integrity. Benefits Professional growth: support for courses, conferences, and English learning (up to 100% coverage). Work-life fit: remote or hybrid format with flexible hours across international teams. Paid leave: up to 20 vacation days +  8 company holidays + 5 personal days per year Recognition programs: structured performance reviews and team awards. Team culture: retreats in international locations (for example, company apartments in Cyprus).

Location: Aberdeen, United Kingdom Location : Offshore / Worldwide Operations Reports To : Operations Manager / Marine Manager Start Date : Immediate Interocean is seeking a highly experienced Jack-Up Rig Mover to join our team for operations in Worldwide. The Jack-Up Rig Move Specialist is responsible for planning, coordinating, supervising, and executing safe and efficient jack-up rig moves. The role provides technical expertise throughout all phases of rig relocation, including feasibility studies, route assessment, pre-load monitoring, jack-up and jack-down operations, towing activities, and post-move reporting. The position ensures compliance with client requirements, industry standards, and company safety procedures. Key Responsibilities: Lead and supervise jack-up rig move operations from planning through completion. Develop rig move procedures, method statements, and risk assessments. Conduct location assessments, environmental reviews, and seabed evaluations. Review geotechnical, bathymetric, and metocean data to determine site suitability. Coordinate with clients, vessel owners, marine warranty surveyors, and offshore personnel. Provide technical guidance during jack-up, transit, positioning, and jack-down activities. Monitor towing operations and ensure compliance with approved rig move procedures. Assess rig leg penetration, footing capacities, punch-through risks, and air gap requirements. Participate in HAZID, HAZOP, SIMOPS, and pre-job planning meetings. Ensure all operations are conducted in accordance with applicable regulations, industry best practices, and company management systems. Maintain accurate operational records and prepare detailed rig move reports. Investigate incidents, near misses, and operational anomalies when required. Mentor junior personnel and offshore teams on rig move planning and execution. Requirements Essential Qualifications Degree or equivalent qualification in Marine Engineering, Nautical Science, Marine Operations, or a related discipline. Recognised offshore survival and medical certification. Valid industry-standard offshore training certificates relevant to operating region. Experience Minimum 10 years' experience in offshore marine operations. Significant experience planning and executing jack-up rig moves. Proven experience working with independent-leg cantilever and slot jack-up rigs. Experience reviewing geotechnical and geophysical survey data. Experience coordinating with Marine Warranty Surveyors and regulatory bodies. Familiarity with international offshore drilling operations. Technical Knowledge Jack-up rig stability and structural limitations. Rig move analysis and feasibility studies. Towing operations and marine assurance processes. Seabed hazards and geotechnical interpretation. Marine navigation and positioning systems. Offshore safety management systems. Risk assessment and emergency response procedures. Key Competencies Strong leadership and decision-making skills. Excellent planning and organisational ability. Effective communication and stakeholder management. High level of situational awareness and safety focus. Ability to work under pressure in dynamic offshore environments. Strong analytical and problem-solving skills. Benefits Competitive compensation package Supportive team culture

Location: Kurtköy, Turkey D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment Local hands-and-feet support for global IT teams Troubleshooting automation and production systems (PLC, SCADA, OT networks) Support for software upgrades, patching, and backups in lab/OT environments Incident, problem, and change management (ITIL-based) Compliance with CSV, GxP, and data integrity procedures Participation in disaster recovery and business continuity planning Requirements Bachelor's in IT, Engineering, or related field 5+ years of IT/OT support experience in regulated environments Experience with industrial IT systems, SCADA/PLC, and lab software Networking knowledge (VLAN, Firewall, Routing) ITIL process knowledge; ServiceNow/Remedy ticketing Database Troubleshooting Experience MSSQL Available for onsite support and 24/7 on-call rotation Fluency in Turkish and English (both written and spoken) is essential. Candidate must declare Criminal Record no older than 3 months. Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Kuala Lumpur, Malaysia Join Intellect as a Clinical Provider and support clients in their mental health and personal growth journey. This is a freelance role requiring virtual support in Malaysia, with occasional onsite sessions (in Kuala Lumpur, Malaysia) when needed. You will provide mental health support to clients across diverse clinical cases while collaborating with a mission-driven team committed to expanding access to quality mental healthcare. The ideal candidate should be comfortable and available to conduct onsite sessions as required by the client. What You’ll Do Provide 1-on-1 mental health support through onsite and/or virtual sessions for Intellect clients. Deliver ad-hoc onsite support at the client’s office in Kuala Lumpur, including facilitating group sessions, psychoeducation workshops, webinars, and other wellbeing-related initiatives. Deliver virtual/onsite critical incident support services as required. Collaborate with Intellect to enhance client care and programs. Maintain accurate and up-to-date client records in accordance with professional and legal standards. Maintain high standards of clinical ethics, confidentiality, and professional care. Requirements Minimum Master’s Degree in Counselling / Counselling Psychology / Clinical Psychology with a minimum of 500 supervised hours of clinical experience post qualification (excluding academic placements) and ≥3 years of post-qualification clinical practice. Registered with appropriate local governing body such as Lembaga Kaunselor Malaysia or Malaysian Society of Clinical Psychology Skilled in Trauma-Informed Therapeutic Approaches (e.g. TF-CBT, EMDR, DBT for trauma survivors, and/or Somatic Experiencing) and Cognitive Behavioral Therapy or other evidence-based approaches (e.g., Motivational Interviewing, DBT, SFBT). Experience managing moderate to high complexity cases. Hold valid and active licenses applicable to the country of practice. Proficiency in English and Malay. Prior experience in EAP, therapy/counselling and/or as an in-house wellbeing provider is a plus. Benefits Why Join Us? Become part of a collaborative network of Clinical Psychologists and Counsellors dedicated to expanding access to quality mental health care. At Intellect, you’ll find a supportive community focused on enhancing lives and helping clients overcome personal challenges. If you’re ready to make a meaningful impact and be part of a mission-driven team, we’d love to hear from you. Apply today and join us in transforming mental health care!

Location: Jeddah, Saudi Arabia Make a Meaningful Impact—From Anywhere. Join Intellect as a Clinical Provider and support clients on their mental health journeys through our innovative telehealth platform. You’ll deliver high-quality, evidence-based care while being part of a supportive, global network of professionals. This freelance, remote role offers complete flexibility, allowing you to manage your schedule while complementing your current work or private practice. Why Join Intellect You’ll become part of a trusted community of Clinical Psychologists and Counsellors committed to expanding access to quality mental health care worldwide. What You’ll Do Provide 1-on-1 telehealth and/or onsite clinical support Provide Critical Incident Stress Management/Support (CISM/CISP) to individuals or groups affected by critical incidents, traumatic events, or high-stress situations Support clients experiencing a broad range of mental health concerns, including anxiety, depression, trauma, addiction, eating disorders, schizophrenia, and more Apply evidence-based, trauma-informed approaches to assessment, intervention, and psychological support Partner with our internal clinical team to improve programs and platform outcomes Provide timely documentation and case notes in accordance with clinical and platform requirements Requirements Requirements: Education: Master’s degree in Counseling or Clinical Psychology Expertise: CBT or other evidence-based approaches (MI, DBT, SFBT, etc.) Experience: Minimum of 300 post-master’s clinical hours Languages: Fluency in Arabic and English ; proficiency in Hejazi Arabic is preferred. Preferred: EAP experience, CISP Experience, or Group counseling Bonus: Openness to occasional onsite work

Location: Vietnam Make a Meaningful Impact—From Anywhere. Join Intellect as a Clinical Provider and support clients on their mental health journeys through our innovative telehealth platform. You’ll deliver high-quality, evidence-based care while being part of a supportive, global network of professionals. This freelance, remote role offers complete flexibility, allowing you to manage your schedule while complementing your current work or private practice. Why Join Intellect You’ll become part of a trusted community of Clinical Psychologists and Counsellors committed to expanding access to quality mental health care worldwide. What You’ll Do Provide 1-on-1 telehealth and/or onsite clinical support Provide Critical Incident Stress Management/Support (CISM/CISP) to individuals or groups affected by critical incidents, traumatic events, or high-stress situations Support clients experiencing a broad range of mental health concerns, including anxiety, depression, trauma, addiction, eating disorders, schizophrenia, and more Apply evidence-based, trauma-informed approaches to assessment, intervention, and psychological support Partner with our internal clinical team to improve programs and platform outcomes Provide timely documentation and case notes in accordance with clinical and platform requirements Requirements Requirements: Education: Master’s degree in Counseling or Clinical Psychology Expertise: CBT or other evidence-based approaches (MI, DBT, SFBT, etc.) Experience: Minimum of 300 post-master’s clinical hours Languages: Fluency in English and Vietnamese language Preferred: EAP experience, adult counseling, and group counseling Bonus: Openness to occasional onsite work

Location: Barcelona, Spain RateHawk is part of Emerging Travel Group — a pioneering travel-tech company also known for its two other brands, ZenHotels and Roundtrip, spanning over 220 markets worldwide. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As an Account Manager you will play a pivotal role in maintaining and developing relationships with our clients and consolidating our presence on the local market. This is a remote position open to candidates based in Catalonia, Spain. What You’ll Do: Expand and consolidate presence in the assigned territory; Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance; Collaborate with the sales team to identify and grow opportunities within the territory; Follow-up with existing and new partners in order to provide system training; Position the brand within the travel trade through ongoing product presentations and networking events; Address incident issues, ensuring partners support; Payments control: oversee and ensure accuracy in transaction processing; Spend approximately 50% of your working time on business trips, including meetings with clients, industry events, and other business-related events; Provide market & competitive environment analysis; Provide regular comprehensive reporting through CRM and internal systems; Maximize and develop API deals with the potential and existing partners. Requirements Must have: Relevant Experience . Minimum of 3 years of successful experience in account management or business development of B2B companies within the travel industry; Market Knowledge . In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs); Competence in API technology deals is a plus. CRM knowledge. Language knowledge. Fluent in Catalan & Spanish. Intermediate English; other languages are advantageous; Travel Requirements . Up to 50% of travel time may be required; Must have a car/motorbike and valid driver's license. Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers; Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player; International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence. Benefits Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/

Location: Paris Workplace: OnSite ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE MISSION You will be the reference point for the most complex hardware interventions across our sites. Mistral's compute is our largest investment and the foundation of frontier AI in Europe. As a Senior Data Center Hardware Engineer, you own the interventions that require the highest level of technical expertise: multi-node failures in production, full-rack deployments of GPU-dense systems, and vendor escalations where you speak as the technical authority for our sites. You'll work end-to-end — compute, storage, interconnect, power and cooling interfaces — across our data center footprint, raising the bar on reliability as our capacity grows. This is a hands-on senior IC role: deep technical leadership and mentorship, no direct line management. Location: Based at one of our data centers in the Paris region, with occasional visits to our other sites as needed.   WHAT YOU'LL DO - Lead complex interventions — vendor-level and multi-node operations in production: full rack builds and bring-up, GPU-dense platform deployment (H100/H200-class and next-gen, including liquid-cooled racks), intricate recabling, post-restart diagnosis. You own the plan, the risk assessment, and the rollback. - Own vendor management — coordinate repairs, part replacements and escalations directly with hardware vendors; hold them to their SLAs; drive proactive fixes from failure trends. - Diagnose at depth — correlate symptoms across compute, storage, interconnect and cooling; read BMC/IPMI consoles, OS logs and crash dumps; methodical root-cause analysis that ends in concrete corrective actions. - Deploy and validate — structured bring-up and validation of new racks and platforms; work with networking and infrastructure teams to take installations from delivery to production-ready. - Lift the team — mentor and pair with L1–L3 engineers on live operations; turn your knowledge into SOPs, checklists and training material; propose and build small automation (Python/Bash) to shorten MTTR. - Work the facility interface — partner with critical facilities/engineering ops on power, cooling (air and liquid), PDU and monitoring (BMS/EPMS) boundaries; enforce ESD/LOTO/PPE and audit-ready change discipline everywhere. - Own spares & reliability — plan spares strategy, track fleet failure trends, and run proactive vendor actions before incidents happen.   ABOUT YOU - 6+ years in data center / server hardware or L2/L3 hardware support, including complex hands-on work in production environments (HPC/AI/cloud at scale strongly preferred). - End-to-end hardware expertise: CPU/memory/PCIe (incl. accelerators), NICs, PSUs, drives, network, power and cooling interfaces (DLC included); strong judgment on when and how to escalate. - Diagnostics depth: confident with BMC/IPMI logs, Linux logs and CLI checks; structured root-cause analysis. - Deployment experience: you've taken racks from delivery to production, with concrete examples to show for it. - Vendor fluency: you've managed hardware vendors — RMAs, field replacements, escalations — to concrete outcomes. - Impeccable safety and discipline: ESD/LOTO/PPE without exception; clean, labeled, auditable work. - Communication & mentoring: clear status updates and handovers; able to coach engineers during live incidents with composure. - Mobility: willing to visit our other sites in the Paris region as needed.   NICE TO HAVE - GPU-dense platform experience: NVIDIA H-series (H100/H200) or GB-series rack deployments. - High-speed interconnects (InfiniBand/RoCE), RAID/storage (NVMe/SAS/SATA), vendor tooling (iDRAC/iLO/IPMI). - Automation (Python/Bash) for ops tooling and reporting; ticketing (Jira/ServiceNow), inventory/RMA flows. - Hardware qualification, burn-in or factory validation background. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the team Anthropic's Security Governance, Risk, and Compliance (GRC) team is the connective tissue that holds the company accountable to its security commitments. We translate regulatory, customer, and voluntary obligations into controls that teams act on, and give leadership a bird's-eye view of how well we're meeting them. We're building toward a fundamentally different kind of GRC: one that directs Claude, with the right humans in the loop, to challenge and evidence the performance of controls continuously rather than through periodic audits. Within Security GRC, Compliance and Audit Programs (CAP) runs the integrated audit across our frameworks and maintains the Common Control Framework the program hangs off. This role sits in Compliance & Audit Programs and works one regime family, US public sector, from requirements through authorization and ongoing compliance, working alongside the public sector engineering pods rather than downstream of them. About the role You'll help drive the compliance programs that keep Anthropic's US government authorizations current: federal civilian (FedRAMP, including FedRAMP 20x for Claude Enterprise), Department of War (DoD impact levels, CMMC, NIST SP 800-171), and state and local (StateRAMP, TX-RAMP and agency requirements). You'll own the recurring cycles those authorizations run on (continuous monitoring, POA&M, annual assessments, significant changes), help build new authorizations as we add them, and keep every frontier model's authorizations current. You'll turn government requirements into specific, testable requirements that engineering teams build against, review the evidence that comes back, and say so when a launch is not ready for a government boundary. You'll map US government requirements onto our Common Control Framework so the public sector view and the integrated audit view of the same control stay one framework. Building with Claude is a normal part of the job: mapping, evidence collection and reporting, with you deciding where human judgment stays in the loop. This is an individual contributor role, working closely with a peer on US public sector compliance, for someone who works well independently, writes clearly, and gets satisfaction from a government authorization that holds up as the product changes underneath it. Key responsibilities Run the recurring compliance cycles for our US government authorizations (continuous monitoring, POA&M, annual assessments, SSP updates, significant changes and incident notifications), starting with C4G on Palantir FedStart and the NIST SP 800-171 assessment with Schellman Co-own FedRAMP 20x work for Claude Enterprise, and help build new authorizations (first-party FedRAMP High, DoW impact levels, StateRAMP and TX-RAMP) with requirements and evidence work Support model authorizations in GovCloud and Vertex for every model launch, as the GRC member of the Inference and model delivery pod Translate government obligations into partner team requirements, for example vulnerability SLAs in our internal vulnerability reporting platform, and review the evidence Answer public sector customer and deal questions (what a boundary allows, CUI, IRS Publication 1075, CJIS, ITAR), and handle questionnaires and RFIs until they move to Customer Trust Map US government requirements onto the Common Control Framework with the Controls Assurance Lead and keep one source of truth for status Build with Claude: automate mapping, evidence collection and reporting, and verify machine-drafted language before it becomes the record Minimum qualifications Several years in security compliance or IT audit with hands-on US government compliance for a cloud service (FedRAMP, DoD impact levels, CMMC or NIST SP 800-171, or StateRAMP), including the ongoing compliance cycle after authorization Working command of the NIST SP 800-53 Moderate baseline and the mechanics of authorization: boundary definition, control implementation statements, assessment, continuous monitoring, POA&M and significant change Experience writing requirements for engineering teams from a control baseline and reviewing the evidence that came back Working knowledge of how a GovCloud or Vertex style government region differs from commercial, and what changes when a model, feature or region is added to an authorized boundary Enough technical fluency to read a runbook, configuration or pipeline definition and judge whether it enforces the written control Clear writing, because implementation statements and status reports are what assessors, engineers and leadership work from Ability to get partner teams to prioritize and close compliance work without authority over them Preferred qualifications Have taken a service through FedRAMP High or DoD IL4 or IL5, or supported a service on classified networks Have worked on a FedRAMP 20x pilot or built machine-readable evidence or reporting for an assessor Have applied LLMs to compliance work such as control mapping, evidence testing or continuous evidence collection Hold or are eligible for a US security clearance Experience with state and local requirements such as StateRAMP, TX-RAMP, IRS Publication 1075 or CJIS You don't need to Have done everything on this list or worked every regime. The scarce combination is running a government authorization on its recurring cycle plus the judgment to tell whether a control actually works Write production code. The bar is fluency sufficient to read, query and challenge Hold every certification. CISSP, CISA, CGRC or similar are welcome and not required Have prior AI industry experience Deadline to apply: None. Applications will be received on a rolling basis. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $255,000 — $270,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as a Staff Mobile Software Engineer for Stytch, where you'll shape the next generation of identity and fraud prevention products. About the job As a Staff Mobile Software Engineer you will help scale Stytch’s core identity and fraud products as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity and fraud prevention experiences. You’ll build mobile SDK products that power authentication, fraud detection and prevention as well as emerging agentic identity use cases. You’ll partner closely with product and engineering leadership to design and deliver high-impact customer-facing features, and evolve our platform for Twilio’s scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale. Responsibilities Build and own the mobile SDKs for Stytch’s identity and fraud detection platforms on Twilio—go deep on device internals for complex signal collection to improve identification of bad actors and ship new SDK surfaces powering core authentication flows, including agenting and non-human identity use cases. Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features. Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives. Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship. Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers. Improve production quality and resilience through strong observability, incident response and remediation. Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 6+ years of professional mobile engineering experience, with deep experience in designing, building and maintaining mobile applications. Android development experience, fluent in Kotlin or Java. Expertise in mobile development ecosystems, frameworks, 3rd party libraries. Deep understanding of software engineering best practices, including monitoring, observability, and building maintainable systems. Experience making high-impact technical decisions and leading technical initiatives. A proven track record of driving technical excellence while keeping customer needs at the center of your work. Deep understanding of software engineering best practices, including monitoring, observability, and building for the long term. Exceptional communication and collaboration skills, with the ability to influence and align stakeholders. Bachelor’s degree in Computer Science or related industry experience. Excellent written and verbal communication skills. Schedule: ability to work non-standard, on-call rotation weekend and holiday hours. Desired iOS development experience. Familiarity with Kotlin Multiplatform, C/C++, Swift or Go. Experience building developer tools or SDKs. Builder at heart. Through a hobby or your profession, you are passionate about being hands on and seeing your work come to life. Location This role will be remote in either the US or Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $171,120 - $213,900 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $181,200 - $226,500 Based in the San Francisco Bay area, California: $201,280 - $251,600 This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. What this role is about You'll manage a team of Assigned Support Engineers who provide relationship-based technical support to GitLab's biggest enterprise customers. ASEs work proactively with customers to find root causes and prevent repeat issues, which is different from working a ticket queue. They also turn their actions and activity into outcomes and deliverables that show customers the ROI they get from GitLab. You'll build a team that works independently, owns issues from start to finish, and knows when to ask for help. When a customer relationship is in trouble, you'll work alongside the account teams to bring it back to health. You'll also help improve the ASE program in ways that matter to customers and to the company. What you'll do Hire, coach, and develop ASEs. Hold regular 1:1s, give direct feedback, deal with performance issues early, and build a team where people feel safe raising problems. Pay attention to engagement and retention, and coach the team on GitLab's values and operating principles. Train ASEs to run technical interviews so the hiring pipeline doesn't depend on you. Set clear goals and expectations, track progress across onboarding, relationships, escalations, and KPIs, and connect the team's work to company priorities. Help ASEs prioritize across accounts when everything feels urgent. Lead escalations from start to finish. Work with Engineering, Product, Sales, and Customer Success to get the right people moving, and keep the customer informed and confident in the plan. Work alongside the account teams to bring at-risk customers back to health, including renewal and expansion risk driven by support concerns. Build the recovery plan, drive the technical side, and report on progress until the customer is stable. Help ASEs translate their actions and activity into outcomes, deliverables, and ROI, and present that to customers and executives in clear decks that cover what happened, what you're doing about it, and what comes next. Work with the ASE leadership team on initiatives that improve the program and customer outcomes, and see yours through to results. Partner with Sales, Customer Success, CSMs, Product, and Engineering to push for what customers need, and contribute utilization and onboarding data to capacity and headcount planning with Finance and sales leadership. Document how the team works and find ways to make it more efficient through tools, process changes, and automation. Use AI well in your own work and coach ASEs to do the same. What you'll bring 5+ years in technical support, with at least 2 years managing customer-facing technical teams. Experience with high-touch or assigned support for enterprise customers. Professional services delivery counts. Experience across Self-Managed, GitLab Dedicated, and GitLab.com is a plus. A strong record of handling escalations with both internal teams and customers. You stay calm, keep people aligned, and know when to bring in leadership. The ability to turn a complicated or nuanced situation into a clear written story and tie activity to outcomes with numbers. A customer-centric approach balanced with good judgment about what the service, the team, and the company can deliver, and experience working with account teams to bring struggling customers back to health. A record of getting work done across teams through influence and strong working relationships. You can work with Sales, CS, and account teams to set clear expectations for the ASE service and find the right path for each customer. Willingness to be available outside standard hours, including weekends, for the occasional critical escalation or customer-impacting incident. Comfort with ambiguity and change. You keep a team steady while priorities, processes, and the program evolve, and you explain the reasons for changes so people stay engaged. A strong technical foundation to guide engineers in complex, production-critical environments, including Linux system administration and web application development concepts. Familiarity with Git, DevOps practices, or GitLab is helpful. A history of developing engineers at different skill levels through real feedback, mentoring, and clear expectations. Process skills that make a team more efficient without adding bureaucracy, and comfort leading a remote, globally distributed team using metrics and customer feedback. About the team The ASE team is spread across AMER, EMEA, and APAC and works mostly async, with regular pairing sessions, 1:1s, and Slack. We support GitLab's largest and most strategic customers, who run GitLab in production-critical environments. We dig into code and logs, work across departments, and focus on root cause, trends, preventing repeat issues, and providing the technical acumen that helps customers get the most value out of GitLab for their business. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .