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Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is seeking an experienced Customer Programs Manager to build the operational foundation that allows our customer marketing engine to scale. As our advocacy and co-marketing programs grow across startups, digital-native businesses, and enterprise accounts, we need someone who can turn our scaled co-marketing program into a well-instrumented, repeatable and measurable system. You'll deploy resources and capital to create compelling customer stories across formats, and amplify them across both bespoke partnerships and agency-run campaigns. You’ll also own the broader customer marketing intake process and its tooling, and the system of record for how customers participate across advocacy and co-marketing. You'll work closely with Sales, Partnerships, Marketing, Finance, and Brand, reconciling co-marketing spend each quarter, briefing agencies on which stories we want to tell, and partnering with Marketing Ops and Data Science to build the measurement framework we use to report back to leadership on impact. You'll help shape how a rapidly growing function operates, at a moment when customer proof is one of the most powerful levers we have for building trust in beneficial AI. Key responsibilities: Own the investment behind our customer co-marketing programs, covering allocation tracking, spend pacing, agency coordination, and quarterly budget reconciliation across a rotating cohort of customer accounts Develop and execute co-marketing plans with participating customers that grow Claude adoption and the customer's own reach, coordinating with Growth Marketing on campaign strategy. Run the always-on scaled co-marketing motion, co-producing high-quality creative assets with a rotating cohort of customers and deploying agency partners to amplify them as paid campaigns on the customer's own channels Partner with Customer Marketing, Sales, and Partnerships to decide which customers we work with and build the criteria that keep those decisions consistent Own the customer marketing intake process and its tooling, keeping it the system of record and building the playbooks that keep it consistent as we scale, partnering with Customer Marketing segment leads who own triage and prioritization for their segments Define how we measure the impact of our customer marketing investments, working with Marketing Ops and Data Science, and use that measurement to shape investment decisions with leadership Report back to participating customers on what their participation returned, measured on the outcomes they care about, like reach, engagement, and new customer acquisition Use Claude as a core part of your operational toolkit — building skills, automating intake and triage, and finding leverage wherever a process can be made faster or smarter for the Customer Marketing team Minimum qualifications Managed co-marketing growth or partner investment programs and are comfortable with the reconciliation, forecasting, agency coordination, and stakeholder reporting that comes with it Managed agencies as a working partner, developing the brief, directing the work, and holding the quality bar on co-branded creative Built joint marketing plans with partners or customers that served their goals as much as your own Working knowledge of demand generation and paid social and the ability to optimize campaigns Experience defining how a program gets measured and proving its impact, both to your own leadership and back to the customer in the terms they care about Existing fluency with Claude, and the instinct to reach for it to automate, analyze, and scale your own work Comfort building in a fast-moving environment where the program, the budget, and the priorities are all still taking shape Preferred qualifications 7+ years in B2B SaaS marketing, including at least 3 years in customer marketing. Partner marketing or program management experience is a strong plus. Experience operating co-marketing or partner marketing programs at a developer-focused or AI/ML company Background in revenue operations or marketing analytics, and hands-on comfort in Salesforce and BI tooling Experience proving incremental program impact against a comparison group rather than reporting activity Experience standing up or owning the tooling behind a marketing program — intake forms, workflow automation, dashboards, or a customer participation database Comfort working closely with Sales teams and an understanding of how customer marketing supports pipeline and retention The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $255,000 — $320,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

О компании: Higgsfield AI — самая быстрорастущая gen AI компания в истории с $500M ARR, 25M+ пользователей по миру и 6M+ генераций в день. Задачи: — Отвечать на запросы юзеров быстро, чётко и точно — Решать вопросы по продукту и биллингу — Ловить баги, нестандартные кейсы и эскалировать по процессу — Выполнять KPI, которые напрямую влияют на метрики всей команды — Сохранять живой и человеческий тон в каждом диалоге Требования: — Сильный письменный английский (B2+/C1) — Быстрая обучаемость: новые инструменты и процессы схватываешь на лету — Внимательность к деталям: спокойно ведёшь несколько диалогов — A-player mindset: ownership, скорость, инициативность Условия: — График 2/2 — Зарплата в USD — Работа только в офисе в Алматы

Location: Poland Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users,  agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in  Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100  countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are seeking passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB and Corporate segment clients across DACH, Benelux, Nordics markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.The role is based in Poland, remote.Responsibilities: Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment. Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives. Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues. Help customers achieve their desired outcomes through product consulting, value realization, and high ROI. Grow customer's portfolio through zero churn and active cross and up-sales. Requirements: 3+ years of experience working with global Enterprise or Corporate segment customers; Fluent in English — both verbal and written with executive-level communication. Experience with CRM / ERP / Core systems / Low Code/No Code solutions / other corporate software; Experience of managing or overseeing software implementation projects, or customization of corporate software; Strong Customer-Centric Communication and Presentations Skills  Commercial acumen, including negotiation and renewal management Excellent time management and efficiency skills What you should expect from us: Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve. Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Mexico Workplace: remote About the Opportunity We are seeking experienced customs and trade compliance professionals to support a project focused on Mexican import/export regulations, tariff classification, and customs compliance.  This project involves reviewing realistic customs scenarios, documenting how experienced professionals approach complex regulatory decisions, developing expert reference solutions, and validating technical analyses. The resulting expert materials will support the development and evaluation of advanced AI systems for professional workflows.  This is flexible, project-based consulting work intended for professionals who are actively practicing or have recent hands-on experience in Mexican customs and trade compliance.  Project Details:- Engagement Type: Independent Contractor / Project-Based (Flexible, Part-Time)  Location:Remote (Mexico)  Compensation: $12/hr  Scope of work: 10 hrs-12 hrs Weekly What You’ll Do Review realistic import and export scenarios involving Mexican customs regulations. Develop expert reference solutions for customs classification and trade compliance tasks. Document the reasoning behind customs decisions and regulatory interpretations. Review and validate alternative solutions for technical accuracy, completeness, and regulatory compliance. Identify missing information, incorrect assumptions, or inappropriate decision sequences. Reference applicable regulations where appropriate (e.g., Ley Aduanera, LIGIE, TIGIE, NOMs, RRNA, T-MEC). Collaborate with our project team to ensure expert knowledge is accurately represented. Required Qualifications 3+ years of recent, hands-on experience in customs brokerage, tariff classification, trade compliance, import/export operations, or a related field. Current or recent (within the past two years) practical experience with Mexican customs regulations and procedures. One or more of the following professional backgrounds: Licensed Agente Aduanal Clasificador Arancelario Trade Compliance Specialist Customs Compliance Specialist Import/Export Compliance Professional Customs or Trade Consultant Professional fluency in Spanish. Ability to clearly explain and document the reasoning behind regulatory and classification decisions. Preferred Experience Experience in one or more of the following areas is highly desirable: Tariff classification (Clasificación Arancelaria) LIGIE / TIGIE T-MEC / USMCA NOMs and RRNA Customs valuation Rules of origin Pedimentos VUCEM Customs audits or trade compliance reviews Experience using official Mexican customs resources (e.g., ANAM, SAT, SNICE, VUCEM) is preferred. Experience with commercial customs software is welcome but not required. Working proficiency in English sufficient to understand project instructions and communicate with the project team. Knowledge of U.S. customs regulations, HTS classification, or cross-border Mexico-U.S. trade operations is a plus. Why This Project Matters? Your expertise will help document how experienced customs professionals solve complex regulatory problems in practice. By capturing expert workflows and decision-making, you will contribute to the development of high-quality reference materials that support advanced AI systems for professional customs and trade compliance.

Location: Denver, Colorado, USA Our Story At thinkcell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence. What You Will Do thinkcell is hiring a Customer Success Manager for our North America Account Management team in Denver. This is a new, program-building role focused on creating deeper engagement across roughly 20 of our largest customers, each with thousands of thinkcell users. You will build user communities and champion networks within those organizations, establish and maintain executive relationships, and expand the breadth of teams we reach. You will work in close partnership with the Account Manager who retains full commercial ownership of each account—you build the engagement and relationships that help create future commercial opportunities. This is not a quota-carrying or account ownership role. You will not own renewals, revenue targets, or a book of business; your success will be measured by the strength of the customer programs you build, including active communities, developed champions, executive access, and broader engagement across each organization. You will be part of the North America Account Management team and collaborate closely with Customer Enablement and Solution Consulting in a tech-driven, startup-style environment backed by an established product. Key Responsibilities Stand up user communities inside assigned accounts: user groups, internal champion networks, practice-area forums Find power users and develop them into champions through content, recognition, early access, and a direct line to our product team Run the recurring programming that keeps a community alive between renewal cycles, from roundtables and showcases to office hours and onsite events Map the executive landscape in each account and maintain the relationship plan with the Account Manager Broker executive conversations: connect thinkcell leadership to the right customer executives and help orchestrate those meetings Take us beyond the primary contact: map departments, find teams not yet using thinkcell, and open doors the Account Manager then works commercially Track engagement depth per account and flag where we're single-threaded Coordinate onsite engagements, workshops, and training programs with Customer Enablement and Solution Consulting Keep stakeholder maps, engagement plans, and activity current in Salesforce Your Profile You have built customer programs: a user community, a customer advisory board, a champion program, or an executive engagement program. 6+ years of experience in customer marketing, customer advocacy, strategic customer success, or field engagement, ideally at an enterprise software company. Bachelors degree Proven ability to create outcomes in accounts you do not own: you influence and orchestrate, working through account owners rather than around them. Strong executive presence, with the ability to build credibility with senior customer stakeholders and set up conversations for others to lead. Strong program management skills, with the ability to run parallel workstreams across roughly 20 accounts without dropping threads. Excellent presentation, facilitation, and written communication skills in both virtual and in-person settings. Comfortable using go-to-market tools such as Salesforce and Gong. Willingness to travel periodically for onsite customer engagements, workshops, and executive meetings. Appreciation of our product and a willingness to develop a strong understanding of thinkcell's capabilities and customer use cases. Previous experience with thinkcell is a plus. Based in Denver with the ability to work on-site at least three days per week, Tuesday through Thursday. Proficiency in Microsoft Office, particularly PowerPoint. We believe in a human hiring process, every application is personally reviewed. Our Values As part of our team, you will embody and help shape the following principles that define us: Forward Thinking: We embrace change and challenge the status quo. Ownership: We take pride in our work and learn from our mistakes. Customer First: We prioritize delivering lasting value. Unified Team: We foster collaboration, respect, and integrity. Strive for Excellence: We set ambitious goals and pursue quality. Why is thinkcell the right place for you? We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 220 people, committed to innovation and excellence. thinkcell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team! Join Our Journey We encourage you to apply even if you don’t meet every requirement. At thinkcell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact. Joining us means more than just a job – it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things. Compensation: thinkcell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate paying an OTE of $130-$155k per year. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case, which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any thinkcell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. thinkcell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements). At thinkcell, we value diversity. Thinkcell is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law. #LI-Hybrid #CustomerSuccess

Location: Dublin, Ireland WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re a builder who loves helping customers solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role. This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. WHAT YOU'LL ACHIEVE: - Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR - Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers - Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact - Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion - Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts - Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value - Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working - Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk SKILLS YOU'LL NEED TO BRING: - Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment - Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans - Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room - Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy - Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts - You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems - You’re obsessed with AI, constantly building with the newest tools and learning new ways of working - Fluency in English and Italian NICE TO HAVES: - Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software - Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path - Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes - Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams - Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €89,000 - €100,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21 #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Задачи: — Руководство и организация ежедневной работы команды поддержки (Email и Live Chat), контроль загрузки команды и своевременных ответов. — Управление эскалациями: обработка сложных и приоритетных жалоб клиентов, оперативное их разрешение. — Обеспечение качества и обучение: регулярный обзор тикетов, мониторинг качества ответов, предоставление обратной связи и проведение тренингов для повышения квалификации агентов. — Управление процессами и знаниями: создание и обновление внутренних баз знаний, стандартных операционных процедур (SOP) и FAQ для клиентов. — Прямое взаимодействие с клиентами: ответы на запросы, помощь в использовании продуктов и обучение пользователей. — Отчетность по ключевым метрикам поддержки клиентов (CSAT, First Response Time, Resolution Rate) и предоставление аналитики заинтересованным сторонам. Требования: — Высшее образование в области коммуникаций, бизнеса, управления бизнесом или смежных областях. — Опыт работы в службе поддержки клиентов не менее 3–4 лет, из них 1–2 года на руководящей или старшей позиции. — Отличные навыки письменного и устного общения на английском и Bahasa Indonesia. — Уверенное владение системами тикетов (Zendesk, Freshdesk, Intercom) и платформами для живого чата. — Способность сохранять спокойствие, аналитический подход и вежливость при работе с трудными эскалациями. — Знание метрик клиентской поддержки (CSAT, SLA, FRT) и опыт создания документации и SOP. Условия: — Прямой карьерный рост и профессиональное развитие под руководством IBMC. — Работа в поддерживающей и совместной команде, поддерживающей растущую компанию на Бали.

Задачи: — Развивать и реализовывать комплексные стратегии успеха клиентов для стимулирования роста бизнеса и удержания. — Анализировать отраслевые тенденции и отзывы клиентов для принятия стратегических решений. — Устанавливать и поддерживать отношения с ключевыми клиентами и заинтересованными сторонами в крупных организациях. — Понимать бизнес-проблемы и желаемые результаты клиентов, рекомендовать решения на основе лучших практик Fenix24. — Наставлять менеджеров по успеху клиентов (CSM) для поддержки их развития. — Выявлять возможности роста в клиентской базе и помогать отделу продаж формировать предложения по дополнительным продажам. — Устанавливать глубокое доверие клиентов для укрепления стратегических партнерств через регулярные контакты и квартальные обзоры бизнеса. — Обеспечивать лидерство в области успеха клиентов и стратегическое планирование расширения аккаунтов. — Строить прочные отношения с клиентами на разных уровнях. — Глубоко понимать услуги Fenix24 и их соответствие программам клиентов для достижения положительных бизнес-результатов. — Помогать руководству по успеху клиентов в разработке планов коммуникаций с клиентами, адаптированных к различным потребностям и вертикалям. — Сотрудничать с внутренними заинтересованными сторонами (инженерный отдел, продукт, продажи, поддержка, руководство) для достижения целей клиентов, быть голосом клиента и обеспечивать видимость и/или эскалации. — Предоставлять отчеты клиентам на уровне руководства, способные переводить технические данные в бизнес-кейсы. Требования: — Опыт работы в управлении успехом клиентов не менее 5 лет. — Успешный опыт сотрудничества с различными подразделениями компании для увеличения внедрения и успеха клиентов. — Понимание бюджетных циклов клиентов и их влияния на модели ежегодного повторяющегося дохода. — Сильные навыки письменного и устного общения, включая умение строить отношения и лидерские качества. — Навыки межфункционального управления для работы с несколькими отделами внутри и вне компании. — Продвинутые аналитические навыки и способность преобразовывать сырые отчеты в документы для клиентов с использованием BI-софта и/или MS Office. — Опыт работы с технологическими партнерами, продающими продукты в MSP-сфере. — Управление контрактами в среде предоставления услуг. — Понимание информационных технологий и лучших практик управляемых услуг. — Опыт работы с соглашениями об уровне обслуживания и управлением контрактами. — Опыт предоставления услуг в организации управляемых услуг. — Опыт поддержки серверов, сетей, хранения данных и/или безопасности. — Практическое применение принципов информационной безопасности. Условия: — Возможность удаленной работы.

Location: New York, NY (HQ); San Francisco, CA; Toronto, ON Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As a Customer Activation Manager at Ramp, you’ll help partner-sourced customers improve how they manage their finances. You’ll own a book of approximately 80 customers, guiding them through implementation and helping their teams adopt new workflows, including Ramp’s AI and agentic finance capabilities. This role goes beyond getting customers live. You’ll work with finance leaders, their teams, and external partners to understand what needs to change, address resistance, and make sure customers see measurable value from Ramp. We’re looking for someone who’s led customers through change, is comfortable working with CFOs and Controllers, and uses AI regularly in their own work. WHAT YOU’LL DO - Guide partner-sourced customers from implementation through ongoing workflow adoption, with accountability for time to value and business outcomes. - Build a change management plan for each account: identify stakeholders, understand what’s slowing adoption, and help customer teams work through it. - Help CFOs and Controllers measure Ramp’s impact, including improvements in close cycles, spend visibility, variance reduction, and ROI. - Manage relationships across the customer’s organization, including finance leadership relationships you’ll own independently. - Use AI to prepare for calls, build customer materials, synthesize data, spot account risks, and reduce repetitive work. - Help customers evaluate and adopt Ramp’s agentic finance capabilities, including the changes these workflows require in their teams’ day-to-day work. - Work with Channel Partner Managers, Partner Consulting, Account Executives, and Technical Consulting to coordinate implementations and identify opportunities to expand Ramp’s use. - Share recurring customer needs, product gaps, and feedback with Product. WHAT YOU’LL NEED - 5+ years in customer success, consulting, implementations, or a similar customer-facing role, with a consistent record of delivering customer outcomes and exceeding goals. - Experience driving workflow adoption and managing organizational change, including navigating stakeholder resistance. Finance or fintech experience is helpful but not required. - Regular, hands-on use of AI to prepare for calls, synthesize information, create customer-facing materials, and automate repetitive tasks. - The ability to build a business case for workflow changes and explain their financial impact to CFOs and Controllers, connecting implementation progress to business results. - Enough technical depth to work with Product and Engineering on integrations, APIs, and workflow design, and explain those topics to customers. - Success in a fast-paced GTM environment, ideally at a SaaS or fintech company. - Strong collaboration skills and the ability to get work done across Sales, Product, Operations, and other GTM teams. NICE-TO-HAVES - Experience helping customers adopt AI-powered or agentic workflows, with an understanding of what gets in the way of adoption. - Familiarity with FP&A, accounting platforms such as NetSuite, Sage, QuickBooks, or Xero, expense management, or other finance workflows. - Measurable results in expansion, retention, or time to value. - Experience at a company where AI was central to the product or how the team worked. - Experience managing 50+ customers at once, prioritizing across accounts, and turning open-ended problems into clear plans. - Experience working with third-party partners or consultants on customer activation and new use cases. - Experience in a high-growth company or startup, where priorities and processes change quickly. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Customer Success Managers at Ramp drive value for customers and revenue for the business by ensuring fast, effective onboarding and activation of newly closed customers. As a Senior Scaled CSM, you’ll play a critical role in delivering high-quality outcomes at scale while helping shape the processes, playbooks, and customer strategy that fuel Ramp’s growth. You’ll own a high-volume portfolio of micro-SMB and micro-MM customers, balancing efficiency and personalization through strong judgment, structured execution, and thoughtful use of scalable motions. This role is ideal for someone who thrives in fast-paced environments, operates with high ownership, and consistently drives customer outcomes. WHAT YOU’LL DO - Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions. - Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints. - Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows. - Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals. - Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed. - Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system. - Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively. - Balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality. - Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities. - Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices. - Act as a multiplier for the team by sharing insights, patterns, and coaching peers through examples and collaboration. - Help maintain an industry-leading customer experience while operating at high volume and pace. WHAT YOU’LL NEED - 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS. - Proven success managing a high-volume book of business while consistently driving customer outcomes. - Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively. - Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement. - Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions. - Data-informed mindset with experience using metrics and signals to guide decisions and assess risk. - Proven track record of meeting or exceeding key performance metrics in fast-paced environments. - High adaptability and comfort navigating ambiguity in a scaling organization. - Strong curiosity about product design and the ability to communicate why Ramp works the way it does. NICE TO HAVES - Bachelor’s degree from an accredited university. - Experience with accounting or ERP systems such as NetSuite, QuickBooks, Xero, or Sage. - Background in financial services, fintech, or payments. - Experience at a high-growth startup or in a scaled Customer Success organization. - Prior experience contributing to enablement materials, playbooks, or process improvements. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention. WHAT YOU’LL DO - Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale - Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls - Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach - Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed - Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients - Help us maintain an industry leading satisfaction rate with our customers - Have the ability to grow, develop and learn in a fast-paced, start-up environment WHAT YOU’LL NEED - Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization - Exceptional project management and time management skills - Excellent verbal and written communication skills - Desire for ownership and growth in the role over time - Proven track record meeting weekly or monthly KPIs - Experience with owning a high volume book of business of 100+ customers at at time - Ability to anticipate customers’ needs and position product solutions accordingly NICE TO HAVES - Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) - Experience with financial services sales - Experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Colombia; Venezuela, Bolivarian Republic of; Argentina; Honduras; Costa Rica; Dominican Republic About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. Role Type: Full-time Engagement: Independent Contractor Job Summary We are seeking a versatile and professional Bilingual Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for our diverse customer base, providing seamless support in both English and Spanish. This is a critical position that ensures every customer, regardless of their native language, receives an exceptional experience. If you are a clear communicator who thrives in a fast-paced environment and enjoys problem-solving, we want to hear from you. Key Responsibilities Manage inbound and outbound calls professionally in both English and Spanish Address customer inquiries, resolve complaints, and provide accurate information about products or services Maintain detailed and accurate records of all customer interactions within the company database Escalate complex issues to the appropriate department while ensuring a smooth hand-off for the customer Meet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction Requirements Fluency in both English and Spanish (written and verbal) Proven experience in a customer service or call center environment Strong active listening skills and the ability to demonstrate empathy toward customer needs Proficiency with basic computer systems and CRM software Ability to multitask and navigate between different software applications while speaking with customers. Previous experience in a remote call center setting Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

Location: Colombia; Venezuela, Bolivarian Republic of; Argentina; Honduras; Costa Rica; Dominican Republic About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. Role Type: Full-time Engagement: Independent Contractor Job Summary We are seeking a versatile and professional Bilingual Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for our diverse customer base, providing seamless support in both English and Spanish. This is a critical position that ensures every customer, regardless of their native language, receives an exceptional experience. If you are a clear communicator who thrives in a fast-paced environment and enjoys problem-solving, we want to hear from you. Key Responsibilities Manage inbound and outbound calls professionally in both English and Spanish Address customer inquiries, resolve complaints, and provide accurate information about products or services Maintain detailed and accurate records of all customer interactions within the company database Escalate complex issues to the appropriate department while ensuring a smooth hand-off for the customer Meet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction Requirements Fluency in both English and Spanish (written and verbal) Proven experience in a customer service or call center environment Strong active listening skills and the ability to demonstrate empathy toward customer needs Proficiency with basic computer systems and CRM software Ability to multitask and navigate between different software applications while speaking with customers. Previous experience in a remote call center setting Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

Location: Colombia; South Africa; Brazil; Argentina; Honduras; Costa Rica About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. About the company Our client is a dynamic technology firm specializing in the development of sophisticated data management systems and integrated IT solutions. Focused on bridging the gap between complex data architectures and actionable business insights, the team provides scalable infrastructure and analytics tools to enterprises across multiple sectors. By prioritizing innovation in data processing and system reliability, they help organizations modernize their technical stacks and improve operational efficiency through secure, high-performance computing environments. As a fast-growing scale-up, the company fosters a collaborative and forward-thinking environment where engineers and data specialists tackle high-impact technical challenges. They maintain a global market focus, empowering businesses to leverage their information assets more effectively in an increasingly digital economy. The culture is built on continuous improvement and technical excellence, offering candidates the opportunity to work on cutting-edge systems while contributing to a mission of making complex data more accessible and functional for modern industry leaders. Job Summary We are seeking a high-energy, empathetic, and technically-minded Customer Support Specialist to serve as the primary point of contact for a growing B2B SaaS platform. In this role, you will do much more than answer tickets; you will be the voice of the brand, helping US-based clients navigate complex data systems and ensuring they achieve maximum value from the software. If you pride yourself on your ability to de-escalate challenging situations with grace and have a natural instinct for troubleshooting, this is the perfect opportunity to grow with a global team. Key Responsibilities Manage and resolve high-volume support requests via both phone and email. Lead live support calls with US-based clients to troubleshoot technical issues in real-time. Guide less-technical users through complex workflows with patience and clarity. Maintain accurate records of all customer interactions within the CRM. Identify recurring software issues and collaborate with the product team to drive long-term solutions. Draft clear, concise internal documentation and external-facing help guides. Requirements 3+ years of dedicated experience in B2B SaaS customer support (must include phone support experience; chat-only experience will not be considered). Fluency in English with exceptional written and verbal communication skills. Proven track record of supporting US-based clients and working US Central Time (CST) hours. Proficiency with modern CRM and support tools (e.g., HubSpot, Zoho, or similar platforms). Strong technical troubleshooting instincts and the ability to explain complex concepts simply. High emotional intelligence and the ability to de-escalate difficult customer interactions. A reliable, high-speed home internet connection and a dedicated, quiet remote workspace Benefits 💰 Competitive salary based on experience 🌎 Fully remote role with a flexible work environment 🚀 Work with a growing logistics company in a high-demand industry 📈 Long-term career growth with operational and customer success exposure 🎯 Hands-on role with real impact on day-to-day business operations

Location: United States Remote Workplace: Remote ABOUT THE TEAM  The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success. YOUR MISSION  As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform. You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. WHAT YOU'LL DO -  Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences. - Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. - Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations. - Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps. - Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes. - Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness. WHAT YOU'LL BRING - 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS. - Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. - Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets. - Data-informed mindset with comfort using product and learning metrics to drive program improvements. - Excellent cross-functional collaboration and program management skills in a fast-paced environment. - Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles. - Experience with LMS, digital adoption platforms, and AI-enabled learning tools. - Experience designing customer academies, community-led learning, or cohort-based programs.  EQUAL OPPORTUNITY  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Задачи: — Партнёрство с клиентами для максимизации ценности платформы Outreach с акцентом на внедрение AI, получение инсайтов и автоматизацию для повышения использования и бизнес-результатов. — Продвижение использования AI-функций и автоматизированных рабочих процессов для трансформации процессов и результатов клиентов. — Измерение и улучшение ключевых метрик, таких как Net Revenue Retention и Gross Retention. — Сотрудничество с межфункциональными командами (продажи, продукт, маркетинг, профессиональные услуги) для масштабирования успеха клиентов. Требования: — Опыт работы в роли Customer Success Manager или аналогичной. — Подтверждённая способность стимулировать использование AI-функций и автоматизированных рабочих процессов. — Успешный опыт улучшения метрик удержания и результатов клиентов. Кто вы: — Стратегический, ориентированный на данные и клиента специалист с опытом в customer success. — Страсть к внедрению AI и использованию данных для принятия решений и достижения результатов. — Сильные навыки управления заинтересованными сторонами и межфункционального взаимодействия.

Location: Sliema, Malta Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks. What You’ll Be Doing Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures What We Look For In You A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. At least 2 years of experience in language-related roles, including translation, interpretation, or localization. Proficiency in both spoken and written language relevant to the job, along with a high level of English & another European (French, Spanish, Portugese, Polish, German etc.) language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Willingness to work according to a given schedule to support 24x7 language-related operations. Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure. Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions. Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently. Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers Nice to Haves Familiarity with cryptocurrency and/or finance-technology industry. Working knowledge of CRM tools, such as Zendesk. Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite Perks & Benefits Competitive total compensation package L&D programs  for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-GB1 #LI-HYBRID Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers. You will have the opportunity to help build, lead, and refine Ramp’s Implementation organization and define the customer strategy that fuels our growth. This role combines strategy, operational leadership, and management of onboarding projects to ensure that new customers realize value from Ramp’s platform quickly and effectively. WHAT YOU'LL DO - Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices - Work with new customers to deeply understand their current workflow, pain points, and obstacles to full rollout - Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative - Become an expert in the full range of integration and configuration options for Ramp’s suite of products - Partner closely with the product team to ensure customer feedback is reviewed and prioritized - Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach - Participate in hiring decisions, including interviewing, selection, and onboarding of new team members. - Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows. WHAT YOU NEED - Minimum 3 years of experience in customer success, account management, or product operations in a B2B organization - Exceptional project management and time management skills - Excellent verbal and written communication skills - Desire to learn the product inside out and understand why Ramp was built the way it was, and know how to communicate this effectively - Proven track record of exceeding quota and/or outperforming key target metrics - Ability to anticipate customers’ needs and position product solutions accordingly - High adaptability and ability to thrive in a fast-paced environment NICE TO HAVES - Bachelor’s degree from an accredited university - Experience with Accounting Software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) - Experience with financial services sales - Experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice