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The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy.
90 667 – 137 520 $
As a Campaign Marketing Intern, you will support the planning and execution of global marketing programs that drive prospect and customer engagement, sales signals, and pipeline. This role provides hands-on experience in campaign marketing and cross-functional coordination with product marketing, field marketing, execution teams, and agencies.
20 – 25 $
• Решать обращений в рамках второго уровня технической поддержки; • Реагировать на события корректности функционирования СЗИ из систем мониторинга;
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Role overview: As a CRM Automation Manager, you’ll design and optimize automated communication journeys across the entire customer lifecycle. You’ll work across email, push, SMS, and in-app channels to create relevant and timely customer communication. You’ll use A/B testing, campaign analytics, and customer behaviour data to improve conversion and retention, identify growth opportunities, and develop new ideas for automated CRM flows. Responsibilities: — Design, build, and optimize automated communication flows across the customer lifecycle, from registration to churn prevention and reactivation. — Develop onboarding and welcome journeys across email, push, SMS, and in-app channels. — Create and manage reactivation campaigns and automated flows for different stages of the customer lifecycle. — Run A/B tests to improve funnel conversion rates and reactivation performance. — Analyze campaign results, build dashboards, and automate reporting and trigger logic. — Analyze customer behavior and conversion data to identify insights, develop growth hypotheses, and improve CRM performance. Requirements: — 2+ years of experience in CRM automation or marketing automation. — Hands-on experience with trigger-based lifecycle campaigns, including welcome flows, deposit conversion, churn prevention, and reactivation. — Strong understanding of event-driven logic, customer segmentation, and CRM automation platforms such as Smartico, FastTrack, Customer.io, Optimove, or similar. — Strong analytical skills and practical experience with Looker, Tableau, or similar BI tools. — Ability to work closely with Product, Analytics, Content, and Design teams to coordinate and deliver CRM campaigns. Conditions: — Remote work opportunity. — Flexible working schedule. Benefits: — Interesting product. — Learning opportunities. — Career growth prospects.
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ArtWorkout is a mobile app that teaches users how to draw in a fun, gamified way. With over 1 million monthly active users, 4000+ lessons, and a hybrid monetization model (subscription + ads), the app is scaling quickly. It is used worldwide by people who want to learn to draw with step-by-step lessons and real-time feedback, have fun and relax, improve hand coordination after strokes or injuries, and give kids meaningful screen time. Key Responsibilities: — Be the primary source of innovative ideas for product growth, focusing on paywall conversion, user onboarding, and retention strategies. — Take full ownership of the first-session customer journey mapping (CJM), analyze every step, remove friction, and enhance user delight. — Develop and maintain a clear product roadmap, prioritizing features and experiments based on user feedback, data analysis, and business goals. — Use analytics tools to monitor key product metrics, conduct A/B tests, and make informed decisions for continuous improvement. — Work with engineering, marketing, and support teams to implement ideas and keep the product message unified. — Analyze market trends, competitor strategies, and emerging technologies in mobile apps and EdTech. Requirements: — 3+ years of experience as a Product Manager for a B2C mobile application with a strong portfolio of successful projects. — Demonstrated success optimizing paywalls and implementing monetization strategies such as freemium, subscriptions, and in-app purchases. — Deep understanding of user psychology and passion for intuitive, engaging user experiences. — Ability to derive actionable insights and compelling hypotheses from data. — Creative and strategic thinking with confidence to challenge the status quo and propose bold ideas. — Proactive, autonomous ownership and ability to drive projects forward with minimal supervision. Conditions: — Competitive salary aligned with the market and experience. — Impactful work on a product used by a global audience. — Collaborative and supportive team of talented professionals. — Opportunities for professional development and learning. — Standard benefits package including paid vacation and sick leave.
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Sales Development Representative (SDR) — open Full-time (8 hours/day) · Reports to: Business Development Manager Position Purpose The Sales Development Representative (SDR) is responsible for filling the top of our sales pipeline with qualified leads. Requirements 1–3 years of experience in an SDR, lead generation, outbound sales or similar B2B role.
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Company Overview: Legion Technologies is a pioneer in AI-powered workforce management, offering a SaaS platform that helps large enterprises optimize labor efficiency and improve hourly employee experience through AI-driven demand forecasting, automated scheduling, time & attendance, and employee engagement tools. The mission is to transform hourly jobs into good jobs by providing intelligent automation and greater employee flexibility via a mobile app. Role Summary: The General Counsel (GC) is the chief legal officer and a key executive team member responsible for leading global legal, intellectual property, and corporate functions. The GC partners strategically with the CEO, executive team, and Board, building a high-performing legal organization to support growth, globalization, and product innovation. The GC oversees legal strategy across commercial/SaaS, privacy, AI governance, labor, corporate governance, IP, compliance, and risk management. Key Responsibilities: 1. Legal Strategy & Leadership: — Develop and execute legal strategy aligned with business objectives. — Advise CEO, executives, and Board on legal, regulatory, governance, risk, compliance, fundraising, and transactions. — Build and lead in-house legal team; manage external counsel. — Establish scalable legal processes and playbooks. 2. Corporate Governance & Financing: — Serve as corporate secretary; manage Board and committee governance. — Oversee corporate structure, subsidiaries, and compliance. — Support equity and debt financings, investor negotiations, and governance. — Partner with Finance and People teams on equity plans and disclosures. 3. Commercial, Product & Partnership Counsel: — Provide legal support for commercial operations including SaaS subscriptions, services, partner agreements, and data processing terms. — Collaborate with Sales, Customer Success, Partnerships to manage deal cycles and risk. — Partner with Product, Engineering, Security to ensure compliance of AI-enabled platform and integrations. — Counsel on product features, AI use cases, mobile app, and international expansion. 4. Privacy, Data Protection & Terms of Use: — Own global privacy and data protection program, ensuring compliance with US and international laws. — Oversee Terms of Service, privacy policies, and product policies. — Support security reviews, audits, incident response. — Develop policies and training on data governance and ethical AI use. 5. Labor, Employment & Workforce Compliance: — Advise on employment matters including hiring, terminations, performance, compensation. — Support People team on labor law-compliant policies. — Guide product features supporting labor and scheduling law compliance. 6. Intellectual Property & Innovation: — Develop and implement global IP strategy covering patents, trademarks, copyrights, trade secrets, open-source. — Partner with Product and Engineering to protect AI and workforce management innovations. — Manage IP enforcement and defense. 7. Regulatory, Compliance & Risk Management: — Monitor legal developments in AI, data privacy, employment, software. — Design risk and compliance frameworks. — Support investigations, ethics initiatives. — Coordinate insurance coverage and claims. 8. Strategic Transactions & Corporate Development: — Lead legal aspects of M&A, investments, partnerships. — Provide guidance on competition, antitrust, regulatory issues. Qualifications: — J.D. degree and membership in good standing with a US state bar. — 15+ years combined experience in top-tier law firms and in-house roles, including senior GC roles at high-growth tech or SaaS companies. — Deep expertise in enterprise SaaS contracting, corporate governance, data privacy, IP strategy. — Proven leadership in building legal teams supporting growth and international expansion. — Business-minded advisor balancing risk and commercial objectives. Preferred: — Experience in HR tech, workforce management, fintech, or data-intensive SaaS. — Leadership in AI/ML product legal and ethical issues. — Experience with global customers across North America, EMEA, APAC. — Experience with large enterprise and strategic partners like SAP. Skills & Attributes: — Exceptional judgment, integrity, discretion. — Strong communication translating legal issues for non-legal stakeholders. — Collaborative, low-ego leadership. — Practical, fast-paced, high-growth environment comfort. — Passion for improving hourly work. Additional Information: — Full-time, exempt position. — Some travel required. — Competitive compensation including salary, equity, benefits. Compensation & Benefits: — Base salary $250,000 - $300,000 plus bonus and stock equity. — Benefits include flexible medical, dental, vision plans, 401k, paid time off, parental leave, wellness reimbursement, monthly lunch. Equal Employment Opportunity: — Legion is an equal opportunity employer committed to diversity and inclusion. Contact for disability accommodation: recruiting@legion.co
About the role Rove Next is a new premium line from Rove Concepts, a Vancouver-based modern furniture brand selling direct to consumer across Canada and the US. Rove Next launches with improved versions of best-selling pieces and needs its own marketing built from the ground up. The role involves owning how Rove Next reaches and retains customers, focusing on email and lifecycle marketing. The goal is to scale marketing through AI and systems rather than headcount, building a clean function rather than inheriting one. This is not a coordination role but requires problem-solving and proactive management. Scope Initially focused on Rove Next, with potential to expand across the Rove Concepts group as the brand grows. What you'll own — Email and lifecycle as the primary owned channel, including campaign calendar, flows, segmentation, deliverability, and list health, using Klaviyo. — Quality control on all outgoing materials: copy, creative, link destinations, offers, regional versions, ensuring errors are caught before shipping. — Building AI into daily work, shipping AI solutions rather than just proposing them. — Collaborating with lifecycle and email team, designers, and external ads partner to maintain the campaign calendar. — Translating marketing results into clear business language, explaining spend, revenue, and recommendations. Must-haves — Five or more years in ecommerce or DTC marketing with real ownership of email and lifecycle marketing, experience with Klaviyo or comparable ESP. — Demonstrated ability to build AI workflows independently and solve problems proactively. — Fluent, native-level English, both written and spoken, capable of writing premium-sounding copy. — Strong attention to detail, able to assess assets for alignment with promises, tone, and offer accuracy. — Comfortable receiving and giving feedback about campaign effectiveness. Nice to have — Experience in furniture, home, or other considered-purchase categories with long buying cycles. — Familiarity with Shopify, GA4, and Meta Ads. — Experience enforcing brand guidelines within a team. What success looks like — Growth of flow revenue as a share of total email revenue. — Reduction of errors reaching leadership. — AI integrated and producing measurable results within 90 days. Compensation $3,500 to $4,500 USD per month depending on experience, independent contractor. How to apply Send CV to talent@rovenext.com with two examples: one AI workflow or automation built and its impact, and one instance of catching an error before shipping. Include a short voice note introducing yourself and what you'd want to know before writing your first email. Shortlisted candidates will complete a short paid project.
Responsibilities: — Provide legal advice to internal teams on commercial, corporate, tax, migration, and regulatory matters across multiple jurisdictions; — Draft, review, negotiate, and manage a wide range of legal documents, especially commercial agreements with vendors, partners, agents, and service providers, focusing on license, merchant, partnership, and marketing agreements; — Conduct legal research, monitor legislative updates, and prepare clear summaries, reports, and presentations to support decision-making; — Lead or support legal projects, coordinating with internal teams, external advisors, agents, and law firms on corporate, banking, financial, and compliance matters; — Prepare and submit documents to authorities and liaise with governmental and regulatory bodies when required; — Assist in developing and maintaining internal compliance guidelines, documentation, and policies; — Identify legal risks, propose practical solutions, and provide insights on legal trends that may impact the business; Requirements: — A law degree from a recognized university; — At least 5 years of experience as a lawyer in IT, FinTech, iGaming, or a similar industry; — Fluent written and spoken English; — Strong knowledge of contracts, intellectual property, corporate law, and compliance frameworks; — Excellent written and verbal communication skills with a proactive approach to problem-solving; — Sharp analytical skills, legal research capabilities, and sound judgment; — Exceptional attention to detail and accuracy in legal documentation and processes; — Strong self-management, time-management, and teamwork skills; — Ability to work independently with minimal supervision; Conditions: — High salary with performance bonuses and salary revision; — Work schedule: Monday to Friday, 9 hours with 1 hour lunch break, flexible start between 8:00 and 10:00; — 24 days holiday leave; — Corporate English and Greek lessons; — Gym and SPA in the office; — Corporate meals; — Eventful corporate life; — Exciting work challenges allowing professional growth; — Strong team support for professional development and ambitious projects.
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Задачи: — Разработка coordinator API. — Реализация жизненного цикла CoinJoin-сессий. — Управление состоянием участников и раундов. — Разработка очередей и фоновых процессов. — Интеграция backend-сервисов с Bitcoin-нодами. — Реализация rate limiting и механизмов защиты API. — Authentication / authorization для внутренних и внешних компонентов системы. — Обработка ошибок, retries, timeouts и отказов отдельных компонентов. — Разработка observability: metrics, structured logging, tracing, alerts. — Работа над производительностью и устойчивостью системы под нагрузкой. — Совместная работа с protocol, security и DevOps-инженерами. Требования: — Сильный опыт backend-разработки production-систем. — Опыт разработки API и распределенных сервисов. — Уверенная работа хотя бы с одним из языков: Rust, Go, Python. — Опыт работы с PostgreSQL, Redis или аналогичными системами хранения состояния. — Опыт построения очередей и asynchronous processing. — Понимание concurrency и race conditions. — Опыт проектирования rate limiting и защиты публичных API. — Понимание observability и эксплуатации production-систем. — Умение проектировать системы, устойчивые к частичным отказам. Будет плюсом: — Опыт интеграции с Bitcoin Core RPC. — Понимание UTXO-модели Bitcoin. — Опыт с blockchain / cryptocurrency infrastructure. — Опыт разработки non-custodial сервисов. — Знакомство с CoinJoin и privacy-протоколами. — Опыт разработки high-load или security-sensitive систем. Что важно в этой роли: Bitcoin-экспертиза будет преимуществом, но от backend-инженера мы прежде всего ожидаем умения строить надежную серверную систему: coordinator должен корректно работать при параллельных запросах, сбоях участников, повторных запросах, высокой нагрузке и попытках злоупотребления API.
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About Us We’re Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world’s leading nonprofits, including UNICEF, the Alzheimer’s Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we’re recognized not just for our impact - but for the quality of the product we deliver. About the Role Enterprise deals aren't won by a single email or a single seller. They're won by a coordinated push that reaches every stakeholder in the room, at the right moment, with the right message. As our Account-Based Marketing Manager, you'll own the programs that turn our highest-value Enterprise and Strategic accounts into pipeline. You'll work directly with Sales, Revenue Operations, and Partnerships to build 1:1 and 1:few plays that engage buying groups and move complex, multi-stakeholder deals forward. This is a role for someone who's comfortable building from limited precedent and translating account strategy into campaigns that actually change how a deal moves. What you'll do Own and execute ABM programs for a defined portfolio of Enterprise and Strategic accounts, from strategy through campaign delivery. Design 1:1 and 1:few ABM plays that engage decision-makers and full buying groups, not just single contacts. Partner with Sales on account plans, opportunity progression, and executive engagement, acting as the marketing counterpart to their account strategy. Build personalized messaging and content experiences tailored to enterprise stakeholders, translating account priorities into a value narrative. Run multi-channel campaigns across LinkedIn, email, paid media, content hubs, direct mail, and events, sequencing channels to match where each account is in the funnel. Lead high-touch executive engagement initiatives, including curated dinners, events, and account-specific experiences that build senior-level relationships. Drive account research to surface buying group members, whitespace, and engagement signals that inform where to focus next. Track account engagement, campaign performance, and pipeline impact across the portfolio, and use those signals to reallocate effort toward what's working. Test new ABM tactics and engagement approaches, treating each program as a hypothesis to validate rather than a template to repeat. At Fundraise Up, AI is a default tool, not an experimental one. We expect every team member to actively use AI in their day-to-day work, identify where AI can change the shape of problems in their function, and grow their fluency as the tools evolve. Skills and Qualifications 4-7 years of B2B marketing experience with strong exposure to enterprise demand generation, ABM, or strategic account marketing. Demonstrated experience executing multi-channel ABM programs targeting complex buying groups. Strong analytical skills, with the ability to evaluate account engagement and pipeline signals and adjust programs accordingly. Experience partnering closely with Sales to support account strategies and opportunity progression. Ability to independently plan and execute marketing initiatives aligned with broader strategic objectives. Experience with Salesforce, HubSpot, LinkedIn, and ABM or intent tools. Comfort operating in a fast-paced environment where priorities shift and plans need to adapt in real time. Nice to Have Experience running executive-level engagement programs (dinners, curated events, VIP experiences). Background in SaaS or fintech, where enterprise sales cycles involve multiple senior stakeholders. You'll Thrive Here If You Treat a stalled enterprise deal as a puzzle to solve, not someone else's problem. Can build a program from scratch when there's no playbook to follow. Read pipeline and engagement data as a starting point for the next test, not a to file away. Move comfortably between big-picture account strategy and the details of a single campaign asset. Build real working relationships with sellers instead of treating Sales as a stakeholder to manage. Hold a high bar for personalization. Generic ABM doesn't move enterprise buying groups. Take ownership of outcomes, not just activity. Pipeline impact is the scoreboard. Give and take direct feedback easily, and adjust fast when a play isn't landing. Compensation The compensation range for this role is $98,000 - $106,000. Final compensation will be determined based on relevant experience, skills, qualifications, alignment with the role’s requirements and location. Perks & Benefits Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family. FSA and HSA Spending Account. 20 days of vacation, 5 sick days, 11 company holidays plus an additional 1 floating holiday. 401(k) plan with company match. 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D. Paid parental leave (12 weeks for primary caregivers / 6 weeks for secondary caregivers). Generous home office stipend to support your remote workspace. Annual professional development stipend to support your growth (e.g., workshops, courses, and seminars). Charitable giving program and paid volunteer time off with registered non-profits. Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected by applicable law in the countries where we operate.
About KPI Solutions: KPI Solutions is a national supply chain consulting and warehouse automation systems integrator, formed in 2021 by merging Kuecker Logistics Group, PULSE Integration, and QC Software. The company specializes in material handling integration and delivers engineered solutions combining automated technologies (MHE, robotics, conveyor, ASRS, AMR/AGV) with intelligent warehouse execution software to optimize productivity and fulfillment speed. Position Summary: The Software Deployment Engineer I/II is an individual contributor responsible for end-to-end delivery, configuration, installation, and support of Kommand warehouse execution/control systems and related material handling hardware such as pick-to-light, overhead illuminators, AutoStore, and T-sort integrations. The role includes project-level system configuration, commissioning, installation, upgrades, and live troubleshooting independently across on-site and remote/office phases. This role consolidates hardware installation and commissioning functions previously done by a dedicated Systems Integration & Commissioning team. Key Responsibilities: On-Site Delivery: — Lead software commissioning of Kommand and peripheral hardware systems at customer sites as primary technical owner. — Full-scope installation of pick-to-light and overhead illuminator systems including wiring, physical installation, configuration, and functional testing. — Conduct Installation Qualification (IQ) and User Acceptance Testing (UAT) with formal documentation and customer sign-off. — Sole owner of Kommand and system-level troubleshooting for live production issues during on-site engagements. Remote / Office Delivery: — Independently deliver new Kommand installations including application pre-configuration, database scripting, and pre-deployment testing. — Deliver Kommand version upgrades including SSDT schema comparisons, version control, local pre-install testing, and customer coordination. — Perform production upgrade execution after business hours to minimize downtime. — Work on DEV, QA, and Sandbox environments during business hours. — Validate, diagnose, and remediate defects, escalating rarely. — Participate in on-call rotation covering Kommand, AutoStore, and T-sort system escalations. — Provide post-go-live support including system migrations, integration testing with ERP/WMS platforms (e.g., SAP/WMS), and multi-site rollout support. Project Configuration & Deployment: — Gather Kommand configurations and system parameters for projects. — Translate Business Requirements Document and customer conversations into system settings, network spreadsheets, and parameters. — Educate clients on host interface use. — Configure Kommand sandbox and production environments for customer testing and go-live. — Assist with training on new features. Scope & Independence: — Sole owner of critical workstreams including new installations, upgrades, and live troubleshooting. — Requires judgment and technical depth to manage customer-facing delivery, testing, and sign-off without dedicated support. Requirements: — Experience commissioning warehouse execution/control software and hardware peripherals. — Working knowledge of SQL Server environments including SSDT schema comparison and version control. — Experience with formal software testing methodologies (IQ/UAT) including documentation and customer sign-off. — Ability to diagnose, troubleshoot, and resolve live production issues under time pressure. — Comfort or willingness to perform hands-on installation work for pick-to-light and overhead illumination systems. — Willingness to work after hours and participate in on-call rotation. — Ability to translate business requirements into structured system configuration. — Strong customer-facing communication skills. Preferred Qualifications: — Experience with AutoStore and/or T-sort systems. — Experience with ERP/WMS integration testing (e.g., SAP). — Background in material handling, warehouse automation, or industrial controls. What we Offer: — Medical, Dental, Vision Insurance — Health Care Concierge Service — 401(k) Retirement Plan (Pre-tax & Roth) — Company paid Basic Life Insurance, Short-Term and Long-Term Disability — Voluntary Life & AD&D Insurance — Voluntary Accident, Critical Illness & Hospital Indemnity Insurance — Pet Insurance — Milk Stork Program — Wellness Program with gift card redemption and challenges — Paid Time Off (Vacation, Sick & 10 Holidays) — Training & Development Equal Employment Opportunity statement included.
Задачи: — Построение threat model для CoinJoin-протокола и всей системы. — Анализ возможных атак на coordinator и участников протокола. — Проектирование защиты от Sybil-атак и DoS. — Анализ возможных утечек метаданных. — Анализ privacy-свойств протокола. — Аудит механизмов authentication, authorization и rate limiting. — Анализ key-management архитектуры. — Security review Bitcoin transaction flow. — Code review критичных компонентов. — Анализ attack surface backend и инфраструктуры. — Подготовка рекомендаций по hardening. — Участие в security testing и подготовке к внешним аудитам. Требования: — Опыт application security, protocol security или security engineering. — Умение самостоятельно строить threat models. — Хорошее понимание сетевой безопасности. — Понимание DoS/DDoS и Sybil attack моделей. — Опыт security review backend-систем. — Понимание криптографических примитивов и digital signatures. — Опыт анализа key-management систем. — Умение проводить code review с точки зрения безопасности. — Понимание рисков metadata leakage и privacy-sensitive систем. Будет большим плюсом: — Глубокое понимание Bitcoin protocol. — Опыт security-аудита Bitcoin или других cryptocurrency-протоколов. — Знание UTXO, PSBT, SegWit, Taproot и Bitcoin transaction signing. — Опыт анализа CoinJoin или других privacy protocols. — Понимание blockchain analysis и deanonymization techniques. — Опыт аудита non-custodial систем. — Практический опыт Rust/C++/Go. Что важно в этой роли: Security engineer должен оценивать не только классические уязвимости backend-приложения, но и экономические, протокольные и privacy-атаки. Для CoinJoin особенно важны поведение злонамеренных участников, Sybil/DoS, корреляция активности и возможные утечки метаданных.
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Role Overview ITI Digital is seeking a Client Success Manager to serve as the primary relationship manager for a diverse portfolio of clients across their DXP platform and managed destination websites. The portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is central to this role. This is an active, day-to-day account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. The role owns a defined core book of accounts directly and provides day-to-day direction to a small team of Client Success Specialists across the team's combined account portfolio. The role also contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a hands-on, collaborative role rather than a removed management position. Preferred Background The ideal candidate brings direct familiarity with the organizations ITI Digital serves, along with an understanding of the digital tools that support them. Relevant experience may include: — Experience within a Destination Management or Marketing Organization (DMO), government agency, or economic development organization in a marketing, digital, or partnership capacity — Experience selling marketing services, digital platforms, or SaaS solutions to destinations, tourism boards, parks & recreation departments, government agencies, or economic development organizations from an agency or vendor perspective — Familiarity with co-op programs, visitor guide campaigns, itinerary tools, virtual visitor centers, or digital engagement platforms used by public-sector or destination marketing organizations — Understanding of the operational environment of public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets, fiscal year planning, and multi-stakeholder decision-making processes — Ability to translate understanding of these organizations into thoughtful, consultative account management Key Responsibilities 1. Sales-to-CS Handoff & CRM Stewardship — Maintain CRM company and deal records up-to-date with client information; flag gaps and align with Sales as needed — Manage client management platform configuration, including lifecycle stages, health scores, and onboarding playbooks — Lead periodic reviews of client management platform database to ensure accuracy, clean segmentation, and up-to-date client records — Serve as primary CS point of contact for platform questions, configuration updates, and vendor best practices 2. New Client Onboarding Ownership — Conduct welcome calls and kickoff meetings, establishing meaningful rapport with clients — Clarify package scope, delivery timelines, and client-side resource commitments — Coordinate with Implementation and Technical Support specialists to track milestone completion; escalate blockers proactively — Provide product demonstrations tailored to client use cases — Deliver formal end-of-onboarding notification and satisfaction survey; document lessons learned for playbook improvement 3. Subscription Engagement & Product Adoption Strategy & Support — Maintain direct ownership of an assigned core book spanning DMOs, government agencies, Parks & Recreation departments, and economic development organizations — Conduct regular check-in cadences calibrated to client tier and account health — Connect product features to client outcomes including visitor center engagement metrics, grant reporting requirements, economic development KPIs, and co-op partner ROI — Identify expansion opportunities within existing accounts and hand off to Sales — Identify accounts showing signs of declining usage or key contact changes and respond with education or outreach — Share relevant case studies, benchmark data, and best practices — Serve as internal advocate for clients during product development discussions 4. Client Health Monitoring & Risk Management — Maintain health scores using usage data, survey results, support ticket patterns, and relationship signals — Conduct structured health-check conversations at defined intervals — Deploy satisfaction survey campaigns at key subscription milestones; analyze results and close feedback loop — Classify at-risk accounts on early indicators and maintain documented save plans — Log client-reported technical issues and escalate for triage and engineering assignment — Escalate at-risk accounts to leadership with situation summary and recommended course of action 5. Renewal Management — Maintain current, accurate renewal pipeline with visibility into contract end dates — Initiate renewal conversations well in advance; identify and address concerns early — Apply approved concession parameters for renewal negotiations; escalate offers outside boundaries — Prepare renewal contracts; track signature status and follow up — Escalate contract, pricing, or invoicing concerns to leadership with full account context 6. Team Collaboration, Coaching & Continuous Improvement — Provide day-to-day direction and support to Client Success Specialists — Serve as resource for Specialists in complex client situations — Partner with Implementation, Technical Support, and internal teams to resolve client issues — Contribute to development and refinement of onboarding and adoption playbooks — Contribute sector knowledge to internal conversations regarding product roadmap, marketing, and sales positioning — Uphold consistent standards in client communication, documentation, and CRM data management Ideal Candidate Profile — Dependable, consistently reliable in following through on commitments — Collaborative, willing to share knowledge and provide informal guidance — Consultative, approaches client relationships with careful listening and thoughtful problem-solving — Sector-fluent, familiar with operational and planning cycles of DMOs, government agencies, and economic development organizations — Tech-curious, interested in SaaS and digital platforms — Detail-oriented, attentive to accuracy and thoroughness in CRM management, milestone tracking, and contract administration — Adaptable, comfortable navigating shifting priorities — Autonomous, able to exercise sound independent judgment — Composed under pressure, maintains professionalism in fast-paced environment Position Details — Location: Fully remote — US Eastern Time Zone (8 AM – 5 PM ET). Candidates in US Eastern or Central Time Zone preferred — Work Schedule: Full-time exempt, standard hours 8:00 am–5:00 pm EST, minimum 40 hours per week — Employment Type: Contract-to-hire 1099 with 90-day evaluation, converts to Full-Time W2 with benefits — Compensation: Commensurate with experience — Reports To: VP, Digital Strategy — Platform Communication/Systems: Slack, Zoom, Google Meet, CRM/project management tools such as Vitally CS, HubSpot, Asana, JIRA, Freshdesk
About the Role We are looking for a smart, technically curious, and customer-focused Smart Office Support Engineer to help maintain and support our modern workplace technologies. This role combines traditional IT support with smart office systems, including access control, video conferencing, and security technologies. You do not need a long list of certifications or years of experience. We value intelligence, problem-solving ability, willingness to learn, and excellent customer service skills above all else. Responsibilities: End-User IT Support · Provision, configure, and deploy laptops and workstations for employees. · Support users with hardware, software, and connectivity issues. · Install and maintain operating systems, applications, and security updates. · Troubleshoot Microsoft Windows and productivity tools. · Provide onsite and remote support to employees. Smart Office Systems · Support and troubleshoot CCTV, Face Recognition and Access Control systems, Video Conferencing solutions · Routine morning systems checkup · Coordinate with vendors, service providers, our own expert team when necessary. Documentation · Maintain accurate documentation of systems, procedures, and support activities Required Skills & Qualities · Genuine interest in technology and learning new systems. · Good communication skills and professional customer service attitude. · Ability to explain technical concepts to non-technical users. · English proficiency, Russian- and Greek- abilities would be nice · Driving license and own car for extra mobility when needed Technical Requirements Experience with some of the following is desirable: · Microsoft Windows administration. · Active Directory user management. · Laptop and desktop hardware support. · Basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi). · Video conferencing platforms and meeting room systems. · Access control, Face ID, or CCTV systems. · Mobile device support. Nice to Have · Ability to diagnose issues methodically rather than relying solely on documentation. · Experience supporting users in a corporate environment. · Exposure to enterprise IT systems. · Experience with ticketing systems. · Knowledge of cybersecurity best practices. We offer · Competitive salary · Professional and international working environment · Opportunity for professional growth and development · Best office in Paphos · 21 days of paid annual leave · 40 working hours of paid sick leave per year · Public holidays in accordance with the Cyprus Public Holiday calendar
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Typeform is a form builder helping over 150,000 businesses collect data with forms, surveys, and quizzes. The company is fully remote and hires candidates based in the UK, Ireland, Germany, Portugal, or The Netherlands. Product Operations is central to how Product and R&D teams work, creating systems and practices to focus on solving the right problems and delivering products. AI is increasingly important, with teams experimenting with tools like Glean and Claude, automations, agents, and AI usage throughout product development. The role of AI Product Operations Lead involves building and operating internal AI Operations capability for R&D. It requires turning ambiguous opportunities into reliable solutions by identifying high-value AI problems, understanding workflows, designing solutions, building or coordinating delivery, and being accountable for performance after launch. Responsibilities include: — Building and improving a backlog of AI opportunities across R&D, prioritizing impactful AI jobs. — Taking ambiguous problems from discovery to delivery: understanding users and workflows, exploring options, designing systems, implementing, testing, documenting, launching, measuring, and improving. — Designing simple AI-native solutions fitting naturally into workflows, deciding when prompts, automations, integrations, agents, databases, or custom apps are appropriate. — Helping R&D get value from enterprise AI tools like Glean and Claude, partnering with IT and InfoSec on access, configuration, connectors, enablement, and support. — Owning the lifecycle of AI systems including automations, skills, agents, and internal web apps. — Establishing evaluation, testing, reliability, observability, security, and maintenance practices, improving systems over time. — Partnering across R&D to uncover needs, unblock delivery, clarify ownership, and involve experts. — Running and evolving R&D AI governance and enablement practices, providing leaders visibility into work, risks, adoption, and outcomes. — Participating in broader AI governance efforts as an R&D contributor. — Working with Finance and partners to improve visibility into AI tool usage, spend, and value to inform investments. — Exploring and supporting autonomous agents to improve planning, discovery, design, build, evaluation, and management across product development. Requirements: — Strong practical experience applying AI to real-world problems, building usable solutions. — Proven track record taking ambiguous problems from discovery through implementation, testing, adoption, and improvement. — Excellent systems thinking to understand people, processes, tools, data flows, integrations, permissions, and constraints, making trade-offs. — Strong user and workflow discovery skills to understand real jobs and simplify solutions. — Hands-on technical fluency building, modifying, troubleshooting internal workflows, automations, agents, or apps. — Practical experience with modern development tools like GitHub, repositories, pull requests, application hosting, deployment, logging, and troubleshooting. — Ability to manage work independently: prioritizing backlog, handling dependencies and risks, documenting decisions, communicating with stakeholders. — Strong approach to evaluation and reliability, defining "good", testing, collecting feedback, and improving live systems. — Ability to work effectively across technical and non-technical teams, asking questions, challenging assumptions, seeking expert input, and progressing without close supervision. — Good judgment on responsible AI, security, access, governance, and knowing when to involve partners. The role reports to VP of Product Operations and collaborates with Product, Engineering, Design, Research, Data Science, IT, InfoSec, and AI practitioners across Typeform.
About Alps2Alps Alps2Alps is an innovation-driven travel tech company dedicated to travel tailored with love, powered by innovation and a commitment to the Earth. The company develops innovative solutions to drive customer satisfaction and business growth, serving hundreds of thousands of clients. About the role Looking for organized and efficient Dispatchers to coordinate transfer services in real time. The Dispatcher acts as a key contact between clients, drivers, Customer Service, and the Planning team, ensuring smooth communication and handling day-of-service tasks. Responsibilities: — Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team; — Monitor real-time transportation operations, ensuring efficiency and timely service; — Support customers on the day of service, resolving issues or delays; — Use dispatch and communication tools such as IP phones, Slack, and CRM to maintain smooth operations; — Handle unexpected situations effectively to minimize service disruption; — Maintain accurate and up-to-date records in the dispatch system; — Collaborate with other departments to ensure customer satisfaction and operational success. Requirements: — Proficiency in communication platforms: IP phones, Slack, messaging apps; — Experience with dispatch management systems; — Background in logistics, tourism, taxi services, or goods delivery coordination; — Reliable PC, headphones, and microphone for communication; — Stable internet connection for remote work; — Proficiency in English (C1); knowledge of Russian or French is an asset; — Strong understanding of geographic locations within the service areas (Alps); — Ability to collaborate effectively in a team; — Excellent verbal communication and problem-solving skills; — Willingness to work 12-hour shifts, day or night; — Highly adaptable and able to manage unexpected and challenging situations. Work Schedule: — 5 days a week, 12-hour shifts with predetermined schedule (day/night shifts); — Fully remote work (excluding sanctioned countries). Contract details: — Temporary contract until April 20, 2027, with possibility of extension; — First month focused on training and learning; — From second month, performance evaluated based on KPIs. Salary Range: — 700 EUR/month during training and probation (first month); — From second month, salary ranges from €1,500 to €2,000 based on performance and KPIs. Selection process: — Group interview; — Competency-based interview; — Reference check; — Offer.
1 500 – 2 000 €
Simple Life is the #1 AI-powered health coaching app for adults who want to lose weight and enjoy a healthier lifestyle—without the stress or extremes. Our mission is to empower people to feel their best every day. By challenging traditional, restrictive approaches, Simple offers a more sustainable method grounded in ease, personalization, and real-life support. Simple has had over 17 million downloads and more than 300,000 5-star reviews, having helped millions lose weight successfully and sustainably. Simple has earned recognition as Best Virtual Coach and one of the Top 100 AI companies — all thanks to a dedicated global team driving real impact. With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. Задачи: — Lead and execute monetization projects within the CRM team, taking ownership of campaigns that drive revenue growth. — Design and optimize lifecycle journeys with a focus on acquisition, conversion, and win- strategies. — Implement a hands-on approach to CRM operations, managing high volumes of campaigns and ensuring seamless execution. — Develop innovative segmentation and communication strategies through continuous testing and experimentation. — Build a robust A/B testing framework, analyzing results to propose data-driven improvements. — Ensure campaign deliverability and technical soundness, troubleshooting issues and coordinating with engineering teams when needed. — Collaborate closely with Growth, Design, Analytics, and other cross-functional teams to align CRM initiatives with broader business goals. — Monitor and analyze key CRM performance metrics, preparing detailed reports and actionable insights. — Own technical CRM setup, including campaign automation, deliverability optimization, and tool integrations. — Serve as a proactive problem-solver, bringing forward new ideas to improve processes, enhance user experiences, and maximize monetization outcomes. — Maintain a hands-on approach to operational tasks, balancing execution with strategic input. Требования: — 5+ years of CRM experience, both in developing communication strategies and in hands-on execution. — A strong monetization mindset, with the ability to evaluate initiatives based on revenue potential. — Proven track record in customer lifecycle management and implementing strategies that drive measurable revenue growth. — Technical expertise in CRM systems (Braze, Customer.io experience is a plus) and the ability to ensure flawless campaign execution and troubleshooting. — Proficiency in analytical tools, with a results-driven approach to experiment tracking and performance analysis. — Comfortable working in cross-functional environments, particularly in collaboration with Growth teams and developers. — Hands-on operational expertise in managing high-volume communications and setting up CRM workflows. — A proactive problem-solver with a self-starter attitude, eager to bring innovative ideas to the table. — Experience improving email deliverability would be a plus. Условия: — Remote, in-office, and hybrid work opportunities. — The equipment you need to do your job. — A premium SIMPLE subscription. — 21 days annual leave, plus bank holidays (those observed where you live). — Flexible hours. We focus on your results, not how long you spend at your desk. — Competitive salary package commensurate with experience.
250 000 – 300 000 $
3 500 – 4 500 $
98 000 – 106 000 $
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