Middle Dispatcher

About Alps2Alps Alps2Alps is an innovation-driven travel tech company dedicated to travel tailored with love, powered by innovation and a commitment to the Earth. The company develops innovative solutions to drive customer satisfaction and business growth, serving hundreds of thousands of clients. About the role Looking for organized and efficient Dispatchers to coordinate transfer services in real time. The Dispatcher acts as a key contact between clients, drivers, Customer Service, and the Planning team, ensuring smooth communication and handling day-of-service tasks. Responsibilities: — Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team; — Monitor real-time transportation operations, ensuring efficiency and timely service; — Support customers on the day of service, resolving issues or delays; — Use dispatch and communication tools such as IP phones, Slack, and CRM to maintain smooth operations; — Handle unexpected situations effectively to minimize service disruption; — Maintain accurate and up-to-date records in the dispatch system; — Collaborate with other departments to ensure customer satisfaction and operational success. Requirements: — Proficiency in communication platforms: IP phones, Slack, messaging apps; — Experience with dispatch management systems; — Background in logistics, tourism, taxi services, or goods delivery coordination; — Reliable PC, headphones, and microphone for communication; — Stable internet connection for remote work; — Proficiency in English (C1); knowledge of Russian or French is an asset; — Strong understanding of geographic locations within the service areas (Alps); — Ability to collaborate effectively in a team; — Excellent verbal communication and problem-solving skills; — Willingness to work 12-hour shifts, day or night; — Highly adaptable and able to manage unexpected and challenging situations. Work Schedule: — 5 days a week, 12-hour shifts with predetermined schedule (day/night shifts); — Fully remote work (excluding sanctioned countries). Contract details: — Temporary contract until April 20, 2027, with possibility of extension; — First month focused on training and learning; — From second month, performance evaluated based on KPIs. Salary Range: — 700 EUR/month during training and probation (first month); — From second month, salary ranges from €1,500 to €2,000 based on performance and KPIs. Selection process: — Group interview; — Competency-based interview; — Reference check; — Offer.