Вакансии

Location: Singapore Workplace: Remote We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in Singapore, as well as more regionally across APJ, APAC, and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base. Note: This is a remote position, but candidates must be located in Singapore. What you will be doing: - Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings - Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training - Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers - Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers  And of course: - You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone - You will build strong, trusted relationships with colleagues, customers, and partners What you bring along: - Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems - Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer - Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment - Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity - A mindset of teamwork, global engagement, empathy, and solving challenging problems - A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet - The ability to build trusted relationships with colleagues, customers, and partners - You are self-driven, curious, and eager to continuously learn and grow Bonus points: - Experience with ClickHouse - Experience with OSS and open-source technologies, as a user, community member, or contributor - Experience with Azure, GCP or AWS - Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

About the project: This is the next generation of multiplayer gaming, transforming classic poker into an immersive digital spectacle. An interactive competitive platform where players, spectators, and hosts become full-fledged participants in one large-scale shared experience. At the heart of the project is the concept of the Digital Coliseum — a digital arena where every game becomes a public performance, and audience attention becomes the platform’s most valuable asset and the foundation of its in-game economy. About the Role: We’re looking for a 2D Artist to help shape the visual world of a mobile poker game set in a high-life solarpunk future — a stylish, technologically advanced, optimistic vision of tomorrow. You’ll create a wide range of UI elements, game props, customization assets, and thematic visual sets while working within an established art direction. The key challenge is maintaining a strong and consistent visual language across a large amount of diverse content. The ideal candidate understands how to build assets as part of a cohesive visual system, rather than treating each asset as a standalone illustration. The style should feel premium, futuristic, refined, and sophisticated, with a strong solarpunk influence — without visual clutter. Requirements: — Strong understanding of form, color, materials, composition, and stylization. — Ability to work confidently within an established art direction and visual language. — Experience creating game UI, props, icons, customization assets, or casual/mobile game art. — Strong sense of visual consistency and attention to detail. — Ability to create diverse assets that still feel like part of the same game world and visual system. — Understanding of how to keep interfaces clean, readable, and visually balanced, even with a large amount of customization content. — Ability to work independently from briefs and effectively incorporate feedback from an Art Director. — A strong portfolio demonstrating relevant 2D game art and/or UI work. Key Duties: — Create 2D UI and in-game visual elements for a mobile poker game. — Design props and customization assets for player profiles, avatars, poker tables, and the game environment. — Create playing cards, card backs, chips, table elements, accessories, rewards, status elements, and other game assets. — Develop themed visual sets that can transform the overall look of cards, tables, UI, and the game screen around a single theme. — Explore shapes, materials, colors, and details within the established high-life solarpunk / futuristic visual language. — Maintain a consistent level of quality and visual cohesion across a large volume of assets. — Work from art briefs and collaborate closely with the Art Director and UI/UX team. — Take assets through to a polished, production-ready state. Working conditions: — Work remotely from anywhere in the world. — Flexible working hours.

Location: London, United Kingdom - Deliveroo Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Team The Customer Experience team's mission is to be the reason customers keep coming back after they experience a defect with their orders. We do this by redefining customer support and creating experiences that solve customer problems while building trust. We believe that by creating interactions that are effective, empathetic, and highly personalized, our merchants, couriers, and consumers will continue to choose us as we empower local economies around the world. As DoorDash, Wolt, and Deliveroo come together on a unified global platform, we're transforming how customer experiences are delivered around the world. By combining advances in AI with deep operational expertise, we're building products that enable exceptional experiences at global scale while preserving the unique needs of local markets. About the Role We're looking for an experienced product leader to lead one of the most strategic product areas within Customer Experience. This is a truly global role with responsibility across DoorDash, Wolt, and Deliveroo. You'll lead a team of Product Managers responsible for building the products that power our global Customer Experience organization, enabling millions of interactions across dozens of countries every year. As AI rapidly changes how customer experiences are delivered, you'll define how intelligent automation, rich context, and human expertise come together to create faster, more personalized, and more effective outcomes. Your team will build the products that capture the right information, surface the right insights, and continuously improve through intelligent feedback loops. A core part of this role is understanding the unique needs of local markets and translating them into globally scalable products. You'll work closely with regional teams to uncover operational, cultural, and language nuances, then build shared capabilities that deliver a consistent global experience while remaining flexible enough to meet local needs. Working closely with Engineering, Applied AI, Design, Data Science, and Operations, you'll define the long-term strategy for this product area and help shape the future of Customer Experience across DoorDash, Wolt, and Deliveroo. What You’ll Be Doing Define the long-term vision and strategy for a critical product area within Customer Experience across DoorDash, Wolt, and Deliveroo. Lead, coach, and develop a team of Product Managers, fostering a high-performing product organization. Shape how AI and human expertise come together to deliver faster, smarter, and more effective customer experiences. Build products that leverage rich customer and operational context to enable better decisions and more personalized experiences. Create intelligent feedback loops that continuously improve product quality, operational efficiency, and customer outcomes. Partner with regional teams around the world to understand local market needs and translate them into globally scalable solutions. Work closely with Engineering, Applied AI, Design, Data Science, and Operations to bring innovative products to life. Communicate product vision, strategy, and business impact to senior leadership. Requirements You have 7+ years of Product Management experience building impactful products. You have 2-3+ years of experience managing and developing Product Managers. You have experience building products that leverage AI or machine learning to solve meaningful user problems. You have a strong track record of defining product vision, strategy, and roadmaps that deliver measurable business impact. You have experience leading highly cross-functional initiatives across Engineering, Design, Data Science, and Operations. You are equally comfortable thinking strategically and diving deep into execution. You are an exceptional communicator with experience influencing senior leaders and driving alignment across organizations. You have empathy for the users you build for and a passion for creating products that improve customer experiences at global scale. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog . We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Remote, USA Workplace: remote At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern and measure the end-to-end customer experience. Key Responsibilities: Influences others to adopt a different POV. Anticipates potential objections and influences others to mitigate concerns or challenges. Actions and advice typically impact the quality and effectiveness of the team or a group of internal or external customers in the short-term Oversee adhoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources. Solves complex issues or problems where analysis of situations or data requires an in-depth evaluation Integrates best practices in a discipline with others and/or applies advanced technical skills Required Skills & Qualifications: 7 years hands-on experience within  marketing research defining and implementing CX measurement protocols Demonstrated ability to influence business objectives to improve the customer experience Developed analytic skills with ability to use data to influence others Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges Expertise with Excel, PowerPoint, and Power BI Bachelors degree in business, mathematics, or the sciences Preferred Experience: Understanding of the healthcare industry Previous experience working successfully in a SaaS organization #LI-TW1 #LI-Remote PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $113,000 - $126,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Corp - E Professional - 4

Location: Remote or Mississauga Workplace: remote At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Key Responsibilities: Influences others to adopt a different POV. Anticipates potential objections and influences others to mitigate concerns or challenges. Actions and advice typically impact the quality and effectiveness of the team or a group of internal or external customers in the short-term Oversee adhoc quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources. Solves complex issues or problems where analysis of situations or data requires an in-depth evaluation Integrates best practices in a discipline with others and/or applies advanced technical skills Required Skills & Qualifications: 7 years hands-on experience within  marketing research defining and implementing CX measurement protocols Demonstrated ability to influence business objectives to improve the customer experience Developed analytic skills with ability to use data to influence others Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges Expertise with Excel, PowerPoint, and Power BI Bachelors degree in business, mathematics, or the sciences Preferred Experience: Understanding of the healthcare industry Previous experience working successfully in a SaaS organization PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $100,000 - $112,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Corp - E Professional - 4

Задачи: — Общаться с Shopify merchants через live chat, email и calls — Помогать клиентам настраивать приложения и решать технические вопросы — Проводить product demos для новых клиентов — Работать с негативными отзывами и помогать восстанавливать доверие клиентов — Собирать customer feedback и feature requests для product team — Взаимодействовать с Product и Engineering командами — Улучшать support workflows, templates и self-service решения Требования: — Хороший письменный английский — B1+ — Сильные коммуникативные навыки — Проактивность и самостоятельность — Умение самостоятельно разбираться в проблемах — Эмпатия и customer-oriented mindset — Готовность работать с AI-инструментами — Способность быстро осваивать новые продукты и software — Надёжность и самостоятельность при удалённой работе Будет плюсом: — Опыт в Customer Support, особенно в SaaS или e-commerce — Опыт в Sales или Account Management — Опыт работы с Shopify — Знание Intercom, Crisp, HelpScout или Zendesk — Опыт работы с Claude или MCP-based tools Условия: — Full-time, 100% remote — 9 часов в день, включая 1 час обеда — Вечерние/ночные смены по London time — $600–1,000 gross + performance bonuses — 21 день оплачиваемого отпуска — 5 дней оплачиваемого sick leave — 3 месяца probation

Location: Budapest, Budapest, Hungary Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity This role is responsible for overseeing the day-to-day performance and operations of the Customer Service team, ensuring customers consistently receive a high-quality and efficient service. You’ll monitor key performance indicators such as customer satisfaction, productivity, response times and service quality, using these insights to identify trends and drive improvements. You’ll also play an important role in coaching and developing customer service agents, managing workforce schedules, supporting recruitment and partnering with teams such as Learning & Development and other key stakeholders to improve processes and address operational challenges. This is a hands-on leadership role suited to someone who enjoys developing people, solving problems and continuously improving the customer experience. What You’ll Be Doing Overseeing Customer Service Operations, including monitoring and reporting metrics such as customer satisfaction score, productivity, response speed, and any metric that affects the service quality. Ensure good quality of services and strict adherence to processes. Work cross-functionally with stakeholders and support teams to ensure best-in-class customer service. Participate in recruitment activities (screening, interviewing). Day to day responsibilities include: -Ensuring daily operation runs smoothly. Report incidents to stakeholders in a timely manner. -Provide performance monitoring of KPIs, identify trends and issues in Service quality. -Conduct weekly/monthly performance reviews with customer service agents. -Coordinate with the L&D team to conduct ad-hoc pieces of training, and/or re-training. -Conduct process update/improvement projects and workshops. -Communicate business updates, policy changes, and any relevant information to stakeholders in a timely manner. -Planning customer service agent's monthly schedules while managing daily shrinkages What We Look For In You Bachelor’s degree or relevant experience of at least 3 years in leading a team in a call center environment. Experience leading large (>15 members) and diverse teams. Proven experience and knowledge in effective hiring, training, coaching, and people management practices. Strong planning and interpersonal skills as well as process-driven and detail-oriented personality. A team player with the ability to work in a cross-functional environment and to lead complex operational initiatives. Fluency (Verbal & Written) in English is required – other language is a plus. Enthusiastic in new technologies with a strong desire to adopt technologies to improve organization effectiveness & business processes. Willingly to work according to given schedule to support 24x7 operations. Display ownership and accountability for offering solutions to benefit our customers and the business Nice to Haves Additional European language skills are highly desirable. Familiarity with cryptocurrency and/or finance-technology industry. Experience and flexibility working with diversified teams across global offices and time zones. Working knowledge of CRM tools, such as Zendesk. Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite Perks & Benefits Competitive total compensation package L&D programs  for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-GB1 #LI-HYBRID Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Обязанности: — Ведение и развитие закрепленной клиентской базы: удержание клиентов, снижение оттока (churn) и увеличение LTV. — Построение долгосрочных отношений с клиентами, проведение регулярных встреч и коммуникаций. — Сопровождение продлений договоров и периодов обслуживания. — Выявление возможностей для расширения сотрудничества и подключения дополнительных продуктов. — Работа с клиентскими потребностями, возражениями и вопросами по сервису. — Взаимодействие с внутренними подразделениями для решения клиентских вопросов. — Ведение актуальной информации по клиентам в CRM. — Подготовка еженедельной отчетности по клиентскому портфелю. Требования: — Высшее образование. — Опыт работы от 2 лет в Customer Success, Account Management, B2B-продажах или работе с корпоративными клиентами. — Желателен опыт работы в B2B SaaS, HR-tech или аналогичных цифровых продуктах. — Уверенное владение CRM и ПК. — Навыки деловой переписки, переговоров и проведения клиентских встреч. — Понимание принципов Customer Success, retention, churn, renewal, expansion и LTV. — Умение выявлять потребности клиентов и работать с возражениями. — Аналитическое мышление, ответственность и клиентоориентированность. — Умение выстраивать долгосрочные отношения с клиентами. — Узбекский язык; русский и английский — на уровне, необходимом для работы. Условия: — Работа в команде Customer Success. — Работа с B2B-клиентами и цифровым SaaS/HR-tech продуктом. — Возможность влиять на удержание и развитие клиентского портфеля. — Обучение и профессиональное развитие. — Гибкое начало рабочего дня в промежутке с 08:00 до 10:00 с сохранением 8-часового рабочего дня.

Location: Sydney, Australia About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As Head of Customer Success, APAC at Anthropic, you will build and lead our Customer Success function across Asia Pacific. You will scale a team of managers and CSMs who help our most strategic APAC customers realize the full value of Claude. This is a foundational leadership role: you will establish how we run CS in the region, hire and develop a multi-market team of managers, and partner closely with your global counterparts to deliver a globally consistent customer experience while localising where it matters. APAC is not one market. You will lead across India, Japan, Korea, ASEAN, and Australia and New Zealand (ANZ), each with its own buying culture, regulatory context, language needs and pace of AI adoption. You will work hand-in-hand with global GTM, Product and Engineering leaders to shape our APAC CS strategy, take APAC customer priorities back into the business, and drive adoption, retention and growth across some of the most exciting markets in the world. Key responsibilities Build and lead a multi-layered Customer Success organisation across APAC, managing managers and scaling the team responsibly as our APAC business grows. Define and execute the APAC CS strategy in close partnership with global CS leadership, aligning with the global agenda while localising approach, motion and programmes for APAC market dynamics. Own CS business outcomes including customer health, retention, expansion and satisfaction across APAC accounts. Hire, develop and coach a high-performing team of CS managers and individual contributors, building a culture that reflects Anthropic's values across Asia's diverse geographies, languages and working cultures. Partner with global CS, Sales, Product and Engineering teams so the voice of APAC customers reaches decision-making forums. Establish scalable processes, playbooks and operating cadences that work across APAC time zones (India to Japan, Korea and ANZ) and overlap responsibly with global teams. Represent Anthropic with senior customer stakeholders across APAC, leading executive engagements, QBRs and strategic account conversations with enterprises, digital natives, startups and public sector bodies. Build strong working relationships with APAC channel and cloud partners, and with systems integrators and consulting firms that shape enterprise AI adoption in the region. Contribute to global CS strategy as a senior leader, bringing an APAC perspective to team planning, segmentation and prioritisation. Help shape how we deploy AI responsibly with customers across APAC's varied regulatory environments, including data residency, privacy and sector rules in markets such as India, Japan, Korea, Singapore and Australia. Minimum qualifications 15+ years of experience in management consulting, technology consulting, professional services or customer-facing advisory roles, with a track record of advising senior client executives on complex transformation programmes. Experience building and leading multi-market Customer Success or Technical Success organisations, including managing managers Track record of scaling CS teams across APAC at enterprise software, SaaS or AI/ML companies Demonstrated ability to balance global alignment with regional localisation across multiple APAC markets and cultures. Strong people leadership: a clear philosophy on hiring, coaching and developing managers and senior ICs. Experience owning enterprise customer relationships and driving measurable business outcomes (retention, expansion, adoption) in APAC markets. Strong executive presence and the ability to represent a company credibly with C-suite stakeholders across APAC. Excellent cross-functional partnership skills, particularly working across time zones with global leadership teams. Preferred qualifications Experience leading Customer Success across APAC Working fluency in an APAC language (for example Japanese, Korean or an ASEAN language) or a strong record of leading teams that operate in those languages Experience standing up a CS function in a new APAC market from the ground up Background in API products, developer platforms or consumption-based business models Familiarity with AI/ML technologies and the ability to explain complex technical concepts to business audiences Experience working with APAC hyperscaler, channel and SI partners on joint customer delivery Track record of influencing global product roadmaps through structured customer feedback from APAC markets Passion for responsible AI development and deployment Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Задачи: — Владение и управление инфраструктурой доказательств от клиентов, поддерживающей управляемые продажи. — Определение творческого и редакционного стандарта для качественных клиентских историй. — Руководство агентствами, которые выполняют написание, видео и дизайн. — Обеспечение доставки доказательств продавцам и клиентам в ключевые моменты для коммерческого эффекта. — Управление результатами программы и операционной дисциплиной, измерение влияния доказательств на воронку продаж, коэффициенты выигрыша и скорость цикла продаж. — Тесное сотрудничество с командами продаж, успеха клиентов, поддержки кампаний и продуктов для приоритизации доказательств по всем продуктам Dropbox, включая AI, мультипродуктовую платформу и приоритетные вертикали. Требования: — Более 8 лет опыта в B2B контент-маркетинге, клиентском маркетинге или поддержке продаж. — Опыт создания и управления программой доказательств клиентов, активно используемой в живых циклах продаж. — Глубокое понимание сложных B2B циклов продаж и необходимого доказательства на каждом этапе. — Опыт сотрудничества с аккаунт-менеджерами и SDR для создания коммерчески эффективного контента. — Креативный и редакторский опыт с умением задавать стандарты, писать брифы, управлять агентствами и редактировать материалы. Предпочтительные квалификации: — Владение платформами Highspot, Seismic, DocSend или аналогичными. — Опыт работы с Salesforce для атрибуции кампаний и аналитики воронки продаж. — Опыт поддержки корпоративных или управляемых продаж в SaaS. — Опыт разработки доказательств для AI продуктов, продуктов рабочих процессов или мультипродуктовой платформы. — Знакомство с программами отзывов G2 и стратегией клиентского голоса. — Опыт сотрудничества с маркетинговыми операциями и аналитикой контента. — Опыт разработки доказательств для приоритетных вертикалей, например маркетинга, креатива, архитектуры, инженерии и строительства. Условия: — Удалённая работа из Канады (выбор локаций). — Полная занятость. — Годовой оклад от $142,800 до $193,200 CAD. Дополнительно: — Навыки работы с AI для усиления человеческого суждения. — Важность осознанности, суждения, адаптивности и коммуникации в работе.

Location: Mexico; Argentina; Colombia; Honduras; El Salvador We are looking for an experienced Tekla Steel Detailer to support a U.S. steel fabrication company specializing in structural steel, custom stairs, railings, and architectural metalwork. This remote position is ideal for someone who understands how steel is fabricated and installed and can translate architectural and structural drawings into accurate Tekla models and complete shop drawing packages. Experience detailing stairs, railings, and miscellaneous steel is particularly important, along with the ability to work independently and communicate effectively with a U.S. team. Responsibilities Develop detailed 3D models in Tekla Structures for custom stairs, railings, landings, brackets, structural framing, and related steel components. Produce shop drawings, assembly drawings, single-part drawings, erection drawings, and material lists. Interpret architectural and structural drawings, project specifications, and field measurements. Detail connections, plates, anchors, bolts, and welds in accordance with approved engineering information and fabrication standards. Coordinate steel components with adjacent materials, including glass, wood, and concrete. Identify missing information or conflicting dimensions and prepare clear requests for information. Incorporate approval comments, field updates, and design revisions into models and drawings. Review deliverables for accuracy, completeness, and fabrication and installation requirements. Collaborate with project managers, engineers, and fabrication teams throughout the detailing process. Requirements At least 4 years of steel detailing experience , with strong proficiency in Tekla Structures . Demonstrated experience detailing steel stairs, railings, and miscellaneous metals . Previous experience supporting U.S. steel fabrication or construction projects . Ability to independently develop fabrication drawing packages from architectural and structural documents. Practical understanding of steel fabrication, connections, welding symbols, tolerances, and installation considerations. Familiarity with imperial measurements and U.S. steel detailing conventions. Strong written and spoken English. Ability to manage revisions, meet deadlines, and coordinate with a team during U.S. Eastern Time business hours. A portfolio showing relevant Tekla models and shop drawings. Preferred Qualifications Experience with custom architectural steelwork, exposed steel, and high-end residential projects. Experience detailing structural framing, including beams, columns, and bracing. Experience with stainless steel, aluminum, or other architectural metals. Familiarity with AutoCAD and producing CNC/NC or DXF files for fabrication. Experience working directly with steel fabricators and addressing shop or field questions. Benefits Work for the most exciting companies in the North American Market. Flexible schedules. Work from anywhere. Highly competitive compensation.

Задачи: — Помогать проектировать, выполнять и постоянно улучшать взаимодействия с клиентами по модели масштабируемого Customer Success: новые клиенты/ввод в эксплуатацию, проверки состояния, продления, проактивные обращения — Владеть конкретными процессами или программами в модели, от проектирования до исполнения и измерения — Принимать решения по нестандартным ситуациям, отличая те, что подходят под сценарий, требуют творческого решения или эскалации — Проектировать и вести массовые взаимодействия с клиентами: вебинары, цифровые кампании, масштабные коммуникации — Выявлять закономерности в взаимодействиях с клиентами и переводить их в улучшения процессов — Поддерживать техническую компетентность, уверенно говорить о сервисах Expel, операциях безопасности и типовых интеграциях — Обучать и наставлять младших сотрудников по исполнению процессов и работе с клиентами — Вносить вклад в проектирование операционной модели масштабирования: требования к системам, автоматизация, метрики Требования: — Опыт работы в Customer Success, управлении аккаунтами или взаимодействии с клиентами не менее 2 лет — Минимум 2 года опыта в сфере безопасности (операции, продукты, консалтинг, GRC, реагирование на инциденты) — Желателен опыт работы в масштабируемой или цифровой модели Customer Success — Опыт проектирования или значительного улучшения клиентских процессов или сценариев — Уверенность в работе с большим объемом задач и частой сменой контекста — Отличные письменные коммуникативные навыки, адаптация под разные сегменты клиентов — Умение принимать решения по применимости сценариев, творческим решениям и эскалации — Глубокое понимание безопасности: MDR, EDR, SIEM, NDR, облачная безопасность и построение программ безопасности — Знакомство с платформами Customer Success, системами тикетов и инструментами автоматизации, с мнением о том, что работает Условия: — Годовая зарплата от $93,900 до $136,200 плюс бонусы и акции — Неограниченный оплачиваемый отпуск, гибкость в выборе места работы — До 24 недель отпуска по уходу за ребенком — Отличные медицинские льготы — Требование иметь разрешение на работу в США — Компания обеспечивает равные возможности и поддержку для людей с инвалидностью

Задачи: — Владение и управление портфелем самых стратегических и сложных аккаунтов организации, фокус на долгосрочной стратегии, направленной на реализацию ценности, удержание и расширение — Построение и поддержание отношений на уровне руководителей с заинтересованными сторонами клиентов, выступая старшим голосом клиента для руководства — Взаимодействие с отделами продаж, сервисной доставки, продуктового отдела, поддержки и исполнительных команд для устранения препятствий и достижения результатов — Выступать в роли авторитета по эскалации для самых сложных клиентских ситуаций, охватывающих технические, коммерческие и операционные области — Перевод уроков, извлечённых из сложных взаимодействий, в улучшенные программы и практики Customer Success — Предоставление стратегических рекомендаций для критического планирования аккаунтов, управления рисками и стратегии продления/расширения — Сотрудничество с Principal TAM, продажами и инженерными командами по долгосрочному планированию роста — Проведение исполнительных бизнес-обзоров и отчетности на основе ценности; отслеживание ключевых метрик и KPI по внедрению, расширению и состоянию аккаунтов Требования: — Более 10 лет опыта в Customer Success, управлении аккаунтами или смежной клиентской роли с доказанным успехом в управлении сложными корпоративными отношениями — Сильное исполнительное присутствие и авторитет на уровне C-suite — Способность вести кросс-функциональные инициативы без прямого руководства — Глубокий опыт разработки и реализации долгосрочной стратегии аккаунтов, продвинутые навыки решения проблем в неоднозначных условиях — Отличные письменные и устные коммуникативные навыки, включая уровень общения с руководством — Сильные аналитические, организационные и планировочные навыки — Хорошее понимание моделей повторяющегося дохода, стратегии роста клиентов и согласования уровней обслуживания/контрактов — Опыт работы в среде сервисной доставки или управляемых услуг с хорошим пониманием IT-инфраструктуры и концепций безопасности — Практический опыт в области информационной безопасности и применение принципов кибербезопасности для клиентов Условия: — Удалённая работа — Полная занятость — Зарплата от $63,250 до $109,250 в год

Задачи: — Управление здоровьем клиентов, удержанием и рисками в портфеле, совместно с отделами продаж и продления контрактов. — Создание, поддержка и выполнение планов успеха клиентов для приоритетных аккаунтов с четкими бизнес-целями, этапами и ответственными. — Проактивное выявление рисков продления и оттока, разработка планов сохранения и отслеживание мер по их снижению. — Выявление и квалификация возможностей расширения (кросс-продажи, апселл, расширение кейсов использования) и сотрудничество с отделом продаж для их продвижения. — Перевод целей клиентов в измеримые результаты и обеспечение отслеживания прогресса. — Регулярный анализ данных использования, оценок здоровья и телеметрии для выявления пробелов, стимулирования внедрения и предотвращения снижения ценности. — Проведение обзоров, ориентированных на ценность (например, планы успеха, обзоры бизнес-результатов), связывая использование продукта с бизнес-результатами. — Построение и поддержание доверительных отношений с контактными лицами, владельцами проектов и спонсорами бизнеса. — Проведение регулярных встреч, воркшопов и обзоров управления, адаптированных к сегменту клиентов и стадии жизненного цикла. — Сбор и распространение обратной связи от клиентов, обеспечение решения проблем и обмена опытом внутри компании. — Выявление и развитие адвокатов клиентов для использования в отзывах, кейсах и мероприятиях. — Поддержание точности данных клиентов в инструментах управления успехом клиентов и CRM. — Использование стандартизированных методик и процессов для внедрения, развития и подготовки к продлению. — Подготовка и поддержка планов успеха аккаунтов для руководства с ясной видимостью статуса, рисков и возможностей. — Внесение вклада в постоянное улучшение процессов, шаблонов и лучших практик управления успехом клиентов. — Сотрудничество с отделами продаж, поддержки, инженерии, продуктового менеджмента и профессиональных услуг для координации стратегии аккаунтов, управления эскалациями, обмена инсайтами и согласования проектов. Требования: — Опыт работы в Customer Success, Account Management, консалтинге или аналогичной клиентской роли в B2B SaaS / корпоративном ПО. — Подтвержденный опыт управления портфелем средних и крупных корпоративных клиентов и достижения целей по удержанию. — Глубокое понимание моделей подписки / повторяющихся доходов и факторов оттока и расширения. — Умение уверенно взаимодействовать с техническими и нетехническими заинтересованными сторонами (от администраторов до директоров/вице-президентов). — Навыки работы с данными и дашбордами (использование, здоровье, NPS/CSAT) и преобразование инсайтов в конкретные действия. — Отличные коммуникативные, презентационные и навыки рассказывания историй. — Сильные организационные навыки и управление временем с возможностью приоритизации нескольких аккаунтов и рабочих потоков. Преимущества: — Опыт в области Identity & Access Management (IAM), безопасности или смежного корпоративного SaaS. — Практический опыт работы с платформами Customer Success (например, Gainsight, Totango, ChurnZero) и CRM (например, Salesforce). — Опыт проведения квартальных/ежегодных обзоров и построения структурированных планов успеха. — Опыт работы с распределенными / глобальными командами. Условия: — Полная занятость. — Удаленная работа. — Гибкая и совместная рабочая среда. — Конкурентные льготы и бонусы, включая щедрый отпуск, родительский отпуск, прогрессивные медицинские опции, пенсионные программы, компенсацию проезда (в некоторых локациях), возможности для обучения. — Компания поддерживает инклюзивность и разнообразие, равные возможности для всех кандидатов.

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. Responsibilities: — Serve as a named resource and partner for customer organizations. — Build and maintain trusting relationships, acting as a technical resource for day-to-day operational needs. — Act as a point of contact for any major customer incidents, managing expectations and communications through resolution. — Analyze customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks. — Act as the voice of the customer internally to advocate for their needs. — Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs. — Provide proactive guidance on Ping's features based on the customer's interests and business objectives. — Occasionally travel to customer sites and be available for some after-hours or weekend coverage as needed. — Willingness to be a hands-on contributor. Qualifications: — Minimum of 4 years of related experience in Customer Success / Experience. — Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. — Strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions. — Naturally curious and proactive approach to uncovering adoption blockers and risks. — Experience with SFDC, Gainsight, or equivalent CRM systems. — Solid technical understanding of Cloud Solutions. Salary Range: $76,000 - $95,000 + variable pay In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: — Flexible, collaborative work environment. — Growing company with innovative, can-do startup values. — Employee Resource Groups creating a sense of belonging. — Regular company and team bonding events. — Competitive benefits and perks. — Global volunteering and community initiatives. Benefits: — Generous PTO & Holiday Schedule — Parental Leave — Progressive Healthcare Options — Retirement Programs — Opportunity for Education Reimbursement — Commuter Offset (Specific locations) Ping is committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. They are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Location: United States What the Role Is As the CS Enablement Program Manager, you’ll be the business owner of the systems that make both our human agents and AI agents effective, starting with the quality and integrity of the knowledge they rely on. As a highly autonomous, high-judgment IC, you’ll build and continuously improve the knowledge base, SOPs, training, and AI-powered workflows that underpin Customer Support across Babylist and Babylist Health. You’ll bring deep operational rigor and a strong understanding of how AI is changing customer support—using the technology in your own work while designing systems that make it more effective across the organization. This is a greenfield opportunity to build the CS Enablement function at a tech-first consumer company: identifying where knowledge, policies, and workflows break down, and partnering across CS, BizOps Tech, Product, and Analytics to build a support system that gets smarter and more reliable as we scale. Who You Are Deep expertise in Support Operations, Enablement, or Knowledge Management : you've owned documentation, workflows, and operational strategy in high-volume environments. Can build and manage a knowledge base from scratch (Zendesk, Gladly, Help Scout, Notion, Guru, or similar), organizing content and maintaining accuracy at scale so both humans and AI systems can use it effectively. Can design for a hybrid AI-agent and human-agent support organization : structuring content for AI consumption, writing effective prompts, evaluating output quality, and calling the line between what's automated and what stays human-owned. Can write clear, usable SOPs for complex, multi-step, or edge-case scenarios, and know when to automate them instead. Can build and deliver training that actually changes how people work : onboarding, process rollouts, tool adoption, AI workflow enablement. Strong analytical instincts : you can read support data (ticket trends, contact drivers, resolution times) and turn it into decisions about what to fix, automate, or rebuild. Comfortable being the first person to do this job. This space doesn't have an established playbook in customer support yet, you'll be creating it. Effective cross-functional partner who can work with BizOps, Product, Analytics, and engineering-adjacent teams to drive real change, not just executing within your own lane. Demonstrated track record of using AI to do your own work better . At Babylist every team uses AI daily. You're already using it daily to move faster and improve your output, and have real opinions about when it works and when it doesn't. How You Will Make An Impact Build the CS Enablement program from the ground up: create the systems that keep agents (human and AI) current on knowledge base, training, and copilot content as product changes accelerate. Move support operations from AI-assisted to AI-native: rebuild workflows, documentation, and training so AI is the default operating model. Build and maintain the knowledge base that serves as the source of truth for both AI systems and human agents, structured for AI consumption and kept accurate as products and policies evolve. Close existing content gaps and continuously identify how to reduce unnecessary escalations and drive meaningful improvement in chatbot coverage and resolution rate. Lead the implementation of an AI copilot and bring usage to 90%+ of agent interactions by making the copilot genuinely useful (better source material, better prompt design). Build agent confidence through scalable training that teaches people when to trust AI, when to override it, and how to give feedback that improves it. Create SOPs for complex scenarios so cases get handled consistently, audit and streamline fragmented workflows, and design new processes with AI built in from the start. Partner with the CS Analyst to identify top contact drivers and documentation gaps, then act on them. Establish feedback loops with frontline agents so the system keeps improving instead of just when someone notices a problem. Why This Role You'd be defining a role that doesn't have a template yet. "AI-native CS enablement" isn't an established discipline in customer support. You won't be applying someone else's playbook, you'll be writing it. The foundation is still forming, and that's the opportunity. Most of the knowledge base, SOPs, and AI workflows don't exist yet, so the systems you build become how the org operates for years. You'll have real influence on the roadmap, not just execution against it. You're setting the agenda with BizOps Tech, Product, and Analytics on what gets fixed, automated, and rebuilt next. Your success is directly visible in the numbers that matter to the business : chatbot deflection, copilot adoption, CSAT. This isn't a support role in the background, it's core to how CS scales. About Compensation We use a market-based approach to compensation. The starting salary range for this role is: $140,000 to $170,000 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Who We Are Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more — generating $750M in revenue in 2025. Building the generational brand in baby, Babylist is reshaping the $235B kids and baby market and helping parents feel confident, connected, and cared for at every step. Our Ways of Working Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up. Why You Will Love Working At Babylist Our Culture We work with focus and intention, then step away to recharge We believe in exceptional management, and we invest in the tools and the time to connect with colleagues We build products that positively impact millions of people's lives AI is part of how we work, not a side experiment. You'll have leading tools like Claude and ChatGPT from day one, with no waiting on access, so the busywork gets handled and your judgment goes where it counts Growth & Development Competitive pay and meaningful opportunities for career advancement We believe technology and data can solve hard problems We're committed to career progression and performance-based advancement Benefits Company-paid medical, dental, and vision insurance Retirement savings plan with company matching and flexible spending accounts Generous paid parental leave and PTO Winter Wonder Week: the whole company takes a paid week off at the end of the year, whether or not you celebrate anything, so everyone's out at once and comes back refreshed Remote work stipend to set up your office Perks for physical, mental, and emotional health, parenting, childcare, and financial planning Important Notices Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity. AI is part of how we work at Babylist. We expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles. How We Review Applications We use AI throughout our hiring process to help review, screen, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person. Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone. Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles at babylist.com/careers.

Location: Dublin, Ireland WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and customer success planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re a builder who loves helping customers solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role.   This role will be based in Dublin. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.   WHAT YOU'LL ACHIEVE: - Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and as a result, Notion sees high NRR - Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers - Shape customer outcomes, strengthen executive and team-level partnerships, and contribute directly to predictable revenue through retention, renewal, and expansion impact - Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion - Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts - Co-define, build, and manage against customer success plans that help every customer achieve their desired objectives and realize measurable value - Learn Notion’s product and the broader AI ecosystem inside and out so you can be the best build-beside partner for customers navigating new ways of working - Innovate and iterate on Outcomes Architect programs that retain and grow customers while mitigating churn or contraction risk   SKILLS YOU'LL NEED TO BRING: - Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment - Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans - Technical fluency and genuine comfort building live in software—you can co-design, configure, and troubleshoot with customers in the room - Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy - Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts - You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems - You’re obsessed with AI, constantly building with the newest tools and learning new ways of working - Additional languages   NICE TO HAVES: - Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software - Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path - Familiarity with usage-based or consumption-based models and the ability to connect adoption patterns to commercial outcomes - Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams - Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €89,000 - €100,000 per year.   By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21   #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Location: Madrid, Spain Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. We are looking for a Customer Service Officer (L1) to support our Team in Madrid! You'll provide frontline human support for customers using a global card issuing and embedded finance solution, covering onboarding, day-to-day product support, chatbot-to-human hand-offs and ownership of cases requiring escalation to specialist internal teams or external financial partners. When the chatbot hits its limit, you're the one customers actually talk to and every case you take on, you see through to the end. Reporting to the Customer Service & Customer Success Team Lead. What is AlephPay? AlephPay is the business card built for digital advertising and designed to become your primary card for all business spend. It combines flexible credit, reliable payments, spend control, and rewards in one solution, covering everything from media spend to everyday expenses, so your campaigns keep running without interruption. You can create dedicated virtual cards for clients, campaigns, teams, or other business needs while keeping full visibility and control over company spending. AlephPay also simplifies expense management and reconciliation, making it easier for finance teams to manage all business spend in one place. And because it's built around advertising, AlephPay rewards the way you already spend: eligible ad spend earns media rewards you can reinvest into your campaigns, while everyday business purchases unlock additional benefits that help your business grow. What You’ll Do Customer Support & Onboarding Be the first point of contact for customers, helping them get started and use the product with confidence Walk new customers through setup, so they understand how the product works and how to use it day to day Answer questions about cards, transactions, currency exchange (FX), payments and how the product works Take over from the chatbot when customers need a real person, replying to chats and messages from the client dashboard Case Management & Escalations Solve most customer questions yourself (first-line support) and recognise when a case needs a specialist Escalate complex cases (second- and third-line support) to our banking, card-issuing and payment-processing partners and to colleagues in other teams Follow each case until it is resolved, chase for updates and keep the customer informed along the way Keep clear, accurate case records and flag problems that keep coming up, so we can fix them at the source Continuous Improvement Collect customer feedback and use it to improve our FAQs, chatbot answers, onboarding guides and support processes Help us hit our service targets: fast replies, quick resolutions and happy customers What You Need For This Role Customer Service, Operations or customer-facing experience, ideally in payments, fintech, banking or e-commerce Knowledge of card issuing, FX, payments, card acquiring and/or e-commerce is highly desirable Strong communication, problem-solving and case-management skills Comfort with digital support tools, dashboards and chatbot-assisted customer journeys Fluent English ; Baltic language, Slovak, German or Slovenian is a strong plus What Will Make Us Really Love You You bring a track record of success in a similar role, with hands-on experience. You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table. You anticipate challenges before they arise and take initiative to find effective solutions. You have an eye for detail. You thrive on teamwork but also bring a driven, goal-oriented spirit. You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends. You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way. What You’ll Love About Us We care about your individuality by giving you freedom to grow and create within the company, regardless of your position Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets. We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated. Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents. At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising. In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 27,200. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH