Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Phone Operations Specialist L2
About the job
Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist II role is the second tier on the Level 2 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.
Responsibilities
In this role, you’ll:
Provide support to Twilio customers inquiries received by email to ensure customers have an excellent experience with Twilio.
Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core areas and basic questions across multiple areas.
Log customer interactions and tag/categorize issues accordingly, Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
Respond to and action incoming carrier partner notifications.
Quickly and confidently manage complex issues in a timely manner for customers and internal teams with transparency with all the respect.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Willingness to work flexibly in rotational schedules.
You have 4-6 years of experience working with global customers in the operations in the customers facing teams, preferably within an eCommerce or Telecommunications organization.
You have basic technical skills including basic SQL and an understanding of APIs and data analytics.
You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data.
You are detail-oriented with great organizational skills and comfortable with ambiguity.
You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner.
You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust.
You have good time management and organizational skills and are comfortable working under pressure.
Desired:
Hands-on experience in SQL, Looker, Tableau or similar data extraction and data visualization tools.
Experience & understanding APIs and related technologies.
Background in telecommunications is desired.
Location
This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
A Day in the Life The Training & Education Manager will have a significant impact on the success of Robotics' growth of the business across by executing technical, clinical and skill training focused on sales, system implementation and customer support.
Responsibilities:
— Develop business relationships with existing international clients
— Find and attract new clients, develop distribution
— Increase sales volumes and expand the product range
— Achieve sales plans for assigned territories
— Participate in international exhibitions
— Plan and coordinate deliveries
— Ensure document flow with clients
— Develop and implement an effective strategy for entering new markets/countries
— Resolve work-related issues and disputes
Requirements:
— Knowledge of the basics of foreign trade
— Skill in giving presentations
— At least 3 years of active B2B sales and FMCG distribution development experience
— Proficiency in English and Arabic
— Confident PC user, advanced Excel, MS Excel
Benefits:
— Opportunity to work with a high-quality, popular product known, valued, and loved by customers worldwide
— Gain new experience in a dynamic company committed to integrated business development with partners and clients
Dubai
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Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Onboarding Operations Specialist (L1).
About the job
Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.
Responsibilities
In this role, you’ll:
Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.
Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
Log customer interactions and tag/categorize issues accordingly.
Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
Respond to and action incoming carrier partner notifications.
Quickly and confidently triage complex issues to the Level 2 team.
Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas.
Work independently to troubleshoot/determine resolution for issues across the entirety of your team's domain.
Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio.
Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly.
Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly.
Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes.
Experience Required: 1 - 3 Yrs*( depending on candidature)
Strong technical background need not apply
Previous experience into Advanced Email writing, handling international escalations(voice, chat and email)
International stakeholder handling
Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team
Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded
Previous experience into doing root cause analysis
Ready to take up additional tasks depending on requirements
You’re empathetic and customer centric to the core.
You’re a clear verbal and written communicator.
You’re introspective and committed to continuous self-improvement.
You’re capable of learning quickly and mastering complicated systems.
You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
You’re able to complete tasks in core areas within SLAs
Desired:
Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage
Location
This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Japan; China; Global; Canada; Hefei, China; Nagoya, Japan; Oosaka, Japan; Yokohama, Japan; Beijing, China; Shanghai, China; Changsha, Hunan Province, China; Dalian, China; Jinan, China; Tokyo, Japan; South Korea
Workplace: remote
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MAIN PURPOSE OF THE JOB
We are looking for translators with experience in translating patents from English into Japanese (native-level fluency of Japanese) for a patent translation project.
MAIN DUTIES
Translate Biology, Chemistry patent documents from English into Japanese with original meaning conveyed in a manner that is readable and understandable to target audience.
Additional Job Description
Tool: XTM
Volume per week: +5,000 words per week
Start date: ASAP
Requirements
Have strong experience of Patent Translation such as
Biology, Chemistry
.
Native level fluency of Japanese
At least 3-years' experience in translating patent
Good at using CAT Tools, such as, XTM and Trados etc.
Prompt responses on emails
If you are interested in this position, please send us your CV.
Look forward to hearing from you.
УдалённоJapan; China; Global; Canada; Hefei, China; Nagoya, Japan; Oosaka, Japan; Yokohama, Japan; Beijing, China; Shanghai, China; Changsha, Hunan Province, China; Dalian, China; Jinan, China; Tokyo, Japan; South Korea
Location: Santiago, Chile; Mexico
Workplace: remote
OVERVIEW
Are you tech-savvy? Have a passion for quality? We are looking for Data Raters to work on projects aimed at advancing AI technologies. Join us for a unique chance to kickstart your career in the AI field!
This project is an excellent starting point for entry-level candidates. We offer comprehensive learning support, making it a great opportunity to gain experience in data annotation and data rating within the AI field—an industry currently in high demand for skilled specialists, especially those with expertise in localization and linguistic proficiency.
MAIN DUTIES
- Follow project-specific guidelines to conduct research on e-commerce data.
- Evaluate the usefulness of product filters and results based on the research.
- Rate the e-commerce data according to the guidelines provided.
Project Details
Start Date: Immediately after completing the qualification process
Duration: Ongoing
Schedule: This is a freelance opportunity; the workload is based on project needs. Weekly hours may vary.
Employment Type: Freelance/Independent Contract
Location: Remote
Language: Spanish
Pay Rate: $6/hour - Based on tasks completed
By applying, you'll become part of our Freelance community, opening doors to a range of projects tailored to your skills and availability, particularly highlighting localization and linguistic expertise.
Payment rates for future projects may vary, ensuring fair compensation that reflects your location, industry, and skill set.
Joining us means contributing to our current project and becoming part of our dynamic network.
This is a unique chance to enhance global user experiences and apply your language skills in meaningful ways.
Requirements
Fully Proficient in Spanish
Linguistic competency in English equal to the following: ILR Level 5 or CEF C2
Must be located in Chile/ Mexico
Web-savvy and able to work in a fast-paced environment
Preferably previous experience in Search Relevance tasks, experience with e-commerce searches/websites
Excellent online research skills
Attention to detail
Performing enough research during the allocated time, working within short throughputs
Reliable computer system and internet connection
Ability to follow instructions in English and comply with the project conventions and rules expected by the client
Must sign a Non-Disclosure Agreement to protect client confidentiality
Must pass training and a required quality test before starting work
When you join Welocalize, you have the opportunity to bring your career to the next level:
... receive steady volume of work and long-term partnership {where this applies}
... professional development: work on exciting projects that will empower you keep learning and growing
... work with multicultural, international team with a great variety of documents and content types
... 24-hour 6-day a week support from our Community team.
If this opportunity sounds appealing to you, apply below.
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
Location: Chile; Argentina; Brazil; Turkey
Workplace: remote
OVERVIEW
Are you tech-savvy? Have a passion for quality? We are looking for Data Raters to work on projects aimed at advancing AI technologies. Join us for a unique chance to kickstart your career in the AI field!
This project is an excellent starting point for entry-level candidates. We offer comprehensive learning support, making it a great opportunity to gain experience in data annotation and data rating within the AI field—an industry currently in high demand for skilled specialists, especially those with expertise in localization and linguistic proficiency.
MAIN DUTIES
- Follow project-specific guidelines to conduct research on e-commerce data.
- Evaluate the usefulness of product filters and results based on the research.
- Rate the e-commerce data according to the guidelines provided.
Project Details
Start Date: Immediately after completing the qualification process
Duration: Ongoing
Schedule: 20 hours per week
This is a freelance opportunity; the workload is based on project needs. Weekly hours may vary.
Employment Type: Freelance/Independent Contract
Location: Remote
Language: German
Pay Rate: $7/hour - Based on tasks completed
By applying, you'll become part of our Freelance community, opening doors to a range of projects tailored to your skills and availability, particularly highlighting localization and linguistic expertise.
Payment rates for future projects may vary, ensuring fair compensation that reflects your location, industry, and skill set.
Joining us means contributing to our current project and becoming part of our dynamic network.
This is a unique chance to enhance global user experiences and apply your language skills in meaningful ways.
Requirements
Fully Proficient in German
Linguistic competency in English equal to the following: ILR Level 5 or CEF C2
Must be located in Chile/ Brazil/ Argentina/ Turkey
Web-savvy and able to work in a fast-paced environment
Preferably previous experience in Search Relevance tasks, experience with e-commerce searches/websites
Excellent online research skills
Attention to detail
Performing enough research during the allocated time, working within short throughputs
Reliable computer system and internet connection
Ability to follow instructions in English and comply with the project conventions and rules expected by the client
Must sign a Non-Disclosure Agreement to protect client confidentiality
Must pass training and a required quality test before starting work
When you join Welocalize, you have the opportunity to bring your career to the next level:
... receive steady volume of work and long-term partnership {where this applies}
... professional development: work on exciting projects that will empower you keep learning and growing
... work with multicultural, international team with a great variety of documents and content types
... 24-hour 6-day a week support from our Community team.
If this opportunity sounds appealing to you, apply below.
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
Location: Suriname; India; Philippines; Nigeria
Workplace: remote
OVERVIEW
Are you tech-savvy? Have a passion for quality? We are looking for Data Raters to work on projects aimed at advancing AI technologies. Join us for a unique chance to kickstart your career in the AI field!
This project is an excellent starting point for entry-level candidates. We offer comprehensive learning support, making it a great opportunity to gain experience in data annotation and data rating within the AI field—an industry currently in high demand for skilled specialists, especially those with expertise in localization and linguistic proficiency.
MAIN DUTIES:
*Follow guidelines to check the quality of filters and options in desktop and mobile views.
*Check if filters and options help customers make decisions or suggest good alternative products.
*Ensure filters and options match what customers are looking for based on their queries.
*Determine if the filters and options are relevant and reflect the customer’s preferences.
*Review your assessments for accuracy and consistency
Project Details
Start Date: Immediately after completing the qualification process.
Duration: Ongoing
Schedule: 5 -15 hours weekly; set your own schedule.
This is a freelance opportunity; the workload is based on project needs. Weekly hours may vary.
Employment Type: Freelance/Independent Contract
Location: Remote
Language: Dutch
Pay Rate: $2.25/hour - Based on tasks completed
By applying, you'll become part of our Freelance community, opening doors to a range of projects tailored to your skills and availability, particularly highlighting localization and linguistic expertise.
Payment rates for future projects may vary, ensuring fair compensation that reflects your location, industry, and skill set.
Joining us means contributing to our current project and becoming part of our dynamic network.
This is a unique chance to enhance global user experiences and apply your language skills in meaningful ways.
Requirements
Fully Proficient in Dutch
Proficient in English
Web-savvy and able to work in a fast-paced environment
Preferably, prior experience or familiarity with Relevance tasks and expertise in e-commerce searches/websites.
Excellent online research skills
Attention to detail
Ability to conduct thorough research within specified time constraints and effectively managing short throughputs.
Reliable computer system and internet connection
Must sign a Non-Disclosure Agreement to protect client confidentiality
Completion of a language assessment, learning module, and a mandatory quality test is required prior to starting work.
When you join Welocalize, you have the opportunity to bring your career to the next level:
... receive steady volume of work and long-term partnership {where this applies}
... professional development: work on exciting projects that will empower you keep learning and growing
... work with multicultural, international team with a great variety of documents and content types
... 24-hour 6-day a week support from our Community team.
If this opportunity sounds appealing to you, apply below.
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
Location: Abu Dhabi, UAE; Hong Kong SAR
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About the Role
Bybit is seeking an
Asset/Wallet Operations
to join our local finance/operations team. The Specialist will oversee the operation and administration of digital wallets, safeguarding crypto assets while balancing operational efficiency.
Key Responsibilities
Operate, manage, and administer hot/warm/cold wallets, ensuring security, compliance, and efficiency.
Execute and oversee cryptocurrency transactions: payments, transfers, deposits, withdrawals.
Manage wallet rebalancing across different types of wallets according to company policy.
Facilitate cross-chain transactions and interoperability between blockchain protocols.
Reconcile wallet balances and transactions regularly; investigate discrepancies.
Develop and maintain SOPs and policies for wallet operations.
Ensure compliance with regulatory standards and implement security best practices.
Liaise with auditors, regulators, and internal teams regarding wallet operations.
Perform other duties as required.
Key Requirements
3+ years of relevant experience in digital asset operations, custody, or crypto wallet management.
Bachelor’s degree in
Finance
, Computer Science,
Information Technology
, or related field
.
Deep understanding of blockchain, smart contracts, and DeFi/Web3 projects.
Hands-on experience with
wallet operations
(custody, hot/warm/cold wallets, multi-signature, MPC, exchanges).
Strong knowledge of
crypto security protocols
and best practices.
Required to work five days per week, including Saturdays and Sundays, with three working days between Monday and Friday and two weekdays off.
Professional fluency in English is required. Mandarin Chinese is preferred but not mandatory.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Baku, Azerbaijan
Workplace: none
PAŞA Sığorta ASC
namizədləri
Agile Coach
vəzifəsinə müraciət etməklə peşəkar komandanın üzvü olmağa dəvət edir.
Bu vəzifədə əsas rolunuz komandaların
Agile
yanaşmalarını mənimsəməsinə, tətbiq etməsinə və təşkilat daxilində genişləndirməsinə dəstək göstərmək olacaq. Başlıca məqsədiniz komandalara mentorluq etmək, işlərin icrası və nəticələrin təqdim edilməsi proseslərini təkmilləşdirmək, eləcə də təşkilat daxilində davamlı inkişaf mədəniyyətini təşviq etməklə Agile transformasiyasını sürətləndirməkdir.
.
Vəzifə öhdəlikləri
Əldə olunan təcrübə, yeni yanaşmalar, alətlər və metodologiyalar əsasında işlərin icrası proseslərinin təkmilləşdirilməsini təmin etmək;
Agile çərçivəsində keçirilən görüş və tədbirlərin (Daily Standup, Sprint Planning, Retrospective, Backlog Refinement və s.) təşkilinə rəhbərlik etmək və onların effektiv keçirilməsinə dəstək göstərmək;
Komandalara Agile üzrə qabaqcıl təcrübələrin tətbiqində mentorluq etmək və onların Agile yanaşmaları üzrə yetkinlik səviyyəsinin artırılmasına dəstək olmaq;
Agile komandalarında eksperimentlərə, yeni yanaşmaların sınaqdan keçirilməsinə və innovativ düşüncə tərzinə əsaslanan iş mühitini təşviq etmək;
İş axınının optimallaşdırılmasına diqqət yetirməklə Agile təcrübələri əsasında komandaların daha çevik və keyfiyyətli nəticələr əldə etməsinə şərait yaratmaq;
İş yükü ilə komandanın mövcud resurs və icra potensialı arasında optimal balans yaratmaqla fəaliyyətin səmərəliliyini və nəticəliliyini artırmaq;
Proses göstəricilərini təhlil və şərh edərək əsaslandırılmış qərarların qəbuluna və proseslərin davamlı təkmilləşdirilməsinə töhfə vermək;
Münaqişəli vəziyyətləri konstruktiv şəkildə həll etmək, qarşılıqlı məqbul həll yolları müəyyənləşdirmək, məhsul komandaları və dəyər axınları (Value Streams) üzrə əməkdaşlığı gücləndirmək;
Öz fəaliyyətini səmərəli planlaşdırmaq, yeni təşəbbüslər irəli sürmək və həyata keçirmək, proses və biznes məqsədlərinə nail olmaq üçün proaktiv addımlar atmaq;
İş axınının vizual idarə olunmasını təmin etmək, eyni vaxtda icrada olan işlərin sayını (Work in Progress – WIP) məhdudlaşdırmaq və nəticələrin vaxtında əldə olunmasına yönəlmiş təşəbbüslərə rəhbərlik etmək;
Rüblük proqram planlaşdırma lövhəsinin (Program Board) idarə olunmasını, dəyər və xərc hesablamalarının aparılmasını, eləcə də işlərin icra müddətinin (Cycle Time) optimallaşdırılması üzrə fəaliyyətləri koordinasiya etmək;
Agile və Lean yanaşmalarından istifadə etməklə məhsulların müxtəlif funksional istiqamətlər arasında koordinasiyalı, səmərəli və nəticəyönümlü şəkildə hazırlanmasına və təqdim edilməsinə cavabdeh olmaq;
Dəyişikliklərin idarə edilməsi yanaşmalarını tətbiq etməklə Agile komandalarının yetkinlik səviyyəsini artırmaq, dəyər yaratma proseslərini və məhsul komandalarının istifadə etdiyi Agile çərçivə və metodologiyalarını təkmilləşdirmək;
Zərurət yarandıqda komanda ilə xarici maraqlı tərəflər arasında əlaqələndirici rolunu yerinə yetirmək.
Bilik və bacarıqlar
Scrum, Kanban və SAFe kimi müxtəlif Agile yanaşmaları üzrə biliklər;
Agile görüş və tədbirlərinin effektiv təşkili və fasilitasiyası üzrə yüksək bacarıqlar;
Backlog üzrə prioritetlərin müəyyənləşdirilməsi, istifadəçi hekayələrinin xəritələndirilməsi (User Story Mapping), proses göstəricilərinin təhlili və SMART məqsədlərin formalaşdırılması sahəsində təcrübə;
Proqram təminatının hazırlanması üzrə həyat dövrü (SDLC) haqqında ətraflı biliklər və işlərin icra müddətinin (Cycle Time) idarə olunması üzrə səriştə;
Yüksək səviyyədə ünsiyyət, təqdimat, şəxsiyyətlərarası münasibətlərin qurulması və aktiv dinləmə bacarıqları;
Güclü analitik düşünmə, problemlərin müəyyənləşdirilməsi və effektiv həll yollarının tapılması bacarıqları;
Maraqlı tərəflərlə münasibətlərin idarə olunması və effektiv əməkdaşlığın qurulması bacarığı;
Jira, Miro, MS Excel və MS PowerPoint proqramları ilə işləmək bacarığı;
İşlərin icrası üzrə konkret təşəbbüslərə sahiblik etmək və onların nəticələrinə görə məsuliyyət daşımaq bacarığı;
Certified ScrumMaster (CSM), SAFe Agilist və ya digər Agile sertifikatlarının olması; layihələrin idarə edilməsi üzrə sertifikatlar (məsələn, PMI-ACP, PMP) üstünlük hesab olunur;
Azərbaycan, ingilis və rus dillərini bilmək.
Təhsil və iş təcrübəsi
Layihələrin idarə edilməsi, biznesin idarə olunması və ya müvafiq sahə üzrə bakalavr dərəcəsi.
Biz Sizə Təklif Edirik
Dəyər yaradan işlər
Qərarların qəbulunda iştirak etmək, dəyişikliklərə təsir göstərmək və şirkətin uğuruna töhfə vermək imkanı.
Birlikdə güclənən komanda
Peşəkar, dəstəkləyici və əməkdaşlığa açıq komanda mühitində çalışma imkanı.
Davamlı inkişaf imkanları
Yeni biliklər əldə etmək, təcrübənizi zənginləşdirmək və peşəkar inkişafınızı davam etdirmək üçün geniş imkanlar.
Etimada əsaslanan iş mühiti
Fikirlərinizə dəyər verilən, təşəbbüslərinizin dəstəkləndiyi və inkişafınıza investisiya qoyulan iş mühiti.
*Yalnız ilkin seçim tələblərinə cavab verən namizədlərlə əlaqə saxlanılacaqdır.
PASHA Insurance OJSC
invites candidates to apply for the position of
Agile Coach
and become a member of our professional team.
In this role, you will be responsible for guiding teams and leaders in adopting and scaling Agile practices. Your primary objective will be to accelerate the Agile transformation by mentoring teams, improving delivery processes, and fostering a culture of continuous improvement across the organization.
Responsibilities
Adapting improvements to delivery processes based on learnings, new practices, tools, and methodologies;
Leading and supporting Agile ceremonies (Daily Standups, Sprint Planning, Retrospectives, Backlog Refinement, etc.);
Coaching the team on Agile best practices and helping them mature in their Agile journey;
Encouraging a mindset of experimentation on Agile squads;
Facilitating the team’s work using Agile practices to execute with speed and quality through a focus on delivery flow;
Balancing demand with team capacity to maximize delivery efficiency and effectiveness;
Analyzing and interpreting process metrics to make informed decisions and improve processes;
Effectively resolving conflicts, finding compromises, and supporting positive relationships with product teams/value streams;
Organizing your own work, putting forward and implementing new ideas, and taking proactive steps to achieve process and business goals;
Leading efforts to visually manage workflow and limit work in progress to deliver timely outcomes;
Managing quarterly program board, value/cost calculations, and development process efficiency (cycle time) efforts;
Being accountable for the effective, cross-functional delivery of products using agile/lean techniques;
Being responsible for maturing agile teams, value processes, and agile frameworks/methodologies of product teams using change management techniques;
Acting as a bridge between the team and external stakeholders when needed.
Knowledge and Skills
Knowledge in a variety of Agile frameworks such as Scrum, Kanban, SAFe;
Strong facilitation skills for Agile ceremonies;
Experience in backlog prioritization, user story mapping, process metrics, and SMART Goals creation;
Solid understanding of SDLC and development process efficiency (Cycle Time) management;
Excellent communication, presentation, interpersonal, and listening skills;
Excellent problem-solving and analytical skills;
Stakeholder management skills;
Ability to work with Jira, Miro, MS Excel, MS PowerPoint;
Ownership and accountability for specific delivery initiatives;
Certified ScrumMaster (CSM), SAFe Agilist, or other Agile certifications; Project Management certifications (e.g., PMI-ACP, PMP) are beneficial;
Language skills: Azerbaijani, English, Russian.
Education and Experience
Bachelor’s degree in Project Management, Business Administration, or a related field.
What We Offer
Meaningful Work
Opportunity to contribute to the Company’s success by participating in decision-making processes and driving positive change.
A Team That Grows Together
Opportunity to work in a professional, supportive, and collaborative team environment.
Continuous Development Opportunities
Access to a wide range of learning and development opportunities to enhance your knowledge, skills, and professional experience.
A Trust-Based Work Environment
A workplace where your ideas are valued, your initiatives are encouraged, and your professional growth is supported.
*Only candidates who meet the initial selection criteria will be contacted.
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