Client Success Manager

Responsibilities: — Build strong relationships with Bask’s customers and manage the full customer lifecycle including onboarding, value realization, engagement strategies, expansion, and renewals. — Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients. — Manage all current customer data. — Analyze customer engagement metrics and communicate value, trends, and opportunities with key stakeholders. — Deliver program demos, provide insightful technical answers, and recommend creative ways to maximize the Bask platform. — Work AI-first by using large language models (LLMs) to draft communications, structure problems, and understand customer needs. — Refine AI outputs with personal judgment to make communications human. — Validate approaches with real patients, providers, and partners, iterating based on feedback. — Help customers understand Bask's platform automation to build trust and simplify their experience. — Document and share AI-native workflows, prompts, and processes across the Customer Success team. — Adapt to a fast-paced startup environment and be willing to work weekends. Requirements: — 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization. — Experience in e-commerce. — Experience managing large to enterprise-sized customer accounts. — Creative problem-solving skills and determination to succeed. — Independent, motivated, and able to seek help when needed. — Entrepreneurial mindset. — Highly articulate with strong written and verbal communication skills. — Highly organized with the ability to manage multiple projects in a fast-paced environment. — Comfortable collaborating with cross-functional teams including product, sales, and marketing. Conditions: — Full-time remote position. — Working hours aligned with East Coast Time (9am to 6pm).