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The Role We're looking for a highly technical, detail-oriented QA Engineer to lead quality across our government products, billing product, and the products we sell to childcare providers. You'll bring the technical depth to understand complex systems and the attention to detail to catch problems before our customers do.

Responsibilities Analyze requirements and acceptance criteria before development starts, and raise the ambiguities and edge cases that are cheaper to find at that stage. Design, document, and maintain test cases and test plans, keeping them traceable from requirement to case to result to defect.

Location: Almaty, Kazakhstan Workplace: OnSite WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. WHAT YOU'LL DO - Design banners and visual assets for blog articles, landing pages and social posts - Generate character sets in Soul ID, cinematic stills in Soul Cinema, and short video examples in Cinema Studio — keeping one character consistent across an entire article - Write and refine your own prompts, and document them so readers can reproduce the result - Work with the content team on what a piece needs visually before it's written, not after - Keep the visual language of the blog coherent as it scales past a few hundred articles WHAT WE'RE LOOKING FOR - A portfolio with real AI-generated work: promos, ad spots, reels, short videos or campaigns made with generative tools. Show us the result and walk us through how you got there - Hands-on experience producing promo videos with AI end to end: concept, storyboard, generation, editing, sound and final cut - Deep fluency with AI image and video models. You know the strengths and limits of each one and pick the right tool for the shot instead of forcing one model to do everything - Strong prompting skills. You write, iterate and debug prompts, understand why a generation failed, and know when to stop retrying and change the approach - You can keep a character, style and lighting consistent across a full series of images and video clips - Editing skills: you can cut a 15–30 second promo with pacing, titles, grading and sound that holds attention - A solid design foundation: composition and typography strong enough to build a banner where the headline still reads at 400×225 - Comfort working fast and at volume without the quality collapsing. AI is how you move faster, not how you cut corners - English at a level where you can set type in it and catch a broken headline - You can explain your decisions. We'll ask why, and "it looked better" isn't an answer Nice to have - Experience making performance creatives or ads for social: TikTok, Reels, YouTube Shorts - Motion design skills (After Effects or similar) for combining AI footage with graphics - Advanced workflows: ComfyUI, LoRA training, upscaling, inpainting, lip-sync - You follow new model releases closely and test them the week they come out - Your own social account or channel with AI-made content - You already use Higgsfield on your own projects The deal - On-site role in our Almaty office; - Competitive salary in USD, reviewed as you grow; - Access to Higgsfield products and the AI tools we use internally; - Breakfast, lunch and good coffee on us; - Full-time position with high ownership and growth potential.

Your mandate is to create new executive relationships, build qualified pipeline, win complex multi-product platform opportunities, expand 1Password’s strategic footprint across an existing book of business and secure new logos to add to our customer base.

Feedzai invites candidates to join their Internship Community by submitting a resume and personal information. If an internship opportunity arises that fits the candidate's profile, Feedzai will reach out. During the first 30 days, interns will receive brand training, connections, and one-on-one time with a manager. Interns may shadow colleagues virtually or onsite depending on location and will have access to extensive information about Feedzai and its team. Interns will start working on projects and collaborate on ongoing work. Feedzai is an Equal Opportunity Employer valuing diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Personal data provided will be used for application review and potential contract negotiation, retained for 24 months. Privacy policies are available on Feedzai's website.

As a Chairman Programs Lead, you will: Architect Strategic Programs:

Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently. Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base.

Location: Singapore Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: United States Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Apono is now part of 1Password https://1password.com/. Together, we’re shaping the future of identity security for humans, machines, and AI agents. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. We deliver just-in-time, just-enough access governance, unleashing productivity without compromising security. If you’re excited to work alongside a team of curious, driven individuals and solve hard problems at scale, come join us and help build a safer, simpler digital future for everyone. Artificial intelligence (AI) agents are becoming part of enterprise infrastructure—requesting access, handling credentials, interacting with production systems, and acting on behalf of people. As Senior Product Marketing Manager, Agentic Identity Security, you’ll shape how organizations understand and address this emerging security challenge. You’ll build the narrative, positioning, and market-entry strategy for Apono as part of 1Password, bringing fresh perspective to an evolving product and category while turning strategy into action. How we’re using AI today On the Marketing team, we’re growing our AI capability together and redesigning how work gets done. We’ve built agents to improve workflows focused on competitive intelligence, content creation, and campaign planning, helping us stay sharp, reduce context-switching, and surface the right information at the right time. AI helps us coordinate, execute, and uncover insights faster so we can spend more time on what’s most important: performance, judgement, and driving the future of 1Password. This is a remote opportunity within the US. What we're looking for: - Bring experience in cybersecurity, deep technology, or business-to-business (B2B) software, with an understanding of technical buyers and complex markets. - Bring a clear strength in product marketing, such as product launches, market-entry strategy, positioning, messaging, or narrative development. - Think strategically while staying close to execution, turning ambiguous opportunities into clear priorities, plans, and outcomes. - Work proactively and take ownership by identifying what needs to be done, building alignment, and moving the work forward. - Communicate with clarity and confidence with executive, product, engineering, sales, and marketing audiences. - Use AI tools and agents thoughtfully to improve research, planning, messaging, and workflow scale while maintaining sound judgment and a human point of view. - Preferred: Have experience shaping an emerging category or working in a high-growth or changing organization. What you can expect: - Define the narrative and market-entry strategy for Apono’s next chapter as part of 1Password. - Evaluate existing positioning and messaging, preserve what remains valuable, and evolve what no longer reflects the product or market. - Build deep understanding of customers, personas, use cases, market dynamics, and the challenges organizations face as AI agents interact with enterprise infrastructure. - Own messaging, product marketing strategy, launch planning, sales enablement, and the content direction that supports them. - Partner closely with senior product, engineering, marketing, sales, and go-to-market leaders to connect strategy across the business. - Bring ideas from strategy through execution, using customer and market feedback to refine the story and priorities. - Help shape the capabilities and resources the product marketing function needs as the business grows. The annual base salary for this role is between $152,000 USD and $220,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.   This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: United States, Aliso Viejo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Software Engineer - AI & Agentic Architecture This is a senior individual-contributor role combining deep hands-on engineering with multiple agentic frameworks & SDKs, harnesses, MCP, and APIs, technical leadership, and close collaboration with engineering, security, and product teams. You'll design and ship agentic systems, developer tooling, and reusable platform capabilities that improve productivity across SIE. What you'll do: Agentic & AI Engineering Design, build, and operate production-quality agentic applications using agentic SDKs/harnesses — including multi-agent orchestration, subagent delegation, tool integration, and lifecycle hooks. Design Model Context Protocol (MCP) tool and resource interfaces that give coding agents/harnesses safe, reliable access to backend systems and enterprise data. Engineer prompts for reliable structured output (JSON schemas, few-shot examples, validation/retry loops) and build evaluation frameworks to measure and improve output quality. Manage context effectively across long documents, multi-turn conversations, and multi-agent handoffs; design escalation and human-in-the-loop patterns for production reliability. Developer Productivity Configure and extend Codex/Claude Code for team-wide use: AGENTS.md/CLAUDE.md hierarchies, custom slash commands, Agent Skills, path-specific rules, and plan mode. Integrate agentic development into CI/CD pipelines for automated code review, test generation, and PR feedback, tuned to minimize false positives and duplicate findings. Build and maintain MCP server integrations (project- and user-scoped) that extend agent-native development capabilities across engineering workflows. Identify high-value opportunities for AI-assisted development and design reusable capabilities that multiple teams can adopt, not just one-off solutions. Discovery, Prototyping & Production Delivery Partner directly with engineering teams to understand workflows, pain points, and opportunities through hands-on discovery. Rapidly prototype and validate new AI capabilities with real users, then take successful prototypes into secure, observable, maintainable production systems. Own the full lifecycle: implementation, testing, deployment, monitoring, and iteration. Technical Leadership Provide hands-on technical leadership through architecture discussions, code reviews, and troubleshooting of agentic systems. Mentor engineers on agentic design patterns, prompt engineering, and agent-native development practices. Communicate tradeoffs, risks, and results clearly to both technical and non-technical stakeholders. Contribute to engineering standards, reusable patterns, and documentation that help other teams build effectively with agentic development tools. Requirements 6+ years of professional software engineering experience, including significant hands-on work building and operating AI/LLM-powered or agentic applications. Strong programming skills (Java, Python, Go, Rust, or C++) and solid engineering fundamentals — API design, testing, debugging, code review, maintainable code. Practical, production-grade experience with agentic SDKs/harnesses, MCP, and LLMs — tool use, orchestration, RAG, context management, structured output, and evaluation. Experience designing MCP tool/resource interfaces and reasoning about tool selection, error handling, and reliability in multi-agent systems. Demonstrated experience integrating AI into CI/CD and developer workflows. Ability to work in ambiguous problem spaces, evaluate tradeoffs, and make pragmatic engineering decisions. Strong written and verbal communication skills, with experience mentoring and leading through influence. Bachelor’s degree or equivalent. Preferred Qualifications Demonstrated expertise across agentic architecture, MCP integration, Codex/Claude Code configuration, prompt engineering, and context management. Experience building multi-agent research or customer support systems, or structured data extraction pipelines. Experience with AWS, Docker, Kubernetes, Terraform, and GitOps in support of AI/agentic infrastructure. Familiarity with vector databases, embeddings, and AI evaluation frameworks. Contributions to open-source projects involving AI, agentic systems, or developer tooling. Strong systems thinking — understands how models, agents, tools, context, APIs, data, and infrastructure fit together as production systems, and can reason about dependencies and tradeoffs across the stack. A track record of adapting quickly to new AI tools, models, and frameworks as the space evolves. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $177,300 — $265,900 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: New York City; San Francisco WHAT YOU’LL DO - Understand the needs of the teams that use our platforms and the customers who depend on them. Use product data, operational feedback, and recurring quality issues to identify the highest-impact problems, and then solve them. - Turn recurring needs into shared services, tools, and workflows that reduce duplicated work. Exercise judgment about when to build a reusable capability, use an existing solution, or take a simpler approach. - Work directly with product, engineering, and operational teams to understand their workflows, identify recurring problems, and anticipate the capabilities they will need next. - Prioritize platform investments across new product enablement, reliability, efficiency, and technical debt. Make clear tradeoffs between near-term delivery and long-term flexibility. - Define and track success through business impact, reliability, cost to serve, and reduced manual work, connecting these measures to customer and business outcomes. - Partner closely with engineering on technical tradeoffs, build-versus-buy decisions, and rollout plans. Write clear requirements and drive delivery from problem definition through launch and iteration. QUALIFICATIONS - Experience owning product strategy and execution on technical products and platforms, or shared systems used by multiple teams such as billing and monetization, identity and access, developer platforms, data and experimentation, internal tooling, support, etc. - Strong technical fluency. You can reason about APIs, data flows, system dependencies, and failure modes, and work closely with engineers on consequential tradeoffs. - Strong analytical skills. You can investigate problems independently, define meaningful metrics, and evaluate the impact of platform investments. - Strong written and verbal communication, with the ability to align teams around priorities and make difficult decisions when their needs compete. - High ownership and sound judgment in a fast-moving environment. You are comfortable moving between long-term strategy and hands-on execution without adding unnecessary process. - A focus on customer outcomes and product quality, including when your immediate users are internal teams. WHERE THIS PERSON NEEDS TO SPIKE - Systems thinker, detail-oriented, problem solver. This person needs to have experience wrangling thorny, complex problems. We need someone that is excited about diving into messy workflows, reading through dozens of support tickets, thinking through edge cases no one’s thought of, assuming different behavior across platforms, proactively considering enterprise vs. consumer workflows, etc. - Experience working on platforms with multiple stakeholders and non-trivial tradeoffs. This person is building products simultaneously for customers, agents, and other internal employees. - Is “AI-native.” Can build AI products whose outputs require evaluation, safeguards, and human-in-the-loop design. - Strong analytical skills and experience defining metrics in ambiguity, breaking down workflows, and using quantitative and qualitative evidence to prioritize. - Some experience working on critical software: support platforms/agents, legal/compliance tooling, identity and account tooling, billing, fraud, trust-and safety, etc. - High-ownership. This person needs to feel dissatisfied by the current support flow, and hungry to do whatever it takes to clear the backlog.

Location: United States (Remote) Workplace: Remote ABOUT ONEPAY OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion THE ROLE As a Quality Platform Engineer at OnePay, your work will directly shape how confidently every engineering team ships to production, building the internal tooling that catches problems before they reach customers of a financial platform millions of people trust. You will: - Design and own shared automation frameworks used by engineering teams across web, mobile, and backend services - Build and maintain infrastructure that runs automated suites reliably at scale, including flaky-test detection and triage tooling - Partner with engineering teams to raise coverage and testing maturity, embedding quality practices into the development workflow rather than bolting them on afterward - Develop platform for test environment provisioning, data management, and parallelized execution to keep feedback loops fast - Define quality standards, provide observability (coverage, pass rates, run times), and maintain documentation and best practices to help engineers write and maintain effective automated tests YOU BRING - 5+ years of professional experience in frontend/backend/platform engineering with a strong testing focus - Proficiency in TypeScript/Node.js or similar languages, with experience architecting test frameworks rather than just writing test cases - Experience with cloud-native infrastructure (Kubernetes, AWS) and containerized test environments - Familiarity with testing across the stack: API/integration testing, end-to-end testing for web and mobile (e.g., React Native) - Strong communication and collaboration skills, able to influence testing practices across multiple engineering teams - Drive and proactivity - everyone here is a builder and executor TOOLS WE USE We use Typescript front to back, with node and NestJS frameworks for server code and React Native for our iOS, Android, and Web clients. We run on a highly distributed cloud-native stack with Kubernetes and AWS, and scale and resiliency are at the heart of everything we build. We also embrace agentic development, so engineers have their choice of a variety of models and agent harnesses, including Claude Code, Cursor, Codex, and more to fit their workflow. While you don't need experience with our exact stack, familiarity with modern software engineering practices will help you ramp up quickly. WHAT WE OFFER - Competitive base salary, stock options, and health benefits from Day 1 - 401(k) plan with company match - Remote-friendly (US), flexible time off (FTO), and opportunities for growth - A high-growth, mission-driven, inclusive culture where your work has real impact STANDARD INTERVIEW PROCESS Our process varies by role. Most candidates go through: - AI-assisted initial screen - Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer! EQUAL EMPLOYMENT OPPORTUNITY To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

Location: Athens, Georgia; Atlanta, Georgia Workplace: Hybrid Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. As an IT Support Analyst II at Docebo, you will be the backbone of our everyday technology operations, ensuring our global team of Docebians stays connected, secure, and empowered. You’ll elevate end-user support by combining hands-on technical problem-solving with cutting-edge AI workflows and infrastructure management. In this role, you won't just resolve tickets—you’ll drive continuous innovation, streamline processes, and help shape a seamless digital workplace. If you’re ready to take ownership, level up your technical impact, and transform IT service delivery, your next adventure starts here! THE DAY-TO-DAY 🛠️ - Champion Service Excellence: Respond promptly to incoming service desk requests via the Atlassian suite (Jira)—handling onboarding, access requests, hardware/software procurement, and network troubleshooting with high transparency and user empathy. - Architect Seamless Infrastructure: Configure, maintain, and troubleshoot local office networking devices (wireless access points, switches, routers, and firewalls) powered by CISCO Meraki, alongside Zoom and AV room solutions. - Supercharge Access & Identity: Administer IAM solutions (OKTA) and core SaaS collaboration tools including Google Workspace and Slack, while managing the full lifecycle and hardware inventory of our global device fleet. - Fortify Security & Compliance: Manage endpoint protection across all company devices leveraging MDM/UEM and SASE systems, upholding strict data confidentiality and enforcing Docebo’s security policies. - Pioneer AI-Enabled Workflows: Harness AI tools and agents to automate repetitive IT tasks, accelerate ticket triage, and continuously optimize internal support workflows for faster resolutions. - Collaborate Across Boundaries: Partner closely with HR, Operations, Security, and IT Systems Architects to align technology initiatives, address complex system issues, and safeguard company assets. - Keep the Engine Running: Proactively engage with both in-office and remote team members to resolve technical roadblocks and participate in our on-call rotation to deliver dependable IT support. YOUR SUPERPOWERS ⚡ - Proven Track Record: Bring 2+ years of relevant IT support experience operating within distributed, global teams. - Multi-OS Mastery: Deep hands-on experience supporting business users across multiple operating systems, including macOS, Windows, and mobile platforms. - Identity & Endpoint Expertise: Demonstrated experience managing IAM solutions (e.g., OKTA, OneLogin) and MDM/UEM ecosystems (e.g., Jamf, Intune, Mosyle, or VMware Workspace ONE). - Network & SaaS Fluency: Strong understanding of wired/wireless network infrastructures (specifically CISCO Meraki) and hands-on administration of Google Workspace. - Automation & Scripting Mindset: Working knowledge of scripting languages (e.g., Bash, PowerShell) paired with an eagerness to automate manual tasks and streamline operations. - Communication & Problem-Solving: Outstanding troubleshooting skills, high attention to detail, and clear communication habits across cross-functional and remote environments. BONUS POINTS 🎯 - AI Workflows Early Adopter: Direct experience integrating AI tools or agents (e.g., ChatGPT, Claude, Copilot) into IT ticketing, triage, or support workflows. - Security & Policy Developer: Prior experience collaborating with Security teams to build out IT standards, guidelines, or compliance protocols. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

Location: Toronto, Ontario Workplace: Hybrid Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. THE ADVENTURE AHEAD 🚀 Our Salesforce team is at the center of how Docebo sells, renews, and serves customers. We're investing in how it operates, and this is a net-new role we're adding to lead that change. We have strong senior technical talent on the team — what we're adding is a product owner who can set direction, manage stakeholders, and give that talent well-scoped work to build. You'll own the backlog and the priorities. You'll define the intake and process the team runs on. And you'll work shoulder-to-shoulder with our senior architects and admins as an advisor and partner — not to out-engineer them, but to make sure the team is solving the right problems in the right order, with the business bought in. THE DAY-TO-DAY 🛠️ - The product backlog and priorities. Turn business needs into clear problem statements, user stories, and acceptance criteria. Prioritize with stakeholders so the team always knows what's next and why. - Stakeholder management. Be the connective tissue between the Salesforce team and the business — Revenue Operations, Marketing, and Finance. Manage expectations, negotiate trade-offs, and bring the team into solution design early instead of receiving pre-baked requests. - Process and ways of working. Define and stand up how the team intakes, prioritizes, and delivers work. Set the standard for a good request and make it stick, so work enters the team ready to build. - Partnership with senior technical leads. Work with the team's architects and admins as an advisor and thought partner. You bring the product and process lens; they own the technical design. Together you keep the org healthy and the roadmap realistic. - AI-driven innovation. Champion how the team uses AI to work smarter — from AI-assisted ticket triage and intake scoring to identifying where automation and AI can improve how Docebo runs on Salesforce. - A seat at the table. Represent the Salesforce team when the business evaluates new tools, so decisions that affect the platform are made deliberately, not discovered later. YOUR SUPERPOWERS ⚡ - Platform Depth: Proven experience as a Salesforce Architect, Senior Admin, or Business Analyst with the hands-on expertise needed to speak fluent platform and earn instant respect with technical leads. - Product Ownership Mastery: Strong track record of running backlogs, scoping airtight requirements, prioritizing high-value features, and confidently saying "no" with strategic reasoning. - Stakeholder Diplomacy: Exceptional ability to align competing business priorities across departments, negotiate trade-offs with senior leadership, and keep everyone bought into the plan. - Process Architecture: Demonstrated success building lightweight, effective operating frameworks that bring structure and clarity to team workflows without adding bureaucratic bloat. - Impactful Communication: Talent for translating technical complexities into business-friendly language for executives while keeping developers clear on the mission and priorities. - AI-Forward Mindset: Natural curiosity and drive to leverage emerging AI solutions to optimize team operations and CRM efficiency. - Governance Savvy: Deep comfort navigating regulated environments, including SOX controls, structured deployment schedules, and strict UAT standards. BONUS POINTS 🌟 - Certified Expertise: Holding active Salesforce certifications (e.g., Administrator, Platform App Builder, or Architect track credentials). - RevOps Synergy: Direct experience acting as the designated product owner partnering with a fast-paced Revenue Operations organization. - Revenue Cloud Knowledge: Hands-on familiarity with Salesforce Revenue Cloud (CPQ/Billing) or leading complex billing system migrations. - Applied AI Experience: Practical background implementing AI-driven workflows or tools within CRM or delivery environments. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to their recruiter directly.

Location: San Francisco Workplace: Hybrid About WorkOS 🚀 WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products. ABOUT THE ROLE We’re hiring an experienced Engineering Manager to lead Dashboard, the team helping customers get more value from the WorkOS suite and helping WorkOS grow as a business. We’re looking for a leader who is excited to manage engineers, but approaches the role as a startup founding member would. You’ll lead engineers working across customer onboarding and growth, billing and monetization, and AI assistance in the WorkOS dashboard. The team’s work connects the customer journey from signup and integration through production and expansion. You’ll partner closely with design, go-to-market, finance, and other engineering teams to make that journey simpler and more effective. This role offers meaningful autonomy to shape what we build and why. It’s a great fit for a strong product thinker who enjoys working closely with product managers and taking the lead on product decisions when the opportunity calls for it. You’ll have room to identify customer problems, propose new directions, and carry ideas from discovery through launch, with ownership of the outcomes. If you’re excited by the chance to combine engineering leadership with product judgment, there’s a lot to build here. You’ll also drive technical strategy, empower your team to execute on projects with a direct impact on customer success and the business, and play a pivotal role in scaling the team and recruiting exceptional engineers. WHAT YOUR TEAM WILL BUILD - Growth and onboarding: help developers move from signing up to integrating and running WorkOS in production. Improve onboarding and next steps, and work with go-to-market teams on timely outreach informed by product signals. - Billing and monetization: build annual-credit capabilities, make billing more reliable and automated, and give customers clearer pricing, usage, and credit information in the dashboard. - AI assistance for developers: bring the Dashboard Agent, WorkOS MCP server, Ask WorkOS, and Support Bot into a coordinated experience, with shared retrieval, evaluations, and quality standards. Help developers get useful, consistent answers and make progress with WorkOS. RESPONSIBILITIES - Build and lead a high-velocity team that ships product fast and with polish across growth, monetization, and developer assistance. - Be deeply technical and hands-on: read the PRs, write prototypes, and work with technical leads on architecture and project scope. - Shape the roadmap in close partnership with product managers, design, go-to-market, finance, and engineering. Bring your own product perspective, identify opportunities, and drive product decisions directly where needed—from defining the problem and choosing an approach to measuring the outcome. - Help the team improve the customer journey from signup to production and expansion, using product signals and customer feedback to choose what to build next. - Balance rapid product iteration with the reliability and correctness customers need from billing and the quality they expect from AI assistance. - Push for clarity, focus, and high energy in every sprint. Drive urgency without burning people out. - Spend time with customers and engineers alike—digging into pain points, testing assumptions, and improving the craft. - Coach, mentor, and grow a team of curious, driven engineers through direct feedback, clear goals, and meaningful ownership. - Partner with recruiting to attract, hire, and retain exceptional engineering talent. QUALIFICATIONS - Track record of having successfully led product-focused engineering teams in high-performing organizations that shipped real impact. - You've written code at a high level, and you still love to get your hands dirty. You view leadership as an amplifier, not a step back. - Bias for action and scrappiness: You don’t over-optimize for process. You optimize for velocity, customer value, and learning. - You deeply care about the developer experience. You think about UX, APIs, performance, edge cases, and joy. - You ask "why" obsessively, and you push yourself (and your team) to learn constantly. - You build trust, give direct feedback, and create space for engineers to thrive. - You have experience partnering with internal recruiting teams to drive effective and fair hiring processes. You realize that recruiting is a large and important part of your role, and have a track record of recruiting, hiring, and mentoring top engineering talent. - You’re a strong product thinker who connects customer needs, technical possibilities, and business outcomes. You collaborate well with product managers and are comfortable driving product decisions yourself, using customer insight and evidence to make tradeoffs and build alignment. Experience with onboarding and growth, billing systems, or customer-facing AI products is especially relevant. You do not need prior experience in all three areas. Benefits and Perks (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.   - 401k matching - Competitive Equity - Healthcare, dental and vision coverage - FSA, ST/LT Disability, Voluntary Life - Carrot fertility benefits - 20 days paid vacation + 10 holidays + unlimited sick leave - 12 weeks fully paid parental leave - Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active - Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being - Commuter benefits for hybrid employees in SF/NYC - Unlimited token usage! Please inquire directly with our recruiting team for benefits available to those working outside the US.   Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Remote; Japan (Remote); Slovakia (Remote); Spain (Remote); Czechia (Remote); Switzerland (Remote); Estonia (Remote); Singapore (Remote); Mexico (Remote); Portugal (Remote); USA (Remote); Israel (Remote); Kyrgyzstan (Remote); Bulgaria (Remote); Austria (Remote); Iceland (Remote); Hungary (Remote); Ireland (Remote); Canada (Remote); South Africa (Remote); Brazil (Remote); Mauritius (Remote); UK (Remote); Romania (Remote); Cyprus (Remote); Malta (Remote); Latvia (Remote); Argentina (Remote); Bosnia and Herzegovina (Remote); Poland (Remote); Uruguay (Remote) Workplace: Remote WHO WE ARE Hi, we're DuckDuckGo, the online protection company and remote-first team of 400+ on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, our annual revenue is in the hundreds of millions USD and millions use our browser on Mac https://spreadprivacy.com/introducing-duckduckgo-for-mac/, Windows https://spreadprivacy.com/windows-browser-open-beta/, iOS https://spreadprivacy.com/duckduckgo-privacy-browser-ios14/, and Android https://spreadprivacy.com/introducing-app-tracking-protection/, our search engine https://duckduckgo.com/, and the DuckDuckGo subscription https://duckduckgo.com/pro. We also offer private, useful, and optional AI, including Duck.ai https://duck.ai/, which lets you chat privately with ChatGPT, Claude, and other AIs, all in one place.   Our culture https://duckduckgo.com/how-we-work of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work, you've come to the right place! YOUR TEAM AND ROLE Working on the Web Dependability Engineering team, you'll make sure websites just work in DuckDuckGo's browsers across Mac, Windows, iOS, and Android, helping ensure our users have the best-possible experience browsing with DuckDuckGo. Recent projects include: - Reverse-engineering how sites detect our privacy protections and building countermeasures that keep pages working - Shimming browser APIs so sites work seamlessly across different browser engines and system webviews - Building LLM agent pipelines that automatically reproduce and triage reported site breakage   As a Senior Web Compatibility Engineer, you'll be our resident expert on why websites break and how to fix them: owning the webcompat side of our triage process, debugging gnarly issues in code you don't control, distinguishing site bugs from browser bugs from privacy protection-induced breakage, leading the charge when a top site breaks and becomes an incident, shipping durable fixes across every platform, and work on related projects that prevent user churn and keep users coming back to DuckDuckGo. ABOUT YOU - 7+ years of experience building and debugging complex web applications with vanilla JavaScript. - Detailed knowledge of web standards, web components, and browser APIs. Any additional experience with our stack is a bonus: Swift/Kotlin/C#/C++/Python. - Advanced ability to reverse-engineer obfuscated third-party code and reduce issues to minimal test cases. - Passion for hunting elusive bugs and tracing them to their root cause. - Interest in automating repetitive work and building agentic tooling that multiplies the team's impact. - Experience triaging issues, leading incident response, and communicating clearly with technical and non-technical stakeholders. - Experience shipping code beyond the web, like native or desktop clients. - Ability to lead complex, ambiguous projects with little to no oversight. COMPENSATION This role is paid on a regional pay scale, in local currency, and stock options: - United States: $190,500 USD annually - United Kingdom: £134,600 GBP annually - Canada: C$253,500 CAD annually - Europe/Rest of World: €157,350 EUR annually In Spain, pay is expected to transition to the EUR scale on January 1, 2027, and in other Europe/Rest of World countries on February 1, 2027.   Compensation is transparent across the organization, and all team members within the same professional level and global region receive the same compensation.   Eligibility for company-sponsored health benefits is limited to team members based in the United States. This program does not extend to team members located in other countries, such as Canada or the UK.   Our Team Member Support Guide https://duckduckgo.com/assets/hiring/team_support_guide.pdf explains how we prioritize your wellbeing including paid parental leave, office setup, and co-working allowances. HIRING PROCESS Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about how we hire https://duckduckgo.com/how-we-hire. DIVERSITY, EQUITY AND INCLUSION DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws. We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to careers@duckduckgo.com to let us know the nature of your request. PLEASE NOTE THAT: - You’ll be required to attend meetings on camera via video conferencing - Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend. - While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week. - A successful candidate must pass a background check as a condition of joining the team. - By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work. DISCLOSURE STATEMENT: USE OF AI IN HIRING PROCESS As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process. Key Principles: - Data Privacy: All information provided in your application will be handled in accordance with our Recruiting Privacy Policy https://duckduckgo.com/static-assets/files/pages/careers/DuckDuckGo-Recruiting-Privacy-Policy-effective-September-30-2025.pdf. We ensure that your personal information is protected and used solely for recruitment purposes. - Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors. - Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us. By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us as at careers@duckduckgo.com. Thank you for your interest in joining DuckDuckGo! #LI-DNI

Location: Spain; Romania; Hungary; Bulgaria; Portugal; Slovakia; Poland; Estonia Workplace: Remote ✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: - Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time - Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek - A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance - The only B Corp-certified global employment platform ~ independently verified since 2023 Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one. And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply. Location: While this position is posted in a specific region, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within UTC -1 to UTC +3 In this highly strategic and cross-functional role, you’ll own and evolve Oyster’s global network of external payroll partners and core compliance providers that underpins end-to-end payroll delivery across our markets. Operating with a primary focus (~80%) on core multi-country payroll delivery, vendor accuracy, calendar adherence, and operational controls, alongside secondary oversight (~20%) of specialized Compliance vendors, you’ll ensure our partners deliver scalable, high-quality, and fully compliant solutions that enable our customers to hire anyone, anywhere. You’ll combine commercial acumen, operational excellence, regulatory monitoring, and strong relationship management to drive vendor performance, execute risk assessments, resolve complex payroll escalations, and continuously strengthen our global partner ecosystem. From leading commercial negotiations, compliance tracking, and governance frameworks to identifying new partner opportunities and ensuring alignment with local legal and statutory payroll standards, you’ll play a critical role in shaping how Oyster delivers global employment solutions at scale. This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational challenges, and can confidently influence stakeholders internally and externally. You are commercially minded, data-driven, solutions-oriented, and energized by building strong partnerships that create long-term business impact. Key Responsibilities - Act as the Subject Matter Expert and primary operational and commercial owner for Oyster's strategic multi-country payroll partners worldwide. - Maintain deep operational mastery of end-to-end payroll delivery workflows, cut-off calendars, variance analysis, Gross-to-Net (GTN) calculations, statutory filings, and failure modes across key markets - Partner with internal Pay & Payroll operations teams to monitor partner SLA compliance, data payload delivery, and payroll cut-off adherence - Proactively evaluate vendor capacity, operational readiness, and processing controls ahead of peak payroll cycles and expansion into new markets - Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans - Hold partners accountable for payroll accuracy, timeliness, statutory compliance, compliance tracking, responsiveness, controls, and customer outcomes - Manage the full vendor relationship lifecycle, from partner selection and onboarding through transition, consolidation, or exit decisions - Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability - Build and maintain expertise in multi-country payroll delivery, regulatory dependencies, and contractual trade-offs Vendor Performance & Governance - Establish baselines and monitor vendor performance through KPIs, SLAs, scorecards, and remediation plans - Lead recurring executive business reviews and performance discussions with partner leadership teams - Translate payroll-partner performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership - Monitor operational performance and proactively identify service risks or quality concerns - Conduct structured vendor compliance audits, risk assessments, and operational reviews across the partner ecosystem - Drive consistent governance standards, regulatory alignment, and operational excellence across vendors - Lead ongoing regulatory monitoring, risk assessments, and compliance tracking to ensure there are no gaps in compliance across all payroll and compliance vendor operations and local legal standards across all operating regions Commercial & Partnership Management - Build trusted, long-term relationships with external partner leadership teams - Lead or materially shape commercial negotiations, contract renewals, pricing, remedies, and service changes - Strengthen strategic partnerships to support business growth and customer outcomes - Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication - Collaborate cross-functionally and externally to resolve sensitive operational challenges - Support customer and internal stakeholder conversations requiring partner expertise - Identify and source new partners to strengthen global coverage and capabilities Vendor Ecosystem Development - Identify operational or geographic gaps within the vendor ecosystem - Evaluate and onboard new partners to strengthen Oyster’s global coverage - Recommend improvements to ecosystem strategy, scalability, and service quality - Partner cross-functionally to evolve how Oyster leverages and manages external vendors - Drive initiatives that improve partner consistency, efficiency, and customer experience Strategic Business Partnership - Advise internal teams on vendor capabilities, strengths, and operational considerations - Guide partner selection decisions based on customer needs and business priorities - Share insights from vendor trends, escalations, and operational performance data - Partner with Go-To-Market teams to support deal strategy and customer solutions - Enable scalable and commercially sound global employment solutions - Proactively partner with internal teams including HRBPs, Employee Lifecycle Teams, and Payroll/Pay teams to align vendor capabilities with employee support and operational workflows Escalation Leadership - Maintain secondary oversight (~20%) of specialized Health & Safety and Compliance vendor relationships, ensuring partner capabilities and SLAs support local statutory requirements - Lead high-impact escalations across external partners and internal teams with limited direction - Coordinate cross-functional and cross-partner responses to critical operational issues - Protect customer experience while balancing operational and commercial priorities - Identify root causes and recurring trends across escalations - Drive preventative improvements and operational maturity across the partner ecosystem - Lead in escalations on calls to get to root cause, find solutions, and manage end-to-end resolution. CONTINUOUS IMPROVEMENT & HIGH PERFORMANCE - Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality. - Build scalable processes, knowledge, automation, and AI-enabled reporting while protecting payroll and personal data. - Analyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resources for internal teams. - Identify opportunities to improve workflows, documentation, and knowledge management, ensuring Pearls have accurate, accessible self-service resources to reduce dependency and improve operational efficiency. Projects - Lead People Services and cross-functional projects as we work towards our Mission to enable companies to hire anyone, anywhere! Core Requirements - 5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment - Strong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls - Significant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment - Deep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards - Evidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews - Commercial negotiation and contract-management capability, including pricing, service levels, remedies, renewals, and trade-offs - Highly strategic thinker with the ability to balance operational detail with long-term business goals - Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements - Commercially minded and solutions-oriented, with a pragmatic approach to operational challenges - Exceptional relationship-building and influencing skills across internal and external stakeholders - Strong ownership mindset with the ability to operate autonomously in a fast-paced environment - Experience managing complex escalations and driving resolution across multiple stakeholders - Excellent communication and presentation skills, both written and verbal - Collaborative and cross-functional by nature, with experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams - Process-oriented and continuously looking for ways to improve scalability and operational maturity - Comfortable working in ambiguity and helping shape evolving operational functions and frameworks - Demonstrated track record of proactive business partnering with internal stakeholders such as HRBPs, Lifecycle Teams, and Pay teams - [BONUS] Experience working with global vendors across multiple regions (APAC, EMEA, LATAM, AMER) - [BONUS] Experience building or scaling vendor governance programs and operational frameworks - [BONUS] Additional languages - [BONUS] Have worked in a fast-paced, scaling startup or global tech environment - [BONUS] Experience implementing AI tools or automation workflows to improve workflows and vendor management You'll also need - A reliable home internet connection (or be able to get one) - Fluent English language HOW WE WORK TOGETHER AT OYSTER Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team. Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us. HOW YOU WORK With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster: - Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. - Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. - Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service. - Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options. - Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. - WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE  We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.

Collaborates regularly with Digital Marketing, Brand and Visuals, and IS teams to discuss project requirements and makes technical recommendations. Writes efficient code and maintains custom donation forms, advocacy forms, other webpages, and email templates.