QA Engineer Lead

About ••••••••••••: helps expand access to high-quality early childhood education. We provide childcare providers with software, tools, and support to build and run sustainable businesses, and assist governments in modernizing childcare programs. Our products support critical everyday workflows for providers, families, and government partners. The Role: We're looking for a highly technical, detail-oriented QA Engineer to lead quality across our government products, billing product, and products sold to childcare providers. You'll build an AI-driven QA practice while staying hands-on: investigating failures, writing automated tests, validating releases, and working directly with government customers. You'll bring technical depth to understand complex systems and attention to detail to catch problems before customers do. What You'll Do: — Lead QA across ••••••••••••. — Own the testing strategy, prioritize highest-risk workflows, and establish clear standards for release readiness across products. — Use AI daily: apply AI tools to generate test cases, write and maintain automation, explore edge cases, and accelerate debugging. — Validate results and protect customer and government data. — Test AI-powered products: build repeatable evaluations for accuracy, consistency, unsupported outputs, and unexpected behavior across real customer workflows. — Build strong technical coverage: create and maintain UI and API tests, use SQL to verify data integrity, and integrate reliable regression and smoke tests into development and release processes. — Protect billing accuracy: test invoices, payments, refunds, calculations, reconciliation, including failed transactions, retries, rounding, and duplicate charges. — Represent •••••••••••• with government partners: meet stakeholders to understand requirements, lead user acceptance testing, explain issues clearly, and coordinate fixes and acceptance documentation. — Make requirements testable: translate product requirements and government acceptance criteria into test plans, test cases, and documented results. — Work closely with Engineering and Product: participate in Scrum planning, stand-ups, reviews, and retrospectives; help teams identify risks early, prioritize defects, and verify fixes. — Improve quality over time: track escaped defects, recurring issues, test reliability, and release risks; turn findings into better coverage and processes. Who You Are: — Hands-on QA or quality engineering professional taking ownership from requirements through verified fixes. — Highly detail-oriented, curious, and persistent. — Able to notice inconsistencies, investigate edge cases, and follow issues through to resolution. — Technically strong in test automation, API testing, SQL, debugging, and modern software development practices. — Comfortable using AI extensively and able to demonstrate how it improves speed and depth of work. — Clear communicator working effectively with engineers, product teams, and government stakeholders. — Experienced in Agile teams and Scrum ceremonies. — Comfortable managing competing priorities across multiple products in a fast-moving environment. — Based in San Francisco or willing to relocate, with availability to work onsite 5–6 days per week. — Experience with government systems, billing or payments, childcare software, and government-facing UAT is especially valuable. What Success Looks Like: — Most important workflows have dependable test coverage. — Government UAT is organized and supported by clear evidence. — Billing issues are caught before customers are affected. — Teams understand release risks, and AI helps test faster and more thoroughly. Compensation: Competitive compensation.