Задачи:
— Выполнение работ по заявкам Заказчика (диагностика, обслуживание и ремонт pos-терминалов, оргтехники, компьютеров и кассового оборудования)
— Выезд на объекты обслуживания Заказчика
— Обработка заявок в системе учета.
Требования:
— Опыт в аналогичной должности желателен, но не является обязательным условием.
— Имеет знание ПК (диагностика, ремонт, установка и настройка софта)
— Обучаемость и интерес к IT сфере.
Условия:
— Формат работы: разъездной.
— Оформление согласно ТК РФ, официальная заработная плата.
— Компенсация затрат на проезд по маршруту, мобильная связь.
— ДМС, доступная база знаний и возможности для обучения, партнерские скидки, кафетерий льгот.
— Льготные программы от компаний – партнеров.
— График работы - 5/2 c 9-00 до 18-00. Возможно совмещение.
Задачи:
— принимать обращения от пользователей и сотрудников внутренних подразделений Компании;
— проверять данные в обращениях на полноту и корректность;
— классифицировать и маршрутизировать обращения в соответствии с действующими регламентами;
— контролировать исполнения SLA при выполнении обращений.
Требования:
— умение оперативно обрабатывать входящую информацию;
— желание развиваться в ИТ;
— нацеленность на результат.
Условия:
— официальное трудоустройство в штат аккредитованной IT-компании;
— обучение и система наставничества в процессе адаптации;
— комфортный офис по адресу ул. Авроры 150/1;
— расширенный соц. пакет: ДМС, компенсация фитнеса, скидки от партнеров;
— эксклюзивный зарплатный проект для сотрудников;
— корпоративная база знаний: курсы, онлайн библиотека, тренинги и митапы для развития hard и soft skills;
— возможности для профессионального роста в IT-компании без опыта работы;
— современную корпоративная культура, в которой жизнь течет нон-стоп.
Задачи:
— Организация ИТ-поддержки на основе сервисной модели ITIL;
— Разработка и сопровождение ITSM-систем и их компонентов (каталог услуг, каналы взаимодействия, ИТ-активы);
— Наполнение баз данных в ITSM-системе с целью снижения количества поступающих заявок;
— Управление жизненным циклом и учёт пользовательских ИТ-активов;
— Координация и контроль проектов по развитию офисной инфраструктуры, модернизации пользовательского оборудования и обновлению пакетов программного обеспечения;
— Руководство командой ИТ-поддержки: оценка эффективности сотрудников, регулярное предоставление обратной связи, участие в подборе персонала на открытые позиции, разработка и внедрение ключевых показателей эффективности (KPI) для команды поддержки;
— Участие в ИТ-аудитах и устранение замечаний, выявленных в ходе проверок;
— Взаимодействие с внешними партнёрами, предоставляющими ИТ-услуги
Требования:
— Высшее образование в сфере информационных технологий;
— Опыт управления командой ИТ-поддержки от 3-х лет и от 1-2 человек в подчинении;
— Английский язык — уровень не ниже Intermediate;
— Развитые аналитические способности;
— Отличные коммуникативные навыки;
— Уверенный пользователь ПК (Excel, PowerPoint);
— Высокая мотивация и нацеленность на результат.
Условия:
— Стабильную работу в международной компании;
— Трудоустройство по ТК РФ, стабильные выплаты заработной платы;
— ДМС, страхование жизни с первого дня работы;
— Пакет гибких льгот (оплата фитнеса/ обучения/ оплата путешествия/ расширенный пакет ДМС или др.);
— Поддерживающую, вдохновляющую корпоративную культуру компании с фокусом на инновационный подход к ведению бизнеса;
— Доступ к корпоративному порталу обучения Eduson;
— Доступ к программе скидок и привилегий PrimeZone;
— Возможности для реализации своих идей;
— Годовой бонус;
— Компенсацию питания;
— Локация: комфортный офис в 3 минутах ходьбы от станции метро "Улица 1905 года".
ОфисleadМосква
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Задачи:
— Оказывать техническую поддержку сотрудникам по вопросам работы оборудования, программного обеспечения и корпоративных систем.
— Выполнять подготовку, настройку, замену и передачу пользователям компьютерной техники и мобильных устройств.
— Устанавливать, обновлять и сопровождать пользовательское программное обеспечение.
— Вести учёт ИТ-оборудования и контролировать его актуальное состояние.
— Разрабатывать и поддерживать в актуальном состоянии пользовательские инструкции и внутреннюю техническую документацию.
— Управлять учётными записями и правами доступа пользователей в корпоративных информационных системах.
— Проводить консультации и обучение сотрудников по вопросам использования оборудования и корпоративных сервисов.
— Выполнять первичное администрирование систем электронного документооборота, с перспективой участия в сопровождении EDI.
— Администрировать корпоративную телефонию.
— Участвовать в подготовке и актуализации внутренних регламентов, инструкций и процедур в области ИТ.
— Взаимодействовать с поставщиками оборудования и ИТ-услуг.
— Анализировать повторяющиеся обращения пользователей и участвовать в совершенствовании процессов технической поддержки.
Требования:
— Техническое образование (ИТ-образование будет преимуществом).
— Уверенное владение ОС Windows.
— Уверенное владение Microsoft Office.
— Опыт настройки устройств на iOS.
— Понимание принципов работы IP-адресации, DNS, доменной инфраструктуры и VPN.
— Английский язык на уровне не ниже B1.
— Способность самостоятельно разбираться в новых инструментах и технологиях.
— Аналитический подход к решению задач.
— Умение структурировать информацию и понятно описывать проблему.
— Ответственность и организованность, готовность уточнять детали, если информации недостаточно для решения задачи.
— Грамотная устная и письменная речь, доброжелательность и корректность при взаимодействии с пользователями.
— Желание систематизировать знания и поддерживать техническую документацию в актуальном состоянии.
Будет преимуществом:
— Опыт работы в технической поддержке.
— Опыт работы с SAP, системами ЭДО или другими корпоративными информационными системами.
— Опыт подготовки инструкций, регламентов или ведения базы знаний.
— Опыт автоматизации рутинных операций или оптимизации рабочих процессов.
Условия:
— Оформление согласно ТК РФ.
— ДМС после испытательного срока.
— Компенсация питания.
— Комфортный офис в пешей доступности от метро.
Задачи:
— Решение поступающих запросов.
— Консультации в пределах пользовательских инструкций.
— Использование базы "Типовых запросов и ответов".
— Решение вопросов Заказчиков, имеющих низкий приоритет.
Требования:
— Высшее/неоконченное образование.
— Умение работать с большими объемами информации.
— Аналитическое мышление.
— Продвинутый пользователь MS Office (Word, Excel, Outlook).
— Будет плюсом наличие опыта работы в поддержке, разработке или тестировании систем.
Условия:
— Стабильный доход на уровне рынка.
— Комфортный офис с кофемашиной, массажным креслом, настольными играми, спортзалом, зоной отдыха, PlayStation.
— Сильная команда экспертов.
— Личный наставник, помогающий погрузиться в проект.
Location: Berlin, Germany
Workplace: onsite
ABOUT YOU
We are looking for an IT Support Engineer who is customer-service oriented, proactive, and highly organized to join our Corporate IT team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own IT operations end-to-end for our Berlin office - from employee onboarding and equipment setup to managing our core internal systems and being the first point of contact for anyone who needs help.
Strong troubleshooting and communication skills are essential, along with experience in IT support, systems administration, and hands-on hardware/software maintenance. The ability to manage multiple priorities independently and adapt to shifting demands in a dynamic environment will be key to your success in this role.
If you're passionate about solving problems and keeping people productive and love being part of a global gaming commerce company that helps developers bring their games to players around the world, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
RESPONSIBILITIES
Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.
Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems.
Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus.
Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged.
Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech).
Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations.
Create and maintain clear IT documentation and runbooks for the systems and processes you own.
REQUIREMENTS
At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.
Professional working proficiency in
English
and
German
, with the ability to explain technical concepts clearly to non-technical colleagues.
Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN).
Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.
Excellent interpersonal skills with a genuine customer-service mindset.
Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.
Proactive and organized, eager to learn, with strong practical problem-solving skills.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.
Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Gurgaon, India
Workplace: onsite
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
Job Reference: #LI-JC1
Job Description-
Provide L1–L2 technical support to a global user base with a focus on SLA-driven ticket management, excellent customer service, employee onboarding/offboarding and endpoint lifecycle management. Flexible, engaged and responsive in the adoption of continuously evolving support workflows.
Key responsibilities
Service desk and SLAsProvide professional IT support via Zendesk; triage, troubleshoot, and resolve tickets within agreed SLAs.Manage and prioritize the support ticket queue using an SLA-driven approach, ensuring that highest to lowest priority tickets are responded to and resolved within agreed service levels. Maintain high CSAT, provide clear ticket communication, and timely escalations.Identify opportunities for improvement and adopt automation and AI (such as Zendesk AI features, AI support assistants) to improve and accelerate the support workflow (for example to aide in triage and draft responses).
Team Development
Flexible and engaged in the adoption new tools and workflows, including AI-assisted support tools, as part of a continuously evolving IT environment.
Endpoints and operating systems
Deliver in-depth desktop support for Windows and macOS.
Provision and manage devices using AutoPilot, Intune/Endpoint Manager, and Jamf/Mosyle.
Manage full laptop lifecycle: purchasing, replacements, warranty, returns, secure wipe/disposal, and accurate asset tracking (Workday).
Identity, collaboration, and SaaS
Administer Microsoft 365, Entra ID (Azure AD), and Exchange Online; support Teams, SharePoint, OneDrive.
Support and manage onboarding/offboarding access provisioning, MFA, conditional access, and least-privilege practices.
Support additional cloud platforms such as Citrix ShareFile, Okta, and Zendesk.
Mobile Device Management (MDM) through Microsoft Intune, Jamf and Mosyle.
Network and remote access
Troubleshoot basic networking (DHCP, DNS, VPN, NAT, Wi‑Fi) and coordinate with network engineers/ISPs as needed.
Security, compliance, and continuity
Follow security and privacy standards (e.g., ISO 27001, GDPR) and participate in security incident response and phishing triage.
Document and maintain internal and user-facing knowledge base articles.
Collaboration
Work effectively with a remote IT team across time zones; communicate proactively with stakeholders.
Education
Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
Relevant certifications are an advantage.
Experience
3+ years of hands-on IT support in a corporate environment.
Strong experience with Windows and macOS support.
Proven administration of Microsoft 365, Entra ID (Azure AD), Intune/Endpoint Manager, and device provisioning (AutoPilot).
Mobile device management with Intune, Jamf, or Mosyle.
Scripting/automation with PowerShell; experience with Power Apps/Logic Apps is highly desirable.
Networking fundamentals (DHCP, DNS, VPN, NAT) and troubleshooting.
Experience with major cloud/SaaS platforms (e.g., Okta, Citrix ShareFile, Zendesk) is a plus.
Key competencies
Excellent customer service, communication, and stakeholder management.
Comfortable adopting new tools and workflows, including AI-assisted support tools, as part of a continuously evolving IT environment.
Methodical troubleshooting and problem-solving.
Strong organization, prioritization, and time management; able to balance local and remote user needs.
Ability to work independently and as part of a distributed team; proactive and accountable.
Additional Job Description-
Languages
Fluent English required.
Work conditions
3 days a week from the Gurugram office and 2 days from the Noida office, total 5 days a week.
Nice to have
Certifications: Microsoft (MD-102/SC-900), Jamf 200/300, CompTIA A+/Network+/Security+, ITIL Foundation, Apple ACSP.
Задачи:
— Мониторинг сервисов и оперативное реагирование на инциденты.
— Диагностика и устранение технических неисправностей.
— Анализ логов и поиск причин возникновения ошибок.
— Выполнение регламентных технических работ.
— Взаимодействие с командами разработки, DevOps и телеком-направлением.
Требования:
— Уверенное владение Linux и работа в командной строке.
— Базовые знания сетевых технологий (TCP/IP, DNS, VPN, HTTP/HTTPS).
— Умение работать с SQL (SELECT, JOIN, UPDATE).
— Базовые знания Docker.
— Умение анализировать логи приложений и операционной системы.
— Английский язык на уровне чтения технической документации.
Будет плюсом:
— Опыт работы с Grafana, Zabbix, Prometheus.
— Знание Redis.
— Опыт работы с Git.
— Опыт работы с Asterisk, FreeSWITCH или другими VoIP-решениями.
— Понимание CI/CD и опыт сопровождения SaaS-продуктов.
Условия:
— Работа в международной AI-компании.
— Сменный график работы.
— Комфортный офис в Алматы.
— Бесплатные обеды.
— Оплата тренажерного зала.
— Возможность работать с современной AI-инфраструктурой и развиваться в направлении Linux/DevOps.
Location: Seoul, South Korea
Workplace: onsite
ABOUT YOU
We are looking for a talented Integration Manager who can work with new and existing game partners and help get out tools, products, and services working inside their games. The ideal candidate will possess a blend of technical and people skills, reasonable design and UX sensibility, and some understanding of how payments in gaming "should" work. You should have experience playing games. Applicants should expect to assist developers and technical personnel rapidly debug their technical issues and escalate or transfer as necessary - for this reason, ability to quickly diagnose basic technical issues and provide proper documentation is a must.
If you’re passionate about driving business growth, supporting game developers, and expanding the reach of innovative gaming solutions, we would love to hear from you!
This role will be based out of our Japan office but can be hybrid or fully remote depending on the situation.
ABOUT US
At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.
Longevity Opportunity Vision Enjoy the game!
Job Purpose
The Integration Manager is Xsolla's front-line technical partner for game studios — a hybrid role blending pre-sales engineering, technical support, and customer success. You'll work directly with new and existing game partners to get Xsolla's products, tools, and APIs working inside their games, from the first technical conversation through go-live and beyond. You'll lead client-facing meetings and demos, translate business needs into technical requirements, troubleshoot integration issues hands-on (logs, API calls, JSON payloads, webhook events), and act as the connective tissue between the client, Business Development, Customer Success, and Engineering.
Responsibilities
Client-Facing & Pre-Sales
Lead and confidently run client meetings, calls, and technical demos independently, without needing a BD or CS lead to carry the conversation
Act as the primary technical point of contact during pre-sales and onboarding, scoping integration requirements and setting realistic expectations
Present technical concepts clearly to both technical and non-technical stakeholders (engineers, producers, executives)
Technical Integration & Troubleshooting
Guide partners through API integration, including authentication, request/response structures, JSON payloads, and webhook configuration and delivery
Diagnose issues using data dumps, technical logs, and API traces; distinguish integration errors from platform bugs
Write and interpret basic scripts or API calls (e.g., via Postman, curl) to reproduce and isolate client-reported issues
Document issues concisely and completely enough for engineering to act on without back-and-forth
Know when to resolve an issue directly versus escalate to Engineering, Product, or Support, and manage that handoff cleanly
Cross-Functional Communication
Serve as the communication hub between Client, Business Development, Customer Success, and Development teams, ensuring nothing gets lost in translation between technical and commercial priorities
Provide clear, well-organized status updates to internal stakeholders and clients throughout the integration lifecycle
Maintain accurate documentation in Jira, Confluence, and related tools
Qualifications & Skills
Bachelor's degree (or equivalent experience) in a related field
3+ years of experience in technical integration, solutions engineering, or a client-facing technical role
Demonstrated ability to lead client meetings and presentations independently — this is not a support-only or backend role
Working knowledge of REST APIs, JSON, and webhooks; able to read API documentation, interpret payloads, and troubleshoot integration failures independently
Comfortable using tools like Postman (or equivalent) to test and debug API calls
Near-native fluency in both Korean and English, written and verbal; able to confidently lead client presentations and meetings and write professional business emails in either language without support (daily cross-team communication is in English)
Proven customer service or client relationship experience
Comfortable working with high autonomy, shifting priorities, and a significant workload
Strong attention to detail and time management
Nice to Have
Prior experience in the gaming industry, payments, or fintech
Experience with Confluence, Jira, and G Suite
Prior experience at a foreign or international company, or working across time zones with global teams
Genuine interest in games (as a player) and the gaming industry
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws including the Personal Information Protection Act (PIPA), Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Baku
Workplace: onsite
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
RESPONSIBILITIES
Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.
Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems.
Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus.
Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged.
Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech).
Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations.
Create and maintain clear IT documentation and runbooks for the systems and processes you own.
REQUIREMENTS
At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.
Professional working proficiency in English
, with the ability to explain technical concepts clearly to non-technical colleagues.
Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN).
Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.
Excellent interpersonal skills with a genuine customer-service mindset.
Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.
Proactive and organized, eager to learn, with strong practical problem-solving skills.
NICE TO HAVE
Experience supporting a global or multi-office organization.
Previous work experience at a fast-paced organization with an entrepreneurial mindset.
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
Additional language skills, such as Azerbaijani or Russian.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Guatemala City
Workplace: onsite
We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.
As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.
Responsibilities and Duties
Take calls from Retailers and Customers experiencing technical issues·
Troubleshoot the issue over the phone·
Log all calls and solutions·
Report reoccurring issues to your supervisor·
Installs, modifies, and makes minor repairs to computer hardware and software systems.·
Resolves tickets·
Installs software and necessary applications for workflow.
Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
Prepares reference material for users by drafting operation instructions
Qualifications and Skills
Excellent problem-solving and troubleshooting skills.
Experience working with computers·
Strong communication skills·
The ability to communicate technical information in an accessible manner to non-technical employees.
A process improvement mindset.
Software maintenance and testing capability.
Basic knowledge of networking principles and operating systems.
Customer-service focus.
Collaborative mindset.
Hands-on problem-solving ability.
High School Diploma
Requirements
85% of English Proficiency
Software and Hardware knowledge
Prior experience in tech support, desktop support, or a similar role.
Customer Service and Tech Support Experience (Must)
Excellent communication skills (written and spoken)
Patient, helpful, empathetic, good listener & professional
Attention to detail and good problem-solving skills.
Experience with remote desktop applications and help desk software. (Desired)
Goals and people oriented
WE OFFER:
Competitive salary
Bonuses
A great and positive workplace
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
ОфисГеография найма не уточнена
ОфисBerlin, Germany
ОфисGurgaon, India; Work effectively with a remote IT team across time zones; communicate proactively with stakeholders
ОфисSeoul, South Korea; Prior experience at a foreign or international company, or working across time zones with global teams
ОфисBaku
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