Операционный менеджмент вакансии - гибрид

Location: Worldwide Workplace: hybrid The Group Coordinator onboard the cruise ship Aroya will oversee and manage group bookings and events, ensuring seamless coordination and communication between the ship’s departments and the group host. The Group Coordinator will also handle special requests, organize group events, and provide personalized assistance to ensure an exceptional experience for the group.   Responsibilities   Coordinate all aspects of group bookings, including reservations and onboard activities. Serve as the primary point of contact for group leaders, assisting with any inquiries or special requests. Organize and oversee group events, ensuring all logistical details are executed flawlessly. Collaborate with other ship departments (e.g., Food & Beverage, Housekeeping, Entertainment) to meet group needs. Handle any last-minute changes or challenges, providing effective and prompt solutions. Assist with the distribution of welcome packages, event schedules, and promotional materials to group members. Maintain accurate records of group activities, requests, and special requirements. Ensure compliance with all guest service standards and protocols. Act as a liaison between the group clients and shipboard teams to ensure smooth communication and coordination. Provide exceptional customer service to enhance group members’ overall experience. Assist with pre-cruise planning by communicating with group leaders regarding onboard expectations and requirements. Monitor and update group accounts and reservations, ensuring accuracy and up-to-date information. Facilitate pre-arrival preparations such as cabin assignments and special requests for group guests. Manage VIP group requests, providing enhanced services to high-profile group guests. Collect and address feedback from group leaders and members to continually improve service delivery.   Requirements: Previous experience in group coordination, event planning, or a similar role, preferably in a cruise ship. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Ability to multitask and handle dynamic, fast-paced environments. Proficiency in computer systems, including reservation software. Problem-solving abilities and the ability to work under pressure. Fluency in English and Arabic; additional languages are a plus.   Documentation Requirements:   Valid passport and visas as required. STCW certification or willingness to obtain. Valid Medical certificates  For Pooling purposes Contract length: 4 months on/ 2 off

Location: Worldwide Workplace: hybrid VIP SERVICES MANAGER Department / Section:Hotel / VIP Services Reports to:Guest Services Manager   The VIP Services Manager will provide exceptional personalized service to VIP guests, ensuring their unique needs and preferences are met throughout their cruise experience. You will oversee a team dedicated to delivering a high level of service, coordinating VIP activities and ensuring a seamless and memorable journey for these esteemed guests. This role requires strong leadership skills, attention to detail, and the ability to create a luxurious and exclusive atmosphere onboard. VIP Guest Management: Act as the primary point of contact for VIP guests, ensuring their needs and expectations are anticipated and exceeded. Coordinate personalized services, including dining reservations, special events, shore excursions, and onboard activities and services; VIP Team Management: Manage and provide guidance to a team of VIP service personnel, including concierge and butler staff, and other dedicated team members. Oversee their daily tasks, performance, and training, in order to maintain a high level of service excellence; VIP Lounge Management: Manage the operation of VIP lounge areas and ensure the quality of service and the atmosphere are at the level expected; Guest Relations: Build and maintain positive relationships with VIP guests, ensuring their satisfaction throughout their cruise. Address any concerns or special requests promptly and effectively, offering appropriate solutions and personalized attention; Pre-Cruise Communication: Establish communication with VIP guests prior to their arrival, gathering information on their preferences, dietary requirements, special celebrations, and any other specific requests. Ensure that necessary arrangements are made in advance to exceed their expectations; Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, such as front office, housekeeping, food and beverage, spa, among other, to ensure seamless coordination and delivery of VIP services. Liaise with department heads to ensure that VIP guests receive priority access, exclusive experiences, and exceptional service; VIP Amenities & Services: Arrange for personalized amenities and specialized services for VIP guests, such as welcome gifts, personalized stationery, preferred seating, and customized in-room amenities. Ensure that these amenities are delivered promptly and in line with guest preferences; Exclusive Events: Plan and execute exclusive events and activities for VIP guests, such as private cocktail receptions, gourmet dinners, and exclusive shore excursions. Coordinate with relevant departments to ensure smooth execution and a memorable experience for VIP guests; Arabic Cultural Expertise: Utilize your knowledge of Arabic culture, customs, and traditions to provide culturally sensitive and authentic experiences for Arabic VIP guests. Ensure that their unique needs and preferences are understood and met; Complaint Handling: Handle any guest complaints or issues promptly and effectively, ensuring that appropriate solutions are provided to maintain guest satisfaction. Escalate any complex issues to the appropriate management level for resolution; Feedback and Reporting: Collect guest feedback and monitor guest satisfaction levels. Prepare reports and provide insights on VIP guest preferences, trends, and areas for improvement to enhance the VIP service experience; Training and Development: Conduct regular training sessions for the VIP Services team to enhance their skills and knowledge. Stay updated on industry trends and best practices and share relevant information with the team; Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns. Requirements A minimum of 5-years’ experience as VIP Services Manager or similar role, preferably in a luxury ship and luxury hotel setting; Proficiency in Arabic and English is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus; Vast knowledge of Arabic culture, customs, and etiquette; Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus; Proven leadership and managerial skills, with the ability to motivate, develop and ensure service excellence within a team; Strong organizational and multitasking capabilities with exceptional attention to detail and the ability to anticipate guest needs and preferences; Excellent interpersonal and communication skills to build rapport with VIP guests and coordinate with various ship departments; Problem-solving and conflict resolution skills, with the ability to handle guest complaints and concerns with professionalism and empathy; Passionate for delivering exceptional service and creating memorable experiences for VIP guests; Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays; Familiarity with shipboard property management systems, reservation systems, and Microsoft Office applications is recommended; Understanding of shipboard safety and security protocols and the ability to ensure compliance. Documentation Requirements Valid Passport; Valid Seamans Book; STCW Certification; Contract: 4 months on / 2 off Start date – For Pooling purposes

Location: Paris, France; Lyon, France; Marseille, France; Bordeaux, France Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🤹 OPERATIONS AT ALAN Behind Alan's performance lies an Operations team that is anything but back-office. At Alan, Ops is a strategic function: we define the vision, build the systems, and own the outcomes that make our insurance and healthcare products work at scale. As a Senior Ops & Product Builder, you will own some of the most critical and ambiguous challenges in the company. You will shape strategy, drive cross-functional alignment, and build solutions with lasting impact on Alan's P&L and member experience. You’ll be joining 80+ talented, committed, passionate Ops team members working globally on all our services. You’ll be among the team mates structuring this community. ⭐️ THE CHALLENGES We are looking for driven professionals and entrepreneurs with a strong operational background to disrupt the way we traditionally think about insurance or healthcare. Our goal is to delight our members everywhere as we keep on scaling and building new services in France and internationally. The job description is simple: you set the vision, make the hard calls, and own the outcome. Here are some examples of missions our team is covering that you could lead: - Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem-level fraud strategy. - Building a global recovery engine: Establishing a billing monitoring framework to identify gaps early on. Then building assets & partnerships to drive costs down : designing a global recovery system that adapts to local legislation to support Alan’s expansion. With millions invoiced every month and high growth, the impact on P&L is direct. - Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress. - Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction. ⭐️ IF YOU HAVE SOME OF THE FOLLOWING, YOU MAY BE A GREAT FIT ⭐️ - You have at least 10 years of professional experience in Operations management or entrepreneurship - You are fully fluent in English and Spanish or French or Dutch - You have a high level of structure and strong analytical skills (including Sql fluency for data analysis) - You independently own high-ambiguity, high-impact initiatives (typically >10M€/year business impact) - You excel at defining a clear vision and roadmap on your scope, lead product reviews, and drive make-or-buy decisions - You make hard prioritization calls with partial information and manage key external partnerships autonomously - You are a thought leader and implement innovative uses of AI and automation across crews - You are a strong mentor: you make the people around you better, and you drive significant community impact For this role we are looking to hire within the D-F https://alan.com/en/careers/a/salary-equity level range based out of France, Belgium or Spain. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!   🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.   YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work #LI-DNP

Location: Worldwide Workplace: hybrid Position Summary / Job description We are looking for a Restaurant Manager’ ready to join immediately.   Primary Responsibility of the Role: · Leads the Restaurant teams and ensures training, development and supervision of the Restaurant teams in product knowledge and service. · Supervises and motivates the team by ensuring all Standard Operating Procedures are in place and executed before, during and after service. · Ensures proper inventory processes including requisitions, receiving, moving and stocking product in accordance with first in/ first out (FIFO). · Prepares for and leads all Sanitation and Public Health inspections. · Advance planning, coordination and oversight of execution of special events and Banquets. · Provides assistance to direct reports and the Assistant Food and Beverage Manager in the execution of the day-to-day operations of the Restaurant venues. · Manages the financial performance to exceed expectations for all Specialty venues in partnership with senior leadership. · Coaches others by providing constructive feedback; helps others identify developmental needs and monitors progress; promoting an environment where everyone is valued and included. · Coordinates and maintains on-going training programs and its’ execution to ensure all team members always have access to all pertinent training materials and are regularly tested on all information including menus, hours of operation, steps of service, Public Health and other divisional, brand information. · Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty and integrity. · Able to execute any electronic reservation system as assigned by company directives and to be able to train and guide on-board restaurant team members competently in the system. · Ensuring cooperation and coordination of activities with all other departments, with special focus on the relationship with the Galley Department/Executive Chef. · Leading “by example” by knowing manuals and guidelines, including the latest updates, and teaching/coaching on board teams for optimal results. · Conducting VSP inspections with the shipboard management team, ensuring 100% compliance, including equipment status and maintenance reports. · Monitoring NPS Scores and by engaging the management team immediately follows up on both success and failure to create an environment of acute awareness and positive re-enforcement. · Additional duties may, and will, be assigned by the shore side management with an expectation of execution. Position Requirements: Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position. Previous Restaurant Manager or Maître D experience on cruise line/passenger vessel. Excellent verbal and written command of the English and French Language. Superior knowledge and experience in Public Health rules and regulations related to VSP and HACCP. Excellent working knowledge of food, beverage (wine, beer, spirits, cocktails, coffee, tea) and an international cuisine. Collaborative and interpersonal, who build positive relationships, exhibit tact and earn trust. Strong communicator, both verbally and in writing, who effectively communicate at all levels. Problem solvers, who are flexible and creative in finding solutions for hard problems. Self-starters, who take the initiative in leading goals, utilize analytical skills and possess the adaptability to change. Accountable individuals, who take ownership of projects, effectively communicate results, and recommend improvements. High School Diploma or GED Working knowledge of various computer software programs (MS Office). Employment Terms & Conditions 4 months +/-1 months We would appreciate to receive your application including your CV with all references of employers, proof of previous sea service, completed training's and certificates by clicking on the “apply” button below.

Location: Warsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria Workplace: hybrid Responsibilities: Drive operational excellence across product squads by optimizing delivery processes, governance, and documentation. Coordinate with card scheme/issuing partner (payment provider). Ensure new product initiatives and platform changes are well-defined, compliant, and launch-ready through structured business cases and approval processes. Act as a delivery enabler - removing blockers, coordinating stakeholders, and maintaining the documentation and data foundations needed for rapid, high-quality execution. Partner with Product Owners, Engineers, and Data Analysts to ensure reliable metrics, dashboards, and insights guide decision-making and prioritisation. Track performance post-launch, monitor product stability and adoption, and facilitate continuous improvement through structured feedback loops. Lead planning and operational cadences (KPIs, stand ups, retrospectives), maintaining momentum and alignment across teams. Identify and implement process improvements that enhance delivery speed, quality, and scalability. Drive product strategy by translating operational insights, customer feedback, and market intelligence into future features direction, ensuring delivery execution aligns with strategic priorities and the long-term product vision. Requirements: Degree in STEM or other quantitative fields. Minimum 2 years experience in a high performance environment (fintech, consultancy, investment bank, high-growth tech company, etc.). Minimum 2 years of experience working with debit cards and payments (SWIFT, SEPA, Faster Payments). Experience working with card schemes (Visa, Mastercard). Ability to solve complex problems independently. Deep empathy for customers and commitment to user-centred design without compromise. Strong stakeholder management and communication skills, capable of influencing across functions. Data-driven mindset, able to turn insights into actionable improvements. Strong ownership mentality – proactive, accountable, and execution-focused approach. Nice to have: Experience building or scaling successful products - particularly financial or data-driven - using analytics, customer feedback, and pragmatic judgment. Experience with compliance regulations for card products (onboarding, notifications, restrictions). Experience with fraud monitoring for card transactions.