Location: Amsterdam, Netherlands; Berlin, Germany; Limassol, Cyprus; London, United Kingdom; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland; Yerevan, Armenia
JetBrains builds world-class developer tools trusted by 11 million users, including 88 Fortune Global Top 100 companies. As we accelerate our global growth, we’re expanding the Compliance department to keep revenue flowing smoothly and securely.
About the role:
Co-lead JetBrains’
global export controls
&
sanctions program
. Drive compliance with EU and U.S. export controls and manage risks with emerging AI-related controls. Enable secure global sales while protecting the company from regulatory and reputational risk.
What you’ll do:
Co-lead export controls & sanctions
program of the group.
Monitor and interpret EU/U.S. export controls, sanctions, and enforcement trends.
Own classification, licensing, and technology-transfer processes.
Advise on higher-risk transactions, strategic deals, M&A, market entry, and technology partner onboarding.
Build and refine workflows, documentation, and automation for trade compliance.
Act as an escalation point for restricted countries, entities, and high-risk reviews.
Collaborate with Legal, Sales, Product, Procurement, Finance, and Security on cross-border compliance matters.
Assist and drive sanctions & export control-related investigations & concern reviews.
What you bring
8+ years of on-hands EU & U.S.
trade compliance
experience in a tech or global software environment
Strong command of EU export control regulations (EUDU), EAR (including de minimis, FDPR, AI related) and sanctions regimes.
Ability to interpret technical software/AI features for export classification.
Pragmatic, business-oriented judgment; excellent communication skills; fluent English.
What we offer:
A competitive salary, annual bonus, and a wide range of benefits.
Flexible hybrid work.
Modern offices with ergonomic workspaces, massages, on-site parking, and snacks.
Annual wellness allowance and a professional development budget for conferences, certifications, and leadership coaching.
An open, engineering-driven culture where the Legal & Compliance team is viewed as a strategic business partner.
We welcome applicants with diverse backgrounds regardless of their gender, ethnicity, religion, disability, sexual orientation, or age.
Why join JetBrains?
Strong base salary. We offer competitive pay that reflects your skills and experience.
Flexible work location. Enjoy the freedom to work from home or from the office.
Remote work. Spend up to 30 days per year working remotely from abroad.
Extra time off. More days to relax, recharge, and do the things you love.
Medical insurance allowance. Enjoy peace of mind for you and your family.
Learning and development opportunities. Access to conferences, courses, and language classes.
Language classes. Pick up the local language or sharpen your English skills.
Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
Mental health support. To help you feel your best, we provide easy access to professional mental health services.
Sports benefit. Enjoy an on-site gym or sports club stipend.
Internal events. Join company-wide celebrations and team gatherings.
*Some benefits may vary depending on location.
#LI-HYBRID
#LI-MH2
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the
Recruitment Privacy Policy.
Location: Remote-EU
Workplace: remote
Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.
We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.
Metabase is looking for a customer-focused, highly technical Success Engineer to join our growing global team. We are looking for someone who loves data, enjoys helping others, and is excited to work for a startup to help our customers get the most out of Metabase.
Our customers are software engineers, data engineers, and data analysts, and they appreciate getting help and advice from experts just like them.
What you’ll do
Talk to our users to understand their goals and challenges
Help customers design and optimize their Metabase implementation
Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed.
Solve complex problems and troubleshoot customer issues
Collaborate with our technical communicators to create educational materials for our customers
Serve as the voice of the customer to our product and engineering teams and help drive product development
About you
Enjoy helping people and solving their problems
Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases
Strong database and SQL skills
Strong technical expertise in at least two of the following areas, including the ability to investigate and diagnose complex technical issues:
Designing, developing, and troubleshooting web applications
Managing and troubleshooting infrastructure (Docker, AWS, GCP, or similar)
Managing, troubleshooting, and optimizing databases
Nice to have
Experience with Metabase or other BI tools
Experience working for an open source product
Fluency in multiple languages (this is helpful as our users are worldwide)
Why join us?
We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected.
Every week brings new complex challenges and opportunities to learn. If you thrive on solving complex problems and enjoy continuous learning, you'll find this role exciting and engaging.
You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team.
Here’s some quotes from real customers about working with Success Engineering:
“The Metabase Success Engineering team is amazing! Outlier in the industry, IMO”
“Tony really took the time to understand our issue and explain things with the perfect level of detail. Just brilliant”
“Incredible help as always from Luis. Not joking, he’s the best contact we have out of all of the vendors I’ve communicated with. Understanding, courteous and resourceful!”
“LeAnn clearly went above and beyond on a bit of an esoteric issue I ran into while casting dates and trying to join questions. We confirmed it was a bug, and I'm hopeful the team will respond quickly to this issue, but I have an exceptionally good interaction with LeAnn and really appreciated her expertise with the product.”
“It was awesome: Zoltan suggested a solution I hadn't asked for, or had even expected. And he quickly fixed the issue for me.”
We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.
For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)
Location: San Francisco; Remote; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
As a Cloud Platform Engineer, you'll envision and build robust systems and processes that ensure our infrastructure is scalable, reliable, and efficient. This can range from automating deployments and monitoring systems to optimizing performance and managing incidents.
We all work closely with our users, learning from their past struggles in operationalizing ML, onboarding them onto our platform, and turning our learnings into ideas for improving Baseten.
EXAMPLE INITIATIVES
You'll get to work on these types of projects as part of our Infrastructure team:
- Multi-cloud capacity management https://www.baseten.co/blog/how-baseten-multi-cloud-capacity-management-mcm-powers-cloud-self-hosted-and-hybr/
- Inference on B200 GPUs https://www.baseten.co/blog/accelerating-inference-nvidia-b200-gpus/
- Multi-node inference https://www.baseten.co/blog/how-multi-node-inference-works-llms-deepseek-r1/
- Fractional H100 GPUs for efficient model serving https://www.baseten.co/blog/using-fractional-h100-gpus-for-efficient-model-serving/
RESPONSIBILITIES
- Build and maintain scalable infrastructure to support the deployment and operation of machine learning models.
- Establish standards and best practices for reliability and performance across the infrastructure.
- Automate processes when relevant, particularly for managing CI/CD pipelines.
- Own products and projects end-to-end, functioning as both an engineer and a project manager, with a focus on user empathy, project specification, and end-to-end execution.
- Collaborate with cross-functional teams to understand project requirements and translate them into technical solutions.
- Mentor junior team members and contribute to knowledge sharing within the organization.
- Navigate ambiguity and exercise good judgment on tradeoffs and tools needed to solve problems, avoiding unnecessary complexity.
- Demonstrate pride, ownership, and accountability for your work, expecting the same from your teammates.
REQUIREMENTS
- Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics, or related field.
- Extensive experience with Kubernetes.
- Experience in building and maintaining scalable infrastructure.
- Experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation, Pulumi) and CI/CD tooling (e.g., GitHub Actions, GitLab CI, Circle CI, Jenkins).
- Relevant OSS observability experience (Prometheus, ELK stack, Grafana stack, OpenTelemetry) is a plus.
- Ability to own projects end-to-end, from project specification to execution.
- No prior machine learning experience required, but should be open to learning about it.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: New York; San Francisco
Workplace: OnSite
ABOUT US:
AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL.
Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now.
Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale.
We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation.
Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience.
THE ROLE:
We’re looking for Forward Deployed Engineers on our engineering team who want to work at the intersection of deep infrastructure work and direct customer impact. As an FDE, you’ll partner with leading AI companies and foundation labs on cloud architecture, networking, storage, containerization, sandboxing, and more, helping them design and ship production infrastructure on Modal’s platform.
The FDE team today includes world-class software engineers, computational scientists, ML engineers, and former founders. We’re looking for people with strong engineering fundamentals, deep curiosity across the infrastructure stack, and energy for working directly with customers on hard problems.
WHAT YOU’LL WORK ON:
- Work hands-on with companies like Suno, Lovable, Cognition, and Meta to architect and deploy massive-scale production workloads on Modal
- Lead technical discovery and architecture sessions with prospective and existing customers
- Architect migration paths from existing cloud infrastructure (AWS, GCP, Azure) to Modal’s serverless platform
- Collaborate with Modal’s product and sales teams, contributing to the platform as both an engineer and a product stakeholder
- Build trusted relationships with technical leaders (CTOs, VPs of Engineering, ML leads) at companies doing frontier AI work
- Conduct technical demos, experiments, and proofs of concept that make Modal’s infrastructure advantages tangible
YOU MAY BE A FIT IF:
- You have 3+ years of professional software engineering experience
- You have hands-on experience with cloud platforms (AWS, GCP, Azure), including compute, storage, networking, and container orchestration (Docker, Kubernetes)
- You’re familiar with distributed systems architecture, data pipelines, and Infrastructure as Code (Terraform, Pulumi, CloudFormation)
- You’re a strong communicator who can go deep on systems architecture with an infrastructure team and clearly articulate tradeoffs to technical leadership
- You have a genuine interest in working directly with customers: you find it energizing to understand someone else’s problem and help them solve it
- You’re willing to work in person in New York City, San Francisco, or Stockholm
NICE-TO-HAVE:
- Experience leading large-scale migration efforts, open-source contributions, or side projects you’re proud of
Location: Montreal
Workplace: remote
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Qualifications & Skills:
4 to 7 years of experience as a DevOps/SRE/Platform engineer
Extensive experience with Linux
Extensive experience with container orchestration using Kubernetes
Experience with Self-hosted Kubernetes clusters administration
GCP or AWS cloud experience
Experience with Infrastructure-as-Code tooling
Experience with Python / Bash scripting
Experience with observability tools
Experience with CI/CD
Excellent interpersonal communication skills
Strong communication skills
Strong analytical and problem-solving skills
Responsibilities
Manage Kubernetes clusters (self-hosted or cloud-based)
Implement and maintenance infrastructure in the cloud
Managing Linux servers, web servers and application servers
Configuration management (puppet, ansible)
Manage Infrastructure as a code (terraform/terragrunt)
Troubleshooting
Nice to Have:
IT professional certifications are not required, but it will be a plus
Kubernetes (CKA, CKS)
Google Cloud Platform or AWS
HashiCorp (Terraform Associate, Vault Associate)
Linux (LFCS, LFCE, RHCSA, RHCE)
Puppet or Ansible certifications
Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For this role, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Professional license verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
Annual salary + bonus. Salary varies depending on experience level and location.
Location: Remote - NA, APAC, EMEA
PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads — without sacrificing developer experience.
Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn't be higher. We're looking for a Software Engineer to join our core engineering team and help us build the next generation of database infrastructure.
What's the job to be done?
You will advise and handle support requests from enterprise customers on the PlanetScale platform.
You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.
You will be part of an on call rotation for high priority issues.
These attributes best describe you…
You are comfortable in front of customers, empathetic but understanding when to push back to help customers become successful on their own.
You have excellent debugging and troubleshooting skills; with a mix of enough experience and intuition to zero in on root-causes for bugs that can leave others stumped.
You are comfortable stepping outside your comfort zone. Be it delving into unfamiliar code in Vitess, one of its dependencies, or a random MySQL connector, written in a language you may not know (yet!). Working with code as your main source of documentation doesn't fluster you, and you are happy to help add/correct it as necessary where it may be inaccurate.
You can operate independently, but you know when you are in too deep and need to ask for help.
You know how to work under pressure in times of urgency. We and our customers both take issues with their data platform seriously.
What you will need
Experience supporting production databases and applications, preferably at scale.
Experience with database internals and peformance tuning, specifically for PostgreSQL and MySQL databases
Working knowledge of Kubernetes.
Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.
What else will help you be successful
Knowledge of common application deployment platforms and frameworks. Eg Python, Go, Node, PHP
Experience with cloud platforms (AWS, GCP, Azure)
Knowledge of monitoring, observability, and debugging tools
Contributions to open-source projects, especially in the database or infrastructure space
Why PlanetScale
We're redefining how high-growth companies manage data at scale—and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Software Engineer, you'll be at the core of building the platform that powers world-class apps used by hundreds of millions of users worldwide. PlanetScale is a profitable company with a philosophy centered around building small teams of p99 individuals and is recognized as one of the fastest growing companies in America.
At PlanetScale we believe in supporting people to do their best work and thrive no matter the location. Our mission is to build a diverse, equitable, and inclusive company. We strive to build an inclusive environment where all people feel that they are equally respected and valued, whether they are a candidate or an employee. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status.
If you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
Total Compensation and Pay Transparency
An employee's total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process.
Salary range:
US $120,000 - $200,000
Location: Home based - Worldwide
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring a Software Support Engineer to…
…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
Location:
This is a remote role, we have teams in all time zones.
The role entails
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-Remote
Location: Home based - Worldwide
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring a Software Maintenance Engineer to…
…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.
This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.
You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
Location:
This is a remote role, we have teams in all time zones.
The role entails
Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
Maintain a close working relationship with Canonical's Field, Support and product engineering teams
Participate in upstream communities
Develop bug fixes, backport patches, and work with upstream for inclusion
Review code produced by other engineers
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against those priorities
Participate in team discussions to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
An exceptional academic track record
Background in Computer Science, STEM or similar
Experience with Linux and open source software
Experience with at least one of Python, Go, C or C++ on Linux
A drive to learn unfamiliar technology and deep-dive difficult issues
Willingness to travel up to 4 times a year for internal events
Nice-to-have skills
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-Remote
Location: Warsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria; Georgia
Workplace: remote
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are seeking a highly skilled and proactive Senior Database Reliability Engineer with a strong focus on AWS RDS PostgreSQL, complemented by experience with infrastructure-as-code (IaC) using Terraform and familiarity with RedShift and clichouse .
Current stack: AWS RDS (PostgreSQL,MySQL), AWS RedShift, Clickhouse, Terraform, Ansible.
Responsibilities:
Own the provisioning, configuration, and ongoing maintenance of PostgreSQL and MySQL instances across AWS RDS and on-premises, ensuring they meet uptime and performance targets.
Design and implement automated failover solutions, load balancing configurations, and DNS management strategies to keep databases accessible under failure conditions.
Write and maintain Terraform code to provision and manage database infrastructure - clusters, instances, storage, parameter groups, security groups - with consistency across environments.
Build and manage Ansible playbooks and roles for database deployments, configuration changes, and patching cycles.
Monitor, alert, and tune - using Prometheus and Grafana - to catch performance degradation before it becomes an incident.
Plan and execute database upgrades and migrations, including cross-version and cross-engine work (PostgreSQL, MySQL, Redshift, ClickHouse, DynamoDB), with minimal impact to production.
Manage backup, restore, and recovery processes; test them regularly so they work when it matters.
Harden database security through access controls, encryption at rest and in transit, and periodic audits.
Maintain and improve underlying Linux systems hosting the databases, including security hardening and performance tuning.
Document configurations, runbooks, and disaster recovery plans; participate in on-call rotation.
Requirements:
5+ years of proven experience as a Database Administrator or Database Engineer, with hands-on depth in PostgreSQL and MySQL in production environments.
Solid Terraform experience - you've written and maintained IaC.
Working knowledge of Ansible for configuration management and deployment automation.
Strong Linux system administration skills, including performance tuning and troubleshooting.
Experience designing and operating high-availability solutions - failover, replication, load balancing, DNS management.
Familiarity with Prometheus and Grafana or comparable monitoring tools.
Scripting ability in Bash and/or Python for automation and operational tasks.
Understanding of CI/CD pipelines and how database changes fit into a deployment workflow.
Comfort working in a regulated financial services environment, where access control, encryption, and audit trails are non-negotiable.
Nice to have:
Production experience with ClickHouse, Redshift, MongoDB or Microsoft SQL Server.
Familiarity with Docker and Kubernetes in the context of database workloads.
Prior experience with financial services audit requirements or other regulated environments.
AWS certification (Database Specialty, Solutions Architect, or similar).
What you will get in return:
Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.
Location: Remote, EMEA
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
TIMEZONES & LOGISTICS
- It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of overnight shifts).
- This position covers Monday → Friday
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Location: Home based - Worldwide
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.
You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.
The role entails
Management of a professional support team, including skills development and performance management
Operational control, shift scheduling, accountability for key performance indicators (KPIs)
Ensures that all customer cases are responded to within the SLA, and in a professional manner
Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
Accountability for customer satisfaction
Contribution to the support knowledge base
Continuous improvement to the team's processes and support service delivery
Hire, develop and train support team to match business requirements
Work with the leadership team to drive growth and transformation initiatives
What are we looking for in you
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
Leadership experience, and preferably team management experience
Confidence under pressure, with proven track record of high customer focus
Preferably fluent in two languages, English being primary one
Excellent communication skills (verbal and written)
Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
Proven track record of contributing to Open Source projects
Software development experience
Experience in working in support organizations
Hands on experience with Canonical's products
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Thessaloniki; Athens; Limassol; Nicosia
Workplace: hybrid
The Role:
If you are a Senior Cloud Engineer there may be a place for you at our Group. Outside the usual suspects of solutions, projects, deep troubleshooting and investigations you will also be driving the Group towards its cloud-native goal. Processes, best practices, pillars and their risk assessments will be but a few of the long-term responsibilities you will have.
The main responsibilities of the position include:
Honour and practice Well Architected Framework in all tasks and responsibilities
Research workloads for migrating them to the cloud with minimal interruption and impact
Design, orchestrate and track cloud migration projects
Design and consult re-platform and re-factor of current cloud infrastructure
Coordinate with other IT departments and teams about their cloud infrastructure
Investigate and perform regular assessments of cloud deployments in compliance to the Group's standards and best practices
Design and orchestrate a risk register of cloud deployments and resources, and coordinate its communication to project managers, senior leadership and other IT departments or teams
Research, develop and implement fair use policies and best practices for cloud services while complying to the Group's standards
Drive requests for new technologies, services or solutions required from internal customers
Design, document and deploy Proof-of-Concepts (PoCs) and Solutions for internal customers in compliance with the Group's framework
Define and oversee the Group's deployment standards and pillars and ensure they are applied across cloud solutions and resources
Follow and provide training for new and current technologies and services used
Analyse, oversee and remediate cloud costs
Main requirements:
University degree in Computer Science, Engineering or a similar discipline
5 years of cloud services experience, 3 of which should be on AWS cloud
Advanced knowledge in solution design and deployment projects
Understanding and practice of Well Architected Framework
Methodical troubleshooting of issues and mentoring capabilities
Experience in AWS technologies, services and ecosystem
Advanced knowledge of Infrastructure as Code (IaC) concepts and tools, preferably
HCL Terraform and AWS CloudFormation
Experience with versioning tools such as git
Advanced Linux, networking and scripting skills (Bash)
Comprehend and accommodate practices such as FinOPS or SRE
Distinctive organisation and documentation skills
The following will be considered an advantage:
Experience in Windows OS
Experience in RDBMSs, preferably Postgres and MySQL
Experience in scripting languages such as Python or Go
Benefit from:
Attractive remuneration package plus performance-based reward
Private health insurance
Corporate pension fund
Intellectually stimulating work environment
Continuous personal development and international training opportunities
All applications will be treated with strict confidentiality!
By submitting this application, I confirm that I have read and agree to the terms of the Privacy Policy and the Confidentiality Undertaking.
Location: Athens; Limassol; Nicosia; Thessaloniki; Fully Remote - in other eligible locations
Workplace: hybrid
The Role:
You will join a team working with cutting-edge technologies and striving to utilise cloud services to the maximum. Your role will be to provide the necessary infrastructure using Terraform, develop CI/CD pipelines in GitLab or Jenkins, and create automations to support the development teams. Additionally, you will ensure that the underlying infrastructure runs smoothly, and the systems and tools work as expected. You'll be responsible for helping developers with troubleshooting and providing consultation in case of alerts.
As a senior engineer, you will also take ownership of specific domains or projects within the business, leading technical direction and ensuring alignment with strategic goals. You will play a key role in mentoring and overseeing other engineers, fostering collaboration, sharing best practices, and helping to drive continuous improvement across the team.
The main responsibilities of the position include:
Collaborate with the development teams to plan, deploy and administer applications running on AWS and Kubernetes
Maintain the AWS infrastructure using Infrastructure as Code principles and Terraform
Initiate and drive the adoption of technologies and use of good patterns for development and operations
Mentoring and overseeing other engineers
Lead and manage specific technical domains or projects, ensuring architectural consistency, scalability, and alignment with business objectives
Oversee and improve engineering processes and practices, identifying opportunities for automation, optimization, and enhanced system reliability
Implement and oversee cloud migration projects
Provide guidance for re-platform and re-factor of current cloud infrastructure
Communicate to the senior leadership, the cloud migration projects progress
Preserve business continuity 24/7 with minimum downtime and financial impact
Investigate and perform regular assessments of cloud deployments in compliance with the company’s standards and best practices
Ensure the Company’s deployment standards and pillars are followed in cloud solutions and resources
Stay up to date with the latest tools and trends in the industry
Follow and provide training regarding new and current technologies and services used
Main requirements:
BSc/MSc in Computer Science, or a similar discipline
Overall knowledge of solution design and deployment projects
Experience with Docker
Experience in or knowledge of CI/CD with GitLab and/or Jenkins
Experience in AWS technologies, services and ecosystem
Experience with Kubernetes
Knowledge of Infrastructure as Code (IaC) concepts and tools, preferably Terraform
Experience with versioning tools such as Git
Distinctive organisation and documentation skills
Excellent time management skills
Essential Linux and Windows admin, networking and scripting skills
Benefit from:
Attractive remuneration package plus performance-based reward
Intellectually stimulating work environment
Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
Show Your Skills – Online Technical Challenge
Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Final Connection – Final Interview
All applications will be treated with strict confidentiality!
By submitting this application, I confirm that I have read and agree to the terms of the Privacy Policy and the Confidentiality Undertaking.
Location: Remote, APAC
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
TIMEZONES & LOGISTICS
- It’s a full-time position with a required location in APAC time zones (we don’t believe in sustainability of overnight shifts).
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Location: Home based - EMEA
Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring a
Jira Administrator
to manage the Atlassian Jira Cloud at Canonical, including the administration, configuration, automation, and integration responsibilities. We expect the highest engineering quality, rigorous documentation practices, and effective stakeholder management abilities. Our goal is to enable Canonical engineering and business teams to leverage the power of Atlassian Jira, work on challenging assignments, and enable teams to make data-driven decisions.
The role is in the Commercial Systems team that integrates business systems used at Canonical to ensure reliable data flows at the right time to the right place, and to automate business processes across the company. We own a wide range of systems including popular SaaS solutions, such as Jira, Salesforce, NetSuite, Greenhouse, GSuite, and a few dozen others. To achieve this goal, we leverage Python and Go in combination with open source tools, such as Airbyte and Temporal. Our work helps to make data-driven decisions, and increases the efficiency of business operations.
Location:
This role can be held anywhere in EMEA time zones.
The role entails
Manage Atlassian Jira Cloud at Canonical
Design, document, and implement processes and automation in Jira
Design, document, and implement integrations between Jira and the data warehouse
Create analytical dashboards to enable stakeholders make data-driven decisions
Create learning resources that scale
Work with engineering, operations, and support teams at a global scale
Take ownership of critical escalations and resolve them in a timely manner
What we are looking for in you
Exceptional academic track record from both high school and university
Experience with Atlassian Jira and its ecosystem as an administrator
Understanding of common Jira usage patterns for various technical and non-technical departments
Experience as a software developer in Python
Professional written and spoken English
Excellent interpersonal skills, curiosity, flexibility, and accountability
Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environment
Ability to travel internationally twice a year, for company events up to two weeks long
Nice-to-have skills
A perspective on process architecture
Experience with complex cross-project automation
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Program
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Home based - Worldwide
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
We are hiring an
Associate Support Engineer
to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we’ve never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.
Location:
This is a globally remote role.
The role entails
Working from your remote home office to provide technical support for employees.
Being available to take ownership of new cases via telephone, email and web
Acting as an internal customer advocate keeping them updated in a timely manner
Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
Drafting and distributing technical notices for internal and external communication.
Prioritising your work in order to accomplish the most important and urgent tasks first
Keeping on learning as our products and services grow and evolve
Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
Maintaining regular communication and information exchange with the rest of the team, locally and remotely
Identifying and suggesting any opportunities to provide a better service
Participating in a regular weekend working rotation
What we are looking for in you
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
Track record of going above-and-beyond expectations to achieve outstanding results
Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
Knowledge or basic hands-on experience on 2 or more of:
Linux server administration
Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
Strong written and verbal English communication skills
Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
Result-oriented, with a personal drive to meet commitments
Ability to travel internationally twice a year, for company events up to two weeks long
Noting that we require and will perform a background check for this role.
Nice-to-have skills
Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
Experience with other open-source desktop technologies
Active contribution to open-source projects/forum/code
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Remote, AMER
Workplace: Remote
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
- Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
- Having a degree in Computer Science is a plus too.
TIMEZONES & LOGISTICS
- It’s a full-time position with a required location in North American time zones (we don’t believe in sustainability of overnight shifts).
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
