Location: London Office
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.
You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.
IN THIS ROLE YOU WILL:
- Serve as the trusted front-line contact for large enterprise customers, guiding them on AI prompting best practices, resolving bugs, and turning feedback into a better product experience, whilst adhering to strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Analyse recurring issues and identify process and documentation improvements to reduce time-to-resolution
- Build and update internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
REQUIRED SKILLS AND EXPERIENCE:
- 4+ years in technical support, developer support, or systems engineering.
- Experience managing and delivering against operational SLAs for enterprise accounts
- Strong hands-on debugging experience with JavaScript, Python, or similar languages, including the ability to read and reason through an unfamiliar codebase.
- Working knowledge of APIs, databases, and Git-based CI/CD workflows.
- Excellent written and verbal communication skills, able to convey technical concepts clearly to both technical and non-technical stakeholders.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.).
- Exposure to cloud infrastructure (AWS, GCP, or similar).
WHAT WE VALUE:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Remote - Singapore
Workplace: Remote
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.
You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.
IN THIS ROLE YOU WILL:
- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
REQUIRED SKILLS AND EXPERIENCE:
- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.)
WHAT WE VALUE:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
As a Global Capacity Manager at Baseten, you will lead the "engine room" of the company, architecting, securing, and optimizing the global GPU fleet that powers our customers' AI workloads. You’ll own the end-to-end journey of capacity management, from securing multi-million dollar GPU clusters to building the automation that ensures 99.9% uptime across multi-cloud environments.
This role is a great fit for entrepreneurial engineers who want to bridge the gap between high-finance asset management and deep infrastructure engineering. You will act as the fleet orchestrator for the world's most advanced chips, ensuring Baseten never experiences a capacity outage while maintaining elite unit economics.
To be clear, this is a high-stakes engineering role. You will be hands-on with Kubernetes
orchestration while also leading specialized pods focused on the next generation of hardware, like NVIDIA’s Blackwell (B200) architecture.
EXAMPLE INITIATIVES
- The B200 Frontier: Architecting the infrastructure readiness and deployment strategy
for Baseten's first Blackwell GPU clusters.
Global Workload Orchestration: Building "Multi-cloud Capacity Management" systems
to move customer workloads seamlessly across regions to optimize cost and latency.
- Precision GPU Triage: Developing automated Go-based operators to identify, cordon,
and repair unhealthy H100 nodes in under an hour.
- The Supply Chain of Intelligence: Partnering with leadership to secure and reserve
dedicated capacity for Baseten’s largest enterprise customers.
RESPONSIBILITIES
- Lead Specialized Pods: Act as the lead for specific GPU pods (e.g., H100 or B200),
managing the full lifecycle of acquisition, air traffic control, and maintenance for those
assets.
- Advanced Orchestration: Execute complex workload migrations and "sticky"
deployment drains, ensuring deployment scheduling rules meet strict regional and
compliance requirements.
- Build for Scalability: Design and implement the "next version" of Baseten’s capacity
management system to handle a 10x increase in GPU volume.
Financial Modeling: Leverage your understanding of unit economics to build ROI
models for GPU spend, ensuring Baseten scales profitably.
- Cross-Team Collaboration: Partner with SRE, Infra, and FDE teams to take discrete
operational tasks off their plate and verify "last mile" follow-through on infrastructure
changes.
- Incident Response: Lead capacity-crunch response by rapidly untainting and re-
coordinating workloads during high-pressure outages.
REQUIREMENTS
- Bachelor's, Master's, or Ph.D. degree in Computer Science, Engineering, Mathematics,
or a related field
- 5+ years of professional work experience in a high-growth environment, preferably at a
hyperscaler (GCP, AWS, Azure) or a specialized GPU provider
- Deep expertise in Kubernetes, including hands-on experience with taints, cordons, node
draining, and custom operators
- Demonstrated experience with Go or Python in a production-level environment
Strong financial literacy and the ability to model complex trade-offs between capacity
reliability and cost
- High tenacity and collaborative mindset
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Dublin, Ireland
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT US:
Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
ABOUT THE ROLE:
Millions of people rely on Notion to do their most important work. Protecting that trust starts with protecting the people who build Notion: our employees, their laptops, their identities, and the SaaS apps they rely on every day.
We are looking for a hands-on Corporate Security Engineer to own and improve the technical controls that keep our workforce and corporate environment safe. This is a security engineering role focused on building scalable controls and automation across identity, endpoints, SaaS, and workforce infrastructure, not a traditional IT support or corporate engineering role.
You'll own and evolve core security controls, design systems and automation that scale with the company, and help make security both stronger and easier to use. You'll partner closely with IT, Infrastructure, GRC, and Detection & Response to improve the security foundations that employees rely on every day.
WHAT YOU'LL ACHIEVE:
- Harden our identity and access management stack, including Okta and Google Workspace, with phishing-resistant MFA, strong SSO and SCIM lifecycles, and least-privilege access across SaaS.
- Run our endpoint security program across a macOS-first fleet, including MDM, EDR, and configuration baselines, with working coverage for Windows and ChromeOS.
- Secure AI tool usage at the endpoint, including governance of large language models, AI agents, and model context protocol (MCP) integrations; detect and prevent unauthorized or risky AI service access and data exfiltration through AI-enabled tools.
- Reduce SaaS risk at scale through SSPM tooling and custom automation, including detection of risky OAuth grants, excessive permissions, shadow IT, and configuration drift.
- Write code (Python, Terraform) to automate access reviews, onboarding and offboarding, configuration drift detection, and audit evidence collection.
- Partner with Detection & Response to ensure corporate systems produce the telemetry needed to detect identity, endpoint, and SaaS abuse.
- Support SOC 2, ISO 27001, and customer audits as a byproduct of good engineering, not a separate workstream.
- Partner with Detection & Response on investigation and response for corporate security incidents, including phishing, account compromise, lost devices, and BEC.
SKILLS YOU NEED TO BRING:
- Have 5+ years of hands-on experience in corporate security, enterprise security, or IT security engineering at a cloud-native company.
- Have working knowledge of a major identity provider (Okta, Entra, or Google Workspace) and the underlying protocols (SAML, OIDC, OAuth 2.0, SCIM).
- Have hands-on experience operating endpoint management and detection tooling across macOS and enterprise environments.
- Write production-quality scripts and automation in Python or Bash, and have shipped Terraform or other infrastructure-as-code for security configuration.
- Are familiar with SaaS security risks (OAuth governance, audit logging, SSPM) and the realities of integrating a long tail of vendors.
- Have working knowledge of at least one major cloud platform (AWS, GCP, or Azure) at the security configuration level.
- Communicate clearly in writing and work effectively across IT, Engineering, Legal, People, and GRC.
NICE TO HAVES:
- Experience at a fast-growing tech or AI company where the security program had to outpace headcount.
- A background in IT engineering, SRE, or production engineering that transitioned into security engineering.
- Experience building internal security tooling or workflows that improved employee or developer experience.
- Contributions to the security community through open-source tools, blog posts, or conference talks.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: United States (Remote)
Workplace: Remote
About Teleport
Don't wait for the future of infrastructure. Be part of it.
Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.
Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.
HERE IS WHY WE LOVE THIS JOB OURSELVES, AND HOPE YOU WILL ENJOY IT TOO:
- We work on a wide range of IT projects including automation, security, networking, and building integrations.
- We value modern IT tooling and novel approaches to traditional problems.
- We prefer working autonomously and asynchronously, proactively identifying and addressing issues, and operating with a builder's mindset.
- We practice thorough code reviews and have an open design process.
- Our products are loved by their users.
HERE ARE THE PROJECTS YOU MAY BE WORKING ON:
- Administering our core IT stack (Okta, Jamf, Google Workspace, Chrome Enterprise).
- Creating new workflows and integrations both within our IT stack and with other systems and platforms across Teleport.
- Hardening our macOS endpoints and securing our SaaS services.
- Building upon our IT workflow automation tooling written in Go and using Temporal running on Kubernetes.
- Collaborating with the engineering team on dogfooding Teleport, specifically Teleport Identity (identity governance), Teleport Policy (access policies), and Beams (runtime for agentic workflows).
- Governing and securing corporate generative AI usage.
- Providing IT support to internal users as needed.
REQUIREMENTS:
- Strong knowledge of modern IT platforms such as Okta, Jamf, Google Workspace, Google Chrome Enterprise, Zoom, and Slack.
- Hands-on experience administering and hardening macOS endpoints.
- Deep understanding of corporate IT identity, automation, and security concepts.
- Experience (and a preference for) building with IaC/Terraform and CI/CD with GitOps.
- Scripting experience with shell and object-oriented programming experience.
- Experience with Go is a plus.
- Experience with Linux systems administration and engineering.
- Willingness and ability to roll up your sleeves and work on traditional IT tasks when needed, such as managing our internal facing helpdesk.
WHAT TO EXPECT ONCE YOU APPLY:
- You will join a 30-minute intro call where we will walk you through the compensation, interview process, and requirements.
- We’ll invite you to a Slack channel and you’ll work on a coding challenge using Terraform and shell scripts (or Go) on GitHub.
Why Teleport
You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.
Remote-first and globally distributed, we're genuinely passionate about what we're building.
The Benefits
At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career.
- Extensive health coverage
- Annual expense budget
- Rest and recovery policies that maximize your ability to recharge
- Investment in your future with retirement savings plans
- Professional development opportunities
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/
Задачи:
— Подготовка рабочих мест: сборка/апгрейд по заявке, установка ОС (Windows, macOS, Linux), драйверов, корпоративного ПО, антивируса, проверка стабильности работы;
— Подключение и настройка принтеров, МФУ, сканеров;
— Диагностика и устранение простых «железных» проблем: не включается ПК, не видит сеть/принтер, проблемы с мониторами, кабелями, блоками питания;
— Участие в инвентаризации IT‑активов, перемещение оборудования между кабинетами/этажами, организация временных рабочих мест;
— Поддержка пользователей и документирование, регистрация и обработка обращений в Service Desk;
— Взаимодействие с HR-командой по вопросам выходов новых сотрудников, приемка оборудования удаленных сотрудников.
Требования:
— Студент 2–4 курса или оконченное высшее образование (IT, информационные системы, связь, прикладная информатика, смежные направления);
— Уверенная работа с ПК/ноутбуками: установка/переустановка Windows, драйверов, базовая диагностика (POST, BIOS/UEFI, загрузочные носители);
— Понимание устройства ПК: CPU, RAM, SSD/HDD, видеокарта, БП, охлаждение; умение аккуратно подключить/заменить компоненты по инструкции;
— Работа с периферией: принтеры, МФУ, сканеры, веб‑камеры, гарнитуры, док‑станции, мониторы, ИБП;
— Грамотная речь, умение понятно объяснить пользователю, что сделано и что дальше;
— Опрятность, аккуратность при работе с техникой и в офисе.
Будет плюсом:
— Опыт самостоятельной сборки/апгрейда ПК, работы в сервисе/магазине техники;
— Базовые навыки PowerShell/CMD для типовых задач (сбор информации о железе);
— Понимание основ Active Directory: создание пользователей, сброс паролей, группы безопасности;
— Интерес к автоматизации рутины (скрипты, шаблоны, чек‑листы).
Условия:
— Официальное оформление и стабильный прозрачный доход;
— Формат работы – офисный (Мурманский проезд 14/1);
— Возможность остаться в штате после стажировки (6 месяцев);
— Обучение: корпоративный университет, электронная библиотека МИФ, вебинары с экспертами, центр карьерного консультирования;
— Профильное обучение и сертификация;
— Сообщества: школа спикеров, дебат клуб, писатели Хабр, киберспорт;
— Спорт: футбольный, волейбольный и баскетбольный клубы.
Location: Hybrid - New York City
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the role
We are looking for an IT Operations Engineer to build and run IT for our New York City office, giving employees fast, clear help with technical issues and automating the fixes for the ones that repeat. You will help us expand from a co-working space into a new New York City office, and you will get hands-on access to the AI tooling used across the company that most IT roles never see, with encouragement to build automations with it. This is an onsite role based in New York City, five days a week in the office.
What you’ll do
Build scripts and automations, with AI coding tools, for account setup, device enrollment, and other repeated IT tasks
Help employees in the office and remote troubleshoot technical issues, including hardware, software, and network problems, and prioritize requests in the IT ticketing system, keeping employees updated until each one is resolved
Set up the network, devices, and audio-visual (AV) and conference room technology for our new New York City office
Spot repeated technical issues and automate the fix, manage endpoint devices, user accounts, and access controls, and contribute to technology rollouts and process improvements
Set up equipment and accounts for new hires with the Onboarding team, support AV for all-hands meetings and team events, and own IT documentation
What you need
5+ years in IT support or a related field, troubleshooting hardware, software, AV, and network issues
Hands-on experience supporting macOS environments, including networking and security
Use AI tools daily to write scripts, draft documentation, and triage requests
Bonus if you
Supported IT at a growing startup in the AI ecosystem
Used a tool like Serval to automate and triage IT tickets
Built or hosted a project on Vercel
Compensation & Benefits:
Great compensation package and stock options.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
We will provide you the gear you need to do your role, and a stipend to refresh your tech gear as needed.
The base pay range for this role is $136,000-$204,000. This salary range is an estimate. Actual salary will be based on job related skills and experience. The total compensation package also includes benefits and equity-based compensation.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Задачи:
- Проектировать, создавать и эксплуатировать сервисы управления идентификацией и доступом: аутентификация, сессии, доверие устройств; авторизация и права; многофакторная аутентификация и управление ключами
- Владеть системами финансовых операций: оркестрация переводов и платежей, ведение реестров и сверка, лимиты, контроль рисков, корректность транзакций
- Создавать и поддерживать блокчейн-инфраструктуру: управление узлами и RPC; отправка транзакций, мониторинг и логика повторных попыток; индексирование и потоковая передача данных на блокчейне
- Определять и поддерживать стандарты надежности и наблюдаемости (SLO, бюджеты ошибок, дашборды, оповещения, инструкции, управление инцидентами)
- Руководить крупными межфункциональными техническими проектами от дизайна до внедрения
- Наставлять и направлять других инженеров; участвовать в стандартах инженерии и обзорах дизайна
Требования:
- 5–12+ лет опыта в backend / product / platform инженерии, включая высоконагруженные и высокодоступные системы в финтехе, крипто или смежных областях
- Глубокая экспертиза в одной из областей: управление идентификацией и доступом / безопасность; финансовые системы / ведение реестров / платежи; блокчейн-инфраструктура / данные на блокчейне
- Опыт проектирования и эксплуатации распределенных систем (хранилища данных, очереди, стриминг, фоновые задачи)
- Опыт принятия архитектурных решений и их внедрения
- Оперативное мышление: мониторинг, дежурства, реагирование на инциденты, постмортемы
- Желательно: Go, Rust, Solana; криптокошельки/биржи или onchain протоколы (DeFi, L2s, ZK)
Задачи:
— Владение, развитие и эксплуатация облачной инфраструктуры AWS, включая вычисления, сеть, хранилища и управляемые сервисы.
— Проектирование и поддержка инфраструктуры с высокой доступностью, предсказуемой производительностью и финансовой корректностью.
— Ведение архитектурных решений на уровне платформы, включая миграции сервисов и изменения среды выполнения (например, Redis → Valkey, EKS → ECS/Fargate).
— Обеспечение соответствия инфраструктурных решений требованиям надежности, стоимости и простоты эксплуатации.
— Проектирование и поддержка безопасных, повторяемых и наблюдаемых конвейеров развертывания.
— Ответственность за надежность системы через планирование емкости, моделирование отказов и управляемые изменения.
— Руководство реагированием на инциденты и анализом корневых причин сбоев инфраструктуры.
— Участие в дежурствах и постоянное улучшение операционной эргономики.
— Создание и поддержка системы наблюдаемости (метрики, логи, трассировка, оповещения).
— Обеспечение безопасной конфигурации ресурсов AWS, политик IAM, управления секретами и сетевых границ.
— Проактивное выявление и устранение рисков инфраструктуры, связанных с масштабированием, стоимостью или безопасностью.
— Тесное сотрудничество с инженерами приложений для понимания ограничений и возможностей платформы.
— Внедрение инфраструктурных изменений через практическую реализацию.
— Установление стандартов и лучших практик для инфраструктуры, развертывания и эксплуатации.
— Наставничество других инженеров платформы и повышение операционной зрелости организации.
Требования:
— Опыт работы не менее 8 лет в создании и эксплуатации производственной инфраструктуры в облачных средах.
— Глубокие знания основных сервисов AWS (EC2, ECS/EKS, VPC, IAM, RDS, ElastiCache, ALB/NLB, CloudWatch и др.).
— Понимание контейнеризированных рабочих нагрузок и компромиссов оркестрации.
— Опыт проектирования систем с высокой доступностью, отказоустойчивостью и контролируемыми сбоями.
— Практический опыт работы с инфраструктурой как кодом (Terraform, CloudFormation или аналогичные).
— Способность планировать и безопасно выполнять миграции инфраструктуры.
— Опыт отладки реальных инцидентов в продакшене, связанных с сетью, масштабированием или деградацией сервисов.
Преимущества:
— Опыт эксплуатации инфраструктуры для финансовых систем или других высоконадежных областей.
— Опыт масштабирования инфраструктуры в периоды быстрого роста.
— Четкие взгляды на наблюдаемость и операционную гигиену, основанные на прошлом опыте.
— Опыт упрощения, снятия с эксплуатации или реархитектуры избыточной инфраструктуры.
— Уверенность в работе с приложениями на Rails при сохранении инструментальной независимости.
Условия:
— Удаленная работа (США).
— Конкурентная зарплата $190,000 - $200,000 в год, в зависимости от опыта.
— Щедрый отпуск и праздничные дни.
— Оплачиваемое краткосрочное пособие по нетрудоспособности.
— Полное покрытие работодателем медицинской и стоматологической страховки для сотрудников (с возможностью расширенного покрытия за дополнительную плату сотрудника).
— Возможность участия в программе ухода за детьми и щедрый декретный отпуск.
Компания:
inKind — финтех-компания и мобильное приложение, соединяющее рестораны, ищущие финансирование, с клиентами, желающими получить скидки и бонусы. Платформа поддерживает миллионы пользователей и тысячи ресторанов по всей стране, помогая гостям получать вознаграждения за посещение ресторанов и поддерживать ресторанное сообщество.
inKind является работодателем, предоставляющим равные возможности, и поддерживает разнообразие и инклюзивность в рабочей среде.
The company is fully remote and open to candidates based in the US, EU, and UK.
Задачи:
— Владение и развитие инфраструктуры CI/CD с использованием GitHub Actions и Kubernetes, с акцентом на надежность, масштабируемость и скорость разработки.
— Автоматизация процессов релиза мобильных приложений, включая сборку, подпись, распространение бинарников и управление публикацией в магазинах приложений для iOS, Android и Chrome.
— Контроль и улучшение автоматизированного end-to-end тестирования с использованием Maestro и Playwright для мобильных и веб-приложений.
— Оптимизация CI/CD пайплайнов для повышения производительности, надежности и наблюдаемости, поддержка быстрых и уверенных релизов.
— Сотрудничество с инженерными командами по улучшению SDLC и Developer Experience, включая превью окружения и инструменты, такие как Appetize.
— Обеспечение соответствия систем сборки, релиза и деплоя требованиям безопасности и комплаенса финансового продукта.
— Техническое лидерство, установка стандартов и улучшение процессов сборки, тестирования, релиза и деплоя в тесном сотрудничестве с продуктовыми и инженерными командами.
Требования:
— Опыт работы 8+ лет в DevOps, Platform Engineering, SRE, системном инжиниринге или смежных ролях на уровне senior или staff.
— Глубокий опыт работы с AWS и CI/CD системами, такими как GitHub Actions или GitLab CI.
— Опыт работы с Docker, Kubernetes и инструментами Infrastructure-as-Code, такими как Terraform или Pulumi.
— Опыт поддержки CI/CD и инфраструктуры релизов для production мобильных приложений, включая iOS и Android.
— Опыт работы в финансовых сервисах, fintech или в средах с высокими требованиями к безопасности и комплаенсу.
— Успешный опыт улучшения рабочих процессов разработчиков и взаимодействия с инженерными командами.
Желательно:
— Опыт с React Native и/или Expo, мобильными превью окружениями или Appetize.
— Опыт в блокчейн/крипто индустрии.
Условия:
— Конкурентная зарплата и доли в компании.
— Полное покрытие медицинской, стоматологической и офтальмологической страховки.
— Стипендия на оборудование для удаленной работы: ноутбук, наушники и другие необходимые вещи.
— Гибкий график и поддержка удаленной работы.
— Неограниченный отпуск.
— Пенсионный план 401(k).
— Программа поддержки здоровья.
— Ежедневное питание.
Phantom стремится к разнообразию и инклюзивности, приглашая кандидатов с разным опытом и бэкграундом. Компания использует AI-инструменты и сторонние сервисы для обработки данных кандидатов, соблюдая законы о защите данных.
Phantom is a fintech company that develops and operates the multichain crypto wallet Phantom, one of the most popular wallets in the Web3 industry. The company is fully remote and open to candidates based in the US, EU, and UK.
Responsibilities:
— Own and evolve CI/CD infrastructure using GitHub Actions and Kubernetes, focusing on reliability, scalability, and developer velocity.
— Automate release workflows including building, signing, and distributing binaries and managing app store submissions across iOS, Android, and Chrome.
— Oversee and improve automated end-to-end testing with Maestro and Playwright across mobile and web.
— Improve pipeline performance, reliability, and observability to support rapid, high-confidence releases.
— Partner with engineering teams on SDLC and Developer Experience improvements, including preview environments and tooling such as Appetize.
— Ensure build, release, and deployment systems meet security and compliance expectations of a financial product.
— Provide technical leadership by setting standards and driving improvements across build, test, release, and deployment workflows, collaborating closely with product and engineering teams.
Qualifications:
— 8+ years of experience in DevOps, Platform Engineering, SRE, Systems Engineering, or related roles at a senior or staff level.
— Strong experience with AWS and CI/CD systems such as GitHub Actions or GitLab CI.
— Strong experience with Docker, Kubernetes, and Infrastructure-as-Code tools such as Terraform or Pulumi.
— Experience supporting CI/CD and release infrastructure for production mobile applications, including iOS and Android.
— Experience working in financial services, fintech, or environments with significant security and compliance requirements.
— Proven track record of improving developer workflows and collaborating across engineering teams.
Nice-to-have:
— Experience with React Native and/or Expo, mobile preview environments, or Appetize.
— Blockchain/crypto experience.
Benefits:
— Competitive salary and equity.
— Comprehensive insurance (medical/dental/vision) fully covered.
— Stipend for remote/work-from-home setup including laptop, headphones, and other work gear.
— Flexible hours and supportive remote environment.
— Unlimited vacation.
— 401(k) retirement plan.
— Wellness benefit.
— Daily lunch benefit.
Phantom is committed to diversity and inclusion and encourages candidates of all backgrounds to apply. The company collects and processes personal information for recruitment purposes in compliance with data protection laws and may use AI-powered tools and third-party services for administrative tasks.
Samsara is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness IoT data to improve safety, efficiency, and sustainability.
Key requirements:
— proficiency in Go, Python, and JavaScript
— bonus: experience with C/C++ (firmware/embedded systems)
