Engineering менеджмент вакансии - удалённо

Разработкой программных решений на С++20 с использованием современных графических API (Vulkan, Metal, OpenGL). Управлением небольшой командой разработчиков (3-5 человек): постановкой и контролем задач, 1×1, развитием инженеров и процессов.

• Построить и регламентировать операционные процессы компании: зоны ответственности, порядок межкомандного взаимодействия (Finance, Legal, Compliance, IT, Sales) и цепочки эскалаций. • Выстроить регулярный управленческий ритм: проведение daily/weekly синхронизаций, постановка и контроль исполнения KPI/OKR.

As Director of Delivery Solution Architects (DSA), Public Sector, you will lead a high-impact post-sales technical organization that helps government customers realize value from the Databricks Data Intelligence Platform. Build and lead: Recruit, coach, and scale a diverse, high-performing team of DSAs and managers.

— управлять командой из 5 инженеров: проводить 1:1, давать обратную связь, ставить ожидания и проводить performance review; — понимать сильные стороны, мотивацию и зоны развития каждого сотрудника;

— Развивать antifraud-направление: определять стратегию, roadmap и приоритеты; — Руководить командой scientists/developers и развивать экспертизу;

Ищем технического руководителя продукта и команды из трёх инженеров. Отвечаете за архитектуру, качество и стоимость агентов в продакшене, план работ и найм.

Reap is looking for an Engineering Manager to lead engineering delivery for card program launches and stable market operations.

Location: Remote - Canada What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases . Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about the team: Honeycomb is an observability platform that helps engineering teams understand how their software behaves in production. Our Tenant team is behind Honeycomb Private Cloud, a brand new product that allows customers to have their own Honeycomb instance. What you'll do Own delivery of Honeycomb Private Cloud — the infrastructure, tooling, and operational processes that let enterprise customers run Honeycomb inside their own cloud environment. Grow the product — we anticipate significant growth in the next year; help us meet sales goals and build relationships to support it. Work at the customer boundary — partner with Field Engineering, Support, and Sales on PoCs, security reviews, access negotiations, and contract asks, and help the team know when to take feedback and when to help us show the customer what good looks like. Lead across the org — Private Cloud depends on many engineering teams across the org. We maintain a tight drift between SaaS and Private Cloud, and this role will need to be able to understand and prioritize work that touches all parts of our engineering org. Feedback loops for developers. We learn a lot about Honeycomb as a product while building Honeycomb. Ensure that we push Private-Cloud-inspired tooling back into our SaaS infrastructure so each side continues to make the other better. Build the team — grow and develop a small, tenured, senior, very high-context team; remove the single points of failure that come with that; hire and onboard the next engineers to scale the team as the product offering scales. What we're looking for 3+ years as an Engineering manager for a highly technical, senior team. You have a solid track record as an engineer, influencing without authority, and leaving things better than you found them. You've managed or led a team that carried a real production on-call rotation, and you treat operational health as a core requirement. Experience shipping and operating software in environments you don't fully control — on-prem, private cloud, BYOC, or managed single-tenant. You know what version skew, partial telemetry, and customer security constraints do to a roadmap. Enough Kubernetes and AWS fluency to review a design, ask the challenging questions, and be useful in an incident review. You don't need to be the person writing the Terraform. Comfort being customer-facing with enterprise buyers: security questionnaires, access models, procurement, escalations. Ruthless prioritization on a small team with an enormous surface area — you can name what you decided not to do, and why. Hiring and onboarding engineers into a domain with a steep ramp. Comfort with AI tooling, and a point of view on where it helps and where it doesn't. Comfort being an escalation point for engineering emergencies as part of the Foundation leadership team Bonus points Familiarity with observability / OpenTelemetry (Honeycomb's domain). You're still hands-on and enjoy contributing to and reviewing code (welcome, but it won't be your primary role here). Background in Go, Terraform, Kafka, and large-scale data infrastructure. FedRAMP, GovCloud, or regulated-industry compliance experience. A field-adjacent past — solutions architecture, consulting, or deployment engineering. Base Salary based on level of experience $285,000 — $320,000 CAD What you'll get when you join the Hive: A stake in our success - generous equity with employee-friendly stock program It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience Time to recharge with unlimited PTO A distributed-first mindset and culture (really!) Home office, co-working, and internet stipend Full benefits coverage for employees, with additional coverage available for dependents Up to 16 weeks of paid parental leave, regardless of path to parenthood Annual development allowance And much more... Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you: All communications will come from an @honeycomb.io email address We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses— never personal accounts like Gmail or Yahoo . Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to: Social security or tax identification numbers Credit card numbers Bank account information Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback. Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes. For more information regarding our privacy practices please see the Honeycomb Privacy Notice . If you do not want us to retain your information, or want us to update it, please contact privacy@honeycomb.io . Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.

Location: Remote - United States What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases . Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Honeycomb is an observability platform that helps engineering teams understand how their software behaves in production. Our Tenant team is behind Honeycomb Private Cloud, a brand new product that allows customers to have their own Honeycomb instance. What you'll do Own delivery of Honeycomb Private Cloud — the infrastructure, tooling, and operational processes that let enterprise customers run Honeycomb inside their own cloud environment. Grow the product — we anticipate significant growth in the next year; help us meet sales goals and build relationships to support it. Work at the customer boundary — partner with Field Engineering, Support, and Sales on PoCs, security reviews, access negotiations, and contract asks, and help the team know when to take feedback and when to help us show the customer what good looks like. Lead across the org — Private Cloud depends on many engineering teams across the org. We maintain a tight drift between SaaS and Private Cloud, and this role will need to be able to understand and prioritize work that touches all parts of our engineering org. Feedback loops for developers. We learn a lot about Honeycomb as a product while building Honeycomb. Ensure that we push Private-Cloud-inspired tooling back into our SaaS infrastructure so each side continues to make the other better. Build the team — grow and develop a small, tenured, senior, very high-context team; remove the single points of failure that come with that; hire and onboard the next engineers to scale the team as the product offering scales. What we're looking for 3+ years as an Engineering manager for a highly technical, senior team. You have a solid track record as an engineer, influencing without authority, and leaving things better than you found them. You've managed or led a team that carried a real production on-call rotation, and you treat operational health as a core requirement. Experience shipping and operating software in environments you don't fully control — on-prem, private cloud, BYOC, or managed single-tenant. You know what version skew, partial telemetry, and customer security constraints do to a roadmap. Enough Kubernetes and AWS fluency to review a design, ask the challenging questions, and be useful in an incident review. You don't need to be the person writing the Terraform. Comfort being customer-facing with enterprise buyers: security questionnaires, access models, procurement, escalations. Ruthless prioritization on a small team with an enormous surface area — you can name what you decided not to do, and why. Hiring and onboarding engineers into a domain with a steep ramp. Comfort with AI tooling, and a point of view on where it helps and where it doesn't. Comfort being an escalation point for engineering emergencies as part of the Foundation leadership team Bonus points Familiarity with observability / OpenTelemetry (Honeycomb's domain). You're still hands-on and enjoy contributing to and reviewing code (welcome, but it won't be your primary role here). Background in Go, Terraform, Kafka, and large-scale data infrastructure. FedRAMP, GovCloud, or regulated-industry compliance experience. A field-adjacent past — solutions architecture, consulting, or deployment engineering. Base Salary based on level of experience $208,260 — $234,000 USD What you'll get when you join the Hive: A stake in our success - generous equity with employee-friendly stock program It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience Time to recharge with unlimited PTO A distributed-first mindset and culture (really!) Home office, co-working, and internet stipend Full benefits coverage for employees, with additional coverage available for dependents Up to 16 weeks of paid parental leave, regardless of path to parenthood Annual development allowance And much more... Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you: All communications will come from an @honeycomb.io email address We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses— never personal accounts like Gmail or Yahoo . Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to: Social security or tax identification numbers Credit card numbers Bank account information Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback. Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes. For more information regarding our privacy practices please see the Honeycomb Privacy Notice . If you do not want us to retain your information, or want us to update it, please contact privacy@honeycomb.io . Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.

Location: Remote - Canada What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases . Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about the team: AI is changing how software gets built, shipped, and run. It is increasing the need for sense-making of production software systems. We believe AI will reshape observability itself. Honeycomb created this category, and we want our next engineering leader to help us lead its reinvention. The role You’ll join the executive team as a full partner in setting strategy. Our exec team acts as a first team, working closely together to revise our strategy as the world changes. Right now, it is changing often! You’ll bring a wealth of experience and an imagination of what’s possible, help sharpen our bets, and decide with your peers the most elegant way forward. Then you’ll shape a strong engineering org to deliver on these decisions. What you’ll do Shape the strategy . Form your own view of where the product, technology and market are heading. Bring it to your closest partners: product and the CEO, and to the wider exec team. Some of our bets will need sharpening, and some new ones will need making. Build alignment at the top . We believe our strength as a company depends on the strength of our exec team. We want you to make our exec team better, and for your first team to be the exec team. You’ll work closely with product and the CEO, challenging and being challenged in return, until the team is truly committed to a shared direction. Help the whole org to make sense of fast change . When the ground moves quickly, people need help understanding what is changing and why. Burnout is high in our industry, and we want to keep our people motivated, excited to come to work, and with their full creativity and energy. You’ll explain engineering’s direction clearly and repeatedly, to engineers, managers, the exec team, and the rest of the company. We’re remote-first, so much of this happens in writing and in presentations. Lead a high-performing team into what’s next . We have strong managers, directors, and ICs. You’ll aim that talent at our biggest opportunities and adjust the org’s structure, goals, and ways of working to be continually more effective. You’ll do this without losing what makes the team great. Lead from technical credibility . You can’t lead an AI era shift without a deep understanding of the ergonomics of the landslide of change underway. You might be a fit if You’ve led engineering through large scale changes in direction, not just growth. You’ve shipped software with AI tools yourself within the last 12 months. You have a special talent for collaboration and improving executive teams. You’re as interested in shaping strategy as in executing it. You’ve worked at a larger company, and know what breaks as companies scale. But have a risk tolerance of someone from an early stage startup. You’re comfortable with uncertainty, rapid change, and shaping new bets towards product-market fit. You’ve led distributed teams and communicate well in writing and in person. You care about developer tools and have good taste in them. (Having used Honeycomb is a bonus, not a requirement) You share our values . Worth reading: How we do business at Honeycomb in the AI era , our AI norms and values , and why engineering is all in on AI . If you match some of this but not all of it, please apply anyway. We’d rather talk to a strong candidate who doubts themselves than miss them. What you'll get when you join the Hive: A stake in our success - generous equity with employee-friendly stock program It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience Time to recharge with unlimited PTO A distributed-first mindset and culture (really!) Home office, co-working, and internet stipend Full benefits coverage for employees, with additional coverage available for dependents Up to 16 weeks of paid parental leave, regardless of path to parenthood Annual development allowance And much more... Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you: All communications will come from an @honeycomb.io email address We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses— never personal accounts like Gmail or Yahoo . Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to: Social security or tax identification numbers Credit card numbers Bank account information Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback. Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes. For more information regarding our privacy practices please see the Honeycomb Privacy Notice . If you do not want us to retain your information, or want us to update it, please contact privacy@honeycomb.io . Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.

Location: Remote - United States What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases . Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about the team: AI is changing how software gets built, shipped, and run. It is increasing the need for sense-making of production software systems. We believe AI will reshape observability itself. Honeycomb created this category, and we want our next engineering leader to help us lead its reinvention. The role You’ll join the executive team as a full partner in setting strategy. Our exec team acts as a first team, working closely together to revise our strategy as the world changes. Right now, it is changing often! You’ll bring a wealth of experience and an imagination of what’s possible, help sharpen our bets, and decide with your peers the most elegant way forward. Then you’ll shape a strong engineering org to deliver on these decisions. What you’ll do Shape the strategy . Form your own view of where the product, technology and market are heading. Bring it to your closest partners: product and the CEO, and to the wider exec team. Some of our bets will need sharpening, and some new ones will need making. Build alignment at the top . We believe our strength as a company depends on the strength of our exec team. We want you to make our exec team better, and for your first team to be the exec team. You’ll work closely with product and the CEO, challenging and being challenged in return, until the team is truly committed to a shared direction. Help the whole org to make sense of fast change . When the ground moves quickly, people need help understanding what is changing and why. Burnout is high in our industry, and we want to keep our people motivated, excited to come to work, and with their full creativity and energy. You’ll explain engineering’s direction clearly and repeatedly, to engineers, managers, the exec team, and the rest of the company. We’re remote-first, so much of this happens in writing and in presentations. Lead a high-performing team into what’s next . We have strong managers, directors, and ICs. You’ll aim that talent at our biggest opportunities and adjust the org’s structure, goals, and ways of working to be continually more effective. You’ll do this without losing what makes the team great. Lead from technical credibility . You can’t lead an AI era shift without a deep understanding of the ergonomics of the landslide of change underway. You might be a fit if You’ve led engineering through large scale changes in direction, not just growth. You’ve shipped software with AI tools yourself within the last 12 months. You have a special talent for collaboration and improving executive teams. You’re as interested in shaping strategy as in executing it. You’ve worked at a larger company, and know what breaks as companies scale. But have a risk tolerance of someone from an early stage startup. You’re comfortable with uncertainty, rapid change, and shaping new bets towards product-market fit. You’ve led distributed teams and communicate well in writing and in person. You care about developer tools and have good taste in them. (Having used Honeycomb is a bonus, not a requirement) You share our values . Worth reading: How we do business at Honeycomb in the AI era , our AI norms and values , and why engineering is all in on AI . If you match some of this but not all of it, please apply anyway. We’d rather talk to a strong candidate who doubts themselves than miss them. What you'll get when you join the Hive: A stake in our success - generous equity with employee-friendly stock program It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience Time to recharge with unlimited PTO A distributed-first mindset and culture (really!) Home office, co-working, and internet stipend Full benefits coverage for employees, with additional coverage available for dependents Up to 16 weeks of paid parental leave, regardless of path to parenthood Annual development allowance And much more... Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you: All communications will come from an @honeycomb.io email address We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses— never personal accounts like Gmail or Yahoo . Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to: Social security or tax identification numbers Credit card numbers Bank account information Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback. Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes. For more information regarding our privacy practices please see the Honeycomb Privacy Notice . If you do not want us to retain your information, or want us to update it, please contact privacy@honeycomb.io . Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.

Задачи: — Руководство и владение стратегией качества для Volume Tier, включая устранение разрозненности, согласование с заинтересованными сторонами, определение операционной модели и достижение измеримых результатов. — Консолидация разрозненных QA-фреймворков в единую операционную модель. — Представление качества Volume Tier на различных управленческих встречах и форумах. — Контроль выполнения QA-оценок на всех партнерских площадках Volume Tier по всему миру. — Проведение анализа коренных причин системных сбоев и формулирование рекомендаций по продукту, процессам и политике. — Формализация процесса "Audit the Auditor" с определением выборки, порогов согласования и процессов исправления. — Обеспечение документирования коучинговых действий по каждой оценке и создание механизмов отслеживания эффективности коучинга. — Автоматизация отчетности KPI по всем площадкам, уровням и языкам. — Унификация анализа NPS detractor по GE и ROW. — Создание партнерской QA-таблицы показателей с четкой ответственностью. — Внедрение AutoQA (через Observe.AI) и управление процессами с AI-поддержкой. — Руководство глобальной распределенной командой Partner Quality Leads и Quality Insights Analysts. — Формирование культуры единой команды качества, обмен лучшими практиками и обучение. Требования: — 12+ лет опыта в Customer/Community Support, Quality Assurance или Contact Center Operations с ответственностью за крупномасштабные многоязычные QA-программы. — 5+ лет управления глобальными распределенными QA-командами в 24/7 среде. — Высшее образование или эквивалент, предпочтительно MBA или магистратура. — Опыт работы с QA-инструментами, включая дизайн форм, управление калибровкой и внедрение AutoQA. — Глубокие знания методологий качества (COPC, AQS, Six Sigma, Lean) и опыт их применения. — Опыт трансформации качества, консолидации программ и улучшения NPS/CSAT. — Опыт внедрения AI/ML инструментов для QA. — Сильные навыки влияния на старших руководителей и ведения единой стратегии качества. — Опыт управления партнерами и вендорами, включая калибровку и планы улучшения. — Приветствуется сертификация COPC, Six Sigma Green/Black Belt, опыт с Observe.AI, опыт управления программами и изменениями в технологической среде, опыт работы с BPO/вендорскими моделями. Условия: — Полная занятость. — Удаленная работа с возможными редкими визитами в офис Airbnb в Канаде. — Местоположение: Канада, с возможностью работы из провинций Онтарио, Британская Колумбия, Квебек, Альберта и Саскачеван. — Годовой оклад от 160,000 до 200,000 CAD. — Возможность бонусов, акций, социальных пакетов и кредитов на путешествия сотрудников. Контакт для отклика отсутствует. Применение: Ссылка для отклика: https://weworkremotely.com/remote-jobs/airbnb-senior-manager-quality-volume-tiers

• Управлять европейскими направлениями: Испания, Италия, Германия, Португалия, Литва и Чехия. • Разрабатывать стратегию развития.

• Опыт в разработке ПО от 8 лет. • Сильная экспертиза в бэкенде, инфраструктуре данных или прикладном AI.

Ищем Head of VIP для развития направления и обеспечения высоких стандартов клиентского сервиса (в портфеле два проекта на платформе GR8 Tech).

Задачи: — Управлять сквадом из 5 стримеров: планировать смены, распределять нагрузку и контролировать выполнение графика. — Обеспечивать бесперебойную работу эфирной сетки и оперативно корректировать расписание при необходимости. — Координировать работу с командой фармеров и своевременно получать подготовленные YouTube-каналы для проведения эфиров. — Контролировать техническую готовность к трансляциям: проверять подключение, прокси, рабочие ссылки, настройки OBS и используемые инструменты. — Организовывать подготовку стримеров к эфирам и контролировать соблюдение внутренних стандартов. — Анализировать результаты проведённых эфиров, отслеживать удержание аудитории и другие ключевые метрики. — На основании аналитики корректировать подходы, сценарии и рабочие процессы совместно со стримерами. — Вести отчётность по результатам работы сквада и выполнению KPI. Требования: — Опыт управления командой от 3–5 человек. — Опыт работы в сфере стриминга, digital-маркетинга, онлайн-развлечений или смежных направлений будет преимуществом. — Навыки планирования смен и управления операционными процессами. — Понимание принципов работы YouTube и организации прямых трансляций. — Базовое понимание OBS, настройки оборудования и устранения технических неполадок. — Умение работать с аналитикой: просмотры, удержание аудитории, вовлечённость и финансовые показатели. — Развитые организационные навыки, самостоятельность и готовность быстро принимать решения. Условия: — Удалённый формат работы. — Возможность влиять на операционные процессы и финансовые результаты направления. — Работа с измеримыми показателями эффективности и регулярной аналитикой.

Merlin Labs ищет опытного инженера по летной годности и сертификации для руководства процессами подготовки документации по сертификации, обеспечения соответствия требованиям и взаимодействия с регуляторными органами. Кандидат должен обладать знаниями и опытом работы с нормативами и стандартами, такими как EASA, FAA, 14 CFR, MIL-SPEC, DEF STAN, а также методологиями оценки безопасности и анализа рисков, включая FTA, FMEA и FHA. Важны навыки управления конфигурацией и проведения аудитов, а также опыт работы с DO-178C, DO-254, JSSG-2001 и MIL-HDBK-516. Задачи включают обеспечение соответствия продукции требованиям летной годности, подготовку и ведение сертификационной документации, а также координацию с регуляторами для успешного прохождения сертификационных процедур. Предлагается удалённая работа с зарплатой в диапазоне от 165 000 до 220 000 долларов США.

Кого ищем: руководителя команды с сильным инженерным бэкграундом.