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163 вакансий по запросу «Deposit»Сначала свежие

Salmon13 дн назад

Location: Kazakhstan Workplace: Remote Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. We combine global fintech expertise with deep local market knowledge to make financial services simple, accessible, and useful for millions of people across the region. 7M+ app downloads. 2M+ monthly active users. 7,000+ partner stores. US$310M+ raised from leading global investors. Manila-based, globally distributed, and hybrid-first — our team spans 45+ countries. If you want to solve complex problems at scale and impact how millions of people access and manage money, come build with us. Southeast Asia's fintech moment starts here. ABOUT THE ROLE You'll turn the deposits portfolio into clear analytics that shape how Salmon grows and protects its savings products across the region. WHAT YOU'LL DO - Work directly on the deposits product, close to the people who build and run it, with a real say in what gets measured and why - Take a business question and run it end to end yourself — pull the data, analyse it, and land on a recommendation - Handle work that ranges from recurring portfolio reporting to ad-hoc research, segmentation, and unit economics WHAT YOU'LL OWN - Build reporting and analytics on the deposits portfolio — volumes, structure, and dynamics over time - Define the product metric tree, funnels, and retention analysis - Monitor liquidity and concentration across the portfolio - Forecast depositor churn and surface the drivers behind it - Run ad-hoc research, customer segmentation, and unit-economics analysis - Translate findings into clear recommendations for the product team WHAT MAKES YOU A STRONG FIT - SQL in practice: window functions, CTEs, and complex joins - Solid grounding in statistics and the ability to run an investigation end to end, from question to conclusion - English at B1 or above for written communication, documentation, and calls - Analytical maturity that outweighs years on paper NICE TO HAVE - Databricks or Spark SQL - dbt - Python - BI dashboards (Tableau) - Experience in fintech or banking WHAT WE OFFER: Ownership and flexibility - Stock option plan — four-year vesting with a 25% cliff after the first year - Remote-first role, with collaboration hours from 10:00 Manila time (UTC+8) - Company-provided tools and equipment Health and time off - Medical insurance support for you and your family through co-funding or reimbursement, depending on your location and subject to policy limits - Access to an internal mental health support specialist - 22 vacation days, Philippine public holidays, and 15 sick days Growth and team experience - Opportunities to learn and share your expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications - Company-sponsored trips to Manila to meet and work with your team in person - Regular team offsites, sports activities, and team events - High-performing teams can earn a dedicated beach house week in Southeast Asia We believe strong teams are built by people with different backgrounds, experiences, and points of view. Salmon is an equal opportunity employer, and we make hiring decisions based on skills, experience, and potential.

УдалённоKazakhstan; Remote-first role, with collaboration hours from 10:00 Manila time (UTC+8)

OKX53 дн назад

Senior Product Manager, Asset (Fund Movement, Deposit & Withdrawal)

Müller`s Solutions399 дн назад

SAP Banking Consultant (Deposits and Loans)

Location: Riyadh, Saudi Arabia Müller’s Solutions is looking for a skilled SAP Banking Consultant specializing in Deposits and Loans to join our team. In this role, you will be responsible for implementing and supporting SAP solutions tailored to the banking sector, with a focus on optimizing deposit and loan processes. Your expertise will help clients enhance their financial products and comply with regulatory standards. Key Responsibilities: Engage with clients to analyze their business needs related to deposits and loans and provide tailored SAP solutions. Implement and configure SAP banking modules for deposits and loans, ensuring seamless integration with other financial applications. Conduct thorough testing, validation, and user training for the implemented solutions. Collaborate with cross-functional teams to ensure the alignment of SAP solutions with business processes. Provide post-implementation support and enhancements based on user feedback and evolving business requirements. Keep abreast of banking regulations, compliance requirements, and SAP updates to ensure system relevancy. Requirements Qualifications: Bachelor's degree in Finance, Business Administration, Information Technology, or a related field. At least 4 years of experience as an SAP Banking Consultant with a focus on Deposits and Loans. In-depth understanding of banking operations, financial regulations, and products related to deposits and loans. Hands-on experience with SAP S/4HANA and related banking solutions is a significant advantage. Excellent analytical skills with the ability to translate business requirements into technical specifications. Strong communication skills for effective collaboration with clients and team members. Experience in project management and the ability to handle multiple projects simultaneously. SAP certification in Banking modules is preferred. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Riyadh, Saudi Arabia

Müller`s Solutions405 дн назад

SAP Deposits & Loans Expert - Saudi National

Location: Riyadh, Saudi Arabia Key Responsibilities: Design and implement solutions related to SAP Deposits and Loans modules that meet business requirements. Analyze existing processes and suggest improvements to enhance efficiency and compliance. Collaborate with stakeholders to gather requirements, prepare specifications, and develop project documentation. Configure SAP systems to support deposit and loan functionalities, ensuring accurate reporting and transaction processing. Support user acceptance testing and provide training and guidance to end-users. Provide ongoing support and maintenance for SAP Deposits and Loans applications, troubleshooting issues as they arise. Stay current with industry trends, best practices, and SAP updates as it pertains to Deposits and Loans. Requirements Qualifications: Bachelor’s degree in Finance, Business Administration, Information Technology, or a related field. Minimum 5 years of experience in SAP configuration and implementation specifically in Deposits and Loans modules. Strong knowledge of banking operations, regulatory requirements, and financial products. Experience with SAP S/4HANA and its financial management processes is a plus. Excellent analytical and problem-solving skills with a strong attention to detail. Ability to work collaboratively in a team environment and communicate effectively with stakeholders. Proficiency in both English and Arabic is required. SAP certification in relevant finance modules is an asset. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Riyadh, Saudi Arabia

Renmoney473 дн назад

Deposit Mobilization Officer

Location: Ikoyi, Nigeria About the Role We are looking for a target-driven Deposit Mobilization Officer to join our growing team. In this role, you will be responsible for sourcing and mobilizing a minimum of ₦50 million in deposits monthly , working closely with high-net-worth individuals (HNIs), corporates, and institutional clients. You will play a key part in expanding our deposit base through client acquisition, relationship management, and strategic deposit initiatives. This role is ideal for someone with a strong financial services background and a track record in client relationship management or deposit mobilization. Key Responsibilities Develop and execute strategies to mobilize deposits from individuals and corporate clients. Identify and onboard new clients, ensuring a monthly deposit target of at least ₦50 million. Deepen relationships with existing clients to increase deposit volume. Collaborate with internal teams and the Senior Wealth Manager to tailor investment and deposit solutions for clients. Maintain a robust pipeline of prospects and update daily activity reports. Conduct periodic reviews with clients and ensure customer satisfaction. Requirements Minimum of 2 years’ experience in a similar role (Relationship Manager, Sales Officer, or Business Development Officer in a financial institution). Proven experience in deposit mobilization or wealth/client portfolio management. Strong network of HNIs, professionals, and corporates. Excellent interpersonal, networking, and communication skills. Goal-oriented, self-driven, and results-focused. Bachelor's degree in Business, Finance, Economics or related field. Preferred Background in commercial banking, microfinance, or asset management firms. Strong knowledge of financial products and investment options. Ability to work under pressure and meet monthly deposit targets. Benefits Competitive base salary with attractive commission structure. Supportive team and structured career development. Access to an existing network of senior wealth advisors and business opportunities.

География найма не уточнена

Spotware Systems4 ч назад

Media Buying Operations Manager

Location: Limassol, Cyprus Spotware Systems is looking for a hands-on Media Buying Operations Manager for our new direct-to-consumer trading product built on the cTrader ecosystem. You will build, run, and scale the media-buying network and the ad-ops / martech spine - turning testing funnels and cohorts into registered, funded, and actively trading cTrader users. Responsibilities Source, onboard, and manage a network of external performance-pay media-buying units. Set the units' pay schemes (fixed + performance) and allocate them across funnel × geo, deploying onto winning combinations. Scale the network as testing widens, cut underperformers, and own the unit-count ramp against live cost-per-funded-account and conversion-rate signal. Launch the first geos hands-on - run the initial media-buying units yourself, as a buyer, until the external network is stood up. Run QA and anti-fraud on unit output, and reconcile performance-based payouts against verified funded accounts. Be the single point of contact between the in-house team and the external units - give them clear briefs (offer, brand and creative guidelines, tracking setup), collect their performance data, and feed it back into what we test, prioritize, and scale next. Own advertising accounts, tracking pixels, server-side tracking, mobile attribution, and first-party data in-house. Report acquisition performance against CAC, funded-account quality, and net deposit, working with the analyst on the measurement spine. Requirements 5+ years in performance marketing / paid UA, owning budgets and scaling spend to six figures/month against CPA and volume targets. Proven track record building and managing a network of external buyers / buying teams / JV partners - sourcing, perf-pay deals, allocation, anti-fraud, payout reconciliation - not just running own campaigns. High-CPA, conversion-driven vertical experience (iGaming, gambling, forex / CFD, crypto, dating, nutra). Hands-on ownership of the ad-ops / martech stack - ad accounts, pixels, conversion APIs, trackers (Voluum / Keitaro / RedTrack), product analytics (Amplitude / PostHog / Mixpanel), MMP (AppsFlyer / Adjust). Multi-geo acquisition, ideally across emerging markets (Tier 2-3), with localization handled at the unit level. Strong analytical command - reads funnel / cohort data and acts on unit economics (CAC, LTV, payback, net deposit, retention). AI-native by default - runs the network and stack on AI and automation, with minimal manual labor. Soft skills: hands-on operator (not a pure manager), comfortable with ambiguity and autonomy, clear communicator across commercial, creative, and technical counterparts. Conditions Private medical insurance. Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup. Support with settling into life in Cyprus, including basic guidance on everyday matters, accommodation, banking, and healthcare. A comfortable office environment with fresh fruits every day, treats or pizza on Wednesdays, and snack day on Fridays. Fair remuneration based on your experience, skills, and level of responsibility. Welcome Baby Bonus and Baby Box to celebrate the arrival of a child. Birthday voucher. Partial compensation for sports activities and wellness initiatives. Greek language classes.

OKX3 ч назад

Senior Product Designer, Fiat/Earn

Location: Singapore, Singapore Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are seeking an experienced and detail-oriented Product Designer to join the OKX team, focused on VIP and Deposit & Withdraw experiences. You'll help guide the team's attention to UX craft and lead cross-functional design alignment and efficiency across our global apps. This pivotal role focuses on crafting dynamic and engaging experiences for our highest-value users and the deposit and withdrawal journeys that underpin every product on the platform, including how those journeys connect to Earn. As part of this role, you will be part of a world-class team shaping how VIP users experience tiering, benefits, and recognition, as well as how all users move funds in and out of OKX across fiat and crypto rails. Collaboration is key in this position, as you will work closely with our global design, product, creative, strategy, engineering, and research teams to elevate the cutting edge of our product offerings. Your contributions will steer the development and implementation of new concepts for VIP and Deposit & Withdraw, deliver designs aligned with business objectives. The right candidate for this role possesses a detail-oriented approach to user experience, with a passion for holistic product-design thinking. As a strategic partner to cross-functional teams, you should excel in adaptability and conversing with stakeholders, while continuing to maintain a focus on excellent user experience and product quality. What You’ll Be Doing Leverage data, insights, and user feedback to bring human voices into problem statements, product interfaces, and user journeys Generate ideas quickly, and connect regularly with customers to validate directions Participate in design critiques and present work in product leadership feedback meetings Own end-to-end design quality for VIP and Deposit & Withdraw, which includes advocating for UX craft and users Design VIP tiering, benefits, and recognition experiences, including how Earn perks and bonuses surface for VIP users Design deposit and withdrawal flows across fiat and crypto rails that are fast, trustworthy, and easy to follow Co-lead the product development process, influencing strategic decisions improve the overall product experience, and ensure consistency Partner with visual designers, product managers, user researchers, and engineers across markets to build and ship experiences that represent the company vision Work across teams to drive consensus and advocate for solutions that balance the needs of our users with our business goals Think systematically about UI patterns and reusable solutions, designing not just individual screens but scalable components that work across features and contexts Contribute to and evolve our design system by identifying opportunities to abstract one-off designs into well-documented, flexible components that accelerate the team What We Look For In You Must be native to crypto and have experience in investing in Cefi or DeFi Requires 5-8 years of Product Design experience, with a Bachelor’s degree in Product Design, Web Design, or equivalent project/portfolio experience Experience designing outstanding digital products in an agile development environment with cross-functional partners, backed by a portfolio that showcases modern design work and demonstrates your ability to design mobile-first digital Deep understanding of human-centered design principles, and proficient in dissecting complex problems and tasks, translating them into user-centric, data-driven experiences that are intuitive and inclusive Extensive background in developing digital products and experiences through comprehensive knowledge of user research, user experience, interaction design, and prototyping techniques, and demonstrated expertise in employing design methodologies and tools to facilitate cross-functional collaboration in understanding and meeting user needs Skilled in thriving within a fast-paced environment, adept at managing multiple dependencies, prioritizing tasks independently, and demonstrating flexibility while proactively addressing challenges Strong presentation, interpersonal and communication skills, with experience articulating complex and abstract concepts persuasively, providing rationale behind decisions, remaining open to feedback, and confidently representing viewpoints Systems-level design thinking: you naturally spot patterns across flows and proactively create reusable, scalable components rather than solving each screen in isolation, with experience building, documenting, or contributing to a component library or design system Nice to Haves Knowledge of OKX VIP, Deposit & Withdraw, and Earn products Experience working with teams across offices and US time zones Experience using AI tools (Figma plugins, generative design, prompt-based prototyping) to accelerate design workflows and explore concepts faster Experience using AI to build systematic design approaches, moving beyond screen-by-screen design to construct interactive, high-fidelity flows that can be explored and validated end to end Highlights of Perks and Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-EW1 Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

inDrive4 ч назад

Accountant

Location: Mexico City, Mexico Workplace: hybrid Embark on an exciting journey with us as an Accountant to manage our financial records, make payments in online banking, ensure compliance with regulations, and provide accurate financial information to support decision-making. Key Responsibilities Oversee and maintain accounting records for several local entities in accordance with group policies and local GAAP requirements. Collaborate with local accounting and tax outsourcing providers to ensure accurate and timely tax filings and compliance with statutory requirements. Take full ownership of the Cash and Bank reconciliation process, ensuring all transactions are accurately reflected and matched in NetSuite on a daily/monthly basis. Manage end-to-end employee-related accounts, including the reconciliation of accounts receivable from employees, advances, and expense reimbursements. Act as the primary user and owner of the Yokoy expense management system, overseeing the processing, classification, and integration of employee expenses into the general ledger. Reconcile Balance Sheet and P&L accounts in NetSuite on a regular basis, ensuring accuracy and consistency of financial data. Record and review accounting transactions, including expense reports, journal entries, deposits, payroll files, revenue recognition, and foreign currency revaluation etc. Act as a Financial Controller for smaller international entities with low transaction volumes, performing all necessary control procedures, reconciliations, and month-end closing in strict accordance with US GAAP and audit requirements. Actively participate in audit processes, including preparation of supporting documentation, communication with auditors, and resolving audit queries. Support continuous improvement of accounting processes, internal controls, and reporting quality across the assigned entities. Skills, Knowledge & Expertise University degree in Accounting, Finance, or a related field. 3–5 years of professional experience in accounting or financial control, ideally within an international company. Solid understanding of local accounting and tax regulations (Brazil/Mexico) and strong knowledge of US GAAP (IFRS is a plus). Proven experience in general ledger accounting, reconciliations, and financial reporting. Hands-on experience with expense management tools (experience with Yokoy is a strong advantage). Practical understanding of tax compliance and cooperation with external tax advisors. Advanced English (B2 or higher) — confident in written and verbal communication. Experience with NetSuite is a strong advantage. Familiarity with AP systems and intercompany processes. Strong sense of ownership and ability to manage the full cycle of accounting for small entities independently. Excellent analytical and problem-solving skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Job Benefits Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

inDrive4 ч назад

Accountant

Location: Sao Paulo, Brazil (Sao Paulo) Workplace: hybrid Embark on an exciting journey with us as an Accountant to manage our financial records, make payments in online banking, ensure compliance with regulations, and provide accurate financial information to support decision-making. Key Responsibilities Oversee and maintain accounting records for several local entities in accordance with group policies and local GAAP requirements. Collaborate with local accounting and tax outsourcing providers to ensure accurate and timely tax filings and compliance with statutory requirements. Take full ownership of the Cash and Bank reconciliation process, ensuring all transactions are accurately reflected and matched in NetSuite on a daily/monthly basis. Manage end-to-end employee-related accounts, including the reconciliation of accounts receivable from employees, advances, and expense reimbursements. Act as the primary user and owner of the Yokoy expense management system, overseeing the processing, classification, and integration of employee expenses into the general ledger. Reconcile Balance Sheet and P&L accounts in NetSuite on a regular basis, ensuring accuracy and consistency of financial data. Record and review accounting transactions, including expense reports, journal entries, deposits, payroll files, revenue recognition, and foreign currency revaluation etc. Act as a Financial Controller for smaller international entities with low transaction volumes, performing all necessary control procedures, reconciliations, and month-end closing in strict accordance with US GAAP and audit requirements. Actively participate in audit processes, including preparation of supporting documentation, communication with auditors, and resolving audit queries. Support continuous improvement of accounting processes, internal controls, and reporting quality across the assigned entities. Skills, Knowledge & Expertise University degree in Accounting, Finance, or a related field. 3–5 years of professional experience in accounting or financial control, ideally within an international company. Solid understanding of local accounting and tax regulations (Brazil/Mexico) and strong knowledge of US GAAP (IFRS is a plus). Proven experience in general ledger accounting, reconciliations, and financial reporting. Hands-on experience with expense management tools (experience with Yokoy is a strong advantage). Practical understanding of tax compliance and cooperation with external tax advisors. Advanced English (B2 or higher) — confident in written and verbal communication. Experience with NetSuite is a strong advantage. Familiarity with AP systems and intercompany processes. Strong sense of ownership and ability to manage the full cycle of accounting for small entities independently. Excellent analytical and problem-solving skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Job Benefits Help us challenge injustice by creating fair choices for millions of people across 47 countries. Develop your professional skills with access to mentoring, career consulting, and learning programs. Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. Work alongside people who take initiative, speak openly, and challenge themselves to grow. Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.

Bamboo Works5 ч назад

Customer Support Specialist (Fintech & Crypto Payments)

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Bamboo Works5 ч назад

Customer Support Specialist (Fintech & Crypto Payments)

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

NDA7 ч назад

VIP Manager Spanish Market

— Развитие VIP-базы, удержание и реактивация пользователей;

УдалённоГеография найма не уточнена

MetaMask10 ч назад

VIP Relationship Manager

Location: United States - Remote Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role. Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day. The role MetaMask is launching an official VIP programme in early 2027. Our pilot showed that high volume traders bring their trading to MetaMask when someone owns the relationship with them. Swaps, Memecoins, Perps, RWA and Prediction Markets are at the heart of our business, and a small number of traders drive a large share of it. As the US Relationship Manager, you will own MetaMask's relationships with US high volume traders and high-net-worth individuals (HNWIs) across our Trade and Money VIP programmes. The US market is competitive, and established exchanges have mature VIP offerings. You will win people over with trust, product access and time spent in person. What you will own Finding, recruiting, onboarding and retaining VIP traders and high-net-worth individuals in the US. Building relationships across the US trader, HNWI and community landscape, including industry networks, referrals, events and inbound interest. Negotiating and agreeing VIP terms with candidates, within MetaMask's programme guidelines. Acting as each VIP's main point of contact, and bringing in Support, Product, Marketing and leadership when needed. Hosting and attending VIP gatherings across the US, working with our Events team, with regular travel to key US hubs and industry events. Turning conversations with VIPs into insight on trading behaviour, competitor offers, market shifts and product gaps, and sharing it with Product. Adapting VIP materials and communications for a US audience, in line with Legal guidance. Tracking and reporting on pipeline, volume, fees and retention. What success looks like A growing, active and engaged VIP community in the US. Strong retention and a healthy flow of referrals. VIP feedback that shapes what Product builds. Relationships handled in full compliance with our policies. What you bring Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech. A credible network among high volume US traders, HNWIs, KOLs or communities, or a track record of building one. Excellent written and spoken English, and the polish to work with high net worth clients. A good understanding of the US trading landscape and how traders compare offers. Comfort working towards volume, fee and deposit targets. Solid knowledge of on chain trading and DeFi. Sound judgement on US regulation, and comfort working with Legal guidance. Nice to have Experience hosting private events or community gatherings for high value and HNWI clients. Familiarity with MetaMask products across our trading features and Money Account. A product mindset: you can turn feedback into clear requirements. Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role . The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range. US pay range (not including bonus, equity or other benefits) $1 — $1 USD In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3. MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page. MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI. It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.

MetaMask10 ч назад

VIP Relationship Manager

Location: APAC - Remote Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role. Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day. The role MetaMask is launching an official VIP programme in early 2027. Our pilot showed that high volume traders bring their trading to MetaMask when someone owns the relationship with them. Swaps, Memecoins, RWA and Perps are at the heart of our business, and a small number of traders drive a large share of it. As the China Relationship Manager, you will own MetaMask's relationships with Mandarin speaking high volume traders and high-net-worth individuals (HNWIs) across our Trade and Money VIP programmes. This is a market where trust and personal introductions decide everything, and established exchanges have strong VIP teams. You will win people over with trust, product access and time spent in person. What you will own Finding, recruiting, onboarding and retaining VIP traders and high-net-worth-individuals across Mainland China/ Hong Kong, Taiwan, and Singapore. Building relationships across Mandarin speaking traders, HNWI and community networks, including industry networks, referrals, events and inbound interest. Negotiating and agreeing VIP terms with candidates, within MetaMask's programme guidelines. Acting as each VIP's main point of contact, and bringing in Support, Product, Marketing and leadership when needed. Hosting and joining VIP gatherings across Greater China and the wider region, working with our Events team. Turning conversations with VIPs into insight on trading behaviour, competitor offers, market shifts and product gaps, and sharing it with Product. Adapting VIP materials and communications for a Chinese speaking audience, in line with Legal guidance. Tracking and reporting on pipeline, volume, fees and retention. What success looks like A growing, active and engaged VIP community across Greater China. Strong retention and a healthy flow of referrals. VIP feedback that shapes what Product builds. Relationships handled in full compliance with our policies. What you bring Experience in VIP, account management or business development in crypto, exchanges, brokerages or fintech. A credible network among high volume Mandarin speaking traders, HNWIs or communities, or a track record of building one. Native Mandarin and strong professional English. Cantonese is a plus. A good understanding of the regional market dynamics and how traders and HNWIs compare offerings. Comfort working towards volume, fee and deposit targets. Solid knowledge of on-chain trading and DeFi. Sound judgement on local regulation, and comfort working with Legal guidance. Nice to have Experience hosting private events or community gatherings in the region. Japanese or Korean language skills. A product mindset: you can turn feedback into clear requirements. Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role. In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3. MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page. MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI. It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.

NDA11 ч назад

Affiliate Manager (Tier 3)

1+ года в Affiliate Management / iGaming; опыт работы с Tier 3 GEO;

УдалённоГеография найма не уточнена

Coinspaid12 ч назад

Business System Analyst (Admin Team)

Location: Remote - European Region Workplace: hybrid Coinspaid Solutions is a fintech company building blockchain payment infrastructure for the global economy. We design, implement, and scale payment systems that connect digital assets with real-world financial operations. Our solutions help businesses and financial institutions operate efficiently in the evolving digital asset landscape. For over 11 years, we’ve been developing products that bring crypto payments closer to mainstream adoption. Today, our team includes 350+ professionals working remotely across multiple countries. We combine the pace of fintech with a long-term approach to building products, teams, and careers. As a remote-first company, we give people flexibility in how they work while maintaining strong collaboration and shared ownership across teams. 🏆 In 2026, Coinspaid was recognized as Best Corporate Culture in the Blockchain Industry in Europe, reflecting our focus on ownership, trust, and collaboration. Responsibilities: Gathering, validating and documenting business and system requirements Modelling business processes, including crypto transaction flows and identifying opportunities for process improvements Identifying issues, risks and benefits of existing and proposed solutions, outlining business and technical impacts Designing and documenting integrations with external systems (blockchain networks, liquidity providers, payment systems) Creating functional and system specifications (PRD, SRS, API specifications, diagrams) Simplifying complex technical and blockchain-related concepts for cross-functional teams Defining business problems through in-depth investigation and gathering of technical and non-technical information Outlining detailed requirements and ensuring delivered solutions meet business needs Participating in integration testing, UAT, and validation of financial and transaction flows Improving and maintaining product and project documentation standards Participating in development of methods and techniques for requirements management and business case preparation Collaborating with engineering, product, and business teams on solution design Understanding of blockchain fundamentals (transactions, confirmations, fees, wallets) Knowledge of major blockchain networks (Bitcoin, Ethereum, EVM-based chains) Experience working with APIs (REST, WebSocket), webhooks and event-driven systems Understanding of end-to-end transaction lifecycle (deposit, processing, settlement, withdrawal) Experience with SQL and data analysis Ability to analyze logs, API responses and transaction data Familiarity with tools such as Postman, Swagger Requirements: 5+ years of experience as a Business/System Analyst Strong analytical, mathematical and problem-solving skills Strong communication and stakeholder management skills Ability to explain complex ideas in a simple and user-friendly way Effective logical thinking and structured approach High level of prioritization, focus, and self-motivation Good understanding of SDLC, PDLC, Agile methodologies Experience with business analysis tools and process modelling (BPMN, UML, etc.) English level: B2 (spoken and written) Why should you choose Coinspaid? You’ll be joining a company that is actively shaping its space – with enough scale to matter and enough room to make an impact. At Coinspaid, people are expected to think, contribute, and take ownership – and are supported in doing so. We focus on flexibility, wellbeing, and long-term growth – without overcomplicating how benefits work. Flexible Benefits Benefit Bar – up to €230/monthA flexible monthly budget you can use for what matters most to you – from sports and mental health to coworking, home office, or medical-related expenses. Work & Flexibility Fully remote work from almost anywhere Optional offices and relocation support Flexible, async-friendly environment Growth & Learning Budget for courses, certifications, and professional development Language learning support Cross-team learning and knowledge sharing Wellbeing & Support Medical insurance or reimbursement depending on location Access to mental health support Financial support for important life events Extras Merch shop with rewards system Team offsites and company events Sounds good? Well then, we can’t wait to see your resume! To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/

Kraken3 дн назад

Sr. Data Analyst, Compliance

Location: United States Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. We're looking for a Sr. Data Analyst, Compliance to join our team remotely! The primary goal of this role is to elevate decision-making by uncovering emerging trends and root causes, and by driving insights and actions that provide full visibility into business performance and operational efficiency. Beyond technical expertise, success in this role depends on being a true business partner who combines data-driven insights with strategic thinking to deliver actionable recommendations, guide decision-making, and drive measurable impact across the organization. In this role, you'll own end-to-end data management, from building and maintaining datasets and pipelines to designing dashboards and delivering insights for the Compliance team. A core part of this role is owning the logic and rule-setting behind transaction monitoring across deposits and withdrawals. You'll also contribute to experimentation infrastructure, laying the groundwork for future ML and intelligence initiatives. THE OPPORTUNITY - Own the logic and rule-setting behind transaction monitoring across deposits and withdrawals, partnering closely with Compliance to study patterns and refine detection logic - Translate compliance requirements into production detection logic, preserving correctness across alert eligibility, thresholds, customer segmentation, date windows, and deduplication - Develop and maintain Python and SQL pipelines for transaction data preparation, feature engineering, and detection workflows - Evaluate detection rules and analytical models across coverage, alert quality, threshold sensitivity, and the impact of proposed changes - Design reproducible evaluations on historical data that account for limited labels, class imbalance, and shifts in customer behaviour over time - Own testing, deployment, scheduling, monitoring, and operational support for detection workflows, including investigating data quality issues, pipeline failures, and unexpected changes in detection results - Execute historical backfills with clear validation and traceability, and maintain reliable downstream alert delivery and integrations with compliance systems - Be at the forefront of data innovation by experimenting, testing hypotheses, and translating insights into action, while incorporating software engineering best practices into pipelines and dashboards. WHAT YOU BRING - 7+ years of experience in data analysis, data science, and data management within the fintech, crypto, financial services, or gambling industry, gained in a fast-paced, high-growth environment - Experience working with compliance, fraud, funding, finance, and customer support teams and analyzing large datasets, engineering features, and applying statistical methods to practical business problems - Strong Python and SQL skills, with experience building and supporting production data or analytical systems - Hands-on experience using dbt or similar tooling to model and organize high-fidelity data for reporting and decision-making - Experience setting up and managing data pipelines with a strong understanding of workflow orchestration, plus strong software engineering practices including version control, automated testing, code review, and CI/CD - Solid statistical foundation; ML exposure is a strong plus - Proficiency with BI and data visualization tools (e.g., Hex, Tableau, Power BI, or similar) to build executive-facing dashboards - Ability to investigate production issues independently and communicate technical findings and uncertainty to non-technical stakeholders - You believe wholeheartedly in the values outlined in Kraken's Tentaclements document - A degree in a field emphasizing analytical rigor, such as analytics, software engineering, statistics, or economics - Based in Canada, the US, or Brazil, and fluent in English NICE TO HAVES - Fraud detection, AML, anomaly detection, or other risk applications - Experience with Athena, Trino, Kafka, and Kubernetes alongside the core Airflow/dbt/S3 stack - Transaction pattern analysis, customer segmentation, and detection threshold tuning - Developing or productionising machine learning models, including experiment tracking and performance monitoring - Working with sparse or delayed feedback from investigations to evaluate and improve detection - Explainability, auditability, and change control in regulated environments Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

WhiteBIT3 дн назад

Operations Manager UAE

Location: Dubai, UAE We are the creators of a new fintech era! Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey. We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA. The future of Web3 starts with you: Join us as an Operations Manager. Requirements Minimum five years’ operations experience within a crypto exchange, VASP, fintech, payments firm, brokerage, bank, custodian or comparable regulated financial-services business. Hands-on experience managing transaction operations, settlements, reconciliations, cash or asset movements, operational controls and exception resolution. Strong understanding of virtual-asset transaction lifecycles, wallets, custody, blockchain confirmations and fiat on/off-ramp processes. Experience developing SOPs, control frameworks, management reporting, incident-management processes and auditable records. UAE regulated financial-services experience and familiarity with local operational and regulatory expectations; direct VARA exposure is strongly preferred. Experience coordinating with Compliance, Finance, Product, Technology, Legal and external providers such as banks, custodians and payment partners. Strong analytical skills and proficiency with spreadsheets, dashboards, workflow tools and reconciliation data. Bachelor’s degree in business, finance, operations, technology or a related discipline, or equivalent relevant professional experience. Fluent written and spoken English; Arabic is advantageous but not essential. Responsibilities Design, document and maintain WhiteBIT UAE’s operating model, SOPs, control checklists, escalation procedures and service-level standards. Coordinate operational readiness for VARA licensing and market launch, including process testing, evidence packs and remediation of operational gaps. Manage end-to-end client operations, including onboarding hand-offs, account activation, deposits, withdrawals, transfers, settlement, queries and exceptions. Oversee daily controls and reconciliations across client ledgers, bank accounts, payment partners, custodians, wallets and blockchain records. Maintain controls for client money and virtual assets, including segregation, safeguarding, approvals, maker-checker controls and audit trails. Coordinate operational relationships and workflows with banks, custodians, liquidity providers, payment partners and other key service providers. Own operational incident management, including escalation, root-cause analysis, corrective actions and stakeholder communication. Work closely with Compliance on CDD/EDD workflows, transaction-monitoring escalations, Travel Rule exceptions, complaints and regulatory information requests. Coordinate with Finance on treasury operations, cash and asset movements, fees, liquidity requirements and month-end controls. Monitor service levels, volumes, turnaround times, exceptions, complaints and partner performance, providing regular management reporting. Maintain accurate and retrievable operational records and support business-continuity and disaster-recovery planning and testing. Working terms Immerse yourself in Crypto & Web3: Master cutting-edge technologies and become an expert in the most innovative industry. Work with the Fintech of the Future: Develop your skills in digital finance and shape the global market. Take Your Professionalism to the Next Level: Gain unique experience and be part of global transformations. Drive Innovations: Influence the industry and contribute to groundbreaking solutions. Join a Strong Team: Collaborate with top experts worldwide and grow alongside the best. Work-Life Balance & Well-being: Modern equipment. Comfortable working conditions, and an inspiring environment to help you thrive. Vacation: 2 business days accrued per month during your first year, increasing to 30 business days per year from your second year onward. Medical insurance Additional days off for national holidays. With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career! Let’s Build the Future Together! WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual.