Location: Remote - US
About the Job:
LaunchDarkly is looking for a Director, People Operations to lead the operating model, service delivery, and continuous improvement of People Operations and Talent Acquisition operations across the employee and candidate lifecycles.
Reporting to the Senior Director, People Operations, you will lead a connected portfolio spanning global People Operations, Talent Acquisition Operations, employee and candidate experience, compliance-related workflows, operational governance, and team capability for a growing global company. You will translate business and People priorities into clear ownership, scalable processes, strong controls, and a reliable operating rhythm.
This role will work in close partnership with the Director, People Programs, Systems & Analytics. The Director, People Operations will own operational outcomes, service delivery, process execution, and stakeholder partnership. The Director, People Programs, Systems & Analytics will own managing the strategy and roadmap for People programs, systems, analytics, AI, data governance, and change enablement. Together, these leaders will create a practical, integrated People operating model that is trusted by employees, candidates, managers, HRBPs, and business leaders.
Responsibilities:
People Operations Leadership
Establish the global People Operations operating model across the employee lifecycle, including onboarding, offboarding, employee data changes, employment documentation, employee support, contingent workforce processes, international operations, and related service delivery.
Manage the activities of the People Operations and Talent Acquisition Operations teams, creating clear expectations, effective prioritization, strong collaboration, and a culture of ownership and continuous improvement.
Establish service standards, escalation paths, operating rhythms, and ownership models that make it easy for employees, managers, HRBPs, and cross-functional partners to get the right support.
Own operational readiness and execution for policies, compliance-related workflows, employment agreements, audits, immigration and mobility processes, accommodations, background checks, and other high-risk employee lifecycle activities in partnership with Legal and relevant subject-matter experts.
Improve the consistency, quality, and equity of the employee experience across U.S. and international processes while accounting for local requirements and operational complexity.
Build scalable documentation, self-service resources, controls, and standard operating procedures that reduce avoidable manual work and improve accuracy.
Manage key People Operations vendors and partnerships, including service quality, contracts, issue resolution, risk management, and performance against expectations.
Serve as an escalation point for complex People Operations issues, using sound judgment, discretion, and a strong understanding of employee trust and business risk.
Talent Acquisition Operations
Establish the operating model for Talent Acquisition Operations, including recruiting intake, role setup, approvals, job posting workflows, interview coordination, interview loop management, candidate communications, offer process support, and recruiting operations reporting.
Partner with Talent Acquisition leadership to improve recruiter and coordinator capacity, operating discipline, candidate experience, hiring-manager partnership, and consistency across recruiting workflows.
Establish clear ownership and service standards across recruiting operations, including intake quality, scheduling, interview readiness, candidate handoffs, and offer-to-onboarding transitions.
Identify opportunities to simplify and strengthen Greenhouse and connected recruiting workflows in partnership with the Director, People Programs, Systems & Analytics and technical partners.
Support scalable recruiting programs, vendor management, executive recruiting operations, contingent recruiting processes, and other Talent Acquisition priorities as the business evolves.
Use recruiting and operational signals to surface bottlenecks, clarify tradeoffs, and recommend improvements to hiring velocity, quality, candidate experience, and team capacity.
Partnership with People Programs, Systems & Analytics
Partner with the Director, People Programs, Systems & Analytics to maintain one integrated roadmap across People Operations, Talent Acquisition Operations, People programs, systems, analytics, and AI.
Translate operational pain points and stakeholder needs into clear requirements, process improvements, system enhancements, reporting needs, and measurable outcomes.
Jointly define operating metrics, service-level expectations, data requirements, and success measures for employee and candidate lifecycle processes.
Ensure new systems, workflows, programs, and automation are operationally sound, documented, adopted, and supported after launch.
Partner on data quality, process governance, access controls, reporting definitions, and responsible use of automation and AI involving employee or candidate information.
Create a disciplined operating rhythm for prioritization, dependency management, risk review, decision-making, and communication across the People portfolio.
Cross-functional Partnership and Change
Partner closely with HRBPs, Recruiting, Finance, Legal, IT, AppEng, TechOps, Payroll, Workplace, Internal Communications, and external vendors to deliver reliable People and Talent processes.
Lead change adoption for operational changes, including stakeholder alignment, communications, training, readiness, issue management, and post-launch improvement.
Bring structure to ambiguous work, identify root causes, and make practical decisions that balance employee experience, candidate experience, compliance, speed, scalability, and cost.
Represent People Operations and Talent Acquisition Operations in cross-functional planning, business reviews, and executive discussions.
Build strong relationships with business leaders and managers so People processes are understood, usable, and aligned to business needs.
Qualifications:
15+ years of experience in People Operations, HR Operations, Talent Operations, shared services, or a similarly complex People function, including 5 years leadership experience across both employee and candidate lifecycle operations.
Demonstrated success designing or scaling a global People Operations or Talent Acquisition Operations operating models at both small as well as medium-to-large sized companies.
Experience leading and developing teams across multiple operational disciplines, with a track record of creating clarity, accountability, and strong service delivery.
Strong understanding of employee lifecycle operations, recruiting operations, HR compliance, employee data, HR systems, recruiting systems, and cross-functional dependencies.
Experience with Greenhouse or an equivalent recruiting system, including workflows, approvals, reporting, integrations, or process improvement.
Experience improving operational controls, documentation, self-service, service delivery, data quality, and process consistency at scale.
Experience designing, managing, or improving integrations across HR systems and connected People tools to support reliable data flows and scalable operations.
Experience partnering effectively with Legal, Finance, IT, Payroll, HRBPs, Recruiting, and business leaders on sensitive or high-impact work.
Sound judgment when handling confidential employee and candidate information, compliance-related matters, escalations, and employee experience risks.
Strong program management, prioritization, change leadership, written communication, and executive communication skills.
Ability to use data and operational metrics to diagnose issues, set priorities, measure outcomes, and communicate recommendations.
Willingness to remain close enough to the work to understand process details, remove barriers, and personally solve complex problems when needed.
About You:
You are a thoughtful, service-oriented People leader who combines operational discipline with empathy and care.
You create clarity in complex environments and are comfortable making decisions when ownership, process, or information is incomplete.
You see the connections between People Operations, Talent Acquisition, systems, data, compliance, and employee experience.
You are hands-on enough to understand how work gets done and strategic enough to build a model that scales.
You build trust through sound judgment, transparency, follow-through, and respect for confidential information.
You are collaborative and pragmatic, with a strong instinct for root-cause analysis and continuous improvement.
You care about creating consistent, equitable, and people-centered experiences for employees, candidates, managers, and internal partners.
What Success Looks Like:
People Operations and Talent Acquisition Operations have clear ownership, service standards, escalation paths, and operating rhythms.
Employees, candidates, managers, HRBPs, and business leaders experience more consistent, responsive, and equitable support.
Core employee and candidate lifecycle processes are documented, measurable, scalable, and supported by appropriate controls and self-service resources.
People Operations and Talent Acquisition Operations teams are engaged, capable, and organized around the highest-value work.
Greenhouse and connected workflows support a reliable, efficient, and high-quality recruiting experience in partnership with the People systems function.
The People team has a clear, integrated roadmap across operational execution, programs, systems, analytics, and AI, with well-managed dependencies and decisions.
Operational risks, data-quality issues, manual work, and process fragmentation are identified early and reduced over time.
People leaders and business partners trust the function to deliver practical solutions, communicate clearly, and follow through on commitments.
Pay:
Target pay ranges based on Geographic Zones* for Level M4:
Zone 1:
San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle
- $191,800 - $263,670**
Zone 2:
Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago -
$172,600 - $237,270*
Zone 3:
All other US locations -
$163,000 - $224,070**
All Zones Inclusive of a 15% Bonus Target
LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with candidate needs. Exact compensation may vary based on skills, experience, and location. Restricted Stock Units, health, vision, dental, and mental health benefits are provided in addition to salary.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.
Компания Monumental ищет менеджера по операциям развертывания, который будет отвечать за руководство строительными проектами, оптимизацию операционной деятельности и улучшение экономической эффективности единицы продукции. Кандидат должен обладать навыками в области логистики, управления проектами, управления персоналом и взаимодействия с заинтересованными сторонами. Важными аспектами работы являются совершенствование процессов, коммерческая деятельность, работа с таблицами, анализ экономических показателей единицы продукции, опыт в строительстве, управление прибылью и убытками, а также организация полевых сервисных работ. Должность предполагает работу на месте в Амстердаме.
Plaid is looking for a Product Operations Specialist to drive product-launch readiness, enable customer-facing teams, and translate customer feedback into product strategy.
ГибридSan Francisco
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Location: Norwalk, Connecticut, United States
Graham Capital Management, L.P. (collectively with its affiliates, "Graham") is an alternative investment manager founded in 1994 by Kenneth G. Tropin. Specializing in discretionary and quantitative macro strategies, Graham is dedicated to delivering strong, uncorrelated returns across a wide range of market environments. As one of the industry’s longest-standing global macro and trend-following managers, Graham remains committed to innovation, evolving its strategies through a robust investment, technology, and operational infrastructure. Graham harnesses the synergies between its discretionary and quantitative trading businesses to offer a broad suite of complementary alpha strategies, each built on the principles of thoughtful portfolio construction, active risk management, and diversification by design. Graham invests significant proprietary capital alongside its clients – including global institutions, endowments, foundations, family offices, sovereign wealth funds, investment management advisors, and qualified individual investors – reinforcing alignment of interests across all strategies.
The foundation of Graham’s sustainability and success is the experience and contributions of its people. The firm seeks to cultivate talent, encourage the diversity of ideas, and respect the contributions of all. In turn, each employee shares in the responsibility of strengthening those around them.
Description
Graham is seeking an early-career developer to join our Quantitative Trading and Research Operations team, which sits within our broader Quantitative Strategies department. The successful candidate will support the Quantitative Strategies department by developing, maintaining, and refactoring code used in research and trading, with a particular focus on improving the reliability and maintainability of existing programs. This individual will work closely with researchers and follow established development and code review processes, including regular interaction with the firm’s Quality Assurance Committee. The ideal candidate enjoys hands-on development, troubleshooting, and improving existing systems within an evolving production environment.
Responsibilities
Partner with the Quantitative Strategies department to develop, maintain, and improve code supporting research and trading activities
Review, refactor, and update legacy programs to meet established coding standards and improve reliability, maintainability, and computational performance
Provide ongoing maintenance and support for both existing systems and newly developed tools
Develop and maintain test cases to validate code changes and help prevent errors and system failures
Follow established development and code review processes, working regularly with the Quality Assurance Committee and incorporating feedback from senior leaders across Technology and Data
Analyze system financial and computational performance and execute trades
Support engineering initiatives related to trading system implementation, computational resource utilization, build and deployment processes, containerization, and evaluation of cloud computing
Requirements
Bachelor's degree in computer science or a related field
Strong Python skills
Strong program design fundamentals and refactoring experience
Knowledge of CI/CD process
Comfortable working in the command line on Unix
Comfortable using version control, such as Git
General familiarity with PowerShell
Familiarity with SQL and other enterprise database structures
Excellent interpersonal and communication skills
Coursework in cybersecurity is a plus
Familiarity with cloud compute and general infrastructure design is a plus
Knowledge of R and MATLAB and familiarity with writing test cases is a plus
Ability to work independently and collaboratively in a dynamic, fast-paced environment
This role requires commuting into our Rowayton, CT office Mondays through Fridays.
Base Salary Range
The anticipated salary range for this position is $90,000 to $125,000. The anticipated range is based on information as of the time this post was generated and does not include any discretionary bonus or benefits (see eligibility below). The applicable annual salary or hourly rate paid to a successful applicant will be determined based on multiple factors, including without limitation the nature and extent of prior experience, skills, and qualifications. This wage range may be modified in the future.
In addition, the employee who fills this role will be eligible for a discretionary annual bonus, as well as a wide array of benefit programs, such as medical and life insurance, 401(K) plans, and access to other healthcare programs.
Notes:
No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation that a particular employee may be eligible for remains in the Company's sole discretion unless and until paid and may be modified at Graham’s sole discretion, consistent with the law.
Other
Graham is committed to providing equal employment opportunity to all employees and applicants for employment without regard to their race, color, religious creed, gender, age, national origin, ancestry, alienage, citizenship status, handicap, disability, marital status, sexual orientation, gender identity, pregnancy, childbirth or other related conditions, military status, genetic information, or any other personal characteristics protected by applicable law. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, layoff, termination, transfer, leave of absence and compensation.
Graham offers health benefits to eligible full-time U.S. employees, including medical, dental, vision, life and disability insurance, as well as other voluntary benefits such as spending accounts (HSA and FSA), and a profit contribution retirement plan. All employees also receive paid vacation and sick leave. Benefits eligibility is dependent upon a variety of factors, including employee classification and applicable waiting periods. Benefits are subject to change and may differ for non-U.S. roles.
pregnancy, childbirth or other related conditions, military status, genetic information, or any other personal characteristics protected by applicable law. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, layoff, termination, transfer, leave of absence and compensation.
Location: Buenos Aires, Argentina
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
We're looking for a proactive, resourceful, and AI-forward Tech & Marketing Operations Specialist to manage our technology projects, keep our learning platforms running seamlessly, and power the marketing engine that brings students to them
This role suits someone with a broad technical fluency who thrives on coordination, troubleshooting, and hands-on building. You don't need to be a professional developer, but you do need to be comfortable using tech tools to design, prototype, and ship real solutions.
The position will be based at the Buenos Aires office with a hybrid work model.
What You’ll Do
Platform & Systems Management
Tech project management:
Manage technology-related projects end to end — defining requirements, building timelines, tracking progress, and identifying improvements that serve broader project goals.
LMS management (WordPress & LearnDash):
Own the day-to-day health of our WordPress-based LMS and LearnDash plugin — user administration, course administration, email flows, bulk imports, new features, configuration, and troubleshooting.
CRM & Marketing Automation (Salesforce & Salesforce Marketing Cloud):
Act as first point of contact for Salesforce and SFMC — build and test journeys, landing pages, and lead magnets; investigate and resolve issues the Operations team can't solve; escalate and follow up when needed.
System integration:
Serve as the architect making sure LMS, CRM, Marketing Cloud, and Power BI talk to each other correctly — designing and implementing the technical architecture for data flows between platforms, including low-code integrations.
Data integrity & reporting:
Review data integrity across LearnDash, Salesforce, and Power BI; execute queries and build reports/extracts for non-technical stakeholders; handle large-scale data reviews (including million-row datasets) when needed.
Website support:
Provide general technical support for the website and coordinate with relevant resources to resolve issues.
Compliance & security:
Help bring the LMS environment up to the organization's IT and security standards, acting as liaison between the Education team, developers/cloud providers, and Security/Legal/IT.
Marketing Operations & Growth
Campaign execution:
Build, test, and launch email and lifecycle campaigns in Salesforce Marketing Cloud — segmentation, audience building, A/B tests, send scheduling, and deliverability hygiene.
Landing pages & lead capture:
Build and ship landing pages and forms based on designs provided by the internal design team; ensure correct lead routing into Salesforce, field mapping, deduplication, and follow-up automation.
Tracking & attribution:
Own the measurement layer — GA4, Google Tag Manager, conversion pixels, UTM taxonomy and enforcement — so that every campaign, source, and channel is measurable end to end.
Lifecycle & retention automation:
Design automated flows across the student lifecycle (onboarding, course progress nudges, re-engagement, certification, upsell) connecting LMS events to CRM and Marketing Cloud triggers.
Martech stack & compliance:
Own the marketing technology stack and its integrations; keep consent management, cookie compliance, and data handling aligned with privacy requirements and company policy.
AI for marketing:
Apply the same builder mindset to marketing — AI-assisted copy and creative variants, campaign localization at scale, automated performance summaries, and audience insight tooling.
Technical Bridge & Coordination
Stakeholder liaison:
Serve as a primary point of contact between internal stakeholders (especially the development team) and business operations, translating business needs into functional technical specifications.
Specification writing & QA:
Write clear technical specs, replicate scenarios, and fully test in QA and production before rollout.
Documentation:
Keep the operations manual and technical documentation current and useful for the team.
Cross-functional project leadership:
Lead multi-month initiatives (e.g., new catalog builds, platform redesigns, global/language expansions, migrations) from scoping through to launch — defining KPIs, coordinating between design/development/vendors, and testing at every step.
AI Development & Innovation
AI builder mindset:
Go beyond being “AI-savvy” — actively explore, prototype, and build AI-powered solutions that improve how the team works and how students learn (e.g., translation tools, automation of repetitive data tasks, AI-assisted reporting).
Tool development:
Design and build practical AI tools and workflows (e.g., custom Gemini/Claude “gems”/assistants, scripts, or low-code automations) to solve real operational bottlenecks — not just use off-the-shelf AI features.
Exploration & evaluation:
Stay current on emerging AI tools and platforms relevant to EdTech operations, and proactively propose where they could create value (efficiency, personalization, translation, content scaling, etc.).
AI project ownership:
Take end-to-end ownership of AI-driven initiatives — from investigating alternatives and setting up integrations, to testing and rolling out to production (as previously done with AI-powered course translation tooling).
Responsible use:
Use AI tools in a way that's compliant with company confidentiality and data-security standards, and only with company-approved systems.
What You Need For This Role
You have a solid, broad understanding of technology and digital platforms, and you're comfortable getting hands-on rather than just directing others.
You have
5+ years
of experience managing Education and Marketing tech projects.
You are genuinely
curious about AI
and see it as a tool to build with, not just a topic to discuss — you've built something with AI before (a workflow, an automation, an integration, a tool).
You bring project management skills with a track record of leading initiatives from scope to delivery.
You're a strong communicator who moves comfortably between technical and non-technical audiences.
You're a proactive problem-solver, able to identify needs and find the right solutions, people, and tools without waiting to be asked.
You understand
marketing funnels
and growth metrics (CPL, CAC, conversion rate, LTV) and can translate them into technical requirements.
Hands-on experience with marketing automation and campaign tooling (Salesforce Marketing Cloud strongly preferred) is highly valued.
Familiarity with GA4, Google Tag Manager, and conversion tracking setups is a strong plus.
You are comfortable owning both the plumbing and the outcome — not just that the campaign sends, but that it performs.
Experience with WordPress and/or LMS platforms (ideally LearnDash) is a strong plus.
Familiarity with CRM systems (Salesforce/Salesforce Marketing Cloud preferred) and data/BI tools (Power BI) is highly valued.
You're highly organized, detail-oriented, and capable of managing multiple concurrent projects.
You're a self-starter, comfortable working independently.
What Will Make Us Really Love You
You bring a track record of success in a similar role, with hands-on experience.
You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table.
You anticipate challenges before they arise and take initiative to find effective solutions.
You have an eye for detail.
You thrive on teamwork but also bring a driven, goal-oriented spirit.
You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.
You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way.
What You’ll Love About Us
We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.
We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.
Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.
At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Задачи:
— Управление и оперативное реагирование на запросы клиентов высокого уровня через Slack, обеспечение быстрой, профессиональной и чёткой коммуникации по вопросам платформы и сервисов.
— Мониторинг и управление публичными отзывами на платформах, таких как Trustpilot.
— Формулирование стратегических ответов для улучшения онлайн-репутации компании и координация внутренних усилий по поддержанию рейтинга 5 звёзд.
— Исследование, поиск и взаимодействие с новыми инфлюенсерами и контент-криэйторами в сферах трейдинга, криптовалют и финансов для поддержки маркетинговых инициатив.
— Отслеживание эффективности текущих кампаний с инфлюенсерами, составление регулярных отчётов и предоставление операционных инсайтов внутренним командам.
— Поддержка исполнительного руководства, включая административные задачи, аудит внутренних рабочих процессов и выполнение различных оперативных проектов по запросу.
Требования:
— Опыт 2-3 года в операционной деятельности, клиентском успехе, управлении аккаунтами или поддержке руководства.
— Предпочтение кандидатам с опытом или глубоким пониманием финансов, финтеха, криптовалют или проп-трейдинга.
— Отличные письменные и устные навыки английского языка.
— Высокий уровень владения Slack, Google Workspace (особенно продвинутыми таблицами), Notion и современными CRM-системами.
— Знание систем управления репутацией, особенно платформы Trustpilot.
— Проактивность, стрессоустойчивость, способность работать самостоятельно в удалённой или гибкой среде.
Условия:
— Конкурентная ежемесячная зарплата, соответствующая международным стандартам финтеха.
— Прямое наставничество и карьерное ускорение от опытной финансовой команды.
— Гибкая, современная рабочая среда с использованием передовых инструментов для совместной работы.
— Бонусы, основанные на эффективности работы и росте маркетинга.
— Медицинская страховка и бюджет на профессиональное развитие.
Location: Paris, France
Workplace: Hybrid
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
MARKETING OPS IS ONE OF ALAN'S HIGHEST-LEVERAGE FUNCTIONS.
It sits at the intersection of marketing strategy, data, and technology — turning systems into growth engines and ensuring every touchpoint with prospects and members is timely, relevant, and scalable.
Alan is growing fast across France, Belgium, Spain, and Canada. But today we're leaving value on the table. On the prospect side, we drive more traffic but can't convert it properly: no scoring, no intelligent routing, no nurturing that adapts to buying intent. On the member side, messaging is one of our primary touchpoints for engagement, retention, and trust — yet nobody operates it strategically. Personalization stays shallow, communication pressure goes unmonitored, and shipping a message often means filing an engineering ticket.
We need Marketing Ops leaders who can architect scalable systems, operate them strategically, and progressively embed AI into workflows — to raise quality, reduce manual execution, and unlock growth without scaling headcount linearly.
⭐️ THE MARKETING OPS JOB ⭐️
We are hiring two Marketing Operations Managers, each embedded in a different crew:
- Growth Infrastructure — focused on prospect acquisition: building a unified lead engine that captures, scores, routes, and nurtures across all channels
- Product Platform — focused on member lifecycle messaging: operating Alan's messaging stack as a scalable service across 1.7M+ profiles
Both roles share the same DNA: strong marketing ops fundamentals, data fluency, a product mindset, and the ability to be both hands-on and strategic. Crew placement will be determined based on the candidate's experience, interests, and fit during the hiring process.
Why is this role interesting?
- Speed: marketing, product, and sales teams ship campaigns and messages confidently — Marketing Ops turns bottlenecks into force multipliers across every crew
- Trust: clean data, governed attributes, proper segmentation, and enforced rules mean the right person gets the right message at the right time
- Scale: as we grow to millions of members across multiple countries, we need operators who keep our platforms clean and the user experience protected — without scaling headcount linearly
- AI at the frontier: this isn't a maintenance role — you'll identify high-priority use cases for AI agents, train and refine them to a senior marketer's quality bar, and drive real adoption
What will you do with us?
You'll be a partnership with marketers — not a service desk. You'll partner closely with engineers, data, designers, and cross-functional stakeholders (PMMs, sales, growth, product) within a PM-Tech duo crew model.
Regardless of crew, you will own a core set of capabilities:
- Marketing Automation & CRM: own and optimize our marketing stack (Customer.io http://Customer.io, CRM integrations); build automations that enable marketers to launch campaigns independently, at scale, across all geos
- Data Model & Governance: maintain CRM data quality, attribute/event design, and database hygiene as a sustained practice
- Segmentation & Lifecycle Design: design and maintain lifecycle stages, segmentation logic, routing rules, and re-engagement flows across multiple audiences and geos
- Nurturing Infrastructure: own the nurturing stack and campaign processes; make launches autonomous and compliant
- AI-First Operations: identify, build, and refine AI agents for email copywriting, lead scoring, next-best-action recommendations, and content generation — making marketers AI-powered, not replacing them
- Performance Monitoring: track the full funnel from first touchpoint to conversion; identify leakage and prioritize from data
- Documentation & Enablement: create playbooks, train teams on tools and processes, reduce the marginal cost of new campaigns
Then, depending on your crew:
Growth Infrastructure — you'll build a unified lead engine (no more tool-by-tool silos), design lead scoring and routing models, crack multi-channel activation (email, WhatsApp, Voice AI), build AI agents that pre-qualify and enrich leads, and maintain a live feedback loop with BDRs, AEs, and Inbound Sales.
Product Platform — you'll operate Customer.io http://Customer.io and back-end triggered emails as one governed system, monitor communication pressure and enforce channel rules, define and enforce recipient lifecycle paths, drive 100% Design Studio adoption, and co-own outbound messaging strategy with PMMs and product teams.
By your first year, we'll know it worked when:
- At least one AI agent is in production on a key use case (email nurturing, lead categorization, content generation), with a second scoped or live, and adoption is real
- Any marketer or product Alaner can launch a campaign or ship a message without bottlenecking through ops or engineering
- CRM data model, attributes, and segments are properly owned, documented, and clean — the data we see is data we can act on
- Every contact has a documented path through our messaging — segmentation is sharp, messaging is relevant, and pressure is monitored
- Marketing's contribution to acquisition and engagement is visible and quantifiable, from first touch to conversion
⭐️ IS IT YOU WE ARE LOOKING FOR? ⭐️
You'll be a great fit for this opportunity if you:
- Have 5+ years in Marketing operations, growth ops, CRM ops, lifecycle marketing, or lead generation in a tech environment (B2B, B2C, or B2B2C)
- Have hands-on experience managing marketing automation platforms at scale (Customer.io http://Customer.io, Braze, Iterable, HubSpot, Marketo, Pardot, Salesforce, or equivalent)
- Have a strong understanding of CRM data models — attribute/event design and data hygiene as a sustained practice
- Can frame and implement processes for lead scoring, nurturing, segmentation, and personalization
- Have a product knack: you can define what's not working, identify what to build next, and see problems as opportunities to bring more value
- Bring data fluency and analytical rigor: you read platform and campaign data, surface anomalies, and draw business insights
- Can be both hands-on and think strategically — you drive the big picture while staying close to execution
- Have strong stakeholder management skills — you'll partner daily with engineering, product, sales, and marketing teams
- Can manage multiple projects simultaneously in a fast-moving environment
- Communicate with excellent written and spoken English
- Are impact-driven with a strong bias towards improving processes
For this opportunity, we are aiming to hire within the C0-D level range https://alan.com/en/careers/a/salary-equity.
🙌 PERKS & BENEFITS https://alan.com/about/life-at-alan/a/perks
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
- Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
- Flexible office with hybrid setup. Amazing office space at our Paris HQ or sponsored co-working hubs in Bordeaux, Marseille, Lyon, Annecy, Nantes or Biarritz.
- All the tools you need. Top of the range equipment: Macbook Air, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your time as you wish.
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
- Transport. Generous transit benefit
- Learning & Training opportunities. A highly flexible training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching.
- Parental leave. Extended parental leave for all new parents, for permanent contracts only.
Important note: we hire people not roles.
After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!
Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.
Location: Kyiv, Ukraine
Workplace: Hybrid
[https://app.ashbyhq.com/api/images/user-content/eaa93aea-4a8e-480b-ac45-957f53a8b99b/230615d5-1e71-4618-8216-a6082a6261ae/Holy%20earth.png]
HOLYWATER TECH https://holywater.tech/ — це технологічна компанія, яка створює розважальні продукти на перетині людської творчості та штучного інтелекту. Вони є прикладами ШІ-нативних платформ, що переосмислюють способи сторітелінгу та дають змогу будь-кому стати творцем. Екосистема продуктів HOLYWATER TECH включає:
→ My Drama https://apps.apple.com/us/app/my-drama-watch-shorts-movies/id6498713494 — стримінгову платформу вертикальних серіалів, №1 серед європейських та американських компаній у ніші
→ My Passion https://apps.apple.com/us/app/my-passion-romance-books/id1568149521 — цифрову бібліотеку книг №1 у понад 10 країнах світу
→ My Muse https://apps.apple.com/ua/app/my-muse-audiobooks-stories/id6738098034 — платформу ШІ-генерованих серіалів, що відкриває нову еру сторітелінгу
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HOLYWATER TECH СЬОГОДНІ — ЦЕ:
- понад 100+ млн завантажень застосунків
- стратегічне партнерство з FOX Entertainment
- х2 рази — щорічне зростання компанії за 2024-2025 роки
- 30+ міжнародних нагород, зокрема Muse Creative, W3, Telly, Runway AI Film Festival, Lovie
- понад 100 млн годин переглянутого та прочитаного користувачами контенту
- провідні позиції у своїх нішах на ринках США та Європи
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Ми створюємо нові формати, історії та будуємо світ, де єдине обмеження — людська уява. І зараз шукаємо Content Operations Manager, хто готовий/-а долучитися й творити його разом із нами.
ТВОЯ МІСІЯ:
- Розбудовувати та покращувати інструмент для створення персонажів: правила, гайди, промпт-фреймворки та AI-тули, з якими персонажів створюють і наша команда, і юзери-кріейтори.
- Розвивати інструмент та контент-пайплайн: від тегів, фільтрів вітрини й обкладинок до локалізації та правил заливки контенту. Ти визначаєш, як це має працювати, ставиш задачі розробці й доводиш їх до релізу.
- Автоматизувати рутину: створювати кастомні скіли, AI-тули й пайплайни, щоб ручна робота лишалася тільки там, де без неї ніяк.
- Аналізувати контент: розбиратися, що заходить аудиторії і чому, і на основі даних ітерувати персонажів та інструменти.
- Розвивати вітрину й рекомендаційну систему: вирішувати, що юзер бачить першим, що підсилювати, а що песимізувати.
- Проводити дослідження трендів ринку та контенту конкурентів, підтримувати якість та актуальність продукту в ніші.
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ДЛЯ ЦЬОГО ЗНАДОБЛЯТЬСЯ ТАКІ НАВИЧКИ ТА ДОСВІД:
- Від 2-ох років досвіду в operations, project чи content management або суміжній ролі, де ти будував/ла процеси або автоматизації для контенту.
- AI-first підхід до роботи: промпт-інжиніринг, створення кастомних скілів, автоматизація власної роботи, розуміння того, як працюють різні моделі.
- Досвід роботи з вимогами: декомпозиція складних задач, постановка задач розробці, приймання результату.
- Data-driven мислення: знаєш базові продуктові метрики, працював/ла з аналітичними інструментами і та приймав/ла на основі даних рішення.
- Продуктовий майндсет, критичне мислення й робота через гіпотези.
Буде плюсом:
- Досвід з AI-чатами, AI-компаньйонами або UGC-платформами.
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ЩО ОТРИМАЄШ ВІД НАС:
- Швидке професійне зростання. Ми будуємо середовище, де розвиток — норма: лекції, бібліотеки, хакатони, школи. Компенсуємо профільне навчання й вивчення будь-якої мови, зокрема української.
- Формат роботи на твій вибір. Можеш працювати вдома, в офісі на київському Подолі чи у Львові (генератори, укриття, обіди, снеки — all inclusive), або ж за кордоном — маємо кілька офісів і там.
- Техніку та сервіси. Все, що треба для роботи.
- Відпочинок. 20 днів відпустки + на офіційні свята та безлімітні лікарняні.
- Турботу про тіло та менталку. Компенсуємо спорт, медстрахування в Україні (після випробувального), послуги корпоративного лікаря і підтримку ментального здоров’я&
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ЧОМУ З НАМИ КЛАСНО?
- Реальний вплив. Твої рішення впливають на 100+ млн користувачів — їхній досвід, емоції та час, який вони проводять у продукті.
- Жива культура. Ми створюємо середовище, де можна експериментувати й пробувати щось нове. Середня оцінка відповіді на питання «Наскільки тобі подобається працювати в HOLYWATER?» за результатами eNPS — 9,23/10.
- Автономність. Ми довіряємо рішенням команди: мінімум мікроменеджменту, максимум простору для ініціативи й впливу.
- Сильні люди поруч. Ми постійно челенджимо статус-кво та досягаємо нових вершин. Думати інакше й прагнути більшого — тут це підтримають.
Можливо, це — твій шанс стати нашим наступним big name?
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ХОЧЕШ БІЛЬШЕ ПРО HOLYWATER TECH? ЧЕКНИ ЦЕ:
Як працює HOLYWATER TECH — на Vector Media https://vctr.media/ua/vid-banochki-svyatoyi-vodi-zi-lvova-do-ugodi-z-fox-entertainment-yak-praczyuye-holywater-startap-yakij-buduye-netflix-dlya-vertikalnogo-video-318305/
Інтерв’ю со-CEO Богдана Несвіта https://www.linkedin.com/in/bogdannesvit/ про партнерство FOX Entertainment для Forbes https://forbes.ua/innovations/maemo-60-mln-koristuvachiv-i-rostemo-duzhe-shvidko-ukrainska-holywater-znimatime-vertikalni-seriali-z-amerikanskoyu-fox-yak-vona-zaluchila-takogo-partnera-intervyu-25102025-33594
Як ми створюємо вертикальні серіали — у подкасті на DOU https://youtu.be/E5nKjr605vs?si=eHKKN6MhQrbEzi8k
Про вертикальні серіали, які змінюють індустрію — у Детектор медіа https://detector.media/mediumy/article/248303/2026-03-13-vid-tiktok-do-gollivudu-prodyuserka-holywater-tech-pro-vertykalni-serialy-yaki-zminyuyut-industriyu/
Наші Instagram https://www.instagram.com/holywater.tech/ та LinkedIn https://www.linkedin.com/company/holywater/?viewAsMember=true — щоб бути в курсі всього, що в нас відбувається
Хочеш творити історію разом із нами в HOLYWATER TECH?
Відгукнися на вакансію!
Location: Nicosia, Cyprus
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you’ll be doing
As a member of the Merchant Operations team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices.
Day-to-day in this role you’ll:
Menu & Assortment Management
– Leading updates and improvements to restaurant menus and retail assortments on the platform;
Quality & Satisfaction Checks
– Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments;
Training & Support
– Training our partner venues on how to use Wolt’s Portal and equipment to operate effectively and independently;
Sales & Operational Support
– Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives;
Equipment & Tech Management
– Resolving technical issues related to merchant operations;
Process Improvement
– Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at enhancing partner satisfaction and operational efficiency;
Collaboration
– Working closely with internal teams to ensure a seamless and high-quality experience for both new and existing partners, while staying agile as the company continues to grow.
Our humble expectations
Detail-Oriented & Organized
– You enjoy structure and keeping things running smoothly;
Customer-Focused
– Previous experience in customer service, administration, or sales support is a plus;
Tech-Savvy
– Comfortable working with digital tools and managing data;
Great Communicator
– You’ll be in regular contact with merchants and internal teams;
Fluent in Greek & English
– Both languages are essential;
Bonus Points
– Experience in the restaurant, retail, or e-commerce industry is a plus!
What we offer
✨ A Fun & Dynamic Work Environment – Work with a supportive, international team.
📈 Career Growth – Opportunities to learn and develop within Wolt.
🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.
🏓Team Activities - Monthly team-building events to strengthen collaboration.
💻Work equipment - We set you up to success with our cutting-edge, work equipment.
Why you’ll love it
🚀Global and growing fast:
Be part of a fast-moving scaleup
🤩Ride of a lifetime:
Accelerate your career and build your sales skills
💪Instant impact:
Take ownership and make a difference
💙Big hearts and small egos:
Surround yourself with smart, friendly people
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
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Location: New York
Workplace: OnSite
ABOUT US:
AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL.
Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now.
Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale.
We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation.
Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience.
THE ROLE:
We’re looking for a Legal Operations Lead to join us as the first dedicated legal operations hire at Modal. You’ll own the systems, records, and workflows that let a small legal team keep pace with a high-growth tech company, and you’ll have an opportunity to build most of them from scratch.
This is a great fit for a highly organized, systems-oriented operator who thrives in a fast-paced environment and wants to build operational foundations, not just maintain them. You’ll report to our General Counsel and collaborate closely with the Finance, BizOps, GTM, and People teams.
WHAT YOU’LL WORK ON:
- Build and maintain contract operations, including designing the contract lifecycle management workflows and approval logic, and continuing to iterate and improve those processes
- Design a legal intake process to support and route legal requests from internal stakeholders
- Make the legal function faster with AI, and build and configure tooling to make us more efficient
- Manage corporate administration and record-keeping, including Board and stockholder matters, signature coordination, and building a knowledge management system and database
- Be the point person for corporate compliance, including entity management, foreign and domestic qualifications and filings, and coordination with registered agents
- Support stock administration and cap table hygiene
- Manage outside counsel and legal spend
YOU MAY BE A FIT IF:
- You have 5+ years in legal operations, contract operations, or a corporate paralegal role, preferably at a high-growth technology company
- You’ve built and documented processes from the ground up, not just executed existing ones
- You have experience configuring workflows and templates within Ironclad or a similar CLM
- You have experience with AI tools and good instincts about where they help and where they quietly introduce risk
- You have sound judgment about what to handle and what to escalate
NICE-TO-HAVE:
- Exposure to corporate and equity administration
- Familiarity with Carta or a similar equity administration platform
Buscamos perfiles que combinen conocimiento de Dynamics 365 + entendimiento de procesos de negocio, capaces de participar en proyectos de consultoría e implementación desde el levantamiento de requerimientos hasta la configuración, integración, pruebas, despliegue y mejora continua de las soluciones. Dynamics 365 Sales y Customer Service.
Задачи:
— Исполнительная поддержка CEO: управление календарём, организация встреч, контроль решений и последующих действий.
— Операционная поддержка по группе компаний совместно с COO: ведение документации компании, подготовка комплектов документов и KYB, выполнение практических задач, требующих сбора, координации или выполнения.
Требования:
— Опыт работы не менее 3 лет в должности исполнительного ассистента или операционного менеджера, предпочтительно в группе компаний или регулируемой финансовой организации.
— Опыт работы с корпоративной документацией и комплектами KYB для банков и EMI.
— Преимущество: опыт работы на Кипре.
— Высокая организованность и самостоятельность в работе с календарями, реестрами и списками задач.
— Хорошее письменное владение английским языком, способность составлять письма и служебные записки с минимальными исправлениями.
— Умение продвигать задачи через сотрудников, не подчинённых напрямую, включая руководителей высокого уровня.
— Абсолютная конфиденциальность, включая доступ к личному календарю CEO и конфиденциальным данным компании.
— Уверенное владение системами управления задачами и совместной работы с документами.
— Желательно: опыт работы в регулируемой среде (CySEC, MiCA, VQF) и знакомство с процессами онбординга банков или EMI с клиентской стороны.
Условия:
— Конкурентная заработная плата.
— Годовой бонус по результатам работы.
— Доступ к офису в Лимассоле с ежедневными напитками, закусками и парковкой.
— Рабочие часы с 9:00 до 18:00 в офисе, с необходимостью оставаться доступным и отзывчивым для CEO вне рабочего времени.
— 24 рабочих дня оплачиваемого отпуска в дополнение к официальным праздникам Кипра.
— 14 рабочих дней оплачиваемого больничного в год.
— Спонсорство разрешения на работу и полная поддержка в оформлении.
— Возможность участия в корпоративных спортивных мероприятиях и получение корпоративных подарков.
Location: Remote, Global
Workplace: Remote
ABOUT SUPABASE
Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.
About the Role
We are looking for a Head of AI Native Operations to build the autonomous systems that run Supabase.
Supabase is building an AI-native internal operating system, where agents carry the operational load end to end. We are standing up a new central team to build that platform and run it in production. This is the role that leads it, and it is hands-on. You design the architecture, build the first versions of the critical pieces, and are accountable for whether every agent we run is correct, safe, and improving over time. We build rather than buy, and there are no settled best practices for most of this yet, so you will be setting them.
You will lead a team of senior individual contributors extending the platform and driving adoption across teams.
What You’ll Be Responsible For
In this role, you’ll:
- Own the agent platform architecture: The harness and orchestration layer and connectors into company systems, shared context and memory, and the path from prototype to production.
- Catch regressions before they ship: Model, prompt, and tool changes can’t ship until they pass the evals. When a new model comes out, you know within hours whether to adopt it.
- Make every agent observable: Every run and every decision is traced. For any agent at any time, you can answer what it did, why, what it cost, and how its quality is trending.
- Own safety and trust: Design the controls that let agents act without a human in the loop: least-privilege credentials, hard policy limits, escalation thresholds, audit logs, sandboxing, and prompt-injection defenses.
- Replace workflows, don’t assist them: Pick the workflows agents can fully own today and take them to production.
- Turn wins into a platform: Package what works into reusable components, templates, and eval harnesses so other teams can ship their own production agents without starting from scratch.
- Build and direct the team: Hire and grow senior ICs, review their designs and pull requests, and hold the quality bar.
- Measure what matters: Track workflows automated, eval pass rates, cost per run, and work absorbed against the hiring plan.
How You’ll Think
A Point of View on Where Automation Wins
You have a thesis about how AI and automation change the way a company operates, and it comes from building, not reading. You can look at a business and say which workflows agents can own today, which they will own in 12 months as models improve, and which still need people, and why. You defend that view with evidence from systems you have shipped, and you update it when the evals tell you to.
Eval-Driven
You don’t trust an agent because the demo looked good. You trust it because it passes a test set of real cases, and you know which cases it fails. When anything changes, your first question is “what do the evals say?”
Inversion Thinking
Left alone, an autonomous system tends to fail quietly, or people route around it. So the first question about any agent isn’t “does it work on the happy path?” but “how will this break, and how will we know?” The design follows from that answer: what the agent is never allowed to do, what it escalates, and which alert fires when quality drifts.
Recursive Thinking
Every system you build should produce the evidence that grades it. An agent isn’t done when it works. It’s done when it tells you, without you in the loop, that it has stopped working.
Must Have
- Hands-on agent building: Have personally designed and built autonomous agent or LLM systems that ran in production and that others depended on. Prototypes, demos, and configuring a vendor tool don’t count. You don’t need to be a career software engineer, but you must have built these systems yourself.
- Architecture depth: Can explain how the pieces fit together (orchestration, tool and data access, context and memory, tracing, evals, guardrails, deployment), with opinions on current frameworks.
- Security judgment: Have shipped agents that take real actions with real permissions, and designed the controls that made that safe.
- A tested point of view: Can argue, with examples from your own builds, where autonomous systems create real business leverage and where they don’t yet.
- Technical leadership: Have led senior builders and set the quality bar through design and code review.
Strong Signal
- Have replaced a human-run business workflow (finance, operations, support, release management) end to end with an autonomous system.
- Are native to Git, Markdown, and pull requests, and comfortable reading and writing Python or TypeScript.
- Have taken an internal platform from zero to adoption by teams you did not control.
- A software engineering background is a plus, but not required.
What Success Looks Like
- Six months: 20+ autonomous agents in production on the shared platform, each with an eval suite, tracing, and a named owner.
- Regressions get caught, not discovered: Quality problems surface in an alert or dashboard before a user reports them.
- Workflows replaced, not assisted: Multiple high-volume workflows are fully owned by agents, with humans handling only escalations.
- Trusted by default: No agent causes material financial, security, or customer harm, and every agent’s permissions and actions can be audited.
- Teams ship their own: At least three teams outside the core team run production agents built on the platform.
- Autonomous team: Your two reports work independently, and you spend your time on architecture and review rather than execution.
WHAT WE OFFER
- Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
Location: Lilongwe
About GiveDirectly
What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?
Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.
Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question:
is this doing more good than giving the money directly to people living in poverty?
We’re growing fast, and this is a rare and important moment to join.
We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.
How we work
Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:
Recipients first.
Recipients’ preferences come before those of donors or ourselves.
Team next.
We optimize for organizational success, not individual success.
Be proactively candid.
We say what we believe and share information openly.
Create positive energy.
We aim to be a source of energy for colleagues, not a drain.
Think rigorously; act quickly.
We reason from first principles, then act rather than debate.
Know yourself and grow.
We own our imperfections and seek feedback to grow.
Accept reality. Propose solutions.
We focus on what can change and bring solutions, not just problems.
Be productively ambitious.
We take risks for step-change impact, not incremental progress.
If they describe how you like to work and they energize you, this could be a great fit.
Want to learn more? Read and listen:
We are one of
Time100’s
Most Influential Companies of 2026, and our work has been covered by
The Economist
,
NPR
,
TED
, and
The Washington Post
. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows.
Read our CEO's essay
on what that will take.
Role overview:
GiveDirectly Malawi has grown steadily since its introduction in 2019 and in 2025 launched our most ambitious program and research agenda yet, delivering funds across an entire district alongside the largest-ever randomized trial on unconditional cash.
The Admin. Operations Manager runs the administrative engine of the country office. They are accountable for the functions every team depends on but few see: vendor and casual labour payments, petty cash, office premises and security oversight, field and office assets management, transport and logistics, visitor coordination, and regulatory compliance. When these work, programs move. When they slip, the cost lands on recipients, staff and vendors alike.
The Admin. Operations Manager is a people manager first. They lead a cross-site team of associates and support staff, and they are expected to build capability, not just allocate tasks. They work in close partnership with the Procurement & Warehousing Manager, with Finance on payments and reconciliations, and with the Programs team on the logistics that field operations require. They advise the Operations Director and Country Director on administrative planning, budget and process improvement.
Responsibilities:
Payments, petty cash and expense management
Own the end-to-end payment cycle for vendors, contractors and casual labour: validate invoice and timesheet authenticity, match each to goods or services actually received, assemble the full documentation pack, check the ledger for duplicates, and submit through the agreed payment request workflow.
Hold the team to a standing target of no overdue supplier invoices.
Apply the correct withholding and statutory tax treatment to each payment, and share filing proof with the payments team.
Follow payments through to settlement with Finance, maintain the payables tracker, and reconcile vendor accounts and payment discrepancies.
Run the petty cash cycle end to end — float request, retirement with receipts and memo, review and complete documentation — and produce the month-end cash count certificate.
Train staff across the country office on the payment and expense systems and on documenting expenditure correctly.
Office premises, facilities and security
Oversee upkeep of the country and field offices, liaising with landlords on maintenance, and maintain the utilities, connectivity and supplies the office needs to operate without interruption.
Scope and secure field office locations as programs require, furnish them to standard within the agreed lead time, and manage relocation and closure.
Manage office access and guard services, holding providers to the agreed scope of service.
Act as the office focal point for day-to-day safety and security practice, and escalate incidents in line with policy.
Provide and maintain a safe work environment, including adequate first aid facilities and protective equipment for field staff, as per GD standards or national regulations.
Office and field asset management
Maintain a complete register of office and field assets — equipment, furniture, IT hardware and general supplies — updated monthly with new purchases, movements and disposals, with all assets tagged, allocated and tracked.
Conduct quarterly asset verification against the register and report exceptions.
Enforce staff protocols on handling and safe storage of GD property, and recover and reallocate assets when staff exit or projects close.
Forecast asset replacement, run the annual disposal cycle, and manage disposal of obsolete, damaged, lost or stolen assets with the required documentation and approvals.
Procure and maintain insurance coverage for office assets and vehicles, and manage claims.
Transport, logistics and visitor coordination
Oversee the office vehicle fleet and the Logistics Officers who operate it, including scheduling, maintenance, fuel management and cost control against the field transport budget.
Coordinate staff travel — flights, accommodation and ground transport — and oversee logistics for high-priority visitors.
Lead on visas and permits for GiveDirectly visitors and employees, and prepare supporting and invitation letters for visa applications.
Coordinate transport of materials and staff to field locations.
Support office functions and team events, including retreats and field-site logistics.
Team leadership and capability building
Lead the administration team across the country office and every field base: coordination, prioritisation, coaching, and quality assurance of deliverables.
Supervise office facilities and support staff — cleaners, catering staff and Logistics Officers — to maintain an orderly and functional office.
Hire, onboard and performance-manage direct reports, including verifying timesheets, leave and attendance.
Complete Quarterly Development Discussions (QDDs) for all direct reports on the global performance cycle, using them to set development goals and track progress.
Ensure SOPs and templates are in place, understood and used consistently across all sites.
Enable rapid scale-up: for each new field office, recruit and orient the Field Admin Associate, cleaners and transport support needed for the site to open on time.
Systems, risk and compliance
Improve back-office systems — payments workflow, records, office administration — so they support delivery at scale rather than constraining it.
Assess resource and capacity gaps across the administration function on an ongoing basis and plan ahead to fill them.
Maintain compliance with GiveDirectly policy, donor requirements, the code of conduct and Malawian regulation, implementing preventive controls and fixing process weaknesses before they become findings.
Build expertise within the team on the national and local regulatory environment and compliance requirements.
Support Finance and Internal Audit through review processes, providing payment and asset documentation, reconciling discrepancies and closing out findings.
Lead development of the annual administration budget under the guidance of the Operations Director, review actual against planned spend, and flag variances early.
Advise the Operations Director and Country Director on administrative planning and process improvement.
Desired qualifications:
5-7 years of work experience in office administration, operations or business support roles, including experience owning a payments or financial administration function.
Bachelors/Masters in business administration, management or a relevant field.
Strong alignment with GD values, and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity.
Experienced people manager with demonstrated ability to deliver results through others and set up strong management processes, ideally across multiple sites.
Sound working knowledge of payment processing, invoice validation, statutory tax treatment and basic financial controls.
Exceptional ability to logic through complex operational questions & run robust analyses to inform management and programming decisions.
Exceptional written & verbal communication skills to be deployed for a range of audiences (field teams, local and global leadership teams, regulatory authorities, service providers etc.).
Excellent interpersonal skills and a collaborative management style.
Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant "learning by doing".
Fluency in English and Chichewa, and willingness to travel to field sites within Malawi.
Working at GiveDirectly
GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Flagging for US applicants:
We invite you to "
Know Your Rights
" as an applicant.
Commitment to Safeguarding
As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the
Misconduct Disclosure Scheme
, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.
These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.
**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
Reasonable Accommodations
We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.
Want to put your best foot forward on your GiveDirectly application?
Take a look at our
Candidate Application Prep Guide
!
Referrals
Know the right person for this role? Please consider
referring them
. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!
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