Chime Financial, Inc

Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.

116 000 – 160 000 $

Lead forecasting, capacity planning, scheduling, and workforce optimization activities across a large-scale global customer operations organization supporting more than 4,000 agents. Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals.

170 000 – 235 000 $