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Location: Remote, Global Workplace: Remote ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE The Technical Account Manager (TAM) Leader owns the health, direction, and performance of the Technical Account Management function. Where an individual TAM is the primary technical partner for their own portfolio of accounts, the TAM Leader is accountable for the entire TAM book — every account covered by the team, every partner relationship with a technical dimension, and the people who deliver against them. The TAM Leader is both a player and a coach: they carry direct accountability for coverage decisions, escalation outcomes, and cross-functional alignment, while spending the majority of their time developing the individual TAMs so the team's proactive, relationship-first approach scales without becoming a response channel. CORE RESPONSIBILITIES PEOPLE LEADERSHIP & TEAM DEVELOPMENT The TAM Leader hires, coaches, and grows the TAM team so each member operates as a credible, proactive technical partner to their accounts. This includes: - Hiring and onboarding new TAMs, including running them through the TAM Path ramp - Running regular 1:1s, setting individual development plans, and giving direct feedback on account plans, QBRs, and escalation handling - Building and maintaining repeatable playbooks (upgrade runbooks, optimization playbooks, escalation patterns) so quality doesn't depend on tenure - Setting and holding the team to a consistent bar for technical depth, proactivity, and communication PORTFOLIO & COVERAGE OWNERSHIP The TAM Leader owns the coverage model for the entire function — deciding, tracking, and refreshing who is assigned where, and closing gaps as they surface. This includes the two account universes the role is accountable for: - Named accounts — the full book currently ~$33.1M ARR across 120 accounts split across the team, capped at 20 accounts per TAM - Partner-mapped accounts — every partner with a named Technical Account Manager spanning Strategic AI, Growth, and Other tiers - Running the quarterly review/refresh of assigned accounts, rebalancing books as ARR and strategic relationships shift - Resolving open coverage gaps (e.g. regions or account types with no TAM alignment) and deciding when a controlled exception, a new hire, or a change in tier definition is the right fix - Approving leadership-discretion assignments and cap exceptions, and making the trim/reassign calls when an account is dropped for capacity CUSTOMER TECHNICAL OWNERSHIP (OVERSIGHT) The TAM Leader ensures every assigned account — named or partner-mapped — has a clear, accountable technical owner. They spot-check account documentation, architecture understanding, and risk tracking across the book, and step in directly on the most strategic or highest-risk accounts. ONBOARDING AND ADOPTION (OVERSIGHT) The TAM Leader ensures the team consistently shortens time to value for new accounts by: - Auditing that architecture and deployment validation is happening post-sale, not skipped - Coaching TAMs on configuration guidance and best-practice delivery - Tracking early success milestones across the portfolio, not just account by account PROACTIVE TECHNICAL GUIDANCE (OVERSIGHT) The TAM Leader ensures environment reviews and risk/optimization surfacing happen on a regular cadence across the whole book, covering scalability, reliability, security, and lifecycle planning — and holds the team accountable when reviews lapse. ISSUE MANAGEMENT AND ESCALATION The TAM Leader is the escalation layer above the individual TAM — brought in on complex, high-impact, or multi-stakeholder issues rather than replacing the TAM as primary contact. This includes: - Coordinating across support, engineering, and success during major incidents - Owning execution of the Named Account Escalation SLA sequence when it's triggered - Ensuring root cause analysis and preventative action actually close out, not just the immediate fire - Isolating TAMs from technical repair work so they can stay focused on the relationship while the right team handles the fix STRATEGIC TECHNICAL PLANNING (OVERSIGHT) The TAM Leader ensures account plans across the book stay aligned to customer roadmaps, and personally engages on capacity, architecture, or growth planning for the largest or most strategic accounts and partners. INTERNAL COLLABORATION ENGINEERING AND PRODUCT The TAM Leader represents the aggregated voice of the customer — patterns across accounts, not just one-off feedback — to engineering and product, and prioritizes which recurring pain points or gaps get pushed for a fix versus handled as one-offs. SUPPORT The TAM Leader maintains the operating agreement between TAM and Support (TAMs are not frontline support) and is the point of escalation when that boundary needs adjudicating on a specific account. SALES AND CUSTOMER SUCCESS The TAM Leader partners with Sales and Success leadership on account health and retention at the portfolio level — surfacing which accounts or partners are trending at risk, and where TAM coverage itself needs to change to protect NRR. PARTNERSHIPS Because the TAM Leader owns the Technical Account Manager assignments inside the Partner Mappings, they work directly with each partner's Account Quarterback, Partner Manager, and Solutions Architect to make sure the technical relationship keeps pace with partner stage (Prospecting through Scaling) and tier (Strategic AI, Growth, Other) — while staying out of commercial terms, which live with the Partner Manager. SUCCESS METRICS Common indicators of TAM Leader effectiveness include: - Coverage: % of the $33.1M+ named-account book and partner-mapped accounts with an assigned, active TAM - Team health: ramp time to productivity for new TAMs, retention of the TAM team itself - Customer adoption and usage depth across the book - Reduction in critical incidents and time to resolution for escalated issues, portfolio-wide - Customer satisfaction and retention (NRR) across named and partner-mapped accounts - Consistency: QBR completion rate and account plan quality across the team, not just top performers TOOLS USED BY THE TAM TEAM This section documents the tools and systems used by the Technical Account Management team. It is intended to be kept up to date as tooling evolves. - Admin Studio - Grafana - Hex - pgAdmin - HubSpot (account ARR, tier, and health data) - Notion — Draft TAM Accounts doc and Partner Mappings database SCOPE OF COVERAGE The TAM Leader is accountable for the full combined book the function covers, not a single portfolio: 1. Named accounts — every account already assigned to one of the individual TAMs, plus resolution of open decisions such as the current APAC coverage gap 2. Partner-mapped accounts — ensuring every partner that warrants a technical relationship has a named TAM against it, and that the mapping stays current as partners move through Stage and Tier ACCOUNT MAPPING TAM Standard (Pooled) 1. Spend — For customers at $100K ARR, access to pooled TAM resources for a set (time TBD) hours per month 2. Pooled TAM SKU — Customers of any scale can purchase pooled access to the TAM team (requires Enterprise Support SKU) 3. Leadership Discretion for Customer Needs TAM Premium (Dedicated) 1. Spend — For customers at $250K ARR, access to a dedicated TAM resource for a set (time TBD) hours per month 2. Dedicated TAM SKU — Customers of any scale can purchase an assigned TAM (requires Enterprise Support SKU) 3. Leadership Discretion for Customer Needs The TAM Leader owns tier decisions, the quarterly refresh of this mapping, and any leadership-discretion exceptions. WHAT TAM LEADERS DO NOT DO To keep the function focused and scaling, the TAM Leader does not: - Replace the individual TAM as an account's day-to-day technical relationship owner — accounts scale by layering support on, not by handing off - Perform day-to-day operational work for customers - Own or negotiate commercial terms for either named accounts or partner deals — that stays with the AE or Partner Manager - Act as professional services for custom implementations - Manage frontline support case queues IDEAL INDIVIDUAL A world-class Technical Account Manager Leader at Supabase has done the individual TAM job well and now wants to multiply it across a team. - Technical depth — Same bar as an individual TAM: can go deep on database internals, scalability, security posture, and infrastructure tradeoffs, and can still credibly work a strategic account directly when needed - People leadership — Has hired, coached, and grown a technical team before; gives direct, specific feedback and knows how to develop someone from good to great - Portfolio-level judgment — Can look across 100+ accounts and a partner book and tell where coverage is thin, where an account should move tiers, and where to spend leadership discretion - Escalation command — Comfortable being the senior voice in a high-severity, multi-stakeholder incident, coordinating support, engineering, and success without adding noise - Cross-functional influence at altitude — Represents patterns across the whole book to engineering, product, sales, and partnerships leadership — not just one account's feedback - Communication clarity — Can brief an executive on portfolio health and coach a TAM through a root cause analysis in the same day - Retention and expansion awareness — Understands that TAM Leader performance shows up in aggregate NRR across the book; proactively rebalances coverage toward the accounts and partners most at risk - Experience — Background in engineering, SRE, or technical consulting, plus a track record of leading a technical customer-facing team SUMMARY The Technical Account Manager Leader exists to make sure every account and partner relationship the TAM function is accountable for — the full Draft TAM Accounts book and the entire Partner Mappings coverage — has a technical owner, and that the team delivering against it keeps getting better. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Location: Foster City, CA Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. ROLE SUMMARY Replit is the world's most widely used AI coding platform, and as we scale, we're rebuilding how compensation works internally from the ground up. This role owns that. You'll go beyond traditional comp management to architect the systems, data infrastructure, and AI-enabled workflows that make fast, consistent, and high-quality compensation decisions possible at scale. You will serve as the architect of our compensation engine: translating compensation philosophy into scalable systems, and utilizing AI to improve speed, accuracy, and transparency. You will partner closely with People Business Partners, Recruiting, Finance, People Operations, and the Data team to embed compensation directly into company workflows, eliminating manual processes and reducing reliance on comp as a service layer. You will shape how we attract, reward, and retain top talent, while building infrastructure that scales with the business.     WHAT YOU'LL OWN Compensation Strategy - Evolve our compensation philosophy across cash and equity; design and maintain salary bands, leveling frameworks, and equity structures - Ensure market competitiveness while partnering with Finance on cost and workforce planning - Operate compensation planning cycles and generate first-pass recommendations for comp decisions - Build dashboards and analytical frameworks covering market competitiveness, internal equity, retention risk, and workforce cost WHAT WE'RE LOOKING FOR - 8+ years in compensation, total rewards, or related analytical roles, ideally at a high-growth tech company - Deep expertise in salary bands, equity design, and market benchmarking (broad-based, sales, and executive) - Strong systems thinker who can translate policy into scalable workflows and decision logic - Product mindset - you think in terms of users, workflows, and iteration - High ownership; willing to operate hands-on Nice to have AI-Native Workflows - Design and implement AI-enabled workflows for offers, merit, promotions, and market adjustments - Build human-in-the-loop validation frameworks to audit AI-generated recommendations for bias, accuracy, and logic Tools: Pave, Radford, Rippling, Lattice, Ashby, Carta, Google Sheets, internal AI/automation tooling   This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Staff Corporate Security Engineer, you'll help secure the systems GitLab team members rely on every day across a fully remote environment. This role sits within Corporate Security Engineering and focuses on building secure-by-default controls for endpoints and the SaaS platforms that support them, with a strong emphasis on macOS. You'll own meaningful technical decisions around endpoint hardening, automation, and detection, and you'll help turn security requirements into scalable engineering systems that are measurable, auditable, and designed to reduce friction for end users. This is a strong fit if you're motivated by solving security problems with code. You will work across endpoint management, identity, and security operations to improve how GitLab manages macOS, iOS, Windows, and Linux devices through Infrastructure-as-Code, Terraform, and GitOps workflows. In your first year, you'll be expected to strengthen endpoint security architecture, expand automation, and improve the reliability and auditability of how controls are deployed and maintained. What you’ll do Lead the security architecture of GitLab's endpoint fleet and related infrastructure, with a primary focus on macOS. Design and support automation for secure endpoint deployment, configuration, and lifecycle management using code-based workflows. Manage endpoint and SaaS security configuration through Terraform, version control, merge requests, continuous integration pipelines, and automated rollouts. Define and enforce security baselines across macOS, iOS, Windows, and Linux endpoints. Develop patching and software distribution approaches that align with security, compliance, and operational requirements. Partner with Information Technology, Security Operations, and Detection and Response teams to improve endpoint telemetry, detections, and response models. Drive process improvements that reduce manual work and lower risk by favoring automation, policy-driven controls, and auditable change management. Mentor engineers across Corporate Security and Information Technology, and serve as a senior escalation point for complex endpoint security issues. What you’ll bring Experience designing and delivering endpoint, systems, or corporate security solutions in environments that require scalable, durable controls. Deep knowledge of endpoint management platforms such as Jamf Pro or FleetDM, especially for architecting and securing macOS environments. Strong hands-on ability with Terraform and Infrastructure-as-Code practices, including module design, state management, and pipeline-based deployment. Experience working with GitOps workflows where changes are managed through Git repositories, merge requests, code review, and automated pipelines. Strong proficiency in scripting or programming for automation and security tooling, such as bash, Python, PowerShell, or Go. Familiarity with cloud identity providers and directories, including platforms such as Okta, Google Workspace, LDAP. Ability to communicate clearly, collaborate across distributed teams, and work independently in an all-remote environment. Openness to bringing transferable experience from adjacent security, systems, or platform engineering backgrounds, along with a practical and security-focused approach to problem solving. About the team The Corporate Security Engineering team secures the internal environment GitLab team members use every day, including endpoints, identity systems, SaaS applications, and platforms that store sensitive internal data. It's a small, high-leverage team that treats security work as engineering work: building with code, operating through Git, and using reviewable, testable, and auditable workflows by default. The team partners closely with Information Technology, Security Operations, and Engineering across regions, collaborating asynchronously to build controls that scale across GitLab's all-remote workforce while reducing friction for end users. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $168,000 — $238,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote - United States What We’re Building Honeycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! If you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases . Who We Are We come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers. How We Work We are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote Little more about the team: Join Honeycomb as a Payroll Manager and be a key player in our exciting global expansion! Reporting directly to the Controller, you’ll have a pivotal role in shaping our payroll operations. We’re looking for a proactive, detail-oriented problem solver who thrives in the dynamic environment of a startup. If you’re ready to make an impact and grow with us, we’d love to hear from you! #LI-Remote What you’ll do in the role: Maintain, review and validate data for US payroll, Canada Payroll, UK Payroll, and additional Employer of Record payrolls Process payments for final paychecks, adjustments and special pay Process and approve employee expense reports in alignment with the Company Purchase & Expense Policy Manage Navan, formerly Tripactions, travel platform for employees and guests of the Company Maintain compliance with federal, state, and local payroll laws in addition to Global payroll compliance and company policies Maintain accrued PTO schedules for applicable subsidiaries in accordance with local laws Audit payroll tax records Lead annual audit for 401k, Workers Compensation, and assist with the general financial statement audit Create and maintain process documentation and internal controls Conduct account reconciliation to verify payroll data against financial records. Prepare payroll-related journal entries Promptly address employee inquiries and concerns related to payroll, providing exceptional customer service and support. Stay updated on Global tax regulations and compliance requirements affecting payroll processes Provide standard and ad-hoc payroll reports to various internal departments such as Finance and People Teams, as well as provide commentary on flux and trends Administer and maintain payroll systems, ensure data integrity and implement system upgrades and enhancements. Collaborate with HR, finance and other departments to gather and validate payroll information, such as new hires, terminations, promotions and salary changes. Maintain employee data changes, including manager and department updates across Spend Platform, Airbase Maintain employee-related benefit allocations and employee program trackers, including healthcare, professional development stipend, and work-from-home stipend programs Monthly flux analysis for payroll-related expense accounts What you’ll bring to the role: BS in Finance or Accounting or related field 6+ years of relevant experience in SaaS or Start Up environment Proficiency in Rippling required Experience with multi-subsidiaries and global payroll Experience using HRIS systems and payroll processors such as Rippling, Vistra and Remote Extremely detail oriented with strong interpersonal and communication skills Proven experience as a Payroll Manager or similar role, with a strong understanding of payroll procedures and global tax regulations. Excellent organizational skills and the ability to manage multiple tasks and deadlines effectively. Familiarity with account reconciliation processes and general ledger maintenance. Proficiency in Google Sheets and Microsoft Excel preferred Base Salary based on level of experience $125,000 — $150,000 USD What you'll get when you join the Hive: A stake in our success - generous equity with employee-friendly stock program It’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience Time to recharge with unlimited PTO A distributed-first mindset and culture (really!) Home office, co-working, and internet stipend Full benefits coverage for employees, with additional coverage available for dependents Up to 16 weeks of paid parental leave, regardless of path to parenthood Annual development allowance And much more... Please note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work. Phishing and Recruitment Scam Warning: We take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you: All communications will come from an @honeycomb.io email address We occasionally work with external recruiting agencies. These partners will use legitimate business email addresses— never personal accounts like Gmail or Yahoo . Our recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to: Social security or tax identification numbers Credit card numbers Bank account information Diversity & Accommodations: We're committed to building a diverse, inclusive, and equitable workplace—where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams. We strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know. As an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback. Privacy Notice: If you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes. For more information regarding our privacy practices please see the Honeycomb Privacy Notice . If you do not want us to retain your information, or want us to update it, please contact privacy@honeycomb.io . Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.

Location: Remote-Friendly, United States About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is building its own servers, racks, and accelerator systems with contract manufacturers and ODM partners, and deploying them across our fleet of data centers. We are seeking experienced engineers to own how well that hardware gets built. As a Product Engineer on the Manufacturing Operations team, you are the technical owner of a product at the factory. During development, you gather manufacturing, test, and yield concerns, get them fixed in the design before each build, and sign off that the product is ready to move to the next stage. Once a product is in mass production, you keep it healthy by delivering engineering changes with minimal disruption, qualifying new components and second-source manufacturers, and root-causing yield and field failures. This is a hands-on role with up to 50% travel to partner factories in the US and abroad. You should be as comfortable debugging a test failure on the line as you are presenting a corrective action plan to leadership. Representative projects Take a new accelerator rack from early evaluation to mass production at an ODM: audit the assembly and test process, set yield targets, confirm test coverage, and approve the transition. Scale manufacturing from one line to multiple and then to a second site or second manufacturer without yield or throughput regressions. Run a cross-functional root cause on field failures traced to a manufacturing gap, drive corrective action with the ODM/CM, and close the loop with the design itself when required. Lead an engineering change across manufacturers: BOM and PLM updates, cut-in planning, partner training, validation, and monitor field failures/RMA. Bring manufacturing requirements and validation data into each development phase review so the engineering team has a single prioritized list of what to fix before the next build. You may be a good fit if you Have carried a hardware product from early builds through mass production at a contract manufacturer or ODM. Have set up or improved assembly and test processes at a manufacturing partner and drove yield, quality, and schedule commitments. Use structured manufacturing and root-cause methods (DFM, FMEA, SPC, 8D or similar) as a matter of habit, and are an expert at translating messy failure data into clear decisions. Can write a product-specific test plan and judge whether test coverage is sufficient. Communicate clearly with partner engineers and operations staff on the floor as well as with leadership in a readout. Are willing to travel to partner sites up to 50% of the time. Have a degree in Electrical, Mechanical, Industrial, or Materials Engineering, or equivalent practical experience. Strong candidates may also Have been the technical lead for a data center hardware program such as: server, storage, switch, rack, or accelerator. Have stood up a new manufacturing line or site, or brought up a second CM for an existing product. Have experience with liquid-cooled or high-power-density rack systems. Possess a Master's degree in a relevant engineering discipline. Have worked closely with sourcing and supply chain teams on component qualification and multi-sourcing strategies. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Remote-Friendly, United States About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Manufacturing Engineer within the Data Center Infrastructure organization, you will own how Anthropic's servers, racks, and accelerator systems are built at our contract manufacturing and ODM partners. You will design and qualify the assembly, integration, and test processes for each product, bring up new lines and new sites, and drive yield, cycle time, and manufacturing cost once a product is in production. As a subject matter expert in electronics and rack-level manufacturing, you will give the design team early manufacturability feedback, set the process standards our partners build to, and be on the floor when a line is coming up or a yield problem needs solving. If you have built manufacturing processes for complex hardware at a CM or ODM, are passionate about HPC data centers, & enjoy working in complex, fast-paced environments, we welcome you to apply. This is a hands-on role with up to 50% travel to partner factories in the US and abroad. You should be as comfortable addressing issues on the line as you are presenting a vendor improvement plan to leadership. Responsibilities Include: Design and document the assembly, rack integration, and test process for new server and rack products, including work instructions, process flows, takt and cycle time targets, and line layout. Lead new line and new site bring-up at CM/ODM partners, from process validation and capacity verification through pilot builds and release to mass production. Specify, source, and validate tooling, fixtures, and test equipment. Own first-pass yield, cycle time, and process capability in production; run SPC, analyze failure and rework data, and drive corrective actions with manufacturing partners. Provide design-for-manufacturing and design-for-test feedback during product development and represent manufacturing in pilot build reviews. Qualify process changes and engineering changes on the line, including PFMEA updates, control plan revisions, and operator training, before changes are cut in. Replicate a qualified process from one line or site to another without a yield or throughput regression, and audit partner lines against Anthropic standards. Partner with product engineering, test engineering, quality, and supply chain to resolve systemic build issues and reduce per unit cost. You may be a good fit if you: Have 8+ years of experience in manufacturing engineering or process engineering for complex electromechanical or electronics products built at a contract manufacturer or ODM. Have designed and released a production process end to end, including line layout, work instructions, fixtures, and test, and owned its yield and cycle time in mass production. Have led a new line or site bring-up at a manufacturing partner. Are experienced with common manufacturing engineering tools such as: PFMEA, control plans, SPC, process capability, gauge R&R, DFM/DFT, and structured root cause methods such as 8D. Are comfortable on the factory floor and can diagnose a process problem through observation and analysis of factory telemetry. Communicate clearly with partner engineers and operators on the floor and with leadership in a readout. Can travel to partner manufacturing sites, domestic and international up to 50% of the time. Have a degree in Mechanical, Industrial, Manufacturing, or Electrical Engineering, or equivalent practical experience. It’s a bonus if you have: Experience manufacturing servers, racks, switches, or accelerator systems at data center scale. Experience with liquid-cooled rack integration, including cold plates, manifolds, CDUs, and leak and fill test processes. Experience with SMT and PCBA process, box build, and rack\-level system integration and test. Experience qualifying a second CM or second site for an existing product. Experience with lean and continuous improvement methods (value stream mapping, kaizen, Six Sigma) applied at a manufacturing partner. A Master's degree or better in a relevant engineering discipline. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Ireland, Dublin Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role Overview: Sony Interactive Entertainment is searching for a highly competent candidate to join SIE’s Identity and Access Management (IAM) team which is responsible for IAM tool deployment, enhancements, and maintenance.  This individual will work with various stakeholders (HR, Legal, IT, InfoSec) to build out and enhance existing IAM processes and engineer new solutions.  The selected candidate will be capable of defining and executing on well-constructed operational strategies, processes, and procedures; as well as have excellent communication and organizational skills. What you'll be doing: Automating solutions for user onboarding and offboarding Enhancing existing onboarding solutions / tools. (Saviynt, OneIdentity Active Roles Server, Okta) Build out documentation around processes of various IAM tools. Resolve identity related issues across the SIE organization. Contribute to strategic roadmaps for IAM systems and programs for SIE. Conduct regular or emergency maintenance or software upgrades as required Support dev / engineering teams alongside other IT DevOps staff Continuously work with stakeholders to enhance and evolve IAM program Prepare documentation for audits and acts as POC for audit issues Assist various IT teams with Active Directory migration tasks Support lifecycle management of identities, entitlements, and roles across multiple systems and applications. What you'll be doing: 5+ years experience managing and maintaining Active Directory 5+ years experience in automating IT solutions High level of attention to detail and accuracy Documentation of standards, methods and diagrams of environments Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment Ability to work independently and manage workload with minimal supervision Be available on an on-call basis to respond to pending issues or problems arising during non-business hours and provide support and response. Ability to quickly learn new technologies Qualifications: Scripting experience required In-depth knowledge of Active Directory (AD), IT processes and procedures, information security, and systems implementations required OneIdentity Active Roles experience strongly preferred Strong knowledge of PowerShell required Experience with Identity and Access Management tools preferred (Sailpoint, Saviynt, etc...) Experience with SQL Server preferred Experience with Exchange Online / Entra ID preferred Experience with Okta preferred Education: BS./B.A. in Computer Science, Information Systems, Electrical/Computer Engineering or equivalent experience preferred Technical certifications a plus, but not required At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. €70.500 — €105.700 EUR Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Valencia Workplace: OnSite Role highlights: - Title: Satellite Production Technician, Harness - Department: Space Systems - Location: Valencia, Spain - Reports to: Engineering Manager, Space Systems - Type of Contract: Permanent - Working model: On-site - Employment is subject to applicable security screening (incl. SUPO, where required) Why this role matters: As a Production Technician, Harness, you build the electrical backbone of ICEYE's satellites. Every subsystem on the spacecraft, from power to command and data handling, depends on harnesses being manufactured, routed, and verified correctly. You will execute assigned harness manufacturing, installation, and verification tasks with high precision, following established procedures and work instructions. Working under the guidance of Senior Technicians and Production Line Owners, you are responsible for the quality of your individual work and for making sure every harness leaving Valencia is ready to fly. Who We Are: ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth. ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system. ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future. Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. Your day-to-day responsibilities: - Manufacture satellite wiring harnesses and cable assemblies from wire tables and drawings, including cutting, stripping, crimping, soldering, shielding, lacing, and protective coverings - Install, route, and secure harnesses onto satellite assemblies alongside the integration team, respecting bend radii, strain relief, and routing standards - Verify your work through continuity, insulation resistance, pin retention, and visual inspection against defined acceptance criteria - Build to IPC/WHMA-A-620 workmanship standards, with training and certification provided - Strictly follow work instructions, travelers, and checklists, completing all documentation accurately and in real time - Identify and report build or process deviations immediately, raising NCRs and supporting root cause analysis with accurate technical observations - Kit, label, and identify parts correctly, maintaining full traceability throughout the build - Carry out general electronics lab tasks as needed - Maintain a clean, organised, and audit-ready work environment compliant with ESD, safety, and cleanliness standards What we're looking for: Who We Are: - Vocational qualification or degree in Electrical, Electronics, Mechatronics, or Aerospace Engineering, or equivalent hands-on experience in a high-reliability environment - 1-2 years of practical experience in cable and harness assembly, electromechanical assembly, or electronic assembly and test - Excellent manual dexterity and comfort working with small components, fine wires, and connectors - Ability to read and interpret technical drawings, wire tables, schematics, and wiring diagrams - Strong attention to detail and a proven ability to follow strict technical procedures and documentation requirements - Proficient English (written and spoken) for cross-functional collaboration Nice to haves: - IPC certifications, particularly IPC/WHMA-A-620 or IPC J-STD-001 (Space Addendum) - Experience with coaxial, shielded, or high-speed cable assemblies - Broader electronics assembly experience such as PCB handling, conformal coating, or rework - Previous work in a cleanroom or under formal ESD controls - Familiarity with aerospace standards (ECSS, IPC) and configuration control - Experience with Atlassian Cloud tools (Jira, Confluence) - Spanish language skills for day-to-day collaboration on the production floor - Aerospace or space industry background - Lean and Six Sigma experience We hire for care and trainability as much as for years on a CV. If you have steady hands, good judgement, and a real interest in how spacecraft get built, we would like to hear from you even if your background is not a direct match. Application Process: 1. Talent Acquisition Interview 2. Hiring Manager General Interview 3. Technical Interview, including a Technical Challenge 4. Final Interview Working at ICEYE: At ICEYE, you'll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. How We Work (Our Values) - Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the "why" behind decisions. - See the big picture: Stay close to what's happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters, and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. Benefits Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process. Our Commitment to Diversity, Equity, and Inclusion We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We're committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us, we'll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: United Kingdom; Europe; London Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! ABOUT NORTH: North https://cohere.com/north is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. WHY THIS ROLE? This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications. We’re looking for Software Engineers with Applied AI experience who can own the design, build, and deployment of agentic workflows powered by Large Language Models (LLMs), from early prototypes to production-grade AI agents, to deliver concrete business value in enterprise workflows. You’ll work closely with customers on real-world business problems, often building first-of-their-kind agent workflows that integrate LLMs with tools, APIs, and data sources. While our pace is startup-fast, the bar is enterprise-high: agents must be reliable, observable, safe, and auditable from day one. Location: UK Active DV clearance is highly preferred In this role, you will: - Work closely with our enterprise customers to translate high-value, ambiguous business problems into well-framed agentic workflows with clear success criteria and evaluation methodologies - Lead the design, build, and delivery of LLM-powered agents that reason, plan, and act across tools, APIs, and sensitive enterprise data sources, with enterprise-grade reliability and performance - Build and ship features for North, our AI workspace platform, working across the full product lifecycle from conceptualisation through production - Take ownership of scoping and shaping use cases end-to-end, flexing into whatever technical area the problem demands (including frontend) to drive the most effective solution - Contribute to shared frameworks and patterns that enable consistent, high-quality delivery across customers and teams - Drive clarity in ambiguous situations, build alignment, and raise engineering quality across the organization - Travel up to 20–40% to work on-site with customers and partners You may be a good fit if: - You have hands-on experience building and deploying production-grade software in Python; you write clean, testable, observable, scalable code - You've built and deployed highly performant RAG and agentic applications, including agents that plan and execute multi-step tasks using patterns like ReAct or Plan-and-Execute - You're deeply familiar with the LLM stack: frontier models, vector databases, and orchestration frameworks - You have a proven ability to build robust evaluation frameworks, moving well beyond trial and error, to measure agent accuracy, safety, and latency - You’re experienced working directly with customers and can lead technical discussions with enterprise stakeholders, translating ambiguous business needs into concrete technical specs - You have experience owning the full scope of a use case end-to-end - You thrive in fast-paced and ambiguous environments and can execute well even when priorities are shifting It's a bonus if you have: - Experience setting architectural standards for AI and agentic systems across distributed teams - Experience flexing into unfamiliar technical areas, such as frontend, when the problem calls for it - Exposure to regulated or sensitive industry environments (finance, healthcare, telecoms) - Experience with enterprise security, compliance, or auditability requirements for AI systems FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Limassol, Cyprus Freedom24 is a CySEC-regulated stockbroker and part of Freedom Holding Corp, listed on Nasdaq. Clients trade over a million instruments across 15 exchanges through the platform. The Group is headquartered in Limassol and has been steadily opening offices across Europe, we have 10 offices in Europe, and now needs a single document management architecture that can actually support all of them. That's the mandate here. Someone is needed to sit down with a blank sheet of paper and figure out how a regulated European financial group should manage everything from contracts and corporate records to Board papers and client files, across Cyprus and every subsidiary. You'll report straight to the Chief Legal Officer and have full autonomy. The first six months are focused entirely on this: auditing where things stand today and designing the model the Group should move to. What comes after depends on what you find and build during that time, but this is very much a first chapter, not the whole story. To be clear: the current Document Management team is doing a good job running things day to day. Nothing here suggests otherwise. What's missing is the layer above that, the architecture the Company needs now that it's operating across this many countries, and building that layer is the job. Why this role exists The Group has outgrown a document management model shaped mainly around Legal's needs. As the Company expands across European subsidiaries, document management needs to become a structured, centralized, auditable discipline — not a set of local routines. That's the gap this role is built to close. What you'll do Audit the current landscape end-to-end: WSS / Prime Docs, DocuSign, approval routes, contract administration, electronic archives, original-document handling, and cross-entity workflows. Run a rigorous gap analysis — process, governance, systems, subsidiary integration, reporting, AI-readiness — and separate what should stay from what needs to change. Design the target operating model: centralized governance, document taxonomy, RACI and ownership, approval and e-signature principles, archive and access-rights framework. Assess whether to enhance, integrate, or replace current systems, and translate the future model into clear IT business requirements — including where AI can add real value (classification, extraction, search, key-date monitoring). Deliver a phased, board-ready implementation roadmap for Cyprus and the European subsidiaries, with a clear view on how the role itself should evolve afterward. What makes this role different Direct line to the CLO and real influence on how the Group operates, from day one. A true build-from-scratch mandate — you set the architecture, not just optimize a process. Strong signal for the next chapter of your career: proven potential to evolve into a permanent global document management leadership role. You'll work with the existing team, not around it. Their operational expertise is your foundation, not something to route around from a standing start. Requirements 10-12+ years in document management, records management, information governance, legal operations, CLM, or business process transformation. Experience in regulated financial services, fintech, banking, insurance, payments, or a comparable multinational, multi-jurisdictional group. Hands-on knowledge of EDMS and e-signature platforms, contract registers / CLM logic, electronic archives, metadata, and access-rights models. A track record of auditing complex cross-functional processes and turning findings into a practical, adoptable operating model. The stakeholder skills to lead a transformation with no direct authority and the tact to frame gaps as scale-driven, never as a verdict on the current team. A plus: experience with AI-enabled document intelligence, automation, or document classification tools. What this role is not Not a legal review role, a general legal-ops role, an IT developer role, or an administrative position. Not a replacement for the current Head of Document Management — this is a senior transformation and systems-design mandate that builds on top of the existing operation, not instead of it. Benefits Competitive salary package; Annual performance bonus; Relocation package and visa support for you and your family; Company-provided life insurance; The company covers 50% of the annual cost of the Healthy Plan, which the employee can arrange with any insurance company. 21 working days of paid vacation; Public holidays under applicable law are substituted by the Employer with alternative 12 days off. The Employee can have 1 (one) additional day off per month – 12 (twelve) additional days off per year. Up to 3 days per month’s sick leave without a medical report from a licensed general physician justifying such absence; Access to Freedom Cafe, our on-site café and social space offering freshly prepared coffee; Corporate Freedom GYM and yoga classes in the office; Team-building activities, corporate and sport events, football and volleyball clubs.

Location: Haradh, Saudi Arabia We are seeking a highly skilled and certified NDT Level III Engineer / Inspector to lead our Non-Destructive Testing operations. In this role, you will serve as the ultimate technical authority for our NDT program. You will be responsible for developing testing procedures, ensuring compliance with international codes and standards, and mentoring and certifying Level I and Level II technicians. 🔧 Key Responsibilities Procedure Development: Write, review, approve, and maintain NDT procedures, techniques, and work instructions in compliance with applicable codes and standards (e.g., ASME, AWS, ASTM, API, EN, NAS410). Technical Leadership: Serve as the subject matter expert (SME) to resolve complex inspection anomalies and interpret advanced test data. Personnel Qualification: Oversee the training, examination, and certification program for all Level I and Level II NDT personnel. Method Selection: Evaluate engineering drawings and components to determine the most effective NDT methods and equipment for quality control. Auditing & Compliance: Conduct internal and vendor audits to ensure NDT operations align with quality management systems (e.g., ISO 9001, AS9100, Nadcap). Client & Regulatory Liaison: Act as the primary technical point of contact during third-party regulatory audits and client technical reviews. Requirements Certifications: Active ASNT, ISO 9712, or NAS410 Level III certification in at least two major methods (e.g., UT, RT, MT, PT, ET). Education: Bachelor’s degree in Engineering, Materials Science, or a related technical field is preferred (equivalent hands-on industrial experience will be considered). Experience: Minimum of 3–5 years of active experience as a certified Level II technician prior to achieving Level III status. Proven experience writing technical procedures and training personnel. Technical Knowledge: Deep understanding of materials science, manufacturing/fabrication processes, and defect mechanisms. Soft Skills: Strong analytical problem-solving skills, clear technical writing ability, and excellent instructional skills for teaching junior staff.

Zexter is an ambitious product company building its own technological ecosystem in the iGaming industry. They develop a proprietary platform that is live and actively operating, continuously expanding their product portfolio to adapt quickly to market demands and introduce new innovations. Requirements: — 4+ years of commercial backend development experience with Node.js and TypeScript. — 4+ years of hands-on production experience with PostgreSQL and other relational databases. — Strong SQL expertise including query optimization for high-load systems, index design and performance analysis, transaction management and concurrency control, and identifying and resolving database performance bottlenecks. — 3+ years of commercial experience with NestJS. — Excellent understanding of Dependency Injection, modular application architecture, Clean Architecture and software design principles, REST API design, and backend service architecture. — Experience developing and maintaining high-load production systems. — Solid experience with automated testing (unit/component and integration tests). — Experience with load and performance testing, including bottleneck identification and validating system behavior under heavy traffic. — Experience working on systems where financial accuracy, idempotency, transaction consistency, and auditability are critical. — Ability to write clean, maintainable, testable, and well-structured code. — Strong ownership mindset, taking responsibility for features from implementation and testing through deployment, monitoring, and production incident resolution. — Strong communication skills to clearly explain technical decisions, implementation details, and associated risks. — Ability to work effectively under deadlines and independently prioritize tasks. — Experience with code reviews, debugging, logging, monitoring, and production incident investigation. iGaming Experience: — Commercial experience in the iGaming industry. — Experience developing or maintaining backend systems for online casinos, sports betting, gaming platforms, wallets, payment systems, or transaction processing. — Experience integrating third-party game providers, payment gateways, or other external services. — Ability to investigate and resolve discrepancies in financial data, transactions, and provider integrations. — Strong understanding of reliability, security, and data consistency requirements of production iGaming systems. Nice to Have: — Practical experience using AI-powered developer assistants (Cursor, Claude, or similar). — Experience with Redis, message queues, background jobs, and event-driven architecture. — Experience with Docker, Kubernetes, CI/CD pipelines, and cloud infrastructure. Conditions: — Work format: Fully remote. — Compensation: Negotiable based on experience. — Growth: Opportunity to work with a modern technology stack, a strong engineering team, minimal bureaucracy, and AI-powered development tools that help eliminate routine work.

Location: India; Serbia; Croatia; Spain; Italy Our Client's Digital Finance IT is building an AI-enablement layer on top of our enterprise data platform to enable business users across Finance to interact with governed data in natural language. We're hiring a Data Enablement Engineer to design, build, and operate the trusted datasets, semantic models, and embedded AI experiences that make this possible. This is a data platform engineering role, not a data science or model-building role. You will spend your time engineering the data foundation that makes AI reliable — semantic layers, governed data products, and embedded natural-language analytics — not training models. What You'll Do Design and build AI-ready data products on Databricks — trusted datasets with well-defined business semantics, KPIs, hierarchies, and business glossary alignment Implement semantic layers and governed datasets that support both traditional BI consumption and natural-language querying by business users Deploy and operate Databricks Genie spaces with Unity Catalog, tuning them for accuracy, adoption, and business relevance Build RAG pipelines and conversational analytics applications grounded in governed enterprise data — including Streamlit or Databricks Apps that let business users query data without writing SQL Engineer robust ETL/ELT pipelines (dbt, Airflow, PySpark) that produce and maintain the trusted data these AI experiences depend on Implement data governance — RBAC, row/column-level security, masking, lineage, auditability, catalog and metadata management — in a regulated pharma environment Optimize cost and performance on both the data platform side (warehouse sizing, cluster tuning, query optimization) and the AI side (token usage, caching, model routing) Partner with Finance business stakeholders to translate domain requirements into semantic models and governed data products they can trust Requirements Must-Have Experience 5+ years hands-on data engineering on cloud data platforms — Databricks demonstrated in real project delivery, not skill-list-only Direct hands-on experience with Databricks Genie — you have built, configured, and tuned these in production or advanced pilots, with specific reference to the flavors used (Genie spaces with semantic models) Semantic layer / trusted data product delivery — you have built governed datasets that business users can rely on, with KPI definitions, hierarchies, and business glossary alignment dbt, PySpark, SQL, Python — strong across the modern data stack Orchestration with Airflow, Databricks Workflows, or equivalent Data governance in regulated environments — RBAC, RLS, masking, lineage, auditability Experience integrating structured and unstructured data (PDFs, SharePoint/Teams content, enterprise knowledge sources) into AI-enablement workflows Nice to Have Pharma, life sciences, or regulated financial services domain experience Veeva CRM, IQVIA, SAP, or clinical data source integration Streamlit or Databricks Apps for business-facing analytics Databricks Data Engineer Professional certification LangChain, LlamaIndex, or equivalent RAG frameworks Cost optimization on both compute (warehouse/cluster) and LLM (tokens/caching/routing) dimensions What We're NOT Looking For Data Scientists — this role is not model training, fine-tuning, LoRA/RLHF, or ML research Pure Data Engineers who list Cortex or Genie as a skill but haven't shipped it in production AI/GenAI engineers whose center of gravity is LangChain agents or RAG-over-documents, without a strong governed data platform foundation Computer vision, NLP model builders, or multi-agent orchestration specialists — wrong shape for this role

Location: Petaling Jaya, Malaysia About Our Client Our client is a well-established medical technology and healthcare distribution company committed to providing clinically proven, safe, effective, and high-quality products to healthcare professionals. Since its establishment, the company has focused on introducing advanced medical technologies and healthcare solutions to the market while maintaining high standards of quality and customer service. With a strong presence across multiple countries in the region, our client serves a broad network of clinics, hospitals, and healthcare providers through an extensive distribution network, supported by long-term partnerships and a commitment to innovation. About the job Our client is looking for a Logistics Coordinator to support daily import, export, inventory, and shipping operations. You will work closely with the warehouse, sales, finance, suppliers, and regional teams to ensure goods and shipments are processed accurately and on time. Key Responsibilities Process goods receiving and inventory transactions in SAP. Prepare import, export, and shipping documents. Coordinate shipments with warehouse teams, suppliers, and freight forwarders. Process stock transfers, loan orders, and return shipments. Check freight, shipping, and duty invoices for accuracy. Manage marine insurance declarations and assist with claims when required. Maintain proper shipping and inventory records for audit purposes. Support stock counts, inventory audits, and other logistics projects. Perform other operational and administrative duties as assigned. Requirements Diploma or Degree in Logistics, Supply Chain, Business Administration, or a related field. 1–3 years of experience in logistics, shipping, inventory, or order coordination. Experience with SAP or other ERP systems is preferred. Good knowledge of Microsoft Excel and Microsoft Office. Good command of English, both written and spoken. Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or Gemini is an advantage. Why choose our client? Supportive workplace culture Excellent exposure with continuous learning opportunities Clear paths for career growth and advancement

Responsibilities Underwriting Framework and Credit Policy: — Design the fund's underwriting framework from scratch: credit policy, underwriting standards, rating and scoring methodology, credit memo templates, and approval workflows — built for LP diligence from day one. — Build the data edge into the process: integrate Xsolla's payments telemetry and game-revenue data into underwriting as a durable information advantage. Deal Underwriting and Structuring: — Lead the underwriting of lending facilities to game studios and gaming businesses: financial analysis, revenue durability, downside cases, and recovery analysis. — Structure facilities: term loans, revolvers, royalty- and revenue-based structures — including covenants, collateral packages, borrowing bases, and pricing. — Draft and negotiate term sheets and credit documentation with borrowers alongside external counsel. Credit Committee and Governance: — Stand up and run the credit committee process: present transactions, document decisions, and maintain an audit trail that stands up to LP and auditor scrutiny. — Establish portfolio monitoring: watchlist discipline, covenant tracking, and a workout playbook as the portfolio builds. LP Diligence and Fundraising Support: — Be the credit face of the fund: appear in fund materials and LP meetings as the fund's credit authority; own underwriting answers in LP due diligence. — Support capital formation: help shape the fund's risk-return narrative, portfolio construction guidelines, and track-record presentation. Credit Playbook and Team Building: — Codify the credit playbook: standards, templates, and documentation that make the fund's underwriting repeatable and audit-ready. — Build the bench: as the fund scales, hire and mentor the junior credit team — analysts, associates, and in time a portfolio/risk officer. Qualifications and Skills Experience: — 7+ years in private credit, direct lending, specialty finance, or leveraged finance, with personal responsibility for underwriting and closing institutional credit transactions. — Experience at an early-stage or first-time credit fund — credit policy written from scratch, LPA input, first LP diligence — is strongly preferred. — Lending against media, IP, royalties, recurring digital revenue, or gaming businesses is a strong plus. — A track record you can walk LPs through: deals underwritten, structures used, and how they performed — including the ones that went wrong and what you did about it. Skills and Competencies: — Deep fluency in credit analysis, financial modeling, covenant design, collateral structures, and credit documentation. — The gravitas to sit across from LPs, investment committees, and founders — and the judgment to say no to a deal. — Enjoys mentoring junior team members and building a strong credit culture as the team grows. — Comfort operating in a lean, fast-moving team where you build the machine you then operate. Education and Credentials: — A bachelor's degree in finance, economics, business, or a related field; an MBA and/or a CFA charter is preferred. Benefits: — 100% company-paid medical, dental, and vision plans. — Unlimited Flexible Time Off. — Personalized career roadmap for each employee. — Professional development through training and educational opportunities. — Supportive environment prioritizing physical, mental, and emotional well-being of employees and their families.

Location: India; Philippines; Pakistan; Lebanon; Egypt KAIZEN Asset Management Services is looking for a dedicated and skilled Project Accountant to join our team in a remote capacity. As a Project Accountant, you will play a crucial role in overseeing and maintaining the financial health of our various property management projects. Your expertise in accounting will ensure that project budgets are adhered to and all financial transactions are accurately recorded and reported. Your daily responsibilities will include managing budgets, conducting financial analysis, and reporting on project status to ensure our projects are financially sound and compliant with industry standards. This remote role offers flexibility while being part of a team that values collaboration, innovation, and excellence in property management. Key Responsibilities Prepare and maintain project budget forecasts, actuals, and variance analyses. Monitor project expenditures to ensure compliance with approved budgets. Review and approve invoices and ensure timely payment to suppliers and contractors. Prepare monthly financial reports on project performance for management review. Assist in the month-end and year-end financial closing processes. Collaborate with project managers to provide insights on cost control and financial planning. Ensure that all financial activities align with company policies and accounting standards. Perform reconciliations of project accounts as necessary. Support the senior finance team in ad-hoc reporting and financial analysis. Maintain comprehensive project documentation for audit purposes. Requirements Bachelor's degree in Accounting, Finance, or related field. Minimum of 3 years of experience in project accounting or related finance role. Strong knowledge of accounting principles and practices related to project management. Proficiency in accounting software and Microsoft Office applications (especially Excel). Excellent analytical and problem-solving skills. Strong attention to detail and accuracy. Ability to work independently and manage multiple projects simultaneously. Effective communication skills, both written and verbally. Experience in the real estate or property management industry is a plus.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. We’re looking for a hands-on IT Infrastructure Engineer to help scale Sierra’s internal systems during a critical period of growth. You’ll be the second member of our IT Engineering team, partnering closely with our IT Lead, GRC Lead, and Platform Engineering team to build and operate the systems that support our company day-to-day. This is an engineering-first role. Our team approaches IT the same way product engineering teams build software: through code, automation, and well-designed systems. We build internal tools, ship integrations, and operate CI/CD-style workflows to manage identity, security, and infrastructure at scale. This is a foundational role with significant ownership. You’ll help design and implement core infrastructure, strengthen security controls, and improve how we operate internally. The right person enjoys building high-leverage systems, automating repetitive work, and creating well-documented, scalable solutions that make the entire company more effective. WHAT YOU'LL DO In your first few months, you’ll focus on: - Iterating on and improving internal tools that power IT and security workflows - Deploying a DLP solution and integrating it into automated enforcement pipelines - Building API-driven integrations between internal systems and our compliance automation platform More broadly, you will: - Design and scale internal infrastructure using code and infrastructure-as-code practices - Build and maintain internal tools and services - Improve and develop automation pipelines for provisioning, access management, and security controls - Treat IT systems like software: versioned, tested, and continuously improved - Partner with Platform Engineering and Security to implement scalable, programmatic solutions - Create clear, durable documentation to support long-term scalability WHAT YOU’LL BRING - Think of IT problems as engineering problems, and default to building over manual work - Have strong experience with identity platforms (Okta, Google Workspace, SSO, MFA, SCIM, OIDC) - Have deployed or managed DLP or related security solutions (e.g., ZTNA, Cloudflare) - Have extensive experience with IaC (Terraform) - Are comfortable writing code for automation (e.g., Python, Bash, or similar) - Have experience building internal tools or services that integrate via APIs - Are comfortable working with CI/CD concepts and automation pipelines - Are fluent in using and administering modern AI tooling - Understand SaaS lifecycle management and compliance requirements - Communicate clearly and document your systems well - Are comfortable operating independently in a fast-moving environment EVEN BETTER... - Background in software engineering or prior experience on a product engineering team - Experience building internal platforms or developer tooling - Familiarity with security tooling such as CASB, EDR, or MDM - Experience with access audits, data residency, or compliance controls - Experience deploying systems using AWS and infrastructure-as-code OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: New York, NY Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO As an IT Support Specialist in New York, you'll be the hands-on, on-the-ground owner of day-to-day IT for one of our fastest-growing offices. You'll be the first person teammates turn to when something isn't working, and the person who makes sure hardware, conference rooms, and the office network simply work. This is a role for someone who thrives in execution mode and enjoys solving problems quickly and efficiently. Your responsibilities will include: - IT Support: Serve as the first line of defense for employee IT issues in New York, with deep focus on macOS troubleshooting, application support, and network connectivity. - Global Support Queue: Share responsibility for Sierra's global IT helpdesk queue during your regional working hours: triage new requests, resolve issues across offices, keep ownership clear, coordinate escalation, and provide clean cross-time-zone handoffs. - Technical User Support: Support engineers and other highly technical teammates with curiosity and confidence, using logs, command-line tools, and clear written communication when appropriate. - AI-Assisted Troubleshooting: Use approved AI tools thoughtfully to accelerate research, hypothesis generation, and documentation while protecting sensitive data and independently validating consequential recommendations. - Hardware Management: Own the full device lifecycle locally—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users. - AV & Conference Rooms: Keep every room meeting-ready. Maintain and troubleshoot conference room AV, proactively test rooms, and own the peripheral and accessory inventory. - Office Build-Out & Moves: Partner with Facilities, our project managers, and AV integrators to spec, stage, and commission IT and AV for our new New York space, and support the move from our current location. - Network & Vendor Coordination: Triage office network and connectivity issues, then drive them to resolution with our ISP, network, and building vendors. - IT Onboarding: Set up laptops and essential software for new hires, delivering a seamless first-day experience. - SaaS Administration: Handle routine administration in Okta, Google Workspace, and other core applications, including users and groups, app assignments, access changes, licensing, and basic audit-log review. - IT Projects: Take on well-scoped endpoint, SaaS, access, inventory, or workplace technology projects with clear success criteria, appropriate review, testing, documentation, and rollback planning. - Process Improvement: Look beyond the immediate ticket, respectfully challenge inefficient or fragile practices, propose practical improvements, and help implement and document better ways of working. - IT Logistics: Support software installs, device shipments to East Coast teammates, repair and warranty coordination, and proactive hardware refresh planning. WHAT YOU’LL BRING - Experience: 2-5 years in hands-on IT support or systems administration, with strong macOS experience in a fast-paced or startup environment. - Technical Proficiency: Comfort with endpoint management and MDM systems (e.g., Jamf), identity tooling (e.g., Okta), and troubleshooting across Mac hardware and software. - SaaS Foundations: Hands-on experience with basic Okta, Google Workspace, or comparable SaaS administration and a desire to grow into broader systems ownership. - Engineering Environment: Experience supporting engineers or other highly technical users, or clear evidence that you can communicate credibly, work from technical evidence, and learn unfamiliar systems quickly. - Troubleshooting Judgment: A structured, hypothesis-driven approach; strong follow-through; and the judgment to recognize uncertainty, seek review, or escalate before a risky change. - Queue Ownership: Able to manage competing requests in a shared global queue, communicate priorities, maintain accurate status, and carry issues through resolution or a clear handoff. - Continuous Improvement: Curious about why work is done a certain way and comfortable constructively challenging the status quo with specific, practical recommendations. - AV & Network Fluency: Practical troubleshooting of conference room AV and office networking fundamentals—Wi-Fi, DHCP, VLANs—and the judgment to know when to escalate to a vendor. - Organization: Highly organized with a systems-oriented mindset—able to track devices, accessories, and inventory accurately across multiple offices. - Execution Focused: Bias for action and the ability to troubleshoot, solve problems, and follow through without constant direction, while knowing when to seek review or escalate. - Communication: Friendly, clear communicator who can help teammates quickly and patiently—whether they're in-office or remote. - Work model: This role is based in our New York office, with in-office work Monday through Thursday and remote work on Fridays. EVEN BETTER… - Experience supporting an office build-out, relocation, or new-site commissioning from the IT and AV side. - Familiarity with Zoom Rooms and hardware such as Neat, Logitech, or Poly. - Past experience with Apple Business Manager or zero-touch deployment tools. - Passion for documentation, process improvement, and enabling others to solve simple issues themselves. - Change-Control Exposure: Familiarity with version control, peer review, staged rollout, rollback planning, infrastructure or configuration as code, or other disciplined change practices. - Automation: Experience using APIs, scripts, Terraform, or similar tools to make routine administration safer and more repeatable. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.