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Responsibilities: • Build and improve biometrics, algorithms, and data-driven insights for the Mira App. • Analyze hormone, cycle, app behavior, and user outcome data to identify patterns and product opportunities. Требования к кандидату: - 3+ years of experience in data science - Strong Python and SQL skills - Experience with health or wearable data - Experience in consumer health or medical devices - Strong model validation and performance evaluation skills

Location: Hong Kong, Hong Kong SAR Who We Are At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance. We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now! About the Opportunity We’re continuously meeting product design talent interested in shaping the future of centralized exchange products at OKX. Our CEX Product Design team works across Manual Trading, Trading Strategy, Social & VIP, Growth, and Institutional products. Depending on your experience, interests, and our current hiring needs, we’ll explore relevant opportunities across different teams and levels. We design products for complex, fast-moving financial environments. Our work spans high-frequency and high-consideration user journeys, data-dense interfaces, trading and investment decisions, social experiences, and products serving both individual and institutional customers. Designers partner closely with Product, Engineering, Research, Content Design, Data, and other functions from early exploration through delivery and iteration. We care about interaction quality and visual craft, but also expect designers to understand the product deeply, navigate constraints, and influence the decisions that shape the customer experience. Depending on team needs and your interests, your work may focus on: Manual Trading — helping customers discover markets, analyze information, place and manage trades, and understand their positions. Trading Strategy — designing tools and workflows that help customers create, discover, evaluate, and manage trading strategies. Social & VIP — building differentiated experiences for social trading, communities, creators, and high-value customers. Growth — improving acquisition, activation, engagement, retention, and cross-product discovery across the customer journey. Institutional — designing sophisticated, efficient, and trustworthy products for professional and institutional customers. What You’ll Be Doing The scope of the role will vary according to your experience and area of ownership. You may: Design clear, intuitive, and trustworthy experiences for complex and data-intensive products. Turn customer insights, product strategy, business goals, and technical constraints into coherent user journeys and detailed interactions. Work across the end-to-end design process, from problem framing and early exploration to prototyping, delivery, validation, and iteration. Create user flows, information architecture, wireframes, prototypes, and production-ready designs with a high level of interaction and visual craft. Partner closely with Product and Engineering to evaluate trade-offs, resolve ambiguity, and take work from concept through implementation. Use qualitative research, product analytics, experimentation, and market understanding to inform and evaluate design decisions. Present your work clearly, explain the reasoning behind your decisions, and use feedback to improve the outcome. Contribute to consistent, scalable experiences across platforms, markets, and product areas. Help strengthen design quality, collaboration, and customer-centered decision-making across the organization. At more senior levels, you’ll be expected to define product and design direction, lead ambiguous cross-functional initiatives, influence decisions across teams, and raise the quality of design practice. What We Look For In You Experience designing and delivering digital products. We hire across multiple levels, and assess experience according to the scope, complexity, autonomy, and impact demonstrated in your work. A portfolio that shows how you frame problems, explore alternatives, make decisions, craft interactions, and measure or evaluate outcomes—not only final screens. Strong product thinking and the ability to connect customer needs with business goals and technical realities. Strong interaction design and information architecture skills, especially for complex workflows or data-rich interfaces. A high standard of visual craft and attention to detail. Experience collaborating closely with Product and Engineering throughout the product development lifecycle. The ability to communicate clearly, explain your reasoning, and build alignment with cross-functional partners. Comfort working through ambiguity, changing priorities, and incomplete information. The ability to take ownership, follow through on details, and help teams turn ideas into shipped experiences. Genuine interest in learning about centralized exchange products and the customers who use them. Nice to Haves Experience designing products in trading, investment, fintech, crypto, or other complex financial domains. Experience with data-intensive products, professional tools, marketplaces, or high-stakes customer journeys. Experience using research, experimentation, and product analytics to guide design decisions. Experience designing for customers across multiple markets, cultures, languages, or regulatory environments. Experience contributing to or working with a mature design system across platforms. At senior or staff level, experience mentoring designers, leading cross-team initiatives, or raising design quality beyond your immediate product area. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-EW1 Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Limassol; Nicosia; Athens; Thessaloniki; Fully Remote - in other eligible locations Workplace: hybrid The Role:  We're seeking a Senior AI QA Test Automation Engineer to take a leading technical role in AI quality and test automation. You will work primarily with our AWS Bedrock AgentCore-based CX Agent Suite, a multi-agent customer-support system covering intent routing, FAQs, deposit-status queries, and human handoff. You will design and build the evaluation and QA tooling required to validate AI agents reliably, while also contributing to technical standards and best practices across QA.  This is a Senior Individual Contributor (IC) role with a strong technical and strategic focus. You'll work closely with QA leadership, Data Science, and Engineering to architect scalable AI evaluation systems, establish technical standards, and drive the evolution of our AI evaluation framework. Our current evaluation harness is based on DeepEval and is evolving towards a broader agentic evaluation architecture. You will have the opportunity to evaluate and prototype emerging agent-orchestration approaches, including Strands Agents, and contribute to architectural decisions around their adoption. The main responsibilities of the position include: Act as the primary technical enabler for QA, building scalable AI/ML frameworks, libraries, and tooling for the CX Agent Suite and beyond Design and build AI evaluation pipelines that assess the CX Agent Suite's multi-agent responses (Intent Detector, FAQ Agent, Missing-Deposits Agent) for accuracy, relevance, tone, hallucination rate, safety/guardrail compliance, and task completion — extending or replacing the current DeepEval-based evaluation harness Evaluate and prototype Strands Agents (or comparable agent-orchestration frameworks) for building self-evolving, autonomous QA agents, and drive the go/no-go decision on adoption Collaborate with QA, Data Science, and Engineering to integrate AI-driven testing into the existing GitLab CI/CD pipeline (dev → test → staging → prod), alongside Terraform-provisioned, EKS/AgentCore-hosted services Build resilient and adaptive automation that can detect and respond to changes in agent behavior, Bedrock Guardrails configuration, and routing logic Develop data-driven quality analytics, including root-cause analysis, quality trends, and intelligent test prioritization, leveraging existing observability and evaluation data from OpenTelemetry, CloudWatch, X-Ray traces, and LangFuse offline evaluation runs Lead research into emerging AI testing methodologies and mentor engineers through code reviews, workshops, and architectural guidance Main requirements: BSc/MSc in Computer Science, AI, or a related discipline 6+ years of hands-on experience in QA/Test Automation, with strong experience designing and maintaining automation frameworks 1+ years of experience applying AI/ML in software testing or QA process improvement, with a proven track record of bringing AI/ML solutions into production workflows Strong Python skills, with experience working in Python/AWS-centric technology environments; Java and/or TypeScript is a plus Hands-on experience with LLM evaluation techniques, including LLM-as-a-judge, human-in-the-loop evaluation, RAG, and multi-agent orchestration patterns Practical experience with DeepEval or comparable evaluation frameworks, along with familiarity with agent-orchestration SDKs such as Strands Agents Knowledge of LLM tooling, vector databases, and MLOps pipelines Experience integrating AI tooling into enterprise CI/CD environments, particularly GitLab, and working with containerized cloud-native environments such as Docker and Kubernetes/EKS Strong communicator, able to influence technical decisions and drive engineering standards across teams The following will be considered an advantage: Experience with autonomous QA agents or agentic orchestration frameworks for self-evolving test suites Experience with LLM observability tools such as LangFuse, LangSmith, or Arize, particularly for measuring probabilistic and adversarial robustness Knowledge of AI ethics, fairness, and bias detection for guardrail and model validation Experience with gRPC, WebSockets, and/or HTTP/2 Experience with AWS Bedrock, plus familiarity with GCP Vertex AI and/or Azure AI Benefit from: Attractive remuneration package Intellectually stimulating work environment Continuous personal development and international training opportunities The Hiring Experience: What Awaits You Let’s Connect – Intro Chat with Talent Acquisition Deep Dive – First Interview with Your Future Team Final Connection – Final Interview All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy Policy and the Confidentiality Undertaking.

Location: Boston, MA Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE TEAM The LangSmith team owns and builds LangChain's core platform for observability, evaluation, and production reliability of AI systems. From tracing and annotation to run rules, evaluations, and beyond, this team owns LangSmith end-to-end. If you want to define what great AI observability looks like at production scale, this is where that work gets done.   ABOUT THE ROLE We’re looking for an Engineering Manager to lead the team building LangSmith, our observability and evaluation platform for LLM applications. You’ll define the technical direction, grow and mentor a world-class engineering team, and partner with product and design to deliver features that help developers build and deploy trustworthy AI systems with confidence.   WHAT YOU'LL DO - Build, mentor, and grow a high-performing team of engineers, fostering collaboration, ownership, and accountability - Strengthen LangChain’s engineering culture through mentorship, high-quality code, and technical excellence - Shape long-term technical direction and ensure scalability and reliability of LangSmith AI Observability Platform - Partner with product and design teams to define scope, sequence, and success criteria for key initiatives - Maintain a high bar for technical excellence while making sure the team moves with urgency and focus - Lead by example in writing clean, maintainable, and well-tested code in Go/Python and Typescript - Engage directly with customers to understand their needs and translate them into actionable product improvements   WHAT YOU'LL BRING - Experience managing or tech-leading teams delivering complex full-stack products - Strong technical background in Go/Python and React/Typescript - Solid understanding of databases (Postgres, Redis and ClickHouse) - Proven ability to design high throughput data-intensive systems - Bias towards shipping quickly and learning from customers - Strong communication skills—able to collaborate with internal stakeholders and engage directly with customers - Bonus: Experience building AI/LLM-powered applications, developer tools, or observability platforms   Annual salary range: $220,000- $270,000 Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: Remote: United States Workplace: Remote At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure. Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users. Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development. We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you. APPLYING TO RENDER We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team. We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed. Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time. ABOUT THE ROLE The Head of Strategic Partnerships & Ecosystem will manage and grow Render's most critical technology partner relationships. This role involves building and executing a comprehensive partnerships strategy — spanning AI ecosystem integrations, hyperscalers and early bets on emerging platforms — that drives meaningful distribution and growth for Render. These partnerships touch nearly every part of Render — Product, Engineering, DevRel, and Business Development — and often involve senior stakeholders at some of the largest and fastest-moving companies in AI, so doing this well means coordinating closely across those internal teams and keeping Render's leadership regularly informed. The ideal candidate brings real technical depth in AI and developer tooling, paired with a proven background in partner management, strong relationship-building instincts, and the executive presence to engage with partner leadership at the highest levels. You should have a deep understanding of how to build and scale product-centric partnerships — from ecosystem integrations to platform-level bets — in a fast-moving, technical market. WHAT YOU'LL DO - Map Render's technology partnership landscape across AI labs, hyperscalers, and emerging developer products, and build the strategy for where Render has the strongest right to win. - Own outcomes for the partnerships portfolio — set clear milestones, timelines, and success metrics (e.g., ecosystem integration, developer adoption, joint launches, revenue impact) and hold yourself accountable to them. - Drive day-to-day partnership strategy and execution, taking deals from evaluation through negotiation, launch, and renewal, including commercial terms. - Partner closely with Product, DevRel, and Product Marketing to secure roadmap and staffing commitments, drive integration execution, and run co-marketing — and work with Finance and Legal to structure and manage commercial agreements. - Scope and lead our thinking on building out a Render Marketplace — including the value proposition to customers and key partners, product and engineering requirements, and commercial and financial terms. - Own ongoing relationship management for key partners — acting as their primary point of contact, running business reviews and planning sessions, driving expansion and renewal over time, and serving as their internal advocate at Render. - Bring operating rigor to the program: track and report on partnership performance, maintain clear documentation, and keep leadership updated on progress and upcoming launches. - Build out a team of partner managers as we scale. WHAT WE'RE LOOKING FOR - 6–10+ years of experience in strategic or technical partnerships, business development, or product-facing roles at technology companies — ideally where partnerships were critical during a period of hypergrowth. - A highly technical background is strongly preferred — former PM, forward-deployed engineer, or engineering experience, particularly within AI — so you can go deep with partner engineering and product teams on integration architecture, connectors, and protocols. - Demonstrated success managing and growing complex, high-impact partnerships across AI, cloud, or developer platform ecosystems. - Strong cross-functional operating skills, with experience working alongside Product, Engineering, DevRel, Legal, and Finance to execute complex initiatives. - Exceptional analytical skills, with the ability to use data to drive strategic decisions. - Outstanding communication, negotiation, and relationship-building skills, with the ability to engage at the executive level. - Strong bias for action — comfortable operating both independently and as part of cross-functional teams, in a fast-moving environment with evolving priorities. NICE-TO-HAVES - Hands-on experience with MCP, plugins, connectors, or app/marketplace ecosystems specifically. - Deep familiarity with the developer tools and infrastructure landscape, and a point of view on how emerging AI-native companies find distribution. If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need. BENEFITS - 4 weeks of paid vacation. - 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return. - Long-term disability, life insurance, and 401K plans. - 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well. - Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. - Monthly cell phone and internet subsidy. - Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders. - Continuous learning benefits & related support. This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization. Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. We encourage all who are interested to apply. We can't wait to hear from you! Render — CCPA Applicant Privacy Notice https://drive.google.com/file/d/1wKr9IejoT5McFrs9I2mahQnf6AFwb3z2/view Render — GDPR Applicant Privacy Notice https://drive.google.com/file/d/1_8jtyXQ1HdRdTdQn9sZ7n-R-zAGBmsFa/view

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE This is a sourcing-first role, not a deal-closing role. Baseten needs someone who can build and maintain deep relationships across the long tail of data center and powered land providers, well beyond the handful of large, well-known players that everyone in the market is already competing for. This coverage area is a key differentiator for Baseten's broader compute strategy, so we're looking for the best possible person in this specific lane rather than a generalist. You'll own the full lifecycle of a sourcing relationship — from first outreach to ongoing management — not just the introduction. WHAT YOU'LL DO - Build and maintain a comprehensive map of data center and powered land opportunities, with a particular focus on the long tail rather than the handful of major, oversubscribed players - Own the full sourcing lifecycle for each relationship — from identifying and reaching out to new providers, through negotiation support, to ongoing relationship management — not just the initial introduction - Develop and manage sourcing relationships across neoclouds, hyperscalers, brokers, and independent operators - Quickly and independently evaluate new sites and spaces to determine fit and priority - Prepare business cases and cost analysis to support new data center and powered land opportunities, partnering with Finance where needed - Maintain accurate records of suppliers, contracts, and commercial terms so the team has a reliable source of truth - Protect Baseten's standing relationships carefully — this role requires real judgment about not burning bridges with the very providers we depend on elsewhere - Feed market intelligence back into the broader Supply team, including regular updates on pricing and market developments, to support deal strategy and prioritization WHAT WE ARE LOOKING FOR - A sourcer at heart, not a dealmaker — someone who thrives on building and maintaining a large network of long-tail relationships rather than closing individual transactions - Strong project management instincts — you own the full lifecycle of a relationship, not just the handshake - Background in neocloud, hyperscaler, or brokerage environments where data center or land sourcing was part of the role - Ability to independently assess and prioritize opportunities without heavy hand-holding - Comfortable with commercial analysis — building business cases, tracking costs, and engaging in contract-level conversations with suppliers - Judgment and discretion in relationship management, given the sensitivity of sourcing from providers Baseten also depends on in other contexts NICE TO HAVE - Existing relationships across the data center and powered land brokerage community - Familiarity with the broader GPU/compute supply landscape and how it intersects with power and site availability - Experience managing supplier contracts or commercial records across multiple vendors or regions BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE This role owns Baseten's relationships and market intelligence across hyperscalers and strategic neoclouds, including NVIDIA cloud partners. This is a technical and commercial role in equal measure: you'll evaluate capacity from the GPU to the data center, negotiate cost and terms with suppliers, and stay close enough to the market to develop and defend a real point of view on where it's heading. Given current market conditions, Baseten needs a much stronger pulse on this part of the market so we can track pricing, stay close to the right relationships, and move fast the moment more capacity is needed. This is a senior, experienced hire who will also help pair with and develop 1-2 junior to mid-level teammates covering the same space. WHAT YOU'LL DO - Build and maintain deep relationships across hyperscalers and strategic neoclouds (including NVIDIA cloud partners), working each organization from top to bottom rather than a single point of contact - Maintain a consistent, "top of mind" presence with key accounts so Baseten is positioned to move quickly when capacity needs arise - Evaluate capacity from the GPU to the data center — hardware generation, rack and node configuration, interconnect, power density, and cooling — so you know what a configuration will actually deliver, not just what the spec sheet claims - Live in compute pricing daily: track rates by GPU generation, region, and contract term to keep Baseten informed and competitive - Partner with the Deals function to negotiate terms — capacity commitments, deposits and payment timing, SLAs, and remedies — and bring agreements to close - Build and defend a view on where the hyperscaler and neocloud market is heading — supply coming online, platform transitions, and regional or policy shifts — and turn it into concrete relationship and sourcing decisions - Help mentor and pair with 1-2 junior to mid-level teammates building coverage in this same space WHAT WE'RE LOOKING FOR - A relationship-builder with a strategic mindset — this is not an enterprise sales role, and we're specifically not looking for a traditional seller's approach - Enough technical fluency with GPUs, racks, and data center infrastructure to evaluate what a supplier is actually offering, not just take their word for it - Market instinct — you follow pricing closely, form independent views, and can explain why a rate moved and what it implies going forward - Commercial judgment — comfortable with unit economics and contract structure, and know when a price implies something is wrong - Experience building and sustaining multi-level relationships within large, complex organizations - Strong judgment on when and how to escalate relationships to senior leadership for maximum impact NICE TO HAVE - Existing relationships within hyperscalers or major neocloud providers, including NVIDIA cloud partners - NVIDIA or OEM allocation relationships — experience managing allocation, forecasting, or partner standing directly with a chip vendor or tier-1 OEM - Comfort traveling to evaluate sites and infrastructure in person - Experience in a compute, GPU marketplace, or infrastructure-adjacent relationship or business development role BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As a member of the Capacity Strategy & Operations team, you will sit at the intersection of supply intelligence, demand forecasting, and cross-functional execution, turning a complex, fast-moving hardware market into a predictable, reliable foundation for our customers and internal engineering teams. This is not a purely analytical role. You will own the end-to-end capacity planning process: from translating customer commitments and growth forecasts into concrete supply requirements, to coordinating fulfillment across vendors, finance, and the infrastructure team, to building the systems that make all of this repeatable and scalable. When supply is constrained and tradeoffs are unavoidable, you are the person in the room who can model the options, make a clear recommendation, and drive alignment fast. You are a strong fit if you have operated at the intersection of strategy and execution before — someone who is equally comfortable building a capacity model in a spreadsheet and running a cross-functional war room when a customer deployment is at risk. EXAMPLE INITIATIVES - Demand-Supply Alignment Framework: Build and own the process that translates customer pipeline, signed commitments, and growth projections into a forward-looking GPU demand signal — so the team is never caught flat-footed when a customer scales faster than expected. - Constrained Allocation Playbook: Define the decision framework for how Baseten allocates scarce GPU supply across competing customers and regions, including escalation paths and tradeoff criteria for leadership. - Capacity War Room Ownership: Lead cross-functional response when a high-stakes capacity situation arises — coordinating across Sales, SRE, Finance, and Vendor relationships to resolve it with minimal customer disruption. - Strategic Briefings for Leadership: Produce clear, concise capacity health reports and scenario analyses for senior leadership, enabling confident decisions on customer commitments, vendor negotiations, and CapEx allocation. RESPONSIBILITIES - Own the capacity planning process end to end: intake, triage, prioritization, fulfillment tracking, and post-mortem learnings - Translate customer commitments, sales pipeline, and infrastructure growth targets into concrete GPU demand forecasts across regions, GPU types, and timelines - Partner with Finance to model capacity scenarios, evaluate new supply opportunities, and support CapEx decision-making - Work closely with the Capacity Acquisition team to align supply procurement with forward demand, flagging gaps and risks early - Coordinate cross-functionally across Sales, SRE, and Infrastructure teams to resolve capacity conflicts and ensure customer commitments are honored - Build and maintain the operational cadence that keeps capacity planning structured, visible, and free of ad-hoc Slack chaos - Develop reporting and dashboards that give leadership a real-time view of capacity health, utilization trends, and risk exposure - Identify recurring operational gaps in the capacity lifecycle and drive process improvements that reduce toil and improve reliability REQUIREMENTS - 5+ years of experience in strategy, operations, consulting, finance, or a similarly analytical and execution-oriented role - Demonstrated ability to own complex, cross-functional processes with multiple stakeholders and competing priorities - Strong quantitative and modeling skills — comfortable building demand forecasts, scenario analyses, and capacity models from scratch - Excellent communication skills, with a track record of distilling ambiguous situations into clear recommendations for senior leadership - High ownership mindset: you identify what is broken, build the fix, and follow through until it is working - Operates well under pressure and in ambiguous, fast-moving environments where the playbook does not yet exist NICE TO HAVE - Familiarity with GPU infrastructure, cloud platforms, or AI/ML ecosystem - Experience in a high-growth startup or Series B+ environment where operational processes were being built from scratch - Exposure to vendor or partner management, particularly in hardware, cloud, or infrastructure contexts BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: San Francisco, CA; New York, NY Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About the Team The Infrastructure team builds and maintains the systems that power LangChain’s developer platform, including LangGraph Cloud and LangSmith. The team focuses on reliability, scalability, and developer productivity across the stack, working closely with backend, frontend, and platform engineers to ensure services are deployed, tested, and operated with confidence. About the Role We’re hiring a Software Engineer to join the Infrastructure team and own developer productivity across our LangGraph Cloud/Platform and LangSmith products. You’ll work closely with Infrastructure, Backend, and Frontend teams to ship with confidence across Kubernetes-based services, APIs, and UI flows. You’ll also help pioneer quality practices specific to LLM applications, such as prompt regression testing and evaluation suites. Location: In person 5 days/week in San Francisco, CA or New York, NY What You'll Do - Own test strategy end-to-end across APIs, services, UI, data, and infrastructure (Kubernetes, Terraform, Helm) - Stand up ephemeral test environments in Kubernetes for pull requests and release candidates; seed test data and run hermetic test suites - Shift quality earlier in CI/CD pipelines (GitHub Actions) through parallelization, caching, deterministic seeds, flake tracking, and quality gates - Build observability into testing workflows with rich failure artifacts such as logs, traces, and dashboards - Establish performance and reliability baselines for critical paths, including SLIs, SLOs, and regression detection - Partner on incident workflows by reproducing issues, adding targeted regression tests, and improving runbooks and postmortems - Write documentation including test plans, playbooks, and contributor guidelines for writing high-quality tests Example projects you might own - A pull-request ephemeral end-to-end testing harness that deploys a minimal LangSmith stack in CI and runs Playwright and API suites against seeded tenants - A k6 performance scenario that simulates multi-tenant traffic and surfaces p95/p99 latency regressions per release - A flake-budget system that automatically quarantines flaky tests, opens issues with artifacts, and tracks time-to-deflake What You'll Bring - 3+ years of experience as a software engineer or infrastructure engineer - Strong hands-on experience with Python and testing frameworks such as pytest - Experience working with CI/CD systems (GitHub Actions preferred) and improving pipeline performance and reliability - Solid understanding of API testing, mocking/stubbing, and data setup/teardown - Comfort defining quality standards, writing test plans, and driving cross-team execution Nice to Have - Experience with load and performance testing tools such as k6 - Familiarity with observability tooling such as Datadog or OpenTelemetry - Experience testing services running on Kubernetes and containerized environments - Basic infrastructure experience with Helm, Terraform, Kubernetes networking, or secrets management - SQL fluency for validating data (Postgres, ClickHouse, BigQuery) - Familiarity with Go, Node, or React for targeted white-box tests and improving system testability Compensation - Annual salary range: $165,000- $250,000 USD Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: United States Description MEMX is searching for a Market Operations Analyst to join our US Team. The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions. Other responsibilities include the monitoring and troubleshooting of the exchange. The team identifies and mitigates operational risks and attends to members' requests. Clear and consistent communication across many different internal and external departments will be necessary. The shift time for this role will be 9 PM to 6 AM ET. You will start each week on Sunday at 9 pm ET and finish at 6 am ET on Friday. This position will also be working U.S. holidays. MEMX currently has a U.S. presence in these states: California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Kansas, Maine, Maryland, Michigan, Nevada, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, & Utah. *If you live outside of the above states, please list in your application and our team will evaluate. Requirements 3 to 5 years or more of trade desk or operations desk experience at a broker dealer or exchange Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations Experience supporting FIX and SBE Protocols Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python Must be confident working with real-time monitoring to identify issues and help solve problems Knowledge of U.S. equity markets, market structure, and clearing Willingness to obtain necessary licenses as directed by Compliance Desire to learn new things and be flexible in a quickly changing environment Ability to perform multiple tasks simultaneously in a complex operational setting Self-starter who can work independently What You’ll Do Answering phone calls from clients Responding to emails and Jira tickets Verifying and monitoring trading and clearing systems Investigating issues using internal and external tools Liaising with other Market Operations team members and other internal/external groups to resolve issues Ad-hoc project work as required Benefits At MEMX you will have the ability to work with a talented team of professionals who bring diversity of thought and background. You will have the opportunity to shape the future of our company and the impact MEMX will have on our clients and the broader markets. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best. Work From Home Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Unlimited Paid Time Off Generous Paid Family Leave Short Term & Long-Term Disability Training & Development Wellness Resources Pay Range: $95,000 to $120,000 *Pay ranges are a general guideline only and not a guarantee of compensation. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Equal Opportunity Statement MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity Inclusion Statement At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.

Location: Remote Who we are Our mission is to bring clarity and control to the world's most complex codebases. AI is accelerating code creation, but the infrastructure to understand, oversee, and evolve that code hasn't kept pace. Sourcegraph gives engineering organizations full visibility across their systems, precise context for their agents, and the ability to execute coordinated code changes at scale. As agentic development becomes the dominant engineering paradigm, we provide the context layer teams need to take control of their codebase. With Code Search, Deep Search, MCP, and Agentic Batch Changes, we deliver on that mission today - giving engineering teams and their AI tools the cross-repo context to navigate massive codebases with confidence, and the ability to make changes across hundreds of repositories at once. Companies like Stripe, Reddit, and Leidos rely on Sourcegraph to ship faster and with higher quality. We're backed by a16z, Sequoia, and Redpoint, and proud to operate as a globally distributed team that values high agency, direct communication, and customer love. If you want to build the infrastructure that lets every engineering team - and every agent they deploy - operate on their codebase with confidence, join us. Hours & location 🌎 While we hire almost anywhere in the world, we have a preference for someone to reside in the following locations for this role. However, if you feel qualified, we welcome you to apply regardless of location. No matter what, working hours must overlap with EST for at least 20 hours/week. Preferred locations: USA Why this job is exciting Sourcegraph is at the forefront of building AI tools to solve the biggest problems in the software industry, problems that only get bigger as codebases grow and as more of the work is done by agents. The Code Understanding team owns the surfaces where that intelligence meets the developer: Deep Search , our agentic, multi-step answer engine across an enterprise's entire lineup of codebases, Query Assist , turning natural language queries into Sourcegraph query syntax, Smart Hovers , concisely summarizing symbols right where devs need it, guided diff review, and the APIs that both humans and AI agents rely on every day. Most of what makes those surfaces tick is agent engineering : a blend of software engineering, machine learning, and statistics. Agent engineering tells us which model to use and when, how to retrieve and pack context, how to measure answer quality, where to fine-tune or distill a smaller model to cut costs and latency, and how to expand a single LLM call into a reliable multi-step agent. As the staff ML and agent engineer on Code Understanding , you'll be the technical owner of it: setting the tam’s direction for models, evaluations, and agentic systems, making our products measurably better, faster, and cheaper, and raising the team's fluency in building with models. This is a staff-level role : we're hiring a technical leader, not just a strong individual contributor. The primary need is a production ML and evaluation authority who also builds production agent systems. You'll own the hardest, most ambiguous problems in this space, set standards others follow, and influence direction beyond your immediate team. You'll get the exhilarating chance to drive the vision on how we can provide the best code understanding experience on the market by combining our deterministic, large-scale systems and AI into experiences never seen before. Concretely, you'll own work like: Agentic systems. You'll design and harden the multi-step, tool-using agent loops behind current and new agentic experiences, turning research and experiments into reliable, observable, and affordable products at enterprise scale. Pragmatic use of evaluations. Crafting agentic products means needing to tell when a change actually helped, which is hard when agents keep changing and the product keeps shifting. You'll bring judgment about where evaluations earn their keep, when to use targeted smoke tests and metrics, and how to avoid noise dressed up as rigor, so we can move fast with confidence. Models: selection, upgrading, and training. You'll decide which models we run where, drive upgrades, and fine-tune our own when that's the right call. Retrieval and context engineering. You'll push on how we ground models in a customer's code - retrieval, ranking, context windows, citations - to make answers more accurate and verifiable. Cost and latency. Every surface has a per-user economic budget. You'll treat cost and latency as product features, and profile, distill, cache, and right-size models so we can ship ambitious features sustainably. You'll do this on a small, senior-leaning team that ships quickly, owns a lot of product surface, and has streamlined product management: engineers here talk to customers, frame the problem, and own it end-to-end. You'll have real agency over technical direction and a direct line to the impact of your work. 📅 Within one month, you will… Get the Code Understanding products and their model/agent pipelines running end-to-end locally, and land your first improvements to a model, prompt, retrieval path, or eval. Build a clear picture of where the AI engineering pain is, and the product surfaces most constrained by them. Get to know the team and our customers, and start forming your own opinions about where our agentic products should go next. Join the team's on-call support rotation. 📅 Within three months, you will… Own a meaningful agentic slice of the product end-to-end, driving it from problem-framing through rollout and measurement. Establish how the team ships model and prompt changes responsibly: the evals, dashboards, and guardrails that make quality and cost regressions visible before customers feel them. Begin up-leveling teammates in building with models by pairing with them, reviewing their code, and modeling good agent engineering instincts. 📅 Within six months, you will… Be the recognized technical authority for agent engineering and agentic systems on Code Understanding. You will be the person teammates, and increasingly the wider department, defer to on model, eval, and agent-design decisions. Have measurably moved the products: better answer quality, lower cost/latency, or new agentic capabilities that weren't feasible before. Be setting the direction of the team's roadmap where it intersects agents, bringing conviction, backed by evidence, about which bets are worth making, and pulling other engineers up to execute on them. About you You are a staff engineer and technical leader with hard-won skills across production machine learning, evaluation, and agent systems . This high-leverage role relies on your ability to make sound model and evaluation decisions for a fast-moving product, build the production systems around them, steer technical direction, and be a force multiplier for a talented, product-minded team. You're equally comfortable reasoning about an eval harness, a fine-tuning run, a retrieval pipeline, and the multi-step agent loop that ties them together, and you make everyone around you better at all of it. You operate at staff scope: you own the most ambiguous, highest-risk problems in your domain, go into whatever codebase a problem requires, set standards and patterns others adopt, and translate fluidly between engineering goals and business objectives. You influence direction beyond your immediate team. You lead through technical excellence and mentorship. You have personally owned a production model lifecycle. You have trained or fine-tuned at least one model and taken it from dataset construction through evaluation, production rollout, and monitoring. You can explain how you chose between training or fine-tuning and prompting or retrieval, how you chose baselines and metrics, what error analysis revealed, and how production evidence affected the next version. You build agents, fluently and opinionatedly. You've designed multi-step agentic systems and made them reliable, observable, and cost-bounded. You have a point of view on where agents shine and where deterministic code or human judgment is required. You have strong evaluation judgment. You build representative datasets, meaningful baselines, useful error taxonomies, and release criteria that connect offline measurements to production behavior. You know where rigorous evaluations earn their keep, where lightweight smoke tests or qualitative review are enough, and where a precise-looking metric is misleading. You treat cost and latency as product constraints. You make measured quality, latency, and cost tradeoffs and use the appropriate combination of model selection, prompting, retrieval, caching, distillation, and fine-tuning rather than reaching reflexively for a more complex model. You operate autonomously on ambiguous problems. Given a rough product idea, a few customer quotes, and a Slack thread, you come back with a plan, a prototype, milestones, and a point of view on tradeoffs, without it being pre-scoped. You own high-technical-risk projects end-to-end. You contribute beyond your domain. As a senior IC, you go into whatever part of the codebase a problem requires, recognize issues beyond your immediate area, and translate between engineering goals and business objectives. You up-level the people around you. You mentor by pairing on hard problems, providing substantive design and code reviews, and spreading agent engineering literacy across the team. You see investing in your teammates' growth as part of the job. You're customer and product-driven. You're comfortable on customer calls and in feedback threads, you turn raw signals into requirements, scopes, and milestones, and you push back when feedback would lead the product astray. You're pragmatic, not a perfectionist. You ship the smallest correct thing, prefer robust solutions over complicated ones, and keep a high-quality bar with simplicity. On the engineering fundamentals: You're a strong software engineer who can ship production services. You're comfortable across our stack - Go on the backend, TypeScript on the frontend, GraphQL, Postgres, Docker - or you're clearly able and eager to get there. You're fluent with agentic coding tools, and you understand and own every line it submits. You're comfortable in an async-first, multi-service, fast-paced remote environment. Nice-to-haves: You've shipped an LLM-powered or agentic developer-facing product you can speak about opinionatedly: what worked, what didn't, what you'd do differently. You've fine-tuned, distilled, or trained models to meet cost, latency, or quality targets in production. Experience with retrieval, ranking, embeddings, or search relevance. Experience working directly with enterprise customers and translating their needs into a product. Experience mentoring or up-leveling engineers, especially raising a team's agent engineering fluency. Level 📊 This job is an IC4. You can read more about our job leveling philosophy in our Handbook. Compensation 💸 We pay above-market salaries because we want to hire exceptional people who can focus on building great products, not worrying about paying bills. As an open and transparent company, our compensation philosophy and pay bands are visible to every Sourcegraph teammate, and we strive to make our approach equitable, explainable, and competitive. Your base salary is determined by the IC4 pay band for your location zone (1-4). Our pay bands are informed by market data and designed to ensure competitive compensation wherever you live. During the recruiting process, we'll discuss the range applicable to you based on job level, relevant skills, experience, qualifications, and location zone. 💰 The starting salary for the IC4 pay band in each zone is: Zone 2: $176,000 USD Zone 3: $132,000 USD Zone 4: $88,000 USD 📈 In addition to competitive cash compensation, we offer meaningful equity (because when Sourcegraph succeeds, we want you to succeed, too) and generous perks & benefits . Interview process Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all! We expect the interview process to take 5.5 hours in total. 👋 Introduction Stage - we have initial conversations to get to know you better… [30m] Recruiter Screen [30m] Hiring Manager Screen 🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners… [60m] Resume Deep Dive [60m] System Design [60m] Harden a Code Research Agent Interview [60m] Cross-functional team collaboration / Values 🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically… [30] Leadership We check references and conduct your background check Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process. Learn more about us You can learn more about what it is like to work at Sourcegraph by reading our handbook . We are an ambitious team who are collectively working hard to build the most influential company in the world. You can read more about our culture , competitive compensation and benefits here. Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds. Sourcegraph participates in E-Verify for U.S. Employees.

Location: Yerevan; Belgrade; Novi Sad, Vojvodina; Poland; Kyiv City; Odesa Workplace: remote Provectus is an AWS Premier Partner and an Anthropic Strategic Partner, working at the frontier of applied AI. We help enterprises turn Claude, agentic systems, and their own data into measurable business outcomes — through bespoke applications, managed services, and advisory engagements. With offices in North America, LATAM, and EMEA, we partner with clients worldwide. Our work centers on two verticals — Financial Services & Insurance and Healthcare & Life Sciences — where we deploy five pre-built AI Blueprints: Submission Flow, Portfolio Lens, Asset Flow, Revenue Flow, and Evidence Lens. Each Blueprint rebuilds a critical business process front to back, shipped from working code and tuned to a client's specific book, regulators, and operating posture. Our team holds 100+ AWS certifications, is Claude Code certified, and co-delivers Anthropic's Agentic SDLC program, Cowork Activation, and AI Blueprint engagements. Where this role sits You will work in a senior pod alongside an FDE, an FDX, and Senior AI Engineers — contributing to real delivery work while building toward independent ownership. Requirements: Mindset Proactive and self-directed; you push for clarity rather than waiting for a ticket. Excellent communication and problem-solving skills. Comfortable with some ambiguity, with support from senior team members as you take on more. B2+ English, comfortable collaborating across distributed, multicultural teams. Technical depth Hands-on experience building or contributing to RAG systems, ideally in a production or near-production setting. Solid engineering fundamentals; Python and/or TypeScript proficiency. Productive in an unfamiliar codebase with some ramp-up support. Practical AWS experience (Lambda, S3, ECS, or similar); ready to grow into Bedrock and Bedrock AgentCore . Some experience with containers and CI/CD in real projects. Exposure to evaluating non-deterministic systems — you've contributed to or run test/eval cycles, even if you haven't owned a full eval suite end-to-end. Basic working knowledge of model/agent monitoring concepts. Awareness of cost and latency trade-offs when working with LLMs. Some hands-on exposure to the Claude ecosystem (Claude Code, CLAUDE.md, hooks, skills files) is a plus, or strong ability to ramp up quickly. Practical experience with LLM APIs (Anthropic, AWS Bedrock, or OpenAI) in real projects. 2+ years of software or ML engineering experience, including some exposure to production systems. Solid AI/ML foundations — you understand what the models do well enough to reason about common failure modes. Nice to Have: Experience in one of the industries: financial services, insurance, healthcare. Consulting, professional services, or other embedded customer-facing delivery. AWS and Claude Code Certifications (or actively pursuing them). A2A: Interest in agent-to-agent interoperability concepts. CI/CD pipeline experience (GitHub Actions, GitLab CI). Practical experience with one or more use cases from the following: NLP, LLMs, and Recommendation engines. Experience in an additional language (Go, TypeScript, or Rust). Experience with Apache Spark, Apache Airflow, Kafkа. Experience with the Claude ecosystem —  Claude Code, CLAUDE.md, hooks, skills files.  Spec-driven development — writing the intent, constraints, and acceptance criteria before you let an agent build. MCP: you can say why an agent would prefer it to a REST integration, having authored a server is an additional  plus. Responsibilities: Build and contribute to RAG system components under senior guidance, with growing autonomy. Write tests and help build out evaluation harnesses for the features you work on. Write production code across the stack (AI, backend services, data pipelines) with code review support. Help integrate AI components into backend services and RESTful APIs. Support deployment of systems to AWS (containerized, CI/CD), taking on more of this independently over time. Contribute to documentation, runbooks, and client handover materials. Participate in technical discussions and architectural decisions, with an eye toward taking on more of this independently. Support model evaluation efforts and help investigate and improve failure modes. Take on increasing ownership of components and technical decisions as you grow in the role. What We Offer: The chance to shape how leading enterprises across LATAM, Europe, and North America adopt AI, from strategy through first deployment A forward-deployed model working in small, senior teams alongside FDE and FDX A growing AI delivery practice where you help build the tooling and frameworks, not just use them Remote-friendly culture Internal training programs with full support for Claude, AWS, and other professional certifications, conference attendance Career growth; we actively develop our engineers Access to the latest AI tools and premium subscriptions Long-term B2B collaboration Private medical insurance or a budget for your medical needs Paid sick leave, vacation, and public holidays Equipment and all the tech you need for comfortable, productive work How we hire: Intro conversation. The role, your background and aspirations, tech questions. Technical interview with live engineering sessions. Real problems, your own editor, you may use an LLM assistant HR Interview. Soft skills and expectations HM interview. Tech questions; a live engineering session is also possible

Location: Tashkent Workplace: remote <Job Title> – <City or Country> (use Heading 3 Font and Bold) The Role: (Use Normal and Bold) Description use Normal The main responsibilities of the position include: Define and create country - specific marketing strategies. Develop and implement demand and lead-generation marketing & rollout plans for the Uzbek Market. Launch marketing campaigns as well as evaluate success and deliverables based on KPIs. Assist the Marketing and the Business Development functions to carry out market research during the country penetration stage, in respect to the country’s ethics, culture, customs, etc. Provide support for marketing events and exhibitions as required. Assist in the ongoing marketing activities as well as support the marketing team and other regional teams as necessary. Manage the regional marketing team and handle relevant delegated projects. Stay on top of current trends and best practices. Perform any other related tasks as assigned by the Business Development Manager. Main requirements: Degree in a marketing, advertising, communications or a business-related field. At least 4 years of experience in a similar role. Native Uzbek and Russian speaker and very good knowledge of English. Solid experience with managing teams. Excellent knowledge of marketing analytics and metrics features. Strong digital marketing skills. Strong project management skills will be considered an advantage. Outstanding communication and interpersonal skills. Highly organised and ability to multitask. Dynamic and target oriented. Benefit from: Attractive remuneration package plus performance related reward. Intellectually stimulating work environment. Continuous personal development and international training opportunities. The Hiring Experience: What Awaits You Let’s Connect – Intro Chat with Talent Acquisition Test your edge – Aptitude Assessment Deep Dive – First Interview with Your Future Team Bring It to Life – Role-Specific Take-Home Task Get Closer – Second Interview with the Future Team Test your edge – Personality Assessment Final Connection – Final Interview All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy Policy and the Confidentiality Undertaking.

Location: Canada; United States Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ Docker is launching a Professional Services organization to accelerate customer success, reduce time-to-value, and drive enterprise adoption for agentic workloads. As a Principal Solution Architect, you'll play a critical role in building and scaling this function. You will join a team of seasoned experts with deep experience backed by Docker's unmatched reach across Fortune 500 companies. This is a high-visibility role working directly with senior leadership across revenue, product, marketing, and partner organizations. You'll shape service strategy, drive cross-functional alignment, and deliver offerings that accelerate both services revenue and platform expansion. You'll serve as a trusted advisor to our largest and most strategic partners and enterprise customers, providing thought leadership on integrating Docker agentic solutions within enterprise environments. RESPONSIBILITIES Build and Scale the Professional Services Practice - Develop and codify repeatable reference architecture patterns across Docker's core use cases including self-hosted and air-gapped deployments, MCP (model context protocol)/AI agent environments, IDP integrations, and secure supply chain workflows so that engagements scale consistently across customers and partners. - Translate reference architectures into customer-facing technical collateral, SOW templates, and success patterns that reduce scoping time and improve delivery consistency. - Collaborate with product, marketing, and revenue teams to integrate services into GTM motions and align delivery to Docker's AI platform roadmap. - Identify offerings that drive product expansion, renewals, and long-term customer value. - Support Partnerships & Alliances in selecting, onboarding, and enabling technical integration partners, system integrators (SIs), and service delivery partners. Drive Strategic Customer Outcomes - Act as a trusted advisor to enterprise customers, helping them adopt modern patterns for containerization, AI workflows, and secure software supply chains. - Lead technical discovery and architecture engagements that span enterprise integration layers - Architect and deliver self-hosted Docker deployments within air-gapped, regulated, and complex enterprise environments including local image registry setup, offline toolchain configuration, and compliance-driven infrastructure design. - Design and Guide customers through implementation of agentic AI toolchains, including MCP server/client architecture, tool orchestration, observability integration and secure deployment patterns aligned to Docker's AI platform. - Position Docker as a strategic and thought leadership partner, influencing long-term technology adoption and investment decisions. - Directly deliver or assign and oversee appropriate delivery partners to execute service engagements and ensure technical objectives are met. Enable Cross-Functional Success - Drive alignment and decision-making across multiple stakeholders and teams without direct reporting lines. - Translate field insights including enterprise integration patterns, IDP/SSO friction points, observability gaps, and AI deployment challenges into actionable product and services strategy, roadmap, and partner capabilities. QUALIFICATIONS REQUIRED - 7+ years as a Professional Services Solution Architect, Technical Consultant, or similar role at a SaaS/infrastructure company or consulting firm. - Demonstrated experience architecting and deploying self-hosted and air-gapped deployment architectures: local image registries, offline toolchain configuration, network-isolated Kubernetes clusters, and compliance-driven infrastructure constraints common in regulated industries. - Enterprise integration experience across Identity Providers (Okta, Azure AD, LDAP/Active Directory) and federated identity protocols (OIDC, SAML, SSO), including RBAC design within complex, multi-tenant enterprise environments. - Working knowledge of Model Context Protocol (MCP) and its application to agentic AI toolchains including MCP server/client architecture, tool and resource orchestration, and secure containerized deployment patterns. - Hands-on experience with AI/ML workflows, LLM deployment, and agentic AI architectures in enterprise environments with awareness of Docker's AI platform roadmap including AI agent containerization, model provenance, and AI supply chain security. - Deep understanding of container and software supply chain security: Docker Hardened Images (DHI), Secure Supply Chain (SSC), SBOM generation, image signing and attestation, vulnerability management, and runtime governance. - Excellent facilitation and stakeholder management skills; able to lead executive-level architecture conversations and influence senior stakeholders without formal authority. - Direct experience delivering high-quality services engagements that achieve customer value while meeting revenue and ARR growth targets within a revenue organization. - Recognition by enterprise customers as a strategic technical advisor. BONUS - Experience architecting AI platforms in large enterprise environments LLM deployment pipelines, model provenance, artifact signing, and secure AI supply chain patterns. - Background enabling system integrators, consultancies, or partner ecosystems. - Consulting experience with Fortune 500 clients in highly regulated sectors such as financial services, healthcare, or government. - Led AI security architecture engagements that addressed model provenance, artifact signing, and supply chain integrity for containerized AI workloads including secure MCP server deployment, tool and resource access controls, secrets management within agentic pipelines, and runtime isolation patterns for LLM-based applications. WHAT TO EXPECT FIRST 30 DAYS - Onboard to Docker's mission, values, and operating model. - Deeply familiarize yourself with our product portfolio, AI platform roadmap, and strategic customers. - Build strong partnerships with Product, Engineering, and Sales functions. - Plug into the team's rhythm of business (standups, reviews, shadow customer engagements). FIRST 90 DAYS - Scope, define SOWs, delivery, and oversight of customer service engagements. - Participate in the creation of reference architectures for key use cases.. - Participate in initiatives to build out and improve the services department's offerings. ONE-YEAR OUTLOOK - Successful delivery and oversight of customer service engagements. - Contribute materially to the build-out of Docker's service offerings across AI, security, and enterprise integration practices. - Institutionalize continuous improvement by providing field feedback including enterprise integration patterns, deployment blockers, and observability gaps to the product team. Docker does not offer visa sponsorship for this role.   Compensation & Equity Canada: CA$238,000– CA$340,000 + equity United States: $171,500 – $245,00 + equity ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Location: Brazil; Peru; Sweden; Colombia; Argentina; Romania; Malta; Slovenia; Lithuania; Czech Republic; Estonia; Hungary; Mexico; Chile; Poland; Bulgaria Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. The Pro Verifications team decides whether a business signing up on the Pro side is who it says it is, and whether we're allowed to onboard it. That means figuring out who actually owns the business, running it against sanctions and watchlists, and doing all of it fast enough that a real customer doesn't lose patience and leave. Every Pro customer hits these systems, so slow or wrong is very visible — and the team is early, which means whoever joins gets to decide how a lot of it works instead of inheriting it. How We Work - We deploy constantly, almost always behind a flag, in pieces small enough to pull back fast. - Security and compliance show up at design time, not as a gate at the end. - Every story is tied to a metric it's meant to move — if work isn't on the board, it doesn't get staffed. - At this level, you're expected to shape these standards, not just work inside them.   THE OPPORTUNITY As a Staff Engineer on Pro Verifications, you'll own the technical direction for how verification is built here — the architecture, the patterns other engineers work inside, and the calls about what we own versus what we lean on a vendor for. You'll be hands-on across the stack, drive out entire classes of recurring failure rather than patching them one at a time, and design the fail-closed and audit behavior that keeps regulators satisfied. This is a high-impact, hands-on technical leadership role for engineers who've built where being wrong has real consequences, and who want to shape a system that stays fast, safe, and defensible as it grows. - Set the shape of the verification services and their contracts across the KYC/KYB flow. - Decide how we abstract KYC and KYB vendors so a bad provider day doesn't turn into an outage. - Design fail-closed behavior and audit trails that hold up under regulatory scrutiny. - Identify the classes of failure that keep recurring and remove them for good. - Write and drive architecture decisions (ADRs), and hold the line on security and compliance at design time, not as a late gate. - Mentor and raise the bar for senior engineers through design reviews, code, and direct feedback. - Be measured on whether verification gets faster, more of it decides itself, fewer decisions are wrong, and the systems stay up — and on whether the team got stronger for you being on it.   WHAT YOU BRING - Around eight years building and running production systems, with a track record of owning a domain's technical direction, not just delivering inside one. - Deep, fluent expertise in Rust, with the versatility to work across TypeScript and React where verification meets the customer. - You've set architecture other people build on, and it held up — you can point to specific classes of failure you designed out, not just incidents you fixed. - You've made teams faster through patterns, tooling, or mentoring — engineers around you got better and shipped more because of calls you made. - You've built where being wrong had real consequences: compliance, payments, security, or anywhere a bad call costs more than a rough user experience. - Strong on distributed systems, service contracts, and secure design — you've integrated third-party APIs that couldn't be trusted, with real timeouts, retries, idempotency, circuit breakers, and backup paths that actually get tested. - Comfortable with, or able to quickly ramp on, gRPC, Temporal, Docker, Kubernetes, Terraform, MySQL/MariaDB, Redis, and GitLab CI.   NICE TO HAVES - Direct experience with KYC, KYB, or fraud work, including integrating providers like Trulioo, Persona, or ComplyAdvantage. - Comfort building with AI in the loop. - Time spent in crypto, fintech, or another space regulators pay close attention to.         Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: New York, NY (HQ); San Francisco, CA Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE You will be a front-line manager to a group of Account Executives (AEs) who will be hunting, pitching, and closing new business for Ramp. You will be responsible for 1:1 coaching, mentoring, and strategy development, working closely with leaders across Sales, Marketing, Product, and the executive team to drive positive outcomes for this segment. As a key member of the sales leadership team, you will have the opportunity to help build and refine Ramp’s sales development motion. WHAT YOU'LL DO - Manage, develop and execute career development and leadership plan for a group of Account Executives and provide daily 1:1 mentoring and coaching - Set and maintain a high-performing culture and morale by overseeing the daily activities and quota performance management of individual AEs to ensure key performance metrics are met - Hire and train new AEs on Ramp’s product, buyer personas, competition, and tools through various methods (ie. role-plays) - Strategize with sales and marketing counterparts on pipeline and prospecting initiatives to meet company objectives - Build dashboards and report on customer and team performance and forecast to senior leadership - Improve team output and efficiency over time by optimizing systems and processes - Build and execute on pipeline with new clients and partners to run the end-to-end sales process - Establish a library of playbook resources for the AE team - Partner with Ops to create and polish existing metrics that evaluate the individual and team’s performance - Represent the AE team cross-functionally with leaders of other departments WHAT YOU’LL NEED - Minimum 5 years of quota carrying sales experience as an individual contributor - Minimum 3 years of experience building and leading successful, high-performing sales teams - Demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies, and history of consistently performing above quota in an outbound sales environment - Passion and excitement for hiring, with a thoughtful approach to team planning and development - Experience working cross-functionally to build successful top of the funnel activities to drive more pipeline; Strong collaboration and influencing skills demonstrated through excellent communication and presentation skills - Ability to articulate contractual, technical, and financial value points to customers, including executive leaders - Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel) and familiarity with email and call automation platforms - Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency NICE TO HAVES - Experience with financial services sales in a full-cycle sales role - Financial services or Fintech experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Home Based - Americas; Home based - EMEA; Office Based - London, UK We are hiring an Internal Auditor, reporting to the CFO. This role covers multiple Canonical corporate entities in several countries. This is a unique opportunity for an astute and forward-thinking professional to build the audit function from the ground up at a profitable, fast-growing technology company. We're looking for someone with a keen interest in technology and how technology is changing the tax profession, who can translate that insight into a modern, effective strategy and hands-on execution. Reporting directly to the CFO, you will design and own internal audit processes that support our global expansion. Your primary challenge will be navigating the complexity of our internal environment, where scale, controls, and automation are priority. You will work with the CFO to establish a scalable and efficient framework fit for a dynamic, global software business. You will also report the status of internal audit to the Audit committee. In our selection process, we prioritize intellect and strategic thinking over years of experience. We are looking for someone with a strong academic background, a professional qualification and demonstrable exposure to a multilayered global operational environment. Location: This role will be based remotely in AMER or EMEA time zones, with an option to office based in London, UK. The role entails Establish, develop and maintain the infrastructure for internal audit: templates, risk registers and reporting cadences. Conduct the end-to-end internal audit cycle. This includes planning, performing walkthroughs, testing controls, and documenting every step with precision. Evaluate global policies and processes to identify gaps and work with process owners to implement scalable improvements. Partner with operational stakeholders to identify areas of elevated risk, execute internal audits, and drive corrective actions. Deliver actionable insights on risk and controls effectiveness to senior leadership. Collaborate with stakeholders on new initiatives to ensure risk mitigation is planned appropriately. Develop risk-based internal audit programs, as well as monitor remediation of identified issues to closure. What we are looking for in you Exceptional academic track record from both high school and university. Undergraduate degree in business, finance, economics, technology or other quantitative field. Fully qualified accountant (ACA, ACCA, CIMA, or equivalent). Prior experience in an internal audit function. Confidence to respectfully speak up, exchange feedback, hold colleagues accountable, and share ideas without hesitation. Track record of going above-and-beyond expectations to achieve outstanding results. The work ethic and confidence to shine alongside motivated colleagues. Professional written and spoken English with excellent presentation skills. Excellent interpersonal skills, curiosity, flexibility, and accountability. Thoughtfulness and self-motivation. Result-oriented, with a personal drive to meet commitments. International travel 2-4 times a year for company events up to two weeks long. Nice-to-have skills Leadership ability. Software or tech industry experience. Public company finance and reporting experience. What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We assess performance and revisit compensation twice annually to ensure we recognize outstanding colleagues. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person. Personal learning and development budget of USD 2,000 per year. Bi-annual compensation review. Company recognition rewards. 40 days annual leave per annum, including public holidays and our All Company holiday periods. Maternity and paternity leave. Team Member Assistance Program & Wellness Platform. Opportunity to travel to new locations to meet colleagues, with Priority Pass for lounge access. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are founder-led, profitable, and growing. Powered by worldwide distributed collaboration since our inception in 2004, we believe tech and business leadership can emerge anywhere. We have no central headquarters. Most of us work from home, but we are exceptionally disciplined about this. We have very high expectations of all colleagues, and are champions of excellence. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Location: Los Angeles, California Workplace: OnSite Who We Are X-LAB is the in-house performance bicycle line by XDS, which has quietly become the world’s largest and most vertically integrated bicycle manufacturer and the largest maker of carbon fiber frames, supplying many of the top brands in cycling and mobility. Today, XDS is quiet no more. XDS launched X-LAB in April 2026 as the global consumer brand to take the industry by storm. Three decades of experience building exceptional bicycles have culminated into a unique line of road, gravel, electric, city, hybrid, and soon mountain bikes that riders and shops can’t stop talking about. X-LAB is the new inflection point for the category. We launched in April 2026 with a full lineup across road, gravel, city, fitness, e-bike, and soon mountain categories, with validation from the highest and most demanding levels of the sport through the XDS Astana Team and a rapidly growing network of dealers. Our ambition is not simply to sell more bikes. It is to make great bikes more integrated, more accessible, and better supported through the independent shops and communities that grow cycling and bring in new riders. That is what makes this moment exciting. Joining X-LAB means shaping a company with unmatched production scale, real engineering R&D depth, and the confidence to earn trust… one rider, one dealer, one product, and one market at a time. Are you ready to ride ahead of the pack? Learn more at https://xds.co/https://xlabbikes.com See an insider’s look of our factory: Youtube Video https://www.youtube.com/watch?v=06SheO5XFsY _____________________________________________________ About the role X-LAB is seeking a customer-focused and technically minded Customer Service Agent to join our growing Support team. You’ll be a primary point of contact for riders and dealers, helping resolve questions about X-LAB bicycles, parts and accessories, warranties, orders,, and services. This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to resolve customer issues and communicate recurring product feedback. This position follows a Saturday-through-Wednesday hybrid schedule, with Thursdays and Fridays off. What You’ll Do - Provide professional customer and dealer support through Zendesk, phone, and website live chat. - Assist with product questions, bicycle setup, technical troubleshooting, warranty inquiries, orders, returns, replacement parts, and product registration. - Conduct inbound and outbound technical support calls with customers and dealers. - Diagnose mechanical, electronic, and product-related issues using approved troubleshooting procedures. - Collect relevant information, photos, videos, serial numbers, and troubleshooting results needed to evaluate support and warranty cases. - Escalate technical, warranty, safety, and product-quality concerns to the appropriate internal teams while maintaining ownership of customer communication. - Accurately document customer interactions, troubleshooting steps, decisions, and resolutions in Zendesk. - Identify recurring product issues and report customer feedback to Product, Engineering, Warranty, and After-Sales teams. - Contribute to Support Center articles, FAQs, troubleshooting guides, templates, and internal knowledge resources. - Meet established service-level expectations, including first-response and resolution targets. - Provide dependable weekend coverage during the assigned Saturday through Wednesday and occasional holiday schedule. You’re a Great Fit With: - 2+ years of experience in customer service, technical support, or a related customer-facing role. - Excellent written and verbal communication skills with strong troubleshooting and problem-solving abilities. - Experience using Zendesk or other customer support platforms. - Being able to work in a Saturday - Wednesday schedule (hybrid) - Strong experience handling customer conversations over email, live chat, and phone. You’re a Spectacular Fit With: - Previous experience working in the bicycle industry, bike retail, or technical bicycle support. - Passion for cycling with strong knowledge of bicycle components, assembly, maintenance, and troubleshooting. - Experience supporting e-bikes, electronic shifting systems, or bicycle warranty programs. Success Metrics - Achieving a 2-hour first-response rate of 90% or higher during business hours. - Achieving a 48-hour resolution rate of 90% or higher for standard customer inquiries and support cases. - Maintaining strong Customer Satisfaction scores through professional, accurate, and empathetic support. - Accurately documenting customer interactions, troubleshooting findings, and resolutions in Zendesk. - Escalating urgent technical, safety, warranty, and product-quality issues promptly. - Identifying recurring product trends and providing actionable feedback to internal teams. - Contributing to continuous improvements in support documentation, troubleshooting processes, and the X-LAB Support Center. _____________________________________________________   Our Compensation and Benefits - Competitive hourly pay - Generous time off policy - Hybrid-remote work with recurring visits to our office space in beautiful Santa Monica, California Equal Opportunity XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.