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Задачи: — Руководить, наставлять и стимулировать ежедневную работу команды по удержанию клиентов. — Контролировать ключевые показатели эффективности (KPI), отслеживать конверсии и обеспечивать выполнение или превышение ежемесячных планов по выручке. — Оптимизировать рабочие процессы звонков, стратегии конверсии и обработку эскалаций клиентов. — Проводить регулярные тренинги, обучение навыкам презентации и оценку эффективности работы. Требования: — Подтверждённый опыт руководства командой удержания клиентов в индустрии Forex / Fintech. — Сильные продажи с глубоким пониманием стратегий удержания и динамики клиентов. — Исключительные коммуникативные, коучинговые и мотивационные навыки. — Готовность работать в ранние утренние смены (05:00 – 14:00) на месте в Лимассоле. — Свободное владение английским языком (дополнительные языки будут преимуществом). Условия: — Работа в офисе в Лимассоле, Кипр. — График работы: понедельник – пятница, 05:00 – 14:00 (ранняя смена). — Полная занятость. — Оплата: базовая зарплата плюс очень высокая комиссионная структура (обсуждается в зависимости от опыта).

Задачи: — максимально снизить отток операторов — построить цифровую экосистему для удаленных сотрудников (чат, личный кабинет) — внедрить геймификацию, чтобы операторы сами хотели пробовать новые проекты и увеличивали часы работы — создать живое комьюнити, где удаленщики из 50+ городов чувствуют себя частью большой команды — продавать операторам идею участия в новых проектах, чтобы они видели в этом вызов, статус и выгоду — разработать новую систему мотивации и нематериального поощрения сотрудников Требования: — опыт работы с удаленными командами от 300 человек на аналогичной позиции — опыт внедрения геймификации, корпоративных порталов — понимание мотивации поколения Z — навык работы с метриками: отток, eNPS, вовлеченность, DAU — умение принимать решения на основе данных — умение выстраивать стратегию и защищать свои решения перед руководством — опыт управления бюджетом (разработка, призывы, мероприятия) — навык использования ИИ для ускорения работы Условия: — 100% удаленная работа — график 5/2, 8-часовой рабочий день — оклад от 100 тыс. рублей по результатам собеседования + бонусы — ресурсы на разработку и внедрение инструментов

Компания Planet VPN — провайдер VPN-сервисов, предлагающий бесплатные и премиальные решения для безопасного и анонимного интернета. Формат работы: удалённая работа (GMT+1 — GMT+5).

Location: Limassol, Cyprus The Retention Manager is responsible for managing and engaging players who have made two or more deposits, with the primary objective of developing high-potential players toward VIP status. The role focuses on increasing repeat activity, strengthening player relationships, and improving long-term engagement through proactive, personalized communication, primarily via outbound calls and email. Key Responsibilities: Manage and engage players who have made two or more deposits. Proactively contact players through outbound calls and email. Build strong player relationships and understand individual preferences and behaviour. Increase repeat activity through personalized communication and relevant offers. Reactivate inactive players and re-engage those showing declining activity. Identify high-potential players and support their progression toward VIP status. Handle player questions, concerns, and objections while maintaining positive engagement. Monitor player activity and identify opportunities to increase engagement and value. Ensure a smooth handover of qualified players to the VIP Management team. Requirements: Previous experience in sales, retention, account management, or a similar customer-facing role. Previous experience in the iGaming industry is preferred. Strong communication, persuasion, and relationship-building skills. A proactive, target-driven, and customer-focused approach. Ability to understand player behaviour and tailor communication accordingly. Fluent English; additional languages such as Portuguese, Italian, French and German are highly desirable. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/110?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

В международной iGaming-компании в Лимассоле открыта позиция CRM / Retention Lead. Кандидату предстоит возглавить команду из примерно 10 специалистов, отвечать за полный цикл управления направлением CRM и удержания клиентов. В задачи входит проведение анализа и оценки текущих процессов, кампаний, сегментации и retention-механик, а также определение приоритетов развития и ключевых показателей эффективности. Необходимо развивать жизненный цикл игрока, включая этапы onboarding, активации, удержания, снижения активности и реактивации. Также требуется совершенствовать сегментацию, персонализацию, бонусные программы, промоакции, программы лояльности и другие механизмы удержания. Важной частью работы станет запуск A/B-тестов, анализ их результатов и масштабирование успешных решений. Кандидат должен уметь работать с ключевыми метриками, такими как Retention, Churn, LTV, ARPU и Conversion. Требуется опыт работы в CRM и удержании клиентов в сфере iGaming, опыт управления командой, навыки организации процессов, расстановки приоритетов и принятия решений на основе данных.

Задачи: — Работа с клиентской базой — Сегментировать клиентов по поведению, статусу и истории взаимодействия — Анализировать клиентов после закрытия кредита и находить возможности для их возврата — Выявлять сегменты с низкой долей повторных обращений — Искать точки роста повторных выдач и увеличения LTV — Работать с клиентскими сегментами на разных этапах жизненного цикла — Анализировать повторные выдачи и возврат клиентов — Выявлять причины снижения retention-показателей — Формировать и тестировать гипотезы для роста повторных выдач и LTV — CRM-коммуникации Требования: — Опыт работы в Retention Marketing, CRM Marketing, Lifecycle Marketing или смежном направлении — Опыт работы с клиентскими базами и сегментацией — Понимание retention, LTV, повторных продаж и клиентского lifecycle — Опыт работы с SMS, Push, Email, мессенджерами или другими CRM-каналами — Умение анализировать эффективность коммуникаций и клиентских воронок — Хорошее понимание маркетинговых метрик — Умение работать с данными и делать на их основе выводы — Системность, внимательность к деталям и самостоятельность — Будет преимуществом: опыт в FinTech, МФО, банковских продуктах, e-commerce, подписочных сервисах или других проектах с высокой долей повторных обращений Условия: — Полностью удалённый формат работы — График 5/2 — Работа с большой клиентской базой и реальными retention-задачами — Возможность напрямую влиять на повторные выдачи, LTV и ключевые показатели бизнеса — Работа на стыке маркетинга, аналитики, CRM и продукта — Возможность развивать retention-направление и предлагать собственные гипотезы

Задачи: — Помогать в запуске CRM-кампаний (Email, SMS, Web Push, Pop-up). — Работать с lifecycle: onboarding, welcome, reload, reactivation. — Проверять и тестировать рассылки перед запуском. — Анализировать базовые CRM-метрики. — Поддерживать Retention-команду в ежедневных задачах. Требования: — Интерес к iGaming, CRM и Retention. — Внимательность и аналитическое мышление. — Базовое знание Excel/Google Sheets. — Английский на уровне чтения документации. Будет плюсом: — HTML/email-верстка. — Знакомство со Smartico или другими CRM-платформами.

Задачи: — Разработка стратегии триггерных коммуникаций (activation, retention, winback) — Построение единой контактной политики и календаря коммуникаций — Разработка мультиканальных сценариев: out-of-app (push и pull, email, SMS) и in-app (pop-ups, баннеры, сторис, тултипы) — Работа с CJM и картой коммуникаций по всему жизненному циклу клиента — Разработка и развитие флоу возврата пользователей из оттока — Построение единого подхода к лояльности: монетарные (промокоды, скидки) и немонетарные (ачивки, механики вовлечения) — Работа с CDP: развитие платформы и постановка требований на доработки — Формирование требований к продукту (по CRM-инструментам) — Развитие ML-моделей (совместно с аналитикой, со стороны бизнеса) — Разработка сценариев досбора контактов и получения согласий (consent management) — Аналитика эффективности: retention, conversion, revenue uplift. Требования: — 3+ года в CRM / lifecycle / retention маркетинге — Опыт работы с триггерными коммуникациями и автоматизацией — Опыт мультиканальных коммуникаций (push, email + желательно in-app) — Понимание CJM и сегментации (RFM или аналог) — Опыт A/B тестирования и анализа эффективности Будет преимуществом: — Опыт работы с CDP (особенно Mindbox или аналогами) — Опыт in-app коммуникаций (баннеры, сторис, pop-ups) — Опыт сбора и обогащения базы контактов — Опыт работы с подписочной моделью. Условия: — Конкурентная заработная плата, годовая премия — Полное соблюдение ТК РФ (оформление, оплата больничных, отпусков и пр.) — Классный, современный офис в шаговой доступности от метро Киевская — Гибридный или удаленный формат работы и гибкое начало рабочего дня по согласованию с руководителем — Гибкие льготы "Aladdin" — Рабочая техника, дополнительный монитор и прочие девайсы для комфортной работы — Расширенная ДМС программа со стоматологией и страховка для выездов за рубеж — Посещение профильных конференций — Бесплатная подписка на сервис корпоративных скидок BestBenefits — Подписка на START, доступная на пяти различных устройствах.

Location: Europe We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. People make a difference in the big game, we may help to find the right ones. Currently, we are looking for a Customer Success & Retention Manager for RNK Health. Location: Remote Job Type: Full-Time Working hours: 2:00 PM–10:00 PM UTC+3 (EEST) About our client RNK Health is a fast-growing telehealth brand. We help people get treatments like NAD+, sermorelin, tirzepatide, semaglutide, and B12 — prescribed by licensed providers and shipped to their door. We run our own ads, our own funnels, and our own sales and support team. What this job is You own everything that happens after the first purchase — keeping customers, winning them back, supporting them, and protecting our name. You run three teams (support, retention, and winback) through their supervisors, and you own their results: retention, refunds, CSAT, and brand reputation. If churn drops and lifetime value climbs, that's you. If refunds spike or our reviews tank, that's also you. This is a strategic leadership role — you're leading leaders, not working tickets yourself. You set the targets, build the programs, and scale the teams; your supervisors run the day-to-day. You partner with the Sales Director, who owns acquisition — you own the customer once they're ours. What you'll own - The teams (support, retention, winback). Own the results of all three through their supervisors. Set clear targets, run your leaders, and build the structure to scale headcount as we grow — global workforce management, staffing, scheduling, and coverage. - Retention and churn. Own the retention metrics end to end — churn rate, retention by cohort and by product, save rate, and lifetime value. Know why customers leave, build the plays to keep them, and prove the plays work. - Refunds. Own the refund rate and the drivers behind it. Cut the refunds that come from bad fit or bad experience — and know the difference between a refund problem and a healthy cancellation. - Winback. Own the winback engine — the offers, the cadence, and the results. Turn churned customers back into paying ones, and know the ROI of every winback offer by product. - CSAT and support quality. Own CSAT and support quality — response times, resolution, and tone. Support is the front line of the brand; keep it fast, human, and on-message. - Loyalty and lifetime value. Build and own loyalty programs, referrals, and lifecycle plays that raise LTV and make customers stick. - Brand reputation. Own how we look to the outside world — reviews (Trustpilot and others), ratings, and public feedback. Drive real reviews the right way (never fake ones), respond to the bad ones, and protect the brand. - Tools. Own the support and retention stack — Zendesk today, plus whatever we need to add. Configure it, keep it clean, and make sure it gives you the numbers to run the teams. - Staying legal. We're healthcare — support, retention, and winback all touch patients. Every message and offer follows health privacy rules (HIPAA), subscription and cancellation disclosure rules, and honest review/advertising rules (no fake reviews, no claims we can't back up). You work closely with compliance. Who we're looking for - Five or more years in customer success, retention, or support leadership, with two or more leading other leaders (managing supervisors or team leads) - You've owned retention, churn, or LTV as a number and moved it — with the data to prove it - You've scaled a support or CS team through growth, not just run a steady-state one - You're comfortable living in the data — churn cohorts, refund drivers, CSAT — and can prove a change worked - You've run a winback or save program and know the ROI of your offers - You understand brand reputation and review platforms, and you play it straight - You know Zendesk (or a comparable support platform) well enough to configure it yourself Nice to have - Experience in telehealth, supplements, weight loss, or another subscription health business - Experience with Zendesk, Trustpilot, or a loyalty/retention platform - You've built a loyalty or referral program from scratch - Comfort partnering with sales and operations functions First 90 days - Days 1–30: Learn the product and customer journey, sit in with support, retention, and winback, audit our retention, refund, and CSAT numbers, and hand us a written list of where we're bleeding customers and revenue. - Days 31–60: Set targets for each team, tighten the winback offers, and launch your first retention or refund-reduction play. - Days 61–90: Show a measurable move in retention or refunds, a plan for a loyalty program, and a staffing and scaling plan for the next quarter. How to apply Send your resume plus a short note answering two questions: - Describe a time you moved a retention or churn number. What did you change, and what were the numbers before and after? - Refunds are climbing month over month. Walk us through how you'd find the cause and your first three moves.

About Upsun (formerly Platform.sh): Upsun is a cloud application platform designed for hybrid teams where AI agents write and test code and humans focus on problem-solving. It offers predictable performance, secure and compliant environments, real-time observability, fast cloning and provisioning, and AI-ready features. The company supports a global remote workforce and values curiosity, innovation, and collaboration. Impact of a Customer Retention Manager: As a Customer Retention Manager, you will protect and grow revenue across a high-volume portfolio of customer accounts through proactive human outreach and health monitoring. You will build relationships at scale, catch risks early, and ensure renewal conversations are natural and low-friction. You will work within workflows, health scoring, automation, and segmentation to scale retention effectively. Reporting to the VP of Customer Success, you will collaborate with Sales, Customer Success, Product, Data, and GTM teams to inform retention strategy and engagement models. What to expect: — Manage a rolling pipeline of customer renewals, initiating conversations ahead of contract expiration and driving accounts to close. — Help build and improve scalable retention and renewal workflows using Salesforce and integrated tools. — Own direct outreach to smaller and long-tail accounts by proactively building relationships. — Contribute to designing customer lifecycle journeys, engagement triggers, and tech-touch motions. — Use customer health scoring frameworks to identify at-risk accounts early and develop save strategies. — Support implementation of automated outreach, lifecycle campaigns, and renewal risk workflows, and identify opportunities to leverage AI and automation. — Negotiate pricing, contract terms, and multi-year agreements within company guidelines. — Partner with Customer Success Managers and Account Executives to identify and close upsell and cross-sell opportunities during renewals. — Collaborate closely with internal teams to support retention strategy and customer engagement. What you bring: — Experience managing a rolling renewal pipeline and engaging customers ahead of contract expiration. — Commercial negotiation skills for pricing, contract terms, and multi-year agreements. — Ability to identify at-risk accounts early and collaborate on save strategies. — Hands-on experience with Salesforce or similar CRM, including operational workflows or lifecycle processes. — Solid understanding of customer health scoring, lifecycle automation, and retention strategy. — Proven ability to identify upsell and cross-sell opportunities in partnership with CSMs and Account Executives. — Comfort operating across customer-facing engagement and systems/process design conversations. — Commitment to continuous improvement and seeking better ways to engage customers and support scalable operations. Where we hire: Remote work with focus on candidates located in the UK, France, Spain, Germany, or Canada. No visa sponsorship available; candidates must be authorized to work in these countries. How we hire: Four video interviews via Google Meet: Talent Acquisition (45 min), Hiring Manager (60 min), Team (60 min), Executive (45 min). Background checks required. What we offer: — A product with positive impact as a proud B Corp. — Recognized workplace by Forbes and France’s Best Workplaces for Women. — Flexible, open, and inclusive culture valuing employee voice. — Global diverse team. — Benefits including flexible PTO, comprehensive healthcare (UK, Canada, France, Spain, USA), company stock options, professional development budget, office equipment budget, wellness budget, annual team gatherings, internet reimbursement, inclusive parental leave, and remote work travel program. You belong here: Upsun celebrates diversity and fosters an inclusive, equitable, and supportive workplace. Accommodations are available during the hiring process to ensure accessibility and comfort.

Location: Strava SF; Strava New York Workplace: Hybrid ABOUT STRAVA Strava is the app for active people. With over 200 million athletes in more than 185 countries, it’s more than tracking workouts—it’s where people make progress together, from new habits to new personal bests. No matter your sport or how you track it, Strava’s got you covered. Find your crew, crush your goals, and make every effort count. Start your journey https://www.strava.com/subscription with Strava today. Our mission is simple: to motivate people to live their best active lives. We believe in the power of movement to connect and drive people forward. About This Role Strava's Retention team is responsible for reinforcing ongoing subscription value, from renewal to feature adoption, through lifecycle marketing and experimentation. As Product's GTM velocity has grown, so has the need for a dedicated bridge between Product Marketing (PMM) and Lifecycle Marketing, so that new launches can be supported by one-off activations, as well as integrated into lifecycle programs. This role owns that bridge. You'll represent Retention across GTM alignment forums with PMM, MarTech, and Data, translating GTM briefs into scoped plans, targetable audiences, and experiment designs, and project managing each launch from creative handover through post-campaign analysis. You'll partner closely with individual lifecycle marketers to route GTM opportunities into existing lifecycle programs where it makes sense, and to build new, repeatable ones where it doesn't. You're the first dedicated hire in this new pod, so you'll be hands-on from day one: running launches end to end, building them yourself in our martech stack, and shaping the first working version of the playbook as you go. We follow a flexible hybrid model that translates to more than half of your time on-site in our San Francisco or New York City office, three days per week. What You'll Do: - Represent Retention in ongoing GTM alignment forums across PMM, MarTech, and Data, owning brief intake and early-stage scoping so success metrics are defined before a GTM kicks off. - Drive the GTM channel strategy and experimentation plan end to end: align stakeholders, confirm launch dates and experimentation design, review first-round creative, and manage the project from creative handover through post-campaign analysis. - Translate GTM briefs into targetable audience lists, partnering with MarTech to identify what's available and close data gaps, so PMM can size launches accurately. - Design and run incremental A/B tests on GTM campaigns, defining success metrics and mapping results against PMM's and Retention's learning agendas. - Meet regularly with lifecycle marketers to understand their quarterly goals and surface GTM opportunities in that context, handing off strategic ownership on higher-tier programs to the marketer who owns that history, and owning execution directly on lower-tier tests. - Bridge Product Engineering, PMM, and MarTech tooling (Iterable, Braze, Kevel) to enable the right data into comms systems, and build, QA, and launch GTM campaigns in our martech stack. - Apply PMM's tiering structure to run launches consistently, log results against a shared benchmark set so comparing campaigns stops being one-off reporting, and informs how the next launch gets scoped. - Support seasonal and brand-led campaigns (e.g., major marathon upsells, gifting and family plan moments, back-to-school promotions) with owned-channel strategy and execution. What You'll Bring to the Team: - 4-6 years of hands-on experience across growth, lifecycle, or product marketing, with fluency in both worlds: you can shape briefs collaboratively with PMM and connect GTMs into existing lifecycle programs - A track record of designing and running experiments: defining success metrics, structuring fair tests, and translating results into clear recommendations. - Excellent project management skills: you can manage multiple concurrent launches end to end and keep cross-functional partners aligned on timelines and dependencies. - Experience partnering with data or engineering teams to translate marketing briefs into targetable audiences and flag data gaps early. - A builder's mindset: you're motivated by setting something up from scratch and improving it launch over launch. - Hands-on experience building and QAing campaigns in marketing automation or ad-serving platforms (such as Iterable, Braze, or Kevel). - Familiarity with subscription or freemium business models is a plus. How This Role Grows The role is deliberately hands-on to start: you'll be running launches, building them yourself, and finding out what works. As the pod matures, so does the scope — from running each launch yourself to owning the system others run them through. That means codifying how GTMs get executed and measured, turning one-off activations into a repeatable playbook, and holding senior relationships across Product and PMM directly. It's a path we've mapped rather than implied, and part of why we're hiring this role now rather than later. For more information on benefits, please click here https://docs.google.com/document/d/e/2PACX-1vTkFMPz3eCjd0FgQ28VWnK4d2BEnzGyaSFGwATR-dQdBb9HxZgay6kboqnT0-V-qaBDzSvYIzI76vT5/pub.   WHY JOIN US? Movement brings us together. At Strava, we’re building the world’s largest community of active people, helping them stay motivated and achieve their goals. Our global team is passionate about making movement fun, meaningful, and accessible to everyone. Whether you’re shaping the technology, growing our community, or driving innovation, your work at Strava makes an impact. When you join Strava, you’re not just joining a company—you’re joining a movement. If you’re ready to bring your energy, ideas, and drive, let’s build something incredible together. Strava builds software that makes the best part of our athletes’ days even better. Just as we’re deeply committed to unlocking their potential, we’re dedicated to providing a world-class, inclusive workplace where our employees can grow and thrive, too. We’re backed by Sequoia Capital, TCV, Madrone Partners and Jackson Square Ventures, and we’re expanding in order to exceed the needs of our growing community of global athletes. Our culture reflects our community. We are continuously striving to hire and engage teammates from all backgrounds, experiences and perspectives because we know we are a stronger team together. Strava is an equal opportunity employer. In keeping with the values of Strava, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. California Consumer Protection Act Applicant Notice https://docs.google.com/document/d/e/2PACX-1vSc8y6On4NlP5s12hf4kmWe_pvenVyQ78TbtVaz_clROhj9ADQ6kY4YScglBIuY2joKFKalOReX7vP_/pub

Location: Amsterdam; Belgium; Netherlands; UK; Spain; Georgia; Greece; Brazil; Bosnia; Poland; Portugal Workplace: Remote We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers and we're building the next generation of retention experts from the ground up. This is your way in. This is an entry-level role into email retention - steep learning curve, real ownership from day one, and a clear runway into owning your own client strategy as a more senior Retention Manager down the line. We're a remote-first company, so you're free to work whenever suits you best, just make sure you're online from 12–5pm CE(S)T so we can stay in sync with the team and clients. Please only apply if you can commit to this. What you'll do: 1. Own copywriting for pod accounts (5-6) based on the strategy set by your pod's Senior RM 2. Keep projects on track: status updates, chasing approvals, day-to-day sequencing 3. Contribute ideas to account strategy and start building your own strategic instincts, working closely with your Senior RM 4. Pull and format reports so your Senior RM can turn them into decisions 5. Spot blockers or delays before they become a client's problem What we're looking for (non negotiable): 1. Solid experience with Dutch email copywriting: you know how to write copy that gets a response 2. Agency experience 3. First experience with project management: you can keep tasks, approvals and deadlines organized without things slipping 4. Reliability: you deliver what you promise, without needing to be chased 5. You own your mistakes and actually apply feedback, instead of just nodding along 6. Genuine hunger to grow into strategy and account ownership - this role is a launchpad, not a landing spot 7. You can commit to work from 12–5pm CE(S)T 8. Dutch native level What you'll get: 1. Competitive salary 2. Generous paid time off 3. Fully remote - work from wherever you do your best work 4. A real, structured growth path from Associate → Retention Manager → Senior Retention Manager 5. Access to all tools, data, courses and coaches you need to get there 6. Direct access to founders of the fastest growing e-commerce brands worldwide This is for you if: - You're early in your career and want to learn from people actually doing the work, not a Udemy course - You want to earn your way into owning strategy, not have it handed to you - You take pride in the details nobody else notices until they go wrong This is not for you if: - You want to jump straight into strategy without putting in the reps - You need constant direction to know what to do next Speak soon ❤️ 🔥

Location: London, United Kingdom; München, Germany; Göppingen, Germany; Porto, Portugal; Berlin, Germany Workplace: hybrid TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Responsibilities We are looking for a VP, Customer & Retention Marketing to build and scale our programmatic approach to customer engagement across a global base of 500,000+ SMB/long-tail customers. This is a unique opportunity to own the full post-sale customer journey for a segment that is not covered by dedicated Customer Success Managers — designing scalable, data-driven programs that combine the discipline of programmatic CSM with the craft of retention and lifecycle marketing. You will lead and grow a team responsible for onboarding, adoption, retention, and expansion (upsell/cross-sell) across our entire customer base, partnering closely with Product to shape the post-sale experience and reduce churn at scale. CSM coverage, build programmatic customer success at scale: Design automated, segmented onboarding programs that drive activation and time-to-value without human touch. Reduce churn: Develop early-warning and intervention programs (lifecycle campaigns, in-app messaging, email, health scoring) to identify at-risk accounts and drive proactive retention. Drive expansion revenue: Identify monetization opportunities and turn them into programmatic execution. Plan and execute upsell and cross-sell campaigns across segments, channels, and lifecycle stages. Partner with Product: Work hand-in-hand with Product Management and Product Marketing to influence roadmap, in-product messaging, and self-serve journeys that improve retention and reduce friction. Build and lead a team: Hire, develop, and scale a Customer & Retention Marketing team, establishing clear ownership across onboarding, lifecycle, retention, and expansion. Segment and personalize at scale: Build data-driven segmentation (by industry, usage, tenure, geography, revenue tier) to enable relevant, automated communication across the customer lifecycle. Own the metrics that matter: Define and be accountable for retention/renewal rate, net revenue retention (NRR), churn rate, expansion revenue, and program-level engagement metrics. Leverage marketing automation & CRM/CS tooling: Own the tech stack (e.g., marketing automation, CDP, in-app messaging, CS platforms) to enable scalable, triggered, and behavior-based communication. Global orientation: Adapt programs for regional, linguistic, and cultural nuances across a worldwide customer base. Requirements 8+ years in B2B SaaS/software marketing, with significant experience in customer marketing, lifecycle marketing, retention marketing, or programmatic customer success. Proven track record building and scaling retention/expansion programs for large, long-tail customer bases (ideally without 1:1 account coverage). Experience owning churn reduction and NRR/expansion as core KPIs. Proven experience operating at significant commercial scale, ideally with responsibility for customer retention and growth across a customer base or business representing €200M+ in annual revenue. Strong understanding of customer lifecycle management, segmentation, and marketing automation for B2B audiences. Experience partnering cross-functionally with Product and/or Customer Success leadership. People leadership experience — building, managing, and developing marketing teams. Analytical rigor: comfortable with cohort analysis, churn modeling, and campaign performance measurement. Experience operating in a global, multi-region customer environment. Excellent English communication skills; additional languages a plus. Experience in high-volume, transactional or subscription-based B2B software businesses. Familiarity with product-led growth (PLG) motions and self-serve customer journeys. Experience with CS platforms (e.g., Gainsight, Vitally, Totango) and marketing automation tools (e.g., HubSpot, Marketo, Braze, Iterable). What we offer Onsite Onboarding in our HQ office for an optimal start Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews Premiums for the private pension plan ( BAV ) up to the maximum amount are topped up by TeamViewer Public transport friendly offices Option to lease an e-bike (Germany only) Special terms for local gyms Access to Corporate Benefits platform with many discounts Regular Team events and company-wide celebrations Open door policy , no dress code rules, frequent all Hands and Leadership Lunches Hybrid and Flexible work time Work From Abroad Program allowing up to 40 days of work outside your contracting country We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us! TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Location: Kuala Lumpur, Malaysia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth. Senior Executive, Global Retention About the Role Our client is a fast-growing player in the financial trading sector and is seeking a Senior Executive, Global Retention to help shape how they retain and grow their global client base. In this role, you will build global retention toolkits that empower local markets to drive trading revenue from existing clients. If you're passionate about CRM, lifecycle marketing, and turning data into actionable strategies, this is an exciting opportunity to make a global impact. Key Responsibilities Retention Program Management Develop and execute global retention programs across the customer lifecycle, including active trader growth, churn prevention, and dormant client reactivation. Campaign Execution Drive omni-channel campaign planning and execution across multiple customer touchpoints. Partner with CRM, content, and design teams to ensure timely and high-quality campaign delivery. Performance & Insights Track and report on key retention KPIs. Evaluate campaign and customer journey performance. Provide actionable recommendations to continuously improve retention initiatives. Market Intelligence Conduct regular market research and competitor analysis to identify trends, opportunities, and areas for optimization. Stakeholder Partnership Serve as the key liaison between global and local markets. Support campaign localization, facilitate best-practice sharing, and contribute to ad hoc strategic projects. Qualifications Bachelor's degree in Marketing, Business, Communications, e-Commerce, or a related field. At least 3 years of experience in retention, loyalty, CRM, or lifecycle marketing. Experience in, or a strong interest in, the financial trading or FinTech industry is highly preferred. Hands-on experience with CRM, marketing automation, and MarTech platforms. Strong analytical skills with a commercial mindset and the ability to translate data into actionable insights. Creative, self-motivated, and able to thrive in a fast-paced, global environment. Excellent written and spoken Mandarin (or Cantonese) and English.