Senior Executive, Global Retention

Location: Kuala Lumpur, Malaysia Company Description Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange. With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint. The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth. Senior Executive, Global Retention About the Role Our client is a fast-growing player in the financial trading sector and is seeking a Senior Executive, Global Retention to help shape how they retain and grow their global client base. In this role, you will build global retention toolkits that empower local markets to drive trading revenue from existing clients. If you're passionate about CRM, lifecycle marketing, and turning data into actionable strategies, this is an exciting opportunity to make a global impact. Key Responsibilities Retention Program Management Develop and execute global retention programs across the customer lifecycle, including active trader growth, churn prevention, and dormant client reactivation. Campaign Execution Drive omni-channel campaign planning and execution across multiple customer touchpoints. Partner with CRM, content, and design teams to ensure timely and high-quality campaign delivery. Performance & Insights Track and report on key retention KPIs. Evaluate campaign and customer journey performance. Provide actionable recommendations to continuously improve retention initiatives. Market Intelligence Conduct regular market research and competitor analysis to identify trends, opportunities, and areas for optimization. Stakeholder Partnership Serve as the key liaison between global and local markets. Support campaign localization, facilitate best-practice sharing, and contribute to ad hoc strategic projects. Qualifications Bachelor's degree in Marketing, Business, Communications, e-Commerce, or a related field. At least 3 years of experience in retention, loyalty, CRM, or lifecycle marketing. Experience in, or a strong interest in, the financial trading or FinTech industry is highly preferred. Hands-on experience with CRM, marketing automation, and MarTech platforms. Strong analytical skills with a commercial mindset and the ability to translate data into actionable insights. Creative, self-motivated, and able to thrive in a fast-paced, global environment. Excellent written and spoken Mandarin (or Cantonese) and English.