Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As a Staff Program Manager on the Customer Experience (CX) Operations & Programs team, you’ll lead strategic, cross-functional initiatives that strengthen customer engagement and turn customer insight into action. You’ll bring structure to complex priorities, improve how teams plan and execute, and help connect customer feedback to better experiences, product decisions, adoption, retention, and advocacy—advancing 1Password’s mission through meaningful customer impact. Reporting to the Senior Manager, Operations & Programs, this role is remote in Canada or the United States, with a preference for Eastern Time.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
- 6+ years of experience in program management, operations, strategy and operations, or a related field, including work on customer-focused programs.
- Experience leading complex, cross-functional initiatives from initial scope through implementation, adoption, and transition to ongoing ownership.
- Ability to create structure from ambiguity, right-size processes, manage competing priorities, and move work forward with sound judgment.
- Strong executive presence and communication skills, with the ability to present recommendations, tradeoffs, risks, and decisions to stakeholders at all levels.
- Experience influencing partners without formal authority and aligning teams with different priorities, working styles, and levels of technical knowledge.
- Demonstrated experience using AI-enabled tools and automation to improve research, analysis, planning, communication, workflow execution, or operational efficiency.
- Preferred: Experience in Customer Success, customer engagement, Voice of Customer, customer advocacy, customer insights, customer content, digital engagement, or customer education. Familiarity with tools such as Asana or Notion, or a project management certification, is also helpful.
What you can expect:
- Lead strategic programs across customer engagement, including Voice of Customer, customer content, advocacy, and related initiatives.
- Establish clear plans, owners, milestones, dependencies, success measures, and operating rhythms that improve visibility and execution.
- Build scalable ways to collect, synthesize, and activate customer feedback, connecting insights to decisions, communications, and measurable improvements.
- Lead cross-functional initiatives that improve customer journeys, handoffs, feedback loops, and other important moments across the customer lifecycle.
- Partner with Customer Experience, Go To Market (GTM), Product, Engineering, Revenue Operations (RevOps), and other teams to manage tradeoffs and deliver shared outcomes.
- Present concise, recommendation-led updates in team meetings, company forums, and executive discussions.
- Support rollout, communications, enablement, and adoption for new programs, processes, tools, and ways of working, while identifying opportunities for simplification and automation.
USA-based roles only: The annual base salary for this role is between $131,000 USD and $190,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $110,000 CAD and $160,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote
Workplace: Remote
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We are hiring a Senior IT Systems Engineer to own the identity, authentication, and automation layer of Baseten’s internal IT environment. You will design and maintain how employees access every system at the company, from the day they’re hired to the day they leave.
This is a senior individual contributor role focused on engineering, not frontline support. You will lead our Okta environment, build automated workflows that replace manual IT processes, and partner closely with Security to enforce access controls as we scale. You will also serve as a technical escalation point for the IT Support team on complex identity and systems issues.
This is a hybrid role based out of our San Francisco or New York office, following our standard policy of three days per week in person.
RESPONSIBILITIES
- Own the architecture, configuration, and ongoing administration of Okta, including SSO, MFA, authentication policies, group structure, and application integrations
- Lead the ongoing Okta migration and integration of new and existing applications via SAML, OIDC, and SCIM
- Design and build automated joiner, mover, and leaver workflows across HRIS, Okta, Google Workspace, MDM, and SaaS applications
- Develop automation using Okta Workflows, REST APIs, and scripting to eliminate manual IT processes
- Implement and maintain role-based access control, least-privilege access models, and periodic access reviews in partnership with the Security team
- Integrate identity with endpoint management to support device trust and compliance enforcement
- Support compliance requirements such as SOC 2 through access controls, audit evidence, and documentation
- Write and maintain technical documentation, runbooks, and architecture diagrams for identity and automation systems
- Serve as an escalation point and technical resource for the IT Support team
REQUIREMENTS
- 6+ years of experience in IT systems engineering, identity engineering, or a related role
- Deep hands-on experience administering Okta, including Okta Identity Engine, Okta Workflows, authentication policies, and lifecycle management
- Strong working knowledge of SAML, OIDC, SCIM, and MFA implementations
- Proficiency in at least one scripting language (Python, Bash, or PowerShell) and experience working with REST APIs
- Experience administering Google Workspace and an MDM platform (e.g. Kandji or Jamf)
- Track record of designing and delivering automation that measurably reduced manual IT work
- Working knowledge of security and compliance frameworks such as SOC 2
- Clear written and verbal communication, including the ability to document systems for both technical and non-technical audiences
NICE TO HAVE
- Okta certifications (Certified Professional, Administrator, or Consultant)
- Experience managing identity or SaaS configuration as code (e.g. Terraform)
- Experience with AWS IAM or cloud identity
- Experience at a high-growth startup
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Madrid, Spain
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
We are looking for a Integrated Marketing Manager to join our team in Spain!
Are you a master storyteller with a knack for turning ideas into powerful messaging? Do you thrive in a fast-paced, global environment where communication shapes brand perception and drives engagement? We’re looking for a Global Communications Manager to craft compelling narratives, elevate our brand presence, and create meaningful connections across audiences. If you're a strategic thinker with a passion for storytelling, innovation, and impact, this is your opportunity to make a difference—let’s talk!
What you'll do:
Write and edit social media content for Aleph’s channels, including posts, captions, carousels, short video scripts, and campaign copy, adapted to each platform and audience (global, regional, and local).
Support regional marketing managers with ready-to-adapt PR and content toolkits, copy reviews, and localization guidance.
Review press releases for clarity and key messaging, help regional marketing managers prepare them, and turn announcements into engaging social, email, and internal communications content.
Write and optimize email marketing programs, including newsletters, campaign emails, and nurture sequences. You’ll own subject lines, preview text, and CTAs, A/B testing them to improve open, click, and conversion rates.
Incorporate AI tools across the content workflow, from research and initial drafting to localization and variant testing.
Manage the integrated content calendar day-to-day across social, email, web, and the marketing intranet.
Apply our brand voice and tone guidelines, ensuring website copy, presentations, and sales materials remain consistent.
Monitor social listening, respond to community engagement, and identify potential reputational risks early.
Track social and email performance metrics (engagement, views, open rates, CTR, conversions) and translate insights into actionable recommendations.
What you need for this role:
5+ years of experience in content marketing, PR, communications, or integrated marketing.
Bachelor’s degree in communications, public relations, marketing, or a related field.
Proven expertise in developing and executing communication strategies, including content for social media, employee-generated content (EGC), email, and internal communications (comunicación interna).
Solid understanding of PR materials (press releases, Q&As, media kits, etc.), including their structure, newsworthiness, and how to craft compelling headlines and leads. PR agency experience is strongly preferred.
Experience using content and PR tools, media monitoring solutions, content management systems, and analytics platforms (e.g., Salesforce Marketing Cloud, eClincher, PR Newswire).
Native-level English proficiency with exceptional writing, editing, and presentation skills, able to transition seamlessly from a punchy 150-character post to long-form content while maintaining brand voice.
A systems mindset focused on building scalable, localizable, and measurable content strategies rather than chasing short-term trends.
Strong organizational and interpersonal skills to collaborate effectively across cross-functional teams and time zones.
Hands-on experience leveraging AI tools (e.g., Claude, ChatGPT, Gemini) to create and adapt content, paired with strong editorial judgment on where human oversight is essential.
Comfort with data, with a proven ability to derive actionable business insights from performance dashboards.
What will make us really love you:
You have a creative mindset and a passion for storytelling that captivates audiences.
You excel at turning complex messages into engaging, clear content for diverse audiences.
You’re a natural relationship-builder, fostering trust with stakeholders at all levels.
You bring strategic thinking and can pivot quickly in a fast-changing landscape.
You love analyzing trends, insights, and data to continuously optimize communication efforts.
You’re a proactive problem solver who thrives in high-pressure situations.
What you'll love about us:
We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.
We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.
Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.
At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.
#ALEPH
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Hybrid - San Francisco
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the Role
You’ll lead the engineering team responsible for Vercel for Platforms. This product enables companies to build their own platforms on Vercel, from AI app builders and coding agents to SaaS products serving thousands of customers. We provide the infrastructure to programmatically deploy and run their customers’ applications, with custom domains, tenant isolation, and a seamless developer experience. This team is strategic to Vercel’s growth. Winning a platform means powering the applications and businesses built on top of it.
We’re looking for an engineering leader to own this horizontal team. While the team is intentionally small, the scope spans deployment infrastructure, domains, identity, billing, observability, and developer tooling. It’s a deep systems and scale challenge: evolving Vercel to support platforms managing millions of tenants and applications while making that complexity feel simple. This role combines cross-team coordination, technical direction, product judgment, and broad organizational influence to shape a strategic growth engine for Vercel
This position is hybrid based in SF
What You Will Do:
Build and grow a high-performing team of engineers through hiring, coaching, mentorship, and thoughtful career development.
Foster a culture of ownership, collaboration, and high engineering standards while creating an environment where engineers can do their best work.
Partner closely with Product, Design, and other engineering teams to define roadmap priorities and execute against ambitious product goals.
Occasionally review and contribute code to stay close to the technology and unblock the team when needed.
Drive operational excellence through strong engineering processes, incident management, and continuous improvement.
Balance short-term product delivery with long-term investments in technical quality and platform scalability.
About you:
8+ years building and operating large-scale platforms or multi-tenant systems
5+ years managing engineers
Strong technical foundation. You can review system designs, understand data model challenges, and evaluate infrastructure tradeoffs
Proven ability to translate business goals into technical strategy and drive cross-org alignment
Track record establishing trust, psychological safety, and clear expectations; skilled at timely, candid feedback
Strong facilitator in technical conflict. You listen, synthesize, decide, and bring the team with you
Clear communicator who sets expectations, gives direct feedback, and builds trust across teams
Benefits & Compensation:
Competitive compensation package and stock options.
Comprehensive, inclusive healthcare package.
Opportunities for mentorship and professional growth, including attendance at industry events.
Flexible Time Off with a recommended minimum of four weeks per year, plus paid holidays.
Remote-friendly culture with teammates across multiple time zones.
Dedicated equipment and work-from-home budget to help you create an effective workspace.
The San Francisco, CA base pay range for this role is 262,000-348,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
As a Senior Technical Solutions Consultant, you'll play a key role on our Global Support team, helping customers solve complex technical challenges across CaptivateIQ's platform. You'll take ownership of challenging issues involving calculations, configuration, data modeling, integrations, and product functionality.
• Анализировать сложные наборы данных для поиска трендов, паттернов и точек роста. • Проектировать, создавать и поддерживать автоматизированные дашборды и отчеты.
Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As part of 1Password’s Strategic Operations team, you’ll lead cross-functional initiatives that turn complex business priorities into clear plans, coordinated execution, and measurable results. You’ll work with senior leaders and teams across the company to advance priorities such as international expansion, high-priority customer programs, corporate crisis management, and planning. By helping the organization execute with greater clarity and consistency, you’ll contribute to 1Password’s mission of making security simpler and more accessible. Reporting into the Director, Strategic Operations, this role is remote in the United States or Canada.
How we’re using AI today
On the Strategic Operations team, we’re using AI to cut through complexity, stay aligned, and move quickly. AI supports how we manage and execute programs by bringing together signals from across the business and turning them into decision-ready summaries, project plans, and executive briefs. We expect every team member to build at least one AI-powered workflow, and we’re committed to growing together through shared best practices, regular learning sessions, and team resources as we scale and collaborate across 1Password.
This is a remote opportunity within Canada and the US.
What we're looking for:
• 7–9+ years of experience in strategic operations, business operations, program management, or a related field, with a track record of delivering complex initiatives.
• Experience leading cross-functional programs and influencing senior or executive stakeholders without direct authority.
• Strong ability to translate broad objectives into practical plans, roadmaps, decisions, and measurable outcomes.
• Sound judgment and confidence working through ambiguity, resolving dependencies, and constructively challenging assumptions when needed.
• Strong analytical, communication, and presentation skills, including the ability to turn data into clear recommendations and concise status updates.
• Experience managing multiple stakeholders and priorities while maintaining accountability from planning through delivery.
• Experience in Software as a Service (SaaS), cybersecurity, technology, product operations, or a similarly fast-moving environment, along with experience using Artificial Intelligence (AI) tools or workflow automation to improve operational efficiency.
What you can expect:
• Build and manage programs that improve service and outcomes for high-priority customer accounts.
• Support company planning, Quarterly Business Reviews (QBRs), objective tracking, and other operating rhythms that help leaders make informed decisions.
• Create clear roadmaps, status reports, risk assessments, and recommendations that improve visibility and accelerate decision-making.
• Bring teams together to resolve blockers, align priorities, manage change, and deliver shared outcomes.
• Use modern tools, including AI-assisted analysis and workflow automation, to generate insights, identify risks and dependencies, and scale program execution.
USA-based roles only: The annual base salary for this role is between $171,000 USD and $248,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $147,000 CAD and $213,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Romania; Malta; Czech Republic
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
You will play a key role in delivering a world class, 6 star experience to new clients during their early journey with Kraken. As part of a high performing, round the clock team renowned for its commitment to client care and industry leading security, you'll ensure every client feels supported from day one, and that any barriers to their success are proactively removed.
This role offers a fixed term contract, for the duration of 6 months.
THE OPPORTUNITY
- Manage client onboarding and verification, including KYC document review and validation, as well as funding and general inquiries via email and live chat
- Guide existing clients through document resubmission and re-verification during remediation initiatives
- Identify and escalate potential risks or suspicious documentation to the appropriate teams
- Address client questions on application status, account upgrades, and verification requirements with clear, timely communication
- Assist clients with fiat funding and withdrawals, ensuring smooth, compliant transactions
- Communicate relevant marketing initiatives and regional promotions in line with Kraken's guidelines
- Maintain accurate client information and adhere to AML/CTF policies and QA/Risk Management frameworks
- Collaborate cross-functionally, using client and operational feedback to continuously improve onboarding and support workflows
WHAT YOU BRING
- 2+ years of experience in a customer service or business support role where you have proven to be a pro at delivering a 5 star experience. This can be within retail, hospitality, or a customer service center
- You must be willing to work shifts on a 24/7 rotating schedule, including evenings and weekends
- Strong knowledge of and passion for cryptocurrency and the digital asset industry
- Understanding of CSAT drivers, dissatisfaction factors, and NPS metrics
- Quick to grasp new concepts, systems, and process changes, and skilled at explaining complex procedures clearly to clients and internal stakeholders
- Exceptional attention to detail, with strong workflow accuracy and process adherence
- Highly organized, with excellent time management across multiple priorities in a fast paced environment
- Strong interpersonal skills and a deep commitment to data privacy and compliance
- This is a fully remote role requiring English fluency.
NICE TO HAVES
- Experience working on AML (Anti Money Laundering) or KYC (Know Your Customer) processes, such as document verification, risk assessment, or compliance monitoring
- Experience with CRM software such as ZenDesk or Salesforce
- Global Shared Services experience strongly preferred
- Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
🌸Assist the Data Analytics team in delivering cutting-edge analytics, structured reporting, and modern AI/automation solutions for global business stakeholders; 🌸Perform comprehensive data quality checks, troubleshoot data anomalies across ERP and reporting systems, and coordinate with senior team members for escalations;
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REMOTE | CROOTO Задачи: • Анализировать поведение игроков и находить точки роста для продукта. • Определять, какие данные, метрики и разрезы нужны для оценки продукта, и выстраивать систему продуктовой аналитики в компании.
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• Анализировать поведение игроков и находить точки роста для продукта. • Определять, какие данные, метрики и разрезы нужны для оценки продукта, и выстраивать систему продуктовой аналитики в компании.
We are seeking a strategic and analytical Chief of Staff to partner with our Chief Customer Officer (CCO) in driving business performance across our Customer organization.
Remote-friendly culture with teammates across multiple time zones
УдалённоseniorRemote (United States | Canada)
УдалённоRomania; Malta; Czech Republic; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
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