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Location: Remote Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to hiring in London and APAC. We're building a creative platform used by artists, filmmakers, and teams at some of the world's most recognized brands. Our support org handles everything from a five-minute billing question to a technical escalation, and we're building out a dedicated tier for the first kind so our more experienced specialists can focus on the second. We're looking for a Support Representative who's accurate, fast, and comfortable following a process closely under volume. No creative or AI background required. We'll train you on the product. WHAT YOU’LL DO - Resolve high-volume, tickets across account access, billing, and plan questions for Free, Standard, and Pro and Max users - Use existing macros, playbooks, and AI support layer suggestions to close tickets accurately and quickly - Recognize when a ticket needs product judgment or creative-tool troubleshooting, and route it to Tier 2 Support or Enterprise - Flag recurring questions that don't have a macro yet WHAT YOU’LL NEED - Clear, accurate written communication, especially on process-driven, checklist-style work - Comfortable with repetitive, high-volume work without losing accuracy - Prior experience with tools like Zendesk, Notion, or Slack is a plus, not a requirement - 0-2 years in any customer-facing or process-driven role (preferably in SaaS, but not required) - Enough curiosity to spend a little time in the product or help docs before talking to us. No creative background needed, just evidence you looked WHAT SETS GREAT CANDIDATES APART The best people in this role follow the playbook precisely and know exactly when a ticket doesn't fit it. They don't force a wrong answer to hit volume, and they don't escalate everything out of caution either. They've put in enough time with Runway to have a real sense of what it does and who uses it, so a ticket that's slightly off-script doesn't stump them, even without a creative background. When they see the same question surface three times, they ask whether it should become a macro instead of just answering it a third time. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

Location: Foster City, CA Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. ABOUT THE ROLE We’re seeking our first Head of Corporate Development hire to build and own the function, driving acquisition strategy and end-to-end execution to accelerate Replit’s core capabilities. You’ll build and run Replit’s acquisition pipeline, identifying the teams and technologies that can accelerate our mission. You’ll develop a deep understanding of the AI, developer tools, and software infrastructure ecosystem. You’ll build relationships with founders, investors, and industry participants to source and evaluate mergers & acquisitions. This is a hands-on ownership role for someone who combines strong transaction execution skills with product judgment, relationship-building ability, and the ability to drive complex decisions across teams. You’ll work closely with senior leadership and teams across Product, AI, Engineering, People and Legal. The role reports to the Head of Finance, but partners very closely with our Co-Founder & CEO and President & Head of AI. What You’ll Do - Shape M&A strategy: Partner with senior leadership to define where M&A can accelerate Replit’s product and company strategy, translating strategic priorities into actionable acquisition themes and target areas. - Source opportunities: Proactively identify acqui-hire, tuck-in and large-scale acquisition opportunities aligned with Replit’s strategic priorities. - Develop relationships: Establish trusted relationships with founders, investors, bankers, operators, and other participants across the ecosystem. Identify and attend industry events to source M&A opportunities. - Map the ecosystem: Build and maintain a detailed view of relevant markets, including AI infrastructure, developer tools, emerging technologies, competitors, and potential M&A targets. - Evaluate strategic fit: Assess companies and opportunities based on product alignment, market position, technical differentiation, financial profile, and potential value to Replit. Partner with Product, AI, and Engineering leaders to assess build, buy, and partner alternatives and deliver clear go/no-go recommendations. - Lead transaction execution: Own the transaction process from initial evaluation through signing and closing. Lead valuation and financial modeling, structure transactions, drive cross-functional due diligence, and lead negotiations in partnership with executive sponsors and Legal. Be accountable for the deal workplan, timelines, risk escalation, and decision materials. Coordinate integration planning with functional leaders, establishing clear owners and success measures before close. Required Skills and Experience - 8+ years of experience in corporate development, venture capital, investment banking, or a related strategic role. - Strong product & technological intuition. - Demonstrated experience leading technology transactions through signing and closing, with direct responsibility for valuation, due diligence, transaction structuring, and negotiation. - Experience researching markets, identifying companies, and developing actionable opportunity pipelines. - Strong financial modeling, valuation, and analytical skills. - Ability to synthesize complex product, technical, market, and financial information into clear recommendations. - Strong relationship-building and written and verbal communication skills. - High degree of ownership, curiosity, and comfort operating in an ambiguous, fast-moving environment. - Proven ability to own complex transaction workstreams, hold cross-functional teams accountable to deadlines, and resolve issues across technical, business, and external advisory teams. Bonus Points - Existing relationships across the AI, developer tools, or software infrastructure ecosystem. - Experience at a scaling technology company. - Current Replit user. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Our Client Advisors turn inbound interest from small- and medium-sized businesses into Toptal clients. You will be the first conversation a prospective client has with Toptal.

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE How we build software is changing. Designers are building tools and agents, prototyping in code, and shipping directly into the product. More people can create software than ever before. That makes design judgment more important, not less. We’re looking for a Design Systems Lead to build that judgment into the foundations of Ramp. This is not just about maintaining a component library. It’s about making it possible for designers, engineers, and agents to build experiences that look, feel, and work like Ramp—without a designer driving every decision or the design systems team reviewing every change. You’re a designer first, with the technical depth to guide architecture and get into the code. You have exceptional taste and strong opinions about typography, hierarchy, interaction, and motion. Just as importantly, you know how to turn that judgment into patterns, tools, and guidance that make everyone else’s work better. You’re deeply curious about AI and already using it to change how you work. You build, experiment, inspect the results, and push past the demo. You can imagine a different way of building software—and lead a team toward it. This role is for you if you’re excited by: - Making great design reproducible. Raise the quality of Ramp’s product and encode what makes it good, so people and agents can produce coherent, usable experiences by default. The system should make excellent work easier, not make every experience look the same. - Reimagining what a design system can be. Build beyond components and tokens into composition, interaction patterns, agent guidance, and evaluations. Connect exploration and production so the fastest way to build is also a path to great quality. - Leading a team that multiplies everyone else’s impact. Create clear direction, ambitious goals, and a caring yet demanding environment. Inspire curiosity, develop people, and stay close enough to the work to help make it exceptional. The opportunity is to raise the floor for everyone building at Ramp, while giving designers more room to make the most important experiences extraordinary. WHAT YOU'LL DO - Lead and develop the design systems team. Set clear priorities, ownership, and goals. Give direct, timely feedback, hold people accountable, and help them do the best work of their careers. - Own the system’s vision and direction. Decide what to preserve, evolve, simplify, or replace based on what builders and customers need. Turn that direction into focused work the team can deliver. - Elevate Ramp’s visual and interaction design. Raise the bar for typography, hierarchy, density, motion, responsive behavior, accessibility, and the states beyond the happy path. - Make design judgment usable by people and agents. Translate principles into reusable patterns, reference experiences, composition rules, and guidance that produce better work without you in the room. - Guide technical architecture with engineering. Shape everything from components and tokens to how agents discover guidance, compose interfaces, and check their work. Make sound tradeoffs between flexibility, coherence, performance, and ease of use. - Stay hands-on. Build prototypes, work in code, and get into implementation details to test ideas, unblock the team, and understand where the system breaks down. - Define and measure quality. Build repeatable evaluations grounded in real tasks. Measure whether builders can ship better work faster, with less rework—not just whether they use the tools. - Improve the path from idea to shipped experience. Partner with engineering and AI teams on workflows that support fast exploration, useful iteration, and appropriate production safeguards. - Earn adoption. Work alongside product teams, listen closely, teach through examples, and turn recurring questions and exceptions into improvements to the system. - Keep the team moving forward. Experiment as models and tools evolve, share what you learn, and change direction when the evidence calls for it. WHAT YOU NEED - Experience leading and developing strong design or design engineering teams, with a track record of setting direction and delivering meaningful outcomes. - Exceptional visual and interaction design skills. Your work shows a clear point of view, attention to detail, and an ability to make complex experiences feel simple. - Deep systems thinking and experience building systems that other teams actually adopt. You can show how your work improved both their speed and the quality of what shipped. - Strong technical fluency. You can prototype and build in code, understand front-end architecture, and work through implementation tradeoffs with engineers—not just hand off specifications. - Active, hands-on use of AI in your design and building workflow. You understand where it helps, where it fails, and how to improve its output rather than accept it. - Experience turning design principles into practical guidance, reusable patterns, and quality checks that work at scale. - Strong product judgment and a habit of staying close to the people using what you build. You connect system decisions to real workflows and customer outcomes. - The ability to create clarity in ambiguity, make decisions, give difficult feedback, and maintain momentum without losing the quality bar. - Curiosity that borders on obsession about how AI changes software and how we build it—and the ability to ignite that curiosity in others. NICE TO HAVES - Experience building agent-usable design guidance, generation workflows, or evaluations for design quality. - Experience building developer or designer tools that became part of other teams’ daily workflow. - Experience leading a major design-system migration or company-wide change in how teams build. - Experience evolving a system across platforms or connecting product and brand experiences. - Founder or early-stage startup experience. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Superside AI Lead Creative 4d ago Apply Now → $115,000 – $180,000 estimated Remote Contract Lead 🪄 Design Share What you’ll do Generate and refine visual concepts using AI tools such as text-to-image, video, and layout automation. Experiment with emerging AI workflows to improve quality, speed, and creative output.

Управлять дизайн-командой и организовывать её работу. Распределять задачи с учётом компетенций и загрузки дизайнеров.

Location: Warsaw, Poland Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. What You’ll Do Platform & Systems Management Tech project management: Manage technology-related projects end to end — defining requirements, building timelines, tracking progress, and identifying improvements that serve broader project goals. LMS management (WordPress & LearnDash): Own the day-to-day health of our WordPress-based LMS and LearnDash plugin — user administration, course administration, email flows, bulk imports, new features, configuration, and troubleshooting. CRM & Marketing Automation (Salesforce & Salesforce Marketing Cloud): Act as first point of contact for Salesforce and SFMC — build and test journeys, landing pages, and lead magnets; investigate and resolve issues the Operations team can't solve; escalate and follow up when needed. System integration: Serve as the architect making sure LMS, CRM, Marketing Cloud, and Power BI talk to each other correctly — designing and implementing the technical architecture for data flows between platforms, including low-code integrations. Data integrity & reporting: Review data integrity across LearnDash, Salesforce, and Power BI; execute queries and build reports/extracts for non-technical stakeholders; handle large-scale data reviews (including million-row datasets) when needed. Website support: Provide general technical support for the website and coordinate with relevant resources to resolve issues. Compliance & security: Help bring the LMS environment up to the organization's IT and security standards, acting as liaison between the Education team, developers/cloud providers, and Security/Legal/IT. Marketing Operations & Growth Campaign execution: Build, test, and launch email and lifecycle campaigns in Salesforce Marketing Cloud — segmentation, audience building, A/B tests, send scheduling, and deliverability hygiene. Landing pages & lead capture: Build and ship landing pages and forms based on designs provided by the internal design team; ensure correct lead routing into Salesforce, field mapping, deduplication, and follow-up automation. Tracking & attribution: Own the measurement layer — GA4, Google Tag Manager, conversion pixels, UTM taxonomy and enforcement — so that every campaign, source, and channel is measurable end to end. Lifecycle & retention automation: Design automated flows across the student lifecycle (onboarding, course progress nudges, re-engagement, certification, upsell) connecting LMS events to CRM and Marketing Cloud triggers. Martech stack & compliance: Own the marketing technology stack and its integrations; keep consent management, cookie compliance, and data handling aligned with privacy requirements and company policy. AI for marketing: Apply the same builder mindset to marketing — AI-assisted copy and creative variants, campaign localization at scale, automated performance summaries, and audience insight tooling. Technical Bridge & Coordination Stakeholder liaison: Serve as a primary point of contact between internal stakeholders (especially the development team) and business operations, translating business needs into functional technical specifications. Specification writing & QA: Write clear technical specs, replicate scenarios, and fully test in QA and production before rollout. Documentation: Keep the operations manual and technical documentation current and useful for the team. Cross-functional project leadership: Lead multi-month initiatives (e.g., new catalog builds, platform redesigns, global/language expansions, migrations) from scoping through to launch — defining KPIs, coordinating between design/development/vendors, and testing at every step. AI Development & Innovation AI builder mindset: Go beyond being “AI-savvy” — actively explore, prototype, and build AI-powered solutions that improve how the team works and how students learn (e.g., translation tools, automation of repetitive data tasks, AI-assisted reporting). Tool development: Design and build practical AI tools and workflows (e.g., custom Gemini/Claude “gems”/assistants, scripts, or low-code automations) to solve real operational bottlenecks — not just use off-the-shelf AI features. Exploration & evaluation: Stay current on emerging AI tools and platforms relevant to EdTech operations, and proactively propose where they could create value (efficiency, personalization, translation, content scaling, etc.). AI project ownership: Take end-to-end ownership of AI-driven initiatives — from investigating alternatives and setting up integrations, to testing and rolling out to production (as previously done with AI-powered course translation tooling). Responsible use: Use AI tools in a way that's compliant with company confidentiality and data-security standards, and only with company-approved systems. What You Need For This Role You have a solid, broad understanding of technology and digital platforms, and you're comfortable getting hands-on rather than just directing others. You have 5+ years of experience managing Education and Marketing tech projects. You are genuinely curious about AI and see it as a tool to build with, not just a topic to discuss — you've built something with AI before (a workflow, an automation, an integration, a tool). You bring project management skills with a track record of leading initiatives from scope to delivery. You're a strong communicator who moves comfortably between technical and non-technical audiences. You're a proactive problem-solver, able to identify needs and find the right solutions, people, and tools without waiting to be asked. You understand marketing funnels and growth metrics (CPL, CAC, conversion rate, LTV) and can translate them into technical requirements. Hands-on experience with marketing automation and campaign tooling (Salesforce Marketing Cloud strongly preferred) is highly valued. Familiarity with GA4, Google Tag Manager, and conversion tracking setups is a strong plus. You are comfortable owning both the plumbing and the outcome — not just that the campaign sends, but that it performs. Experience with WordPress and/or LMS platforms (ideally LearnDash) is a strong plus. Familiarity with CRM systems (Salesforce/Salesforce Marketing Cloud preferred) and data/BI tools (Power BI) is highly valued. You're highly organized, detail-oriented, and capable of managing multiple concurrent projects. You're a self-starter, comfortable working independently. What Will Make Us Really Love You You bring a track record of success in a similar role, with hands-on experience. You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table. You anticipate challenges before they arise and take initiative to find effective solutions. You have an eye for detail. You thrive on teamwork but also bring a driven, goal-oriented spirit. You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends. You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way. What You’ll Love About Us We care about your individuality by giving you freedom to grow and create within the company, regardless of your position Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets. We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated. Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents. At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: Madrid, Spain Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. We're looking for a proactive, resourceful, and AI-forward Tech & Marketing Operations Specialist to manage our technology projects, keep our learning platforms running seamlessly, and power the marketing engine that brings students to them  This role suits someone with a broad technical fluency who thrives on coordination, troubleshooting, and hands-on building. You don't need to be a professional developer, but you do need to be comfortable using tech tools to design, prototype, and ship real solutions.  The position will be based at the Madrid office with a hybrid work model. What You’ll Do Platform & Systems Management Tech project management: Manage technology-related projects end to end — defining requirements, building timelines, tracking progress, and identifying improvements that serve broader project goals. LMS management (WordPress & LearnDash): Own the day-to-day health of our WordPress-based LMS and LearnDash plugin — user administration, course administration, email flows, bulk imports, new features, configuration, and troubleshooting. CRM & Marketing Automation (Salesforce & Salesforce Marketing Cloud): Act as first point of contact for Salesforce and SFMC — build and test journeys, landing pages, and lead magnets; investigate and resolve issues the Operations team can't solve; escalate and follow up when needed. System integration: Serve as the architect making sure LMS, CRM, Marketing Cloud, and Power BI talk to each other correctly — designing and implementing the technical architecture for data flows between platforms, including low-code integrations. Data integrity & reporting: Review data integrity across LearnDash, Salesforce, and Power BI; execute queries and build reports/extracts for non-technical stakeholders; handle large-scale data reviews (including million-row datasets) when needed. Website support: Provide general technical support for the website and coordinate with relevant resources to resolve issues. Compliance & security: Help bring the LMS environment up to the organization's IT and security standards, acting as liaison between the Education team, developers/cloud providers, and Security/Legal/IT. Marketing Operations & Growth Campaign execution: Build, test, and launch email and lifecycle campaigns in Salesforce Marketing Cloud — segmentation, audience building, A/B tests, send scheduling, and deliverability hygiene. Landing pages & lead capture: Build and ship landing pages and forms based on designs provided by the internal design team; ensure correct lead routing into Salesforce, field mapping, deduplication, and follow-up automation. Tracking & attribution: Own the measurement layer — GA4, Google Tag Manager, conversion pixels, UTM taxonomy and enforcement — so that every campaign, source, and channel is measurable end to end. Lifecycle & retention automation: Design automated flows across the student lifecycle (onboarding, course progress nudges, re-engagement, certification, upsell) connecting LMS events to CRM and Marketing Cloud triggers. Martech stack & compliance: Own the marketing technology stack and its integrations; keep consent management, cookie compliance, and data handling aligned with privacy requirements and company policy. AI for marketing: Apply the same builder mindset to marketing — AI-assisted copy and creative variants, campaign localization at scale, automated performance summaries, and audience insight tooling. Technical Bridge & Coordination Stakeholder liaison: Serve as a primary point of contact between internal stakeholders (especially the development team) and business operations, translating business needs into functional technical specifications. Specification writing & QA: Write clear technical specs, replicate scenarios, and fully test in QA and production before rollout. Documentation: Keep the operations manual and technical documentation current and useful for the team. Cross-functional project leadership: Lead multi-month initiatives (e.g., new catalog builds, platform redesigns, global/language expansions, migrations) from scoping through to launch — defining KPIs, coordinating between design/development/vendors, and testing at every step. AI Development & Innovation AI builder mindset: Go beyond being “AI-savvy” — actively explore, prototype, and build AI-powered solutions that improve how the team works and how students learn (e.g., translation tools, automation of repetitive data tasks, AI-assisted reporting). Tool development: Design and build practical AI tools and workflows (e.g., custom Gemini/Claude “gems”/assistants, scripts, or low-code automations) to solve real operational bottlenecks — not just use off-the-shelf AI features. Exploration & evaluation: Stay current on emerging AI tools and platforms relevant to EdTech operations, and proactively propose where they could create value (efficiency, personalization, translation, content scaling, etc.). AI project ownership: Take end-to-end ownership of AI-driven initiatives — from investigating alternatives and setting up integrations, to testing and rolling out to production (as previously done with AI-powered course translation tooling). Responsible use: Use AI tools in a way that's compliant with company confidentiality and data-security standards, and only with company-approved systems. What You Need For This Role You have a solid, broad understanding of technology and digital platforms, and you're comfortable getting hands-on rather than just directing others. You have 5+ years of experience managing Education and Marketing tech projects. You are genuinely curious about AI and see it as a tool to build with, not just a topic to discuss — you've built something with AI before (a workflow, an automation, an integration, a tool). You bring project management skills with a track record of leading initiatives from scope to delivery. You're a strong communicator who moves comfortably between technical and non-technical audiences. You're a proactive problem-solver, able to identify needs and find the right solutions, people, and tools without waiting to be asked. You understand marketing funnels and growth metrics (CPL, CAC, conversion rate, LTV) and can translate them into technical requirements. Hands-on experience with marketing automation and campaign tooling (Salesforce Marketing Cloud strongly preferred) is highly valued. Familiarity with GA4, Google Tag Manager, and conversion tracking setups is a strong plus. You are comfortable owning both the plumbing and the outcome — not just that the campaign sends, but that it performs. Experience with WordPress and/or LMS platforms (ideally LearnDash) is a strong plus. Familiarity with CRM systems (Salesforce/Salesforce Marketing Cloud preferred) and data/BI tools (Power BI) is highly valued. You're highly organized, detail-oriented, and capable of managing multiple concurrent projects. You're a self-starter, comfortable working independently. What Will Make Us Really Love You You bring a track record of success in a similar role, with hands-on experience. You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table. You anticipate challenges before they arise and take initiative to find effective solutions. You have an eye for detail. You thrive on teamwork but also bring a driven, goal-oriented spirit. You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends. You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way. What You’ll Love About Us We care about your individuality by giving you freedom to grow and create within the company, regardless of your position Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets. We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated. Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents. At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising. In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 40,000. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: Toronto, Canada At Bradken , we're equipping the resource sector for a sustainable future. As a global leader in innovative wear solutions and engineered products, we help customers improve performance, reliability and productivity across mining and resource operations worldwide. We're seeking a Product Marketing Manager to lead the development and execution of global product marketing programs across Bradken's portfolio. This is a strategic and hands-on role where you'll work at the intersection of marketing, product management, engineering and sales, translating technical capability into compelling customer value and driving product adoption across global markets. This role is based in Toronto and offers a hybrid working arrangement. For the right candidate, a remote working arrangement may also be considered. About the Role You will play a key role in shaping how Bradken's products and digital solutions are positioned, launched and promoted to customers around the world. Working closely with Product Management, Engineering and Sales teams, you'll develop value propositions, go-to-market strategies and campaigns that strengthen our market position and generate commercial opportunities. With a strong focus on Customer Centricity, you'll develop a deep understanding of customer needs, buying behaviours and market trends to create messaging and campaigns that resonate with target audiences. You'll demonstrate Innovation by leveraging market intelligence, digital marketing approaches and AI-enabled workflows to enhance decision-making and campaign effectiveness. Through a One Team approach, you'll collaborate across global functions to deliver consistent, impactful product marketing programs. Key responsibilities include: Developing product positioning, value propositions and competitive messaging across Bradken's global portfolio. Leading go-to-market strategies, product launches and lifecycle marketing programs for new and existing products. Creating and managing always-on campaigns that support awareness, lead generation, opportunity progression and product adoption. Translating customer, market and competitor insights into actionable recommendations for sales, marketing and product teams. Developing and maintaining sales-enablement materials, product content, case studies, presentations and digital assets. Managing product content across customer-facing channels, including the corporate website. Driving the use of AI-enabled marketing workflows to support buying-group analysis, market intelligence and campaign effectiveness. Leading and supporting the Graphic Designer to deliver product marketing priorities and customer-focused content. About You You are a commercially minded marketing professional who enjoys translating complex technical solutions into clear customer value. You thrive in collaborative environments, balance strategic thinking with hands-on execution, and are passionate about delivering marketing programs that influence business outcomes. You will bring: A tertiary qualification in Marketing, Business, Communications or a related discipline. Demonstrated years of experience in the B2B product marketing experience within mining, manufacturing, engineering, technology or a similarly complex industrial environment. Experience developing value propositions, product positioning, go-to-market plans and product launch programs. Experience translating technical products, services or digital solutions into compelling customer-focused messaging. Proven capability developing multi-channel campaigns, sales-enablement materials and product marketing content. Experience using CRM and marketing data to measure campaign performance and pipeline contribution. Experience gathering and applying customer, competitor and market intelligence to drive decision-making. Practical experience using AI-enabled tools and workflows, ideally including Microsoft Copilot or similar technologies. Experience leading marketing professionals, creative resources or agency partners will be highly regarded. Why Bradken? You'll join a global team where innovation, collaboration and customer success drive everything we do. We encourage our people to challenge conventional thinking, develop new ideas and contribute to meaningful outcomes for our customers, our business and the industries we serve. We offer: Safety-first environment and mindset Flexible work options Competitive Total Reward Packages EAP for you and your family Applicants must currently hold full, unrestricted working rights in Canada. Employer-sponsored visa support is not available for this position. Our Hiring Process As we work with teams around the world, time-zone differences can make live screening challenging. To support a fair, consistent, and inclusive evaluation process, we may invite candidates to complete a one-way video screening at a time that suits them. If you require adjustments or an alternative format, we're happy to discuss this with you. Before commencing employment, you will be required to complete a psychometric assessment and pre-employment medical, including drug and alcohol testing. We respectfully request no recruitment agency approaches. Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.

Location: United Kingdom Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Senior CSM at 1Password, you own and strategically manage a portfolio of customers – driving value realization, revenue retention, and expansion outcomes that consistently exceed expectations. You operate with full commercial autonomy: advancing expansion opportunities independently, engaging VP and C-suite stakeholders as a trusted advisor, and managing complex renewals without escalation. Beyond your own book, you raise the bar for the team through mentorship, playbook contributions, and peer enablement. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within the UK. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 6+ years in a customer-facing, consultative, or technical role in SaaS – Customer Success, Solutions Engineering, Technical Account Management, or IT/security leadership. - Demonstrated track record of exceeding retention, adoption, and expansion outcomes; experience recognized with performance distinction is a plus. - Proven ability to run executive business reviews with VP and C-suite stakeholders. - Background in cybersecurity, IAM, identity security, or enterprise IT preferred; former 1Password power user is a strong plus. - Strategic success planning and multi-threaded stakeholder management across a complex portfolio. - Commercial acumen: independently qualifies, advances, and documents expansion opportunities; manages negotiations without oversight. - Designs and applies AI-assisted workflows to commercial execution; documents use cases in a shareable format. - Strong Gainsight and Salesforce hygiene; consistent forecasting discipline. - Highly autonomous; manages complex accounts without requiring managerial direction. - Commercial thinker who connects customer outcomes to expansion potential naturally. - Strong executive presence – adapts messaging across technical, operational, and C-suite audiences. - Elevates teammates through knowledge sharing and informal mentorship. What you can expect: OWN AND GROW YOUR BOOK OF BUSINESS - Independently manage a portfolio of moderately to highly complex accounts – adapting success plans to each customer’s context without manager guidance. - Maintain full success plan coverage; produce documented best practices and playbooks, applied broadly across accounts with measurable KPI improvement. - Proactively identify and mitigate renewal risks; close risk CTAs with a high rate of success within defined timeframes. DRIVE ADOPTION & VALUE REALIZATION - Achieve strong Executive Sponsor attendance in EBRs across segments; EBRs are value-driven, data-backed, and consistently advance renewal confidence. - Maintain commercial intelligence across strategic accounts – budget cycles, org changes, compliance mandates, and stack rationalization. - Translate advanced 1Password capabilities into clear outcomes for VP and C-suite stakeholders; tie adoption to measurable ROI and long-term advocacy. LEAD REVENUE RETENTION & EXPANSION - Achieve strong amendment and renewal upsell win rates; proactively source and advance expansion opportunities with documented context. - Maintain forecasting hygiene with minimal blank or unmodified renewals approaching subscription end. OPERATE WITH STRATEGIC RIGOR - Manage commercial objections, renewal negotiations, and competitive conversations independently – without escalation for standard to complex scenarios. - Build and present business cases to customer champions; advance deals with enough depth to move through the pipeline with AE alignment. ACT AS A TRUSTED SECURITY ADVISOR - Deep working knowledge of the full 1Password product suite; design tailored success journeys connecting feature adoption to measurable business outcomes. - Incorporate regulatory context, breach patterns, and competitive dynamics into EBRs with confidence. - Design and share AI-assisted workflows with teammates in a replicable, documented format. COLLABORATE & ENABLE - Lead joint account planning with your AE; cited by AEs as a proactive commercial collaborator who improves deal outcomes. - Mentor Level B CSMs through call shadowing, ad hoc coaching, or onboarding support. - Lead or co-lead cross-team initiatives; contribute tools or improvements adopted by peers. MONTH 1 – ONBOARDING & FOUNDATION - Develop fluency in 1Password’s full product suite, CS methodology, and commercial motion. - By the end of Month 1, you will independently manage customer touchpoints and demonstrate clear understanding of renewal drivers across your portfolio. MONTH 3 – PORTFOLIO OWNERSHIP - Full ownership of your book with consistent EBR cadence and expansion sourcing. - By Month 3, you are meeting key performance targets and expansion leads are flowing to Sales with documented context. MONTH 6 – STRATEGIC IMPACT - Operating at full commercial autonomy; contributing to team practices and mentoring peers. - By Month 6, you are achieving top-tier customer satisfaction and recognized as a reliable commercial collaborator by your AE and cross-functional partners. UK-based roles only: The annual base salary for this role is between £73,000 GBP and £106,000 GBP, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Warsaw, Mazowieckie, Poland; Dubai; London, England, United Kingdom Workplace: remote Capital.com is hiring a UA Manager (PPC) to own paid acquisition performance across our Asia and Australia markets. You'll join a team of regional specialists with day-to-day accountability for campaign performance, budget efficiency, and growth against regional revenue and ROAS targets. This is a hands-on, individual-contributor role: you will manage live campaigns directly, not oversee an agency at arm's length. Google Ads is the core of the role; paid social experience is a valuable bonus but not a requirement. What you'll do: Own and optimise Google Ads (Search, PMax, UAC, Display, YouTube) campaigns across Asia and Australia markets — this is the primary focus of the role. Where capacity and skillset allow, extend into paid social (Meta, TikTok, Snapchat) to support the broader regional media mix. Manage budget pacing and reallocation across markets and channels within your regions. Deliver against regional KPI targets: ROAS and CPA per first-time deposit. Run structured A/B tests on creative, bidding strategy, and audience targeting; report results with clear before/after evidence. Monitor and account for iOS attribution limitations (ATT/SKAD), PMax's lack of placement-level visibility, and regional regulatory constraints (e.g. licensing regimes across Asia markets) when planning campaigns. Localise campaign strategy to market nuance: language, competitive landscape, regulatory regime (e.g. ASIC in Australia; varied licensing across Asia markets), and payment/funding behaviour. Partner with regional marketing and compliance stakeholders on creative sign-off and go-to-market timing. Liaise directly with Google (and, where relevant, Meta/TikTok/Snapchat) account teams on platform features, budget commitments, and escalations. Maintain a weekly reporting cadence on spend, revenue, ROAS, and CPA for your regions, flagging anomalies before they show up in monthly numbers. What we're looking for: 3+ years of hands-on PPC management, with fintech, trading, or regulated financial services experience is a must have. You understand compliance-driven creative constraints, deposit-based KPIs, and CFD/trading audience behaviour — this is not transferable from a generic e-commerce or app-growth background without a steep ramp-up. Direct, deep platform experience in Google Ads (Search, PMax, UAC) — this is the core requirement. Paid social platform experience (Meta, TikTok, Snapchat Ads Manager) is a strong bonus, not a requirement. Working knowledge of mobile attribution constraints (iOS ATT/SKAD, modelled vs deterministic conversion data). Comfort operating across multiple markets and currencies simultaneously; prior exposure to APAC or ANZ paid media specifically is a strong plus. Analytical fluency: able to read a performance dashboard and turn it into a budget or bidding decision without hand-holding. Experience working within a regulated advertising environment (financial promotions rules, regional ad standards bodies) is a plus; willingness to learn the company's compliance doctrine is a requirement. Fluent written and verbal English ; additional Asia-region language skills (Mandarin, Vietnamese, Bahasa) are a plus but not required.

Location: Austin, TX; New York, NY Workplace: Hybrid 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Apono is now part of 1Password https://1password.com/. Together, we’re shaping the future of identity security for humans, machines, and AI agents. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. We deliver just-in-time, just-enough access governance, unleashing productivity without compromising security. If you’re excited to work alongside a team of curious, driven individuals and solve hard problems at scale, come join us and help build a safer, simpler digital future for everyone. Join a small, growing Business Development Representative (BDR) team supporting Account Executives (AEs) who work with small and midsize businesses across the United States. You’ll help create new business opportunities through thoughtful prospecting, qualify potential customers, and build the skills needed for a successful career in Go-To-Market (GTM) sales. Your work will help organizations protect access to their cloud environments through 1Password’s security solutions. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Expectations of this role This is a hybrid role. You will be expected to work from 1Password's Austin or New York office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs. What we're looking for: You do not need prior sales experience to be successful in this role. We value transferable experience, coachability, and a willingness to learn. - Communicate clearly and professionally in phone, email, and written conversations. - Demonstrate strong prospecting and cold-calling skills, with the ability to engage new contacts respectfully. - Show resilience, organization, and consistency in a high-volume outbound environment. - Respond openly to coaching and apply feedback to improve performance. - Manage multiple prospect interactions while maintaining accurate and organized records. Preferred - Experience in Business Development Representative, Sales Development Representative, customer service, teaching, retail, hospitality, military, athletics, or another customer-facing environment. - Familiarity with Software as a Service (SaaS), cloud security, Customer Relationship Management (CRM) systems, sales engagement platforms, or prospecting tools. What you can expect: - Execute outbound prospecting through phone calls, email, LinkedIn, and other channels. - Use artificial intelligence (AI)-driven sales tools and modern prospecting platforms to work efficiently and engage prospects thoughtfully. - Qualify inbound and outbound leads against defined criteria and build a sustainable pipeline. - Schedule qualified meetings and provide focused day-to-day support to Account Executives. - Maintain accurate records of prospect activity and follow-up in the CRM. - Represent the company at industry events and trade shows when relevant. - Collaborate with Sales and Marketing partners while participating in ongoing coaching, training, and enablement. USA-based roles only: The annual base salary for this role is between $60,000 USD and $75,000 USD, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: London, UK Workplace: Hybrid 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Apono is now part of 1Password https://1password.com/. Together, we’re shaping the future of identity security for humans, machines, and AI agents. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. We deliver just-in-time, just-enough access governance, unleashing productivity without compromising security. If you’re excited to work alongside a team of curious, driven individuals and solve hard problems at scale, come join us and help build a safer, simpler digital future for everyone. Join a small, growing Business Development Representative (BDR) team supporting Account Executives (AEs) who work with small and midsize businesses across the UK/EMEA. You’ll help create new business opportunities through thoughtful prospecting, qualify potential customers, and build the skills needed for a successful career in Go-To-Market (GTM) sales. Your work will help organizations protect access to their cloud environments through 1Password’s security solutions. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Expectations of this role This is a hybrid role. You will be expected to work from 1Password's London office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs. What we're looking for: You do not need prior sales experience to be successful in this role. We value transferable experience, coachability, and a willingness to learn. - Communicate clearly and professionally in phone, email, and written conversations. - Demonstrate strong prospecting and cold-calling skills, with the ability to engage new contacts respectfully. - Show resilience, organization, and consistency in a high-volume outbound environment. - Respond openly to coaching and apply feedback to improve performance. - Manage multiple prospect interactions while maintaining accurate and organized records. Preferred - Experience in Business Development Representative, Sales Development Representative, customer service, teaching, retail, hospitality, military, athletics, or another customer-facing environment. - Familiarity with Software as a Service (SaaS), cloud security, Customer Relationship Management (CRM) systems, sales engagement platforms, or prospecting tools. What you can expect: - Execute outbound prospecting through phone calls, email, LinkedIn, and other channels. - Use artificial intelligence (AI)-driven sales tools and modern prospecting platforms to work efficiently and engage prospects thoughtfully. - Qualify inbound and outbound leads against defined criteria and build a sustainable pipeline. - Schedule qualified meetings and provide focused day-to-day support to Account Executives. - Maintain accurate records of prospect activity and follow-up in the CRM. - Represent the company at industry events and trade shows when relevant. - Collaborate with Sales and Marketing partners while participating in ongoing coaching, training, and enablement. UK-based roles only: The annual base salary for this role is between £35,000 GBP and £49,000 GBP, plus immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Nairobi Workplace: onsite The Role:    We are looking for a driven and strategic Business Development Officer to support international growth and strengthen our market presence across multiple countries. The role focuses on business expansion, relationship management, and execution of growth strategies aligned with corporate objectives. The main responsibilities of the position include: Set and support departmental KPIs in line with corporate targets and develop action plans to achieve them Support market penetration and expansion strategies across existing and new countries of operation Build and maintain strong relationships including regular meetings and ongoing engagement Identify new business opportunities and contribute to the development of tailored strategies per market Promote company products and services, ensuring strong knowledge of competitor offerings Participate in events, seminars, and promotional activities across different countries Prepare presentations, reports, and market analyses to support decision-making Coach, motivate, and develop team members to ensure high performance Main requirements: BSc in Business Administration or any Business-related field Proven experience in business development, client/partner relations or similar role. Fluent Swahili speaker with excellent oral and written skills in English Self-motivated and results driven Ability to cope under pressure Strong communication and interpersonal skills, with the ability to influence key stakeholders Excellent client handling, problem solving and negotiation skills Good management and leadership skills Computer literate Benefit from: Attractive remuneration package Intellectually stimulating work environment Continuous personal development and international training opportunities The Hiring Experience: What Awaits You Let’s Connect – Intro Chat with Talent Acquisition Deep Dive – First Interview with Your Future Team Bring It to Life – Role-Specific Take-Home Task Final Connection – Final Interview All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy Policy and the Confidentiality Undertaking.

What brands buy is simple: a number of views, at one CPM, guaranteed. You'll take the machine and find every way it can be sold.

Location: Almaty, Kazakhstan Workplace: OnSite WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. WHAT THIS ROLE MEANS AT HIGGSFIELD Generative video has a problem most subscription businesses don't: every unit we sell costs us real compute. A stolen password costs a streaming service nothing. An account farm on an unlimited generation plan costs us GPU-seconds, at scale, every hour it runs. We have found organised operators running hundreds of accounts on a single card, reselling unlimited generations, and harvesting per-account promotional grants at industrial scale. We have also found that most of our negative-margin accounts are not abuse at all — they are ordinary heavy users on an unlimited plan, which is a pricing problem wearing a fraud costume. Telling those two populations apart, at account level, before the money is gone, is this job. You own the question of who is taking value they did not pay for, and the system that stops them. You make sure: - We catch abuse before the compute is burned, not in a post-mortem that reconciles the loss - Every enforcement action has a measured precision, a measured cost of being wrong, and a way back for the customer we got wrong - The difference between fraud and unprofitable pricing is a number we can defend, not a vibe - When operators adapt — and they will, within days — we find out from a monitor, not from the monthly margin review WHAT YOU WILL DO Detection & scoring - Own the account-abuse scoring system end to end: signals, weights, thresholds, the scoring job, the monitoring, and the recalibration when it decays. - Build detection that fires early. A rule that catches 88% of the money on day 11 is worth far less than one that catches 60% at checkout, and you should be able to say why in dollars. - Work the two halves that actually matter together: linkage (who is connected to whom) and economics (what are they consuming). Either one alone produces a system nobody can switch on — linkage without economics flags families sharing a card, economics without linkage flags our best customers. - Treat cost as a gate, not a label. On an unlimited plan, being gross-margin negative is normal. Entity resolution & ring detection - Find rings, not just accounts: shared payment instruments, IP and ASN concentration, email-stem families, synchronised registration bursts, behavioural fingerprints, automation signatures. - Do it without a reliable device fingerprint — we do not have one today, and part of this job is telling us what it would be worth and what it would cost. - Know where graph methods break. Transitive closure through a shared card will happily merge thousands of unrelated people into one "ring"; we have done exactly that and thrown the result away. Enforcement, policy & the cost of being wrong - Design graduated, reversible actions — throttle, rate-limit, step-up verification, hold, pre-grant refusal, manual review queue, ban — and match the severity to the confidence. - Own the false-positive budget explicitly: how many paying customers are we willing to inconvenience to save a dollar of compute, and what is the appeal path for the ones we get wrong. - Build the pre-grant gates. The cheapest abuse to stop is the kind we decline to enable in the first place — a trial we do not grant costs nothing to claw back. - Partner with Payments on Stripe Radar, chargebacks and dispute economics; with Support on the queue your model creates; with Legal on what our Terms actually entitle us to do. Measurement & adversarial monitoring - Quantify what the system is worth in money — COGS avoided, net of the revenue you destroyed and the support cost you created. Keep that number current. - Run holdouts even on enforcement, wherever it is legal and safe to do so, because otherwise you will never know what your rules are worth. - Monitor for adaptation, not just drift. Model decay here is caused by an adversary, and it looks different: a signal stops firing, a ring changes shape, a cohort's behaviour shifts inside a week. - Watch your own inputs. A detection system that silently loses a feature degrades to a system that cannot reach its own threshold — and reports nothing wrong while doing it. Making it usable - Ship scores and reasons, never scores alone. An analyst, a support agent or an auditor must be able to read why an account was actioned. - Produce evidence that survives outside the company. Our abuse work has already been used in an external audit and in Terms-of-Use enforcement; write for that standard. - Work in SQL, Python and BigQuery on raw event, payment and generation data. We use AI heavily — resourcefulness beats syntax. WHO WE'RE LOOKING FOR - Experience building abuse, fraud or trust-and-safety detection that actually took action on real users — payments fraud, promo abuse, multi-accounting, bonus abuse, account takeover, marketplace or gaming abuse. Anti-money-laundering and credit-risk backgrounds transfer if the modelling was yours. - Genuine understanding of the adversarial setting: that your counterparty responds, that your training labels are generated by your own past decisions, and that offline AUC on a censored label set is close to meaningless. - Strong SQL and Python on raw event data without help: joins across payments, usage and identity, window functions, cohort replay. Gradient boosting, and the judgment to know when a two-condition rule beats a model. - Comfort with graph and linkage thinking — connected components, shared-attribute clustering, and an instinct for when a link is evidence and when it is coincidence. - Precision-first evaluation instincts: precision at the operating point, cost-weighted error, and why you would take 20% recall at 90% precision over the reverse in an enforcement system. - Unit-economics literacy: gross margin per account, what compute actually costs us, why a negative-margin customer may be entirely legitimate. - The judgment to escalate rather than act when the evidence is thin, and to say so in writing. - Clear written and spoken English, B2+. Backgrounds that often do well: - Fraud / risk data scientists from fintech, payments, marketplaces, gaming or crypto - Trust & safety and platform-integrity teams who owned detection and enforcement policy - Growth or product data scientists who ended up owning promo-abuse because nobody else would - Analysts from payment processors, PSPs or chargeback/dispute operations who moved into modelling WHAT THIS ROLE IS NOT This role is not a fit if you: - Want to build content-moderation or NSFW classification — that is a different function here - Would ship a ban list without knowing its precision - Optimize AUC on a label set your own enforcement created, and call it validated - Need a labelled fraud dataset to exist before you can start - Treat every negative-margin account as an abuser - Are uncomfortable that being right 90% of the time means being wrong about real, paying, legitimate people — and that you own what happens to them - Want predictable 9–5 workdays HIRING PROCESS - Screening call (30 min) - Hiring-manager screen (30 min) - Business case (1 hour) - Take-home with real-shaped data (7 days, ~10–12 hours of work) - Team interview (60 min) - Paid on-site trial (1 month) THE DEAL - Competitive salary in USD - Equity: participation in the company's stock option program - On-site role in Almaty, Kazakhstan - Relocation support (flight + temporary housing) - Flat structure, high autonomy, fast career growth

Location: Almaty, Kazakhstan Workplace: OnSite WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. WHAT THIS ROLE MEANS AT HIGGSFIELD We sell subscriptions and credit packs to consumers in over a hundred countries, and today almost all of it moves as cross-border card payments in USD. That has three consequences, and this role owns all three. We are declined more than we should be. In some of our largest growth markets roughly one attempt in three fails, and a meaningful share of those are not "no money" — they are cross-border blocks, card limits, stale credentials on renewal, and issuers who do not recognise us. We pay more than we should. Our blended cost of acceptance is the single largest line below compute, and the majority of the network component sits on transactions our processor classes as cross-border. We are not on the rails our customers use. In two of our fastest-growing markets, the dominant local payment method is one we do not offer at all. You own the measurement and the argument behind fixing all of it. You make sure: - We know our true authorization rate — at the unit the business actually cares about, not the one that is easy to compute - Every basis point of payment cost has a name, a geography and an owner - A decline is a diagnosis, not a statistic - When we propose a new rail, a new entity or a new processor arrangement, the number underneath it holds up to Stripe's own analysis and to our board's WHAT YOU WILL DO Authorization & decline analysis - Own authorization rate end to end: by country, issuer, BIN, card brand and funding type, plan price point, first payment vs renewal, and payment method. - Build and maintain the decline taxonomy — what each decline code actually means, which are recoverable, which are terminal, and which are us rather than them. - Measure at the right unit. An invoice that succeeds on the third retry is a success, not two failures and a success, and reporting it the other way has made teams optimise the wrong thing. - Separate soft declines we can recover from hard declines we cannot, and put a number on the recoverable pool. Cost of acceptance - Own the blended take rate and its decomposition: interchange, scheme fees, processor markup, cross-border and currency-conversion components, disputes, and the fixed per-transaction pieces. - Find where the cost actually sits. Averages hide it — the cost is concentrated by corridor, by card type and by whether the transaction is domestic. - Build the evidence for commercial conversations with our processor, and keep it current enough to reuse. Local payment methods, entities and routing - Size the case for new rails market by market: what share of local commerce runs on them, what our current card performance costs us, and what we would realistically recover. - Model merchant-of-record and local-acquiring arrangements against the alternative of our own entities, honestly — including the fee we would pay for the privilege. - Design and read the experiments that prove it, with the product analytics team. A new payment method is an A/B test, not a launch. Renewals, dunning and involuntary churn - Own the retry and dunning strategy as a measurable system: when to retry, how often, through which rail, and when to stop. - Quantify involuntary churn separately from voluntary. They look identical in a cancellation count and they need completely different fixes. - Track the health of stored credentials — network tokens, card-account-updater coverage, expiring cards — because in a subscription business that is silent revenue leakage. Disputes, refunds and reconciliation - Own dispute and chargeback rates against network thresholds, with the lag handled properly — disputes arrive weeks after the charge and a same-period denominator understates you. - Reconcile processor data to the revenue ledger and explain the differences rather than plugging them. - Work with the antifraud team where disputes are abuse rather than genuine dissatisfaction. HOW WE WORK - SQL and Python on raw processor and billing data in BigQuery. We use AI heavily — resourcefulness beats syntax. - Partner with Finance (the numbers get booked), Product (checkout and paywall), Engineering (the billing integration) and our processor's team directly. WHO WE'RE LOOKING FOR - 2+ years in payments analytics, payment operations, billing, or risk at a merchant, PSP, acquirer, or fintech. This is a domain role — general analytics experience without payments does not transfer quickly enough. - Fluency in the actual mechanics: authorization vs capture vs settlement, decline codes, 3DS and SCA, network tokens and account updater, interchange and scheme fees, chargeback lifecycle, MCC, BIN, cross-border and DCC. - Strong SQL, without help. Most of this job is joining sessions to intents to charges to invoices to refunds across imperfect keys and getting the denominator right. - Python at working level for analysis. - The instinct to check the unit of measurement before quoting a rate — per attempt, per invoice, per user, per session are four different numbers and only one of them answers the question. - Comfort with subscription billing specifically: renewals, proration, plan changes, failed payments, dunning, involuntary churn. - Commercial judgment: you can build the case for a rail or a rate and defend it against a vendor who does this for a living. - Clear written and spoken English, B2+. Backgrounds that often do well: - Payment operations or payments analytics at a consumer subscription, marketplace or gaming company - Analysts from PSPs, acquirers, orchestration platforms or card networks - Billing / revenue operations analysts who owned dunning and involuntary churn - Risk or chargeback analysts who moved toward the acceptance side WHAT THIS ROLE IS NOT This role is not a fit if you: - Want to own checkout UX or pricing — that is Product Analyst, and it is open - Want to build fraud models — that is the Antifraud data scientist, and it is open - Would report an authorization rate without saying what the denominator was - Would take a processor's own analysis of their own performance at face value - Need someone else to prepare the data - Want predictable 9–5 workdays HIRING PROCESS - Screening call (30 min) - Hiring-manager screen (30 min) - Business case (1 hour) - Take-home with real-shaped data (7 days, ~10–12 hours of work) - Team interview (60 min) - Paid on-site trial (1 month) THE DEAL - Competitive salary in USD - Equity: participation in the company's stock option program - On-site role in Almaty, Kazakhstan - Relocation support (flight + temporary housing) - Flat structure, high autonomy, fast career growth

Location: United States Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.   Kraken's Compliance Operations teams, including the Financial Intelligence Unit (FIU), investigations and enhanced due diligence, are the front line of how Kraken detects and responds to financial crime. The systems they run on sit within Core Services Product, alongside the engineering teams who build them. That covers alert ingestion, case management, investigator tooling and a growing set of automation and AI tools.   This role owns the product for that investigation platform. That means how an alert is created, enriched, grouped and suppressed. How it becomes a case. How an investigator reaches and documents a decision. And how every step is evidenced to a regulator or auditor. You'll start with the FIU, where the workflows are most complex and the audit bar is highest, then extend the platform across Compliance Operations.   THE OPPORTUNITY - Own the investigation-platform roadmap end to end. Sequence it and defend it, and re-sequence it when a regulator or the RCO raises a P0. - Define "done" before build starts. Write phased deliverables and acceptance criteria that Compliance signs off, and hold the line when scope moves. - Get requirements in before engineering starts. Build the intake between Compliance policy, monitoring rules and case management so that changes don't reach investigators before their workflows are ready. - Understand the process before building. Reconcile policy and SOPs against what investigators actually do and what the system actually does. Know the difference between a process fix and a technical one, and say which requests are in scope for engineering. - Understand the pipeline well enough to challenge it: ingestion, profile and transaction resolution, suppression and grouping logic, and reconciliation between vendor output and case management. Be able to walk an auditor through it with live examples. - Make auditability a first-class requirement: audit trail, data lineage, evidence retention, reviewer attribution, change-management controls, and validation of filtering and suppression logic. - Ship automation and AI into regulated workflows with controls that hold up in Compliance, IT and privacy audits. That means human-in-the-loop design, explainability and ongoing monitoring. - Run the operating rhythm: a shared forum with engineering and adjacent product managers, a regular stakeholder update, and one delivery status that everyone reads the same way.   WHAT YOU BRING - 4+ years of product management, including 2+ years on financial-crime systems such as transaction monitoring, investigations, case management, KYC/EDD or sanctions screening. - Working knowledge of how an AML programme is examined, including the questions regulators, internal audit and model validation ask about monitoring, filing and control systems. - The technical fluency to go deep on data flows and system design with engineers, and to spot when a design won't meet the requirement. - A track record of shipping internal tools or operational platforms that measurably changed how an operations team works. - Clear, concise writing, from PRDs and phase plans to audit walkthroughs and executive updates. - The judgement to tell a senior stakeholder a timeline isn't realistic because the requirements aren't written yet, and to keep the relationship intact.     NICE TO HAVES - Direct FIU experience, such as alert disposition, SAR/STR filing or leading investigators. - Crypto or digital-asset experience, such as blockchain analytics, wallet-level transaction analysis or focal vs counterparty logic. - Experience shipping AI or ML into a regulated investigative workflow, including the control design. - Build-vs-buy and vendor evaluation for monitoring or case-management tooling. - Experience with programmes that span jurisdictions (UK, EU/MiCA, US).       Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice