Client Advisor

Our Client Advisors turn inbound interest from small- and medium-sized businesses into Toptal clients. You will be the first conversation a prospective client has with Toptal. You will respond to immediate-assistance requests within five minutes, quickly understand the business problem behind the request, connect necessary Toptal specialists, and help guide the client forward through the sales process. You will need to do a great deal in a short conversation: establish trust, diagnose the need, recognize relevant opportunities, explain Toptal’s value proposition, address concerns, and convert the business to sale. This is a high energy, consultative sales role at inbound velocity where excellence will mean running a high volume of first conversations, asking better questions than the client expected, and constantly building momentum along the right Toptal offering path. You will need to bring clarity and articulate value across Toptal’s full portfolio: specialized talent, global hiring and payroll through HireGlobal, and our AI-driven, platform-powered, outcome-focused services offerings. Your ownership continues after the first call. You will represent the client through technical stages, keep them engaged between conversations, and resolve issues that slow a decision. You will manage those active opportunities alongside new incoming inquiries, knowing when to bring in specialists for deeper expertise. Responsibilities: — Run high energy, open-ended discovery on every inbound conversation, quickly establish rapport, understand what prompted the client to reach out, and uncover the business objective behind the stated request. — Build the necessary sales momentum to keep clients engaged, earning the right to recommend before you recommend. — Quickly identify what is driving the need, whether there is a real opportunity, identify the metrics that matter most to the client, and who is involved in the decision. — Explain why the relevant Toptal offering fits, address the client’s concerns, and ask for commitment. — Manage deal cycles from discovery through close and maintain accurate pipeline and forecast data in CRM. — Give necessary specialists a clear account of the client’s needs and prepare them for subsequent conversations. — Stay close as technical questions are resolved and keep the client engaged through the next decision. — Maintain clear next steps, timing, and blockers for each active opportunity while responding to new inbound requests. — Understand the client’s broader growth plans including global hiring, EOR and payroll needs, marketing and sales growth, financial, and technology challenges. — Position Toptal as a strategic partner rather than a single-transaction vendor. — Execute a client-centric approach across every interaction during pre-defined working hours, run rapid research on clients before outreach, ask focused questions to fill the gaps, and stay current on industry trends and the competitive landscape. — Work with team and cross-functional partners including matching, delivery, HireGlobal, and Toptal’s service offerings experts to respond promptly to high-volume inbound inquiries and bring the right expertise into a deal at the right moment. — Communicate clearly over Zoom and Slack. — Review own calls, seek and act on feedback, and contribute learnings back to the team. Onboarding and development expectations include learning Toptal’s model, sales training, mock calls, running inbound conversations independently, managing leads and opportunities, meeting sales and quality targets, mentoring new team members, and contributing to team efficiency. Required Qualifications: — 2–3 years of B2B sales experience (Account Executive, Inside Sales, Sales Development, Account Representative, or related role). — Demonstrated experience converting inbound opportunities into paying customers at scale, owning the sale from first call to close. — Experience coordinating parallel sales opportunities and maintaining sales momentum while other teams complete necessary work. — Outstanding written and verbal communication skills. — Full availability during working hours to take client calls. — Ability to work and thrive in a fast-paced, rapidly growing company managing a high volume of clients alongside competing deadlines. — Exceptional time management skills. Preferred Qualifications: — Software, tech, or professional-services sales experience. — Exposure to named sales methodologies such as MEDDPICC, Challenger, SPIN, Sandler, or similar. — Experience selling more than one product or service line into the same account. — Familiarity with global hiring, EOR, or payroll concepts. — Fluency with modern sales tooling including AI-assisted research, call review, and CRM workflows. Core Competencies: — Consultative discovery with open-ended questions and diagnosis before prescription. — Qualification discipline to distinguish interest from intent. — Business acumen to hold credible conversations about growth, hiring, cost, and risk. — Point of view to bring insight and respectfully reframe client thinking. — Client-centricity to uncover and resolve client issues through value-based selling and directness about fit. — Will to win, naturally competitive and aiming to exceed quota. — Learn-it-all mindset seeking feedback and sharing learnings. — Ownership as a self-directed individual contributor accountable for pipeline and results while collaborating effectively. This is a remote position. Visa sponsorship or assistance is not offered. Resumes and communication must be submitted in English.