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Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP believes in the power of humans to transform how they feel, perform and age; we serve the aspiring! WHOOP is seeking a Senior Manager, Field Quality to lead field quality across our Hardware and Accessories & Apparel (A&A) portfolio and oversee our Failure Analysis function and Quality Lab. Reporting to the Vice President of Hardware Quality, you will translate the broader quality strategy into scalable programs, operating mechanisms, and measurable outcomes that improve product quality and the member experience. You will connect field performance, member feedback, failure analysis, manufacturing and supplier data, and product insights to identify emerging risks, drive root cause and corrective action, and ensure learnings from the field influence future product and process decisions. This is a highly cross-functional leadership role requiring both deep quality expertise and the ability to lead through others. You will build and develop a high-performing team, establish clear quality metrics and escalation mechanisms, and partner across Supplier Quality, NPI Quality, Hardware Engineering, Accessories and Apparel, Reliability Engineering, Supply Chain, Global Operations, Membership Services, and our manufacturing and supplier network to drive continuous improvement across the WHOOP product ecosystem. RESPONSIBILITIES: - Lead the field quality strategy and execution across Hardware and Accessories & Apparel, establishing KPIs, operating mechanisms, and cross-functional programs that identify emerging quality issues, prioritize risk, and drive measurable improvements in field performance and member experience. - Own the Failure Analysis function, Early Field Failure Analysis (EFFA) program, and Quality Lab, establishing scalable processes and technical capabilities to rapidly characterize failures, determine root cause, and translate findings into actionable design, manufacturing, supplier, and process improvements. - Build a closed-loop quality system connecting the field back to product development and manufacturing, synthesizing field returns, member feedback, reliability results, manufacturing trends, supplier performance, and failure analysis insights to identify systemic issues and influence upstream quality strategy and product decisions. - Lead cross-functional resolution of complex and high-impact quality issues, partnering with Analytics, Supplier Quality, NPI Quality, Hardware Engineering, Accessories and Apparel, Reliability Engineering, Supply Chain, Global Operations, Membership Services, contract manufacturers, and suppliers to establish containment, root cause, corrective and preventive actions, and verification of effectiveness. - Establish data-driven field quality management and executive visibility, defining metrics, escalation criteria, and review mechanisms in partnership with Analytics that enable teams and leadership to understand quality performance, make informed trade-offs, anticipate risk, and focus resources on the highest-impact opportunities. - Build, lead, and develop a high-performing Field Quality and Failure Analysis team, setting clear priorities and performance expectations, developing technical and leadership capability, and creating scalable systems that enable the organization to operate with increasing autonomy, speed, rigor, and accountability. QUALIFICATIONS: - 10+ years of experience in field quality, quality engineering, failure analysis, reliability, manufacturing quality, or a related discipline supporting consumer electronics, wearable technology, apparel/accessories, medical devices, or other complex consumer products. - Demonstrated experience leading teams and complex quality programs across multiple products or product categories, with the ability to translate broad quality objectives into clear priorities, operating mechanisms, and measurable outcomes. - Deep expertise in structured problem-solving and failure analysis methodologies, including root cause analysis, 5 Why, 8D, FMEA, DOE, Pareto analysis, CAPA, and related quality tools. - Experience building or leading failure analysis capabilities and laboratories, including the effective application of analytical techniques and equipment to characterize product failures and drive root cause determination. - Strong analytical acumen with experience using field performance, return, manufacturing, supplier, and customer/member data to identify trends, assess risk, prioritize investigations, and influence decisions. - Proven ability to lead complex cross-functional initiatives and influence technical and business stakeholders across Engineering, Product Development, Operations, Supply Chain, manufacturing partners, and suppliers in a fast-paced global environment. - Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Quality Engineering, Materials Science, or a related technical discipline, or equivalent relevant experience. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.   Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.   WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.   The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.   At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.   The U.S. base salary range for this full-time position is $180,000 - $215,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.   In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.   These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Remote, Germany; Warsaw, Poland; Yerevan, Armenia If you want to build and own the systems that decide what JetBrains customers are entitled to use and bill them accurately for it, this is for you. You will focus on designing backend services, keeping complex commercial flows correct, and tackling hard distributed systems challenges on the critical path of every paid request. About JetBrains We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. What you’ll do At JetBrains, the Cloud Platform department builds the underlying infrastructure that powers authentication, paid capabilities, usage metering, and accounting. Within this department, the Licensing & Billing team sits right at the center of our commercial model, turning what a customer buys into what they are actually allowed to use, and accounting for that consumption accurately enough to bill on. The complexity of our entitlement, quota, and metering systems continues to grow. In this role, you will own the correctness and evolution of these backend services, take full ownership of end-to-end data flows, tackle distributed consistency across unreliable upstream systems, and ensure revenue-affecting data migrations happen cleanly without taking services offline. Day to day, you will: Design, build, and operate backend services that decide what a customer is entitled to and what their usage costs. Own flows end to end, from ingesting licensing and purchase data from upstream systems to enforcing quotas and recording consumption. Evolve our domain model to handle new commercial structures, combining seat-based plans and usage-based models. Design integrations with external systems, ensuring correctness through idempotency, ordering, reconciliation, and eventual consistency. Plan and execute live data migrations using feature flags, dual writes, backfills, and verification at every stage. Build observability into our systems by defining invariants, metrics, and alerts to catch silent divergence before customers do. Design internal APIs with explicit focus on versioning, backward compatibility, and developer experience for other JetBrains teams. Improve system performance and reliability under continuous production load while decommissioning legacy subsystems. Write integration tests against real dependencies and maintain reliable test infrastructure. Investigate production incidents, find root causes, and follow through on lasting fixes. What you’ll bring An engineer’s dedication to accuracy, especially in domains where system errors have direct financial impact. Pragmatic judgment when designing distributed systems where correctness under unreliable delivery is the main constraint. A habit of trusting metrics, traces, and logs to understand production behavior rather than relying on assumptions. Comfort navigating and simplifying large existing codebases containing legacy decisions. Clear, direct communication skills to agree on API contracts across teams with different priorities. A focus on testing as an essential design tool rather than an afterthought. What you’ll need A proven track record of building and operating backend services on the JVM platform using Kotlin or Java. A solid working knowledge of relational databases, including transactions, isolation levels, locking, indexing, and live schema migrations (PostgreSQL preferred). A deep understanding of distributed systems patterns, such as idempotency, retry strategies, eventual consistency, and data reconciliation. Practical experience making live data migrations or system changes without downtime using feature flags and staged rollouts. Experience designing versioned, backward-compatible APIs for other engineering teams. Hands-on experience with event-driven architectures and message brokers like Kafka. The ability to diagnose, debug, and resolve production incidents in complex environments. Proficiency in both written and spoken English. What success looks like Success in this role means building a bulletproof entitlement and metering foundation that product teams can trust without hesitation. You will have successfully migrated live commercial systems to support new billing models without downtime or data divergence. Silent errors will be caught automatically by system invariants before affecting users, and internal teams will integrate seamlessly with your clean, versioned APIs. Why join JetBrains? Strong base salary. We offer competitive pay that reflects your skills and experience. Flexible work location. Enjoy the freedom to work from home or from the office. Remote work. Spend up to 30 days per year working remotely from abroad. Extra time off. More days to relax, recharge, and do the things you love. Medical insurance allowance. Enjoy peace of mind for you and your family Learning and development opportunities. Access to conferences, courses, and language classes. Relocation support. We help make your move as smooth and stress-free as possible. (keep if relevant for the role) Language classes. Pick up the local language or sharpen your English skills. Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays. Mental health support. To help you feel your best, we provide easy access to professional mental health services. Sports benefit. Enjoy an on-site gym or sports club stipend. Internal events. Join company-wide celebrations and team gatherings. *Some benefits may vary depending on location. #LI-KT1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Location: București, Romania Workplace: hybrid About us EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. About the Role We are looking for a Product Data Analyst to join the UXMatrix Product Team and help establish a consistent, evidence-based approach to product development and optimization. You will define how product performance and user behaviour are measured, ensure that the necessary data is collected accurately, and transform that data into insights and recommendations that Product Owners, UX Designers, Engineering teams, and business stakeholders can act upon. This role extends beyond dashboard creation and regular reporting. You will investigate user journeys, identify friction and opportunities, support product discovery, define feature-success criteria, and determine whether released initiatives achieve their intended customer and business outcomes. You will work across UXMatrix products, with a particular focus on critical frontend journeys such as registration, login, deposit, sportsbook navigation, event discovery, bet placement, casino discovery, promotions, content interaction, and customer retention. What You'll get to do: Product Measurement Strategy Work with Product Owners and stakeholders to translate business objectives into measurable product outcomes and KPIs. Establish clear success criteria before features and initiatives enter development. Define leading and lagging indicators across acquisition, activation, engagement, conversion, retention, and feature adoption. Help product teams distinguish between activity metrics, diagnostic metrics, and measurable customer or business outcomes. Ensure product recommendations are supported by reliable data, user research, or clearly documented hypotheses. Analytics Tracking and Data Quality Define and maintain analytics tracking plans for websites, applications, widgets, and critical user journeys. Translate business questions and measurement objectives into clear technical tracking requirements. Validate analytics implementations before and after release. Monitor data quality and investigate broken events, incomplete parameters, unexpected changes, and reporting discrepancies. Ensure that tracking implementations comply with consent, privacy, security, and applicable regulatory requirements. Product and User-Behaviour Analysis Identify abandonment points, friction, behavioural patterns, and opportunities for improvement. Segment users according to relevant characteristics such as acquisition source, device, market, lifecycle stage, product preference, engagement level, or previous behaviour. Conduct funnel, cohort, retention, conversion, path, and behavioural analyses. Analyze critical user journeys Combine quantitative data with UX research, customer feedback, technical performance, and operational context. Reporting and Data Visualization Build and maintain dashboards that provide stakeholders with a clear view of product performance. Create reporting views appropriate for Product Owners, UX teams, Engineering teams, operators, commercial stakeholders, and senior management. Present trends, anomalies, risks, and opportunities clearly and concisely. Reduce dependency on manual reporting by developing reusable and automated dashboards. Ensure KPI definitions remain consistent across products, teams, and reports. Deliver focused analysis and actionable recommendations rather than reporting data without interpretation. Product Discovery and Decision Support Support Product Owners during product discovery by evaluating evidence, sizing opportunities, and identifying behavioural problems. Provide data to support roadmap prioritization, business cases, and investment decisions. Help product teams formulate measurable hypotheses for proposed product changes. Challenge assumptions and stakeholder requests when they are not supported by evidence or a clearly defined customer problem. Conduct market, benchmark, and competitor analyses when relevant to product decisions. Contribute relevant data and insights to product reviews, client presentations, RFP responses, and strategic discussions. Experimentation and Feature Evaluation Define hypotheses, success metrics, guardrail metrics, and evaluation criteria for product experiments. Support A/B tests, controlled rollouts, phased releases, and other product-validation methods. Conduct post-launch reviews to determine whether delivered features achieved their intended outcomes. Track whether recommendations lead to product changes and measurable improvements. Stakeholder Collaboration Work closely with Product Owners, UX Designers, Developers, QA Engineers, Architects, BI teams, operators, and commercial stakeholders. Facilitate workshops to define business questions, KPIs, success criteria, and tracking requirements. Proactively identify relevant insights rather than working exclusively from reporting requests. Establish a regular product-insight cadence through reviews, reporting, and focused deep-dive analyses. Keep stakeholders informed about measurement gaps, data-quality risks, and significant product-performance changes. What we’re looking for: At least three years of experience in product analytics, digital analytics, business intelligence, data analysis, or a comparable analytical role. Previous experience in sportsbook, iGaming, gaming, fintech, e-commerce, or another transactional or regulated digital industry. Strong SQL skills and experience extracting, combining, validating, and analyzing data from multiple sources. Experience analyzing digital-product behaviour, including user journeys, conversion, engagement, feature adoption, and retention. Experience defining analytics events, parameters, tracking plans, event taxonomies, and measurement frameworks. Practical experience with analytics and visualization tools such as GA4, Microsoft Clarity, Power BI, Looker, Tableau, Amplitude, Mixpanel, or equivalent platforms. Ability to transform complex data into clear findings and actionable product recommendations. Strong written and verbal communication skills, including the ability to present findings to technical and non-technical audiences. Strong attention to detail and a disciplined approach to data quality and validation. Experience collaborating with Product, UX, Engineering, QA, BI, and commercial teams. Good understanding of web and mobile application behaviour, including client-side and server-side tracking. Professional proficiency in English. A degree in statistics, mathematics, computer science, economics, business, or another relevant discipline. Here's what we offer: Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us. Benefit from two Free Fridays each year, limited to one per quarter. 3 sick leave days per year, no doctor's note required. Daily catered lunch or monthly lunch allowance. Private Medical Subscription. Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training. Access to an Employee Assistance Program through TELUS Health. Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym? At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Location: Barcelona, Spain Workplace: hybrid About seQura seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear, Repairs and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months. Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR. Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4.1/5. About the role 🤓 We’re looking for a Junior People Operations & Payroll Specialist to join our People Operations team and build a strong foundation in Payroll. Working closely with our Payroll Specialist and the wider People Operations team, you’ll get hands-on exposure to the full payroll cycle, Spanish labour administration and our HR and payroll systems , gradually taking on more responsibility and ownership as you develop in the role. This is not a role where you’ll spend your time observing from the sidelines. From the beginning, you’ll work with real payroll processes, employee data and People Operations activities, learning how payroll works in practice within a fast-growing, international company. You don’t need to arrive knowing everything. We’re looking for someone who is curious, comfortable with numbers, highly attentive to detail and eager to learn . We’ll give you the exposure and support to develop your expertise over time. It’s a great opportunity for someone at the beginning of their career who wants to build a future in Payroll and People Operations and progressively become more autonomous in the role. 📍 Location & ways of working: This role is based in Barcelona and follows our hybrid working model, typically 3 days per week in the office and 2 days working from home . This is not a remote position , so please apply only if you are currently based in Barcelona or willing to relocate and can commit to this hybrid setup. What challenges will you be solving 🚀 Learn the payroll cycle from end to end: support the monthly payroll process, including the preparation, validation and review of payroll inputs and documentation. Help us keep our payroll data accurate: maintain employee and payroll information across our systems and make sure changes are correctly reflected and documented. Support the employee lifecycle: help manage the payroll and administrative side of hires, contract changes, leaves, absences and terminations. Learn Spanish labour and Social Security administration: support Social Security and other payroll-related administrative processes while developing your knowledge of Spanish payroll practices. Help ensure payroll is right: support payroll checks and reconciliations, identify discrepancies and learn how to investigate and resolve them. Keep our payroll operations organised: maintain payroll documentation, trackers and internal controls so that information is accurate, accessible and reliable. Support our employees: help respond to payroll-related questions and collaborate with People Operations, Finance and our external partners when needed. Grow your ownership: as your knowledge develops, progressively take responsibility for more complex payroll activities. Help us work smarter: bring curiosity and fresh ideas to how we operate, contributing to the improvement and automation of our payroll processes. What you'll need 🤝 You’re at the beginning of your career and genuinely interested in developing your expertise in Payroll and People Operations . You have studied or are currently studying Labour Relations, Human Resources, Business Administration, Finance, Accounting or a related field. You’re comfortable working with numbers, spreadsheets and detailed information , and you naturally pay attention to accuracy. You’re organised, proactive and curious, and you’re comfortable asking questions when you don’t know something. You enjoy understanding how and why things work , rather than simply following a process. You’re comfortable handling confidential information responsibly. You can work professionally in Spanish and have a good level of English . Previous exposure to A3innuva or other payroll software would be a plus. Previous experience in Payroll or HR administration is welcome, but not required . We care much more about your potential, attitude and willingness to learn. What we offer 😎 We have a strong and sustainable foundation where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible. A role with direct, visible impact: in 12 months you will have changed how seQura hires. Exposure to the whole company: you will work with managers across every function and every market. 23 vacation days + 2 days of free disposal per year. Professional development workshops and seminars. Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee. Health insurance discounts with Sanitas and Adeslas. Urban mobility support via Kleta. Free access to healthy, organic, and sustainable fruits. Wellness Programme covering 6 areas: occupational, physical, financial, emotional, social, and environmental. Our hiring process Screening call with the Hiring Manager In-depth competency interview with the Hiring Manager Final interview with the team We kindly ask that you submit your CV in English, as it is the official language of our community. We promote equal opportunity to all, regardless of age, colour, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics. Do you want to be part of the change? Join us! 👇

Location: San Francisco, CA | New York City, NY | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We're seeking an experienced Executive Escalations Manager to be a founding member of a new pillar of our Operations organization: Community & Executive Escalations. This role is the front line of how Anthropic protects its reputation when high-stakes user issues surface through executive channels. You'll help stand up the function from scratch and operate it day-to-day. You'll be the person building the playbooks and escalation criteria, triaging incoming escalations, and running them to resolution alongside cross-functional partners. The ideal candidate combines calm-under-fire judgment with sharp written communication and a bias toward action. Responsibilities: Build the team's playbooks, escalation criteria, tooling solutions, and SOPs to successfully manage escalations coming from Anthropic’s executive team Own executive escalations end-to-end during your coverage hours Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current Write clear post-escalation reports that capture what happened, what we did, and what should change—so the next escalation is easier than the last Lead a recurring escalations insights forum: identify patterns across escalations and drive the resulting product and policy changes with partner teams You may be a good fit if you have: 6+ years of experience in escalation management, trust & safety operations, customer support, or a related front-line operations role—ideally at a consumer or developer platform. Direct, hands-on experience running incidents or escalations: you've been the person investigating the issue, coordinating R&R with XFN partners, and writing executive comms. Sharp written communication—you can brief a senior leader in three sentences and document an incident so the next responder can pick it up cold Excellent judgment under pressure Comfort coordinating across functions in real time and influencing partners without positional authority A pattern-detection mindset—you spot the second-order issue beneath the first-order complaint and surface it to the right people Comfort with ambiguity and a bias toward action; this team is brand new and you'll be helping define what good looks like as you operate Excitement about protecting Anthropic's reputation and relationships at a moment when public attention on AI has never been higher The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $210,000 — $260,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Home based - EMEA; Office Based - London, UK We are hiring a Global Payroll Manager , ideally a candidate who thrives on building scalable systems, automating manual processes, and creating operational excellence in a high growth technology environment. We are looking for a leader who combines deep payroll expertise with a systems oriented mindset. You should be passionate about process improvement, automation, and leveraging technology to increase accuracy, efficiency, transparency, and employee satisfaction. Experience supporting a remote, international workforce is highly valued, as is a genuine interest in the software and technology industry. This is a management position which requires confidence in setting direction, driving excellence, managing priorities, developing team members, and communicating effectively with stakeholders across the business. As we continue to grow globally, you will play a key role in scaling our payroll infrastructure and raising the standard for operational excellence. This role will report to the Global Financial Controller. Location: This role is home-based in EMEA time zones, with the option to be based in our London office. The role entails Collaborate with HR, Accounting, Accounts Payable, Treasury, Financial Planning & Analysis, and external payroll providers to support payroll operations and compliance Manage end-to-end payroll operations across different countries, ensuring accurate and timely payroll processing Review, validate, and approve payrolls prior to final processing Establish and maintain strong payroll controls to ensure data accuracy, compliance, and operational efficiency Perform payroll and salary cost analyses, investigating and explaining variances Ensure compliance with all applicable payroll tax, statutory, reporting, and employment-related requirements across jurisdictions Serve as the primary point of contact for payroll-related audits, coordinating responses to internal and external audit requests Monitor legislative and regulatory changes that may impact payroll processes, controls, or compliance obligations Drive continuous improvement initiatives to enhance payroll accuracy, scalability, and the employee experience Continue to develop, document, and maintain payroll policies, procedures, and internal controls Maintain strong relationships with payroll vendors and service providers, ensuring service levels and deliverables are met Incorporate industry best practices, emerging technology, including AI, to improve reporting quality, efficiency, and accuracy Lead, mentor and coach a team of global payroll professionals Ensure compliance with internal policies and regulatory requirements while identifying and managing compliance risks. What we are looking for in you An exceptional academic track record from both high school and university An undergraduate degree in Accounting or Finance, or a compelling narrative about your alternative chosen path Significant payroll experience supporting multi-country and/or global payroll operations Strong knowledge of payroll compliance, taxation, and internal controls Experience managing payroll audits and regulatory requirements Proficiency with payroll systems, HRIS platforms, and spreadsheet-based analysis Strong analytical, problem-solving, and reconciliation skills Leadership and commitment to skills development and mentorship The work ethic and confidence to shine alongside motivated colleagues A track record of going above-and-beyond expectations Professional written and spoken English with excellent presentation skills Excellent interpersonal skills, curiosity, flexibility, and accountability Appreciative of diversity, polite, and effective in a multi-cultural, multi-national organization Thoughtfulness and self-motivation Result-oriented, with a personal drive to meet commitments Ability to travel internationally twice a year for company events up to two weeks long In addition we expect that you will match our values, by being: Precise, taking care to deliver correctness and clarity Reliable, delivering high quality work that builds trust and confidence Accessible, collaborating to build products and systems that are usable Adroit, blending enthusiasm, knowledge, adaptability, style and character Nice-to-have skills Experience implementing or optimizing payroll platforms and HRIS systems Payroll management experience in publicly traded or pre-IPO companies A passion for technology and a desire to work with motivated colleagues Experience supporting rapid expansion, including new country payroll launches A passion for technology and a desire to work with motivated colleagues MBA or other relevant business degree What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We assess performance and revisit compensation twice annually to ensure we recognize outstanding colleagues. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Bi-annual compensation review Company recognition rewards 40 days annual leave per annum, including public holidays and our All Company holiday periods Maternity and paternity leave Team Member Assistance Program & Wellness Platform Opportunity to travel to new locations to meet colleagues, with Priority Pass for lounge access About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are founder-led, profitable, and growing. Powered by worldwide distributed collaboration since our inception in 2004, we believe tech and business leadership can emerge anywhere. We have no central headquarters. Most of us work from home, but we are exceptionally disciplined about this. We have very high expectations of all colleagues, and are champions of excellence. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Location: Mexico City SOLUTIONS ARCHITECT | LATAM Our Solutions Architecture team connects business priorities with practical technical solutions, helping customers understand how Chainalysis can support their most important objectives. In this role, you will provide technical leadership throughout the customer journey. You will turn complex requirements into clear recommendations, help customers envision how our products fit into their operating environment, and guide them toward measurable business outcomes. As a Solutions Architect, you'll develop a deep understanding of Chainalysis solutions and the problems our customers are trying to solve. You'll explain complex concepts in a clear, compelling way to technical practitioners, business leaders, and executive stakeholders. You'll also build practical, customer-specific solutions that support deployment, integration, adoption, and long-term value. In this role, you'll: - Serve as a core member of the account team, partnering closely with Sales, Services, Customer Success, Product, and Engineering. - Take ownership of customer outcomes across the full lifecycle, from initial discovery and solution design through investigation support, compliance program delivery, deployment, enablement, adoption, and expansion. - Lead discovery conversations that uncover customer objectives, operational pain points, use cases, technical constraints, and success criteria. - Translate business and operational needs into clear technical requirements, solution designs, and implementation paths. - Articulate Chainalysis capabilities in a way that is relevant to each customer's compliance, risk, fraud, investigations, or security environment. - Create tailored demonstrations, proof-of-value experiences, and technical narratives that show how Chainalysis can address customer priorities. - Conduct blockchain investigations, deliver compliance and regulatory guidance, and build technical solutions such as notebooks, dashboards, automation workflows, data integrations, reference architectures, and agentic workflows. - Develop AI-assisted workflows that accelerate and automate investigations, analysis, and customer processes, adapted to each customer's operating model, data, controls, and risk framework. - Design automation that fits into existing compliance, risk, fraud, investigations, or security operations rather than requiring customers to redesign how they work. - Help customers access and operationalize Chainalysis data through APIs, integrations, and fit-for-purpose technical patterns. - Provide guidance on solution architecture, API implementation, workflow design, data movement, and integration considerations. - Drive platform adoption by connecting customer workflows to Chainalysis capabilities and identifying new use cases. - Identify creative, responsible approaches to difficult customer problems, while balancing speed, scalability, security, maintainability, and measurable impact. - Build trust through sound technical judgment, clear communication, reliable execution, and a strong understanding of the customer's business. - Assemble the technical evidence base, including outcome data, consumption metrics, adoption analysis, and expansion signals, that supports quarterly impact reporting and renewal conversations. - Build customer capability and self-sufficiency rather than creating ongoing dependence on the Solutions Architecture team. - Own the feedback loop between customers and Product/Engineering, translating field insights and feature requirements into product improvements and bringing those improvements back to customers. - Act as a trusted advisor to customers, meeting them at their current level of crypto-maturity and partnering with them to advance their understanding, processes, and outcomes. - Represent Chainalysis at customer meetings, industry events, and conferences. - Contribute to the wider Solutions Architecture team through reusable assets, knowledge sharing, internal initiatives, and better ways of working. We're looking for candidates who have: - Several years of experience in one or more relevant areas, such as financial services, compliance, investigations, fraud, cybersecurity, digital assets, transaction monitoring, sales engineering, solutions architecture, or enterprise product management. - Experience making complex technical or operational concepts understandable to different audiences. - Strong storytelling, presentation, and written communication skills, with the ability to engage both technical teams and executive stakeholders. - A creative, structured, and investigative approach to solving challenging customer problems. - Comfort working with technical tools and learning new technologies quickly. Experience with Python or another programming language, SQL, data analysis, notebooks, workflow automation, APIs, integrations, or AI tools is valuable. - The curiosity and initiative to develop technical depth over time; you do not need to arrive with a complete technical stack, but you should enjoy investigating how things work and building the skills to solve new problems. - The ability to operate effectively when requirements are ambiguous, information is incomplete, or the best path forward has not yet been defined. - A collaborative, generous approach to working with others, including a willingness to share knowledge, seek input, and improve team practices. - A demonstrated focus on measurable customer outcomes, not simply technical activity or product usage. - An interest in blockchain and a desire to keep building your understanding of the technology, the market, and the customers we serve. AI at Chainalysis AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it. AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before. About Chainalysis Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation. You belong here.  At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Security Scientist, you will leverage your data analysis skills and help identify and drive impactful projects to improve the safety and security of Figma's product, platform, and our IT systems. The mission of the Figma Security team is to help Figmates ship the most secure and safe product to our users. We are looking for security scientists with a strong grasp of security and anti-abuse fundamentals. You will partner closely with teams in Security Engineering as well as teams across the company to focus on systemic security and safety improvements and risk reduction. You will also apply your security expertise and analytical skills to support and participate in security design reviews and consulting, incident response, and risk management. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Collaborate cross-functionally across the company to understand existing security and anti-abuse problems and work with engineering, product, data science, and other teams on solutions Understand attacker and user behavior on the Figma platform and inside Figma through creation of new datasets, metrics, experimentation, etc., and guide strategy and decision making Build detections, tune signal quality, and measure coverage across Figma's products, platforms, and internal systems, turning attacker behavior into durable, data-driven detections Lead and support security investigations, developing the datasets, tooling, and analysis that help us scope incidents, understand root cause, and reduce time to detect and respond Translate threat intelligence into action, operationalizing intel on relevant threat actors and techniques to prioritize detection coverage, harden high-risk surfaces, and guide security strategy Conduct investigations and design reviews to identify current and new attack vectors against Figma products and services Advocate for security and secure practices throughout Figma We'd love to hear from you if you have: Strong understanding of real-world security, anti-abuse, and detection and response challenges Fluency in SQL, with proficiency in Python, R, or a similar scripting language Experience working with distributed data processing systems and frameworks such as Hive, Redshift, Presto, Snowflake, or Spark Strong knowledge of statistical methods and experimental design Excellent judgment and creative problem-solving skills While it's not required, it's an added plus if you also have: A self-starting mindset along with strong communication and collaboration skills At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $140,000 — $348,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Moscow, Russia; St. Petersburg, Russia; Yerevan, Armenia; Tbilisi, Georgia; Astana, Kazakhstan; Almaty, Kazakhstan Workplace: remote At NOVACARD , we’re redefining how people use credit. We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control – all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals. About the Role We are looking for a QA Automation Engineer to own the quality of key user scenarios across the stack. In this role, you will do more than write autotests — you will build a reliable automation system that covers everything from a customer action in the Flutter mobile app to data validation in APIs, message queues, and databases. You will work closely with developers, analysts, DevOps, and other QA engineers to ensure delivery speed and reliability of financial services. We expect an engineer who sees risks in a microservices architecture and prevents them with well-designed automated coverage. The role is fully remote, with occasional business trips if required. Key Responsibilities Develop, maintain, and evolve UI autotests for the Flutter mobile application (Android/iOS) using Python and Appium. Design the automation framework architecture: implement and maintain Page Object patterns, business step layers, fixtures, and environment configurations. Work with Flutter app locators: use Semantics labels and accessibility IDs, and align their implementation with mobile developers to improve test stability. Ensure autotest suite stability: diagnose and eliminate flaky tests, manage waits, and configure test isolation. Configure and maintain Allure reporting: steps, attachments such as screenshots, logs, and traffic, run history analysis, and linking autotests to test cases. Integrate autotests into CI/CD using GitLab CI: run pipelines, set up parallel runs on emulators and real devices, and maintain acceptable execution time. Analyze new functionality, participate in requirements review, and create test designs. Perform functional, integration, regression, and end-to-end testing. Test external and internal integrations, including SOAP/REST APIs, XML/JSON processing, authorization, contracts, and service interaction errors. Analyze asynchronous processes: message queues and event buses such as Kafka and RabbitMQ, consumers, retries, idempotency, and delayed effects. Identify cross-team dependencies during task definition and align them with related teams before development and testing begin. Estimate testing and automation effort, maintain and expand the regression test suite. Analyze run results, report risks, defects, and blockers in a timely manner, and prepare clear quality reporting. Automate test data preparation: use SQL scripts, internal service APIs, emulation of external system states, and mocks. Work confidently with databases: write medium-complexity SQL queries with joins and aggregations, validate data after user operations in MS SQL Server and/or PostgreSQL, and access databases from autotest code. Investigate logs and metrics in monitoring systems such as Kibana, OpenSearch, and Grafana, and trace requests across services using correlation or trace IDs. Diagnose autotest failures: identify root causes using device logs, traffic, and service logs, and file defects in the tracking system. Key Requirements 2+ years of experience in mobile UI test automation. 5+ years of experience testing microservice-based applications. 2+ years of experience testing external integrations. Strong Python skills: OOP, working with libraries, reading and refactoring code, writing utilities and helpers. Hands-on experience with pytest: fixtures, parametrization, markers, conftest, and plugins. Practical experience with Appium. Experience automating Flutter applications or readiness to quickly learn Flutter-specific automation. Knowledge of Git and experience integrating autotests into CI/CD. Experience in functional testing of Android and iOS mobile applications. Excellent knowledge of testing theory and test-design techniques. Strong understanding of SOAP/REST API testing, XML/JSON, HTTP response codes, contract schemas, session-based and token-based authentication; experience automating API calls in Python using requests or similar libraries. Confident SQL skills: ability to independently write medium-complexity queries, read database schemas, and validate data in MS SQL Server and/or PostgreSQL. Understanding of asynchronous service communication: Kafka, RabbitMQ, or similar brokers, consumers, idempotency, retry mechanisms, and delayed event processing. Experience with logging and monitoring systems such as Kibana, OpenSearch, Grafana, or similar tools. Ability to independently prepare test data using SQL scripts, internal or service APIs, and emulation of external system states. Fluent Russian and English at B1+ level, sufficient for technical documentation and an international team. Experience developing in Dart or reading Flutter app code to understand widget structure and add Semantics keys. Nice to Have Experience with device farms such as BrowserStack, Sauce Labs, or local device farms, Appium Grid, and parallel execution on device pools. Experience developing in Dart or reading Flutter app code to understand widget structure and add Semantics keys Experience with Charles, Fiddler, Swagger, Postman, and SOAP UI, including proxying and mocking responses on devices. Experience automating the API layer as a separate suite, as well as basic Postman automation and running collections via Newman. Experience with visual testing and screenshot-based tests. Experience in fintech or banking products: card processing, credit products, tariffs, fees, limits, card statuses, and card lifecycle management. Experience testing BPMS processes and workflow engines such as Camunda. Understanding of financial application security requirements: personal data handling, OTP flows, session management, and basic PCI DSS principles. Experience setting up test infrastructure: Docker, running emulators in CI, and build caching. Experience estimating testing tasks and working with QA quality metrics such as DDE, defect density, test coverage, autotest stability, and execution time. What We Offer Fully remote work format. Official employment in accordance with the Russian Labor Code for residents of Russia; contractor collaboration for candidates from other countries. Opportunity to work in an international team on an innovative digital credit product for the Mexican market. A product-focused, data-driven environment where quality directly influences the financial experience of thousands of users. The chance to work on complex mobile, backend, and integration scenarios in a rapidly growing fintech company.

Location: EMEA+ Time Zone (UTC 0:00~UTC+08:00); APAC; Americas Time Zone (UTC -07:00 ~ UTC-04:00) Workplace: Remote BILLING & ACCOUNTS RECEIVABLE ANALYST (SAAS) 🌍 Where do we hire from? Check that your country appears on this page https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?usp=sharing. For this role, you’ll have at least 5 hours daily overlap with our UK-based Finance team. Hi there, I'm Rene Pavlides, Head of Finance at TestGorilla. I’m excited to share more about the Billing & Accounts Receivable Analyst role and our team. ABOUT TESTGORILLA At TestGorilla, we're on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we’re building the world's leading skills-based talent discovery platform - one that replaces reliance on resumes with scientific validation of what people can truly do. Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We’re all AI-fluent builders who care deeply about replacing bias with fairness. After empowering thousands of companies to hire smarter and faster, we’re now unlocking the next phase of our scale-up journey - where you'll play an instrumental role in creating a world where skills matter most! ABOUT THE ROLE As our Billing & Accounts Receivable Analyst, you'll own customer billing, accounts receivable and collections for our subscription business. You'll investigate invoice and payment discrepancies, resolve them directly with customers, reconcile billing and payment records against the ledger, and fix the processes that keep causing them. You'll join a lean, three-person, AI-empowered Finance team, working directly with our Head of Finance and Senior Financial Controller, with lasting and broad ownership from day one. Billing, AR, collections and reconciliation are core, permanent responsibilities. What grows is the build side. As you learn our systems and reporting definitions you'll take ownership of MRR/ARR reporting, and we'll expect you to automate the manual workflows behind it rather than maintain them. If you'd rather fix the process than work the queue, that's the part of this job that gets bigger. RESPONSIBILITIES In this role, your responsibilities will include: - Upholding TestGorilla's behaviors and fostering an inclusive, supportive culture. - Owning customer billing end to end, including invoicing, subscription changes, payment queries, refunds, failed payment recovery, credit notes and corrections within agreed approval limits, and working with Customer Success on complex or sensitive billing cases. - Owning accounts receivable, collections and dunning (via Upflow), resolving failed payments and billing disputes directly with customers. - Getting to the root cause of recurring billing issues and fixing the underlying process, rather than just resolving individual cases as they come up. - Owning reconciliations across billing, payments, subscription reporting and the ledger, explaining timing and definition differences, and producing MRR/ARR movement reporting and analysis that helps Finance understand what has changed and why. - Improving and introducing Finance automations around AR, billing and reporting, and moving routine work towards exception-based processing. - Supporting billing platform, pricing and packaging changes from a Finance perspective: defining requirements, testing outcomes and monitoring exceptions, and partnering with Product and Engineering when a technical change is needed. WHAT YOU'LL BRING We're looking for someone who: - Is passionate about TestGorilla's mission to help one billion people find their dream jobs. - Has excellent written and verbal communication skills in English. - Thrives in a high-autonomy, async-first, remote-only environment. - Has personally owned customer billing and AR or collections, including investigating exceptions and following issues through to resolution. - Has personally resolved complex customer billing or payment issues directly with customers. - Has run customer billing in a subscription or other recurring-revenue business, and is hands-on with a subscription billing platform such as Chargebee, Zuora, Recurly, Stripe Billing, Maxio, Paddle or similar. - Is skilled at reconciliation, and able to independently work through why two financial or customer datasets don't agree. - Has strong Excel or Google Sheets skills. - Is comfortable using AI and automation to reduce manual work, and can point to a recurring Finance process they personally improved or automated. Most people in this role will have at least four years of relevant experience. We haven't set an upper limit, because we care far more about what you've owned and how you've progressed than the number of years. We seek diversity and encourage applications from everyone, even if your experience doesn't exactly match the description. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement - let's buck that trend! BONUS SKILLS While these skills aren't a requirement, we'd be very interested to hear from you if you have any of the following: - Experience with a subscription billing platform such as Chargebee, Zuora, Recurly, Stripe Billing, Maxio or Paddle. - Experience with a collections platform such as Upflow. - MRR, ARR, churn or subscription-revenue reporting. - SQL or self-service BI tools such as Looker, Metabase, Power BI or Holistics. - Experience building or maintaining automations using tools like Claude, n8n, Zapier, Make or Python. - Multi-currency billing, pricing/packaging changes, or ERP migrations. - A professional accounting qualification. WHAT'S IN IT FOR YOU? Please note: In this role, you’ll be hired as an Individual Contractor. - Global Team: Join a fully remote, mission-driven team from around the world. - Competitive compensation: Receive competitive pay of between €43,440 and €54,300 per year + Share Appreciation Rights (SARs). - Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life. *Check out the countries we currently hire from here https://docs.google.com/document/d/1bzBZ38P6zt02s96S9OsF8MnM1tq1JccB-g75gcnKpPw/edit?usp=sharing. - Remote work budget: €1,000 available each year, or up to €2,000 from day 1 if you're buying a laptop! - Growth & development: Invest in yourself and your career with a 3.5% L&D budget per year and clear growth opportunities. - Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches. - Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being. INTERESTED? At TestGorilla, we believe your skills speak louder than your resume. That's why we champion a skills-first approach, using cutting-edge, AI-powered assessments to uncover your true skills and experience match. When you apply, you'll get to experience our platform firsthand by taking an assessment – it's your invitation to shine and show us what you can do! While our platform is powered by AI, every hiring decision is made by humans. Check out our Applicant Privacy document https://docs.google.com/document/d/1-9ao3Njzsdjm_jzrExZzPRVGgBdW3C_GP3B900p6RwE/edit?tab=t.0#heading=h.n34f6s4yss1g to see how we protect your data. Concerned about test anxiety or need help with the assessment? We've got you covered. Please check out our candidate support page https://candidates.testgorilla.com/hc/en-us for any questions. Accommodations are readily available as part of the assessment setup, and requesting support will never impact your application.

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Senior NPI Quality Engineer, (Hardware) to lead Product Quality for a portfolio of hardware development programs from concept through launch. As a technical leader within the Product Quality organization, you will partner closely with Hardware Engineering, Manufacturing Engineering, Supplier Quality, Reliability, Operations, and global manufacturing partners to ensure products are designed, validated, and launched with exceptional quality. You will own quality planning, risk management, launch readiness, and product quality execution across multiple complex hardware programs while helping establish the standards and operating mechanisms that define Product Quality at WHOOP. RESPONSIBILITIES: - Own Product Quality for multiple hardware development programs, ensuring products progress through development with robust quality planning, risk management, validation, and manufacturing readiness. - Partner with Product Management and Systems Engineering in transforming ambiguous and broad Voice of Customer requirements into quantifiable specifications via Product and Engineering Requirement Documentation. - Partner with Hardware Engineering, Manufacturing Engineering, Supplier Quality, Field Quality, Reliability, Test Engineering, Operations, and manufacturing partners to design quality in the product by identifying failure modes and identify quality risks early in the product development process and drive timely resolution throughout product development. - Lead quality planning activities including DFMEA, CTQ definition, reliability planning, validation and verification strategy, process capability, measurement system analysis, and launch readiness reviews. - Partner with Supplier Quality to drive quality excellence across the supplier network and contract manufacturers via engineering drawings and design files review, robust quality control plan and process capability improvement - Drive structured problem solving using data-driven methodologies and statistical engineering to investigate product and manufacturing risks, implement corrective actions, and continuously improve product quality across development programs. - Represent Product Quality in cross-functional program reviews, communicating quality status, launch readiness, key risks, and mitigation plans to engineering and operations leadership. - Contribute to the evolution of WHOOP's Product Quality systems, standards, metrics, and operating mechanisms while mentoring peers and helping raise the technical bar across the Product Quality organization. - Willingness and able to travel up to 15% internationally to partners, suppliers, and contract manufacturers QUALIFICATIONS: - Bachelor's degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline. - 7+ years of experience in Product Quality, NPI Quality, Manufacturing Quality, Product Engineering, or related roles supporting consumer electronics, wearables, medical devices, or similarly complex hardware. - Experience leading quality for complex hardware products through development, validation, manufacturing readiness, and product launch. - Strong knowledge of quality methodologies including DFMEA, PFMEA, CTQ, DOE, SPC, MSA, GR&R, root cause analysis, CAPA/8D, and statistical quality methods. - Experience working with global suppliers and contract manufacturing partners in high-volume manufacturing environments. - Strong analytical, communication, and cross-functional leadership skills with the ability to influence technical decisions through objective data and structured problem solving. - Ability to thrive in a fast-paced, highly collaborative environment while managing multiple programs and competing priorities. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $150,000 - $195,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements. Learn more about WHOOP https://www.whoop.com/us/en/careers/?srsltid=AfmBOopKmph9d0DLBlogZu8mx6do0dzjNS8eJlfc4PQqQtdU6F8DGKBg.

Location: Australia; Europe Workplace: Remote ABOUT THE TEAM The Release Team owns the safe, continuous delivery of ClickHouse Cloud, a managed database platform running tens of thousands of ClickHouse clusters. We are responsible for upgrading and maintaining those clusters at scale, building the internal tooling that makes it possible, and being the last line of defense when something doesn't go according to plan. ABOUT THE ROLE This role is an equal split between operational execution and software development. You are responsible for the operational side: coordinating and running upgrades, dealing with edge cases that don't fit the happy path, and keeping tens of thousands of clusters healthy in production. At the same time, you are building and constantly improving the systems that make the next rollout safer and more automated than the last. If you find satisfaction in both writing the playbook and executing it, including the messy parts, this role is for you. WHAT YOU'LL DO - Plan and execute rolling upgrades across tens of thousands of ClickHouse clusters, ensuring safety, correctness, and minimal customer impact - Own the full release pipeline: from pre-upgrade validation and staged rollouts to post-upgrade monitoring and incident response - Investigate and resolve production issues as part of a regular on-call rotation, including snowflake clusters and edge cases that automation can't yet handle - Build and improve the internal tooling and automation that makes large-scale database operations reliable and repeatable - Work closely with the core database and cloud infrastructure teams to identify operational pain points and turn them into solved problems - Support and educate other engineering teams using our internal tools ABOUT YOU - 5+ years of experience operating stateful distributed systems in production, such as databases, message queues, or storage systems - Hands-on experience running upgrades or maintenance operations on live production data stores, at scale - Strong production debugging skills; you are comfortable digging into unfamiliar systems under pressure - Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes - Software development experience in Go (or strong experience in another language and genuine willingness to learn)  - Experience with ClickHouse preferred (as a user, operator or contributor) #LI-Remote PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: Singapore Workplace: Remote ABOUT THE TEAM The Release Team owns the safe, continuous delivery of ClickHouse Cloud, a managed database platform running tens of thousands of ClickHouse clusters. We are responsible for upgrading and maintaining those clusters at scale, building the internal tooling that makes it possible, and being the last line of defense when something doesn't go according to plan. ABOUT THE ROLE This role is an equal split between operational execution and software development. You are responsible for the operational side: coordinating and running upgrades, dealing with edge cases that don't fit the happy path, and keeping tens of thousands of clusters healthy in production. At the same time, you are building and constantly improving the systems that make the next rollout safer and more automated than the last. If you find satisfaction in both writing the playbook and executing it, including the messy parts, this role is for you. WHAT YOU'LL DO - Plan and execute rolling upgrades across tens of thousands of ClickHouse clusters, ensuring safety, correctness, and minimal customer impact - Own the full release pipeline: from pre-upgrade validation and staged rollouts to post-upgrade monitoring and incident response - Investigate and resolve production issues as part of a regular on-call rotation, including snowflake clusters and edge cases that automation can't yet handle - Build and improve the internal tooling and automation that makes large-scale database operations reliable and repeatable - Work closely with the core database and cloud infrastructure teams to identify operational pain points and turn them into solved problems - Support and educate other engineering teams using our internal tools ABOUT YOU - 5+ years of experience operating stateful distributed systems in production, such as databases, message queues, or storage systems - Hands-on experience running upgrades or maintenance operations on live production data stores, at scale - Strong production debugging skills; you are comfortable digging into unfamiliar systems under pressure - Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes - Software development experience in Go (or strong experience in another language and genuine willingness to learn)  - Experience with ClickHouse preferred (as a user, operator or contributor) #LI-Remote PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: Lisbon, Portugal About the Role iCapital is seeking an Assistant Vice President or Vice President to join its Fund Finance team, focusing on private capital feeder fund accounting and administration. This hands-on role will work closely with third-party administrators, fund sponsors, clients, and internal teams to ensure accurate and timely accounting, investor reporting, and operational deliverables. Responsibilities Partner with third‑party administrators to ensure timely completion of monthly valuations, accurate general ledger entries, and investment valuations in accordance with fair value accounting principles. Review fund expenses and accruals against approved annual budgets, identify variances or outliers, and propose appropriate adjustments. Review investor allocations to ensure profits, losses, and fees are calculated in accordance with partnership operating agreements. Review and approve cash movements and reconcile data between iCapital systems and external service providers. Review and approve capital activity notifications and statements. Coordinate with internal and external stakeholders to investigate and resolve accounting or reporting discrepancies. Monitor compliance with governing fund documents and escalate issues as appropriate. Serve as a primary Fund Finance contact for fund sponsors, responding to inquiries and communicating key deliverables, timelines, and dependencies. Manage team deliverables and promote accountability, operational excellence, and continuous process improvement. Qualifications Bachelor’s degree in Accounting, Finance, or a related field. At least five years of experience in fund accounting, fund operations, asset management, or a related financial-services role. Big Four accounting or audit experience is a plus. Experience with alternative investment fund administration and operations is strongly preferred. Solid understanding of capital activity, investor allocations, fee structures, and partnership accounting. Strong attention to detail, with the ability to maintain a broader strategic perspective. Highly organized and able to manage multiple priorities in a fast-paced environment. Demonstrated ability to monitor team performance, drive deliverables, and foster accountability. Willingness to learn and adapt within an evolving business and regulatory environment. Passion for using technology and automation to improve operational efficiency. Proven ability to work independently while collaborating effectively across functions. Strong verbal, written, and interpersonal communication skills. High level of integrity and professionalism. We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office 4 days a week with the flexibility to work remotely 1 day ( Friday). Benefits iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance. For additional information on iCapital Network, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc

Location: United Kingdom (Hybrid); United Kingdom (Remote); United States Workplace: Remote Most money apps talk at you. Cleo talks back ✨ We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance. The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money. We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in. Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥 MEET THE TEAM 👥 Here at Cleo we have team of ~135 member in our Borrow Pillar and ~8 dedicated to Credit Policy and Analytics. This function brings together several specialisms, all working toward managing portfolio performance; designing the systems, models, and controls that make lending sustainable. They drive to build and grow a portfolio of responsible EWA & Pay Later products that can scale across markets while protecting users from high cost debt trap. ABOUT THE ROLE ✍️ We're hiring a Head of Data Science to lead credit performance measurement and monitoring within our Risk & Payments pillar. This is a player-coach role: you'll manage a team of Credit Data Scientists and Analysts, splitting your time between hands-on analysis and leading the team - setting direction, developing people, and owning the function's output. You'll own the frameworks and metrics that keep our credit products healthy, and drive the deep-dive analyses that explain performance shifts and turn them into action. Key areas of impact: - Own credit performance measurement - design and maintain Cleo's risk metric framework (arrears, default, yield, LTV, marginal loss), and the dashboards/alerts that catch arrears spikes, roll-rate shifts, and decisioning anomalies early. - Bridge model health and business decisions - partner with Risk Modelling to translate model metrics (AUC, PSI, calibration, drift) into policy and product recommendations, and diagnose whether performance moves are model-driven, macro, or operational. - Lead root-cause analysis - own investigations end-to-end (question → analysis → recommendation) on issues like arrears spikes or yield compression, using driver analysis (SHAP, feature importance, decomposition), and present findings to Risk, Product, and Leadership. - Support policy and decisioning - work with Credit Policy and Decision Science to build evaluation frameworks for policy changes, quantify their marginal impact, and support elasticity/profitability modelling on pricing and limits. - Manage and develop a team - directly manage Credit Data Scientists and Analysts: set priorities, manage performance, and grow the team, not just direct project work. WHAT WE'RE LOOKING FOR 🕵️ - Strong SQL and Python skills, comfortable working directly from the warehouse - Track record owning analyses end-to-end - from framing the question to shipping a recommended change - Hands-on experience with predictive models (credit, fraud, or similar), fluent in AUC/Gini, calibration, PSI/CSI, and drift - Fluency in credit portfolio metrics (arrears buckets, roll rates, loss rate, yield/marginal loss) and how they tie to unit economics - Experience directly managing analysts or data scientists - priorities, performance, and people development - Nice to have: experience with short-term or revolving credit products - Nice to have: experience with both UK and US regulatory frameworks WHAT WE OFFER We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements. For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈 WHAT MATTERS Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits. We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know. We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!

Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Remote, Germany; Warsaw, Poland; Yerevan, Armenia If you want to build and own the automated testing platform that powers a core piece of developer infrastructure, this is for you. You will focus on writing high-impact code, removing engineering friction, and setting the technical direction for quality on TeamCity. About JetBrains We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. What you’ll do As our user base grows and enterprise pipelines become more complex, ensuring the highest quality for TeamCity is critical for the people who depend on us daily. We are looking for a senior engineer to own the quality engineering platform behind TeamCity. This is not a manual testing role or a suite maintenance job. You will spend your time writing code, building the tooling and frameworks that enable dozens of product engineers to ship confidently, removing manual work surrounding releases, and making our developer experience measurably better. You will lead the technical direction for quality on a large, feature-rich product, bring practical AI approaches into the workflow where they genuinely add value, and collaborate across teams to help product engineers own their tests. Day to day, you will: Evolve the automated testing platform, including frameworks, infrastructure, reporting, and CI/CD chains. Identify slow, manual, or fragile parts of our engineering process – such as release automation, feedback loops, and test flakiness – and fix them at the root. Integrate AI into the quality workflow for test generation with guardrails, automated failure triage, and self-healing tests. Work directly with product teams to help them write and own their tests, review their contributions, and evangelize solid test design. Investigate failures and flakiness across both tests and product code to drive them to resolution. Participate in all stages of product development, from initial design through release, interacting with internal and external users. What you’ll bring An engineer’s approach to quality, preferring to build tools and automate processes rather than maintain legacy tasks. Strong architectural judgment and a commitment to writing clean, maintainable code. Practical curiosity about AI, with a clear point of view on where it genuinely helps and where it falls short. A habit of working independently without formal specifications, figuring out the product, and determining what matters most. Clear, direct communication skills and the initiative to walk up to developers and persuade teams to improve how they work. An interest in mentoring colleagues, setting technical standards, and sharing knowledge across teams. What you’ll need Advanced skills in Kotlin or Java, with a solid grasp of object-oriented design and design patterns. Hands-on experience building and maintaining test automation for complex, mission-critical backends, web services, or desktop applications. Proficiency with testing frameworks (TestNG or JUnit) and browser automation (Selenium WebDriver, Selenide, or Playwright). Experience with build automation tools such as Gradle or Maven, containerization using Docker or Podman, and reporting tools like Allure. Command of Git and a solid understanding of software testing principles and concurrent programming concepts. A proven track record of creating internal platform tools or developer-experience improvements that measurably speed up engineering workflows. Fluency in spoken and written English. What success looks like Success in this role means transforming our quality infrastructure into a seamless, fast, and reliable platform that engineering teams love to use. You will have eliminated major sources of manual release work, reduced test flakiness, and established automated feedback loops that let developers ship code with total confidence. Product engineers will independently write high-quality tests using your frameworks, and your pragmatic integration of AI tools will have measurably improved failure triage and test creation. Why join JetBrains? Strong base salary. We offer competitive pay that reflects your skills and experience. Flexible work location. Enjoy the freedom to work from home or from the office. Remote work. Spend up to 30 days per year working remotely from abroad. Extra time off. More days to relax, recharge, and do the things you love. Medical insurance allowance. Enjoy peace of mind for you and your family Learning and development opportunities. Access to conferences, courses, and language classes. Relocation support. We help make your move as smooth and stress-free as possible. Language classes. Pick up the local language or sharpen your English skills. Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays. Mental health support. To help you feel your best, we provide easy access to professional mental health services. Sports benefit. Enjoy an on-site gym or sports club stipend. Internal events. Join company-wide celebrations and team gatherings. *Some benefits may vary depending on location. #LI-DNI We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Hamburg adjoe builds the technologies behind mobile apps growth and monetization. adjoe Ads is our programmatic in-app advertising platform that seamlessly connects advertisers and publishers through direct integration of our Android and iOS SDKs. Every ad decision happens in under 200ms across 10 million daily users, powered by real-time bidding algorithms and user quality prediction models that match the right ad to the right user at the right moment. Where 50 Billion Daily Predictions Begin The User Experience team is the origin point of adjoe Ads. Everything the system knows about a user, every prediction the ML models make, every bid placed in an auction. It all starts with code this team ships. The team owns two responsibilities. On the SDK side, a native Kotlin and Swift code runs inside hundreds of publisher apps. It participates in 120 million daily auctions, renders ad creatives across multiple formats, and captures the behavioral signals that power 50 billion predictions per day. The constraint that defines this work: you're executing inside someone else's app, on someone else's device, with zero tolerance for instability. Every ad impression has to feel native and fast to the user. On the analytics side, the dashboards, investigation tools, and data frameworks that turn raw data into decisions: real-time revenue performance across active campaigns, infrastructure cost visibility, and data quality assessments. If a number matters to the business or to engineering, this team makes it accessible. Your Mission & Who We Are Looking For: - Auction & Marketplace Analytics: You will monitor core ad exchange KPIs—including bid rates, win rates, timeout rates, eCPM, and render rates—and run deep dives to uncover bidding patterns and supply path optimization (SPO) opportunities. We are looking for someone with 2–3 years of experience as a Data or Product Analyst in AdTech (Programmatic, Ad Exchange, SSP, or DSP) who understands what drives marketplace health and revenue. - A/B Testing & Revenue Strategy: You will design, track, and evaluate A/B tests for product features, floor pricing rules, and traffic shaping algorithms. We are looking for a data-driven thinker who loves solving business puzzles, testing commercial hypotheses, and proving what actually moves the needle on product performance. - Advanced Data Extraction: You will query massive datasets to turn millions of raw ad events into clear business answers. We need advanced SQL skills to effortlessly query billions of rows, spot anomalies, and translate complex metrics into clear, actionable recommendations for our product and demand teams. - Traffic & Cost Efficiency: You will analyze bid request data to identify inefficient traffic and help product managers design smart routing rules. We need an analyst who can balance top-line revenue with operational costs, finding ways to streamline traffic (Queries Per Second) without sacrificing publisher earnings. - Executive Dashboarding & Reporting: You will build automated, easy-to-read dashboards that give Product, Engineering, and Demand Partnerships real-time visibility into campaign performance. We are looking for hands-on experience with BI tools like QuickSight, Tableau, Looker, Power BI, or Redash to make key business numbers intuitive and accessible to everyone. - Agile Project Execution: You will balance scheduled analytics projects with quick-turnaround deep dives when marketplace metrics shift unexpectedly. We need a hands-on, proactive analyst who thrives in a fast-paced environment and can independently manage multiple analytical priorities. 🌎 WE WELCOME APPLICATIONS FROM TALENT WORLDWIDE AND PROVIDE RELOCATION SUPPORT TO HAMBURG, GERMANY FOR THOSE READY TO JOIN OUR TEAM. What’s in It for You? At adjoe, you’re not here to just close JIRA tickets, you’re helping build the infrastructure behind one of the most impactful platforms in adtech. The systems you work on will reach hundreds of millions of users and power billions of decisions every day. - Go Big. Own projects with impact on 770M users and push adtech boundaries. - Move Fast. Ship solutions multiple times a day, learn from results, and keep momentum. - Be Direct. Solve problems openly and collaborate across teams. - Thrive Together. Grow with a diverse, global team of people from over 40 different countries that learn from each other. - Have Fun. Celebrate wins, enjoy daily victories, and bring your energy. We welcome applications from people who will contribute to the diversity of our company.