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Location: Remote - US Workplace: remote Scaled Customer Engagement (SCE) is a small, high-impact team within Digital Customer Success that delivers one-to-many engagements for PointClickCare customers across all our market segments in Senior Care and Acute & Payer. The team works both remotely and in a hybrid model, partnering closely with CSMs, Marketing, Product, and Support. SCE owns programs such as the Customer Success Monthly Digests, Digital Customer Success Reviews, and Gainsight Journey Orchestrator and Pendo Orchestrate programs (for adoption, retention, and CSM-led events), giving every customer—not only the largest—a consistent, data-informed path to value. Working on our team provides a unique opportunity to help build a scaled CS motion, including automation and AI, at one of healthcare's leading platforms.    The Scaled Customer Engagement Manager drives adoption, retention, and value realization for a large customer base through scalable, data-informed, one-to-many programs. Applying solid knowledge of PCC solutions and the industry, the SCE Manager customizes established strategies into digital journeys, communications, and events, and partners cross-functionally to execute them. The role exists so that every PointClickCare customer receives proactive, consistent engagement—extending the reach of the CSM team and contributing to NRR and controllable-churn goals.    Key Responsibilities Deliver scaled programs end to end: Owns the build and delivery of assigned digital programs (e.g., segment-specific Customer Success Monthly Digests, onboarding/adoption journeys, renewal, risk-mitigation campaigns, and Digital Customer Success Reviews) using Gainsight Journey Orchestrator and Pendo Orchestrate; adapts content to customer segment, maturity, and use case. Use data to target and optimize: Analyzes usage, health, and engagement data to identify trends or red flags; uses segmentation and automation to trigger the right engagement at the right time; A/B tests and adjusts content; builds custom dashboards to track program KPIs. Engage customers one-to-many: Helps plan and present digital customer events (user groups, webinars, office hours, and training sessions); creates and maintains digital content (articles, guides, videos) that explains core workflows and solution value in customer terms. Collaborate cross-functionally and advocate for customers: Coordinates with CSMs, Marketing, Product, Support, and Sales to align messaging and timing; shares customer feedback and themes back to Product and Marketing; documents program objectives, outcomes, and next steps. Continuous improvement: Experiments with new approaches on a small scale (including AI-assisted content and personalization), shares results with the team, and recommends better practices or tools that streamline workflows. Minimum 3+ years in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role Experience designing or executing one-to-many programs (email campaigns, webinars, in-app messaging, or community) Strong written communication; able to tailor messages to different audiences and roles Working proficiency with CRM / CS platforms (Salesforce, Gainsight, or similar) and Excel-based data analysis Ability to interpret product usage and engagement data to drive action Strong organization and project management across multiple concurrent programs and deadlines Excellent presentation skills Preferred Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools Experience in healthcare technology, post-acute, senior living, or acute/payer markets Experience using AI tools to personalize communications and scale engagement Basic HTML/email-builder or design skills

The Customer Service Officer serves as one of the key representatives of the brand, working closely with multiple internal teams to assist customers by addressing inquiries, resolving concerns, and providing timely support across various communication channels.

Answer incoming customer calls during peak times when the Australian team is busy. Respond to customer emails and support tickets within the help desk.

Location: Quezon City, Philippines; Manila, Philippines; Davao City, Philippines; Caloocan, Philippines; Cebu City, Philippines; Zamboanga, Philippines; Taguig, Philippines Workplace: fully David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in the Philippines. As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction. Position: Customer Service Agent (Japanese) Location: Philippines Model: Remote (WFH) Employment type: Full time DUTIES AND RESPONSIBILITIES: Deliver excellent customer service and manage customer needs through phone, email and messaging channels Support customers with enquiries related to hotels, flights, activities and other travel products Professionally handle a high volume of customer and partner enquiries Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries Identify opportunities to improve customer service through self-service initiatives and process improvements Provide feedback and contribute to initiatives that improve operational efficiency Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching Perform office-based administrative duties whenever required Work collaboratively with the wider team to contribute to the overall customer experience REQUIREMENTS: N1 Japanese (Minimum) and good command of English (B1/2) At least 1 year of experience in a customer-facing or partner-facing role Strong customer service skills, including attentiveness, empathy, patience and consistency Excellent verbal and written communication skills Professional telephone etiquette Excellent attention to detail Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements High degree of integrity and ability to handle confidential information Ability to work effectively in a fast-paced environment BENEFITS: Work-from-home arrangement in Philippines Competitive compensation package Performance bonus opportunities Employee benefits Career and professional development opportunities Access to thousands of free learning courses Initial training and ongoing coaching Inclusive and supportive working environment Opportunity to work within a global team Relocation support And many more!

Location: Athens, Greece; Thessaloniki, Greece Workplace: fully David Kennedy Recruitment is working with a global customer experience company supporting a leading healthcare brand that is seeking to onboard a Dutch-speaking Advisor to join their team, working remotely from Greece. The role is customer support for the brand’s diabetes monitoring products, helping customers with product questions, device use and basic troubleshooting by phone and email, alongside back-office tasks. Position: Customer Service Representative (Dutch) Location: Greece Work model: Remote Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide customer support for diabetes monitoring products, answering product-related questions Guide customers through device use and basic troubleshooting Handle customer contacts by voice and email, and support back-office activities Record customer interactions accurately and follow established procedures and quality standards Identify issues that need additional support and escalate complex or unresolved cases to the appropriate team REQUIREMENTS: Native/near-native level of Dutch English at B2 level, both written and spoken High school diploma Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication EU citizenship Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA) Available for on-site work in Athens on rotational shifts BENEFITS: Easter and Summer bonuses Meal allowance Health insurance from the hire date 1.67 business days of annual leave per month in the first year, plus Greek public holidays Access to a learning platform International working environment And many more!!

— поддерживать клиентов в чате и почте, разбирать живые кейсы и получать обратную связь от команды; — самостоятельно вести несколько проектов: выяснять и фиксировать цели и ключевые метрики клиентов;

Location: Paris, Remote Workplace: remote Introduction to the Team & Role As a Client Success Partner Coach (or CSP Coach), you will own the most critical customers in France and support, mentor and guide the CSPs that manage them. The Client Success Partners are guiding the learning and development strategies of our customers  through the 360Learning platform. They develop a strong relationship with each client and make sure our customers are satisfied, our contracts are renewed and our customers expand. As a Coach, your role is fundamental for the team: you are responsible for the development of every team member and the achievement of renewal and expansion of clients, for the largest accounts in the French market. Within 1 month, you will: Have started the new coach onboarding program Have defined your routine with each team member Pass the product pitch, competitor analysis and case study onboarding Establish yourself as the point of escalation on your team’s accounts Have familiarized yourself with the product, industry, and the internal tools designed for customer management at 360 Within 3 months, you will: Define a reliable forecast Define initiatives to fill any identified gaps in your team and with customers Report on risk, detailed product needs, retention, expansion and customer performance metrics as well as support on customer warning meetings Deliver the first quarterly performance review for your direct reports Have defined the OKRs for the next quarter Have defined a routine for working with the AMs / the product / the alliances / CS Ops Be autonomous on the account reviews Within 6 months you will: Make sure your team's CSPs will reach their targets Talk regularly with Decision Makers / HRs or L&D Directors Identify expansion with the AE on your team’s book of business Lead customer experience meetings to showcase how your customers are leveraging collaborative learning Identify and nurture customer advocates to produce influenced sales Have defined a vision/roadmap for your book of business for the next 12 months Depending on the context, you will also hire new teammates and ensure their successful onboarding in your team Within 12 months, you will: Be a go to resource on the most sophisticated usage of the platform from our most demanding French customers Define an annual roadmap for French strategic customer market, understanding competitors and opportunities for 360 Learning Work with teammates on their self career development Define career plans for each member of your team Be able to improve the support offered to our customers The Skill Set At least 10 years of extensive experience in Customer Success and 5 years in a Manager position Ability to find the middle ground between the product, learning and development strategy and champion collaborative learning to drive the French strategic business forward Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement) Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders) Data-driven decision making (analyzing churn, adoption, and success metrics) Coaching and mentoring skills (developing junior/mid-level client success managers) Performance management & career development planning Fluent English (US/UK) / B2 level or equivalent (FR) Successful experience as a CSP coach (having achieved objectives over the last 18 months) Ability to conduct meetings with CEOs, Directors or COMEX members at a customer site Experienced in managing complex customer situations Ability to intervene in the pre-sales phase to promote and advise on the support required by the prospect Ability to rely on the right people internally to move a project forward or manage a conflict Excellent interpersonal skills Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What We Offer Compensation: Package includes base salary, a variable component and equity 📈 Benefits/Perks : Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. Balance : Flexible hours, full remote work possible anywhere in France 🏠. Working remotely from outside France is also possible, subject to some conditions (tenure, performance, destination, length, etc.) and the approval of our Remote Committee 🌍 Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 Interview Process Phone Screen with the Talent Acquisition Manager Discovery Meeting with the Senior Director of Customer Success Case study with the Chief Customer Officer and the Senior Director of Customer Success Meeting with the VP Sales Enterprise Culture Fit Meeting with the CEO Meet & greet with the CS team References & Offer ! ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Location: Limassol, Cyprus Workplace: remote Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations. We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience. The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company. Job Responsibilities Handle and resolve customer complaints providing the best customer experience. Investigate complaints, troubleshoot issues and identify trending problems. Report bugs to the technical team. 1+ year experience as a Customer Support Specialist ( сhats, emails, tickets). Ability to work morning, day and night shifts. Very good English skills (С1). Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...). Perfect communication and problem-solving skills. Customer orientation and ability to adapt/respond to different types of characters. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: Full remote work. Competitive compensation with a service contract. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most. Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage. Career growth in a fast-scaling project with opportunities to influence technical decisions. A culture of recognition: our peer reward program celebrates contributions from across the team. Recruitment process Quick Video Interview (5-15 min). Technical interview (1 hour). Test task. Offer.

Location: Colombia On behalf of NDA, Advertising Technology , SD Solutions is looking for a talented Customer Support Specialist to join the team. The ideal candidate is proactive, customer-oriented, and proficient with AI tools and platforms. You will be responsible for engaging with potential users, introducing them to the platform, conducting product walkthroughs, and providing ongoing support via email. This role combines proactive customer outreach with reactive support, helping users understand the product while collecting feedback and escalating technical or product-related requests to the relevant teams. SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Responsibilities: Proactively contact identified prospects and introduce them to the platform Conduct product walkthroughs and educate new users on platform capabilities Provide email-based support and assist users with platform-related questions Help users understand and navigate the product effectively Escalate technical issues and product-related requests to the R&D or product teams Collect user feedback and communicate insights to the product team Maintain clear and structured communication with users Contribute ideas for improving customer support processes and tools Requirements: Previous experience in Customer Support, Customer Success, or similar roles Experience with AI-powered products or technology platforms Strong understanding of AI products and ability to explain their functionality clearly Excellent written communication skills Customer-oriented mindset and proactive approach Ability to work independently and take ownership of tasks Strong problem-solving and organizational skills Comfortable working with US-based customers and aligning with US East Coast working hours Preferred Qualifications: Familiarity with customer support tools such as Intercom Ability to suggest and implement improvements to customer support workflows About the company: Our client, NDA, Advertising Technology is a fast-growing platform that automates creative optimization through machine learning. Their technology enables global brands to scale high-performing ads using data-driven automation, backed by top-tier investors and accelerators. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice , and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

Location: Lisbon, Portugal At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. IMPORTANT NOTE : This position is for a Seasonal fixed-term 6-month contract (starting January 2027) , with possible extension depending on performance and business needs. What does the role involve? At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services. This is who you are You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are: 1 to 4 years of direct experience in Customer Service or Content Moderation . Experience with Live Channels is highly valued. Professional speaking and writing skills in Japanese and English ; strong communication skills. Strong analytical and critical thinking skills. Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.). Ability to quickly switch between various customer channels, like phone and e-mail communications. Ability to positively interact with your team and other departments. Available to work 40 hours per week. You are willing to commute to our Lisbon office and work in the office at least 2 days per week. You are flexible with working at least 2 weekends a month and on some public holidays. This role is based in Lisbon, Portugal . Hear what our current CS Representative say about the role: "As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.". In return A competitive Annual Gross Base Salary of 18.000€ - 23.000€ depending on your level, competencies, and overall experience. Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. A Work From Home Allowance to help with your monthly household bills. Commuting between your home and our office is covered by Catawiki. Amazing Office right in the centre of Lisbon. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. Interested? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team

Location: Lisbon, Portugal At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. IMPORTANT NOTE : This position is for a Seasonal fixed-term 6-month contract (starting January 2027) , with possible extension depending on performance and business needs. What does the role involve? At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services. This is who you are You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are: 1 to 4 years of direct experience in Customer Service or Content Moderation . Experience with Live Channels is highly valued. Professional speaking and writing skills in German and English ; strong communication skills. Strong analytical and critical thinking skills. Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.). Ability to quickly switch between various customer channels, like phone and e-mail communications. Ability to positively interact with your team and other departments. Available to work 40 hours per week. You are willing to commute to our Lisbon office and work in the office at least 2 days per week. You are flexible with working at least 2 weekends a month and on some public holidays. This role is based in Lisbon, Portugal . Hear what our current CS Representative say about the role: "As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.". In return A competitive Annual Gross Base Salary of 18.000€ - 23.000€ depending on your level, competencies, and overall experience. Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. A Work From Home Allowance to help with your monthly household bills. Commuting between your home and our office is covered by Catawiki. Amazing Office right in the centre of Lisbon. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. Interested? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team

Location: Lisbon, Portugal At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car , a Woolly Mammoth’s Skeleton , Lady Gaga's Jumpsuit or Usain Bolt’s running shoe , we encounter exceptional objects every day. We’re a one-of-a-kind marketplace for buying and selling special objects. Each week, more than 100,000 unique items are auctioned, all carefully curated by our passionate in-house experts. Having sold over 25 million unique objects, our mission is to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by three core values. If these values resonate with you, we’d love to explore how you can join us. Taking ownership and driving impact Being open to change and feedback Being passionate about our mission and our customers. IMPORTANT NOTE : This position is for a Seasonal fixed-term 6-month contract (starting January 2027) , with possible extension depending on performance and business needs. What does the role involve? At Catawiki, you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (chat, email, phone, social media). When there is a dispute between a seller and a buyer, you will mediate between the customers and find a solution that works for both. The customer service department plays an essential role in Catawiki, as our customer service representatives ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer service department is also a crucial link between departments, closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact, CS brings valuable feedback on possibilities for improvements in our services. This is who you are You are motivated by providing delight to our customers, you can communicate clearly, and providing excellent customer support is your main goal. You will try your utmost to find fitting solutions to all problems, and you do this in a patient and empathetic way. In addition, you are: 1 to 4 years of direct experience in Customer Service or Content Moderation . Experience with Live Channels is highly valued. Professional speaking and writing skills in Dutch and English ; strong communication skills. Strong analytical and critical thinking skills. Preferably, previous experience in a customer service environment or a customer-related role (hospitality, tourism, retail, call-centre, etc.). Ability to quickly switch between various customer channels, like phone and e-mail communications. Ability to positively interact with your team and other departments. Available to work 40 hours per week. You are willing to commute to our Lisbon office and work in the office at least 2 days per week. You are flexible with working at least 2 weekends a month and on some public holidays. This role is based in Lisbon, Portugal . Hear what our current CS Representative say about the role: "As a CS International Representative at Catawiki, I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers who are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same, and we are continually learning and adapting to the fast-paced, exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki.". In return A competitive Annual Gross Base Salary of 18.000€ - 23.000€ depending on your level, competencies, and overall experience. Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and clinics and a vast wellness network. A Work From Home Allowance to help with your monthly household bills. Commuting between your home and our office is covered by Catawiki. Amazing Office right in the centre of Lisbon. Why You'll Love Working with Us Create a visible impact by working at scale in a global organisation serving millions of customers across 80+ categories. In our flat structure, every role has a broad scope and directly impacts both our customers and the business. Learn and grow through our Learning & Development initiatives, including clear development plans and mentorship programmes to support your career progression. A culture of connection defines us . We’re a passionate, diverse team of 800+ Catawikians representing 60+ nationalities. We foster an inclusive and queer-friendly environment where everyone is encouraged to bring their full self to work. Celebrate life’s moments with us. You’ll receive a €100 Catavoucher when you join, a €50 Catavoucher on your birthday, and an extra day off each year to “Pursue Your Passion ” . We also offer additional leave for key work anniversaries and important life events. Benefits may vary by location. Our Offices and Way of Working Our vibrant offices in Amsterdam and Lisbon are designed to inspire collaboration. Most Catawikians operate in a hybrid setup, combining office-based and remote work, with a minimum of two days per week in the office, unless a role is explicitly stated as fully remote or fully office-based. Interested? Apply with an English CV and Cover Letter. By applying, you agree to Catawiki’s Applicant Privacy Policy. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply anyway. You may be just the right candidate for this or other roles. We may use artificial intelligence (AI) tools to support the review of your application. AI may help us assess how your experience matches the requirements of the role, but hiring decisions are always made by our recruitment team

Location: Warsaw Build with us Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable. With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions. We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of. Sound like your kind of place? Let's build together. Your impact As Mollie's Customer Success Manager for Poland, you'll own a portfolio of Polish merchants, from key accounts to smaller ones still finding their footing. Your focus is on retention, business reviews and account performance, and on building trust in the Mollie brand locally. Most of your time, around 80%, will be proactive: building relationships, often in person, spotting upsell opportunities and getting ahead of retention risks before they become problems. The rest is reactive, handling customer needs and escalations as they come up. You'll work closely with the GTM team in Poland and be part of the international CSM team, alongside colleagues covering Italy and Sweden. You'll also take part in customer events and can lead ambassador initiatives to help grow Mollie's presence in Poland. This is a chance to shape a new market from the ground up. You'll be the first Customer Success Manager for Poland, backed by an established CS team, proven playbooks and a scale up that's growing across Europe. You'll have real ownership and visibility, and your input will directly influence how Mollie grows in Poland. What you'll ship - Drive retention and growth across the Polish portfolio, against upsell and retention targets - Run regular, value driven business reviews with key merchants - Build strong relationships with merchants and grow a group of local customer ambassadors - Organise small customer events, in partnership with Sales and Marketing What you'll bring - Fluent Polish and fluent English, and based in Warsaw - A background in e-commerce or payments - A commercial approach to customer success, balancing retention with upsell and comfortable growing accounts - Experience managing a portfolio proactively, staying ahead of issues rather than just reacting to them - Comfort meeting customers in person and building relationships face to face Grow your way At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms. You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step. No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.   Unlock your full potential and join us to eliminate financial bureaucracy If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below. Want a peek behind the scenes? Check out what life at Mollie https://jobs.mollie.com/ is really like.   AI at Mollie We believe in Always Be Shipping, and AI https://jobs.mollie.com/ai-manifestobrings that philosophy to life across every team, every role, every day AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.

Задачи: — Оперативно и качественно помогать пользователям и B2B-клиентам в чатах и тикет-системах без холодных звонков. — Разбираться в технических и операционных кейсах, включая задержки транзакций, блокчейн-сети, вопросы по API-интеграциям и P2P-операциям. — Соблюдать жесткие метрики скорости и качества ответа (SLA / FRT / CSAT). — Заводить баг-репорты для команды разработки/QA и эскалировать сложные инциденты на L2-поддержку. Требования: — Опыт работы в клиентской или технической поддержке от 1 года в сферах Crypto, FinTech или iGaming. — Свободное ориентирование в устройстве криптовалют: сети, кошельки, смарт-контракты, статусы транзакций. — Грамотное письмо на русском языке и владение английским языком на уровне B1-B2 для работы с международными обращениями. — Стрессоустойчивость, проактивность, умение аргументированно гасить негатив и структурировать сложные проблемы. — Готовность работать по графику с чередованием смен 08:00–16:00 и 16:00–24:00 по МСК с выходными в пятницу и субботу. Условия: — Работа 100% удалённо из любой точки мира. — График 5/2 с чередованием смен по неделям. — Фиксированный оклад и бонусы по KPI с выплатами в USDT или фиате. — Использование современного стека инструментов Zendesk, Jira, Slack и базы знаний. — Прозрачная система оценки и возможность карьерного роста до Senior-специалиста или Тимлида.

Location: Marlton, New Jersey Do you enjoy unraveling tricky problems, simplifying complicated choices, and helping people find clarity? If you take pride in making someone’s day easier and want to support the people building the future of software, you will fit right in. About JetBrains We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale. What you’ll do Our developer ecosystem is growing rapidly across the Americas. Licensing software across personal setups, fast-moving teams, and large organizations involves nuance, from choosing right-sized subscription models to managing smooth multi-year renewals. When customers reach out, they aren't looking for canned answers or corporate scripts – they need an authentic guide who understands their needs and removes friction. In this role, you will own customer interactions end to end across licensing, billing, and account management. Working remotely within Pacific Standard Time (9:00 am to 5:00 pm PST), you will be the trusted human touchpoint for developers and procurement specialists alike. You will collaborate directly with our sales, engineering, and product support teams to resolve edge cases, spot recurring operational friction, and influence how we refine our workflows and self-serve systems. Day to day, you will: Help customers navigate licensing tiers, account setup, quote requests, and subscription renewals across email, phone, and ticketing systems. Translate licensing models and company policies into straightforward, practical guidance tailored to customer goals. Maintain clean customer records in our CRM to ensure transparent handoffs and operational clarity across regions. Partner with engineering and sales teams to unpack complex customer inquiries and unblock time-sensitive issues. Identify patterns in recurring customer questions and suggest concrete improvements to our support documentation and workflows. Keep response times steady and quality high during major product releases and promotional cycles. What you’ll bring Clear, thoughtful communication in writing and conversation, with an ability to unpack complex topics simply. Natural curiosity about how software products and systems fit together. Sound judgment to prioritize tasks and make grounded decisions when handling competing requests. Comfort collaborating independently across distributed, multi-cultural teams and time zones. A steady, solutions-oriented mindset when helping people navigate confusing or stressful issues. A genuine commitment to quality, craft, and leaving processes better than you found them. What you’ll need Demonstrated experience supporting customers through subscription management, order processing, billing inquiries, or account operations. Professional fluency in English, Spanish, and Portuguese, enabling clear, empathetic support across our Americas community. Practical experience working with ticketing systems (such as Zendesk), modern productivity suites, and CRM platforms (such as Salesforce or HubSpot). The ability to understand and clearly explain multi-tier software licensing, subscription agreements, and purchasing workflows. What success looks like You deliver timely, accurate, and context-aware solutions that protect long-term customer trust. Rather than rushing through tickets, you resolve root causes, spot operational bottlenecks early, and help refine internal workflows so our team and our customers both move faster. Why join JetBrains? Strong base salary. We offer competitive pay that reflects your skills and experience. Flexible work schedule. Enjoy the freedom to work from home or from the office. Extra time off. More days to relax, recharge, and do the things you love. Learning and development opportunities. Access to conferences, courses, and language classes. Relocation support. Assistance to help make your move as smooth and stress-free as possible. Free meals and snacks. Lunch and refreshments provided to keep you fueled. Health and wellness. On-site gyms or sports club stipends. Internal events. Company-wide celebrations and team gatherings. We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. If this sounds like you, send us your resume and a brief note about why you’d like to join our team. #LI-HYBRID #LI-JP1 This range reflects the employer’s good-faith estimate of the base salary it reasonably expects to pay for the position at the time of posting. Starting pay within the range will be determined based on job-related factors such as skills, qualifications, experience, and work location. The base salary range (per year) for this position in the posted work location(s) is $60,000 — $85,000 USD We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Responsibilities: — Respond to BPO agent requests — Prepare consultation guides — Analyze and report customer-service issues

Location: Tokyo Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW The Enterprise Customer Success Manager joins Harvey's Customer Success team as the strategic partner for enterprise clients in Japan. Harvey is opening a Tokyo office in early 2027 and already works with leading Japanese firms, including Mori Hamada & Matsumoto, Nagashima Ohno & Tsunematsu and Mitsubishi Corporation. The team's mission is to drive deep product adoption, deliver measurable business outcomes and build lasting relationships with legal and professional services organizations deploying Harvey's AI platform. This role owns the end-to-end post-sales experience for a portfolio of high-value enterprise accounts, from onboarding through renewal and expansion, and partners with Sales, Product and Legal Engineering to turn customer needs into product value. Japanese customers are currently supported by the APAC Customer Success team from Sydney (TBC: scope of the Japan book and handover). This is a founding in-market role, so the person will help shape how Harvey runs customer success in Japan. WHAT YOU'LL DO - Own strategic account management for a portfolio of enterprise clients in Japan, driving adoption, retention and expansion. - Lead onboarding and implementation for new enterprise deployments, managing multi-stakeholder initiatives from scoping through go-live. - Build and run success plans based on usage data, customer health and business objectives to reduce churn risk and find growth. - Act as a trusted advisor on Harvey's AI capabilities through training, executive business reviews and workshops tailored to legal workflows, in Japanese and English. - Work with Sales, Product and Legal Engineering to bring customer feedback into roadmap priorities and align on shared account goals. - Develop scalable playbooks for the Japan customer success motion and contribute to the growth of Harvey's regional operations. WHAT YOU HAVE - At least 5 years in customer success, account management or strategic consulting within enterprise SaaS or technology, as a CSM with real account ownership. - Enterprise experience. Backgrounds limited to SMB or mid-market do not translate to major accounts. - Experience managing complex enterprise accounts with multiple stakeholders, including senior legal and executive leadership. - Strong analytical skills with customer health data, product usage metrics and business KPIs. - Executive presence and storytelling that hold a room, with the ability to influence technical and non-technical audiences. - Native-level Japanese and strong business English. - Experience with legal, professional services or regulated clients, or with AI and LLM products (preferred). - Based in Tokyo, with the ability to travel within APAC as needed. DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-GW1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Manager, Customer Success , you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership. You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes. Reporting to the Director of Customer Success, , you will coach Customer Success Managers and Customer Success Architects to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works. This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation. What you'll do Lead a team of Customer Success Managers and Customer Success Architects focused on customer adoption, account health, customer satisfaction, and advocacy. Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution. Partner with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with company direction. Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs. Develop senior-level relationships with customers and support the team in building trusted advisor partnerships. Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience. Support customers during escalations by working with other leaders to coordinate clear, effective responses. Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results. What you'll bring Experience leading customer-facing teams in software, technology, consulting, sales, or customer success environments. Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals. Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working. Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities. Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders. Willingness to travel occasionally for customer meetings and team events, as needed. Strength in communication, coaching, feedback, delegation, planning, and process improvement. Warmth and care in your leadership approach—able to coach with empathy and build trust on a human level. Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions. About the team On the Customer Success team, we are accountable for customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab. We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners. In this role, you will manage a team in North America while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $124,800 — $210,600 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .