Customer Service Agent (Japanese)

Location: Quezon City, Philippines; Manila, Philippines; Davao City, Philippines; Caloocan, Philippines; Cebu City, Philippines; Zamboanga, Philippines; Taguig, Philippines Workplace: fully David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in the Philippines. As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction. Position: Customer Service Agent (Japanese) Location: Philippines Model: Remote (WFH) Employment type: Full time DUTIES AND RESPONSIBILITIES: Deliver excellent customer service and manage customer needs through phone, email and messaging channels Support customers with enquiries related to hotels, flights, activities and other travel products Professionally handle a high volume of customer and partner enquiries Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries Identify opportunities to improve customer service through self-service initiatives and process improvements Provide feedback and contribute to initiatives that improve operational efficiency Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching Perform office-based administrative duties whenever required Work collaboratively with the wider team to contribute to the overall customer experience REQUIREMENTS: N1 Japanese (Minimum) and good command of English (B1/2) At least 1 year of experience in a customer-facing or partner-facing role Strong customer service skills, including attentiveness, empathy, patience and consistency Excellent verbal and written communication skills Professional telephone etiquette Excellent attention to detail Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements High degree of integrity and ability to handle confidential information Ability to work effectively in a fast-paced environment BENEFITS: Work-from-home arrangement in Philippines Competitive compensation package Performance bonus opportunities Employee benefits Career and professional development opportunities Access to thousands of free learning courses Initial training and ongoing coaching Inclusive and supportive working environment Opportunity to work within a global team Relocation support And many more!