Responsibilities:
— Provide customer support in both Mandarin and English through calls, live chats, and email correspondence.
— Assist customers by handling inquiries, troubleshooting issues, and providing accurate information and support in a timely manner.
— Coordinate with internal departments and external partners to ensure customer requests and transactions are resolved within agreed timelines.
— Uphold high service quality standards aligned with the company’s customer experience goals and brand values.
— Accurately document customer interactions and feedback for reporting and continuous improvement purposes.
— Support initiatives that enhance customer satisfaction and strengthen long-term customer loyalty to the PRISM+ brand.
— Maintain a positive, proactive, and customer-first attitude that contributes to a healthy and collaborative team culture.
Requirements:
— Strong communication skills in both Mandarin and English, including written and spoken communication.
— Passion for helping others and ability to thrive in a fast-paced environment.
— Self-motivated with strong communication, problem-solving, and interpersonal skills.
— Ability to maintain professionalism and empathy while delivering excellent customer care.
Benefits:
— 14 days Annual Leave.
— 1 day Birthday Leave.
— Statutory contributions including EPF and SOCSO.
— RM800 annual flexible medical benefit claimable for medical, dental, and optical expenses (pro-rated based on employment start date).
— Monthly salary rate of 3200 - 3500 MYR.
Note: The position is remote and based offshore. The headquarters is in Malaysia.
Контакты работодателя доступны по кнопке «Откликнуться» после входа.
Автоотклики