PRISM+

Responsibilities: — Provide customer support in both Mandarin and English through calls, live chats, and email correspondence. — Assist customers by handling inquiries, troubleshooting issues, and providing accurate information and support in a timely manner. — Coordinate with internal departments and external partners to ensure customer requests and transactions are resolved within agreed timelines. — Uphold high service quality standards aligned with the company’s customer experience goals and brand values. — Accurately document customer interactions and feedback for reporting and continuous improvement purposes. — Support initiatives that enhance customer satisfaction and strengthen long-term customer loyalty to the PRISM+ brand. — Maintain a positive, proactive, and customer-first attitude that contributes to a healthy and collaborative team culture. Requirements: — Strong communication skills in both Mandarin and English, including written and spoken communication. — Passion for helping others and ability to thrive in a fast-paced environment. — Self-motivated with strong communication, problem-solving, and interpersonal skills. — Ability to maintain professionalism and empathy while delivering excellent customer care. Benefits: — 14 days Annual Leave. — 1 day Birthday Leave. — Statutory contributions including EPF and SOCSO. — RM800 annual flexible medical benefit claimable for medical, dental, and optical expenses (pro-rated based on employment start date). — Monthly salary rate of 3200 - 3500 MYR. Note: The position is remote and based offshore. The headquarters is in Malaysia.